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Awein D | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Waukee
Testimonials From Recent Customers
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It took the workers a while to respond when I returned the truck and had too call instead of waiting in the truck as detailed in the signs. Once I did call, they responded quickly and said the delay was because there was a truck ahead of me that was blocking the camera so they didn't know I was there.
JOSEPH GThanks to the guy at the Waukee location, rear window shattered due to the cold while there. Helped me with tape and plastic to secure it for trip home
MARK WPromptly greeted and assisted at this location, very friendly staff
Craig WHelpful. Didn't have the large storage container but not really any worker's fault. They called and got it switched so I could drop off the truck with them so super helpful on that front.
JAMES HOnly drove 15 miles and took 7 gallons of gas!!
ANDREW RThe young man that assisted us was very helpful and curtious
DARRYL SVery easy to pickup the truck. Friendly staff
George MOny issue as a newbie...the door sensitivity to "open" is not good on #3. Had to go inside and open manually. #1 was blocked with orange cones and #2 had a UHaul vehicle parked for hours. Made it difficult to choose the loading/unloading height that worked well. Didn't happen to be busy when we were there but having 50% of the unloading bays blocked isn't good. Could cause undue wait times which makes this less convenient. Other than that, things are clean, well-lit and staff was helpful. Overall, good experience and good facility, just make sure lanes are available.
MICHAEL L | First ImpressionsStaff was great to work with. No issues at all. Would use them again.
Randy OThe guys made sure that I had the trailer I needed at the time I requested. Check in was easy. Great service!
DANIEL WQuick and efficient
ERIC DReservation was for 7am and no one showed up to open the store until 7:15-7:20.
JOHN BVery clean, great help- thank you!
alan s | Overall ExperienceEasy to reserve on-line and friendly service on-site.
LYNN AThe customer rep was very helpful! The truck has a slime inside and I had to clean it out but it would not come undone. We had trouble with sliding around and had to lay garments of our own. I would rent again after I did a thorough inspection of the inside.
BURCHETTE GThe inside loading area was the first I'd seen and really helped with the unloading of my truck. The number of available carts for unloading was also a welcome site. I've been to other storage locations where there were limited carts and had to wait to use one or there were none in the building. Thank You for that.
rick j | First ImpressionsWe were very pleased with our experience with Uhaul.
TERRY FNot much
WILLIAM CMy experience was great! No problems. Everyone was friendly and helped everything go smoothly.
KURT WExcellent service
Gregg DGREAT customer service!!! Again, nothing needs to change, because everything was WONDERFUL!!!!
MICHELLE SBy any measure $1.17/mile is an exorbitantly high price point unless gas is included.
JOSEPH JEverything was just perfect
VIRGINIA RWe had another great experience with this location. Great staff. Clean facilities. Made setting up storage space easy and fast.
GEOFFREY EMaybe grease the ratchets on the car trailers since they sit outside During. rain sleet and snow so they're easier to move.
KEVIN SGood job
MAHMOOD AStaff were very helpful and friendly. The inside glass is very filmy. Check engine light was on.
RICHARD CVery smooth very quick drop off. I really appreciated the friendly, helpful service.
ISABEL OVery pleased with everything. The delivery ladies were friendly and helpful with any questions I had. The customer service ladies who confirm the drop off and pick up of the box were also very nice and helpful. I would definitely use Uhaul and Ubox again if needed.
Mindy MManager very helpful to making corrections to my account.
susan s | First ImpressionsVery easy return process.
JOHN MThe location was great, but I was not happy that our vehicle was not at the original location the reservation was placed.
ETHAN HHelpful, friendly and cooperative staff.
STEVEN FGood employees! Good job!
SHARON HI’d recommend washing at least the windshield before sending it out but not a big deal
CURTIS MMake sure the uhaul you rent out doesn't need a tune up. Mine died consistently on start up, when put in gear and made me wonder if I'd get my belongings moved.
WILLIAM NThe customer service rep was excellent. He went above and beyond to make sure that I had everything needed to properly haul the trailer as I came in originally thinking I was going to rent a box truck. However, based on the few items that I was going to be moving, the trailer made the most sense and the customer service rep outfitted me to be able to make it happen.
KEVIN HNothing found location I n and everything is good
TORY LEverything was great except when I moved out it was frustrating that I won't get credit back for the time that I paid for. I used less than half of the month but apparently that's just for the company to keep and pocket. It's probably in the fine print somewhere but seems like a shady business practice. Kind of left a sour taste in my mouth and ruined what was a great experience.
Troy E | Overall ExperienceProcess was a lot easier than expected and Wyatt was super friendly and helpful with that.
SHILO NRepresentative at the counter mentioned the gas gauge fluctuates but was sure the tank was full before starting the day. The truck also dripped oil.
STEVEN BTruck & trailer were well used. Didn't pull well, planned to average 50 mph - lucky to average 40. Had to inflate right rear tire on trailer 3 times. Had to extend rental time due to equipment and tire issues and cost more. Equipment utilized to tow a car body on frame.
RICKY Tthe person who helped me with checking in is very helpful and answered my questions with patience, I definitely recommend this place and use this place again for truck rental. please keep maintaining the great customer service, i'm sure this place will be busy with so many customers.
SHYAM GI originally requested pickup at the Douglas location. That was changed to the 63rd street location. I waited for 3 hours only to be told there was still no trailer and they could not reach the individual about when it would be returned. Then I was told that the Hickman location had several available. Why wasn't I sent to that location in the first place? Overall, I was delayed by 4 hours. The system says the car I was towing weighed 7500 pounds. It doesn't weigh more than 4000. The drop off location didn't show up on your system. I have had this problem with 2 other UHAUL rentals that I dropped in Waldron. Unsatisfactory for me. I will entertain options if or when I need to rent again.
GREGORY BExcellent product, rate, and customer service!
BURTON CTimely and quality of the vehicles.
MESHACK KThe check-in/check-out process was quick and easy. I would use U-Haul again for sure.
JAMES SI was treated very well.
KRUBO GCounter guys were Great
TIMOTHY PWaukee, IA U-Haul Center is the best! Peter McNeal is an awesome GM
JOSEPH MNo problems. Vehicle ready when we arrived to pick it up. The 9:00 a.m. opening time on Sunday was an issue. We had to be somewhere with the van by 10:00 a.. Sunday so really had to rush. Would have been much easier to have had UHaul open up before 9:00 a.m.
CAROLYN CGot in and out fast.Nice people.Reasonable pricing.
DAVID OEveryone at the Waukee location was very friendly and quite helpful.
MICHAEL ZExcellent fast service!
KENDALL AThe young man was great
ROBERT GThe lady that helped me was nice, she tried to accomodate my needs despite reservations.
SARAH KVery confusing with checking in as well as activating accounts/codes and disabling alarm system to get into the building. I also do not currently have a phone, so the online check in process was quite difficult for me to do. The amount of space each unit has should be elaborated a bit more with how big they actually are and about how much stuff on average would be able to fit in the unit, as I definitely would have gotten a bigger unit if I had realized how small this one was.
Khalid C | Online Move InClean and organized . Staff was very friendly and always helpful.
sean s | Overall ExperienceBetter instructions for after hours trailer drops online would be great. It was just fine, but I really didn't know where to park it and the returns line was full. But great store and great employees!
BRADLEY RNothing. All good
JOSEPH MThe representative was very quick, clear and good in both pick-up and drop off.
MICHAEL BGreat service!
ERNEST GFast service, nice employees, hard workers.
ALAN MThis facility is super clean
Melynda H | First ImpressionsVery friendly and helpful
Michael H | First ImpressionsGood service, attendant was quick to check trailer in for return
JOHN LThe attendant was nice and friendly. However, my brother ended up properly securing my vehicle to the trailer after having left the location. If it weren't for him my vehicle may have dislocated from the trailer early in our trip prior to leaving Iowa and less than 100 miles from our pickup location. Moreover, one of our trailer tires was flat although it had multiple tires that was concerning. Yes, the equipment was clean. However, more can be done for maintenance.
JEROME KPeter McNeal demonstrates excellent customer service skills and is quite personable. He is patient, polite, and knowledgeable. It is always a pleasure interacting with him as well as the other staff members. I have consistently recommended this location to colleagues.
James A | First ImpressionsI was blown away by the hospitality at this place.. Moving is stressful enough and it was soooo refreshing to receive fast friendly service. I can't say enough about my experience there. I will highly recommend to anyone and everyone!! My only complaint would be about the equipment I used. The truck I rented had failing/grinding breaks which was very concerning. I was in a time crunch and pushed through it. Thank you for great experience!!!
Kristi C | First ImpressionsOutstanding Service; Exceptional Facility
Wesley W | First ImpressionsOutstanding Service; Exceptional Facility.
Wesley W | First Impressions¡Gracias!
alan s | First ImpressionsHighly recommend U-Haul storage and rental trailers at Waukee!
DIANE S | Overall ExperienceIt’s empty now. Thanks to the staff for their help.
KAREN S | Overall ExperienceThe. Staff was amazing and super helpful thank you so much!
FRANK H | Overall ExperienceI've used UHaul service many times in the past and was unsure of trying this location for the first time. I can't speak highly enough of Peter and his staff. The second I walked in I felt seen and welcome. Although they were very busy they took time to make sure I was taken care of. I was very impressed. The facility was immaculate as well and I'll definitely recommend this site. Thank you!!!
Summer M | Overall ExperienceA great facility with excellent helpful and patient staff!
Diane K | Overall ExperiencePeter was extremely helpful. Thank you and yes I will recommend you to friends and family
colleen o | Overall ExperienceI am upset how the previous staff LIED to my mother about automatic withdrawls from her debit card to pay for her storage. Then slapped on a bunch of late fees. I understand that she fell behind due to financial hardships as did I. But we called numerous times to call to save her unit. I called the manager multiple times, left emails and voicemails but didn't get a response. We could rarely reach anyone in the store and was often transferred to the customer service line. Now my moms whole life and memories were sold for $20. And i am upset because all my military accomplishments and awards are gone. Peter was helpful tho. The best staff member we have had to deal with over the years, so i do appreciate that.
Debra H | Overall ExperienceVery friendly and very helpful staff!
JEANNE M | First ImpressionsTyler was very easy to work with.
Jeff S | First ImpressionsMy reserved unit on the ground floor was not available. Other individuals were blocking loading bays and keeping the elevator from moving freely, which was my concern in the first place of wanting a grand level unit. Zero compensation was offered for the significant inconvenience. Moving in from out of state turning our lives upside down was not made easier by this U-Haul storage facility. I do not recommend
JASON H | First ImpressionsWould like to know if we could get prorated on the month that we paid U-Haul for our storage unit that we're not going to be using?
ROBERT B | Overall ExperienceI am so pleased with the service that I got from Tavian, hopefully I spell his name correctly, at waukee yesterday, that young man went above and beyond to make sure that I got a hundred percent service from him. Please this man deserves a raise and bonus because I was at the point of breaking down yesterday and canceling my entire trip but he made sure that, that didn't happened. He gets an employee of the month reward from me! I am truly pleased. Thank you
Mayln T | Overall ExperiencePeter was very helpful and knowledgeable Thank you
colleen o | First ImpressionsSome of the garage doors didn’t work.
Theresa S | Online Move InStaff was very helpful. Storage was easy to use and clean.
Jeff H | Overall ExperienceI have had the best luck and experience with UHall storage and moving. I will be using them more in the future!
Jerry D | Overall ExperienceFacility and staff were top notch. Facility was always clean and well lit. Staff were courteous and helpful. Loved the experience.
Dan S | Overall ExperienceEveryone was very friendly, professional and helpful.
Anisa A | First ImpressionsPeter was exceptionally accommodating. I had to change the size of my unit over the phone and Peter did an excellent job. Everything extremely smooth and my family greatly appreciated it.
ann g | First Impressionsthank you
Kathryn S | First ImpressionsThe staff are amazing and fun to talk to. The customer service is awesome and I would use them in a heart beat if I needed services again!
ZELINA S | Overall ExperienceAppreciate the secure, clean easily accessible facility. Staff was helpful and notified me when my unit wasn't secured properly.
SUSAN B | Overall Experience¡Gracias!
WILLIAM O | First ImpressionsGreat, climate controlled storage. Elevator was smooth and quick. Moving carts were handy, place was clean and people great.
Frederick G | First ImpressionsEveryone was great !!
mike c | Overall ExperienceVery clean, very well maintained. Carts and other tools always available.
Hallie M | Overall ExperienceStaff was very helpful
Jerry I | Overall ExperienceThe team in Waukee went over and above to assist us in both our move in, and as a monthly storage customer. We had challenges with not bringing our key from out of state, so they were a helpful resource to us in figuring out how to get a local locksmith out, and then, on a different occasion, helping secure the unit when we failed to lock it up properly. Amazing team, and great storage facility. We highly recommend and would use again if our need arises!
Jennifer S | Overall ExperienceReally clean and convenient. The inside loading docks we great and made packing and unpacking our unit easy despite any bad weather. We travel for a living and this was the best storage unit we have rented.
Deborah M | Overall ExperienceEvery thing was fine.
Joyce a | First ImpressionsGreat Storage!
John L | First ImpressionsI would recommend this facility to anyone. Staff is so helpful and friendly. The hours are very convenient and bathrooms are always clean.
velia a | Overall ExperienceOnly problem was the assigned unit was already occupied and second unit was further away from the unloading point.
robert w | Overall ExperienceThe security and accessibility are stellar. The location is convenient. Staff is pleasant and helpful.
SUSAN B | First ImpressionsIf ever needed storage again in this area will definitely return to this location! Staff is awesome and professional! Very happy with this location! Will refer family and friends! Gracias
Afton M | Overall ExperienceWe used this space to store our belongings while we moved from Iowa City to Urbandale. I was very happy with the storage unit. I was however irritated when I missed a payment by ONE day due to my debit card getting stopped due to fraudulent activity and I got charged $15 for a late fee. U-Haul did eventually refund my $15 after I called them and explained to them I was leaving due to the charge but it still eft a bad taste in my mouth and I left anyway.
Scott C | Overall ExperienceI felt my stuff was secure, but it was near impossible to contact them by phone. The call was always answered by a corporate answering office and they did not have specific answers for me. Free month was hard to use once it was earned, and was denied for a long while.
ROBIN J | Overall Experiencevery knowledge, helpful and friendly staff
DONNELLE C | First ImpressionsI would not recommend as I was charged on 1/5 for the full months rent when I moved out in 1/6 expecting to receive a refund and was told no! That is poor business practice
Tammy R | Overall ExperienceWould be great if they prorated instead of paying for a whole month
SCOTT R | Overall ExperienceVery satisfied.
Mary S | Overall ExperienceYour employee Trininty provided accelerant and professional service!
carmela r | Overall ExperienceCleanest storage, well maintained, and very secure! I have recommended to several people! Keep up the good work!!
GEORGE R | Overall ExperienceVery clean, well organized facility. Staff was helpful and friendly.
Tracy H | Overall ExperienceThank you for making a stressful time as stress free as possible with your services and help!
Jennifer S | Online Move InWhen I came to access my unit it would not allow me access as one of your employees had me moved out, apparently it was an error, but your staff took care of it quickly and professionally!
carmela r | First ImpressionsGreat staff. Facility was clean.
Adam P | Online Move InStaff was extremely helpful and very nice!
CHRISTINA J | Overall ExperienceI will definitely be back again if I need storage in the future.
Judy S | Overall Experience