Customer Reviews for U-Haul Moving & Storage of Waukee

3,228 reviews

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mickey H. 
Rating:
1.0

Don't charge a shit ton extra for gas when you already put in the required amount.

Patrick R. 
Rating:
5.0

Quick, pleasant and convenient

Michael K. 
Rating:
5.0

Very quick process for returning. Excellent customer service

Ted S. 
Rating:
4.0

I had to clear snow off the truck. Given that it had snowed the previous day, I would have thought that making sure the trucks were cleared off would be a priority. I will be hesitant to rent from them again in the winter.

Christopher M. 
Rating:
5.0

It should always be clean.

eric S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Matt O. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
2.0

First of all, This was Waukee was not where my ubox was stored nor was it stored where I requested. Uhaul would not resolve issue and I had to pay an additional 100.00 to have ubox delivered which if it would have went to Eastside Des Moines I would have emptied on my own but it went to Ames incorrectly. I had damaged furniture as well. I have used uhaul and ubox on other occassions and have been very satisfied. I WILL NOT use Uhaul EVER again. And I will tell others of my very disruptive and costly experience. Just to add I DO NOT appreciate receiving bills for a storage I did not have and unti I received and threatened egal action, did it suddenly get resolved. Thank you to Trinity at Waukee for resolving my issue and others, I was informed. Very dissatisfied customer

Dawn J. 
Rating:
4.0

Person working was very nice and helpful

William L. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Jordan F. 
Rating:
3.0

I felt my stuff was secure, but it was near impossible to contact them by phone. The call was always answered by a corporate answering office and they did not have specific answers for me. Free month was hard to use once it was earned, and was denied for a long while.

ROBIN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven b.  |  First Impressions 
Rating:
5.0

I deeply appreciate the kindness and professionalism of the staff. This is the fourth time I have rented here, and each time it has been a wonderful experience. Simple, helpful and made my move easier. Thank you.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Cassandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rick p.  |  Overall Experience 
Rating:
3.0

Faster check in and check out. If I am dropping off a trailer. It should not take 30 minutes to be helped. Hire more help if you need it!

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

Zach B. 
Rating:
5.0

very knowledge, helpful and friendly staff

DONNELLE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

The guy at the front counter was completely unaware of the long line behind the woman he was assisting. If he wouldn't have been trying to flirt with her, perhaps he would have noticed.

Dave E. 
Rating:
5.0

Get the computer to work correctly. My bank card was charged twice so the hold on the money in my account will only be lifted when final charge is done. Thank you!

lorain D. 
Rating:
4.0

Excellent help from staff, going above and beyond, to get the trailer lights working when it was a problem with my car. Would have been nice if the equipment had been cleared of snow and cleaned before my reservation time.

Nicholas M. 
Rating:
5.0

Good customer service. Experience was problem free and easy. Communication was excellent.

Christian E. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

I originally booked this uhaul for Ames and they called the day before and said they don't have any 15ft trucks available so they sent me to Ankeny to pick up. When I dropped the truck off here the next day I was charged additional miles because they didn't adjust my allowed mileage since I had to pick up the truck in Ankeny and go to Ames then to waukee. I called the gentlemen was very helpful and adjusted the additional miles and took off the charge. Very happy!

Donell C. 
Rating:
3.0

The store was unfortunately unstaffed this morning when I dropped my car off. At least 2-3 customers walked out before being helped. I was ok with waiting but had to wait 15 minutes to tell the associate I was dropping my car off for an appointment. When I picked my car up the associate was very nice and friendly. My only complaint is that it would have been nice to get a call/text/email letting me know they had to cut my bumper in order for the hitch to fit. While it's minor I still would appreciate the heads up.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

victoria e.  |  Overall Experience 
Rating:
5.0

Trinity was very helpful

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Denice R. 
Rating:
2.0

I would not recommend as I was charged on 1/5 for the full months rent when I moved out in 1/6 expecting to receive a refund and was told no! That is poor business practice

Tammy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

All was great

john H. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
2.0

Trailer had 75psi of pressure in the tires. One tire was so bad the belt was broken and the tire was out of round causing severe vibration. Roadside, customer service, scheduling was no help.

aaron T. 
Rating:
3.0

Would be great if they prorated instead of paying for a whole month

SCOTT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Very satisfied.

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Shannon F. 
Rating:
5.0

Truck floor was super sticky and dirty. Truck was also damaged on exterior bad. 1100 Hickman crew is amazing tho.

Nicolas H. 
Rating:
5.0

Customer did not leave a comment.

Randi C. 
Rating:
5.0

Customer did not leave a comment.

Zemiya W. 
Rating:
5.0

Easy to reserve, and the guys helped hook up the trailer and disconnect when I returned it...much appreciated. Professional and genuine caring service. I will use them again!

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

I reserved a 15' truck for two days online. Picking up at 9 am on Saturday December 16th and returning 9am Monday December 18th. I selected to drop the truck off at a different location than where I picked it up due to the route of my move. The day before I picked it up, a U-Haul representative called me and tried to talk me into dropping it off at the same location where I picked it up. This would've added about 50 miles to my trip, making it completely inconvenient for me. I spent several minutes convincing that person I wanted to keep my reservation the way it was, as driving it to the first location was going to cost me more money. I picked up the truck on Saturday and loaded it the rest of the day. On Sunday morning I was driving to my new home in the truck when I got a call from someone at U-Haul wondering where the truck was at. I explained that I rented the truck for two days but she said it was only one day. First of all, I don't know why someone would call me and try to change my reservation when they don't know anything about what I'm moving or where I'm moving to or how far I have to go. Like I said earlier, I reserved that truck for two days. I'm thinking the person that called the day before altered my reservation and made it for one day. In fact , when I picked the truck up, the customer in front of me was complaining about the truck she rented being more expensive than she was told and she cancelled her reservation. I feel like U-Haul is quoting people one price and then pulling the old bait and switch to charge more money. U-Haul made an already stressful situation into a confusing cluster that I had to shell out more money for than I was quoted.

Tracy M. 
Rating:
5.0

Good service

Zack D. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Your employee Trininty provided accelerant and professional service!

carmela r.  |  Overall Experience 
Rating:
5.0

Fix your computer so it doesn't take half hour to get cargo van I think it crashed two times then the guy called for help and got it done. Maybe the help needs training. We have used this place many times. Will use it again. Thanks.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Riley L. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

Equipment is well maintained, and the staff is prompt and courteous.

Bob M. 
Rating:
5.0

Everything was great!!!!!

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
4.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Great experience. Only problem was I reserved a dolly to help move furniture and they did not have any to use. I would have liked to have known this prior to picking the truck up so I could have made other arrangements. They did call to see if another location had one, which they did, but it would put me 12 miles out of my way to pick up. Otherwise the experience was excellent and I will use this resource in the future.

Carolyn H. 
Rating:
5.0

Cleanest storage, well maintained, and very secure! I have recommended to several people! Keep up the good work!!

GEORGE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hang V. 
Rating:
5.0

Awesome staff! Professional and clean!

Afton M. 
Rating:
5.0

I have rented a few times from this location - tow trailer specifically - and have found the staff all to be very helpful & friendly. The facility is clean & well maintained & each trailer I have rented as been in good condition without any problems experienced. If I need to rent another trailer, van or truck in the future, this is my preferred location.

Marshall F. 
Rating:
5.0

Trinity (gen manager) and staff were exceptional. My daughter broke down driving cross country and we found a truck and car trailer at this location last minute. When she arrived she was taken care of until she was back on the road. Cannot say enough good things about the staff and the care, compassion and efficiency helping us out. HIGHLY RECOMMEND!!

Randle L. 
Rating:
5.0

Customer did not leave a comment.

LEAH P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Ned S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Lynn O. 
Rating:
4.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
5.0

I got over charged for my u-haul rental

Andrew U. 
Rating:
4.0

Location needs more staffing to care for customers.

Frank C. 
Rating:
5.0

Another great experience at the Waukee Uhaul! Very impressed with the pick-up and drop-off service…smooth as silk! Thank you!

MICHAEL R. 
Rating:
5.0

Very clean, well organized facility. Staff was helpful and friendly.

Tracy H.  |  Overall Experience 
Rating:
5.0

Thank you for making a stressful time as stress free as possible with your services and help!

Jennifer S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly, and understanding of website challenges

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful

TIMOTHY P. 
Rating:
5.0

Easy pick up, easy drop off, helpful staff!

Vyla E. 
Rating:
5.0

Customer did not leave a comment.

Kathryn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshall F. 
Rating:
5.0

Hard working bunch of guys. Great customer service, even though it seems like they are a little understaffed.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Harl B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Ron F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Charlotte R. 
Rating:
5.0

Very helpful gentlemen who answered questions & assisted with a couple of minor issues

Lisa E. 
Rating:
5.0

There always seems to be a line, but the guys are great.

David L. 
Rating:
5.0

Customer did not leave a comment.

Janga R. 
Rating:
5.0

Excellent customer service! Very friendly and helpful

MATT M. 
Rating:
5.0

Customer did not leave a comment.

Marshall F. 
Rating:
4.0

I had 4 u-boxes to deliver on moving day. The scheduler refused to commit to a time until my u-boxes were in the warehouse. Then she refused to commit to my requested time until 1day prior to move day. This was stressful because I had hired movers to show up and I didn't know if the boxes would be there. It worked out ok in the end but this part of the experience was terrible.

Red Eleven G. 
Rating:
5.0

The gentleman who did the check in for the truck was very accommodating.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Using the app to pick up and return the vehicle was a waste of time. Too many steps and verifications.

Bob R. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

Jacob O.  |  Overall Experience 
Rating:
5.0

Great staff, great location, very helpful. I received a truck with a few minor issues, but it ran well and did the job. Thanks!

Vanessa B. 
Rating:
4.0

All went very well with the moving truck. It performed exactly as we needed. However, our reservation was at 9, and only 3 customers were at the location at that time. Workers did not arrive until 9:20 or so. No big complaints, as they apologized for being late, but took care of all of us as efficiently as possible. Just saying that addendum because otherwise they would have 5 stars.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
4.0

Customer did not leave a comment.

ANNE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNEST P. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

Samedin S. 
Rating:
4.0

Customer did not leave a comment.

Joseph H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Online Move In 
Rating:
1.0

When I came to access my unit it would not allow me access as one of your employees had me moved out, apparently it was an error, but your staff took care of it quickly and professionally!

carmela r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaele S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Devan K.  |  Overall Experience 
Rating:
5.0

Great staff. Facility was clean.

Adam P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carmela r.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and very nice!

CHRISTINA J.  |  Overall Experience 
Rating:
5.0

I will definitely be back again if I need storage in the future.

Judy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Miranda W.  |  Overall Experience 
Rating:
5.0

We used our unit for 2+ years. Only negative was the overhead doors in the loading dock area. Seemed like there was always at least one inoperable. Finding a different place to store the trailers would be nice to make it easier to back up into the loading dock area. But I understand space is limited and that isn't a deal breaker by any means. Staff was always excellent, helpful, and friendly. Place was always clean and seemed well-maintained. Always able to get a cart every time. No significant complaints at all.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
1.0

I hired movers for my move. The truck could not fit in the garage. I was given key cards but the people at the office were not capable of completing the reservation. I waited over an hour waiting for them to get my key card to work. I’m extremely frustrated and disappointed with the service and staff. Train your people so they know how to do their job!!!! This was the worst move and experience. I will not recommend anyone here.

NEEMA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRYL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyson W.  |  Overall Experience 
Rating:
3.0

Cancelled with pays 7/9 and they sent me an email with late charges to pay for august

Mark B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  Online Move In 
Rating:
5.0

Manager, Trinity, is ethical and personal. Truly an asset to the company.

Gina B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REBECCA P.  |  First Impressions 
Rating:
5.0

If the great price wasn’t enough, all the extras make this an option I can’t pass up.

Dirk S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA P.  |  First Impressions 
Rating:
5.0

This facility is well managed and maintained!!!

Suzette J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deserae T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  Online Move In 
Rating:
5.0

thank you!

David M.  |  First Impressions 
Rating:
5.0

Great experience with our storage space. Obtaining and using the space was much easier than anticipated. Ease of access was outstanding. Entire facility was always clean - even the restroom. The items we stored could not have had a more secure place anywhere else and the climate controlled environment kept them pristine.

Quentin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna marie j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kim g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRAVIS H.  |  Overall Experience 
Rating:
3.0

Had some issues but they were corrected immediately. I would use again

Joey Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Great facility and friendly staff.

Francisco G.  |  Overall Experience 
Rating:
4.0

Great help. I can’t remember the name of the gentleman that helped me rent the storage unit but he was great. Efficient, helpful and friendly. Around 6:00 on Wednesday night. He was a breath of fresh air.

Troy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan L.  |  Overall Experience 
Rating:
1.0

I was assigned 3 different units that were in use and locked. Had to walk back and forth to office and then found an empty unit by myself and waited in office for verification. Time consumed from phone calls, looking for an empty and inspect was 3+ hours!!!!!

JOHN T.  |  First Impressions 
Rating:
5.0

Rent trucks often and storage space over the winter. Place is very clean and very well maintained. Very convenient making reservations, moving out and returning equipment all on your phone. Place is safe, secure and easy loading/unloading for storage spaces.

John P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zemiya W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shari D.  |  First Impressions 
Rating:
3.0

I didn’t realize that not every storage unit couldn’t be accessed by an elevator, which really stinks

Alyssa A.  |  Online Move In 
Rating:
3.0

Fist time we signed up was somehow purged a week later - no information in the system except that we had our receipts and security codes. Don’t know if it wasn’t done properly the first time, but I had to go in a second time and redo my application. Luckily the unit we wanted was still available. Not sure how there was no record to show I had ever been there….

Dan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIck S.  |  Overall Experience 
Rating:
5.0

Cameron and her staff are great. Super helpful and very friendly. Very clean location and easy access to storage units.

Darin R.  |  Overall Experience 
Rating:
5.0

I’m pleased with how respectful the staff was to me.

Ryan L.  |  First Impressions 
Rating:
5.0

Coming in from One of the worst days of my new year, ive never had such a positive moving experience and I accredit that to the amazing staff and management at the Hickman Waukee location... thank you for all your help! Sincerely Shawn

Shawn B.  |  First Impressions 
Rating:
5.0

Staff was very helpful during check in. Plenty of carts and equipment to use. Very clean and bright.

Richard F.  |  Overall Experience 
Rating:
5.0

We needed short-term storage for a state-to-state move, and can say this is the best storage experience we have ever had. Love the heated drive-in bay for loading and unloading in cold and snowy weather. The facility is pristine, and even includes a clean, readily accessible restroom. Also, with all the cameras and several layers of security, we felt that our possessions were absolutely safe and secure. If you need to store your stuff, this is the place!

graig g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAQUISHA W.  |  Overall Experience 
Rating:
2.0

They lie about their prices online, then when you get to facility they change the price and say we only have climate . yet i requested heated. My email confirmation even says heated . Then says she has no control over what the internet pricing is and charges me an extra 10 a month. avoid doing business with them unless you like being screwed over . Dishonest internet pricing!

Bonnie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denine T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aboubakary A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

N/a

clydene b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd E.  |  First Impressions 
Rating:
5.0

Trinity was great getting us checked in and our unit was clean and ready to go. The only issue was the U-Haul computer system being very slow on the check-in process; so that could probably be improved.

graig g.  |  First Impressions 
Rating:
5.0

Friendly and courteous.

clydene b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula J.  |  Overall Experience 
Rating:
5.0

Always great service, help and advice.

Jay D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  Overall Experience 
Rating:
5.0

Facility is so clean we can’t imagine using any other storage facility.

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn N.  |  First Impressions 
Rating:
5.0

The man at the front helped my daughter and I move a sectional from the truck to the unit.

teri M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis C.  |  Overall Experience 
Rating:
5.0

Employees went about and be beyond to accommodate me

ANTHONY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew G.  |  First Impressions 
Rating:
1.0

The employees were very accommodating and helpful and I seem friendly and caring. And I feel the same about the employees that I have done business with on 63rd St. in Des Moines.

JOHN B.  |  First Impressions 
Rating:
1.0

Customer service was terrible. When I went to end my contract I stood at the counter for a long time before even being acknowledged- and yes, he saw me. Then the guy told me I had to go and retrieve the padlock from the unit and bring it to him. I walked all the way down to the door only to discover my code didn’t work. Walked all the way back to the counter and asked if he had already disabled my code and he said yes, it’s not going to work anymore. Then WHY did he waste my time and send me down there knowing I wouldn’t be able to access the building to get the padlock? Very frustrating. Also, every time I went there and had to use my code I would enter it on the first keypad which gave me clearance. I would then use my code at the next keypad and it told me I was not given access and had to repeat the process, going back to the first keypad. Every. Single. Time! This was a pain when I had a cart full of stuff I had to roll back and forth each time.

kelly j.  |  Overall Experience 
Rating:
5.0

We were pleased with U-Haul. It was clean, easy to enter. Good location.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience