Customer Reviews for U-Haul Moving & Storage of Waukegan

2,543 comentarios

1735 N Lewis Ave   Waukegan, IL 60085
(N Of Grand)

(847) 623-9360

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 623-9360

1735 N Lewis Ave
Waukegan, IL 60085
(N Of Grand)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

There is honestly nothing I can think of to improve on. I had a very good experience with my reservation and visit to the location. Everyone was friendly and polite. Keep doing what you doing'.

REGINALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leni P. 
Clasificación:
5.0

Great customer service, friendly and all questions answered. Easy to unload, even with a broken foot. I'd recommend the facility to anyone looking store their personal property.....

robert r.  |  First Impressions 
Clasificación:
5.0

Staff is great and rentals at this location are always easy. This is my “go to” UHaul location.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY T. 
Clasificación:
5.0

Offer the same level of customer service and attention I received. Stay consistent.

MARLON M. 
Clasificación:
5.0

Everything was handled in a professional Manner, was pleased with the service!!!

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BORIS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal T. 
Clasificación:
5.0

Very clean and organized. Professional and friendly staff

BARRY V. 
Clasificación:
5.0

I arrived to pick up a trailer at 7am on Christmas Eve. The transaction went smoothly, but when we went out to hitch up the trailer, my hitch size did not match the trailer. Miguel could not have been more helpful in assisting me with options, and spent a good while out there trying to resolve the problem. We got it done, and I really want to commend him for going over and above to help. Best service I've had with ANYTHING in a long while! ¡Gracias!

Kris K. 
Clasificación:
3.0

Truck had strong odor of marijuana. My kids wanted to go for a ride but didn't want them to smell what a snoop dogg concert would smell like. Very unpleasant. Made moving more difficult. I arrived at the Waukegan location to pick up my rental around 6:30pm. The gentleman working was talking on his phone the whole time while he was getting my information. Made it difficult didn't know if he was talking to me or the person on his phone. Very unprofessional, I made a reservation on online so was only there for 10mins tops.

Eric G. 
Clasificación:
4.0

The customer service agent was outstanding! She worked alone, but took care of each client efficiently, quickly and with a giant smile.

CHERI LYNNE P. 
Clasificación:
5.0

Great service!

Donovan R. 
Clasificación:
5.0

Great service. Quick, efficient, helpful and friendly staff.

SARA R. 
Clasificación:
3.0

Customer Service can be improved by ensuring sufficient staff coverage if/when truck rentals are being returned as we attempted to return the truck but to no avail as the Customer Service Representative had placed signage on the door indicating that he/she will return in 30 minutes and we waited outside for 45+ minutes. Please improve!

EMANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

Easy Simple Affordable

GARY H. 
Clasificación:
5.0

Nothing. The agent in Waukegan was excellent. Repeat customer.

GARY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DELILAH F. 
Clasificación:
5.0

They were very prompt and efficient both when i got there and dropped off. Gracias.

Mayra R. 
Clasificación:
5.0

Always fast and easy. I use this location frequently and it's always been great.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARAN M. 
Clasificación:
5.0

Miss understanding about mileage and use if gas.

LELIA T. 
Clasificación:
5.0

Customer service was great. Very helpful and welcoming

Jose L. 
Clasificación:
4.0

I reserved a pick up truck but when I got to the site I was given a 10 foot. The attendant was very accommodating and helpful but the policy says I get $50 if my reservation is not met.

PRABURAMAN M. 
Clasificación:
4.0

John was very helpful and went above his duty to help me

MELVIN J.  |  First Impressions 
Clasificación:
5.0

Nothing need to be done My experience was easy and pleasant.

Brenda B. 
Clasificación:
3.0

Trailer wasnt there when i was suppose to pick it up. People dropped it off somewhere else. I had to go somewhere else to get it. Service wasnt good. Drop off site was good but very crowded

John S. 
Clasificación:
5.0

The man helping us was the only one their and he was so helpful to everyone. Got all the jobs done kudos to him. Wish I knew his name

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cedric s.  |  Overall Experience 
Clasificación:
4.0

The staff was efficient and friendly. I found the inspection app a little confusing.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard B. 
Clasificación:
5.0

I'm probably going to spell her name wrong… my apologies. Monique was a pleasure to work with. Professional, knowledgeable and she displayed joy when interacting with every customer that happened to be in the store from the moment I arrived to I'll ultimately left. Thank you for a pleasant experience renting our truck, Monique!

THADDEUS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JO ANNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cortesiara B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNETTA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew V. 
Clasificación:
1.0

Our reservation was for 9AM pickup but we did not receive the truck until 10:15 since the location did not staff enough people. The truck that was rented to us had a missing catalytic converter and was straight piped so it was ear-ringingly loud and had decreased gas mileage. It also had not been cleaned out or had the gas tank refilled. We felt in danger driving the truck as something was severely wrong mechanically - brakes not effective, accelerating when we tried to slow down, too loud to hear anyone around us. I had to call roadside assistance twice - first because the door jammed itself open and second when we did not feel safe to drive the truck back. The first attendant was very helpful but the second tried to insist that we drive the truck even though something was CLEARLY WRONG. The mechanic that checked it confirmed it wasn't safe to drive and got towed back. Both of the people that came out for roadside assistance could not believe that we were rented the truck in the state it was in. This was been the worst experience I've ever had with UHaul and I can't believe I was charged to risk my life in that death trap. I will never the renting from UHaul again and I suggest no one else wastes their money here either.

Charlotte N. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICK R. 
Clasificación:
5.0

Not much. It was the most seamless and professional U-Haul experience I've had.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
1.0

The mobile app didn't function for return. After booking my reservation almost a week in advance, the clerk informed me that I had to return the vehicle early or rent elsewhere.

CHRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julius W. 
Clasificación:
4.0

Please please clean the truck, always very weird smell

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C. 
Clasificación:
5.0

The employee who checked me in and installed our trailer was amazing. She was very knowledgeable, friendly, and quick. I believe her name was Monique/ Monica? I apologize for not remembering.

REGINA M. 
Clasificación:
3.0

The employee need to be more expresive

karina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRAYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

The person assisting me was super helpful and friendly. Made it a great and easy experience!

Guadalupe G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon J. 
Clasificación:
5.0

The gentleman that assisted me was very help and polite I would recommend this location to anyone.

Mike L.  |  First Impressions 
Clasificación:
5.0

Very polite and professional staff, all equipment was clean and in good condition definitely recommend this location. Made my moving journey a whole lot easier

YAMILEXZA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA J. 
Clasificación:
5.0

All went very well. Very nice and respectable young mans

Gloria G. 
Clasificación:
1.0

The trailer I rented was so bad, it shook my whole car and rattled the windows. Was not even able to use it, returned an hour later. I want a credit. Tried to call and was on hold 20 minutes. TERRIBLE, DO NOT RECOMMEND.

Amy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylah C. 
Clasificación:
3.0

I am very disappointed with the Uhaul reservation and designated pickup system. We made a reservation several weeks in advance for a truck pickup in our town and were called the day before pickup and told we needed to drive 55 minutes each way plus gas and tolls to get the truck. What is the point in making a reservation for a pick up location if you Don honor the reservation request??? You lost a customer due to this policy and practice. To add insult, the remedy was to offer 25 extra “included miles” for the truck that was 44 miles out of my way. Bad business model. Bad customer service model.

Douglas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
4.0

Monak was wonderful to work with and provided a high level of customer service!

STEPHEN A. 
Clasificación:
5.0

The rep that helped us was very friendly and helps.

Titus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL S. 
Clasificación:
4.0

I am very pleased with the two associates that I have had my dealing with at this location here in Waukegan in the last few times I have visited U-Haul

GUILLERMO M. 
Clasificación:
5.0

Need not change a thing

Sammy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

cedric s.  |  First Impressions 
Clasificación:
5.0

Everything went smoothly from start to finish. The entire process was easy, efficient and excellent service.

MELISSA C. 
Clasificación:
3.0

Ordered hand cart online but they couldn't find the order when we came to pick up.

Marguerite S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Maria R. 
Clasificación:
5.0

The agents were courteous and helpful.

Carol A. 
Clasificación:
5.0

Staff was excellent very smooth transaction. They helped me swap out my ball on my hitch. Customer service went above and beyond.

Gary H. 
Clasificación:
5.0

keep the hair... I still love the hair.....lol

TANESHA B. 
Clasificación:
5.0

Seem less we had no problems

Jake L. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

trevor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK V. 
Clasificación:
4.0

The lady that helped us she was excellent in customer service. It was raining during my quest, water was getting inside the truck on the passenger side.

ALEJANDRO M. 
Clasificación:
5.0

Nothing is good service

Gaston J. 
Clasificación:
4.0

The site is good and the personnel professional and knowledgeable. The app has never worked well for me for both reserving and returning equipment. Tonight after trying to take a picture of my clean equipment, it kept telling me to do it again. I finally went online and completed my return in 2 minutes.

JAMES B. 
Clasificación:
2.0

Keep your assigned times. Notify customer with changes & updates…

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar R. 
Clasificación:
4.0

Service was a bit slow, due to the worker being by himself.

SANDRA A. 
Clasificación:
5.0

Great assistance with how to enter

Sarah T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel Ann N.  |  First Impressions 
Clasificación:
5.0

Excellent customer service the unit was very clean , and easy accessibility

joy b.  |  Online Move In 
Clasificación:
5.0

Excellent customer- very knowledgeable- best Uhaul location.

Carmen S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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