Customer Reviews for U-Haul Moving & Storage of Warwick

3,524 comentarios

279 Oakland Beach Ave   Warwick, RI 02889
(@ 117)

(401) 737-8536

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(401) 737-8536

279 Oakland Beach Ave
Warwick, RI 02889
(@ 117)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

JASON I. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Janis I.  |  Overall Experience 
Rating:
5.0

Tyler did an outstanding job on my hitch installation. Very goo quality workmanship

Donna-Marie F. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Better signage as to where the entrance is. Difficult to tell from the road.

ELIAS A. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Edilyn B. 
Rating:
5.0

Everything went very smoothly. The gentlemen that I spoke with were very nice and customer service oriented.

Linda G. 
Rating:
5.0

Great customer service. Informative. quick installation

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Sergey M. 
Rating:
4.0

There was a pair of men's underwear and socks in the driver's side, kind of concerning given the plague.

Gianna P. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
2.0

Card key box for after hours was most of the time off when I went. Staff was inattentive and not helpful when I told them what was wrong.

Brianna M.  |  Overall Experience 
Rating:
5.0

Very professional and polite. Thank you Larry!

Randall E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
2.0

Customer service was not greatl

CHRISHONDRA S. 
Rating:
5.0

Overall, this was a good rental experience. This is my 3rd time renting U-haul cargo vans and the experience is always good. The Rhode Island District Manager was so very nice in accommodating this rental for me. And, the local staff were extremely patient and kind. I would definitely recommend this location. Good Job gentlemen! Thank you.

Alfreda S. 
Rating:
4.0

Customer did not leave a comment.

vivian A. 
Rating:
5.0

Rental person was helpful and friendly

Rodeshia S. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Rodney N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Kyle who took care my rental was fabulous. Quick efficient and friendly. More people should be like him. Trailer I rented was exactly what I needed. I was going to go smaller but Kyle recommended going next size up and he was right

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Assisting staff member was great! Only issue is that the trucks mileage way off. It was off by 24000+ and the staff couldn't figure out how to get it changed.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Rob T. 
Rating:
1.0

The only employee at this location that I dealt with or observed in the 3+ hours and two visits I made to get this hitch installed who is worth the money you pay them is the actual mechanic who did the installation. The rest of them, starting with Adam who seemed to be in charge were the personification of extremely poor customer service and brand representation. If your training program includes lessons on how to be rude to customers, as unfriendly and unhelpful as possible, not to smile or look customers in the eye snd be completely oblivious to the duration of their visit, then they are doing a great job. If not, this location will be delivering a horrible customer experience to everyone who walks through the door.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Lynne L. 
Rating:
5.0

Great experience using U-Haul and great staff! Thank you!

Bethany C. 
Rating:
2.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I highly recommend U-Haul for service and storage units.

Mary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

All good

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jane M. 
Rating:
5.0

My wife and I had to wait for the job to get done as this was our only car. It would be nice if there was a waiting room.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

MARY N. 
Rating:
5.0

Customer did not leave a comment.

kelly A. 
Rating:
5.0

This was a very easy and efficient process. I had to change my moving day the last minute and the people I worked with were accommodating and I was able to get my truck on time and move what I had to. It was a great experience.

Michael C. 
Rating:
3.0

The only problem is when you call no one from the Warwick store picks up the phone. Called 3 times put on hold for a long time.

Philip C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene J.  |  Overall Experience 
Rating:
5.0

We understand the shortage of trucks, but allow us to drop off at a more convenient location.

Francis L. 
Rating:
2.0

I arrived on time it rent the truck, and with two people in front of me, I waited 25 minutes to get my truck. Upon returning the truck, the bill which that morning was estimated at $89, had turned into $170. The computer system had overcharged me $70. After much discussion with the clerk we came to a reasonable compromise, but needless to say I will not be renting from Uhaul again.

Amanda C. 
Rating:
5.0

I wasn't sure what type gas to put in as the van I rented sounded like a diesel. I called them to ask so I didn't do it incorrectly. Maybe the equipment should have it indicated some where. I looked all over but no place did it say. They were quick to reply. It was still a very positive experience. Thank you.

Priscilla R. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

We got down graded size of the truck we originally reserved and had to go to two different locations day of pick up. The reservation system at Uhaul is terrible and caused many complications the day of moving.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

kayla S. 
Rating:
5.0

After arriving in Rhode Island I realized I didn’t reserve a big enough storage unit. When I mentioned this to the gentleman that was assisting me, he not only did what he could to get me a bigger unit, he also informed me that because I relocated to another state I also got the first month free for my storage unit. That was a nice surprise! The facility is exceptionally clean and well maintained. Overall, I am very happy with my experience so far.

Melissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
4.0

I returned the truck 5 minutes before closing time and the employee there was graceful and handled it with a smile.

Joel N. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Pleasant experience overall.

Thomas W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITHA C. 
Rating:
5.0

Good experience overall.

Thomas W. 
Rating:
5.0

The bed was a little dirty (needed to be swept), but was okay.

Richard H. 
Rating:
5.0

They got us out fast which was very very appreciated.

VERONICA G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Quick & convenient… everything went smoothly

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
2.0

I was charge twice for the service and only got refund half of the over charge price. The manager is rude and may need a public relations course to represent the company.

Waldyn S. 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Debbie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Nothing they were superb.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
2.0

The staff and location are great! Vehicle I rented this time around was the worst that I have rented in years from U-Haul.

Christopher L. 
Rating:
2.0

Received rental van with no issues, until the next morning. Went to start van and was unable to due to a theft deterrent system. I called the roadside assistance line upon discovering this and the person told me that this happens and it should clear and start after a few moments and trying to lock and unlock the van. It did start 35 minutes later. This happened several times on my journey and each time taking 20-30 minutes or more. Upon returning the van at the end of the agreement I mentioned this to the employee that checked it back in (same who checked it out) and he seemed a little bit concerned and looked into his computer notes, he said it did say it in the notes for it to be fixed. I was never made aware of this upon the rental agreement and it was an extreme inconvience to my travels and he seemed less than enthusiastic to care. Also, why would a van like that be rented to a customer when there were plenty on the site to go out. I find this situation completely distasteful.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
1.0

Installation was done with as worse quality and way as possible. When I pointed issues, I got answer "if I so smart was needed to make this installation by myself". Horrible experience ever. I did pay $150 for super bad installation and communication and now need some one else to re-work what guy from U-Haul made. Super bad.

Stanislav G. 
Rating:
3.0

Have the size that I requested a month ahead of time ready for me instead of a smaller truck. I ended up having to rent a trailer and make a second trip. Not too happy. Also the roof of the truck leaked and some of my belongings were ruined

Patrick F. 
Rating:
5.0

I don't remember the man's name but I think his title was hitch receiver installer. He had a goatee. He was very helpful and friendly. I didn't have a necessary part to hook lights up to a trailer. Uhaul didn't have it in stock so he took the time to show me what I needed to get and where to access the cable inside the vehicle. Great customer service.

Adam M. 
Rating:
5.0

Everything went perfectly

Lizbeth M. 
Rating:
3.0

Ensure employees answer the phone regularly. After renting the truck, I had a problem with my reservation and was unable to get through on the phone, even though I called 6-7 times over the course of several hours and left a message. This forced me to drive the 30+ mins back to the store to get help with a very simple matter.

Jordan J. 
Rating:
5.0

I would definitely rent again. The two gentlemen working on the 4th July were very patient, polite and seem to know what they were doing .

Debbie M M. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
4.0

The only reason why i didnt give it a 5 was the fact that you dont prorate i cleared my unit out on the 4th of june after paying on the first and could not get the difference so i kept the unit until july first

William B.  |  Overall Experience 
Rating:
1.0

A manager was supposed to contact me and never did I keep getting charged I'm planning to dispute the charges with my banking I'm not contacted immediately 401 837 0094

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

I know the labor pool is tight, but this location could certainly use more help.

Bernard Q. 
Rating:
5.0

The person who checked me in was courteous, polite, helpful and patient.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
4.0

Customer did not leave a comment.

Kiersten C. 
Rating:
4.0

Customer did not leave a comment.

Marco P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHN M. 
Rating:
5.0

Can't think of anything, I was impressed with every aspect of my experience with the purchase and installation of my hitch.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Gregg L. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

My mileage was not correct, the cashier never fixed the mileage and Uhaul is now trying to charge me for driving 2,000 miles on my rental. My rental was return within two hours and I drove under 25 miles in reality. I will never EVER use uhaul again. They are thieves and extremely unorganized.

Saif I. 
Rating:
4.0

Customer did not leave a comment.

Valerie t.  |  Overall Experience 
Rating:
3.0

The staff at this U-Haul were rude will never tell anyone to use this U-Haul

Paulette B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie W.  |  Overall Experience 
Rating:
4.0

I only had one problem i paid my full month on june 4th and moved out on june 5th and did not get any of money back...i think that is very unfair..

Diane F.  |  Overall Experience 
Rating:
5.0

If I was in a position to improve anything at U Haul it would be the wait time at your call center. I realize there are many customers all attempting too speak with a representative and some if not most could easily access your on line service. But in my situation I wasn’t able to get access to make a reservation for my storage. I am not sure if I had spoke with a representative on the phone my issue would have been resolved? Because I hung up several times from frustration of listening to your recorded messages prompting me to use the online service that I could not. The longest wait time was almost a half n hour . My solution was to drive directly to the location . I was pleased with your Staff and the associate who help me reserve my storage unit as well as the simplicity returning your truck the next day .

Phyllis G.  |  First Impressions 
Rating:
3.0

When we emptied the storage bin, I went into the office to close out the paper work I asked if we would get money back since we were closing out a couple of days early would get a refund. The person closing the account said, no we don't prorate the larger units. We closed a smaller unit earlier in the money and we got money back, what is the difference?

Bonnie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leona B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful. It gets stressful while moving, especially when you need to store everything. They rolled with changes in closing datesz movers backing out and about a hundred other things. They were real helpful.

GREGORY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chung Hsuan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent M.  |  Overall Experience 
Rating:
3.0

The day that I started moving some of my things in. I asked an individual if he was an employee of the facility, and his reply was “ no I just wear this brown shirt cause I like it”. The reply bothered me so much that I’m looking for a new storage facility.

Anita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick F.  |  Online Move In 
Rating:
5.0

Person at the desk was extremely patient and helpful. Facility was clean and elevator worked well. Great improvement over the Pawtucket one.

JUDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy W.  |  First Impressions 
Rating:
1.0

I tried to cancel my reservation the same day it was made. An hour later. No one answered the phone. It took 2 days to get custody service online and I charged a full months rent without even moving in.

Allice G.  |  Online Move In 
Rating:
3.0

My one complaint is that even though I had made a reservation and given my credit card, the unit I had reserved was given to someone else. End result: I was stuck with a unit that is NOT directly accessible from the outside, which inconvenienced me and caused me to pay more for my movers (to pay for the “extra steps”). I also had to spend $30 more PER MONTH for my unit.

Ron N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paulette B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla D.  |  Overall Experience 
Rating:
5.0

They were so kind to me and very helpful...aI highly recommend this facility....Thank You Diane Faria

Diane F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George X.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan H.  |  Overall Experience 
Rating:
4.0

Sliding doors were locked every time I went and I had to wait for someone to unlock them. Very inconvenient. Other than that it was very nice. Clean, well lit, and secure.

Joe B.  |  Overall Experience 
Rating:
5.0

It's a well maintained place for your peace of mind

Mohammad R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda n.  |  Overall Experience 
Rating:
4.0

The facility was fine. I could have used more light in the unit, though.

Naomi B.  |  Overall Experience 
Rating:
5.0

Thanks. I needed a space to temporarily store things until I could gradually move them to our house. Worked out great.

Nancy C.  |  Overall Experience 
Rating:
5.0

This was a safe and clean experience for my needs

karleen w.  |  Overall Experience 
Rating:
4.0

Only issue was with the security access card.

Marianne B.  |  First Impressions 
Rating:
5.0

The staff was very nice and professional. My storage unit was spotless and well lit. If I had to rent another storage unit it would be at your location, also I would recommend it to friends and family! Than You

Sarah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin L.  |  Online Move In 
Rating:
5.0

Easy access, friendly staff, clean, they had what we needed. Storage area very clean well maintained, have flat cart to use, secure Highly recommended.

Frank B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose J.  |  First Impressions 
Rating:
5.0

Service was excellent!! Storage unit clean.. very happy!!

Mary N.  |  First Impressions 
Rating:
5.0

Everything met our needs so far :D

Janis I.  |  First Impressions 
Rating:
5.0

Very helpful staff.

Kip P.  |  First Impressions 
No reviews have been submitted for this location.

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