Customer Reviews for U-Haul Moving & Storage of Wausau

3,098 reviews

141 Grand Ave   Schofield, WI 54476

(715) 359-6100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(715) 359-6100

141 Grand Ave
Schofield, WI 54476

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Well the times that were selected by what was available on the website. are misleading , almost criminally.

Richard A. 
Rating:
3.0

Better training for the representative. He really did not know what he was doing. He also needed my husband to help lift the tongue on to the hitch and pullit sideways 10 feet because of how it was parked. If I had gone to pick it up by myself that would have been a problem.

Mary B. 
Rating:
5.0

The original contract moved cancelled at the last minute. The next contract mover--JC On The Move--was terrific. On time, helpful; and efficient.

Ramona H. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
4.0

It took a long time for registration requiring two licenses and a reference from a third party individual to complete registration. That is a bit extensive considering that all parties were Wisconsin Wausau residents. If a single person without family or relatives or dependents wanted to rent a truck with an approved credit card, would they be not able to? Be allowed?

James W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
2.0

This location seemed understaffed for a Saturday. There was only one person working and I had to wait in a long line (about 20 minutes)

Andrew T. 
Rating:
1.0

Customer did not leave a comment.

Nico M. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
3.0

It was good. Hate filling in everything online in the reservation and then going through it all again in person. Slows things down

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Keep doing a great job. I love the ease and convenience.

Deanna E. 
Rating:
5.0

Rented from this location several times. They are always friendly and helpful

Michael O. 
Rating:
5.0

Everything was great till I dropped off the truck. The dude working at night needs a lesson in speaking to people. Just short and off putting. But rental was good truck was good check it and drop off online was great

Jacob H. 
Rating:
5.0

Excellent I give you two 👍👍up😊

Lina S. 
Rating:
3.0

Running lights didn't work Drove back in the dark with the flashers on. Tried to call the rental place and roadside assistance never got an answer. Check in didn't work because of bad location service

Robin Z. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Terry was super helpful. Awesome service.

Kayla P. 
Rating:
2.0

The check in process was ridiculous and the staff did little to assist or make a customer feel welcome.

sandra K. 
Rating:
4.0

Friendly staff.

Craig O. 
Rating:
5.0

Customer did not leave a comment.

Baolai L. 
Rating:
1.0

The worst customer service I think I may have ever had anywhere. The guy at least apologized when I came back but the girl that works there clearly didn't want to be there and was incredibly rude. I'm not going to waste my time with everything that was horrible. I just won't be coming back.

James L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

First of all we requested a 26 ft uhaul. It was covered with snow...no attempt to at least get the snow off the doors or windows. The back of the truck was filthy with small round pads and cigarette butts. We had to sweep it out before we could even use it. The customer service when we picked up was not good. I get every one is short staffed but that doesn't mean the service needs to be crap or we have to deal with rudeness. The gal who helped us seemed like she had a hangover. Just not right.

Ashley H. 
Rating:
3.0

The equipment was clean, but it would have been nice for the back of the truck to have the snow cleared out.

Emily K. 
Rating:
4.0

I had a really big problem with extending my use of vehicle. On line didn't work. This location could not do it. Call forwarded to next manager somewhere else could not do it. Forwarded to 4 more manager before someone could do it -- all the time having to listen your damn advertisements over and over while on hold! Angry!!!

paul M. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Sunday was a busy morning. Only one person working. Had to wait about 20 minutes to check in.

Margo S. 
Rating:
1.0

I paid for a 24hr rental of a trailer and had it reserved ahead of time. When I got there I was informed that location does not allow after hours drop off so I only was given enough time to moved one load before I had to return it before 5pm. If I knew this before or when I reserved I would had made plans to move a different day. This location was the only location within 50 miles of my location that had the trailer available. I now know to only rent from my local place in Antigo as he allows after hours drop off. I feel I should receive a partial or full refund as I no have to figure another day to complete the move.

Travis B. 
Rating:
4.0

Make sure it is in working condition

Trentin C. 
Rating:
5.0

Customer did not leave a comment.

Clara K. 
Rating:
5.0

The worker was the best and very helpful

Eric D. 
Rating:
5.0

Fantastic people, fantastic service. Thank you!

Tracy R. 
Rating:
5.0

Uhaul is a great place too rent trucks. I work there we have our up and downs at times we're there too help customers. Even though it's not easy at times.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

It didn't affect me, but the other computer terminal kept crashing and locking up for the customer next to me. I was promised a 26' truck and ended up with a 20' truck, because that's "all he had available." Since, I set everything up 2 weeks ago that's not acceptable. It would also have been easier to pick up and drop off the truck at the Weston U-Haul, rather than the Schofield location.

Terry F. 
Rating:
4.0

I reserved a 10' truck on line 3 days before the move. On arrival to the U-haul center, I was told I would have to accept a 15' truck at NO reduction on rental fees. I ended up taking a van instead. I asked about the U-haul $50 guarantee, I was told I didn't qualify because they had other equipment I could use in exchange. I just couldn't get the equipment I reserved under the guaranteed reservation.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Martina K. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
2.0

sure would like to get a copy of my final bill

James K. 
Rating:
3.0

Customer did not leave a comment.

Nicholas H. 
Rating:
4.0

Let people know if the drop off was successful and complete

JASON W. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
3.0

Make the checkout process easier. Gather all required info as part of the reservation, including uploading a driver license.

Scott D. 
Rating:
3.0

Couldn't do the self check in or out online. Sat in parking lot for over an hour waiting for customer service on phone never did get througj

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Agents were exceptionally professional and very helpful!

John A. 
Rating:
3.0

Customer did not leave a comment.

DALE D. 
Rating:
1.0

Get much better organized!!!!

John F. 
Rating:
3.0

Didn't get email on mileage over charge it's only 4 dollars but would have known before I checked my email

Joseph S. 
Rating:
5.0

The trailer is showing its age a little but made the 2000 mile trip perfect

William L. 
Rating:
2.0

Had trouble with the truck steaming as it had a coolant problem and I told the people when I returned the truck and he didn't seem to care, didn't want to do the return on the truck at his computer, I was told to “do it on my phone”'and he walked away. Will not be a return customer

Dylan L. 
Rating:
3.0

The 24/7 mobile service does not work. I was unable to check out or check in my rental on my mobile device.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Ashley B. 
Rating:
4.0

The location both in Schofield and Leesburg, FL are very hard to get in touch with. The local number never answers and you get sent to the U Haul general operators who you have to wait a long time to get through to and then they sometimes don't follow up with the local offices. Overall our experience was satisfactory other than the communication issues. Please work on that.

Sue Z. 
Rating:
5.0

Nothing great service!

Jaceb Y. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
4.0

Customer did not leave a comment.

Randolph G. 
Rating:
5.0

this was all so seamless, that was much appreciated.

Curtis A. 
Rating:
5.0

The experience was great and the 2 employees working on that date were extremely helpful and great to work with.

Lisa Z. 
Rating:
5.0

Very respectful and kind staff helping me out with anything!

Bonnie K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Young man assisting me when I dropped off was helpful

Marc S. 
Rating:
5.0

Make sure the people have good personal equipment (cell phones) so make returning a truck as smoothly as it was picking it up.

Celeste D. 
Rating:
4.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

Excellent customer service!! Terry went above and beyond. Our company vehicle broke down and we needed a rental so we could get to our show. Thank you Terry and staff for being there when we needed help!

Kym Z. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

The keys for my truck were in the wrong vault and I had to call an after hours number for help. But that did work. The online pickup and dropoff was a bit cumbersome.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Erica C. 
Rating:
2.0

The check in person outside seemed in a bad mood and was impatient and not going out of his way in regards to courtesy

Theresa T. 
Rating:
4.0

Friendly staff. Helpful with my needs. Highly recommended.

John L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Z. 
Rating:
5.0

Everything went well. Equipment was in excellent shape and the employees were all excellent to work with.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Jacob S. 
Rating:
3.0

Customer did not leave a comment.

kEITH S. 
Rating:
5.0

We will have you again

Mike R. 
Rating:
4.0

Truck had exhaust smell in cab when going slow or stopped & oil pressure dropped to near zero on gauge at idle.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
3.0

Have things ready for the customer when they come instead of wasting there time doing it on there own. I had 8 hours and wasted 30 min hooking stuff up and trying to find what I rented.

Nathan W. 
Rating:
1.0

Customer did not leave a comment.

Dan H. 
Rating:
4.0

Customer did not leave a comment.

Carrie L. 
Rating:
5.0

Customer did not leave a comment.

Ricky K. 
Rating:
3.0

Customer did not leave a comment.

Flavio C. 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Margo S. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

Helpful representative. On the phone, pickup, and return. Good experience all the way around.

MIke H. 
Rating:
5.0

Nice

Jason C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  First Impressions 
No reviews have been submitted for this location.

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