Customer Reviews for U-Haul Moving & Storage of Waukee

1446 comentarios

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

Nothing if I need to rent in the future I will from these guys. They are top notch.

Doug W. 
Clasificación:
4.0

I believe I should be reimbursed since the truck only had a quarter tank of gas and I was being required to return it with 3/4 of a tank.

Christopher C. 
Clasificación:
5.0

This was a wonderful experience for us. Justin took very good care of us. ¡Gracias!

Steven S.  |  Overall Experience 
Clasificación:
4.0

Tried to call to extend my rental six times with a wait time of over an hour every single time also trailer leaked and got our boxes all wet

Kerry A. 
Clasificación:
3.0

Waited over 30 minutes to get my rental which was unacceptable. When I got back and turned in my rental it went much better.

Bryan S. 
Clasificación:
5.0

Apologized for the poor customer service received when receiving the vehicle and the explained how should be accommodated. Was very professional and friendly.

Christina P. 
Clasificación:
5.0

Everything was quick and easy.

BRUCE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodi d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM K.  |  First Impressions 
Clasificación:
5.0

Ability to add more photo's of vehicles for check ins

Wendi J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Unbelievable facility. Loading the truck was so frustrating but unloading at the facility was a complete breeze. ¡Gracias!

DANIEL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

Very nice and professional

Ramona V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEON F. 
Clasificación:
1.0

I was charged for a miles I didn't drive and when trying to return my vehicle no one came out I even called ahead and they just left and every time I've called no one answered it just sent me to customer service

Jaleel F. 
Clasificación:
5.0

Please don't waste money on anything else except buying rope and that is the best to keep Tarp in control Otherwise all fancy cords , bungees , tarp ties etc etc will loosen with a little bump or jump and tarp gets loose flying in the air. I ended up stoping midway realizing trap is not well secured and buying a rope from local store saved my day.

Muhammad I. 
Clasificación:
5.0

Add more mileage to the services when making stops in different city to pack and unload.

Shresea H. 
Clasificación:
5.0

Very fast, friendly service!

Jeffrey B. 
Clasificación:
2.0

Arrived at opening, one employee to wait on 10 people in line. Picked up trailer that was covered in mud from previous renter.

Ernie D. 
Clasificación:
5.0

I had to put gas in the tank, it was about empty. i did fill it up before i dropped it off though.

Dorothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

Nothing.. I had a wonderful experience overall... The location owner/manager was extremely courteous and helpful.

Siddhant T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

Only positive impressions. What else can one say?

Paul B.  |  First Impressions 
Clasificación:
5.0

The manager/ owner was beyond helpful.Left my drivers license inside,but he tracked me down to make sure I was in good shape.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

Your service is fine.

Ferdinand V. 
Clasificación:
5.0

The younger guy with the beard wasn't very kind but Phil was amazing and helpful.

TIMOTHY B. 
Clasificación:
5.0

Have always found the people at this location to be professional and a pleasure to do business with.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis H.  |  Online Move In 
Clasificación:
5.0

Very impressive crew. Hard working and courteous.

Alissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell C. 
Clasificación:
5.0

Custom service is top notch, I can't complain, I've do all my rentals here, because if there is a problem they resolve it. And that's what I like.

FERDINAND V. 
Clasificación:
5.0

Great service from both gentlemen working this afternoon (3/20)

jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peninah Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chet P. 
Clasificación:
5.0

Nothing - the staff here are very helpful

Franklin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
5.0

Not a thing. Your employees treated me as professionals. I reserved a 15 foot truck and the day my wife took me to pick it up, her judgement was better then mine. We needed a 20 footer, and yes she was right again. All our belongings fit just right for one trip. The lady at the Uhaul location made last minute changes for our successful move. Thank you very much for going out of your way to satisfy a customer.

Duane J. 
Clasificación:
5.0

The customer service that I received at this U-Haul location on this day was great. Gracias

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
1.0

Roof leaked with buckets in storage units catching water. Doors were not locked and did not require access key to enter. Bay doors would not open when cold outside. Multiple times there was a man sleeping in his van in the bay area.

Brian H.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience! Will happily rent here again.

Denise V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha & Antonio F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
3.0

Could never reach anyone by phone but the contact center, which they could never do anything. Location - Spent 45 min in the office waiting for the chance to get to the box. Had already arranged for the box to be down 2 days prior. The guy at the desk could not find the box. Then, once we did get it, he did not know how to open a screwed in bracket that had been placed on it. I waited another 15 min for him to locate a screwdriver. In the meantime, I found one in my car and got the box opened before he even got back. It just seemed very disorganized and I wasted over an hour before getting into it which impacted the people I brought and the trailer I had borrowed.

Tammy P. 
Clasificación:
5.0

Staff friendly and helpful. Surprised facility was "sqeeke clean. Good value.

lloyd h.  |  First Impressions 
Clasificación:
2.0

The bay doors don't work. I have been there twice and and had to back up and go to another door before it would open. The front desk manager did a great job and I had no issues with him. There is someone sleeping in the indoor bay. The first night I went there, there was a van parked in there and a guy was sleeping. The second time he had the same van but was not in the front seat. I would not let my wife go there on her own due to this guy hanging out and sleeping. I also drove into the bay and the door to the storage facility opened without me using my card. There were buckets all over the second floor catching water and several empty units had the doors open with buckets catching water. I am not confident my unit won't start leaking and running my things.

Brian H.  |  First Impressions 
Clasificación:
5.0

This location made everything VERY easy. I sat in the truck while they took care of the paperwork (on their phone). All I had to do was approve everything and leave. GREAT place.

Matthew H. 
Clasificación:
5.0

Great facility. Helpful staff. Have rented here multiple times and will be back for more!

Thomas H. 
Clasificación:
5.0

The truck broke down. We had to have it towed.

Karen C. 
Clasificación:
2.0

I requested mobile pickup but had to go inside to swipe my card. Additionally, at checkout, the person checking me out tried to charge me $15 for gas even though I put gas in it before returning. I think he though because I was older, I would be timid or wouldn't understand how it worked. Finally, they were completely understaffed for the number of people picking up at that time.

John H. 
Clasificación:
1.0

The gas gauge was incorrect and I got charged $50+ In gas for traveling around 20 miles.

Zachary K. 
Clasificación:
4.0

Long wait.. another employee at check in would go a long way. Very friendly and great customer service though!

Stephanie C. 
Clasificación:
5.0

The staff was amazing! They even helped clean snow off my vehicle when we returned.

Amber E. 
Clasificación:
5.0

Super easy and quick

Shelley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander C. 
Clasificación:
2.0

1. Your online check-out did not work. My phone is in your parking lot, but your app thinks I am in a different location 2. The kid that checked me in was rude, and would not give me his name. He said I did not need to know it because he normally works on the east side of town 3. I noticed at my destination that the truck bed was half full of snow (picture attached). It has not snowed here for a week 4. Your online check out did not work. I waited around for a while, but nobody came to the place where you check it in (3:30pm) 5. The link to a survey that you emailed me (uhaul.com/review) creates the message “The page you are trying to access does not exist.” My feedback is that your people are intentionally trying to make renting an unpleasant experience.

Kelly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim T. 
Clasificación:
5.0

Justin Clifton was wonderful to work with. I will definitely recommend this service to others.

Steven S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nolan B.  |  Overall Experience 
Clasificación:
5.0

My wife and I had a great experience with the Waukee u-haul Truck rental and Storage center. Phil was excellent and was very helpful and friendly. We rented a truck, which was a 26' footer to help us move from our old home to our new home, and the truck and storage rental was perfect for us making this transition. Would highly recommend it to family, friends, and anyone in need of truck rental and storage. Nolan & Kellie

Nolan B. 
Clasificación:
5.0

Very helpful staff

Doneo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B.  |  First Impressions 
Clasificación:
5.0

The process was very easy and fast. Phil was very helpful and had a good sense of humor.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric V. 
Clasificación:
5.0

Great service simple, easy, and fast!

Timothy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald P. 
Clasificación:
5.0

Nothing, The representative was very helpful and pleasant. I recommend this location highly.

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trisha W. 
Clasificación:
5.0

Week rates should apply for weekends :)

Mersudin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renata Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry H. 
Clasificación:
5.0

Same as above comments!

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kambria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naing A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley J. 
Clasificación:
5.0

The staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.

Pam W.  |  First Impressions 
Clasificación:
5.0

The sales rep was very helpful and courteous. This is the second time I've used this location and both times I have been very pleased.

Kelly M. 
Clasificación:
3.0

I would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.

Margaret B.  |  Online Move In 
Clasificación:
5.0

This location is excellent and the staff are very helpful and nice

Julie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL M. 
Clasificación:
5.0

A beautiful climate-controlled facility to house your excesses.

Brad H.  |  First Impressions 
Clasificación:
5.0

Best customer service! So knowledgeable and helpful!

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

It was a awesome experience. Very customer friendly. Thanks for the great service.

Kirk H. 
Clasificación:
5.0

Nice job!

Marshal Blayne D.  |  First Impressions 
Clasificación:
5.0

Clean facility with friendly staff. Glad to have an indoor dock to unload. Lots of carts was a huge help. Key card was a bit confusing, but easily figured out after a couple missteps. Easy drop off of the truck and no issues.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Igor T. 
Clasificación:
5.0

Friendly professional staff , clean well lite building.

Jonathan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kemal D.  |  Overall Experience 
Clasificación:
5.0

Get the elevator up and running.

AARON B.  |  Overall Experience 
Clasificación:
5.0

The storage unit I got was really far from the door even though there were clearly closer units available. Would have been nice to be closer if possible.

Rachel H.  |  Overall Experience 
Clasificación:
5.0

For future use, or to recommend to older friends, is there a way to have an elevator for the units in the west side?

Veronica S.  |  Overall Experience 
Clasificación:
5.0

The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

Ferdinand V.  |  First Impressions 
Clasificación:
5.0

I really love this place, I hope to do business with this location in the future. Just friendly service.

larry j.  |  Overall Experience 
Clasificación:
5.0

Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

Robert J.  |  First Impressions 
Clasificación:
5.0

Justin was very helpful to me and went above and beyond to meet my needs,

amy k.  |  Overall Experience 
Clasificación:
5.0

#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

richard q.  |  First Impressions 
Clasificación:
4.0

Received excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles

John F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Liz D.  |  First Impressions 
Clasificación:
5.0

The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Kristina W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Emma S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyle M.  |  Overall Experience 
Clasificación:
2.0

We reserved a 15 x 10 Unit on the first floor knowing that we had a lot of heavy items. We arrived at the appropriate time to move into a rental unit and we were told they did not have any 15 x 10 units available at all they only had 10 x 10 units and they had none available on the first floor. They had a 10 x 10 available on the second floor we would have to bring all of our items up a set of stairs And then down a long hallway. When I asked about why we made the reservation she said that it was policy that they just give the units to people as they arrive so it was first come first serve. When I inquired why do I make a reservation at all then she did not know why this was the policy. Very unhappy did not choose to rent a unit there after all. On the plus side the truck rental was seamless and awesome.

Melissa O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard y.  |  First Impressions 
Clasificación:
4.0

No elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.

Bryant R.  |  First Impressions 
Clasificación:
3.0

I would really have preferred to store my items with your firm but the lack of an elevator to get goods to the 2nd floor was a show stopper.

Rod H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyle M.  |  First Impressions 
Clasificación:
5.0

They were crazy busy computers down. But very accommodating. Great job to all that we're working

doug b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy L.  |  First Impressions 
Clasificación:
3.0

We did find mouse poop in some of our boxes, but we had our stuff in there for 9 months. It would be nice to have a light inside of the larger units. Hard to see inside w/o a flashlight.

Patti M.  |  Overall Experience 
Clasificación:
2.0

If I had known the only way to access the second floor is by a single stair case, I would have chose a different facility. I have to move my stuff from the car to a cart, wheel it inside, carry everything up the stairs and load it into a second cart, and then push it to the far end of the second floor, where there is another staircase that can't be used? An elevator, or at least a long series of ramps is really a must for this place!

Jeffrey S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joslyn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

don b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LILIA A.  |  Overall Experience 
Clasificación:
5.0

Amazing facility! It's under construction so there were a few issues but the staff was sort helpful and even stayed a few extra minutes to let us finish up. Would def recommend this location to anyone who needs storage

Michael D.  |  First Impressions 
Clasificación:
1.0

I am a senior citizen, had to rent in 2nd floor. I was told 1st floor was not ready to rent. Said it was a issue with climate control. If second was ready, why not first. It was VERY difficult for me

Debra M.  |  Overall Experience 
Clasificación:
5.0

Justin was helpful, and did a great job finding me a good location for a unit. He also was helpful in providing hand carts to make my move easier and quicker as well. ¡Gracias!

Adam B.  |  First Impressions 
Clasificación:
5.0

The staff was very polite and genuinely concerned to please. Felt like I knew them forever! Great team!!

John D.  |  First Impressions 
Clasificación:
5.0

Great experience, no issues, very clean facility. Gracias.

Anil K.  |  First Impressions 
Clasificación:
4.0

friendly

Angela G.  |  First Impressions 
Clasificación:
2.0

We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive

duane D.  |  First Impressions 
Clasificación:
5.0

I was the first customer and I was treated like it! I really appreciate all of your help.

Peter N.  |  First Impressions 
Clasificación:
5.0

Justin and his staff are EXCELLENT. I will highly recommend U-Haul to everyone!

Randy R.  |  Overall Experience 
Clasificación:
5.0

Justin was very nice and took care of my one issue very quickly and friendly! ¡Gracias de nuevo!

Reed H.  |  Overall Experience 
Clasificación:
5.0

Staff went out of their way to help and accommodate us

Jeffrey H.  |  Overall Experience 
Clasificación:
5.0

I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Abby N.  |  Overall Experience 
Clasificación:
4.0

I thought they were very helpful; slight miscommunication on when/how to pick up ubox, but the issue was easily resolved.

Tyler D.  |  Overall Experience 
Clasificación:
5.0

Staff friendly but when I went to get gas at a Casey’s about two blocks away had issue was being watched by two guys in a car who saw the big orange ubox which draws attention safety issue for female.

Jayne A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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