Customer Reviews for U-Haul Moving & Storage of Wapato Park

154 reviews

6402-6442 S Yakima Ave   Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

(253) 330-5946

Location Hours

  • Mon-Sun: 5 am - 10 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(253) 330-5946

6402-6442 S Yakima Ave
Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

Services at this Location:

Location Hours

  • Mon-Sun: 5 am - 10 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hong Seop c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joel K.  |  First Impressions 
Rating:
3.0

These hours are almost useless. Invest in security so that access is available to customers who work. You are only open when I'm at work.

Ronald T.  |  Overall Experience 
Rating:
5.0

Great representative at site.very helpful/friendly

Gary E.  |  First Impressions 
Rating:
5.0

Due to a large move we have needed to use U-Haul over 10 times in the past two months, the only bad experience we have had has been arriving after a long hard day to be told we have to return the rental somewhere other than the place on the agreement. This made us a little gun shy. The person who redeemed it for U-Haul was the young guy at this facility I am reviewing. He went above and beyond, was extremely helpful, had the perfect sense of humor to be dealing with exhausted people. U-Haul is doing such a good job we are going to buy stock in it. Didn't get the young man's name at the storage facility on Yakima Street, But a big thank you and shout out to him for making our lives so much easier on November 18, 2021!

HOLLY MARIE E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laronda J.  |  Online Move In 
Rating:
4.0

The only thing I was disappointed in was my unit was to small.

Carolyn Q.  |  Online Move In 
Rating:
2.0

The unit that I rented has 2 locks and a unpaid rent notice on it, so was not ready for me to rent. Was told that it would be ready the following weekend and that they might prorate next months rent. But the employee at facility was helpful and friendly. He tried to contact people to correct the problem.

Scot G.  |  Online Move In 
Rating:
5.0

Jay was really helpful, professional and courteous.

madonna t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

joseph m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  Overall Experience 
Rating:
1.0

I got the unit with the intention of it being 24 hour access, it's supposed to be but apparently at this facility the "drug addicts" make it an issue and now it closes at 7pm. Would've been awesome if we were told that before hand, now what I thought was going to be convenient isn't. Not happy.

Christian W.  |  Online Move In 
Rating:
5.0

The staff was amazing. The location was very well kept and clean.

laurice h.  |  Overall Experience 
Rating:
3.0

None

Nathan Y.  |  Overall Experience 
Rating:
5.0

Minus the new closing hours, but understandable this is a great storage unit.

JIll D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Letrese D.  |  Online Move In 
Rating:
5.0

Look to have 24hr access to the facility.

Dwayne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scot G.  |  Online Move In 
Rating:
1.0

The email I received after paying for a storage stated that my access hours are between 5am to 10pm M-S but on Thursday 7/1/21 around 8pm I was denied access to the building. My access code would not allow me to enter to store items. I wasted fuel, time, and energy packing items and driving to the storage facility only to be denied entry. I called customer service, and after 45 minutes of waiting in queue I was told my access to the building ends at 7pm. I was also told I needed to call the local facility to inquire about 24hr access. I also called 11 times and left a voicemail the after hours contact James who did not answer his phone. It would have been nice to have all this information included in the initial email I received containing my access code. This has been a very horrible experience.

Jasmine F.  |  Online Move In 
Rating:
4.0

I was told there would be a disc lock inside my unit to use but there was not. Can someone please contact me to resolve?

THOMAS Walter F.  |  First Impressions 
Rating:
2.0

Very narrow paths hard to get stuff like couches into the storage unit itself.

Cody S.  |  Online Move In 
Rating:
1.0

Lock was not provided in the storage as I was told. I had to drive back to another location out of therapy and had to go get lock from uhaul Location which was very frustrating and inconvenient. Lock should have been in unit like promised I had to leave my storage unit unattended while I drive all the way back to retrieve a lock for my storage unit.

Julie Bevina L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  First Impressions 
Rating:
2.0

Not only was the process confusing and extremely fustrating, the storage facility was misrepresented. I purposely bought the unit at this certain location under the impression it was open 24/7. And where did I get that information?, the freaking location website. So not only was I lied to about timing of access and today 5/19/2021/ my father calls me literally cussing me out asking why was his card charged when they already took the money off my card why does uhaul make it so hard to get truck when clearly online they make seem so easy when it was

Dana D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laurice h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell D.  |  Online Move In 
Rating:
2.0

I'm really disappointed because when I decided I wanted to rent a unit here I was under the assumption that I was able to access my unit 24 hours a day and was a huge factor in me wanting to choose this facility but once I sign my agreement and got my unit I was notified that they changed the hours to 7am to 7pm .... with my schedule it leaves me absolutely no time to be unless to access because I'm at work during those hours if I would if known of the change I would of never rented here . And retrying to talk to customer service is a joke. Haven't been able to talk to anyone to resolve this

Matthew B.  |  Online Move In 
Rating:
5.0

Chris went out of his way to see that our needs were met, great customer service!!!

Laura B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gary M.  |  Online Move In 
Rating:
5.0

Easy access, good storage condition.

HAIBO L.  |  First Impressions 
Rating:
2.0

There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.

Robin W.  |  First Impressions 
Rating:
5.0

Good service

Nathalie J.  |  First Impressions 
Rating:
2.0

I rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.郎

JOHN C.  |  First Impressions 
Rating:
5.0

The manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.

Lowell K.  |  First Impressions 
Rating:
4.0

I conducted my business with uhaul online. The website was clear and easy to use.

lizabeth C.  |  First Impressions 
Rating:
3.0

Im going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time

David O.  |  First Impressions 
Rating:
5.0

The best storage unit place ever that I have had! Great customer service.

Monda T.  |  Reservation 
Rating:
5.0

Very excellent service..

Tracy C.  |  Reservation 
No reviews have been submitted for this location.

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