The trailer I rented was so bad, it shook my whole car and rattled the windows. Was not even able to use it, returned an hour later. I want a credit. Tried to call and was on hold 20 minutes. TERRIBLE, DO NOT RECOMMEND.Amy P.
Customer Reviews for U-Haul Moving & Storage of Waukegan
Waukegan, IL 60085
(N Of Grand)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.daniel U.
El cliente no dejó un comentario.Kylah C.
I am very disappointed with the Uhaul reservation and designated pickup system. We made a reservation several weeks in advance for a truck pickup in our town and were called the day before pickup and told we needed to drive 55 minutes each way plus gas and tolls to get the truck. What is the point in making a reservation for a pick up location if you Don honor the reservation request??? You lost a customer due to this policy and practice. To add insult, the remedy was to offer 25 extra â€œincluded milesâ€ for the truck that was 44 miles out of my way. Bad business model. Bad customer service model.Douglas S.
El cliente no dejó un comentario.Charles N.
Monak was wonderful to work with and provided a high level of customer service!STEPHEN A.
The rep that helped us was very friendly and helps.Titus P.
El cliente no dejó un comentario.CARLOS M.
El cliente no dejó un comentario.JOEL S.
I am very pleased with the two associates that I have had my dealing with at this location here in Waukegan in the last few times I have visited U-HaulGUILLERMO M.
Need not change a thingSammy O.
El cliente no dejó un comentario.cedric s. | First Impressions
The new staff at 1701 North Lewis Ave Waukegan IL by far are the best thank you stay healthy and safeRANDY A. | Overall Experience
Everything went smoothly from start to finish. The entire process was easy, efficient and excellent service.MELISSA C.
Ordered hand cart online but they couldn't find the order when we came to pick up.Marguerite S.
El cliente no dejó un comentario.Maria R.
The agents were courteous and helpful.Carol A.
Staff was excellent very smooth transaction. They helped me swap out my ball on my hitch. Customer service went above and beyond.Gary H.
keep the hair... I still love the hair.....lolTANESHA B.
Seem less we had no problemsJake L.
El cliente no dejó un comentario.QUINCY H.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.MARY B.
El cliente no dejó un comentario.JOSE I.
El cliente no dejó un comentario.trevor H.
El cliente no dejó un comentario.MARK V.
The lady that helped us she was excellent in customer service. It was raining during my quest, water was getting inside the truck on the passenger side.ALEJANDRO M.
Nothing is good serviceGaston J.
The site is good and the personnel professional and knowledgeable. The app has never worked well for me for both reserving and returning equipment. Tonight after trying to take a picture of my clean equipment, it kept telling me to do it again. I finally went online and completed my return in 2 minutes.JAMES B.
Great dependable service that you can rely on.PAULA J. | First Impressions
El cliente no dejó un comentario.Richard S. | First Impressions
Keep your assigned times. Notify customer with changes & updatesâ€¦Susan M.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.CAROLYN T.
El cliente no dejó un comentario.Cesar R.
Service was a bit slow, due to the worker being by himself.SANDRA A.
Customer service needs to be retrained there was alot of things they said was not accurate. Very stressful situation just to get my stuffed movedStephanie L.
You are awesome!!!Sonia S.
El cliente no dejó un comentario.JUAN V.
They ended up charging me for 2 days instead of 1. When calling I was routed to customer service. I waited 30 min for them to answer. When finally answered, said they cannot help within 2 min. Advised I was calling the number to the uhaul and because they were busy, she should be able to help. Asked to speak with a manager was placed on hold and then she hung up on me. I did file a BBB complaint due to not getting anywhere. I did finally get a hold of the uhaul and they resolved the issue, but this was after I filed a complaint.Eric C.
El cliente no dejó un comentario.Ofelia L.
El cliente no dejó un comentario.Gerald G.
El cliente no dejó un comentario.Anitra E.
Outstanding staff, customer service was on point!JOSHUA JEROME L.
Make sure you have more employee's working the girl was buy her self and like a beast she took care of us told the gentleman behind me to give her a second as she ran outside and hook up the trailer to my truck in like two minutes by her self she did a great job thanksGUILLERMO M.
El cliente no dejó un comentario.Leslie G.
El cliente no dejó un comentario.Kimberley H.
Well run shop. Trained and professional people.JAMES B.
Have equipment available at more convenient locations.RICHARD M.
Staff was very nice and professional. Answered all my questions and was helpful.Marie E.
El cliente no dejó un comentario.Terrence K.
El cliente no dejó un comentario.Derrell P.
El cliente no dejó un comentario.SARAH W.
El cliente no dejó un comentario.Samuel T.
El cliente no dejó un comentario.fernando G.
El cliente no dejó un comentario.Fernando B.
Like the fact when I come to rent a truck the staff knows me and ask me about my business.ANGELA W.
Nothing that I can think of. My pick-up, usage, and drop-off experiences were all great! Thank you very much!Mark S.
The only problem we had was getting the pickup location correct. There were two of them in the town.debra M.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Anirban S.
El cliente no dejó un comentario.PATRICIA T.
I appreciate the courtesy shown as Ms Monek in this location (Waukegan) was thoughtful in explaining the details and also the young man that checked me in was professional Made it easy and I would come there again for my rental needs. Thanks Calvin P. They get 5 STARS!!!!CALVIN P.
Fast, efficient, and friendly.KEITH S.
Joe, Monique, and Domonique are great staff! They work hard to provide excellent customer service. They make getting a uhaul an easy and pleasant experience.Rachel R.
El cliente no dejó un comentario.antoinette d. | Overall Experience
I was lucky when I rented a storage and when I left too :both times jhony helped me it was very quick. God bless you jhon and thank you very much (uhaul)..Chamoun T. | Overall Experience
Everything was perfectly fine. My representative â€œJohnâ€ was awesome and made the experience well worth it. We even had some laughs. LoL The truck was ready, and I purchased some moving straps. I wouldn't change anything! This was a great experience! Thank you all for making my move a success! ðŸ˜Ž ~ @JonoTheProducerJonathan K.
El cliente no dejó un comentario.Timothy M.
Monique provided amazing customer service!RACHEL R.
El cliente no dejó un comentario.RODRIGO L.
El cliente no dejó un comentario.REGINA P.
Small issue with the smell of the inside the truck. Suggestion- maybe sanitize wipe it and / or spray febreeze or microban spray. But over all great truck , friendly staff. Excellent review from me all around .Elena M.
I always use this location. Highly Recommend.Eva W.
El cliente no dejó un comentario.Farhan A.
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.Turetisha T.
Machinery is a little small. Larger trailers would be great.EDWARD R.
El cliente no dejó un comentario.Jasmine D.
Great customer service!!Aracely R.
Please check and reinforce the ceiling in 374 to prevent the birds from being able to get inside my unit. It seems they have a nest between the roof and the ceiling? I Love Birds but I don't want them living in the unit with my things!!!! ThanksPEARLIE W.
El cliente no dejó un comentario.Michelle G.
Great assistance with how to enterSarah T. | Online Move In
El cliente no dejó un comentario.Terrell M.
El cliente no dejó un comentario.WENDY S.
Good customer serviceVICTOR P.
El cliente no dejó un comentario.Lynnette W.
El cliente no dejó un comentario.BRITTNEY B.
El cliente no dejó un comentario.ALICIA G.
I have nothing to complain about. The service was great and it was quick to pickup and drop off a trailor.Edward R.
El cliente no dejó un comentario.Ester J.
El cliente no dejó un comentario.Robyn K.
El cliente no dejó un comentario.SILVIA V.
El cliente no dejó un comentario.paris P.
El cliente no dejó un comentario.Brittany C.
El cliente no dejó un comentario.KAROLINA B.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.CYNTHIA S.
great value for the money. Staff was very helpful.Karen M.
El cliente no dejó un comentario.REGINALD G.
El cliente no dejó un comentario.LUCIANO C.
El cliente no dejó un comentario.PERRY S.
El cliente no dejó un comentario.BRIAN J.
El cliente no dejó un comentario.TIMOTHY L.
El cliente no dejó un comentario.Derrell P.
El cliente no dejó un comentario.MATTHEW S.
El cliente no dejó un comentario.john s. | Overall Experience
The gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!Chad M. | First Impressions
Very clean. Easy in and out.Helpful staff.Mildred L. | Overall Experience
El cliente no dejó un comentario.ALEXANDRA F. | Overall Experience
El cliente no dejó un comentario.Dorval D. | Overall Experience
it is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out! i sincerely hope the health department comes soonShelley G. | Overall Experience
El cliente no dejó un comentario.Rachel Ann N. | First Impressions
El cliente no dejó un comentario.Reatha P. | Overall Experience
Excellent customer service the unit was very clean , and easy accessibilityjoy b. | Online Move In
Excellent customer- very knowledgeable- best Uhaul location.Carmen S. | First Impressions
El cliente no dejó un comentario.Patsy C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!