Customer Reviews for U-Haul Moving & Storage of West Athens

4,232 reviews

2900 Atlanta Hwy   Athens, GA 30606
(Us Hwy 78, Across the street from Target)

(706) 548-8080

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 548-8080

2900 Atlanta Hwy
Athens, GA 30606
(Us Hwy 78, Across the street from Target)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

not a good description of original unit, online, which was limited due to a low ceiling height. Staff was wonderful in helping us figure out our best options and getting us a unit that did work for us. The free month rent with the truck rental was what drew us to this facility.

Michael Winsor  |  Online Move In 
Rating:
5.0

I needed a bigger storage unit and it was still part of the first month free promo which was really nice

RAECHEL SORIANO  |  First Impressions 
Rating:
5.0

Nothing , this location is always great! It’s the only place I’ll rent a trailer or truck!

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

Zach Willis 
Rating:
5.0

The service was outstanding, quick. I never had a problem finding everything that I need.

Glenn Brown 
Rating:
5.0

Overall customer service was outstanding.

Wayne Kidd 
Rating:
5.0

Customer did not leave a comment.

William Eldred 
Rating:
5.0

Customer did not leave a comment.

Ave Edge 
Rating:
5.0

Customer did not leave a comment.

Christian Tetzlaff 
Rating:
4.0

The advertisement that you can rent a UHUAL for $19.99 needs to have added in big print only in town bc each time I have used you I always end up paying over $100 even if the total miles are under 75 miles all the way around.

Sandy Brock 
Rating:
5.0

Customer did not leave a comment.

JOHN LITTLEPAGE 
Rating:
5.0

Customer did not leave a comment.

Williamson Gasaway 
Rating:
5.0

They are super busy so sometimes you have to Waite a bit but they are super nice and professional

Rogers Bailey 
Rating:
5.0

Train all locations to handle customers rentals like mine was! Excellent service, fast, easy, polite. I will encourage all college students parents to use this company instead of making so many trips in their cars. It was less expensive and so much easier to handle my furniture move.THANKS for a great experience!

Thatcher Anderson 
Rating:
4.0

Customer did not leave a comment.

Michael Moseman 
Rating:
4.0

Customer did not leave a comment.

WILLIAM COTTRELL-JACKSON 
Rating:
5.0

Customer did not leave a comment.

German Mercado 
Rating:
5.0

Customer did not leave a comment.

Juan Arias  |  Overall Experience 
Rating:
1.0

Provide better service and deliver promised rentals at the reservation time requested

Martina Falk 
Rating:
5.0

Customer did not leave a comment.

RANDY WILLIAMS 
Rating:
4.0

The folks at this location have been very responsive, customer focused and friendly. Super easy to drop off and go

ROBERT LANDHAM 
Rating:
5.0

I have never been more impressed with a group of staff than I have with the one at this U-Haul. Every single person is always welcoming, professional, efficient, and so easy to work with. What a stellar group of nice humans who know their job and do it well. We will continue to do business with this store.

Laura Green  |  Overall Experience 
Rating:
5.0

Pick up and return was a very smooth transaction.

Sherry Healan 
Rating:
5.0

Customer did not leave a comment.

Christopher Porter 
Rating:
5.0

Customer did not leave a comment.

EDWARD CHRISTY 
Rating:
4.0

The Athens drop off location was busy and there were only two individuals on site to eventually assist me with the rental check in.

George Erck 
Rating:
5.0

Everything was great tried getting deposits back for me but said I’d have to wait or go back to the other location .

Keinyla Rucker 
Rating:
1.0

Change the management.

Courtney Case 
Rating:
5.0

Customer did not leave a comment.

Terry Sullivan 
Rating:
5.0

Customer did not leave a comment.

Meesh Mixon 
Rating:
5.0

Michael Smith, location manager, was amazing! His customer service and focus were among the best I have ever encountered in any area of business. U-Haul is very lucky to have him.

Charles Warnock 
Rating:
5.0

Customer did not leave a comment.

Victor Farmer 
Rating:
5.0

Great staff at this location,very patient and helpful.

Austin Pendley 
Rating:
4.0

Much more expensive than other storage places. Ended up here b/c I live very near to it and it was open on Sunday.

Melissa Jersawitz  |  First Impressions 
Rating:
5.0

Michael has always been helpful and professional. He’s always treated me with respect as a customer.

GRACE ALMORIN  |  First Impressions 
Rating:
3.0

I did have a couple boxes that were gotten into be rats/mice. Not enough to be worth complaining about but still

JOSHUA JOHNSON  |  Overall Experience 
Rating:
5.0

Always great service.

Charlie A Campbell 
Rating:
4.0

Customer service was great

Sylvia Dorsey 
Rating:
5.0

The customer service was awesome and very professional. I was helped quick and promptly and my rental was prepared and ready for me. I had a great experience with my rental. This location made me feel royal with how fantastic the service was and how updated the rental was. I'm a big fan of Dodge cars as all I've owned are Jeeps and Dodge cars and yesterday was fun driving the RAM to handle my needs for booking it. Thank you for being top tier. This was the best U-Haul experience I've ever had renting a U-HAUL 💯

Miah Brown 
Rating:
5.0

The staff was always pleasant and professional

Zachary Platek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNIE SPENCE 
Rating:
5.0

Customer did not leave a comment.

Brooke Bidez 
Rating:
5.0

Customer did not leave a comment.

Luis Ortiz 
Rating:
4.0

Customer service was great from the moment I walked in and was greeted. The installer was friendly and knowledgeable.

Bryan Reynolds 
Rating:
4.0

The customer service rep was friendly and upbeat, we appreciate his positive attitude

Sandra Vandemoortele 
Rating:
5.0

Everything was fine.thank you so much

James Almond 
Rating:
5.0

Customer did not leave a comment.

Yvelyse Fuster-Diaz 
Rating:
5.0

Customer did not leave a comment.

Katelin Hartley 
Rating:
5.0

I could find no problems with the way they operate

David Seawright 
Rating:
4.0

The truck seemed like it was going to give up at any second. I think it’s about time for it to be retired. Beyond that, the staff were friendly and helpful.

Timothy Frie 
Rating:
4.0

Customer did not leave a comment.

WARD SIMONTON 
Rating:
5.0

Customer did not leave a comment.

Shelley DesJardines 
Rating:
3.0

Service Tire Monitor System light remained illuminated during entire rental time. Driver’s side window had a constant air leak above 45 MPH. Radio preset button 5 was stuck and prohibited selecting other stations.

Steve Argo 
Rating:
5.0

Customer did not leave a comment.

MAHOGNY JENKINS 
Rating:
4.0

To expensive for a one way drop

Robert King 
Rating:
4.0

It was difficult to return unused boxes. I didn’t have my receipt for them

Edward Winkler 
Rating:
5.0

These folks are the best in Athens. They are quick, helpful, and kind. It makes for a really nice experience overall. Thank you!

martin slocumb 
Rating:
5.0

Customer did not leave a comment.

maryann evans 
Rating:
5.0

My first truck steering was bad. But the staff promptly got me into another truck.

Shelli Jackson 
Rating:
5.0

Everything is fine

deroyce williams 
Rating:
5.0

Customer did not leave a comment.

Temekia Goddard 
Rating:
5.0

very happy with my experience from start to finish!

Keith Bennett 
Rating:
5.0

Continue what you are doing

Jacqueline Talmadge 
Rating:
5.0

Customer did not leave a comment.

Edward Winkler 
Rating:
5.0

This location always provides excellent customer service!

Mara Shaw 
Rating:
5.0

Customer did not leave a comment.

William Perry 
Rating:
5.0

This was a great location, and the staff was very friendly and quickly got us on the road. The truck was very clean, full of gas and drove well. We had no problems with the equipment.

Jennifer Edwards 
Rating:
5.0

Customer did not leave a comment.

Peter Maurer 
Rating:
5.0

Customer did not leave a comment.

Charlotte Ragsdale 
Rating:
5.0

Excellent customer service from this staff! The 24/7 app was a little clunky…but staff was wonderful!

Mark Sanders 
Rating:
3.0

They made us go 30 minutes out of our way to drop the truck off at this location instead of the place directly in town. Then they had the nerve to charge us extra for going over our mileage for dropping the truck off where they told us to.

Fredrick Hein 
Rating:
5.0

Customer did not leave a comment.

Dennis Brown 
Rating:
4.0

Customer did not leave a comment.

Md Mahfujur Rahman 
Rating:
5.0

Great employees

mike emeneker 
Rating:
5.0

Customer did not leave a comment.

Jenny Brainin 
Rating:
5.0

Customer did not leave a comment.

Christopher Lawrence 
Rating:
3.0

Customer did not leave a comment.

Gary Larson 
Rating:
5.0

Customer did not leave a comment.

Bria Colbert 
Rating:
5.0

Customer did not leave a comment.

Anthony Smith 
Rating:
4.0

Great stock and friendly staff, however just short staffed. Had to wait for help on when picking up the truck and during drop off.

Andrew Rowe 
Rating:
5.0

Customer did not leave a comment.

Tyler Haskins 
Rating:
5.0

Great experience and fast service!!!

Scott Brown 
Rating:
5.0

The original ramped trailer would not work as the ramp was narrower than the 6 foot wide trailer specified on the web site. Staff was courteous and helpful in changing reservation from original location to current location to find a trailer that would work. Very impressed with seamless coordination between Uhaul sites to help get the right equipment needed.

Scott Schorr 
Rating:
4.0

Customer did not leave a comment.

David Greuel 
Rating:
5.0

Customer did not leave a comment.

Eliana DeLuca  |  First Impressions 
Rating:
5.0

Everyone was so nice and helpful it was a pleasure to rent from uhaul and why if we need a rental vehicle we will use them in the future.

Abby Dixon 
Rating:
4.0

Customer did not leave a comment.

Andrew Ivie 
Rating:
5.0

The online process made this whole thing work PERFECTLY. Great Job- will tell anyone who will listen- get your rental trucks here!!

JOHN HARVEY 
Rating:
5.0

Customer did not leave a comment.

Cecilia McFadden  |  Overall Experience 
Rating:
5.0

Convenient and easy to access location, and the checkout process was quick and painless. The fellow who processed my drop off was nice and professional.

Emory Linder 
Rating:
3.0

Brake light stayed with loud buzzing noise. I wax advised that the brakes were going in and out when brakes were applied.

Christopher Goss 
Rating:
5.0

Furniture Dolly

Sandra Morgan 
Rating:
5.0

Customer did not leave a comment.

David Bauknight 
Rating:
4.0

Customer did not leave a comment.

GREGORY WINLEY  |  Overall Experience 
Rating:
5.0

Thanks

Chunki Kim 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Faust 
Rating:
5.0

Customer did not leave a comment.

Rita Hills 
Rating:
5.0

Best U-Haul I know

Charles Potter 
Rating:
5.0

There were 3 people who helped me. Michael (I think he is the manager) and Harrison helped me decide what moving items would be best for my move. They even helped me load the items in my car because there was a lot. Kimberly L. moved me into my unit and was quick and thorough. She gave me all the info I needed and made sure I knew where my unit was and how to access the building. Great team and great experience all around. Thank you!

Thrandon Hemphill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris Wallace 
Rating:
5.0

Customer did not leave a comment.

Carey Cox 
Rating:
5.0

Customer did not leave a comment.

brenda alfred cannon 
Rating:
5.0

Customer did not leave a comment.

Nicholas Pender 
Rating:
4.0

Customer did not leave a comment.

DONALD MADDOX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CJ Parker 
Rating:
5.0

Customer did not leave a comment.

Paul Oesterle 
Rating:
5.0

I always rent from this location. Michael is always helpful and very efficient. I would recommend this location for all you rental needs.

Roger Carlton 
Rating:
5.0

Always use and recommend

Derenn Bell 
Rating:
5.0

Friendly team

Christopher Sommerfeldt 
Rating:
5.0

Great counter people and great equipment. I’m very satisfied with the experience

JOHN CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Jared Reites 
Rating:
5.0

This was my 3rd and BEST Uhaul experience in Athens - this location deserves the 5 stars for today's experience!

Thomas Tonn 
Rating:
5.0

Customer did not leave a comment.

Gary Grudowski 
Rating:
5.0

I had previously used cubeshart a month before leaving my previous residence, and the staff there and the prospective one in Athens had been giving me the run-around on final pricing. For instance, their storage units are designed to only work with a very specific lock type, and of course it's a type that NOBODY carries. I confirmed over the phone the day prior that the standard disc design of lock that every other place accepts would suffice. I also had to dispute a recurring payment that I explicitly did NOT approve at the previous location, and I had given them my intent face-to-face and by email from the start. Anyways, my experience so far with U-Haul - now and on two past occasions - has been simply pleasant. All four staff I had met at the Atlanta Hwy location excelled my expectations of courtesy, friendliness, and transparency. Despite being slightly more costly than their competitors, I'm certain that I'll be using other U-Haul-related services in the near and far future based on that.

THOMAS FETTER  |  First Impressions 
Rating:
5.0

Price was great for the size of the unit we had! Best prices for a climate controlled unit in all of Athens! The staff was always friendly and helpful!

LEANNE FANCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Wilder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIRTH SHAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaquandra Edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

L'Dreco Craft  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lufei Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara Pakebusch  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff!

David Balty  |  Overall Experience 
Rating:
5.0

The service was great, but the automated repeated texts multiple times a day asking for a review is obnoxious

HE YANG  |  Overall Experience 
Rating:
5.0

I had a great experience

BRIAN ROBERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY HARANTS  |  First Impressions 
Rating:
5.0

Free lock was not in the unit, but they gave it to me at the desk, no problem. Otherwise all good!

Michael Merva  |  Online Move In 
Rating:
2.0

Rats, roaches, and heat/humidity I was there less than 2wks and had no peace of mind that my belongings wouldn't be infested. I would like a refund.

Brenda Fanning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE GENAO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kevin szabo  |  Overall Experience 
Rating:
5.0

A most excellent facility with suburb staff.

WESLEY MUILENBURG  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful.

Debra Rose  |  Overall Experience 
Rating:
4.0

N/A

TERRY MOSS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

antonio jones  |  First Impressions 
Rating:
3.0

My unit near dumpster and often had furniture obstructing entry… one couch stayed for 3 weeks.

Charles Knight  |  Overall Experience 
Rating:
5.0

Thank you for the excellent storage unit and service, which was exemplary in every respect!

Charles Wickliffe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherie Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH MAULDIN  |  Overall Experience 
Rating:
5.0

I simply love this UHaul location. I Have rented from this Athens location many times over the past 36 years! Everyone was always great. I experienced the best customer service EVER from Melissa over the past 2+ years. She is exceptional. Michael, whom is there now as well, has always been a true manager and gentleman. I will miss them and going into the facility. Until the next time....Thank You Melissa, Mike and UHaul. Debbie C.

deborah carruthers  |  Overall Experience 
Rating:
5.0

Thanks to Mike and his team for their attention and support during my storage and loading of personal items

Juan Gil  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Sheppard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE PARROTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAMARI MIDDLEBROOKS  |  Overall Experience 
Rating:
4.0

My experience was good, but there was a dead little animal in the ventilations system, so my storage room was smelling really bad.

Teresa Freitas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiara Ross  |  Overall Experience 
Rating:
5.0

Michael, Harrison, and Melissa all were competent, caring, friendly, and willing to work with me all through out the process. Many thanks!

Alan Katz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Jerome  |  First Impressions 
Rating:
5.0

Excellent service from this Uhaul facility. I've patronized this location since the mid 1990s and will continue to do so when needed. It is the best run and maintained Uhaul facility I've ever dealt with.

JOEL PRICE  |  Overall Experience 
Rating:
5.0

We received great service and help. Thanks to everyone!

SALLY WALLACE  |  Overall Experience 
Rating:
5.0

Wish I could’ve gotten a smaller unit )at 1 hours notice on a move out day in a college town); but that’s quite the ask.

NOAH STECKLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY BOYD  |  Overall Experience 
Rating:
5.0

William was very efficient, courteous, and helpful on a very busy Saturday morning. The other customer service agent (I did not get her name) was also very kind dealing with many customers--some of whom had not reserved a vehicle and were quite upset. They have very difficult jobs!

SALLY WALLACE  |  First Impressions 
Rating:
5.0

Everyone and everything was excellent. Management was beyond helpful.

Camille Branch  |  Overall Experience 
Rating:
1.0

Don't beg for a review. You don't need one, and you don't deserve one.

TRAVIS TATUM  |  First Impressions 
Rating:
5.0

The best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlled

ALEXANDRIA MASON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BERNADETTE WHITEHEAD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Harrington  |  Overall Experience 
Rating:
3.0

The ladies at this facility went over and above to help me. I apologize as I don’t remember their names but they were great, thank you!

Michelle Harper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELISSA WASHINGTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEWAYNE ASHBURN  |  First Impressions 
Rating:
5.0

Staff was very ver very helpful. Went out of their way to make sure we had everything we needed.

Camille Branch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Taylor  |  First Impressions 
Rating:
4.0

No issues at all. Wish access hours were just a bit later.

CANDICE EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie Ann Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Sheffield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jestina Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karon Ingram  |  First Impressions 
Rating:
5.0

I was welcomed and assisted by the owner I was a very friendly and informative fellow.

Derek Sheffield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Stephens  |  Overall Experience 
Rating:
1.0

The unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.

Terry Gaines  |  Overall Experience 
Rating:
5.0

your facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.

thomas smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie Ann Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malynda Barakadyn  |  Overall Experience 
Rating:
5.0

Kim was great.

Staci Martin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Asif Saberi  |  Overall Experience 
Rating:
1.0

We reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.

John Bellamy  |  Overall Experience 
Rating:
1.0

No attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside “climate controlled” facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!

Leslie Swann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAEEMAH COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Butler  |  First Impressions 
Rating:
4.0

Great facility. Too expensive.

Todd Frailey  |  Overall Experience 
Rating:
5.0

Micheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.

ALEXANDRIA MASON  |  First Impressions 
Rating:
4.0

When I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. Thank you!

Debra Rose  |  First Impressions 
Rating:
3.0

The truck I reserved wasn’t available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.

milfred franklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Stocks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haley Fortier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Langley  |  Overall Experience 
Rating:
5.0

I am very satisfied over all

PATTY HERNANDEZ  |  Overall Experience 
Rating:
5.0

How convenient! The truck rental annd storage on the same property!

Wanda Ocallaghan  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tia Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Dallas  |  First Impressions 
Rating:
5.0

Melissa was up and beyond. She was very professional.

Michelle Harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Hitchcock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Farnsworth  |  Overall Experience 
Rating:
3.0

2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.

James Schwartz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONYA TWOMEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Reinhardt  |  First Impressions 
Rating:
4.0

Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.

Alan Cave  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe McCurry  |  Overall Experience 
Rating:
3.0

Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.

Jeffrey Caldwell  |  Overall Experience 
Rating:
5.0

Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!

paige joiner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Tutt  |  Overall Experience 
Rating:
5.0

Kimberly was very helpful and was great at anticipating our needs.

William Hitchcock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Haddock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin Coney  |  Overall Experience 
Rating:
5.0

Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.

Karen Shores  |  First Impressions 
Rating:
4.0

Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.

patty hernandez  |  Overall Experience 
Rating:
5.0

This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!

Ken Ricci  |  Overall Experience 
Rating:
5.0

The staff was great. Place was always kept clean

James Vasquez  |  Overall Experience 
Rating:
5.0

Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.

Andrew Neighbors  |  Overall Experience 
Rating:
5.0

Great service!!

stephen welborn  |  Overall Experience 
Rating:
5.0

Thank you!

Brandon Hyeung  |  Overall Experience 
Rating:
5.0

Great service. U-Haul truck rental process was horrible.

jonathan cabrera  |  First Impressions 
Rating:
4.0

Thanks

JOSHUA EDWARDS  |  Overall Experience 
Rating:
5.0

Very pleasant courteous staff

Andrew Neighbors  |  First Impressions 
Rating:
4.0

Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.

Nancy Boren  |  Overall Experience 
Rating:
5.0

Friendly staff, well run organization. I would strongly recommend this site to friends and family.

Tom Bennett  |  Overall Experience 
Rating:
5.0

Easy access, friendly staff, clean & well-run facility.

Patrick Fetter  |  First Impressions 
Rating:
3.0

My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.

DAN BRYAN  |  First Impressions 
Rating:
2.0

Truck went good the storage was the bad part

John Boswell  |  Overall Experience 
Rating:
4.0

The problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps

Christene Newlin  |  First Impressions 
Rating:
5.0

Uhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!

jamie haley  |  Overall Experience 
Rating:
5.0

We were treating very well. Great service

Jennifer Brown  |  First Impressions 
Rating:
4.0

It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.

Jim Saunders  |  Overall Experience 
Rating:
5.0

Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.

Robert McArthur  |  Overall Experience 
Rating:
1.0

I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.

Elizabeth Palmer  |  Overall Experience 
Rating:
5.0

From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.

John Rentz  |  Overall Experience 
Rating:
5.0

Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.

KATIE PERKINS  |  Overall Experience 
Rating:
4.0

Nice staff. Very helpful

Marquesta Blount  |  Overall Experience 
Rating:
1.0

made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number

kevin scheer  |  Reservation 
Rating:
4.0

Very accommodating! The associate was very helpful and friendly!

MARY CROCKER  |  Reservation 
Rating:
5.0

I will always use Uhaul .They are excellent and very helpful

JOYCE ADAMS  |  Overall Experience 
Rating:
5.0

Employees are always helpful and friendly!!

Bobby Breedlove  |  Overall Experience 
Rating:
1.0

Water leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommend

randy trachtenberg  |  Overall Experience 
Rating:
5.0

Good experience.

Brenda Paulk  |  Overall Experience 
Rating:
4.0

Very nice people to deal with

Larry Greene  |  Overall Experience 
Rating:
5.0

n/a

Tiffany White  |  Overall Experience 
Rating:
2.0

Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I’m not even in their system anymore. Waste of time

janeigh castillo  |  Overall Experience 
Rating:
5.0

Great company, great facility.

Jesus Soto  |  Reservation 
Rating:
5.0

John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.

Kim Ballew  |  Overall Experience 
Rating:
4.0

Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.

Thijs Kolet  |  Overall Experience 
Rating:
4.0

My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.

Elizabeth Turner  |  Overall Experience 
Rating:
4.0

Would be great to be able to call and be able to talk to some at local facility

Lance Schuemann  |  Overall Experience 
Rating:
2.0

Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.

Shea Landers  |  Overall Experience 
Rating:
5.0

This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.

Adam Fouche  |  Overall Experience 
Rating:
5.0

Great to deal with

Denis Debusk  |  Overall Experience 
Rating:
5.0

Rented storage and a trailer for long distance move. Great experience in both cases.

Robert McArthur  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top