Comentarios de los clientes para U-Haul Moving & Storage of Waukegan

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Waukegan

Clasificación general:

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Angelo R.
Clasificación:

Nothing, excellent service, thank you!

Gallardo E.
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They were really nice to me they help me a lot especial the manager he's so fast and polite good u haul place

Kristen B.
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The location is great, the mobile check in either sucks, or plain doesn't work.

Cassandra H.
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Everything went very well, the young man was very helpful and took his time and explained things step by step.

Debra A. B.
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I don't understand, I did the pre-check in. I downloaded my Driver's license and everything, but when I got there I had to do everything anyway? The employees were arguing about why I had to show my license again, the Male was telling the female that I didn't have to show my license because it was right there on the screen in front of her. Now my license is out there in cyberspace for what?? SMDH!!!

Rachel Ann N. | First Impressions |
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El cliente no dejó un comentario.

Reatha P. | Overall Experience |
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El cliente no dejó un comentario.

timothy P.
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El cliente no dejó un comentario.

Lori G.
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Great experience

Paul M.
Clasificación:

I would recommend the Waukegan location but not the grays lake location. When I initially placed my reservation it was for the gurnee location. The night before I am told to go to grays lake. After waiting in line for an hour I get to the counter to be told my RESERVATION was not there. I get told to go to crystal lake they have one. That store was 38 minutes away. As I'm walking out the door I get told to go to Waukegan. Everything went fine at Waukegan but this entire ordeal was a waste of my time it didn't get my RESERVATION until almost 2 hours after the initial pick up time. This was a HORRIBLE experience. The employee who helped me at the grays lake store was not helpful at all and spent most of his time complaining to me and other customers about his boss and other co workers instead of taking charge of the situation when needed from the beginning.

Lashandra W.
Clasificación:

Thank you for Dominique. He was very helpful, knowledgeable, and a amazing representative for Uhaul. Please MAKE SURE he knows that someone appreciates his friendliness, amazing customer service, and respectful kindness he has provided. 🌹

Suquanda D.
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Dominique Ware provides excellent customer service, greeted with a smile, answered all my questions, explained process and I was on my way. Upon return him and someone inspected the car checked miles explained everything and I was on my way.

Jenelle L.
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El cliente no dejó un comentario.

Albert G.
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El cliente no dejó un comentario.

JASMINE D.
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Customer service was great, the staff was very nice and welcoming.

Thomas C.
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Everything was fantastic

Shawn W.
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El cliente no dejó un comentario.

Oscar Z.
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The worst costumer service I ever had. The Lady who work there t she's rude

Manuel S. H.
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El cliente no dejó un comentario.

Barbara J. B.
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Be on time. Staff locked out till 7:15. Pick up time at 7 a.m. The right mirror is inadequate for vision. Was on 94 and could not see the length of the truck.

Lucia B.
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Matias was really helpful and explained everything well. Thank you

Brian L.
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Used several times over the years. Always leave happy with the service.

Jodi H.
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El cliente no dejó un comentario.

Benita M.
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El cliente no dejó un comentario.

Daniela R.
Clasificación:

They always mess up w the trucks

Tavares L.
Clasificación:

Hire people that want to work.

Joshua K.
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El cliente no dejó un comentario.

Frank M.
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My drop off location was changed to the same location as pick up the day before I planned to move, the truck was damaged in several places. The associate I spoke to in person at the location was very polite.

Lindsay J. S.
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Uhaul needs to better at online reservations and actually reserve equipment if the customer reserved it online. ( just like you reserve a seat at a restaurant.. and when you get there they say it's first come first service ... ) I believe this is a policy issue with uhaul not a people issue .. make your online system smart enough to confirm inventory of a reservation.. I would not use uhaul again .. if fix these things you can be scale your business ..

Alan S.
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El cliente no dejó un comentario.

Evelyn W.
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Service was Superb from beginning to end.Kudo's

Betty M.
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El cliente no dejó un comentario.

Darick G.
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I dont know his name. He was there Friday when we picked up the truck. He was amazing. So polite and patient with us. Hr deserves a raise and recognition.

Ramon M.
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The bad thing was a Spanish girl that day I think she was kind as puertorican and she was mad talking on the bad mood ,was at time with the truck back 6:40 also she was real mad because she said was real late

Thomas F.
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Customer service was very professional.

Reginald G.
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El cliente no dejó un comentario.

Steve J.
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I think the staff here does a great job and are very customer friendly.

L E.
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I thought everything was great, fast and easy.

Teofilo R.
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Staff are very good

Natasha P.
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El cliente no dejó un comentario.

Jennifer D. R.
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El cliente no dejó un comentario.

Sherrie W.
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El cliente no dejó un comentario.

Daniel R.
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El cliente no dejó un comentario.

Jesus G.
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The man that checked me in was too rushed. He just didnt want to explain anything. I bought 2 bags of sheets to cover my TV with, he never once explained they were rented. I bought 2 to keep and only used 3 sheets. So spent this money for nothing. Everything else worked fine, it was just the bad customer service experience for the kid that checked me in.

Terence O.
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The only problem is with the website: it may be OK on computer, but on a phone it's common to take 3 attempts to complete a transaction

joy b. | Online Move In |
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Excellent customer service the unit was very clean , and easy accessibility

Robert U.
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I was in and out picking up the truck and dropping off the truck, no need for improvement both guys that helped me where super nice and knew there job, great work guys.

Sabrina D. G.
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Keep doing what you do!!!

BERNARDA H.
Clasificación:

We usually rent at Uhaul closest to us in Gurnee on Waveland but couldn't find equipment we wanted so went to Lewis. I have to say from the moment we checked in until we checked out the staff here was amazing! So customer oriented and the manager doing just as much as his staff! Wonderful experience!

Juan C.
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El cliente no dejó un comentario.

Sharee S.
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El cliente no dejó un comentario.

Martin S.
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Team was excellent, appreciated all of their support even though I was running late due to house closing. Thanks everyone!!

Rodney B.
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Excellent service

Amanda D.
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El cliente no dejó un comentario.

Wade R. O.
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Great customer service.

KERMIT L. S.
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El cliente no dejó un comentario.

Regina D.
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El cliente no dejó un comentario.

Joy B.
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The customer service was excellent the young man that helped us was outstanding as usual, I have rented from this location in the past and always he's very good @ his job!!! Definitely deserves a raise or bonus, Matias Resto , I believe is his name.

Edward L.
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Keep up the engine maintenance

Robert M.
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Service was great

Tahjlyn C.
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Customer service sucks.

David P.
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I reserved at 15' truck for a one way rental in Morton Grove. A few days before I was offered Waukegan. When I got there, I was told they only had a 10' truck. After calling someone (corporate?), they found the truck. The passenger door lock was broken and hanging out of the door. I noted that on the report. I was forced to return the truck toa different locatin, not the one I had picked during the online order.

Jeremy J.
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El cliente no dejó un comentario.

Rocio R.
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I did not get any of the dollys I paid for

Angie G.
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El cliente no dejó un comentario.

Julian K.
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Personal muy amable con el cliente

Larry W.
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The young man That helped me was awesome

LaKesha C.
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El cliente no dejó un comentario.

Paul K.
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Great place to rent. No problems. I would recommend this location. Organized and great customer service. Employee,Matias, is a great employee and an asset to the company.

Paul K.
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Great place to rent. I would recommend this location. Organized and great customer service. Employee,Matias, is a great employee and an asset to the company.

Montrea M.
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El cliente no dejó un comentario.

Jose T.
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Awesome customer service 👏 thank you 😊

TIMOTHY L.
Clasificación:

I think more should be done in between rentals, in the service and maintenance department. The truck I was given had a cracked windshield a door that needed to be slammed in order to close properly. The transmission shifting was very troublesome. I had a fast local move, and reported the problems upon return.

PHILLIP H.
Clasificación:

Easy checkin and checkout

Betty H.
Clasificación:

Manager was extremely professional, hardworking, and knowledgeable toward me and other customers. I found him to be outstanding due to the fact that he was also a good role model for the Uhaul team at this location. I feel this way because I was in customer service management & training with a major telecommunications company. Bravo Uhaul!! Bravo Uhaul Manager for top quality customer service experience. From Dr. Betty Olloway Harris, HON PHD of Divinity

Brad B.
Clasificación:

The Store Manager was Friendly, Knowledgeable, & Professional! Good & Fair pricing as well...

Richard D.
Clasificación:

Other than the trailer hadn't been swept and had a lot of sawdust, washers and some screws the experience was great. That is the difference between the “above average” I gave and the “excellent” I would have given. I am a repeat customer and will continue to rent from this location. PS we swept the trailer before using in and before we returned it.

Maria D. G.
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El cliente no dejó un comentario.

Garret R.
Clasificación:

Manager was very rude . Wanted to buy boxes . And he gave us the nastiest attitude. Will not be using this locations ever again.

Scott M.
Clasificación:

The young gentleman that helped us with our rental also helped us clean out the trailer before we left. There was a lot of debris left from the last person and he helped make sure it was cleaned out. Great guy!!

Leslie D. W.
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Have used this location several times, has always been an excellent experience. The salespeople are always smiling and friendly while getting you in and out of there swiftly.

Samuel C.Jr. H.
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El cliente no dejó un comentario.

Dana W.
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El cliente no dejó un comentario.

Franco D.
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El cliente no dejó un comentario.

James C. B.
Clasificación:

The UHaul app is not helpful. While logged in, it did not show my rental. I wanted to rent for an additional day and the app was useless. All the people that helped me were helpful. I had to wait around 30 minutes before speaking to someone on the phone. Too long.

Caitlin L.
Clasificación:

App kept freezing. Employees did a great job helping even though it was before they were open.

HENRY J.
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El cliente no dejó un comentario.

Alicia W.
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El cliente no dejó un comentario.

Alicia W.
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El cliente no dejó un comentario.

Michael J.
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El cliente no dejó un comentario.

RHONDA B.
Clasificación:

There wasn't anyone at the counters. There were 2 workers, I think, in the parking lot. Neither said a word to us. I was unsure if they worked there. We left the vehicle

Viviana S.
Clasificación:

Ask employees not to use their phone while speaking to customers.

Stephanie J.
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El cliente no dejó un comentario.

Mary N.
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El cliente no dejó un comentario.

Joshua S.
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El cliente no dejó un comentario.

Juan A.
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El cliente no dejó un comentario.

Salvador C.
Clasificación:

Clean up the inside front window.

Belinda M.
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El cliente no dejó un comentario.

Magalene K.
Clasificación:

Have a line restrictly for reservations.

Jeffrey L.
Clasificación:

U-Haul is a GREAT company. I truly appreciate what they bring to individuals that have a moving requirement. Their products are in good shape and bring great value.

Bradley L.
Clasificación:

When I strapped the front wheel it was difficult to secure it in a way that would keep the strap from rubbing on the front wall. Ruined a strap and had to buy a much more expensive one last minute in store. A rubber cover on the front wall edge would make this safer.

Jaime R.
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El cliente no dejó un comentario.

Dana B.
Clasificación:

El cliente no dejó un comentario.

Idalia B. | Overall Experience |
Clasificación:

The storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting Please save your money and rent somewhere else

Carmen S. | First Impressions |
Clasificación:

Excellent customer- very knowledgeable- best Uhaul location.

LaTricia M. | First Impressions |
Clasificación:

Staff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.

Danielle Y. | Overall Experience |
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El cliente no dejó un comentario.

Patsy C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

cora p. | Overall Experience |
Clasificación:

The manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing

Richard S. | Overall Experience |
Clasificación:

The company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.

Melissa H. | First Impressions |
Clasificación:

The employees where very helpful and professional and I got what I needed for my move with there help

Caroline A. | Overall Experience |
Clasificación:

They have mice and rats and they don't case

Wanda F. | Overall Experience |
Clasificación:

My storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.

Ami L. | First Impressions |
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Your employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.

Charles D. | Overall Experience |
Clasificación:

Thank you for keeping my stuff safe!

Aaron W. | Overall Experience |
Clasificación:

The facility and employees were great. It seems my storage unit was double booked and I had to go to a different location

David P. | Overall Experience |
Clasificación:

Friendly and clean

Ernesto G. | First Impressions |
Clasificación:

The fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.

Michael B. | Overall Experience |
Clasificación:

There was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold. The exit gate was open when I arrived to empty my unit

Kaitlyn M. | First Impressions |
Clasificación:

Friendly and very helpful. Super nice and clean facility.

HOWYE H. | Overall Experience |
Clasificación:

i did not please with the spaces because there was mice in the storage and they cut up most of my things

LARRY C. | Reservation |
Clasificación:

When I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more

TINA K. | Overall Experience |
Clasificación:

There are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.

WILLIAM C. | Reservation |
Clasificación:

Crappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service

Mark S. | Overall Experience |
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Great location. Staff was very helpful and friendly. Highly recommended!

Anthony L. | Reservation |
Clasificación:

Although I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.

No se han enviado comentarios para esta ubicación.

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