The only issue I had was it was in tow mode and it took me a few minutes to figure out how to shut it off.
Mary D.Customer Reviews for U-Haul Moving & Storage of Warwick
Testimonials From Recent Customers
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The location is a bit confusing to navigate. Bigger signs, including one guiding you to the main office would be helpful.
STACY G.Tom and Ron were so helpful in getting us squared away with what we needed.
Jessica M.Guy at counter is excellent
James D.Great staff no issues !!
donald P.Mileage was reported lower than actually at start of rental. Truck was disgusting and smelled of smoke. Would never recommend UHaul and will not be returning.
Andre C.Not much. The staff was outstanding! I have had issues trying to rent from a convenient location. The website pushes my to a location further than I would like to go. Must have to make reservations a month in advance!
Bernard Q.workers were helpful
Paul T.The employees at the Warwick location are rude and untrustworthy. If I am to ever to rent again, I will never go to Warwick, period!
Michelle R.Awful customer service. I refuse to use uhaul ever again, nor will I recommend to anyone after experience. I used uhaul for years to store Belongings, I never had to deal with customer service.
Bethany G.The truck had issues. Slowed us down a bit. Told uhaul location employee that the truck ran horrible. Nothing was done to accommodate.
Louie C.It was quick and easy
MICHAEL R.Each employee I interacted with was friendly and professional. They made the whole rental process smooth and easy! Would definitely rent from this location in the future.
Brian T.No improvement needed. Continue doing a great job.
albert G.I was called the day before my pickup and rudely informed that my pickup would be in a location 15 min from where I selected a month ago when I made my reservation. Uhaul should make people aware they may not be able to pick up in the location they select. It was a huge inconvenience that we were not prepared for.
Elizabeth K.We had a great experience. I can't think of any improvements needed at this time. The gentleman who helped us was friendly, knowledgeable and very helpful. ¡Gracias!
darlene S.Service was quick, friendly
Mary A.Pick up truck doing it all mobile is tough. After doing pictures of a headshot and your license and you then have to put stuff down to verify is crazy. I needed the truck for a few short hours returned it well before the time. That mobile pick up is frustrating at best
Mathew B.The staff here is great
Todd M.toms great
MAX G.I think his name was Alex...He was very nice and helpful. He invited me back again when I told him I was moving to a new apartment...Thank you, Robert
Robert I.Windshield washer fluid low level light came on. Inside of windshield needed cleaning. Other than that all around experience was excellent.
William D.Quick and easy pickup and drop off. Very well managed site.
Joseph L.I thought I had swept it out good but got charged 15 bucks. when I worked there I would've told the customer ahead of time and given a chance to revel an esp since I unhooked and put back for the guy.
MAX G.I wanted to pick this truck up from Fall River and I had to pick it up in Warwick. Only complaint.
Christian C.Ty
Lisa L.the people at this location make special efforts to ensure that everything goes smoothly
Susan W.There were far too many menus to click through of services recommended when reserving online. Enough were I'm considering buying a utility trailer for the convenience of having it and not having to go through the uhaul reservation process.
Adam M.Very professional.
Bronson S.Not much to improve. Return was fast and easy.
Keith S.The two individuals that helped me at this location were awesome! So friendly, helpful, and had the truck ready so quickly. I recommend working with this location exclusively. Downside was that I reserved a 20' truck at least 2 weeks before the pickup date but they didnt have one available. I had to use a 15' - I expected them to have a 20' there ready for me. That was the only unreasonable thing about this location.
Emily M.Very smooth transaction. Fabulous customer service. !
William D.Gracias
MAHMOUD S.Not a thing
John D.Nothing really. The staff was so friendly and helpful! And professional!
Zachary D.Everything was perfect
DAVID H.Such amazing help and experience. Ty.
Rachel B. | First ImpressionsThe Gentlemen working were always polite and very helpful🙂 Thank you for making my unwanted move much easier.. ❤Kristy Lee
Kristy S. | Overall ExperienceNada
Howard W.Even the mechanic at the motorcycle dealer agreed this is the best trailer.
BERNARD Q.One of the employees (beard guy) was not helpful at all when I arrived. I had some questions about check in process so I went in and the employee with a long beard acting like I was bothering him with my questions. The trucks back door and loading ramp were frozen shut. Good thing I checked before I left.. Guy with beard did not but complain about having to unfreeze it for me., saying you guys aren't prepared for stuff like this Another employee came over with glasses and he was excellent. That employee got the back door open and loading ramp unfrozen in 5 mins but then noticed the appliance dolly and furniture pads I ordered was not in truck so he went to get those for me. I got to the location early at 1120 but it took 45 mins to check in and I didn't get on the road till almost 12 which was ridiculous.
Jennifer M.Reserved a budget truck and when I went to pick it up they did not have it. Luckily I was able to get a truck from this U-Haul location at the drop of a hat. The employees here were nice, which is not usually the case with most places in this business. And to top it all off because there was a snow storm the weekend I rented the truck I received a great discount when returning my truck. Couldn't ask for more. Gracias
Edward M.Every time I rent from this location everyone is friendly and Courteous
WENDY C.Your staff at the location were polite and professional. Gracias
MARILYN W.You should add a winch on to them would make it easier to be able to load cars that don't start or have no motor please an thank you
ADAM C.Did they find a pair of headphones in the truck i rented ? If yes please give me a call 4014425862
Welbi G. | First ImpressionsLove U-haul
Kenneth C. | First ImpressionsThe people at the front counter could improve on customer interaction as I work in customer service and they didn't really talk to me/barely responded to my questions.
Emma N. | Online Move InThese folks were great. ..very helpful and accommodating
Valerie E. | First ImpressionsTom and Rich were very helpful to me patience with me being blind.
Gina S. | First ImpressionsYour younger staff is rude and obnoxious. Very cocky when answering questions. I own 3 businesses and I would not have anyone in my office that acted or commented the way they do. Spent a lot of money in your facility. Service was horrible
SHAWN K. | Overall ExperienceMy first time using storage at this facility. The young gentleman at the counter walked me through all of the electronics-key in and out cards etc and walked out when I was having trouble getting access my first night He stayed to help instead of going home on time. He was excellent as were other staff members earlier in the day.
Joan M. | First ImpressionsCard key box for after hours was most of the time off when I went. Staff was inattentive and not helpful when I told them what was wrong.
Brianna M. | Overall ExperienceI highly recommend U-Haul for service and storage units.
Mary N. | Overall ExperienceThe only problem is when you call no one from the Warwick store picks up the phone. Called 3 times put on hold for a long time.
Philip C. | Overall ExperienceAfter arriving in Rhode Island I realized I didn't reserve a big enough storage unit. When I mentioned this to the gentleman that was assisting me, he not only did what he could to get me a bigger unit, he also informed me that because I relocated to another state I also got the first month free for my storage unit. That was a nice surprise! The facility is exceptionally clean and well maintained. Overall, I am very happy with my experience so far.
Melissa S. | First ImpressionsPleasant experience overall.
Thomas W. | First ImpressionsThe only reason why i didnt give it a 5 was the fact that you dont prorate i cleared my unit out on the 4th of june after paying on the first and could not get the difference so i kept the unit until july first
William B. | Overall ExperienceThe staff at this U-Haul were rude will never tell anyone to use this U-Haul
Paulette B. | Overall ExperienceI only had one problem i paid my full month on june 4th and moved out on june 5th and did not get any of money back...i think that is very unfair..
Diane F. | Overall ExperienceIf I was in a position to improve anything at U Haul it would be the wait time at your call center. I realize there are many customers all attempting too speak with a representative and some if not most could easily access your on line service. But in my situation I wasn't able to get access to make a reservation for my storage. I am not sure if I had spoke with a representative on the phone my issue would have been resolved? Because I hung up several times from frustration of listening to your recorded messages prompting me to use the online service that I could not. The longest wait time was almost a half n hour . My solution was to drive directly to the location . I was pleased with your Staff and the associate who help me reserve my storage unit as well as the simplicity returning your truck the next day .
Phyllis G. | First ImpressionsWhen we emptied the storage bin, I went into the office to close out the paper work I asked if we would get money back since we were closing out a couple of days early would get a refund. The person closing the account said, no we don't prorate the larger units. We closed a smaller unit earlier in the money and we got money back, what is the difference?
Bonnie M. | Overall ExperienceEveryone was friendly and helpful. It gets stressful while moving, especially when you need to store everything. They rolled with changes in closing datesz movers backing out and about a hundred other things. They were real helpful.
GREGORY D. | Overall ExperienceThe day that I started moving some of my things in. I asked an individual if he was an employee of the facility, and his reply was " no I just wear this brown shirt cause I like it". The reply bothered me so much that I'm looking for a new storage facility.
Anita S. | First ImpressionsPerson at the desk was extremely patient and helpful. Facility was clean and elevator worked well. Great improvement over the Pawtucket one.
JUDY H. | First ImpressionsI tried to cancel my reservation the same day it was made. An hour later. No one answered the phone. It took 2 days to get custody service online and I charged a full months rent without even moving in.
Allice G. | Online Move InMy one complaint is that even though I had made a reservation and given my credit card, the unit I had reserved was given to someone else. End result: I was stuck with a unit that is NOT directly accessible from the outside, which inconvenienced me and caused me to pay more for my movers (to pay for the "extra steps"). I also had to spend $30 more PER MONTH for my unit.
Ron N. | First ImpressionsThey were so kind to me and very helpful...aI highly recommend this facility....Thank You Diane Faria
Diane F. | First ImpressionsSliding doors were locked every time I went and I had to wait for someone to unlock them. Very inconvenient. Other than that it was very nice. Clean, well lit, and secure.
Joe B. | Overall ExperienceIt's a well maintained place for your peace of mind
Mohammad R. | Overall ExperienceThe facility was fine. I could have used more light in the unit, though.
Naomi B. | Overall ExperienceThanks. I needed a space to temporarily store things until I could gradually move them to our house. Worked out great.
Nancy C. | Overall ExperienceThis was a safe and clean experience for my needs
karleen w. | Overall ExperienceOnly issue was with the security access card.
Marianne B. | First ImpressionsThe staff was very nice and professional. My storage unit was spotless and well lit. If I had to rent another storage unit it would be at your location, also I would recommend it to friends and family! Than You
Sarah M. | Overall ExperienceGracias
Adam H. | Online Move InThe woman who irking morning ls to clean/ lockout customers couldn't have been more rude or unprofessional in every passing and encounter. Customer service is NOT her forte. Maybe something without customer interaction? Because of that I have already secured storage with cubesmart (who's been nothing but professional and kind the whole time)
Brandon M. | Online Move InEasy access, friendly staff, clean, they had what we needed. Storage area very clean well maintained, have flat cart to use, secure Highly recommended.
Frank B. | First ImpressionsGreat experience.
James F. | Overall ExperienceEverything was fine, the only issue is that I ended my rental three weeks early and there was no refund.. minor thing but important.
Eugene J. | Overall ExperienceU was very nice to me I had so hard times u worked who's me ty so much
Angela A. | Overall ExperienceNo Issues at all, If moving is not stressful enough the entire U-Haul staff made it much easier and that was appreciated greatly.
eric n. | Overall ExperienceService was excellent!! Storage unit clean.. very happy!!
Mary N. | First Impressionsi have to say that all the staff that I encountered were super friendly. Please keep it that way!!
LYNN T. | Overall ExperienceGreat storage
Ryan T. | Overall ExperienceAll was great!
Dineen G. | Overall ExperienceAlways very easy to rent here. Thank you!
Robin L. | Overall ExperienceThey keypad outside which allows access into the storage unit was broken for the last 5 months or so which meant the only time the unit could be accessed was during the day when the office was open
James P. | Overall Experiencewas pleased with the convenience and experience. would use the facility again.
Todd S. | Overall ExperienceGreat staff
stephen c. | Overall ExperienceNa
Michael R. | Overall ExperienceI had my storage unit for 3 months. I never had a problem. Staff was always very helpful and friendly.
Wendy M. | Overall Experiencethank you
Laurie M. | Overall ExperienceGreat people
John M. | First Impressions.
sarah m. | Overall ExperienceGreat place to store ur belongings.
francisco m. | Overall ExperienceFelt sorry for the desk person who was very unfamiliar with the check in process. Took a long time. Kudos to the employee who was patient while teaching her.
Linda W. | Overall ExperienceNice clean place
Matthew O. | Overall ExperienceSuper friendly and helpful staff. Kimberley is the best and deserves a raise!
Sean H. | Overall Experience😊
Vincent C. | Overall ExperienceScrewed up my drop location, my reserved storage wasn't available when I arrived, failed to set up auto-pay when I asked which caused a late fee, then overcharged an extra month after I left. Ugh
Thomas N. | Overall ExperienceCustomer service was GREAT, but we were given incorrect information about the accessibility times and had to leave before we were ready. we weren't staying nearby and had to come back the next day.
Leland B. | First ImpressionsEveryone was very friendly
Matthew O. | First ImpressionsProfessional and well run. Thank you.
Kathleen W. | Overall Experience1st vehicle falling apart Employee tried talking me out of services I requsted
Marc L. | Overall ExperienceGreat place. Always had help when I needed and easy convenient hours to pay for my unit!
Kerry W. | Overall ExperienceGreat job by all personnel .
ron p. | Overall ExperienceDerek was very helpful and friendly in showing me my unit and answering all questions.
Teaira B. | First ImpressionsEvery time I went into the office every associate was very informative, friendly and helpful.
KAREN P. | Overall ExperienceThe associate, Kim, was absolutely wonderful. The facility was clean , well-equipped and access to the elevator was good. Locks for the units should be Universal. Wasted my money.
Kathleen W. | First ImpressionsGentleman working with me did not seem like he wanted to be there at all. Felt like going through motions.
Michael D. | First ImpressionsEverything met our needs so far :D
Janis I. | First ImpressionsI would recommend to someone that was in a pinch with no other options. Otherwise it's too expensive. I ended up putting a 20ft storage container in my driveway for half the price, double the space.
Erik H. | Overall ExperienceVery helpful staff.
Kip P. | First Impressionsseveral points but not enough characters to make them. It appears that you don't really want to know opinions. (You will lose customers to new competition if issues aren't dealt with).
Brian C. | Overall ExperienceStorage area was in great shape but the mouse problem was much more than I expected when I moved out and found what was chewed up and mouse dropping everywhere. Place was dry and secure no problem.
LARRY J. | Overall ExperienceGreat service.
ROBERT M S. | Overall ExperienceI rented three units and truck & trailer. On day of packing for Florida we were told I have to stop they were closed. We left for Florida without all our stuff. Have to figure how to get stuff to FL.
bruce b. | Overall ExperienceWould use storage again in the future.
Raymond L. | Overall ExperienceI am still in one of your storage units and your service is commendable.
Raymond L. | Overall ExperienceGood service,good facility
DIANE G. | Overall ExperienceBeen with u guys for awhile and u guys do a great job
Kyle B. | Overall Experience.
Amanda S. | Overall ExperienceDiffently would recommend
tracy m. | Overall ExperienceThe only feature a little back lacking to this well run operation is parking space. Mostly to maneuver in and out of the lot. Other than than. Very good.
Patrick c. | Overall ExperienceGood service all around. Very competent staff. Willing to work with me on my storage needs. Will continue to use.
CHRISTOPH S B. | ReservaciónNo comments
Henry b. | Overall ExperienceTWICE DURING THE 9 YEARS AS A CUSTOMER, THERE WAS AN INCIDENT WHERE I WAS TO BE GRANTED A CREDIT, BOTH TIMES IT APPEARED TO BE A PROBLEM. MOST RECENT UPON CLOSING-OUT MY ACCOUNT.
JOHN A. | Overall ExperienceMoving is always difficult, but Warwick UHaul staff made it possible.
david v. | Overall ExperienceVery nice facility; helpful and friendly staff. Reasonably priced.
Samantha S. | Overall ExperienceWe came in 10 mins before closing the girl was extremely helpful still took us to check out the space and was smiling and joking with us the whole time. Explained everything. Very pleased all around
michelle r. | Overall ExperienceEverything was perfect. Never had to worry about the security of me possessions.
franklin d. | Overall ExperienceThe staff members were friendly, helpful, eager to help problem-solve. This location is extremely busy so they were always doing three things at once, but they helped me with what I needed.
Nancy F. | Overall ExperienceNo issues with the facility or the service.I was given an "alarm" access card that didn't seem to do anything or have any purpose at all. After the first few visits, I ignored it.
Larry B. | Overall ExperienceEverything was fine.
Edward R. | Overall ExperienceClean storage unit and excellent security.
Mary I. | Overall Experience3/4 times I've used Ubox I've had trouble with the facility up on pick up. This time they didnt remove the bolts causing me an additional round trip. I wont use it again.
NIAILAH O. | Overall ExperienceI've never had an experience with U-Haul where there wasn't some sort of internal computing error on your end.
James M. | Overall ExperienceMy storage had mice turds all over everything. My boxes appear to be damp and moist and my boxes were falling apart other than that the facility was clean and great customer service
DeBorah S. | Overall ExperienceExcellent customer service, easy access and secure environment.
Carrie S. | Overall ExperienceWhen I first went to get my storage unit it took an hour and a half to rent my storage unit which I think is a little bit ridiculous and my key card did not work almost every time I went to my storage
Robert B. | Overall ExperienceI thought going into the building alone (single woman) was a bit frightening. I did not feel secure. I never knew who was around a corner. The experience was a bit creepy but I did manage to get my
Gail Lury J. | Overall Experience