Customer Reviews for U-Haul Moving & Storage of Waterford

7,615 comentarios

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

La Kesha R. 
Rating:
5.0

Thanks to Zachary M. GM. Macaulaya and all of the Super Nice Friendly. Waterford UHAUL SUPER CTR. M59. Location. I was so happy with my rental and I was lucky enough to get a brand new truck pickup it was amazing

James B. 
Rating:
3.0

The packing supplies were not included with the truck - had to drive back to pick-up location to get them, causing delay in our move. Coordination seems not handled very well.

Mohsen B. 
Rating:
1.0

I have rented a few times from this Uhaul location and the service from the employees has been terrible each time. The wait times are long to check out, the employees are not interested in working or doing their job. They are not friendly and act like they do not want to be there working. In addition, I was charged $16 this time because your trailer has a 4 pin connector which does not match up with my vehicle harness. That seems like a scam to me as most trailer harness are the same round connector that I have. If there was another option in my area, I would use it next time for sure.

Jeff T. 
Rating:
5.0

Excellent services and on time pick up!

Peter C. 
Rating:
3.0

Rented a trailer. It had oil or grease on the metal floor so it was very slippery to a point where it made it very had to load items….Should have been cleaned and degreased and the previous user charged.

Kirk B. 
Rating:
4.0

This truck need service, It wouldn't start, after turn off, And Staff didn't let me know that I would have trouble after the KEY was removed, It took me 30 minutes after loading the truck , Playing With & turning the key & the steering wheel, I called UHAUL road service, , two episodes of this VERY disgusting,,, and I was on A Schedule,, FIX the Truck UHAUL❗️

JACQUELIN S. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Alfonso T. 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA T. 
Rating:
3.0

Customer service/check in desk was very disorganized. Waited for over 20 minutes to complete an online order due to there being an issue with a customer in front and only one person at the desks. Multiple employees walking around and then they continued to do other things while assisting the customers in line. Equipment pickup outside was great, gentleman was knowledgeable and helpful. Inside could definately use some help

Naomi B. 
Rating:
3.0

Customer did not leave a comment.

Dentist R. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

The new paved and covered outside storage area for RV's & Boats is wonderful. Easy access, remote control entry (loved this....no code) and 2 hours a day electric included to keep your batteries charged. The other nice thing about this storage is NO rodents to eat your wiring because it is paved. Thank you for a great storage experience.

RONALDJOSEPH W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
4.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
3.0

Each time I went in there I had at least a 20 minute wait. Yesterday I waited 30 mins to return the truck. You see workers milling around outside but inside there is one person and the lines are to the door. Also I think they could have done more to help me in the situation I was in cost me nearly $1000 to rent a truck to go to WI for the day. I thought of it as we were picking up the truck that they could have suggested a one way and then to get a pick up truck for the way home. They knew I was coming home empty. The wait is the biggest thing here, they should have dedicated lines for pick, returns and purchases.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen T. 
Rating:
3.0

Hard to find with the UHAUL sign not in front of the office. The person who checked us in could not correct the contract to reflect the drop off day and location. He was trying, but system issues did not allow him to correct the reservation. He provided a phone number, which I used but there was still a problem. This is not rating is not for the location, but the UHAUL transaction process.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Nithin C. 
Rating:
5.0

Online check in did not provide any less of a wait time - still forced to wait in line for a very long time while other customers were being serviced

Tyler F. 
Rating:
5.0

Very nice very helpful staff! Super grateful for their assistance with my move!

Melissa M.  |  First Impressions 
Rating:
5.0

Everything was fine thanks.

Samuel K. 
Rating:
3.0

The Key would not turn in the steering column. You had to aggressively turn the wheel while "Jiggling the Key". It was a pain. IN getting the truck, there was a knuckleheaded customer that tied up the one clerk backing up 6 other customers before a second clerk came. the 6 customers all were processed while the knucklehead was still tying up the clerk. The clerk should have told the jerk to step aside.

john C. 
Rating:
5.0

Very friendly crew and helpful

Bettina D. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

I rented a truck that was low on gas. I was credited with a gas credit and paid for $40 of gas in truck before return. I'm currently being charged $60 for gas.

Brandi C. 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harry D. 
Rating:
5.0

Customer did not leave a comment.

OTIS BURNETT E. 
Rating:
5.0

Raymond waner at Waterford on highland road was great. I live near the bad axe uhaul. they took a reservation for a 6x12 ramp trailer which was perfect for a golf cart.They didn't have any. So to get a golf cart in waterford, 400 miles of driving and two round trips from waterford to port austin because you don't do one way rentals on those trailers. "It would have been expensive." I was told when I returned it. No more expensive than 8 hours in the car and 20 gallons of gas. And if trailers aren't eligible for one way rents, why does it have a washington state license plate on it?

Robert B. 
Rating:
5.0

Customer did not leave a comment.

SHUJAUDDIN S. 
Rating:
5.0

Customer did not leave a comment.

estefana m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCIO C.  |  Overall Experience 
Rating:
5.0

Waterford, MI Store Manager, ANN SANCHEZ, is AWESOME! Always courteous, friendly, helpful, and understanding, she is a blessing to me and other customers. Hats off to this excellent leader and the Waterford U-Haul store for having her up front and personal with customers. A win-win for your facility!

carlotta q.  |  First Impressions 
Rating:
2.0

This was a frustrating experience. We got a call 1.5 hours before pick up and was told they didn't have the trailer we reserved and we would have to go to the Waterford location which is an hour away from us. With that change we were able to rent the furniture dolly that we needed so we had to purchase those elsewhere. And we had to return the trailer to the Waterford location, not a location closer which put us behind, which then cost us another day of rental fees. The staff was nice enough. Just disappointed in the company…

Nathanael D. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
5.0

Very well manage! When I brought uhual back just too keys and said they will email me not perfessional at all!

Shacourtney E. 
Rating:
3.0

I never received my Deposit back.

Keonte C. 
Rating:
5.0

The whole experience could not have been any better or any easier. My 1200 mile relocation was hassle free and stress free thanks to UHaul.

Nancy C. 
Rating:
4.0

Customer did not leave a comment.

SHANDA R. 
Rating:
5.0

Customer did not leave a comment.

KAREN NICOLE S. 
Rating:
2.0

Customer did not leave a comment.

Jennifer L. 
Rating:
1.0

I waited a hour long in the line to pickup my rental. Even though I already had pre-check in online. Than it took almost another 45-1hr to get checked in. The employee couldn't check in my rental with his computer, and just was really confused. I worked in rental before. So I suggested that he just remake a reservation and use the same rates since he was having so much problems. The employees need to be trained better, so your production is quick. Our fuel was also marked wrong at pickup, and the truck smelled like smoke. I also haven't received my $50 credit towards the rental, which was because my original reservation had requested a 15 foot, but it could not be acquired.

Sasha G. 
Rating:
3.0

Truck was dirty on the outside and badly needed new windshield wipers which I found out the hard way....

Kevin B. 
Rating:
5.0

No problems very nice facility had no problems staff was great everything was fine moving in moving out thank you

WILLIAM J. 
Rating:
3.0

fix your website that shows availability of equipment per location in relation to a customer's starting location. your website consistently offer inappropriate options and failed to offer the closest option until coaxed into doing so. also, allow an opt-out of all the peripheral stuff you want to flog (supplies), or make it quicker to opt out - don't require progressing across multiple screens just to say no (repeatedly) on each on

Neil M. 
Rating:
2.0

Service was slow. Agent seemed confused as to what was available and didn't seem to understand computer system

steven C. 
Rating:
5.0

Customer did not leave a comment.

geno J. 
Rating:
5.0

I was disconnecting the trailer and taking photos on the U-Haul app at 1800 hours when I was charged for an extra day, even though I had returned the trailer in time. I noticed that even though I disputed the charge on the app and was promised a review on that charge, along with a call by a customer service rep, I did not receive a call and was still charged for an extra day that I did not use. Not good!

Chris C. 
Rating:
3.0

I was told i would not be charged again and if they did they'd reimburse me. I see they took a full payment from my bank after i had returned and canceled my u-box. Still waiting for my creidt as i was paid one month in advance for my monthly rental. No staff at this location so plan to stand and wait for 20-30 minutes!

Angelina M. 
Rating:
5.0

Good price, Quick installation and got me in without an appointment

MIKE H. 
Rating:
5.0

Great service and friendly help. Caleb connected the trailer for me and was very friendly, spending time with me making sure I didn't leave with any unanswered questions. Great service!

Keith D. 
Rating:
5.0

Excellent work, keep up the great job!!

Mahavir O. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
1.0

The employees were 20 minutes late getting us our keys and then they did not properly check the vehicle back in so then I got a call 2 days later and they tried to charge me late fees stating they never received the vehicle back when it had been sitting in their parking lot the whole time

Cody T. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

There was a bit of shuffling where we were to pick up the trailer on this busy Memorial Day weekend, and the location was changed 3 times. But we were offered a $50 credit for the inconvenience, and it all worked out, so we are happy with the experience.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Rod M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Zach was very nice!!

Gail V. 
Rating:
5.0

Staff was great. Really helpful.

ASHLEY M. 
Rating:
2.0

There was broken glass on the ramp of the uhaul the back was dirty and had not been swept out blankets were open and not unfolded and some left legs to a couch or chair in the back

Jason T. 
Rating:
4.0

Customer did not leave a comment.

RICKY LEE M. 
Rating:
5.0

The truck seems like it needs some maintenance done. The transmission was not driving good.

Covina J. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

The best thing a customer can do is reserve services online. It makes the in-store visit so much shorter and faster.

Tamara T. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
1.0

Made a reservation on May 4 for a 26 ft and a auto transport online supposed to have someone call me on May 20th a day before picking the equipment and never did had to go to the dealer and find out on what location was I supposed to pick up the equipment they checked everything just to find out they didn't have a 26ft truck only a 20ft was available and no auto transport, end up getting the truck in that location and drove it all the way to Waterfort Uhaul dealer for the auto transport that was over 100 miles wasted on my miles limit, at the end of the day i ended up renting a 6x12 enclosed trailer because the 20ft was to small just to load a washer and drier and a stove on it spend a lot of money and time just because they didnt have nothing ready with a little bit over of two weeks in advance now they tell me well a 26 ft is to difficult to get because people always rent them!! I think that if UHAUL dont have them let people know there NOT AVAILABLE its that simple don wait to the last minute to let people know and force them to rent more equipment than needed its too much stress knowing that you don't have the equipment ready with time in advance when you need to move out and drive 1600+ Miles

Luis E. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
2.0

Employee was helpful but returning the equipment was difficult.

Carter O. 
Rating:
5.0

the brakes vibrated some and the check engine light was on but they said to ignore it. the truck rode well

Stuart B. 
Rating:
5.0

The employees were great. Very helpful and even stayed a few minutes after closing to help swap equipment. I reserved a trailer that was too small. Thank you, you really saved the day!

stephen T. 
Rating:
2.0

There is an individual that works there who has to be one of the rudest employees I have ran into in a very long time. I unfortunately had to deal with this individual at pickup and drop off. Due to him alone, I will not return to the location.

Renee K. 
Rating:
5.0

All was and is good

Portia F. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

The vehicle I had needed air in the tires, an oil change, and needed a new windshield as it was cracked all the way across with chips in it. This caused me to not drive it as far as I needed to because all of the issues that the vehicle had

Bryce N. 
Rating:
3.0

Pick up via mobile does not work especially with slow staff. Addition of CDW and speaking it into cost is not cool at all. You will not get me to return to uhaul again because you cheated me

Vishal P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

landers D. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Better treatment

Jose C. 
Rating:
3.0

My cargo van had empty water and pop bottles from a previous rental still rolling around in the back and stuck under the passenger seat. There was also an open package of replacement trimmer string in the cargo area. None of this is a big deal, but they don't clean between rentals obviously.

Art T. 
Rating:
4.0

First trailer's door did not operate properly. The 2nd trailer was not swept out but was in otherwise good order.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Roberta Z. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Very attentive staff. Quick to answer questions and I would use them again.

Bob S. 
Rating:
3.0

The truck had some breaking issues. I tired too call the Waterford location, but it's impossible to not get corporate. So I was directed to road side, they didn't even know where the parking break was. Anyways, the parking break wasn't on, but the p,I light was on and the buzzer ringing, not the red button the sticks out, but the light. So if I pulled over it would stop after I let it rest for 20 mins. Made my move much harder.

Michael S. 
Rating:
5.0

On towing equipment security chain was poorly repaired would have been much simpler to just replace with proper length of chain.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

For future reference please keep me informed abouts any specials Thank You

Annette D. 
Rating:
5.0

I reserved the truck a week in advanced. Then figured I would not be able to fit everything in the 9 foot truck. Called the 1 800 number after midnight the night before the rental. Actually talked to live person and she upgraded the size of the truck Wow!!! I will certainly rent again from U- haul

Lynne M. 
Rating:
5.0

What I needed was available. They were knowledgeable about the equipment I needed to do the job.

Dontae B. 
Rating:
5.0

It was a very nice experience. The location was clean and the staff was polite and professional. Will definitely be back again.

Beverly S. 
Rating:
5.0

Returned trailer Monday evening. Eventhough they were super busy took time to assist with trailer drop off.

Alexandria B. 
Rating:
5.0

Customer did not leave a comment.

Elissa G. 
Rating:
5.0

Customer did not leave a comment.

PAULCLEMON P. 
Rating:
5.0

Fast & easy

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Mary D.  |  Overall Experience 
Rating:
4.0

No happy with the online reservation system. Reserve a unit then not have it when you go to rent the unit you reserved.

Steven D.  |  First Impressions 
Rating:
4.0

Callled number which i guess was call center to find out about storage units available and pricing. Lady spoke with acted like i was wasting her time. She asked me for my credit card to hold 2 units and i explained just getting information and she abruptly wanted off the phone, she also had rude behavior. I would have thought you would be polite and want to answer customers question and help in any way possible. Went to facility in person to hold the 2 units. No problem. Gave credit card to hold the units. Called in again 4 days prior to moving company delivery to verify units were available and apparently again dealing with call center, was told i didnt have 2 units only 1. The lady said there was nothing she could do for me and asked if she should look at different location. Told her no that doesnt help me at all. I would have to pay the moving company the time and materials to go to different area. She put me on the phone with she said was her manager, found out he wasnt a manager, he said nothing he could do and when holding units with credit card doesnt mean they actually hold it. What does that mean right? He offered me 2 indoor units 5X10 for $98. per unit with no discount. Thats was $100.00 approx. more than outdoor 10X10. Which I had on hold and somehow lost. Incredible. Then manager said he would hold those 2-5X10 units no problem without coming to store he had plenty of them. He said i wouldnt loose them. Then what happened to my 10X10 outdoor unit. I was extremely upset with no option at this point due to giving moving company address to facility and would have to pay to change. Went to facility(U-Haul) after work and spoke with CALEB! He checked my reservation and stated the units i put on hold were still there on reservation. 2 units like i requested initially and we finalized paperwork so I wouldnt lose units. CALEB was extremely helpful. Maybe he should run call center and save CUSTOMERS alot less stress and headache.I know three people should go somewhere else if they dont want to deal with customers or help anyway they can. Just saying!

Robert L.  |  First Impressions 
Rating:
1.0

The staff was rude. Tevin was not helpful refused to help me and extremely rude one of the worst experiences I had

Wayland D.  |  Overall Experience 
Rating:
5.0

Spacious and very affordable. Staff is very helpful, store if very clean & organized.

Romya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES GERARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne M.  |  First Impressions 
Rating:
5.0

The staff there are very helpful and friendly

Octavia H.  |  First Impressions 
Rating:
5.0

Very Friendly staff at the Michigan location. Very helpful in answering all the crazy questions I had.

Freda M.  |  First Impressions 
Rating:
5.0

I would for sure recommend this very clean and well lit U-Haul building to all my friends, you have a choice of the unit being inside or outside. Very good communication between customers and staff. Over all its a very clean place to secure a persons things.

cindy b.  |  Overall Experience 
Rating:
5.0

Zach was most understanding amd far past what i would have considered patient when it came ti dealing with me. I was rude, l was beligrent amd pardon my language, i was plain and simply an undeniable assh ole snd he dealt with it beyond well. Kudos to uhaul for hiring such a great and patient person into their ranks.

Joshua B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deanna K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE S.  |  Overall Experience 
Rating:
1.0

This location lacks effective communication skills.

Carmina P.  |  Overall Experience 
Rating:
5.0

Would be more helpful if you could enter and leave anytime since there is a password key in and out available .

Lorraine L.  |  Overall Experience 
Rating:
5.0

Very busy and still well maintained. Courteous and efficient assistance. Makes it tough to consider going anywhere else for storage

Diane W.  |  First Impressions 
Rating:
5.0

James is awesome.

Ryan D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

justin h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taylor S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chanteil V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sally M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iceyphine M.  |  Overall Experience 
Rating:
5.0

Thank you!

Caroline R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Online Move In 
Rating:
5.0

Convenient

Mark R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
5.0

Employee Bonnie at the UHaul and Storage Waterford MI location was absolutely 💯

JEANETTE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

winona b.  |  Overall Experience 
Rating:
5.0

The convenience, price and service were excellent. Our items were safe and secure in a clean, well controlled environment.

CARRIE K.  |  Overall Experience 
Rating:
4.0

Other than the customer service lady kept walking away while we were trying to do business that was unsatisfying

Stacey F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim O.  |  Overall Experience 
Rating:
3.0

The only thing I have a complaint about is when I drove my hour commute to this location in order to retrieve items only to find an extra lock had been placed on my unit. My unit was paid up to date, as it always was, so this confused me. I asked multiple employees and no one had a clue why it was there and told me to come back tomorrow. I made another hour long commute and again no answers but this time they had the spare key to the mystery key and told me it was in the managers office whom did not even attempt to reach out. My time, gas and energy was wasted because someone slapped a random lock on my unit without my knowledge or consent. Staff was not helpful with this situation at all

lyric j.  |  Overall Experience 
Rating:
1.0

U should not have to pay if u don't have anything in unit

LEE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayson B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMES B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Darienne N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

susan t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guadalupe O.  |  Overall Experience 
Rating:
5.0

Clean secure and safe

harmony b.  |  Overall Experience 
Rating:
3.0

Constant calling asking if I'm still using it was annoying. I paid for if. If I'm not, its still mine. Don't call. Should be 24 hour access. Then raising rates?? Just because rich people want to use it. Im paying half now

GEOFFREY ALLEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethan H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vicki S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  Online Move In 
Rating:
5.0

Everything was great. Only complaint is they never have the supplies the advertise in stock online and they are always busy and understaffed. Once you get set with truck and storage it's smooth sailing and most can be done online

Samantha T.  |  Overall Experience 
Rating:
4.0

I would not recommend this location because you could not call them. Calls went to a call center, they had no idea on any questions asked. I physically had to drive to this location to get service and my questions asked

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billee H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly c.  |  First Impressions 
Rating:
5.0

Better fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.

Marianne B.  |  First Impressions 
Rating:
5.0

Great place to use, thank you

Ronald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Online Move In 
Rating:
4.0

My 4 month storage experience was positive. I would recommend the facility to others. Ann and Bonnie seemed were always around and were knowledgable and professional. My negative experience was returning the 19' truck I rented the first 4 days. I only saw this rental agent one time - during truck check in and he was really nasty when i asked to extend the rental one more day. I would describe his demeanor as abusive. I kept my cool and worked around the "issues" this fella had, but it left me feeling I was mistreated and had not been fairly billed. To this day I feel I was overly charged and had been 'tricked' into excessive truck rental fees. When I left I hired local movers. It was expensive, but I didnt want to have to repeat the U-Haul truck rental move in experience. The UHaul truck rental fees billed to my credit card "were shady". ANY additional fees should be upfront and texted/emailed to the customer upon the billing occuring.

jan e.  |  Overall Experience 
Rating:
5.0

The two men did a great job! Would highly recommend them again. Thank you

Aaron B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allison N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada D.  |  Online Move In 
Rating:
4.0

Convenient location

joanne k.  |  First Impressions 
Rating:
5.0

I’m not sure what the young man name was but he had a service dog, he was very rude and has no customer service experience.

Rahmod C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariansuzanne S.  |  Overall Experience 
Rating:
5.0

Zack was extremely helpful So is the rest Of the staff

ANDREW PAUL J.  |  First Impressions 
Rating:
4.0

Thanks for all your help

roy R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyler L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
3.0

Not all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.

KABRIA TASHA N.  |  Overall Experience 
Rating:
5.0

It was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the future

Art W.  |  Overall Experience 
Rating:
1.0

It would have been better however. I had to deal with a UHaul employee that wasn’t happy with me because I apparently wasn’t using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn’t going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn’t trying to be helpful he was upset I didn’t use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it’s so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.

Silkia R.  |  Online Move In 
Rating:
1.0

Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).

roderick E.  |  First Impressions 
Rating:
5.0

Anne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.

JOSETTE YOLANDA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shailesh J.  |  Online Move In 
Rating:
5.0

Great location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.

Jenetta T.  |  Overall Experience 
Rating:
5.0

Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.

ANGELITA CRUZ G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ross M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDRA NICOLE-ANNE B.  |  First Impressions 
Rating:
5.0

Great staff and clean facility. Would definitely use again.

Paul T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samantha T.  |  First Impressions 
Rating:
5.0

Everything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.

RAJESH MOHANDAS K.  |  Overall Experience 
Rating:
2.0

They let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.

CLAUDIA ELIZABET V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANTONE M.  |  Overall Experience 
Rating:
5.0

Your business are very well clean and paying are good.

SCOTT N.  |  Overall Experience 
Rating:
5.0

Convenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Even though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  Overall Experience 
Rating:
2.0

Long wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.

BRADLEY C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khari F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giordano B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy r.  |  Overall Experience 
Rating:
4.0

Employee work load doesnt give them opportunity to explain policies. I saw several customers angry at counter - it wasnt their fault. UHaul Leadership needs to learn how to defuse these situations. Bad internet reviews validate this happens to often at this location.

jan e.  |  First Impressions 
Rating:
4.0

There was not enough help when I rented and when I closed account I waited over 35 minutes. But the staff I dealt with were good

SANDI F.  |  Overall Experience 
Rating: