Made a reservation on May 4 for a 26 ft and a auto transport online supposed to have someone call me on May 20th a day before picking the equipment and never did had to go to the dealer and find out on what location was I supposed to pick up the equipment they checked everything just to find out they didn't have a 26ft truck only a 20ft was available and no auto transport, end up getting the truck in that location and drove it all the way to Waterfort Uhaul dealer for the auto transport that was over 100 miles wasted on my miles limit, at the end of the day i ended up renting a 6x12 enclosed trailer because the 20ft was to small just to load a washer and drier and a stove on it spend a lot of money and time just because they didnt have nothing ready with a little bit over of two weeks in advance now they tell me well a 26 ft is to difficult to get because people always rent them!! I think that if UHAUL dont have them let people know there NOT AVAILABLE its that simple don wait to the last minute to let people know and force them to rent more equipment than needed its too much stress knowing that you don't have the equipment ready with time in advance when you need to move out and drive 1600+ MilesLuis E.
Customer Reviews for U-Haul Moving & Storage of Waterford
Waterford, MI 48328
(Near Cass Lake)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephen F.
Employee was helpful but returning the equipment was difficult.Carter O.
the brakes vibrated some and the check engine light was on but they said to ignore it. the truck rode wellStuart B.
The employees were great. Very helpful and even stayed a few minutes after closing to help swap equipment. I reserved a trailer that was too small. Thank you, you really saved the day!stephen T.
There is an individual that works there who has to be one of the rudest employees I have ran into in a very long time. I unfortunately had to deal with this individual at pickup and drop off. Due to him alone, I will not return to the location.Renee K.
All was and is goodPortia F.
El cliente no dejó un comentario.Timothy L.
The vehicle I had needed air in the tires, an oil change, and needed a new windshield as it was cracked all the way across with chips in it. This caused me to not drive it as far as I needed to because all of the issues that the vehicle hadBryce N.
Pick up via mobile does not work especially with slow staff. Addition of CDW and speaking it into cost is not cool at all. You will not get me to return to uhaul again because you cheated meVishal P.
El cliente no dejó un comentario.Jeffrey V.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Bill B.
El cliente no dejó un comentario.landers D.
El cliente no dejó un comentario.Mary M.
Better treatmentJose C.
My cargo van had empty water and pop bottles from a previous rental still rolling around in the back and stuck under the passenger seat. There was also an open package of replacement trimmer string in the cargo area. None of this is a big deal, but they don't clean between rentals obviously.Art T.
First trailer's door did not operate properly. The 2nd trailer was not swept out but was in otherwise good order.Eric A.
El cliente no dejó un comentario.Roberta Z.
El cliente no dejó un comentario.Eric J.
Very attentive staff. Quick to answer questions and I would use them again.Bob S.
The truck had some breaking issues. I tired too call the Waterford location, but it's impossible to not get corporate. So I was directed to road side, they didn't even know where the parking break was. Anyways, the parking break wasn't on, but the p,I light was on and the buzzer ringing, not the red button the sticks out, but the light. So if I pulled over it would stop after I let it rest for 20 mins. Made my move much harder.Michael S.
On towing equipment security chain was poorly repaired would have been much simpler to just replace with proper length of chain.Keith L.
El cliente no dejó un comentario.GEORGE R.
For future reference please keep me informed abouts any specials Thank YouAnnette D.
I reserved the truck a week in advanced. Then figured I would not be able to fit everything in the 9 foot truck. Called the 1 800 number after midnight the night before the rental. Actually talked to live person and she upgraded the size of the truck Wow!!! I will certainly rent again from U- haulLynne M.
What I needed was available. They were knowledgeable about the equipment I needed to do the job.Dontae B.
It was a very nice experience. The location was clean and the staff was polite and professional. Will definitely be back again.Beverly S.
Returned trailer Monday evening. Eventhough they were super busy took time to assist with trailer drop off.Alexandria B.
El cliente no dejó un comentario.Elissa G.
El cliente no dejó un comentario.PAULCLEMON P.
Fast & easyKenneth W.
El cliente no dejó un comentario.Greg E.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Angelo B.
El cliente no dejó un comentario.Joyce C.
The waterford location was an absolute shit show.Matthew S.
El cliente no dejó un comentario.RONALD GREGORY A.
I indicated Not Applicable on the clean and well maintained... truck was reasonably clean for a rental that had been driven in rain so I had to wash windshield in and out and of course it had a lot of bugs on it (yes, I'm picky) and it also had a bit of a shudder at certain speeds to not sure of maintenance of alignment yet it is a work truck after all.Abby H.
The reservation location was changed within minutes. The contract overstated the fuel level. The final charge was above the estimate even though we drove fewer miles and re-filled to the 1/2 level on the gauge. No final invoice was sent (after 24 hours). The wait time on your service line was 30 minutes and the email provided as an alternative didn't work.joel W.
El cliente no dejó un comentario.Mark D.
Please send bill totalDWAYNE ANTHONY L.
Great, fast and friendly customer service!deborah S.
The internet experience is terrible. Customer service is slow.Kurt M.
El cliente no dejó un comentario.carol H.
Everything from reserving to picking up and dropping off went smooth.Brad D.
Excellent experience, prompt, friendly, no wait.Stephen W.
El cliente no dejó un comentario.CHARLES BERNARD T.
The 26' truck issued to me for rental was badly in need of maintenance. Issues as follows: a. Front shocks worn out causing bouncing and vibration after contact with irregularities in the road. The bouncing was so bad that I couldn't see traffic in rear-view mirrors. b. The steering wheel was deteriorating and had a greasy film all over it. I felt compelled to wear gloves while operating. c. The truck pulled to the left at times when braking. d. When driving in a straight line, the steering wheel was clocked to the right about ~5 to 10 degrees making me think the vehicle had been in some kind of an crash. e..The guy at the sales desk, upon pick up and drop off, was not friendly and did not represent the company well.Charles N.
El cliente no dejó un comentario.RYAN KIRK M.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.Monica M.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.James M.
I have not received a final copy of my invoice via e-mail as promised after I dropped off the vehicle.joseph L.
I'm still waiting to receive my emailed receipt.Lori H.
El cliente no dejó un comentario.CRAIG R.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.Ashley F.
great customer service!Perry J.
El cliente no dejó un comentario.Cathy S.
Very fast and efficient service at the customer service counter; return was easy and trailer was exactly as described.mathew B.
I couldn't find the truck I requested. The person working pulled it up and just gave me the keys and it didn't have the dolly or furniture pads I ordered.Mark W.
Fuel tank read 1/2 not 3/4 as stated by associateBrooke S.
The hitch expert went above and beyond to help get everything working. We had the hitch and wiring installed at a different U-Haul location and the wiring was done poorly and wasn't working. The guy here got it fixed enough to work in about 5 minutes even though he didn't have to and probably could have just sent us away until we got it fixed.Colin C.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Kris M.
I believe I was charged twice. Please move your drop box for keys to a more visible location.Kayla M.
Truck was very poorly maintained.Victoria M.
El cliente no dejó un comentario.GREGORY S.
Perhaps be a little more engaging to customers. I felt like I was interrupting some of your conversations. My staff persons was known and nice..SUSAN MARIE B.
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.Becky B.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Logan C.
El cliente no dejó un comentario.TIMOTHY JOHN K.
First of all when I made my appointment to get uhaul I clicked on in person check in but when I got there at 6:56 they said they just closed and I had to do everything online. The online stuff wasn't working for 5 mins after that. The whole time the guys working were there doing things outside watching us struggle to figure things out and they were super rude. I was so overwhelmed and pissed off they were being rude and refusing to even answer a question just walks away.Rachel E.
El cliente no dejó un comentario.michelle F.
Everyone was polite and respectful. I felt very comfortable there. They did a very good job of explaining things.Sarah P.
The truck I rented had ashes everywhere and smelled like smoke. The gas gauge was below a quarter of a tank. Yet it still helped me accomplish my tasks for the day. It's not always use by contractors. Just fyilorrie C.
El cliente no dejó un comentario.Ryancharles R.
Only one person working. Waited 30 minutes to be waited on. Worker was the rudest worker I've ever seen. Dropping F bombs. Terrible experience. If they weren't the largest uhaul provider in the area, I don't think anyone would go there.Michael N.
Our truck was clean but it overheated while we were on the road in the process of moving so we had to pull over and let it cool down for a bit. When we returned the truck, we tried to make an employee aware of this and he kind of just blew us off and told us to just put our keys in the after hours drop boxSarah F.
Service was great, had the truck ready in minutes and was a great experience. The truck was perfect to meet our needs and had zero issues with the move. The cost was very low, especially considering what's happening with high gas prices.CHRIS R.
El cliente no dejó un comentario.craig H.
El cliente no dejó un comentario.Rob M.
Pay your employees more. Offer employees more vacation time.Paul G.
El cliente no dejó un comentario.Dmahrya C.
Worst customer service experience in forever with the excellent of Adam and Shannon of what i think was Customer Service. Other than that every other call and situation ended up with me unhappy and angry. The number of calls made , questions incorrectly answered. Day of asking for a payment that was not needed and already made after thinking the day of was going to be easy. Almost $1000 to load and unload twice from home to Uhaul and Uhaul to home(same home .25 miles from Uhaul location. Really awful!!Michael H.
When we picked up our trailer it had broken glass, nails, mulch, pop cans and dirt. We spent over an hour cleaning it out.RYAN DOUGLAS H.
Probably could use more staff, but the overall experience was excellent. Friendly, efficient, and once we were waited on we were taken care fast. It is our go-to place for our uhaul needs. Thanks.Elizabeth F.
El cliente no dejó un comentario.Madelaine B.
The trailers should have raise/lower jacks so they can be disconnected from the vehicle while loaded.Michael M.
El cliente no dejó un comentario.Kimberly A.
El cliente no dejó un comentario.WENDY B.
No issues.Michael S.
El cliente no dejó un comentario.brian B.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.Mary D. | Overall Experience
No happy with the online reservation system. Reserve a unit then not have it when you go to rent the unit you reserved.Steven D. | First Impressions
Callled number which i guess was call center to find out about storage units available and pricing. Lady spoke with acted like i was wasting her time. She asked me for my credit card to hold 2 units and i explained just getting information and she abruptly wanted off the phone, she also had rude behavior. I would have thought you would be polite and want to answer customers question and help in any way possible. Went to facility in person to hold the 2 units. No problem. Gave credit card to hold the units. Called in again 4 days prior to moving company delivery to verify units were available and apparently again dealing with call center, was told i didnt have 2 units only 1. The lady said there was nothing she could do for me and asked if she should look at different location. Told her no that doesnt help me at all. I would have to pay the moving company the time and materials to go to different area. She put me on the phone with she said was her manager, found out he wasnt a manager, he said nothing he could do and when holding units with credit card doesnt mean they actually hold it. What does that mean right? He offered me 2 indoor units 5X10 for $98. per unit with no discount. Thats was $100.00 approx. more than outdoor 10X10. Which I had on hold and somehow lost. Incredible. Then manager said he would hold those 2-5X10 units no problem without coming to store he had plenty of them. He said i wouldnt loose them. Then what happened to my 10X10 outdoor unit. I was extremely upset with no option at this point due to giving moving company address to facility and would have to pay to change. Went to facility(U-Haul) after work and spoke with CALEB! He checked my reservation and stated the units i put on hold were still there on reservation. 2 units like i requested initially and we finalized paperwork so I wouldnt lose units. CALEB was extremely helpful. Maybe he should run call center and save CUSTOMERS alot less stress and headache.I know three people should go somewhere else if they dont want to deal with customers or help anyway they can. Just saying!Robert L. | First Impressions
The staff was rude. Tevin was not helpful refused to help me and extremely rude one of the worst experiences I hadWayland D. | Overall Experience
Spacious and very affordable. Staff is very helpful, store if very clean & organized.Romya M. | Overall Experience
El cliente no dejó un comentario.Stacy M. | Overall Experience
El cliente no dejó un comentario.JAMES GERARD B. | Overall Experience
El cliente no dejó un comentario.Suzanne M. | First Impressions
The staff there are very helpful and friendlyOctavia H. | First Impressions
Very Friendly staff at the Michigan location. Very helpful in answering all the crazy questions I had.Freda M. | First Impressions
I would for sure recommend this very clean and well lit U-Haul building to all my friends, you have a choice of the unit being inside or outside. Very good communication between customers and staff. Over all its a very clean place to secure a persons things.cindy b. | Overall Experience
Zach was most understanding amd far past what i would have considered patient when it came ti dealing with me. I was rude, l was beligrent amd pardon my language, i was plain and simply an undeniable assh ole snd he dealt with it beyond well. Kudos to uhaul for hiring such a great and patient person into their ranks.Joshua B. | Online Move In
El cliente no dejó un comentario.Deanna K. | First Impressions
El cliente no dejó un comentario.Hannah S. | Overall Experience
El cliente no dejó un comentario.DIANE S. | Overall Experience
This location lacks effective communication skills.Carmina P. | Overall Experience
Would be more helpful if you could enter and leave anytime since there is a password key in and out available .Lorraine L. | Overall Experience
Very busy and still well maintained. Courteous and efficient assistance. Makes it tough to consider going anywhere else for storageDiane W. | First Impressions
James is awesome.Ryan D. | Online Move In
El cliente no dejó un comentario.justin h. | Overall Experience
El cliente no dejó un comentario.Taylor S. | Online Move In
El cliente no dejó un comentario.Chanteil V. | First Impressions
El cliente no dejó un comentario.sally M. | First Impressions
El cliente no dejó un comentario.Iceyphine M. | Overall Experience
¡Gracias!Caroline R. | First Impressions
El cliente no dejó un comentario.Amy M. | Online Move In
ConvenienteMark R. | Online Move In
El cliente no dejó un comentario.Amy H. | First Impressions
El cliente no dejó un comentario.Patrick C. | First Impressions
Employee Bonnie at the UHaul and Storage Waterford MI location was absolutely 💯JEANETTE H. | Overall Experience
El cliente no dejó un comentario.winona b. | Overall Experience
The convenience, price and service were excellent. Our items were safe and secure in a clean, well controlled environment.CARRIE K. | Overall Experience
Other than the customer service lady kept walking away while we were trying to do business that was unsatisfyingStacey F. | First Impressions
El cliente no dejó un comentario.Kim O. | Overall Experience
The only thing I have a complaint about is when I drove my hour commute to this location in order to retrieve items only to find an extra lock had been placed on my unit. My unit was paid up to date, as it always was, so this confused me. I asked multiple employees and no one had a clue why it was there and told me to come back tomorrow. I made another hour long commute and again no answers but this time they had the spare key to the mystery key and told me it was in the managers office whom did not even attempt to reach out. My time, gas and energy was wasted because someone slapped a random lock on my unit without my knowledge or consent. Staff was not helpful with this situation at alllyric j. | Overall Experience
U should not have to pay if u don't have anything in unitLEE F. | Overall Experience
El cliente no dejó un comentario.Jayson B. | Overall Experience
El cliente no dejó un comentario.MICHAEL JAMES B. | First Impressions
Very friendly and helpful.Mary B. | First Impressions
El cliente no dejó un comentario.Rick T. | Overall Experience
El cliente no dejó un comentario.Garrett S. | Online Move In
El cliente no dejó un comentario.Darienne N. | Online Move In
El cliente no dejó un comentario.susan t. | First Impressions
El cliente no dejó un comentario.Guadalupe O. | Overall Experience
Clean secure and safeharmony b. | Overall Experience
Constant calling asking if I'm still using it was annoying. I paid for if. If I'm not, its still mine. Don't call. Should be 24 hour access. Then raising rates?? Just because rich people want to use it. Im paying half nowGEOFFREY ALLEN W. | Overall Experience
El cliente no dejó un comentario.Ethan H. | First Impressions
El cliente no dejó un comentario.David C. | First Impressions
El cliente no dejó un comentario.Jessica R. | Online Move In
El cliente no dejó un comentario.Vicki S. | Online Move In
El cliente no dejó un comentario.Jessica R. | Online Move In
Everything was great. Only complaint is they never have the supplies the advertise in stock online and they are always busy and understaffed. Once you get set with truck and storage it's smooth sailing and most can be done onlineSamantha T. | Overall Experience
I would not recommend this location because you could not call them. Calls went to a call center, they had no idea on any questions asked. I physically had to drive to this location to get service and my questions askedCarolyn D. | Overall Experience
El cliente no dejó un comentario.Billee H. | Overall Experience
El cliente no dejó un comentario.kimberly c. | First Impressions
Better fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.Marianne B. | First Impressions
Great place to use, thank youRonald H. | Overall Experience
El cliente no dejó un comentario.Joseph W. | Online Move In
My 4 month storage experience was positive. I would recommend the facility to others. Ann and Bonnie seemed were always around and were knowledgable and professional. My negative experience was returning the 19' truck I rented the first 4 days. I only saw this rental agent one time - during truck check in and he was really nasty when i asked to extend the rental one more day. I would describe his demeanor as abusive. I kept my cool and worked around the "issues" this fella had, but it left me feeling I was mistreated and had not been fairly billed. To this day I feel I was overly charged and had been 'tricked' into excessive truck rental fees. When I left I hired local movers. It was expensive, but I didnt want to have to repeat the U-Haul truck rental move in experience. The UHaul truck rental fees billed to my credit card "were shady". ANY additional fees should be upfront and texted/emailed to the customer upon the billing occuring.jan e. | Overall Experience
The two men did a great job! Would highly recommend them again. GraciasAaron B. | First Impressions
El cliente no dejó un comentario.Allison N. | Overall Experience
El cliente no dejó un comentario.Ada D. | Online Move In
Convenient locationjoanne k. | First Impressions
I’m not sure what the young man name was but he had a service dog, he was very rude and has no customer service experience.Rahmod C. | Overall Experience
El cliente no dejó un comentario.Mariansuzanne S. | Overall Experience
Zack was extremely helpful So is the rest Of the staffANDREW PAUL J. | First Impressions
Thanks for all your helproy R. | First Impressions
El cliente no dejó un comentario.Tyler L. | First Impressions
El cliente no dejó un comentario.Barbara H. | Overall Experience
El cliente no dejó un comentario.John T. | Overall Experience
Not all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.KABRIA TASHA N. | Overall Experience
It was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the futureArt W. | Overall Experience
It would have been better however. I had to deal with a UHaul employee that wasn't happy with me because I apparently wasn't using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn't going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn't trying to be helpful he was upset I didn't use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it's so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.Silkia R. | Online Move In
Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).roderick E. | First Impressions
Anne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.JOSETTE YOLANDA G. | Overall Experience
El cliente no dejó un comentario.Shailesh J. | Online Move In
Great location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.Jenetta T. | Overall Experience
Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.ANGELITA CRUZ G. | First Impressions
El cliente no dejó un comentario.Timothy S. | Overall Experience
El cliente no dejó un comentario.Ross M. | Overall Experience
El cliente no dejó un comentario.KENDRA NICOLE-ANNE B. | First Impressions
Great staff and clean facility. Would definitely use again.Paul T. | Overall Experience
El cliente no dejó un comentario.Samantha T. | First Impressions
Everything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.RAJESH MOHANDAS K. | Overall Experience
They let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.CLAUDIA ELIZABET V. | Overall Experience
El cliente no dejó un comentario.Julie O. | First Impressions
El cliente no dejó un comentario.Pamela M. | Overall Experience
El cliente no dejó un comentario.ANTONE M. | Overall Experience
Your business are very well clean and paying are good.SCOTT N. | Overall Experience
Convenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.Jennifer R. | Overall Experience
Even though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.robert c. | Overall Experience
El cliente no dejó un comentario.ken d. | Overall Experience
Long wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.BRADLEY C. | Overall Experience
El cliente no dejó un comentario.Renee P. | Overall Experience
El cliente no dejó un comentario.Richard N. | First Impressions
El cliente no dejó un comentario.Anthony J. | Overall Experience
El cliente no dejó un comentario.Shawn D. | Overall Experience
El cliente no dejó un comentario.Khari F. | First Impressions
El cliente no dejó un comentario.Karen M. | First Impressions
El cliente no dejó un comentario.Giordano B. | Overall Experience
El cliente no dejó un comentario.Lori P. | First Impressions
El cliente no dejó un comentario.Susan K. | Overall Experience
El cliente no dejó un comentario.peggy r. | Overall Experience
Employee work load doesnt give them opportunity to explain policies. I saw several customers angry at counter - it wasnt their fault. UHaul Leadership needs to learn how to defuse these situations. Bad internet reviews validate this happens to often at this location.jan e. | First Impressions
There was not enough help when I rented and when I closed account I waited over 35 minutes. But the staff I dealt with were goodSANDI F. | Overall Experience
El cliente no dejó un comentario.Lynn B. | Online Move In
The employees are always bust but, stay courteous and professional.James C. | Overall Experience
staff is excellent - very professionalken d. | First Impressions
El cliente no dejó un comentario.elana o. | First Impressions
El cliente no dejó un comentario.Deloris B. | Overall Experience
El cliente no dejó un comentario.DANIEL EDWARD M. | First Impressions
El cliente no dejó un comentario.Barbara H. | First Impressions
Great experience. The guy at the desk was very helpful, polite, and got me right in.Ronald R. | Online Move In
L.B. Mitchell the rep that helped me with my process order was excellent. Was very polite and professional. Very great service, great employee.OMAR M. | First Impressions
El cliente no dejó un comentario.karen m. | First Impressions
Easy and convenientEDWARD G. | Overall Experience
Everything was wonderful.William M. | Overall Experience
The only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It's a small store and people were just standing everywhere. It just doesn't seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.Jennifer J. | First Impressions
El cliente no dejó un comentario.Theresa T. | Overall Experience
El cliente no dejó un comentario.don c. | First Impressions
El cliente no dejó un comentario.Timesha Y. | Overall Experience
El cliente no dejó un comentario.amy b. | First Impressions
The staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.Renee P. | First Impressions
El cliente no dejó un comentario.Cristin F. | First Impressions
El cliente no dejó un comentario.Micheal M. | First Impressions
My only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!Kendra G. | Overall Experience
El cliente no dejó un comentario.timothy h. | Overall Experience
El cliente no dejó un comentario.Dawn J. | Overall Experience
El cliente no dejó un comentario.Paul T. | First Impressions
Moving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.robert c. | First Impressions
As the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facilitySamuel M. | Overall Experience
El cliente no dejó un comentario.Jessica H. | First Impressions
El cliente no dejó un comentario.Dawn J. | First Impressions
El cliente no dejó un comentario.scott v. | Overall Experience
fast and frendlyJames C. | First Impressions
El cliente no dejó un comentario.TIMOTHY S. | Overall Experience
El cliente no dejó un comentario.EDWARD G. | First Impressions
While there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fireGARY G. | First Impressions
El cliente no dejó un comentario.Beth T. | Overall Experience
UHAUL Waterford, is one of the best storage facilities around town. ¡Gracias!Tonya h. | Overall Experience
El cliente no dejó un comentario.MANDY B. | Overall Experience
Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.SANDI F. | First Impressions
Excellent Experience.jackie m. | Overall Experience
El cliente no dejó un comentario.Mary S. | Overall Experience
El cliente no dejó un comentario.Jerry R. | Overall Experience
El cliente no dejó un comentario.Ethan H. | Overall Experience
Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.Diane W. | Overall Experience
The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.Robert M. | Online Move In
El cliente no dejó un comentario.Valerie Y. | Online Move In
The Storage facility was clean and amazing I will definitely tell my friends and family about itSamantha M. | Overall Experience
I was over charged and the manager ann said she would fix it but never did. It's almost a year later.Ashley F. | Overall Experience
El cliente no dejó un comentario.Ramesh K. | Overall Experience
GraciasDale L. | Overall Experience
Need more staff to answer the phone. Phone service is unacceptable.DEBORAH P. | Overall Experience
El cliente no dejó un comentario.Carrie S. | First Impressions
El cliente no dejó un comentario.Jerry R. | First Impressions
Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.Ronald C. | First Impressions
El cliente no dejó un comentario.Stephen K. | First Impressions
Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!Kim O. | First Impressions
My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.Jeff W. | First Impressions
Everything was as expected. Thank youArthur B. | First Impressions
El cliente no dejó un comentario.SHARON H. | First Impressions
El cliente no dejó un comentario.Kelsey B. | Overall Experience
If we need storage or need to move again, we will definitely consider using this facility again.joetta A. | Overall Experience
The facility was extremely convenient and the staff was friendly and helpful.Sara A. | Overall Experience
The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.Paul H. | First Impressions
Took care of my rental storage needs promptly. Gracias.RONALDJOSEPH W. | First Impressions
people don't smile anymore.Don C. | First Impressions
El cliente no dejó un comentario.Marissa R. | Overall Experience
The front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....Todd C. | Overall Experience
Zack was very professional and made everything works smoothmicheal h. | First Impressions
Staff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.RICHARD B. | Overall Experience
I cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, "No we don't prorate." That was it. Unfriendly AND unfair.Laura E. | Overall Experience
El cliente no dejó un comentario.jess s. | Overall Experience
We were quite pleased with everything and have recommended it to friends already. Super place to do business with.Larry E. | Overall Experience
Services and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. ConstantinConstantin L. | Overall Experience
El cliente no dejó un comentario.PATRICIA B. | Overall Experience
I only wish that the storage area doors weren't left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.Stacy S. | Overall Experience
El cliente no dejó un comentario.Amanda T. | Overall Experience
El cliente no dejó un comentario.Denise N. | Overall Experience
Very good experience and extremely convenient...i appreciate the help from your staffPATRINAANNE A. | First Impressions
Zach and his crew are always amazing and helpful! I always recommend them to my friends and family!Denise N. | First Impressions
El cliente no dejó un comentario.Yahela D. | Overall Experience
El cliente no dejó un comentario.jackie m. | First Impressions
Needs to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.Alan R. | Overall Experience
I moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.Melissa M. | Overall Experience
El cliente no dejó un comentario.carrie s. | First Impressions
El cliente no dejó un comentario.DYANA F. | Overall Experience
A VERY efficient operation and friendlyDeborah S. | First Impressions
Very clean and well lighten placeEdward P. | First Impressions
I was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and IoanaConstantin L. | First Impressions
Rep was helpfulWILLA C. | First Impressions
El cliente no dejó un comentario.Brenda L. | First Impressions
My only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.Gidget C. | Overall Experience
El cliente no dejó un comentario.Carl P. | First Impressions
El cliente no dejó un comentario.MICHAEL T. | First Impressions
El cliente no dejó un comentario.Timothy S. | Overall Experience
El cliente no dejó un comentario.DYNETTA L. | Overall Experience
Customer service here was great!Shamea F. | First Impressions
I had some things come up missing but I am not sure why and I often forgot to put my code in so I guess it's on me. I was there for about a year.Heather L. | Overall Experience
El cliente no dejó un comentario.Troy M. | Overall Experience
El cliente no dejó un comentario.Gidget C. | First Impressions
Great experience 👍Robert B. | First Impressions
El cliente no dejó un comentario.Timothy V. | First Impressions
El cliente no dejó un comentario.cristy d. | First Impressions
I really appreciate UHaul's convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.Stacy S. | First Impressions
El cliente no dejó un comentario.jeanine t. | Overall Experience
El cliente no dejó un comentario.terri k. | Overall Experience
I was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!Larry E. | First Impressions
great staff. very helpfulERNEST T. | First Impressions
The staff were very nice and helpful. Your gate was easy to use and I was in and out when getting my storage unit. I appreciate that your paperwork wasn't long and tedious. I will spread the word.Alecia H. | Overall Experience
Service reps were so very helpful! Thank you! Wish I wrote down name!carole S. | First Impressions
Need more people to help customers during peak times- wait too long- lines are long- May I suggest putting benches so persons can sit- it is hard for me to stand 30 + minutes.James P T. | Overall Experience
GraciasShirley w. | First Impressions
Very helpful staff.Brian T. | First Impressions
No problems, two hard working guys!kathaleen c. | First Impressions
Great people and facility. Thanks!GORDON R. | Overall Experience
GraciasTIMIKA W. | Overall Experience
This facility is the best one I seen so far with that I will continue to use it ... I rate it 100 %miguel g. | Overall Experience
I had no problems with anythingLULA S. | Overall Experience
The staff was always willing to accommodate me as best as they could. Sometimes going above and beyond. The manager and his assistant manager made themselves available to answer my questions and conc.JOHN G. | Overall Experience
NingunoLiz D. | Overall Experience
Quick and friendly service. Explained everything and answered all my questions.Patricia J. | First Impressions
The customer service was excellent, and storage facility clean. No compLaintsTAMMY M. | Overall Experience
The convenient hours and location facilitated a smooth move.CHarles S. | Overall Experience
Great service from start to finish! My wait time was acceptable and everything was clearly explained. The location was very clean and welcoming. I would definitely recommend this location.Rosalyn S. | First Impressions
Plz Reduce payment. Access doors were locked. Ttook 1.5 hrs to gain access which caused addition contracted time. Unit was not as ordered. Had to move contents. Hard to reach a Rep. Mgr resolved.john s. | Overall Experience
After hours double doors do not open was very hard to bring cartful of stuff in through the man door Place was clean carts assessable Hard to load on the slant by door - cart kept rolling awayMary D. | Overall Experience
This team hustles and cares about its customers. The facilities are one of the largest around and they have converted to digital communication which is very convenient. Great job!!BARBARA R. | First Impressions
Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!MARY L. | First Impressions
It was pretty busy on Sunday. Everyone was courteous and helpful. My gate card didn't work at first so I had to come back in and get it fixed which was a bit of a hassle, but they fixed it quickly.Kathryn M. | First Impressions
Very friendly staff. Explained everything very well. Very clean interior units.Timothy J. | First Impressions
Took over an hour to rent out a unit, three employees had to help and there was a lot of confusion on what to charge for. Seemed unorganized. Closing out storage went much quicker.cassandra c. | Overall Experience
Outstanding group of associates, knowledgeable, helpful, informative.terry c. | Overall Experience
I love the security measures and the customer serviceTiffany K. | First Impressions
GreatORIN L. | Overall Experience
The staff is very helpful and friendly. Commodore, one of the Waterford store employees saw me struggling with a bundle of boxes and assisted me with loading them into my vehicle. Stellar employees!mary f. | First Impressions
The staff was very friendly. The ourdoor "parking" style units could be a little more cleaned out and marked.LEA F. | Overall Experience
thank youLiz D. | First Impressions
I've rented several trucks from here as well as used the storage facilities. The customer service staff is awesome! Very friendly and helpful! I would (and have) recommended this location.Catherine G. | Overall Experience
Nice place. Ann was very helpful .MARLA K. | First Impressions
Ive used U-Haul in the past always been satisfied with their equipment Caravans trailers I'll always continue using U-Haul as long as it's available thank you againROBERT R. | First Impressions
No one ensured that I could get into my storage and made me go back and forth to the office just for assistance. Poor service experienceTIMIKA W. | First Impressions
They were very helpful. Thank YouJohn R. | First Impressions
zach was efficient, friendly and quick. nice clean facilityKathryn Z. | First Impressions
GraciasTERRY W. | Overall Experience
Brand new facility with over 800 indoor units. Loading dock with garage pull in makes it above the other storage facilities around. Staff was very kind and helpful.Shawna B. | First Impressions
Thanks for taking great care of me!Sarah H. | Overall Experience
I was very satisfied with the overall experience of U haul. I appreciate you guys!Ninean T. | Overall Experience
Great staff!Joseph N. | First Impressions
Friendly staff! Very Friendly and great to work with!Scott J. | Overall Experience
Thank you so much for your service.Melvin S. | Overall Experience
Cal is very friendly, helpful and professionalCAROL R. | Overall Experience
I rented a truck & moved out of my unit. I sat at the counter 3 separate times & informed 3 diff staff I was moving out. It never got notated in system. I was billed for the next month.Richard B. | Overall Experience
Friendly and cooperativezakaria a. | Overall Experience
GreatMATT C. | Overall Experience
Was told about a replacement for my unti because the hinge was in super bad shape. Was told it would be done in minutes but it was hours later.Nicholas L. | Reservación
Took over 2 week for you guys to deliver my ubox to my location. Didn't hear anything. Had to call customer service multiple times to figure anything out, and that didn't help to muchJEREMY B. | Overall Experience
Took four different calls to the store to let them know I moved out and no longer needed my unit. received multiple notices saying I had late charges. every time I called I was on hold forever.Samantha B. | Overall Experience
Everything went great...until it didn't. I tried to cancel my storage unit in store and was told I would receive a receipt by email. I never did, had to call and struggle to close it over the phoneThomas B. | Overall Experience
Facilities could use updates compared to other uhaul facilities. The staff was courteous though always too busy. I had issues with ending my storage reservation despite conversations with 2 employees.Dalton M. | Overall Experience
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