Comentarios de los clientes para U-Haul Moving & Storage of Warwick

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Warwick

Clasificación general:

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Cesar S.
Clasificación:

El cliente no dejó un comentario.

Bryan H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bryan M.
Clasificación:

El cliente no dejó un comentario.

Joseph T.
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El cliente no dejó un comentario.

Barbara F.
Clasificación:

El cliente no dejó un comentario.

TODD W.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Margaret Ann B.
Clasificación:

I was charged for 2 days and the Van was only used for 3 and one half hours!!!

Joseph C.
Clasificación:

Good place m people

James M.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Steven H.
Clasificación:

El cliente no dejó un comentario.

Joe B. | Overall Experience |
Clasificación:

Sliding doors were locked every time I went and I had to wait for someone to unlock them. Very inconvenient. Other than that it was very nice. Clean, well lit, and secure.

Donald B.
Clasificación:

Used this location many times, never a letdown. 6 stars

Steven C.
Clasificación:

I was having trouble using the app because no option to pick up was showing. I went into the store to ask for help and the man behind the counter was helping someone. I was waiting in line and the man asked me what I was doing. When I told him I was waiting for help with pickup, he told me I was doing something wrong. I told him I was logged in and goi g to the right place, but no pickup option was available. He then got annoyed and told me that he was in the middle of helping someone. I told him that I was waiting in line and he was the one who started the conversation. I walked out and eventually got help from a different employee who told me that many people were having app issues and showed me a workaround. The person who was in front of me being helped came outside when he was done and told me “that guy was a real jerk to you! I was having the exact same problem.”

Tamara B.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
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El cliente no dejó un comentario.

Joshua D.
Clasificación:

Derek was great to work with. It was the best exile had with U-Haul and would recommend that location to anyone.

James Z.
Clasificación:

Did online verification truck wasn't ready had seach for it found it. Had go back for key when went in employees had key what waste of time truck was supposed be ready at 8:30 left at 9 so much for avoiding lines

Michelle C.
Clasificación:

El cliente no dejó un comentario.

Daniel R.
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El cliente no dejó un comentario.

William G.
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Truck had play in the steering wheel and windows were dirty

Madelin L.
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El cliente no dejó un comentario.

Sara G.
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The attendant had HORRIBLE customer service skills and was rude to every customer that was waiting for his assistance. When customers called him out for it, he became hostile.

Denisha W.
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El cliente no dejó un comentario.

Andrew P.
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The customer service was cut above. I will definitely rent here in the future.

Stephen S.
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El cliente no dejó un comentario.

James G.
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Service was quick and friendly.

Shawn H.
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El cliente no dejó un comentario.

Mohammad R. | Overall Experience |
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It's a well maintained place for your peace of mind

Robert M.
Clasificación:

Thank you!

Christopher J.
Clasificación:

El cliente no dejó un comentario.

Omar T.
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El cliente no dejó un comentario.

Dylan S.
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El cliente no dejó un comentario.

Donald D.
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El cliente no dejó un comentario.

Lauren E S.
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El cliente no dejó un comentario.

Linda D.
Clasificación:

Valley from your 1800 line was amazing she was superb as a customer service rep . At the location Sébasten was very thorough, polite and pleasant.This was a great in person experience. However the app/online experience cost me a 2 hr delay with my moving job that cost me 100 dollars for nothing. I would like to be compensated for that because the app not working caused all the delays. Please follow up with me on this matter. Thank you Linda

Charles C.
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The employees just weren't the friendliest people, ie: no good morning, no thank you.

Artur P.
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El cliente no dejó un comentario.

Catherine C.
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Easy to locate and friendly helpful staff. Check-in process was smooth and fast. Vehicle was ready and very close by. Good experience, thank you!

Michael R.
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El cliente no dejó un comentario.

Joshua T.
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El cliente no dejó un comentario.

Ali D.
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El cliente no dejó un comentario.

Vasco F.
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El cliente no dejó un comentario.

Donna J.
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El cliente no dejó un comentario.

NICOLE K.
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El cliente no dejó un comentario.

jacqueline L.
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El cliente no dejó un comentario.

Nicholas O.
Clasificación:

The customer services skills are close to non-existent. They don't know how to apologize when they're in the wrong.

Gino D.
Clasificación:

Good job Raquel!

Pierre D.
Clasificación:

The website had the utility trailer with the nose on it. I specifically asked for it. Was told yes. When I got there it did not. Was told the trailers were still in production. The trailer should not of been on the website as a choice if it is not available.

Joseph N.
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El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

brenda n. | Overall Experience |
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El cliente no dejó un comentario.

robert S.
Clasificación:

very happy with service! the guy in the morning was very efficient and friendly as was the young lady for the return! thanks again, bob

Kirk T.
Clasificación:

from the start of the reservation to the pickup to the drop off it was nothing but a headache I had to be on the phone for 2 days straightening out reservation orders pickups drop offs also the movers they have to help you move I had issues with them how to straighten that out so yeah it was a bunch of headache will not use the service again

Edward R.
Clasificación:

I did not order the Hand truck (dolly) or moving blankets. Having them in the vehicle with a security tie caused a problem. They were in the way of the furniture that we were moving. They should not be in the truck unless ordered.

Joshua E.
Clasificación:

Unfortunately we didn't have an excellent experience with UHaul this time around. We had reserved a 26' truck with an 8am pick up time. However, we couldn't pick up until after 9:30am and were given a 15' truck. We then had to take multiple trips and it made our moving day much longer than needed. We need to rent another moving truck at the end of this month but may look at other options as we don't want this to happen again.

Mark V.
Clasificación:

El cliente no dejó un comentario.

SHAQITA G.
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El cliente no dejó un comentario.

daniel I.
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El cliente no dejó un comentario.

Robert M.
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I always use the Oakland Beach location. They always have the right size trailer I need and it's get in and out for pick up and drop off. Would definitely refer others to this location

Teresa T.
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El cliente no dejó un comentario.

Rosanne A.
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I was very pleased with service and vehicle ..

Kelmer F.
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The staff here are the best. IAlways go here and always get my rentals... Raquel and Kim are awesome girls .

Naomi B. | Overall Experience |
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The facility was fine. I could have used more light in the unit, though.

Brandon W.
Clasificación:

Nothing. I went online to make my order and when we went the next day to pick up the truck everything went well

MICHAEL C.
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Great on site customer representatives.

Fanny F.
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El cliente no dejó un comentario.

maria D.
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El cliente no dejó un comentario.

Stephen P.
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Fast and friendly!

EVERETTE F.
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El cliente no dejó un comentario.

Steven P.
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El cliente no dejó un comentario.

Sean David F.
Clasificación:

Our sales person was wonderful. Friendly and helpful.

Nancy C. | Overall Experience |
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Thanks. I needed a space to temporarily store things until I could gradually move them to our house. Worked out great.

karleen w. | Overall Experience |
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This was a safe and clean experience for my needs

William H.
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El cliente no dejó un comentario.

Ernest G.
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El cliente no dejó un comentario.

Lauren H.
Clasificación:

Keep the mobile app sign-in, that process was super easy!!

RICHARD B.
Clasificación:

El cliente no dejó un comentario.

Manuel M.
Clasificación:

El cliente no dejó un comentario.

Sharon W.
Clasificación:

El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

Marianne B. | First Impressions |
Clasificación:

Only issue was with the security access card.

jim M.
Clasificación:

El cliente no dejó un comentario.

Freddy O.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS S.
Clasificación:

The original pick up location at South County Trailers 3530 Quaker Ln North Kingstown, RI 02852 did not end up having my van so I had to call to find a different location with the van I had reserved. This was frustrating and delayed my process. The South County Trailers staff did not help or offer assistance in rebooking my reservation.

Sarah M. | Overall Experience |
Clasificación:

The staff was very nice and professional. My storage unit was spotless and well lit. If I had to rent another storage unit it would be at your location, also I would recommend it to friends and family! Than You

Ryan I.
Clasificación:

Explain what needs to be done with the app if returning the truck after hours. Honestly, that was the worst part of the experience. I would have saved myself time if I knew I was going to need 4 or 5 pix taken because I had locked everyhting up and then had to unlock and take pics. After all the moving I did that was the last thing I wanted to do

Thomas S.
Clasificación:

El cliente no dejó un comentario.

Robin L. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

El cliente no dejó un comentario.

james b T.
Clasificación:

El cliente no dejó un comentario.

Jodi M.
Clasificación:

El cliente no dejó un comentario.

Stephen W.
Clasificación:

I cant think of anything

Robert J.
Clasificación:

El cliente no dejó un comentario.

Andrew H.
Clasificación:

I made a reservation a few weeks in advance . U-haul changed my reservation the day before, changed it from a 24 hour to 6 . It was shortened further the morning I picked it up.. I did not have enough time to finish what I needed to do. It was VERY unconvincing .i will be VERY hesitant to use U-Haul again!

Ryan S.
Clasificación:

Don't give out damaged keys. When you say you're going to call somebody back before charging them; call them back.

Anne B.
Clasificación:

El cliente no dejó un comentario.

STEVEN A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sean M.
Clasificación:

El cliente no dejó un comentario.

Niko S.
Clasificación:

One of the employees there was one of the most disrespectful people I've ever met. Was visibly annoyed when I was asking question and was also arguing with another customer loudly. I will never come back to this location by far the worst experience I've ever had at a uhaul.

Cora B.
Clasificación:

I went on line days before picking up truck. I ordered a 15' not only was I sent to a different location for pickup I didn't get what I reserved I had to settle for a 10' truck n I was not able to get everything out of my house into the 10' truck. Very dissatisfied.

Michael F.
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El cliente no dejó un comentario.

Daniel D.
Clasificación:

Overall great experience. I should have checked the door before I left. Extremely difficult to open and close. By the time I returned it it was jammed half open. Customer service and employees were all exceptional and I will definitely return.

Robert N.
Clasificación:

Nothing! Derek, the manager was super, professional and polite.

Shawn M.
Clasificación:

El cliente no dejó un comentario.

William P.
Clasificación:

Easy pick up Easy drop off

John B.
Clasificación:

El cliente no dejó un comentario.

Donna K.
Clasificación:

El cliente no dejó un comentario.

Eric H.
Clasificación:

El cliente no dejó un comentario.

damon M.
Clasificación:

Excellent service. Great Manager.Awesome staff.

Adam H. | Online Move In |
Clasificación:

Thanks

LJM C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JENNIFER W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brandon M. | Online Move In |
Clasificación:

The woman who irking morning ls to clean/ lockout customers couldn’t have been more rude or unprofessional in every passing and encounter. Customer service is NOT her forte. Maybe something without customer interaction? Because of that I have already secured storage with cubesmart (who’s been nothing but professional and kind the whole time)

KATHRYN K. | Overall Experience |
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El cliente no dejó un comentario.

Frank B. | First Impressions |
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Easy access, friendly staff, clean, they had what we needed. Storage area very clean well maintained, have flat cart to use, secure Highly recommended.

James F. | Overall Experience |
Clasificación:

Great experience.

Jose J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Eugene J. | Overall Experience |
Clasificación:

Everything was fine, the only issue is that I ended my rental three weeks early and there was no refund.. minor thing but important.

Angela A. | Overall Experience |
Clasificación:

U was very nice to me I had so hard times u worked who's me ty so much

eric n. | Overall Experience |
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No Issues at all, If moving is not stressful enough the entire U-Haul staff made it much easier and that was appreciated greatly.

Mary N. | First Impressions |
Clasificación:

Service was excellent!! Storage unit clean.. very happy!!

LYNN T. | Overall Experience |
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i have to say that all the staff that I encountered were super friendly. Please keep it that way!!

Ryan T. | Overall Experience |
Clasificación:

Great storage

Dineen G. | Overall Experience |
Clasificación:

All was great!

Robin L. | Overall Experience |
Clasificación:

Always very easy to rent here. Thank you!

James P. | Overall Experience |
Clasificación:

They keypad outside which allows access into the storage unit was broken for the last 5 months or so which meant the only time the unit could be accessed was during the day when the office was open

Todd S. | Overall Experience |
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was pleased with the convenience and experience. would use the facility again.

stephen c. | Overall Experience |
Clasificación:

Great staff

Michael R. | Overall Experience |
Clasificación:

Na

Wendy M. | Overall Experience |
Clasificación:

I had my storage unit for 3 months. I never had a problem. Staff was always very helpful and friendly.

Laurie M. | Overall Experience |
Clasificación:

thank you

John M. | First Impressions |
Clasificación:

Great people

sarah m. | Overall Experience |
Clasificación:

.

francisco m. | Overall Experience |
Clasificación:

Great place to store ur belongings.

Linda W. | Overall Experience |
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Felt sorry for the desk person who was very unfamiliar with the check in process. Took a long time. Kudos to the employee who was patient while teaching her.

Matthew O. | Overall Experience |
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Nice clean place

Sean H. | Overall Experience |
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Super friendly and helpful staff. Kimberley is the best and deserves a raise!

Vincent C. | Overall Experience |
Clasificación:

😊

Thomas N. | Overall Experience |
Clasificación:

Screwed up my drop location, my reserved storage wasn't available when I arrived, failed to set up auto-pay when I asked which caused a late fee, then overcharged an extra month after I left. Ugh

Leland B. | First Impressions |
Clasificación:

Customer service was GREAT, but we were given incorrect information about the accessibility times and had to leave before we were ready. we weren't staying nearby and had to come back the next day.

Matthew O. | First Impressions |
Clasificación:

Everyone was very friendly

Kathleen W. | Overall Experience |
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Professional and well run. Thank you.

Marc L. | Overall Experience |
Clasificación:

1st vehicle falling apart Employee tried talking me out of services I requsted

Kerry W. | Overall Experience |
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Great place. Always had help when I needed and easy convenient hours to pay for my unit!

ron p. | Overall Experience |
Clasificación:

Great job by all personnel .

Teaira B. | First Impressions |
Clasificación:

Derek was very helpful and friendly in showing me my unit and answering all questions.

KAREN P. | Overall Experience |
Clasificación:

Every time I went into the office every associate was very informative, friendly and helpful.

Kathleen W. | First Impressions |
Clasificación:

The associate, Kim, was absolutely wonderful. The facility was clean , well-equipped and access to the elevator was good. Locks for the units should be Universal. Wasted my money.

Michael D. | First Impressions |
Clasificación:

Gentleman working with me did not seem like he wanted to be there at all. Felt like going through motions.

Janis I. | First Impressions |
Clasificación:

Everything met our needs so far :D

Erik H. | Overall Experience |
Clasificación:

I would recommend to someone that was in a pinch with no other options. Otherwise it’s too expensive. I ended up putting a 20ft storage container in my driveway for half the price, double the space.

Kip P. | First Impressions |
Clasificación:

Very helpful staff.

Brian C. | Overall Experience |
Clasificación:

several points but not enough characters to make them. It appears that you don't really want to know opinions. (You will lose customers to new competition if issues aren't dealt with).

LARRY J. | Overall Experience |
Clasificación:

Storage area was in great shape but the mouse problem was much more than I expected when I moved out and found what was chewed up and mouse dropping everywhere. Place was dry and secure no problem.

ROBERT M S. | Overall Experience |
Clasificación:

Great service.

bruce b. | Overall Experience |
Clasificación:

I rented three units and truck & trailer. On day of packing for Florida we were told I have to stop they were closed. We left for Florida without all our stuff. Have to figure how to get stuff to FL.

Raymond L. | Overall Experience |
Clasificación:

Would use storage again in the future.

Raymond L. | Overall Experience |
Clasificación:

I am still in one of your storage units and your service is commendable.

DIANE G. | Overall Experience |
Clasificación:

Good service,good facility

Kyle B. | Overall Experience |
Clasificación:

Been with u guys for awhile and u guys do a great job

Amanda S. | Overall Experience |
Clasificación:

.

tracy m. | Overall Experience |
Clasificación:

Diffently would recommend

Patrick c. | Overall Experience |
Clasificación:

The only feature a little back lacking to this well run operation is parking space. Mostly to maneuver in and out of the lot. Other than than. Very good.

CHRISTOPH S B. | Reservation |
Clasificación:

Good service all around. Very competent staff. Willing to work with me on my storage needs. Will continue to use.

Henry b. | Overall Experience |
Clasificación:

No comments

JOHN A. | Overall Experience |
Clasificación:

TWICE DURING THE 9 YEARS AS A CUSTOMER, THERE WAS AN INCIDENT WHERE I WAS TO BE GRANTED A CREDIT, BOTH TIMES IT APPEARED TO BE A PROBLEM. MOST RECENT UPON CLOSING-OUT MY ACCOUNT.

david v. | Overall Experience |
Clasificación:

Moving is always difficult, but Warwick UHaul staff made it possible.

Samantha S. | Overall Experience |
Clasificación:

Very nice facility; helpful and friendly staff. Reasonably priced.

michelle r. | Overall Experience |
Clasificación:

We came in 10 mins before closing the girl was extremely helpful still took us to check out the space and was smiling and joking with us the whole time. Explained everything. Very pleased all around

franklin d. | Overall Experience |
Clasificación:

Everything was perfect. Never had to worry about the security of me possessions.

Nancy F. | Overall Experience |
Clasificación:

The staff members were friendly, helpful, eager to help problem-solve. This location is extremely busy so they were always doing three things at once, but they helped me with what I needed.

Larry B. | Overall Experience |
Clasificación:

No issues with the facility or the service.I was given an "alarm" access card that didn't seem to do anything or have any purpose at all. After the first few visits, I ignored it.

Edward R. | Overall Experience |
Clasificación:

Everything was fine.

Mary I. | Overall Experience |
Clasificación:

Clean storage unit and excellent security.

NIAILAH O. | Overall Experience |
Clasificación:

3/4 times I've used Ubox I've had trouble with the facility up on pick up. This time they didnt remove the bolts causing me an additional round trip. I wont use it again.

James M. | Overall Experience |
Clasificación:

I've never had an experience with U-Haul where there wasn't some sort of internal computing error on your end.

DeBorah S. | Overall Experience |
Clasificación:

My storage had mice turds all over everything. My boxes appear to be damp and moist and my boxes were falling apart other than that the facility was clean and great customer service

Carrie S. | Overall Experience |
Clasificación:

Excellent customer service, easy access and secure environment.

Robert B. | Overall Experience |
Clasificación:

When I first went to get my storage unit it took an hour and a half to rent my storage unit which I think is a little bit ridiculous and my key card did not work almost every time I went to my storage

Gail Lury J. | Overall Experience |
Clasificación:

I thought going into the building alone (single woman) was a bit frightening. I did not feel secure. I never knew who was around a corner. The experience was a bit creepy but I did manage to get my

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