Customer Reviews for U-Haul Moving & Storage of Waukee

1506 comentarios

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
2.0

Checkout was confusing and equipment was changed 3 times. Check in was smooth but then my final bill was nearly double what i was told I'd be charged. I was called the next day to confirm my equipment because it was wrong in the system. I'll most likely drive to a different location when I use U-Haul again.

Jared K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren S. 
Clasificación:
4.0

We had a slight issue with the billing when we returned the vehicle. However, it was straightened out quickly. We greatly appreciated that!

Theadore P. 
Clasificación:
5.0

I can't remember his name, but the older gentleman who originally helped me before Justin did is such a nice guy; the system ya'll use kind of sucks. Fix it for him, please.

Aaron M. 
Clasificación:
1.0

It seem that it was a lot of lying from from uHaul. That told us it would arrive between 9am to 5pm it did not. Then a lady named dawn (I think) told to different people checking on the pod that it would be delivered between 5pm and 10pm. I waited myself until 10pm. Then they said the driver should have call on what time he was going to be there. No one bother to call when they reschedule the drop to the next day. So we waited from 9am to 10pm and never got the box.

norma K. 
Clasificación:
5.0

Very nice facility! The young man that helped me, took me to my unit it show it to me and showed me how to get in, was very nice and explained everything.

Lisa B.  |  Online Move In 
Clasificación:
4.0

Everything as expected, checking in online moves things along well

Gary B. 
Clasificación:
5.0

Can't think of any

Bryan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thla I. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastien D. 
Clasificación:
5.0

I would highly recommend this location. They have excellent customer service and the facility is very clean and well maintained. Darlene Coomes

DARLENE J C. 
Clasificación:
5.0

The staff was really nice

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim H. 
Clasificación:
5.0

High mileage but worked well

Michael D. 
Clasificación:
2.0

The experience picking up the vehicle was excellent, and the employee extremely helpful nd friendly. Returning the vehicle was horrible. A sign at the drop off area clearly stated to stay with the vehicle. After more than 10 minutes, I went into the building where I was told to just leave the vehicle. The employee would not provide my final bill. It was emailed later. The person in charge that shift was not friendly or helpful at all.

Todd M. 
Clasificación:
1.0

El cliente no dejó un comentario.

MAHER S. 
Clasificación:
5.0

Drivers side trailer wheels were worn and wobbly.

Joel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

The customer service person that assisted me did an excellent job and was very friendly!

Russell O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
4.0

It was very busy. More people to help checkin.

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace S. 
Clasificación:
4.0

We stopped in Friday evening to make our reservation and came back today to pick up the van. Both times the men behind the desk made our experience fun and entertaining. Things went well and this process was very smooth.

Theadore P. 
Clasificación:
5.0

Great experience. Best rates in town to rent a truck for a few hours.

Joel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
5.0

Nice clean store. The manager was super polite and helpful. Will return for business again and recommend to friends and family. JJ James

Jeffrey J. 
Clasificación:
5.0

no contact check-in and out. all good. TY!

Daniel T. 
Clasificación:
5.0

The person was a perfect gentleman with great customer service. Cleanest Uhaul facility I have ever been too.

RANDALL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique W. 
Clasificación:
1.0

the staff at the store were unhelpful and rude including the manager. it took me almost a month after i emptied my pod just to get them to do the paperwork to close my account. i will heavily recommend against anyone ever going to that uhaul. plus i got charged an extra month of storage after i was told i wouldnt be charged.

James M. 
Clasificación:
5.0

I got charged twice and only rented one trailer. The manager was supposed to call me back and did not.

Gary H. 
Clasificación:
5.0

The experience with every employee I encountered was delightful. Helpful and professional. The on-line experience was below average. Not intuitive, challenging UX, and unclear outcomes.

Travis E. 
Clasificación:
5.0

Austin was a great help in getting everything taken care of.

Edward O. 
Clasificación:
4.0

This location was very kind and courteous despite the NATIONWIDE shutdown. They were doing their best to help customers. Although all locations should have paper contracts and be trained how to do them so they don't have the issues we had on Subday. We were a day late getting the appliances we needed picked up. We lost out on money, had to hire movers and baby sitters again as well as take time off work on Monday to move what should have been done on Sunday.

CORY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

Austin was great help, very personable and got us set up in a timely manner!

WADE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

Phil provided outstanding customer service.

James S. 
Clasificación:
5.0

Awesome service.

Scott W. 
Clasificación:
5.0

Nothing needs to be improved. Service was fantastic!

DAVID V. 
Clasificación:
5.0

Both guys, when I picked up and dropped off, went above and beyond. Friendly and helpful. I came in on a Saturday evening about 5:30 and the guy was eating and he hopped right up and helped. Whatever is happening over there needs to continue, because these guys know what they're doing and they do it the right way.

BRETT H. 
Clasificación:
1.0

My pickup time was scheduled at 7am and no one even arrived at the store until 7:22am. The payment system was down so the employee had to call the credit card company to manually process the card which took another 20 minutes for him to figure out. We were given an auto transport and after driving two miles to my place to load it, we realized the auto transport had a flat tire. We had to go back to uhual and they discovered there was a hole in the tire. We had to unload my car off the transport to put it on the other. The worst part is the employees showed us the new transport than left us to attach it. Thankfully I had my uncle with me because they were zero help and I would not have been able to attach it myself. If the employee would have been on time for work and the equipment was checked, we would have saved probably an hour and a half to tour hours off our trip. Terrible and frustrating experience.

Brooke G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID MARK B. 
Clasificación:
5.0

Jackson at this location was extremely helpful and answered all of my questions.

David C. 
Clasificación:
5.0

Friendly and dedicated employees!

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

Nothing if I need to rent in the future I will from these guys. They are top notch.

Doug W. 
Clasificación:
4.0

I believe I should be reimbursed since the truck only had a quarter tank of gas and I was being required to return it with 3/4 of a tank.

Christopher C. 
Clasificación:
5.0

This was a wonderful experience for us. Justin took very good care of us. ¡Gracias!

Steven S.  |  Overall Experience 
Clasificación:
4.0

Tried to call to extend my rental six times with a wait time of over an hour every single time also trailer leaked and got our boxes all wet

Kerry A. 
Clasificación:
3.0

Waited over 30 minutes to get my rental which was unacceptable. When I got back and turned in my rental it went much better.

Bryan S. 
Clasificación:
5.0

Apologized for the poor customer service received when receiving the vehicle and the explained how should be accommodated. Was very professional and friendly.

Christina P. 
Clasificación:
5.0

Everything was quick and easy.

BRUCE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodi d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM K.  |  First Impressions 
Clasificación:
5.0

Ability to add more photo's of vehicles for check ins

Wendi J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Unbelievable facility. Loading the truck was so frustrating but unloading at the facility was a complete breeze. ¡Gracias!

DANIEL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

Very nice and professional

Ramona V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEON F. 
Clasificación:
1.0

I was charged for a miles I didn't drive and when trying to return my vehicle no one came out I even called ahead and they just left and every time I've called no one answered it just sent me to customer service

Jaleel F. 
Clasificación:
5.0

Please don't waste money on anything else except buying rope and that is the best to keep Tarp in control Otherwise all fancy cords , bungees , tarp ties etc etc will loosen with a little bump or jump and tarp gets loose flying in the air. I ended up stoping midway realizing trap is not well secured and buying a rope from local store saved my day.

Muhammad I. 
Clasificación:
5.0

Add more mileage to the services when making stops in different city to pack and unload.

Shresea H. 
Clasificación:
5.0

Very fast, friendly service!

Jeffrey B. 
Clasificación:
2.0

Arrived at opening, one employee to wait on 10 people in line. Picked up trailer that was covered in mud from previous renter.

Ernie D. 
Clasificación:
5.0

I had to put gas in the tank, it was about empty. i did fill it up before i dropped it off though.

Dorothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

Nothing.. I had a wonderful experience overall... The location owner/manager was extremely courteous and helpful.

Siddhant T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

Only positive impressions. What else can one say?

Paul B.  |  First Impressions 
Clasificación:
5.0

The manager/ owner was beyond helpful.Left my drivers license inside,but he tracked me down to make sure I was in good shape.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

Your service is fine.

Ferdinand V. 
Clasificación:
5.0

The younger guy with the beard wasn't very kind but Phil was amazing and helpful.

TIMOTHY B. 
Clasificación:
5.0

Have always found the people at this location to be professional and a pleasure to do business with.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis H.  |  Online Move In 
Clasificación:
5.0

Very impressive crew. Hard working and courteous.

Alissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista S.  |  Online Move In 
Clasificación:
1.0

Roof leaked with buckets in storage units catching water. Doors were not locked and did not require access key to enter. Bay doors would not open when cold outside. Multiple times there was a man sleeping in his van in the bay area.

Brian H.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience! Will happily rent here again.

Denise V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha & Antonio F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
5.0

Staff friendly and helpful. Surprised facility was "sqeeke clean. Good value.

lloyd h.  |  First Impressions 
Clasificación:
2.0

The bay doors don't work. I have been there twice and and had to back up and go to another door before it would open. The front desk manager did a great job and I had no issues with him. There is someone sleeping in the indoor bay. The first night I went there, there was a van parked in there and a guy was sleeping. The second time he had the same van but was not in the front seat. I would not let my wife go there on her own due to this guy hanging out and sleeping. I also drove into the bay and the door to the storage facility opened without me using my card. There were buckets all over the second floor catching water and several empty units had the doors open with buckets catching water. I am not confident my unit won't start leaking and running my things.

Brian H.  |  First Impressions 
Clasificación:
5.0

Justin Clifton was wonderful to work with. I will definitely recommend this service to others.

Steven S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nolan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B.  |  First Impressions 
Clasificación:
5.0

The staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.

Pam W.  |  First Impressions 
Clasificación:
3.0

I would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.

Margaret B.  |  Online Move In 
Clasificación:
5.0

A beautiful climate-controlled facility to house your excesses.

Brad H.  |  First Impressions 
Clasificación:
5.0

Nice job!

Marshal Blayne D.  |  First Impressions 
Clasificación:
5.0

Friendly professional staff , clean well lite building.

Jonathan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kemal D.  |  Overall Experience 
Clasificación:
5.0

Get the elevator up and running.

AARON B.  |  Overall Experience 
Clasificación:
5.0

The storage unit I got was really far from the door even though there were clearly closer units available. Would have been nice to be closer if possible.

Rachel H.  |  Overall Experience 
Clasificación:
5.0

For future use, or to recommend to older friends, is there a way to have an elevator for the units in the west side?

Veronica S.  |  Overall Experience 
Clasificación:
5.0

The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

Ferdinand V.  |  First Impressions 
Clasificación:
5.0

I really love this place, I hope to do business with this location in the future. Just friendly service.

larry j.  |  Overall Experience 
Clasificación:
5.0

Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

Robert J.  |  First Impressions 
Clasificación:
5.0

Justin was very helpful to me and went above and beyond to meet my needs,

amy k.  |  Overall Experience 
Clasificación:
5.0

#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

richard q.  |  First Impressions 
Clasificación:
4.0

Received excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles

John F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Liz D.  |  First Impressions 
Clasificación:
5.0

The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Kristina W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Emma S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyle M.  |  Overall Experience 
Clasificación:
2.0

We reserved a 15 x 10 Unit on the first floor knowing that we had a lot of heavy items. We arrived at the appropriate time to move into a rental unit and we were told they did not have any 15 x 10 units available at all they only had 10 x 10 units and they had none available on the first floor. They had a 10 x 10 available on the second floor we would have to bring all of our items up a set of stairs And then down a long hallway. When I asked about why we made the reservation she said that it was policy that they just give the units to people as they arrive so it was first come first serve. When I inquired why do I make a reservation at all then she did not know why this was the policy. Very unhappy did not choose to rent a unit there after all. On the plus side the truck rental was seamless and awesome.

Melissa O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard y.  |  First Impressions 
Clasificación:
4.0

No elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.

Bryant R.  |  First Impressions 
Clasificación:
3.0

I would really have preferred to store my items with your firm but the lack of an elevator to get goods to the 2nd floor was a show stopper.

Rod H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyle M.  |  First Impressions 
Clasificación:
5.0

They were crazy busy computers down. But very accommodating. Great job to all that we're working

doug b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy L.  |  First Impressions 
Clasificación:
3.0

We did find mouse poop in some of our boxes, but we had our stuff in there for 9 months. It would be nice to have a light inside of the larger units. Hard to see inside w/o a flashlight.

Patti M.  |  Overall Experience 
Clasificación:
2.0

If I had known the only way to access the second floor is by a single stair case, I would have chose a different facility. I have to move my stuff from the car to a cart, wheel it inside, carry everything up the stairs and load it into a second cart, and then push it to the far end of the second floor, where there is another staircase that can't be used? An elevator, or at least a long series of ramps is really a must for this place!

Jeffrey S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joslyn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

don b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LILIA A.  |  Overall Experience 
Clasificación:
5.0

Amazing facility! It's under construction so there were a few issues but the staff was sort helpful and even stayed a few extra minutes to let us finish up. Would def recommend this location to anyone who needs storage

Michael D.  |  First Impressions 
Clasificación:
1.0

I am a senior citizen, had to rent in 2nd floor. I was told 1st floor was not ready to rent. Said it was a issue with climate control. If second was ready, why not first. It was VERY difficult for me

Debra M.  |  Overall Experience 
Clasificación:
5.0

Justin was helpful, and did a great job finding me a good location for a unit. He also was helpful in providing hand carts to make my move easier and quicker as well. ¡Gracias!

Adam B.  |  First Impressions 
Clasificación:
5.0

The staff was very polite and genuinely concerned to please. Felt like I knew them forever! Great team!!

John D.  |  First Impressions 
Clasificación:
5.0

Great experience, no issues, very clean facility. Gracias.

Anil K.  |  First Impressions 
Clasificación:
4.0

friendly

Angela G.  |  First Impressions 
Clasificación:
2.0

We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive

duane D.  |  First Impressions 
Clasificación:
5.0

I was the first customer and I was treated like it! I really appreciate all of your help.

Peter N.  |  First Impressions 
Clasificación:
5.0

Justin and his staff are EXCELLENT. I will highly recommend U-Haul to everyone!

Randy R.  |  Overall Experience 
Clasificación:
5.0

Justin was very nice and took care of my one issue very quickly and friendly! ¡Gracias de nuevo!

Reed H.  |  Overall Experience 
Clasificación:
5.0

Staff went out of their way to help and accommodate us

Jeffrey H.  |  Overall Experience 
Clasificación:
5.0

I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Abby N.  |  Overall Experience 
Clasificación:
4.0

I thought they were very helpful; slight miscommunication on when/how to pick up ubox, but the issue was easily resolved.

Tyler D.  |  Overall Experience 
Clasificación:
5.0

Staff friendly but when I went to get gas at a Casey’s about two blocks away had issue was being watched by two guys in a car who saw the big orange ubox which draws attention safety issue for female.

Jayne A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

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  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

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