Customer Reviews for U-Haul Moving & Storage of Wake Forest

5,885 reviews

9701 Capital Blvd   Wake Forest, NC 27587
(Located in old Burlington Industries plant)

(919) 562-1707

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(919) 562-1707

9701 Capital Blvd
Wake Forest, NC 27587
(Located in old Burlington Industries plant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing 👍😊

James L. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
4.0

Need more parking spaces.

pepper P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

There were a few issues but GM was awesome and took care of things immediately and this took place after hours so many thanks to him!!

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

the staff could not be more helpful when i needed them most!! I made a mistake trying another storage facility and they totally let me down at a critical time in my move and U-Haul saved the day !!! Much Thanks to all involved!!!

WILLIAM G.  |  First Impressions 
Rating:
5.0

Great customer service! Very impressive operation!

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Danny was great - very helpful and knowledgeable!

Shaunda F. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

Didn't Have The Truck Size I Reserved Available Way In Advance. Not Cleaned, Broken Side Window Broken Door, As A Result My Furniture Was Damaged. Had Not Left Lot and The Size Truck Need Was Given To2 Young Girls After Been Told Size Truck Was Available

LINDA B. 
Rating:
4.0

I need to be able to call the location directly and not have to go to a call center. The woman who delivers and picks up Uboxes is GREAT and I've been thankful for her over the last two years of deliveries. She's been consistently wonderful.

jennifer S. 
Rating:
5.0

This location is great and the process to return vehicles is very efficient and convenient.

JUTTIE H. 
Rating:
4.0

Customer did not leave a comment.

Bernice U. 
Rating:
5.0

Customer did not leave a comment.

Takesia M. 
Rating:
5.0

Customer did not leave a comment.

Damon E. 
Rating:
5.0

Nothing. Everything was top notch!

Tad Y. 
Rating:
5.0

Every time I go to use the truck share (checkin application) I run into HUGE problems. After struggling for almost 30 minutes to try to capture a photo of the dash that the program would accept, I gave up and had to come back to the location the next morning when they opened. Trying to get help over the phone wasn't useful either; spent so much time on hold my phone battery was wearing out.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

ROCIAL C. 
Rating:
5.0

Nothing keep doing what you are doing

Vicente B. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Thank you so much for helping me from the move down here from Maryland everything was great and well very nice people that work there

Taniqua A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
1.0

My boxes were Firstly sent to wrong location. Secondly they were left out for almost a won't, they were not covered in the plastic wraps and some goods were damaged. I also think we were overcharged. Our boxes were unable to be found on multiple occasions because they were mislabeled by uhaul. I will likely be reaching out to general manager but for now I am shocked and will never work with uhaul again.

John A. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

The truck had a lot of play in there steering which made it tough driving such a long distance and especially in windy areas. Other than that all was good.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

RUTH M.  |  First Impressions 
Rating:
5.0

Everything was great!

Darcy T. 
Rating:
5.0

Customer did not leave a comment.

WENDEL C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Jackson C.  |  First Impressions 
Rating:
5.0

Great!

Jarrett D. 
Rating:
4.0

So helpful would they improve on timing,

Evon H. 
Rating:
1.0

Communication at U-Haul was unacceptable because one person would know everything about the order number where the other person would know nothing. Customers will find themselves in endless phone calls trying to get their stuff to them. Staff at U-Haul need to call customers before doing anything with their order as well! I didn't know my stuff was dropped off or picked up until after the fact and that is inconvenient to me. Communication was the reason this experience was the most horrid.

Tikahya L. 
Rating:
3.0

The van was smelly and tires were Shaking. Staff were not welcoming

GHAFAR R. 
Rating:
5.0

Customer did not leave a comment.

Stephen G.  |  First Impressions 
Rating:
1.0

The sales ppl were so quick to connect and get me off property, that they did not check the equipment, nor did the do a walk around. My son was involved in an accident where the trailer detached while driving and rolled him and his SUV and the unattached to the ball trailer, three times down the hill on hwy 95. So I fo not recommend this store.

SONJA P. 
Rating:
3.0

My reservation was changed twice the day before I moved and I had to rearrange everything in the middle of the stress of moving.

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD M. 
Rating:
5.0

Customer did not leave a comment.

Pedro V. 
Rating:
5.0

Everyone was very helpful.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

SHAUNDA F. 
Rating:
5.0

I would highly recommend using this location for any & all rentals. When I picked up my rental an object got into my personal truck tire & made me start to have a flat tire. I immediately pulled back up & went in & spoke with the nice gentleman & explained what had happened. Him & his coworker got together & fixed my tire. They truly did not have to do it but they went above & beyond to fix my tire. I greatly appreciate how the situation was handled & even the laughter we all shared afterwards. I would like to say Thank you to everyone from the lady that checked my rental to me & to the two gentleman that help me fix my personal tire. Again Thank you to all at this location!

SHANNA G. 
Rating:
5.0

My transition from NY to NC was made smoothly 4 years ago. I rented a box that was transported to NC and later rented a storage room. My storage was always clean and I felt secure that my property was safe. I even appreciated the area for reuse. I was happy to meet someone who was able to use furniture that I had put out. PLEASE ALWAYS keep that feature. The staff was always friendly, informative, and polite. Thanks for a satisfying 4 years at your facility.

WIlliam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Helpful as always! We were in and out in about 15 minutes!

Austin C. 
Rating:
5.0

I've used this location a few times for truck rentals. Easy. Polite. Great process. However, I do have a problem with your “movers helpers”. In my house they did significant damage and the owner just ignored me. My brother used “movers help” in NY. There was an altercation where the movers demanded more money and the police got involved. He hired 2 and they came with 3 and they demanded more money and my brother was threatened physically. In my option. You should drop than movers help option. Mainly because you care for responsibility of these third parties. I can deal with physical property damage. But physical threats to my brother and the police having to be called. My brother ended up breaking contract and just paid the extra mover. Which they also damaged. I still have pictures of all the damage to my house. U-Haul nor the movers have ever responded to my emails or calls. I think you should stop offering these “movers helpers”. So far they have all been 3rd rate. Truck rental is fine tho. Thank you.

RICHARD R. 
Rating:
5.0

No problems dropping off. It went quicker than I expected. The personnel that received the vehicle was very nice. No complaints.

Cotina W. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

The people on site were excellent and worked with me very well to get through my situation. The phone system that forwarded me to corporate people was slightly frustrating as were the corporate people who took my info and promised a callback.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Denise M.  |  First Impressions 
Rating:
1.0

Possibly the worst experience I have ever experienced in my life. I would prefer a colonoscopy vs. renting from U-Haul.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Philis B. 
Rating:
1.0

terrible service and communication need someone to constact me prior to taking legal action

ross C. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

ADAM N. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
4.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

ALFORD M.  |  Overall Experience 
Rating:
4.0

The woman who was in the store on 10/27, 10/28 and 10/30 was AMAZING. It's clear the store is short staffed but she was so very polite, very accommodating, knowledgeable, friendly and so very helpful. Moving is stressful enough as is but she was a true delight. I am absolutely recommending this location to everyone I know!

Melodee R M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
3.0

Our rental experience was a fiasco. It started when I received a call that the truck was not available but could be picked up at a different (but further away) location. When I made the reservation I decided to do the virtual pick-up as the website made it sound so easy. However when we got to the new facility we discovered the truck was not there and couldn't find anyone to help. In the meantime the online app changed the truck number for us. That truck was there but the keys were not. We finally found someone to help and she couldn't find the keys either. She then tried to change the truck herself and had problems doing so. She was very frustrated and also bad-mouthing a co-worker for not helping. Very unprofessional. She was finally able to get us a truck. This all took over an hour. I didn't even try to return the truck virtually. The people at the return facility were very helpful and assured me that having a different truck number than what was originally on the contract would not be an issue. If I rent again from uhaul I will definitely not try to pick up using the app again. Way too frustrating.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE F. 
Rating:
5.0

I'm coming to get my green hand truck that I left in the back of your trailer yesterday thanks

shonda I. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
4.0

Customer did not leave a comment.

KELVINWAYNE M. 
Rating:
4.0

My experience was good, I don't have any recommendations at this time.

CHERYL K. 
Rating:
5.0

Great customer service.

soboma W. 
Rating:
3.0

My reservation location was changed at the last minute and I had to wait for some time before I finally picked it up. The truck itself was in great shape but I left feeling like I was overcharged. $90 for 3.5 hours overall is what really has me thinking I shouldn't rent again. Nothing against the people or the equipment. But overbooking and overcharging is just bad business.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

VICENTE B. 
Rating:
5.0

The truck was great for what we needed and ready at the time we requested it. But it was dirty inside. There were Cheerio cereal all over the floor and it smelled like pot. We had to drive with the windows down the time we had it.

CHAD H. 
Rating:
5.0

I would like some compensation back for the oil and the trouble I went through to ensure I would make it to my destination.

DALTON C. 
Rating:
5.0

Great service and communication. The opening hours of the office are amazingly long, it is so convenient!

Alex H.  |  First Impressions 
Rating:
5.0

Super nice and very helpful staff

STACIE B. 
Rating:
5.0

Customer did not leave a comment.

CLARK B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

CLARK B. 
Rating:
5.0

Customer did not leave a comment.

Kevin N.  |  Overall Experience 
Rating:
5.0

I have used this location before and the experience has been great everytime.

Ted J. 
Rating:
3.0

Customer did not leave a comment.

Jada B. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
4.0

Overall good but my unit was too far away for me. I am a senior.

Donna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
3.0

Customer did not leave a comment.

LINDA B. 
Rating:
1.0

20 minutes late. They charge 1 day more.

Mangu L. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

love the staff at this location extremely friendly and very helpful

David K. 
Rating:
5.0

Customer did not leave a comment.

Miguel D. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

Chailendreia D. 
Rating:
5.0

The Wake Forest location on Capital Blvd crew is outstanding. They all provide personal care beyond excellent. I highly recommend this location.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Sandra E. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Great customer service!

CLIFFORD L. 
Rating:
4.0

Customer did not leave a comment.

Bernice U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BAKHROM Y. 
Rating:
5.0

Staff gets an A+

Kendra P.  |  Overall Experience 
Rating:
5.0

Improve Android App

Matthew G. 
Rating:
4.0

Never any problems from this location. We like using them for our needs .

Justin L. 
Rating:
5.0

Customer did not leave a comment.

GLENN G. 
Rating:
4.0

Customer did not leave a comment.

GAYLE J. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

AYANA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria L.  |  Overall Experience 
Rating:
5.0

Easy to access with available moving carts to transport goods to storage. A++

Robbie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYONI D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
3.0

Felt staff were rude and disrespectful when I initially picked up my rental. I wanted to make sure I was getting the best rate and was rushed to sign my contract. It was so bad that normally I would have canceled and left. But that would have caused me more trouble than it would have your employee.

Sandra S.  |  First Impressions 
Rating:
3.0

Felt staff were rude and disrespectful when I initially picked up my rental. I wanted to make sure I was getting the best rate and was rushed to sign my contract. It was so bad that normally I would have canceled and left. But that would have caused me more trouble than it would have your employee. The person who helped me on return of my vehicle was wonderful.

Sandra S.  |  Overall Experience 
Rating:
5.0

Great service, thank you!!

Julie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin N.  |  First Impressions 
Rating:
5.0

Great customer service!

Debra J.  |  First Impressions 
Rating:
5.0

The only problem I wasn’t allowed access after hours when I use to access the facility easily but somehow that was denied whenever I attempted..OVERALL GREAT LOCATION AND GREAT STAFF..AMAZING STAFF..

DEVON J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

okesa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSAY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

camryn m.  |  First Impressions 
Rating:
4.0

Trying to get help over the phone is not easy!

Richard J.  |  Overall Experience 
Rating:
5.0

Great staff.

Candace R.  |  First Impressions 
Rating:
5.0

I could see myself buying this place one day💪🏾🙏🏾🙏🏾🙏🏾

William G.  |  Online Move In 
Rating:
5.0

Great facility! All staff have always been very friendly and helpful.

WILLIAM K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lori C.  |  First Impressions 
Rating:
5.0

Great staff and excellent prices

David C.  |  First Impressions 
Rating:
5.0

Love the service of this uhaul company. Other Uhaul places need to learn from this one. I would recommend this site over and over again. I go by a lot of Uhaul companies just to come to this one.

Virginia B.  |  First Impressions 
Rating:
1.0

Absolutely terrible. Was overcharged $100. Used a 26' truck and drove it 12 miles round trip. NO DAMAGE, NO GAS USAGE. Because of what? Can't even get anyone on the phone to discuss. Worste experience with moving company

Rachel R.  |  First Impressions 
Rating:
5.0

Staff was exceptional. Really went out of their way to help

Dion R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen W.  |  Online Move In 
Rating:
5.0

On site staff were extremely helpful when I asked for help! Blue ribbon service

Brian H.  |  Online Move In 
Rating:
5.0

Friendly staff and easy process!

Clara N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  First Impressions 
Rating:
5.0

Staff here are wonderful Calvin and the other gentleman were very professional and assisted me with a truck and storage yesterday easy and quick process

Aniyah R.  |  First Impressions 
Rating:
5.0

Staff who assisted me was very professional, friendly, and knowledgeable. He adjusted my original order to a larger unit. Walked me through the steps for entering and exiting my storage unit. Explained what to do in case of an emergency, how to alert Uhaul staff.

Doris B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYBRIAN G.  |  First Impressions 
Rating:
5.0

The staff here is truly fantastic. Very customer focused and great to work with. The facility is everything I was looking for climate-controlled storage (size of units, security, ease of access, cleanliness, ...). Also, having a one-stop shop for all my moving and storage needs was super convenient.

Peter B.  |  First Impressions 
Rating:
5.0

The representative at the desk was very helpful!!

floleshia g.  |  First Impressions 
Rating:
5.0

It would be nice to have a couple trash cans on the property. I know you don't want people filling them with a bunch of junk, but there was nowhere to throw away anything

Meagan G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leah T.  |  First Impressions 
Rating:
5.0

The Bests

Jerry A.  |  First Impressions 
Rating:
5.0

Deena and Logan were incredibly helpful in getting me just the right fit for my storage space. They along with Gerald were pleasant, personable, and professional! Big thanks to them!!

Deborah A.  |  First Impressions 
Rating:
5.0

Although, there was a minor problem with my original contract because the name was wrong, I had to get a new contract. The problem with that was a higher price of $15. Since, I couldn't pull up the original contract & didn't remember the size & actual price, I accepted the new contract.

Gwendolyn C.  |  First Impressions 
Rating:
4.0

The staff was friendly and the locker was clean. I just wish they had checked out the truck when I got there and turned it in so I could get a receipt that day. I am worried that I could get dinged for not enough gas, incorrect miles, or damages that were already on the truck. But I am sure it will be fine, that peace of mind would've just been comfortable.

Patrick B.  |  First Impressions 
Rating:
5.0

N/A

David P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarrell R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jackie C.  |  First Impressions 
Rating:
5.0

Quick and easy to setup. I did the first part online.

Johnny W.  |  First Impressions 
Rating:
5.0

SERVICE

Galen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauren G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlon R.  |  First Impressions 
Rating:
5.0

The units were very clean as was the parking area, Thw staff was very friendly and helpful.

SHELDON C.  |  First Impressions 
Rating:
5.0

First month free a good inducement. Easy access and free use of moving carts helpful.

Alton M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

okesa s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Very helpful staff. Nice, clean facility. Thanks much.

Terry K.  |  First Impressions 
Rating:
5.0

Everyone at the office is very professional and courteous.

Jacquelina A.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top