Customer Reviews for U-Haul Moving & Storage of Waterfalls

5238 comentarios

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Great experience!

Michael B. 
Clasificación:
3.0

Hire some help that is more welcoming.

BRANDON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
5.0

Very nice and courteous young man helped us check in our U-Haul Saturday afternoon. We would use this U-haul again!

Bruce W. 
Clasificación:
4.0

Better phone service…had a hard time calling but everything else was great

Michael O. 
Clasificación:
5.0

The U-Haul app did not work on my smart phone. I was unable to use it to pick up my rental. Each time I tried to use the app to take the required pictures the app would rotate the photos incorrectly and reject the photo upload. I had to bother the already busy staff to finish my rental when I could have done it completely on my own.

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel Z. 
Clasificación:
4.0

I am very satisfied with my experience.

Kevin B. 
Clasificación:
5.0

Very good service! Rates on longer trips are too expensive! U-haul is a major corporation now because you have good vehicles and good staffs, and good service on site! Your phone system SUCKS! FIX IT! You can afford to fix your phone systems. Be professional about that situation too! That makes U-haul seem cheap and it is VERY FUSTRATING!!!! 😡 Time to share the wealth! Lower your rates and hire more staff at a living wage and benefits and watch what happens! You won't be able to keep up with business! You will have the edge on your competition too! Give people what they want and need - thats your customers and your staff members! What a great idea - right? There's many many times I have needed a truck or van, but just couldn't afford you guys or anybody! I put stuff off or looked for a friend with a truck. You guys miss out on alot of business like that. Just saying - - - sincerely, Tony LaRosee 😎

joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Lower price

Gregory H. 
Clasificación:
4.0

The cab smelled heavily of smoke

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
3.0

There was not enough staff to bring truck near check in counter or walk with me to where the truck was parked. Had to "do it your-self" mirror adjustment.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia V. 
Clasificación:
5.0

There was a mixup on how much gas I needed to put in when I returned it. I was first told eight gallons, but I only went 17 miles. It was straightened out right away, and I am very happy with the whole experience!

James W. 
Clasificación:
5.0

Very smooth process and not stressful at all!

Jennifer D. 
Clasificación:
4.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aypryl T. 
Clasificación:
4.0

The mobile check-in still required going to the counter since it was during business hours, and I could not tell if that really helped or not. There was not a line, but I suspect I would have needed to wait if there was because the location has a very minimal staff. I was late turning the truck in and they called me to check in, and I actually appreciated that.

James K. 
Clasificación:
5.0

The Uhaul I was using may need a tune up. It took a while to excelerate to minimum speed limit.

Chatara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gina R. 
Clasificación:
4.0

The only issue was that there was broken glass inside the trailer.

Connie J. 
Clasificación:
2.0

No customer skills. Would not address our problems

Victor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
5.0

Nothing no hustle very friendly overall a great experience got my move done with no issues

Jose S. 
Clasificación:
5.0

I had ordered my u-boxes to be delivered. We waited five hours at the storage place and it never showed. My husband drove to a local u-haul and picked on up himself…. We also had to buy a new hitch which was an extra expense. My box did not show on time in NJ. Nobody bothered to let me know. When I called the help line (I use that term loosely), after waiting on hold for 30 minutes, the lady couldn't give me any information. She said that the trucks are subcontracted and that u-haul did not keep track of them. I was really shocked that in this day and age U-haul couldn't figure out a way to track trucks. The guy at my pick up location was great. I am hoping to get my $50 off per day for it being late but I doubt it. I will warn people about my experience.

Matthew K. 
Clasificación:
5.0

Fast and friendly

JOHN P. 
Clasificación:
1.0

Not helpful/rude - the staff was horrible. The offer to drive the U-haul to another drop-off location an hour away was ridiculous when we lived closer to a metropolitan area that NEEDS U-hauls with college moves - stupid.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

This is only the second time I have ever used my hitch on the SUV. I have now learned the hard way about the hitch rattling. I wish U-Haul would have warned me about the noise and had solutions like silencer products I could have purchased before the 2 trips. Thank You Team U-Haul!

David H. 
Clasificación:
3.0

Make sure that the truck is in good condition. Tire pressure light was one, engine light was on, fuel gage didn't work. Crap truck

Andrew S. 
Clasificación:
5.0

Tell people about the mileage charge if you go over! I did not know it would cost quite a bit more if I went over a certain amount!

Linda Q. 
Clasificación:
4.0

Store could use more parking, had to park in the back, but not a huge issue.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
5.0

All was great. Equipment was ready and waiting. Staff was very helpful.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alix C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F. 
Clasificación:
5.0

fine; no suggestions

Melisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad N. 
Clasificación:
4.0

I was a little late in returning the truck. Ten minutes after it was due back the manager called and told me that if I didn't have the truck back within the hour he would call the police and report the truck stolen. I argued with him about this--how could he say it was stolen if it was only going to be late. This bullying was totally unacceptable. I returned the truck within an hour of our phone call.

Konrad S. 
Clasificación:
3.0

I tried calling several times and never did get them to answer so I had to call a different location to rent one

Roger W. 
Clasificación:
5.0

I didn't understand that there would be a $30.00 service fee on top of the cost of gas to refill the gas tank. Also, when I called to say I would be late, there was nobody to answer the phone. Thankfully, I wasn't charged extra for being late.

Carolyn H. 
Clasificación:
5.0

Be able to call the specific location and not have to go through corporate and be on the phone 30 mins every time to ask simple questions specific to the location you're trying to reach

Kaitlin S. 
Clasificación:
5.0

Very easy and efficient drop off they were extremely organized and very nice and helpful at every level

melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

loren F. 
Clasificación:
5.0

Everyone I talked with was very nice great customer service thank you

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fils N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Excellent young man who checked me in!

Cynthia S. 
Clasificación:
1.0

Was told I could drop my rental off at 4pm the next day at no charge after I asked for the 20 dollar conscience fee, was then charged over 50 dollars when I arrived.

Jayden S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin P. 
Clasificación:
5.0

Needs more customer parking.

Jack M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent B. 
Clasificación:
5.0

Great service, if i move again i will definitely use uhaul again

BRETT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecil B. 
Clasificación:
3.0

made reservation online, said pickup 24/7 mobile pickup without assistance in confirmation emails and directions how to pickup- got to location and entered code and said it was hand delivery, had to wait until location opened. checked out with 24 hour duration locked in, switched to 20 hours after hitting submit on final page. got asked for 5 or more additional services throughout the checkout process making the whole process long and irritating. these could all be streamlined where there is not an additional page for everything you are trying to hawk. everyone and everything at the location was fine, your online process however is a joke...

james B. 
Clasificación:
1.0

First off, you all can make sure your employees do a full inspection before renting a truck back out to a 58 year old woman and a disabled man in a wheelchair. My mother paid nearly 1,000 dollars to spread your alls logo from Iowa to Tennessee. Upon returning this truck she's being told there's damage and that she is responsible because your staff FAILED to fully inspect before rerenting out the equipment!! My mother came no where close to an over hang with this truck to do the damage that was already there when she picked it up!! I am highly unsatisfied with your employees poor work ethics and lack of honesty. I will be spreading my mothers story if she pays for your employees mistake and arrogance!

Erla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey H. 
Clasificación:
5.0

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Gracia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allison K. 
Clasificación:
5.0

Mostly, I had problems with the website. The people at this location were great and when I finally got through on the phone, they were able to help me quickly.

David E. 
Clasificación:
1.0

truck was unavailable when we went to pick up, no one helped us, we called customer service, only got a truck because of a cancellation. Truck was lacking shocks and half our items broke or were damaged. Very displeased with service and quality of equipment.

Brian T. 
Clasificación:
3.0

Stop switching things on customers. I was originally scheduled to pick up in Shell Rock, IA. That got switched then i was originally scheduled to drop off in Boone, IA then that got switched. Without saying anything to me. Im not using Uhaul for my next move.

Christopher F. 
Clasificación:
4.0

Depending on which way you enter the property, the office not well marked from the back of the lot

Robert S. 
Clasificación:
5.0

Customer representative was very helpful and courteous. It was a great experience!

Catherine F. 
Clasificación:
3.0

Person making my original reservation did not really seem to know what he was doing. But the other person working there was helpful.

Brian S. 
Clasificación:
3.0

The guys were very nice and professional. But my guarantee rental wasn't available and I had to get a smaller truck. Had to make extra trips which costed more for mileage. The 50 dollar refund didn't cover the wasted time and money.

Faye F. 
Clasificación:
5.0

The Waterloo crew was helpful through a stressful time of our move. They suggested packaging solutions and several vehicles for our move to storage and out of state moves. They were friendly and super courteous

Michael Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
4.0

Brandon was very helpful and was able to get me what I needed to moving my house contents out after it was damaged by a tornado.

Chad S. 
Clasificación:
5.0

Equipment was maintained. The trailer was dirty.

Matthew R. 
Clasificación:
4.0

My pickup was delayed from 730AM to Noon without any notification (had to look up in my account to find out) and pickup location also changed. Not good

Edward M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
3.0

We BLEW A TIRE under an hour after leaving this location. The truck was clearly not properly inspected and we were left in danger sitting on the side of the busy interstate! Unacceptable.

Brett R. 
Clasificación:
4.0

Very professional. Inspected trailer, unhooked and I was on my way.

Wayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
5.0

Keep the staff this morning and evening well paid. Three recent rentals, always clean trucks and simple check in and out, great customer service! Never had to wait. Tough to reach by phone at times, but you have to know the right time of day to call to reach someone at the store.

Brandon M. 
Clasificación:
5.0

Ninguno

Debbie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
4.0

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  First Impressions 
Clasificación:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  First Impressions 
Clasificación:
3.0

Friendly was helped right away

Dan B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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