Order has the wrong phone number on it. I live in Augusta, Georgia did not ring a truck in Alanna Georgia. I called and explained this to customer service, but I'm still getting text message about this work order phone number should've been confirmed after it was entered into the system wrongArdajia B.
Customer Reviews for U-Haul Moving & Storage of West Athens
Athens, GA 30606
(Us Hwy 78)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gregory T.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Gregory G.
The inside of the truck was dirty. Not wiped down or vacuumed. Looked like dog hair was on the seats and it smelled awful, like cigars. I wouldn't expect to pay to rent something that was presented dirty.Paul N.
El cliente no dejó un comentario.Thomas A.
Great experienceMaria S.
Extraordinario servicio al cliente june W.
excellent serviceJohn M.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Norman H.
El cliente no dejó un comentario.Sharon S. | Overall Experience
Great location, great service, gentleman who helped me at counter and at equipment return was awesome. ¡Gracias!Danny M.
El cliente no dejó un comentario.Elizabeth H.
El cliente no dejó un comentario.JERMANE L.
El cliente no dejó un comentario.anthony K.
El cliente no dejó un comentario.Eric W.
Great jobThomas M.
Great Experience. It was great that the pick-up and drop off location did not change. It did in a past experience and was a problem., but not this time.james F.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.Shelley T.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.CLAUDE P.
El cliente no dejó un comentario.Kelly C.
The gentleman who checked me in was quick to handle the change in my drop off location because of my need for a full service location such as his versus the uhaul preferred/ discounted location. Very accommodating. ThanksDelmas H.
The manager, Mike. is Awesome! His customer service is top notch and he runs this business in an admirable fashion. There are several U-Haul businesses closer to me and I drive out of my way to use the services of this store. If eligible. give him a bump up in pay! Also, his store is very clean. //Vic PeelVictor P.
El cliente no dejó un comentario.TOMMY T.
Very friendly and accommodating staffRobert S.
Just keep doing what you're doing - everything was great!WILLIAM P.
El cliente no dejó un comentario.STEPHANIE P. | Overall Experience
Servicio al cliente de excelencia. Melissa helped us at this location, she was so kind, and helpful with us. Melissa is a GEM!!! Thank you so much for having such a wonderful employee working for you. The whole transaction was so easy, from picking up and dropping off. We will definitely be using this location again.JEFFREY J.
Good servicemario C.
El cliente no dejó un comentario.Adam G.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.SHAMARI M. | Overall Experience
Mike and Mellisa were a pleasureIain E.
El cliente no dejó un comentario.Kim C.
El cliente no dejó un comentario.Christian W.
I was glad that you guys had the car trailer in stock. The gentleman that helped me was very helpful. I will defenetly come back.RENATO M.
El cliente no dejó un comentario.Skylar D.
El cliente no dejó un comentario.CATHERINE W.
El cliente no dejó un comentario.Michelle L.
El cliente no dejó un comentario.Elesia S.
El cliente no dejó un comentario.Trimaine A.
El cliente no dejó un comentario.Daivd S.
El cliente no dejó un comentario.jerry P.
The trailer hitch was put on very quickly and professionally! I will return for a hitch on my other vehicle too!brian O.
El cliente no dejó un comentario.Kim S.
My experience was good, but there was a dead little animal in the ventilations system, so my storage room was smelling really bad.Teresa F. | Overall Experience
El cliente no dejó un comentario.Jacklin H.
A little better customer service would be nice. The guy working the counter told me to meet him around the side of the building so he could guide me back to the trailer . The sun was shining in my face and the guy refuses to say anythong, but to make a long storry short the guy kept motioning me back until i hit the Hitch then started yelling the hitch 9y.... The hich broke my bumpsr OJeremy L.
Great service and staff!todd S.
El cliente no dejó un comentario.Emery V.
Well in the case the person doesen't have any experience hooking 1 of the Dollies i think that someone ask to Help w/the hooking up the Dollie.Abigail S.
All was goodCYNTHIA H.
None at this time.Stanley M.
El cliente no dejó un comentario.Nicole M.
Service was fast and actually perfect! No improvement needed.Samuel L.
El cliente no dejó un comentario.Calvin P.
El cliente no dejó un comentario.Jerry G.
El cliente no dejó un comentario.Tiara R. | Overall Experience
El cliente no dejó un comentario.Danielle C.
El cliente no dejó un comentario.EDWARD C.
Good experienceThomas N.
Truck was quite old and very challenging to drive. Front linkages we're worn and vehicle wandered all over the road. It's about time retire this one. Also, items that I preordered were unavailable when I arrived for pickup. No furniture dollys or utility hand trucks were available. The attendant said that the system will let you reserve items that are unavailable. This is a problem since some items could be essential and the rental location decision was based on the availability of the needed items.Michael B.
Checking the truck back in was a pain. Very difficult to do in the dark, having to take all those pictures. Also don't know how I would have been able to check truck back in if I did not have a cell phone. Think it is very presumptuous of Uhaul to assume that everyone has a cell phone.Michelle F.
Friendly and prompt in helping us pick up our truck. Exactly what we requested and ready to go!David P.
General Manager Michael was excellent and accommodating when I needed to move my reservations to his store. He went above and beyond when assisting me. ¡Gracias!Paula W.
El cliente no dejó un comentario.Kevin B.
The truck was clean, but I had issues starting it when it was cold. It also ran very rough. I'm not a mechanic, but I think this particular truck needs a tuneup.DEREK C.
El cliente no dejó un comentario.Phillip U.
El cliente no dejó un comentario.Shamari M.
El cliente no dejó un comentario.Jim G.
Excellent serviceRobert W.
El cliente no dejó un comentario.Kenneth P.
El cliente no dejó un comentario.GeraldB S.
El cliente no dejó un comentario.Kela I.
Provide beverages, cold water, hot coffee while waiting to be assistedBrenda C.
El cliente no dejó un comentario.Mario C.
Give the guy who helped me a raise. I think he was the manager. He did a great job. Thank you!Billy K.
Professional, courteous and friendly. Easy drop-off.James A.
TRASH experience. First they couldn't accept cash, but the debit card minimum is $100 non refundable. Then after getting my credit card, the truck was stuck behind another vehicle, inaccessible. They said I traveled 56 miles but that is impossible. The new apartment was only 13 mile round trip. Incompetent employees.Isabella D.
Mr Smith went above and beyond for my trailer rental. a smooth process and a great trailer.Thomas D.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.misty R.
El cliente no dejó un comentario.Tyler W.
El cliente no dejó un comentario.Julia O.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.Eric P.
Excellent serviceSamy M.
I love this location!!!Ronna W.
El cliente no dejó un comentario.Janet L.
The man I picked the truck up from was extremely friendly and helpful. The truck was clean and ran great. Will Definitely use the store again next time I move.Shelley T.
El cliente no dejó un comentario.Janet L.
El cliente no dejó un comentario.Brian B.
Michael, Harrison, and Melissa all were competent, caring, friendly, and willing to work with me all through out the process. Many thanks!Alan K. | Overall Experience
Always have had very good experiences at this U-Haul location.Ann M.
The front desk specialist was very professional and friendlywes M.
El cliente no dejó un comentario.Sharon S.
Michael was excellent to work with, please send a big thank you to him for meSteve M.
El cliente no dejó un comentario.Janice J. | First Impressions
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.DANIEL L.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Efren A.
Excellent service from this Uhaul facility. I've patronized this location since the mid 1990s and will continue to do so when needed. It is the best run and maintained Uhaul facility I've ever dealt with.JOEL P. | Overall Experience
We received great service and help. Thanks to everyone!SALLY W. | Overall Experience
Wish I could’ve gotten a smaller unit )at 1 hours notice on a move out day in a college town); but that’s quite the ask.NOAH S. | First Impressions
El cliente no dejó un comentario.KIMBERLY B. | Overall Experience
William was very efficient, courteous, and helpful on a very busy Saturday morning. The other customer service agent (I did not get her name) was also very kind dealing with many customers--some of whom had not reserved a vehicle and were quite upset. They have very difficult jobs!SALLY W. | First Impressions
Everyone and everything was excellent. Management was beyond helpful.Camille B. | Overall Experience
Don't beg for a review. You don't need one, and you don't deserve one.TRAVIS T. | First Impressions
The best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlledALEXANDRIA M. | Overall Experience
El cliente no dejó un comentario.BERNADETTE W. | Overall Experience
El cliente no dejó un comentario.Jennifer H. | Overall Experience
The ladies at this facility went over and above to help me. I apologize as I don't remember their names but they were great, thank you!Michelle H. | Overall Experience
El cliente no dejó un comentario.MELISSA W. | First Impressions
El cliente no dejó un comentario.DEWAYNE A. | First Impressions
Staff was very ver very helpful. Went out of their way to make sure we had everything we needed.Camille B. | First Impressions
El cliente no dejó un comentario.Gwendolyn T. | First Impressions
No issues at all. Wish access hours were just a bit later.CANDICE E. | Overall Experience
El cliente no dejó un comentario.Charlie Ann C. | Overall Experience
El cliente no dejó un comentario.Derek S. | Overall Experience
El cliente no dejó un comentario.Jestina J. | Overall Experience
El cliente no dejó un comentario.Karon I. | First Impressions
I was welcomed and assisted by the owner I was a very friendly and informative fellow.Derek S. | First Impressions
El cliente no dejó un comentario.lisa W. | Overall Experience
El cliente no dejó un comentario.William S. | Overall Experience
The unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.Terry G. | Overall Experience
your facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.thomas s. | First Impressions
El cliente no dejó un comentario.Charlie Ann C. | First Impressions
El cliente no dejó un comentario.Adrienne J. | First Impressions
El cliente no dejó un comentario.Malynda B. | Overall Experience
Kim was great.Staci M. | Overall Experience
El cliente no dejó un comentario.Asif S. | Overall Experience
We reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.John B. | Overall Experience
No attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside "climate controlled" facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!Leslie S. | First Impressions
El cliente no dejó un comentario.NAEEMAH C. | Overall Experience
El cliente no dejó un comentario.David B. | First Impressions
Great facility. Too expensive.Todd F. | Overall Experience
Micheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.ALEXANDRIA M. | First Impressions
When I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. ¡Gracias!Debra R. | First Impressions
The truck I reserved wasn't available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.milfred f. | First Impressions
El cliente no dejó un comentario.Steven S. | First Impressions
El cliente no dejó un comentario.Haley F. | First Impressions
El cliente no dejó un comentario.Julia L. | Overall Experience
I am very satisfied over allPATTY H. | Overall Experience
How convenient! The truck rental annd storage on the same property!Wanda O. | Overall Experience
El cliente no dejó un comentario.Tia W. | Overall Experience
El cliente no dejó un comentario.Paul D. | First Impressions
Melissa was up and beyond. She was very professional.Michelle H. | First Impressions
El cliente no dejó un comentario.William H. | Overall Experience
El cliente no dejó un comentario.William F. | Overall Experience
2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.James S. | First Impressions
El cliente no dejó un comentario.SONYA T. | Overall Experience
El cliente no dejó un comentario.Michael R. | First Impressions
Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.Alan C. | Overall Experience
El cliente no dejó un comentario.Joe M. | Overall Experience
Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.Jeffrey C. | Overall Experience
Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!paige j. | Overall Experience
El cliente no dejó un comentario.Frances B. | Overall Experience
El cliente no dejó un comentario.Joshua T. | Overall Experience
Kimberly was very helpful and was great at anticipating our needs.William H. | First Impressions
El cliente no dejó un comentario.Russell H. | First Impressions
El cliente no dejó un comentario.Melvin C. | Overall Experience
Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.Karen S. | First Impressions
Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.patty h. | Overall Experience
This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!Ken R. | Overall Experience
The staff was great. Place was always kept cleanJames V. | Overall Experience
Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.Andrew N. | Overall Experience
Great service!!stephen w. | Overall Experience
¡Gracias!Brandon H. | Overall Experience
Great service. U-Haul truck rental process was horrible.jonathan c. | First Impressions
GraciasJOSHUA E. | Overall Experience
Very pleasant courteous staffAndrew N. | First Impressions
Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.Nancy B. | Overall Experience
Friendly staff, well run organization. I would strongly recommend this site to friends and family.Tom B. | Overall Experience
Easy access, friendly staff, clean & well-run facility.Patrick F. | First Impressions
My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.DAN B. | First Impressions
Truck went good the storage was the bad partJohn B. | Overall Experience
The problem was the sliding door to building didn't work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumpsChristene N. | First Impressions
Uhaul was great. Chuck was the best. We didn't realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!jamie h. | Overall Experience
We were treating very well. Great serviceJennifer B. | First Impressions
It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn't given a pro rated discount for my early move out.Jim S. | Overall Experience
Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.Robert M. | Overall Experience
I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.Elizabeth P. | Overall Experience
From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.John R. | Overall Experience
Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.KATIE P. | Overall Experience
Nice staff. Very helpfulMarquesta B. | Overall Experience
made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation numberkevin s. | Reservación
Very accommodating! The associate was very helpful and friendly!Mary C. | Reservación
I will always use Uhaul .They are excellent and very helpfulJOYCE A. | Overall Experience
Employees are always helpful and friendly!!Bobby B. | Overall Experience
Water leak destroyed all of my belongings. I wasn't notified. Horrible business. Would never recommendrandy t. | Overall Experience
Good experience.Brenda P. | Overall Experience
Very nice people to deal withLarry G. | Overall Experience
n/aTiffany W. | Overall Experience
Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I'm not even in their system anymore. Waste of timejaneigh c. | Overall Experience
Great company, great facility.Jesus S. | Reservación
John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.Kim B. | Overall Experience
Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.Thijs K. | Overall Experience
My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.Elizabeth T. | Overall Experience
Would be great to be able to call and be able to talk to some at local facilityLance S. | Overall Experience
Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.Shea L. | Overall Experience
This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.Adam F. | Overall Experience
Great to deal withDenis D. | Overall Experience
Rented storage and a trailer for long distance move. Great experience in both cases.Robert M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!