Customer Reviews for U-Haul Moving & Storage of Waterford

7,757 comentarios

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ilya G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Claudio S. 
Clasificación:
5.0

The customer service from the lady at the counter was very friendly. We had a problem with the truck overheating 1 mile down the road, brought it back and the manager Zack, I think, was on top of it right away to get us another truck. Even thou stressful on moving day, Zack immediately jumped into action and got us another truck. I will continue to go to this location for any future moves! Thank you to Zack, manager, and I wish I got the ladies name bc she was equally responsive to the problem.

Kenneth N. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ethiel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURT O. 
Clasificación:
5.0

as expected. Service counter help was great too

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan W. 
Clasificación:
3.0

Drove vehicle over 300 miles not understanding that I could unengagethe tow/haul feature... made for a day of rough driving under 46mph

Diane K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marco D. 
Clasificación:
5.0

Your employees rack they are awesome every single one of them

NICHOLE O.  |  Overall Experience 
Clasificación:
1.0

Service was terrible, the clerk had an attitude and seemed to not know what she was doing. I had to wait 15 minutes for someone to hook me up. This is after I had to find the trailer I was rented. I will never use this location again, I reserved online and just poor service when I arrived at this location. I would recommend a complete overhaul of the employees.

THOMAS JACK D. 
Clasificación:
1.0

You by far the worst staff any establishment has. First off your "hitch" guy Tremone is nothing but trouble. He's extremely rude and threatened to fight me as he walked away to the back room. Secondly the "new" girl with blue smurf hair is obviously to anything she's doing. Has no clue what to do or how to be helpful. If she was "new" why is she being left alone with little to no training whatsoever. Maybe it's not your employees because horrible staff reflect how they're managed and clearly this staff has ZERO training or customer service skills. The managers first name is Zach. It's a Monday and your "manager" is nowhere to be found? Ridiculous.. I paid for storage here but believe me I will be looking to move as soon as I find another storage unit. Will never use uhaul again and suggest you do the same. GO SOMEWHERE ELSE!!

Nicholas G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
3.0

The truck we rented for a move from Michigan to North Carolina smelled of smoke and what appeared to be marijuana. The truck ran and drove fine, and we had no issues with the vehicle mechanically.

Gary K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
3.0

I have been a long-term U-Haul customer. My move with U-Boxes went smoothly until now. My account has not been updated for weeks--it shows that the boxes are in store in Waterford; they have been delivered and picked-up. I do not have the boxes but have been charged for storage which I am trying to have refunded. Since the staff there was very helpful, I'm not certain why. My account was always accurate until now.

Virginia A. 
Clasificación:
5.0

The guy at the front desk handling the check-ins for the Uhaul rental was amazing and very friendly! Great customer service!

DEJANA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen C. 
Clasificación:
3.0

Honor the reservation of the correct vehicle at the correct location

Brandon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

lourdes J. 
Clasificación:
5.0

Truck was old and in bad shape. The air conditioner didn't work, their was a loud exhaust leak.

jeff C. 
Clasificación:
1.0

significant and frustrating delays and phone transfers.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
4.0

Customer service representative was new and took longer than normal to check me in. When I returned the trailer, I had to back it into a spot and disconnect, wasn't sure what to do after that.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquita S. 
Clasificación:
3.0

I was going to do mobile drop-off but a worker had us drop off the uhaul with him and explained that the website doesn't really work. I wanted to anyways but it seemed like that wasn't an option. Hope I got my refund back since I used less mileage and filled the gas properly.

Alexis M. 
Clasificación:
1.0

There was a tin of Marijuana in the trust that could have become suggestive and I absolutely want a total refund

Jonathon C. 
Clasificación:
5.0

Staff was friendly and helpful

LaWanda F. 
Clasificación:
3.0

Extremely long wait time to reach the front desk. Only 2 employees checking out customers, and each transaction took about 15-20 minutes.

Kaitlyn M. 
Clasificación:
5.0

As with most places, staffing seems to be an issue.

Dave C. 
Clasificación:
3.0

line was long when I picked up the truck. had an appointment for 10am didn't leave till 1030 and the truck was low on gas right away.

Jim D. 
Clasificación:
3.0

Waterford location was fine but I was upset that my location was changed the day before since the vehicle I reserved two weeks prior was not going to be available at my location of choice.

Michael W. 
Clasificación:
5.0

They were great and customer service also helps out a lot!

Jessica C. 
Clasificación:
2.0

I reserved at the clarkston location. Went there to pick it up and was told they don't have it and someone should have contacted me. Then I had to go to the highland location. By then I was eating into the time that I needed to use it and get it back. The highland location still expected me to have it back by the end time that I had chosen when I thought I was picking up in clarkston. Terrible experience. Would not recommend.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seymone F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
4.0

So far it has been a great experience, I just moved my stuff in. Everything went good and smooth

Shane T.  |  First Impressions 
Clasificación:
1.0

There was a man there with tattos of hispanic orgin who disrespected my wife and her sister. He is not a professional and is uneducated, rude and has no common sense.

John R. 
Clasificación:
1.0

The staff are not trained to be professionals, they are inconsiderate, disrespectful, and uneducated. Particularly the short hispanic gentleman with tattos. He disrespected my wife and sister in law moreover made false claims.

Linda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PedroA N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kaylei D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dickran M. 
Clasificación:
3.0

Rented moving blankets were not provided by pick-up location and this was not discovered until returning home. Difficulty contacting pick-up location directly to correct oversight.

David B. 
Clasificación:
4.0

Pete was very good to work with. Others that I met with or talked with on the phone on previous visits or calls, no so helpful.

William B.  |  First Impressions 
Clasificación:
3.0

lack of communication

Zijun L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROMAINE P.  |  Overall Experience 
Clasificación:
5.0

I had previously reserved at another location and the lack of availability leading up to my moving date shifted my reservation far far away. I went to the Highland Rd location to explore alternate options and set me up with a much more desirable arrangement. However, I did not get some the same clarity and guidance from the website + the initial confirmation call. It would have been helpful to know that availability of trucks tends to be better with round trips and/or certain truck sizes. Making a truck size change / round trip change was a much more feasible than the change to a distant location offered for my original one-way reservation on the initial confirmation call

Dalton S. 
Clasificación:
1.0

I had to go to four different locations. They didn't give me the special that I was supposed to get so I spent too much money. The guy I tried to explain my concerns to was very rude. They didn't give me my $50 for the inconvenience of not having my truck that I made reservations for the first time. Very bad experience and nobody still has reached out

Cierria W. 
Clasificación:
3.0

El cliente no dejó un comentario.

James J. 
Clasificación:
4.0

I don't understand the charges.

Raman N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney M. 
Clasificación:
1.0

Let your customers, who reserved a truck, that their trucks are unavailable. I went to two locations on Saturday, one told me that my truck was stolen, the other was brought in with damage to the fuel tank. It was a horrible day!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
5.0

Exceptional experience - highly recommend uhaul!

Carla S. 
Clasificación:
5.0

Had to drive 30 miles to pick up truck after having reserved it weeks earlier need to better accommodate reservations so pick up is local

Kim C. 
Clasificación:
3.0

Terrible smells interior of truck. Smoker? Very rough ride.

Sharon O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil P. 
Clasificación:
2.0

I returned van yesterday and still have not received receipt, I asked for it in person and was told I would get a emailed receipt. Nothing yet.

Victor P. 
Clasificación:
5.0

Real helpful overall good experience, I didnt touch a thing until I drove away appreciate that kind of service

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric M. 
Clasificación:
5.0

Friendly and professional

Tadeus D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly A.  |  First Impressions 
Clasificación:
4.0

The trailer was clean. However, the door did not properly seal. Since it rained, the boxes on the bed and closest to the door became wet on the bottom and could no longer hold items.

Ryan H. 
Clasificación:
2.0

I arrived at the scheduled time of my reservation which coincided with the stores opening time. I was unable to “check in” on the app as it read that my session had expired. Regardless I would still have had to wait in line for keys and paperwork. I waited 1&1/2 hours in line to get my rental. I requested 10 hours of rental and when I arrived was scheduled for 4. That seemed to be a problem for the owner who was checking me in. I don't understand the issue as I was renting by mileage not time. The owner, while not unpleasant was not pleasant. The truck was adequate for my needs but that's all. For over $200 I expected a vehicle with a few more conveniences such as power windows that didn't allow air to come in when closed and power locks. There are other rental options in the area that I would pursue the next time I need to rent a moving truck. The app was clumsy and the actual pick up if the truck took far too long.

Joseph B. 
Clasificación:
3.0

Waited in line for an hour because only one person working. Didn't have a driveable truck so had to get a trailer and then have to find someone with a hitch. Just a frustrating experience. Person working was overwhelmed and not nice.

haley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

I rented an autotransport trailer was hauling a car with it I had a blown tire, I believe it was because the equipment had a old tire, and was too beat up by the sun, it was cracked and they didn't inspect that when they gave to me at rental place, i lost several hours waiting for road assistance just because of that, (not good) I strongly recommend uhaul locations to inspect tires before costumers takes them on the road it could be very dangerous, when my tire blew up I believe one of them tire pieces hit a car behind me when the tire got blown out

Mateo T. 
Clasificación:
5.0

No waiting, he just had me drop it off.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
1.0

Made my reservation one week before, completed all information to enable 24/7 pick up. Schedule 8am pick up. Arrived at location 7:45am, 24/7 pick up did not work, location didn't open till 9am, upon opening 2 dozen people rushed the door, I sat in line for an hour before being waited on. As a customer that reserved in advanced, did all the 24/7 preliminary work, to get delayed by more than 2hrs is simply unacceptable. I had family waiting at my house for almost 2hrs. Will definitely think twice before shopping rentals from Uhaul in the future. Jeff

Jeff E. 
Clasificación:
4.0

Need more people working - been here twice, and both times line was outrageous. Waiting 45 minutes to turn in equipment is ridiculous.

Rebecca W. 
Clasificación:
5.0

Customer service much improved. The team are doing a very good job at front desk. They are very polite and helpful. Keep improving. 

DEBRA MARIA R. 
Clasificación:
2.0

i was overcharged

aaron D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori D. 
Clasificación:
4.0

One of the tires was low on pressure

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark G. 
Clasificación:
5.0

Staff was professional, efficient and friendly. Greatly appreciated their customer service! Thank you guys!

Jessica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean D.  |  First Impressions 
Clasificación:
5.0

Expert staff

Jenna D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG R. 
Clasificación:
4.0

No response

Cheryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle K. 
Clasificación:
1.0

Was charged for pads and never received my refund. Took almost 2 hours to pick up truck even though Imprepaid and got a dirty truck.

JEFFREYALLAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Very easy process. Tie down for dolly needed

Bob D. 
Clasificación:
1.0

I waited over 15 minutes to be waited on and I was the next person in line. By the time I was seen, there were 5 other people waiting in line. The one woman was inputting something into the computer instead of waiting on customers. When she was done - then she started waiting on patrons. The customer should come first.

Belinda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Noel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLA K.  |  Overall Experience 
Clasificación:
5.0

Zack was very helpful

Kimberly W.  |  First Impressions 
Clasificación:
5.0

I really like using U'Hall and I do tell my friends and family about you guys. actually I moved out on 7-1-22 because I called and told staff. if I need another unit I will use U'Hall.!!!l ( thank you staff )

Ruth C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

The new paved and covered outside storage area for RV's & Boats is wonderful. Easy access, remote control entry (loved this....no code) and 2 hours a day electric included to keep your batteries charged. The other nice thing about this storage is NO rodents to eat your wiring because it is paved. Thank you for a great storage experience.

RONALDJOSEPH W.  |  Overall Experience 
Clasificación:
5.0

Very nice very helpful staff! Super grateful for their assistance with my move!

Melissa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

estefana m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO C.  |  Overall Experience 
Clasificación:
5.0

Waterford, MI Store Manager, ANN SANCHEZ, is AWESOME! Always courteous, friendly, helpful, and understanding, she is a blessing to me and other customers. Hats off to this excellent leader and the Waterford U-Haul store for having her up front and personal with customers. A win-win for your facility!

carlotta q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D.  |  Overall Experience 
Clasificación:
4.0

No happy with the online reservation system. Reserve a unit then not have it when you go to rent the unit you reserved.

Steven D.  |  First Impressions 
Clasificación:
4.0

Callled number which i guess was call center to find out about storage units available and pricing. Lady spoke with acted like i was wasting her time. She asked me for my credit card to hold 2 units and i explained just getting information and she abruptly wanted off the phone, she also had rude behavior. I would have thought you would be polite and want to answer customers question and help in any way possible. Went to facility in person to hold the 2 units. No problem. Gave credit card to hold the units. Called in again 4 days prior to moving company delivery to verify units were available and apparently again dealing with call center, was told i didnt have 2 units only 1. The lady said there was nothing she could do for me and asked if she should look at different location. Told her no that doesnt help me at all. I would have to pay the moving company the time and materials to go to different area. She put me on the phone with she said was her manager, found out he wasnt a manager, he said nothing he could do and when holding units with credit card doesnt mean they actually hold it. What does that mean right? He offered me 2 indoor units 5X10 for $98. per unit with no discount. Thats was $100.00 approx. more than outdoor 10X10. Which I had on hold and somehow lost. Incredible. Then manager said he would hold those 2-5X10 units no problem without coming to store he had plenty of them. He said i wouldnt loose them. Then what happened to my 10X10 outdoor unit. I was extremely upset with no option at this point due to giving moving company address to facility and would have to pay to change. Went to facility(U-Haul) after work and spoke with CALEB! He checked my reservation and stated the units i put on hold were still there on reservation. 2 units like i requested initially and we finalized paperwork so I wouldnt lose units. CALEB was extremely helpful. Maybe he should run call center and save CUSTOMERS alot less stress and headache.I know three people should go somewhere else if they dont want to deal with customers or help anyway they can. Just saying!

Robert L.  |  First Impressions 
Clasificación:
1.0

The staff was rude. Tevin was not helpful refused to help me and extremely rude one of the worst experiences I had

Wayland D.  |  Overall Experience 
Clasificación:
5.0

Spacious and very affordable. Staff is very helpful, store if very clean & organized.

Romya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES GERARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne M.  |  First Impressions 
Clasificación:
5.0

The staff there are very helpful and friendly

Octavia H.  |  First Impressions 
Clasificación:
5.0

Very Friendly staff at the Michigan location. Very helpful in answering all the crazy questions I had.

Freda M.  |  First Impressions 
Clasificación:
5.0

I would for sure recommend this very clean and well lit U-Haul building to all my friends, you have a choice of the unit being inside or outside. Very good communication between customers and staff. Over all its a very clean place to secure a persons things.

cindy b.  |  Overall Experience 
Clasificación:
5.0

Zach was most understanding amd far past what i would have considered patient when it came ti dealing with me. I was rude, l was beligrent amd pardon my language, i was plain and simply an undeniable assh ole snd he dealt with it beyond well. Kudos to uhaul for hiring such a great and patient person into their ranks.

Joshua B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S.  |  Overall Experience 
Clasificación:
1.0

This location lacks effective communication skills.

Carmina P.  |  Overall Experience 
Clasificación:
5.0

Would be more helpful if you could enter and leave anytime since there is a password key in and out available .

Lorraine L.  |  Overall Experience 
Clasificación:
5.0

Very busy and still well maintained. Courteous and efficient assistance. Makes it tough to consider going anywhere else for storage

Diane W.  |  First Impressions 
Clasificación:
5.0

James is awesome.

Ryan D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

justin h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanteil V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sally M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Iceyphine M.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Caroline R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M.  |  Online Move In 
Clasificación:
5.0

Conveniente

Mark R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  First Impressions 
Clasificación:
5.0

Employee Bonnie at the UHaul and Storage Waterford MI location was absolutely 💯

JEANETTE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

winona b.  |  Overall Experience 
Clasificación:
5.0

The convenience, price and service were excellent. Our items were safe and secure in a clean, well controlled environment.

CARRIE K.  |  Overall Experience 
Clasificación:
4.0

Other than the customer service lady kept walking away while we were trying to do business that was unsatisfying

Stacey F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim O.  |  Overall Experience 
Clasificación:
3.0

The only thing I have a complaint about is when I drove my hour commute to this location in order to retrieve items only to find an extra lock had been placed on my unit. My unit was paid up to date, as it always was, so this confused me. I asked multiple employees and no one had a clue why it was there and told me to come back tomorrow. I made another hour long commute and again no answers but this time they had the spare key to the mystery key and told me it was in the managers office whom did not even attempt to reach out. My time, gas and energy was wasted because someone slapped a random lock on my unit without my knowledge or consent. Staff was not helpful with this situation at all

lyric j.  |  Overall Experience 
Clasificación:
1.0

U should not have to pay if u don't have anything in unit

LEE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JAMES B.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful.

Mary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Darienne N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

susan t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Guadalupe O.  |  Overall Experience 
Clasificación:
5.0

Clean secure and safe

harmony b.  |  Overall Experience 
Clasificación:
3.0

Constant calling asking if I'm still using it was annoying. I paid for if. If I'm not, its still mine. Don't call. Should be 24 hour access. Then raising rates?? Just because rich people want to use it. Im paying half now

GEOFFREY ALLEN W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R.  |  Online Move In 
Clasificación:
5.0

Everything was great. Only complaint is they never have the supplies the advertise in stock online and they are always busy and understaffed. Once you get set with truck and storage it's smooth sailing and most can be done online

Samantha T.  |  Overall Experience 
Clasificación:
4.0

I would not recommend this location because you could not call them. Calls went to a call center, they had no idea on any questions asked. I physically had to drive to this location to get service and my questions asked

Carolyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Billee H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly c.  |  First Impressions 
Clasificación:
5.0

Better fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.

Marianne B.  |  First Impressions 
Clasificación:
5.0

Great place to use, thank you

Ronald H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  Online Move In 
Clasificación:
4.0

My 4 month storage experience was positive. I would recommend the facility to others. Ann and Bonnie seemed were always around and were knowledgable and professional. My negative experience was returning the 19' truck I rented the first 4 days. I only saw this rental agent one time - during truck check in and he was really nasty when i asked to extend the rental one more day. I would describe his demeanor as abusive. I kept my cool and worked around the "issues" this fella had, but it left me feeling I was mistreated and had not been fairly billed. To this day I feel I was overly charged and had been 'tricked' into excessive truck rental fees. When I left I hired local movers. It was expensive, but I didnt want to have to repeat the U-Haul truck rental move in experience. The UHaul truck rental fees billed to my credit card "were shady". ANY additional fees should be upfront and texted/emailed to the customer upon the billing occuring.

jan e.  |  Overall Experience 
Clasificación:
5.0

The two men did a great job! Would highly recommend them again. Gracias

Aaron B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada D.  |  Online Move In 
Clasificación:
4.0

Convenient location

joanne k.  |  First Impressions 
Clasificación:
5.0

I’m not sure what the young man name was but he had a service dog, he was very rude and has no customer service experience.

Rahmod C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariansuzanne S.  |  Overall Experience 
Clasificación:
5.0

Zack was extremely helpful So is the rest Of the staff

ANDREW PAUL J.  |  First Impressions 
Clasificación:
4.0

Thanks for all your help

roy R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  Overall Experience 
Clasificación:
3.0

Not all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.

KABRIA TASHA N.  |  Overall Experience 
Clasificación:
5.0

It was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the future

Art W.  |  Overall Experience 
Clasificación:
1.0

It would have been better however. I had to deal with a UHaul employee that wasn't happy with me because I apparently wasn't using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn't going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn't trying to be helpful he was upset I didn't use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it's so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.

Silkia R.  |  Online Move In 
Clasificación:
1.0

Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).

roderick E.  |  First Impressions 
Clasificación:
5.0

Anne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.

JOSETTE YOLANDA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shailesh J.  |  Online Move In 
Clasificación:
5.0

Great location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.

Jenetta T.  |  Overall Experience 
Clasificación:
5.0

Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.

ANGELITA CRUZ G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ross M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRA NICOLE-ANNE B.  |  First Impressions 
Clasificación:
5.0

Great staff and clean facility. Would definitely use again.

Paul T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha T.  |  First Impressions 
Clasificación:
5.0

Everything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.

RAJESH MOHANDAS K.  |  Overall Experience 
Clasificación:
2.0

They let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.

CLAUDIA ELIZABET V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ANTONE M.  |  Overall Experience 
Clasificación:
5.0

Your business are very well clean and paying are good.

SCOTT N.  |  Overall Experience 
Clasificación:
5.0

Convenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Even though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.

robert c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ken d.  |  Overall Experience 
Clasificación:
2.0

Long wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.

BRADLEY C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee P.  |  Overall Experience 
Clasificación: