Customer Reviews for U-Haul Moving & Storage of Wausau

3,122 comentarios

141 Grand Ave   Schofield, WI 54476

(715) 359-6100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(715) 359-6100

141 Grand Ave
Schofield, WI 54476

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bahig M. 
Clasificación:
5.0

There were two maintenances lights on

Bahig M. 
Clasificación:
4.0

My only complaint was that the mobile return process on your website wouldn't allow me to proceed and upload my pictures.

kevin M. 
Clasificación:
5.0

Amanda was great, helpful and manager was as well,very professional

travoi T. 
Clasificación:
5.0

Great people - very good experience

Michael S. 
Clasificación:
5.0

Terry the general manager was excellent… I had to call him after hours because the return truck app was not working and he told me he would take care of it in the morning. Thank you Terry

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

Nothing! The owner was pleasant and so helpful! I would definitely recommend this location to others!

Brooke S. 
Clasificación:
5.0

Nothing I can think of, everything was good!

john A. 
Clasificación:
1.0

uhaul employee didn't attach the vehicle transport correctly. had an appointment at 9am to pick up vehicle transport and i didn't leave the store until 10:30am. horrible service

frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Very friendly staff

MAURICE M. 
Clasificación:
5.0

Staff was very helpful!!!

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas T. 
Clasificación:
5.0

Terry is a helpful and straightforward guy. They get the job done.

Robert T. 
Clasificación:
5.0

Friendly and helpful staff at pick up and drop off.

Trisha S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

Well the times that were selected by what was available on the website. are misleading , almost criminally.

Richard A. 
Clasificación:
3.0

Better training for the representative. He really did not know what he was doing. He also needed my husband to help lift the tongue on to the hitch and pullit sideways 10 feet because of how it was parked. If I had gone to pick it up by myself that would have been a problem.

Mary B. 
Clasificación:
5.0

The original contract moved cancelled at the last minute. The next contract mover--JC On The Move--was terrific. On time, helpful; and efficient.

Ramona H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
4.0

It took a long time for registration requiring two licenses and a reference from a third party individual to complete registration. That is a bit extensive considering that all parties were Wisconsin Wausau residents. If a single person without family or relatives or dependents wanted to rent a truck with an approved credit card, would they be not able to? Be allowed?

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
2.0

This location seemed understaffed for a Saturday. There was only one person working and I had to wait in a long line (about 20 minutes)

Andrew T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nico M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex K. 
Clasificación:
3.0

It was good. Hate filling in everything online in the reservation and then going through it all again in person. Slows things down

Matthew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy K. 
Clasificación:
5.0

Keep doing a great job. I love the ease and convenience.

Deanna E. 
Clasificación:
5.0

Rented from this location several times. They are always friendly and helpful

Michael O. 
Clasificación:
5.0

Everything was great till I dropped off the truck. The dude working at night needs a lesson in speaking to people. Just short and off putting. But rental was good truck was good check it and drop off online was great

Jacob H. 
Clasificación:
5.0

Excellent I give you two 👍👍up😊

Lina S. 
Clasificación:
3.0

Running lights didn't work Drove back in the dark with the flashers on. Tried to call the rental place and roadside assistance never got an answer. Check in didn't work because of bad location service

Robin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

Terry was super helpful. Awesome service.

Kayla P. 
Clasificación:
2.0

The check in process was ridiculous and the staff did little to assist or make a customer feel welcome.

sandra K. 
Clasificación:
4.0

Friendly staff.

Craig O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baolai L. 
Clasificación:
1.0

The worst customer service I think I may have ever had anywhere. The guy at least apologized when I came back but the girl that works there clearly didn't want to be there and was incredibly rude. I'm not going to waste my time with everything that was horrible. I just won't be coming back.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

First of all we requested a 26 ft uhaul. It was covered with snow...no attempt to at least get the snow off the doors or windows. The back of the truck was filthy with small round pads and cigarette butts. We had to sweep it out before we could even use it. The customer service when we picked up was not good. I get every one is short staffed but that doesn't mean the service needs to be crap or we have to deal with rudeness. The gal who helped us seemed like she had a hangover. Just not right.

Ashley H. 
Clasificación:
3.0

The equipment was clean, but it would have been nice for the back of the truck to have the snow cleared out.

Emily K. 
Clasificación:
4.0

I had a really big problem with extending my use of vehicle. On line didn't work. This location could not do it. Call forwarded to next manager somewhere else could not do it. Forwarded to 4 more manager before someone could do it -- all the time having to listen your damn advertisements over and over while on hold! Angry!!!

paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

Sunday was a busy morning. Only one person working. Had to wait about 20 minutes to check in.

Margo S. 
Clasificación:
1.0

I paid for a 24hr rental of a trailer and had it reserved ahead of time. When I got there I was informed that location does not allow after hours drop off so I only was given enough time to moved one load before I had to return it before 5pm. If I knew this before or when I reserved I would had made plans to move a different day. This location was the only location within 50 miles of my location that had the trailer available. I now know to only rent from my local place in Antigo as he allows after hours drop off. I feel I should receive a partial or full refund as I no have to figure another day to complete the move.

Travis B. 
Clasificación:
4.0

Make sure it is in working condition

Trentin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clara K. 
Clasificación:
5.0

The worker was the best and very helpful

Eric D. 
Clasificación:
5.0

Fantastic people, fantastic service. Thank you!

Tracy R. 
Clasificación:
5.0

Uhaul is a great place too rent trucks. I work there we have our up and downs at times we're there too help customers. Even though it's not easy at times.

Derrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
2.0

It didn't affect me, but the other computer terminal kept crashing and locking up for the customer next to me. I was promised a 26' truck and ended up with a 20' truck, because that's "all he had available." Since, I set everything up 2 weeks ago that's not acceptable. It would also have been easier to pick up and drop off the truck at the Weston U-Haul, rather than the Schofield location.

Terry F. 
Clasificación:
4.0

I reserved a 10' truck on line 3 days before the move. On arrival to the U-haul center, I was told I would have to accept a 15' truck at NO reduction on rental fees. I ended up taking a van instead. I asked about the U-haul $50 guarantee, I was told I didn't qualify because they had other equipment I could use in exchange. I just couldn't get the equipment I reserved under the guaranteed reservation.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martina K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
2.0

sure would like to get a copy of my final bill

James K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
4.0

Let people know if the drop off was successful and complete

JASON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
3.0

Make the checkout process easier. Gather all required info as part of the reservation, including uploading a driver license.

Scott D. 
Clasificación:
3.0

Couldn't do the self check in or out online. Sat in parking lot for over an hour waiting for customer service on phone never did get througj

Paula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Agents were exceptionally professional and very helpful!

John A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DALE D. 
Clasificación:
1.0

Get much better organized!!!!

John F. 
Clasificación:
3.0

Didn't get email on mileage over charge it's only 4 dollars but would have known before I checked my email

Joseph S. 
Clasificación:
5.0

The trailer is showing its age a little but made the 2000 mile trip perfect

William L. 
Clasificación:
2.0

Had trouble with the truck steaming as it had a coolant problem and I told the people when I returned the truck and he didn't seem to care, didn't want to do the return on the truck at his computer, I was told to “do it on my phone”'and he walked away. Will not be a return customer

Dylan L. 
Clasificación:
3.0

The 24/7 mobile service does not work. I was unable to check out or check in my rental on my mobile device.

Jennifer S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
4.0

The location both in Schofield and Leesburg, FL are very hard to get in touch with. The local number never answers and you get sent to the U Haul general operators who you have to wait a long time to get through to and then they sometimes don't follow up with the local offices. Overall our experience was satisfactory other than the communication issues. Please work on that.

Sue Z. 
Clasificación:
5.0

Nothing great service!

Jaceb Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randolph G. 
Clasificación:
5.0

this was all so seamless, that was much appreciated.

Curtis A. 
Clasificación:
5.0

The experience was great and the 2 employees working on that date were extremely helpful and great to work with.

Lisa Z. 
Clasificación:
5.0

Very respectful and kind staff helping me out with anything!

Bonnie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

Young man assisting me when I dropped off was helpful

Marc S. 
Clasificación:
5.0

Make sure the people have good personal equipment (cell phones) so make returning a truck as smoothly as it was picking it up.

Celeste D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE W. 
Clasificación:
5.0

Excellent customer service!! Terry went above and beyond. Our company vehicle broke down and we needed a rental so we could get to our show. Thank you Terry and staff for being there when we needed help!

Kym Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

The keys for my truck were in the wrong vault and I had to call an after hours number for help. But that did work. The online pickup and dropoff was a bit cumbersome.

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Nice

Jason C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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