Comentarios del cliente para U-Haul Moving & Storage of West Athens

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of West Athens

Grado total:

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Tony W.
Grado:

El cliente no dejó un comentario.

Eric B.
Grado:

Online check-in was frustrating. Photos wouldn't upload, I got kicked out of the system several times, and I had a hard time finding the truck. Most likely will not be using that online stuff again.

Jessica G.
Grado:

El cliente no dejó un comentario.

Melissa P.
Grado:

El cliente no dejó un comentario.

Cindy B.
Grado:

El cliente no dejó un comentario.

Joyce B.
Grado:

Nothing. Renting was simple and quick. Picked up the van on time and returned it on time. It ran well and had no problems whatsoever with it even though we had a very long trip. Would not hesitate to rent again from U-haul in Athens, Ga.

Imara P.
Grado:

El cliente no dejó un comentario.

Kevin P.
Grado:

El cliente no dejó un comentario.

Tenika E.
Grado:

This place was awesome the guys here were great they helped me get my couches in my storage and became my hero's they had no clue that i was having a day from hell and they made me smile and helped move my things. I truly appreciate them

Robert H.
Grado:

El cliente no dejó un comentario.

Wesley B.
Grado:

The 4 x 8 trailer we rented should have retired in the 80s. Very old unit. The doors didn’t line up and one of the hinges was barely hanging on. The facility was nice, and the staff was great. Our only complaint is the actual trailer being rented.

Joshua T. | Overall Experience |
Grado:

El cliente no dejó un comentario.

William H. | First Impressions |
Grado:

Kimberly was very helpful and was great at anticipating our needs.

Djuana W.
Grado:

El cliente no dejó un comentario.

Craig W.
Grado:

Great service in times of a crisis.

Russell H. | First Impressions |
Grado:

El cliente no dejó un comentario.

Benjamin D.
Grado:

Manager was knowledgeable and helpful. Cleanest Uhaul trucks and facility we have had. The last couple rental trucks were rough to say the least. These were nice and made the ride more enjoyable.

GARY S.
Grado:

Truck had 2 warning lights on. Tire pressure monitor and airbag warning. These trucks need to be serviced if you are going to rent. I would say the shocks need to be replaced too. The good news it lasted the 3 hours and 24 miles we needed it for.

Pete S.
Grado:

El cliente no dejó un comentario.

Paul N.
Grado:

El cliente no dejó un comentario.

Linda B.
Grado:

Everything was fine

Brandon M.
Grado:

Newer trucks for safety

Dongying G.
Grado:

El cliente no dejó un comentario.

cindy W.
Grado:

The guys there were very helpful. They helped me choose the right hitch and trailer and answered all my questions. I was nervous about towing a trailer (first time!) but they helped put my fears at ease.

Brittni S.
Grado:

The evening staff wasn’t friendly at all . Michael was excellent

GREGORY D.
Grado:

El cliente no dejó un comentario.

Madeline S.
Grado:

El cliente no dejó un comentario.

Jeremy M.
Grado:

El cliente no dejó un comentario.

Gloria F.
Grado:

Extremely nice customer service!

Melvin C. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Angel A.
Grado:

El cliente no dejó un comentario.

Gloria H.
Grado:

El cliente no dejó un comentario.

Juan M.
Grado:

Despite the inconvience that U Haul had with there computer sytem that just crashed in the middle of my rental, contract, Darell and his people kept on trying to figure out away for me to rent the equipment that i needed. They really went the extra mile, and i was able to keep on my trip to Florida.....They were great!!!!

Alisa W.
Grado:

El cliente no dejó un comentario.

Jose L.
Grado:

this was the first time ever i rented a truck everything was great hope in renting with yall some time in the near furture

Andy S.
Grado:

Friendly assistance offered quickly and responsively capped off an excellent experience with U-Haul.

Greg M.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

I tried to return some packing supplies. We lost the receipt and the store manager would not allow the return . I asked if he could find the receipt in his records using my credit card number. He said no, he needed a receipt. I feel this was poor customer service. He could have taken a few minutes to research my receipt.

Mark A.
Grado:

This is a great location, altho older

William C.
Grado:

Everyone was extremely helpful and went above and beyond to help me in a crisis.

Gary H.
Grado:

The only complaint I have about this location is that the windows were down on the truck when we arrived and the inside of the windshield was iced over. We had to defrost the windshield for about 10 minutes.

Patton O.
Grado:

All the staff were friendly and very knowledgeable. Truck was clean and overall experience was positive.

Amy C.
Grado:

Super easy process

GREGORY D.
Grado:

El cliente no dejó un comentario.

Karen S. | First Impressions |
Grado:

Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.

Kyunglee L.
Grado:

Staff was super kind and friendly!!!!!

Elizabeth T.
Grado:

El cliente no dejó un comentario.

JEANNE B.
Grado:

El cliente no dejó un comentario.

John Y.
Grado:

El cliente no dejó un comentario.

James D.
Grado:

El cliente no dejó un comentario.

Roberto A.
Grado:

El cliente no dejó un comentario.

Paul N.
Grado:

El cliente no dejó un comentario.

Paul N.
Grado:

El cliente no dejó un comentario.

Richard C.
Grado:

El cliente no dejó un comentario.

Frederick H.
Grado:

None, this location is one of the best!!

Christopher F.
Grado:

These guys were top notch!! We weren’t on a tight schedule, but they got the trailer I rented hooked up and ready to go quickly. When I returned it, they got it unhooked just as quickly. Safety seemed to be #1, they made sure all equipment, lights, etc, was working properly. I also had a towing hitch installed a while back, and they were great! Definitely recommend using them!!!

Joely M.
Grado:

El cliente no dejó un comentario.

John J.
Grado:

El cliente no dejó un comentario.

Kevin C.
Grado:

El cliente no dejó un comentario.

Markie B.
Grado:

El cliente no dejó un comentario.

Mark M.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

Everyone was very nice at this location. It’s so much better than renting from one of the gas stations that rents U hauls

Deborah J.
Grado:

El cliente no dejó un comentario.

Gregory D.
Grado:

Nothing. Everyone was very helpful and knowledgeable.

Clinton S.
Grado:

El cliente no dejó un comentario.

Esteban S.
Grado:

El cliente no dejó un comentario.

Tamera S.
Grado:

El cliente no dejó un comentario.

James D.
Grado:

El cliente no dejó un comentario.

Daniel T.
Grado:

Very friendly,

stephanie P.
Grado:

El cliente no dejó un comentario.

Brian J.
Grado:

El cliente no dejó un comentario.

Laura C.
Grado:

Rented a cargo van for the afternoon, guys were curteous, very helpful, thank you for making moving less stressful!

John B.
Grado:

El cliente no dejó un comentario.

Chris W.
Grado:

Great customer service with reservation, pick up and drop off. Awesome uhaul dealer. And I just finished up using uhaul storage in Hiram , GA. as well. Thanks you Chris

CARLOS B.
Grado:

Great service by everyone there!

Todd F.
Grado:

El cliente no dejó un comentario.

Charles W.
Grado:

El cliente no dejó un comentario.

Montrez G.
Grado:

Our truck was dirty when we picked it up. Not the best customer service. The staff member seemed distracted and very nonchalant about the service he was providing.

Kaitlyn A.
Grado:

El cliente no dejó un comentario.

Stacy W.
Grado:

El cliente no dejó un comentario.

Melanie C.
Grado:

El cliente no dejó un comentario.

patty h. | Overall Experience |
Grado:

Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.

Carl B.
Grado:

El cliente no dejó un comentario.

Ken R. | Overall Experience |
Grado:

This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!

Sharon C.
Grado:

El cliente no dejó un comentario.

Crystal M.
Grado:

El cliente no dejó un comentario.

Jerry D.
Grado:

Great customer service and unit was available and returned in a timely manner

Kimara H.
Grado:

Make sure rental vehicles are well maintained as far as maintenance.

Darnell G.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

Quick and affordable rentals

Janet S.
Grado:

Great service!!! Outstanding!!!

Michael S.
Grado:

Would love a clear sign where you park the return vehicle better illustrating where the key drop is and a better light near the box.

James V. | Overall Experience |
Grado:

The staff was great. Place was always kept clean

Thomas L.
Grado:

Customer service was great!

Kerry G.
Grado:

Didn’t have the truck we ordered Told lady on the phone we wanted a sprinter van. She said ok. When we got there we found out they only have regular vans. Told lady on the phone we need something tall Then they were going to put me in a 10 ft truck but one headlight was burnt out. Ended up with a 15 ft truck which I didn’t need and burns way more gas!! Also it was raining and truck leaked and puddled up in truck so we had to use a rental blanket to soak up water which we were charged for. Not happy We had a mattress that that got soaked on the bottom Won’t use UHaul again

Penny P.
Grado:

El cliente no dejó un comentario.

Terry P.
Grado:

El cliente no dejó un comentario.

annette W.
Grado:

El cliente no dejó un comentario.

Felipe F.
Grado:

I feel that. That every. Customer. Will appreciate very much if. You guys. Will lower. The Mileage Rate as much as you can. because I'm sure that. Customers won't mind. To keep the longer if they have to . as a result you guys will. get more rental. and make more. Money.

Levi S.
Grado:

El cliente no dejó un comentario.

Benjamin T.
Grado:

none

Rodney P.
Grado:

Our reservation had somehow been canceled, but the representatives at this location were wonderful and straightened everything out and got us on our way. Highly recommend this location!

Jeffrey R.
Grado:

Also very professional and helpful.

Kalan C.
Grado:

The two gentlemen inside were more than helpful as to getting me ready for departure with the trailer. They were very nice and professional.

Patrick J.
Grado:

El cliente no dejó un comentario.

Teresa W.
Grado:

El cliente no dejó un comentario.

LeeRoy M.
Grado:

El cliente no dejó un comentario.

Andrew N. | Overall Experience |
Grado:

Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.

stephen w. | Overall Experience |
Grado:

Great service!!

Brandon H. | Overall Experience |
Grado:

Thank you!

jonathan c. | First Impressions |
Grado:

Great service. U-Haul truck rental process was horrible.

JOSHUA E. | Overall Experience |
Grado:

Thanks

Andrew N. | First Impressions |
Grado:

Very pleasant courteous staff

Nancy B. | Overall Experience |
Grado:

Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.

Tom B. | Overall Experience |
Grado:

Friendly staff, well run organization. I would strongly recommend this site to friends and family.

Patrick F. | First Impressions |
Grado:

Easy access, friendly staff, clean & well-run facility.

DAN B. | First Impressions |
Grado:

My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.

John B. | Overall Experience |
Grado:

Truck went good the storage was the bad part

Christene N. | First Impressions |
Grado:

The problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps

jamie h. | Overall Experience |
Grado:

Uhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!

Jennifer B. | First Impressions |
Grado:

We were treating very well. Great service

Jim S. | Overall Experience |
Grado:

It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.

Robert M. | Overall Experience |
Grado:

Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.

Elizabeth P. | Overall Experience |
Grado:

I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.

John R. | Overall Experience |
Grado:

From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.

KATIE P. | Overall Experience |
Grado:

Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.

Marquesta B. | Overall Experience |
Grado:

Nice staff. Very helpful

kevin s. | Reservación |
Grado:

made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number

Mary C. | Reservación |
Grado:

Very accommodating! The associate was very helpful and friendly!

JOYCE A. | Overall Experience |
Grado:

I will always use Uhaul .They are excellent and very helpful

Bobby B. | Overall Experience |
Grado:

Employees are always helpful and friendly!!

randy t. | Overall Experience |
Grado:

Water leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommend

Brenda P. | Overall Experience |
Grado:

Good experience.

Larry G. | Overall Experience |
Grado:

Very nice people to deal with

Tiffany W. | Overall Experience |
Grado:

n/a

janeigh c. | Overall Experience |
Grado:

Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I’m not even in their system anymore. Waste of time

Jesus S. | Reservación |
Grado:

Great company, great facility.

Kim B. | Overall Experience |
Grado:

John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.

Thijs K. | Overall Experience |
Grado:

Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.

Elizabeth T. | Overall Experience |
Grado:

My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.

Lance S. | Overall Experience |
Grado:

Would be great to be able to call and be able to talk to some at local facility

Shea L. | Overall Experience |
Grado:

Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.

Adam F. | Overall Experience |
Grado:

This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.

Denis D. | Overall Experience |
Grado:

Great to deal with

Robert M. | Overall Experience |
Grado:

Rented storage and a trailer for long distance move. Great experience in both cases.

No reviews have been submitted for this location.

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