Customer Reviews for U-Haul Moving & Storage of Wake Forest

7,750 reviews

9701 Capital Blvd   Wake Forest, NC 27587
(Located in old Burlington Industries plant, 1/4 mile north of Neuse River)

(919) 562-1707

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(919) 562-1707

9701 Capital Blvd
Wake Forest, NC 27587
(Located in old Burlington Industries plant, 1/4 mile north of Neuse River)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sally D. 
Rating:
4.0

The only thing that went wrong was they rented out all of the dollies even though I had one reserved for several weeks. Everything else was smooth - pick up and drop off. A good experience. Also, Kira's Movers did a fantastic job if anyone ever needs help!

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Chaitanya Kiran M. 
Rating:
4.0

Customer did not leave a comment.

Clinton D. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
2.0

Person who responsibility for install the vehicle into towing haul MUST have certificate to qualify because the guy installed my vehicle into towing haul VERY WRONG. That's why I have to put very poorly job at those location

Melinda G. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
3.0

The cleaner guy was most helpful. When I entered the return area I was not sure where to pull in (erroneously I parked in the vehicle lane) and then I wasn't sure which door to enter. The cleaner guy was inside at the time.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

One of the lights on the top corner trailer yellow light was out..

Rene F. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

letisha F. 
Rating:
4.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Julia A. 
Rating:
5.0

They are always very helpful.

Julie S. 
Rating:
5.0

Jamie and Precious were fantastic to deal with. They were so responsive and helpful--they are people I could trust to get me correct information.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

DEVIN D. 
Rating:
5.0

excellent customer service

Heather J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenine I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Ann K. 
Rating:
5.0

Your App doesn't work very well. I tried booking on the app and and it kept stalling and I would have to start from scratch each time so I gave up and went physically to the location….

GENE B. 
Rating:
5.0

Customer did not leave a comment.

floyd p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diamond L. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Equipment was good, but there were some signs that it was an old truck. Crack in the windshield, steering wheel crooked, breaks a little too soft. Maybe retire trucks when they get to that point, or take them out of circulation for a while to fix them.

Joe G. 
Rating:
5.0

Keep up the amazing work, it won't go unnoticed!!

Brian D. 
Rating:
5.0

Great customer service and friendly staff.

Glen M. 
Rating:
5.0

Customer did not leave a comment.

Kartik R. 
Rating:
5.0

EXCELLENT SERVICE

Mike C. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
5.0

Customer did not leave a comment.

SALEH A. 
Rating:
5.0

Customer did not leave a comment.

Frankie L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

Kay N. 
Rating:
5.0

Drop off was very efficient and excellent customer service

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Please check the equipment for cleanliness. I submitted a photo. Also, teach your employees to instruct customers to put the vehicle in park AND get out before they enter the hitch space. It is the safest policy. I should not have to train your employees. Safety first!...before comfort.

Kenton A. 
Rating:
3.0

I was overallfor happy. but i was paying over $300 for storage. only used storage for a few days before paying to have the boxes brought to my new apt. No refund for unused storage. even my storage unit in california refunded me the days i didn't use. And for that reason, I probably wouldn't use this way again as they kept over $200.00 of unused rental and moving across country already used most my savings. They said to all the place we stored for refund. 2 calls with no returned calls. My sister used a different company and they only charged for the week they moved the stuff to their new house. And refunded the difference. So they proratedweekly. I also brought all the pads back to uhaul before i left California cause we used our own. I couldn't fit in my car or the boxes.The Guy said they wouldn't charge me for them. i had a six dollar charge after they picked up boxes because I didn't return pads. . 😢

DARBI F. 
Rating:
5.0

Customer service at this location is great. Thank you to all who helped!

Mary K. 
Rating:
2.0

The staff on the morning of Jan23, 2024(Black male and white woman) were EXTREMELY rude.

Khary T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jonathan E. 
Rating:
2.0

My pickup was smooth and without issues. I got into the truck, and the truck smelled of cigarettes and was very loud when driving. When returning my truck, there was little to no signage to assist and we were not told how to drop off the truck after hours. Luckily, an older black gentleman that worked there assisted us.

Eyricka G. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

I don't know, everything went smoothly.

Glen A. 
Rating:
3.0

Customer service representative Tiffany was very rude and unprofessional yelling at me the (customer) acting as if she didn't want to be at work the rest of the staff was great

Darrie H. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
1.0

Customer did not leave a comment.

Yurii K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Charge less - you're way too expensive...

Michael John B. 
Rating:
5.0

You have a rep there by the name of Danny. Awesome guy. Very helpful and friendly. Would recommend because of him. Can’t say enough about this gentleman. Thanks Danny.

Virgina D.  |  Overall Experience 
Rating:
5.0

Customer service was exceptional. We

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Roni P. 
Rating:
5.0

Customer did not leave a comment.

James John G. 
Rating:
1.0

Wasted 1.5 hours even though i had made a reservation more than 3 days earlier. First the manager gave me the key to a wrong reservation truck. The second truck i was i given wasn't the one assigned to me either but the manager told me that i can make changes via a text message sent to my phone. This didn't work. I finally was given the correct truck that was on the reservation. I drove the truck less than a half mile and the loud squeaking noise was unbearable. I turned back to the office that i can't bear to spend a whole day in that truck with that noise. I made the manager listen to the recording and the manager said that truck's noise is normal. After serving other customers on the line, the manager cancelled my reservation and gave me a different truck which had dried mud on the floor. I arrived at this location at 7 and didn't leave until 8:25 I had to make several calls to my paid help moving crew that i am being delayed. At the end of the day, i had to pay them extra for their wasted time.

Bazim B. 
Rating:
5.0

I feel I was overcharged on mileage. I went from the location to Trimblestone lane and to the storage next door to Leith jeep and back. I know this was not 19 miles

Jaqueline D. 
Rating:
5.0

The staff was very friendly and professional.

Clinton H. 
Rating:
5.0

Customer did not leave a comment.

Willie P. 
Rating:
5.0

Outstanding job!!!

APRIL TROY S. 
Rating:
1.0

Don't rent equipment to people if it's not well maintained. Tire monitoring system didn't work, check engine light was also on when I picked up the vehicle, and the brakes shook the hole truck when ever I tried to stop the vehicle. This experience was very stressful for me and my family during the trip half way across the country. We use to use U-haul for all our moves, now I will stay far away from them and also never recommend them either.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Dionte W. 
Rating:
5.0

Customer did not leave a comment.

Lennis H. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

The Wake Forest location was closed when closed when I dropped my trailer off but this location is always very helpful when renting.

Terry G. 
Rating:
5.0

Check-in experience and collection was excellent, drop-off easy. Staff were great. I'd definitely recommend this location. Thanks for the positive experience - keep up the great work!

Duane B. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Arvie G. 
Rating:
5.0

I never got the money they hold 🤦🏻‍♂️

Sixto R. 
Rating:
5.0

Very convenient location

micheal C. 
Rating:
1.0

Customer did not leave a comment.

ESSENCE W. 
Rating:
5.0

Keep doing the same

Doug C. 
Rating:
4.0

We have rented from this location before and would again. They have a significant number of rentals and good hours for pickup and drop off. I hope they fix the exhaust issue.

Jay F. 
Rating:
5.0

For mobile check in, the approval process should occur before actually arriving to the location

Kiara B. 
Rating:
2.0

We reserved an appliance dolly that was not in the U-Haul when we picked it up. We also didn't receive keys to a lock even though we paid for it. We didn't notice until we arrived at our destination. My wife drove back and got the lock but had to drive an extra 10 miles to another U-Haul to get a regular utility dolly because the appliance dolly wouldn't fit in our car. We didn't want to drive the U-Haul all the way back to get the appliance dolly because of the mileage we'd have to pay for. Overall, we were not happy with the experience.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Brice D. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
3.0

Customer did not leave a comment.

Gezel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

customer service was terrible ,whoever jessica is

Devonne C. 
Rating:
4.0

Customer did not leave a comment.

Adrienne T. 
Rating:
5.0

Very good service and always happy with the Staff.

Janice H.  |  First Impressions 
Rating:
1.0

Employees are rude

Leon C. 
Rating:
3.0

Customer did not leave a comment.

Marlon B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Awesome service is very well clean fast it was great.

Elisher H. 
Rating:
5.0

Customer did not leave a comment.

Megan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Danny B was so helpful and amazing to work with! Highly recommend!

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
4.0

Customer did not leave a comment.

Jodeen W. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Super helpful and kind staff

Alyssa M. 
Rating:
5.0

Some of the best customer service I have received from any other company I can think of. I will surely use them in the future for moving needs.

Evan D. 
Rating:
5.0

Person who checked me in was courteous and had me all checked in in less than 10 minutes.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
4.0

CUSTOMER service reps was courteous and knowledgeable and helpful with moving transition.

Vanessa B.  |  First Impressions 
Rating:
5.0

The uhaul iOS app is horrible. I have tried using it many times and it just keeps hanging. I have an iPhone 14 with current OS and 5 bars of 5G UW service. I have even reinstalled the app and it is still not reliable.

Lynn P. 
Rating:
4.0

Good truck , Great Location . I like the counter service cause I dont have to worry about a lock box combo .

TANECIA D. 
Rating:
5.0

Customer did not leave a comment.

Haniyyah S. 
Rating:
4.0

Wait ing time

Calvin G. 
Rating:
5.0

Customer did not leave a comment.

SALEH A. 
Rating:
4.0

Customer did not leave a comment.

Joyce D. 
Rating:
5.0

Service and efficiency from the staff was phenomenal. So happy you guys are nearby.

Raymond H. 
Rating:
5.0

Check in associates were good and helpful. Check out associate was Great!

ANDREW A. 
Rating:
5.0

All of the staff have been very helpful no matter when we go into the office. Thanks U-Haul!

Arlene D.  |  Overall Experience 
Rating:
5.0

Was clean large supply of equipment. Staff was helpful and pleasant

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Scott J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony W.  |  Overall Experience 
Rating:
5.0

T

CLAUDE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANITA B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DERRICK G.  |  Overall Experience 
Rating:
1.0

U Haul could care less about its customers.. We are only a dollar sign.. No one will read this.. You have to care first which you dont

Danny B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMEIKA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

Thank you!

Griselle R.  |  First Impressions 
Rating:
4.0

There were a few times when someone answered the phone and they were less than helpful, there were more times when someone answered the phone and went out of their way to help.

BLANCHE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dehlia C.  |  Overall Experience 
Rating:
5.0

Staff were incredibly helpful and made the moving process easy.

Autumn G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
1.0

This facility at 9701 capital blvd was not clean nor well maintained and smelled of urine . I had several issues from the time of storing my belongings, including storage unit being double booked, to unit number being incorrect, to me being questioned if this was actually my unit. ( why would I pay for belongings that are not mines?), to payment being applied incorrectly. I would never recommend anyone to this location for their storage needs.

Joy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Seungnam J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric H.  |  First Impressions 
Rating:
4.0

Need more carts, there are only two. Recommend flat bed carts.

Allen J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA Y.  |  Overall Experience 
Rating:
5.0

The location Management and Team mates are very respectful and helpful and understanding and they need a raise…

Demetrius T.  |  First Impressions 
Rating:
5.0

Staff was very helpful and knowledgeable…. Will definitely recommend to family and friends this location! Kelvin and Charlie were the best at what they do!

Tammie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hadley P.  |  Overall Experience 
Rating:
5.0

Charlie was very professional and polite. The location has the best customer service ever.

Kimberly P.  |  First Impressions 
Rating:
4.0

Over the last couple of years, I have had the opportunity to use almost every service that U-Haul provides. For the most part, it has been very favorable, and the people have been very good to work with. There was only one instance when I had to rent a truck That I was assessed unnecessary and annoying fees for dropping the vehicle off. The rate increase seems a little steep, but the facilities are well-maintained.

Chris H.  |  Overall Experience 
Rating:
5.0

The associate was very pleasant and offered excellent customer service!

Arlene D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMICE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie W.  |  First Impressions 
Rating:
1.0

I got charged a ridiculous amount of extra fees because of an issue with the rental truck.

Cole B.  |  First Impressions 
Rating:
1.0

It rained on all my furniture and it had mildew on it.

Michael C.  |  Overall Experience 
Rating:
5.0

I’d happily use this facility again.

shannon h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nia B.  |  Overall Experience 
Rating:
3.0

Our 2+ year experience was average at best. This location is in an old, sprawling manufacturing plant that closed down decades ago but has been repurposed with storage units. Our unit happened to be at the back corner so we had a long walk every time we needed to visit the unit. Along the way, we often noticed the same trash and discarded items in the same places on subsequent visits, which tells me there wasn't a significant effort to clean the facility on a regular basis. The bathroom was often dirty. During the day at least, even though there was a keypad by the entrance, anyone could walk into the storage areas. An alarm would sound if you opened your unit without entering your code at the entrance, but we never saw anyone respond to those alarms going off, so not sure how much of a concern it was. After receiving our 4th price increase in 2 years - with each letter citing the intended services noted above as the driving factors behind the increase - we did a little comparison shopping and found a facility that was closer to our home and about 25% less expensive per month. We actually found 3 facilities in the area, all within $2 of each other in terms of the monthly cost, so it was a no-brainer to make the switch. Other than the convenience of renting a truck at the same location, we couldn't justify the ongoing expense when there were better options.

Doug L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony W.  |  First Impressions 
Rating:
5.0

Very happy. Great staff.

ABDELHAKIM A.  |  Overall Experience 
Rating:
2.0

First of all we had reservations at another uhaul but the unit was to small and they didn't have a 5x10 available so we had to go to another uhaul so when we get to the other site their internet was down so they couldn't take reservations so I had to go online to book my reservation so we Finally get a signed a unit it already had someone else's pad lock on it do I had to go back to the office and have them try to find me another unit so after a while they were able to get us a unit but it took some time

Kelvin G.  |  Online Move In 
Rating:
5.0

The carts are very helpful.

JOHN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL M.  |  Overall Experience 
Rating:
4.0

Concerned that there was a rat trap in the storage unit. Was this because rats were previously experienced?

Walter W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shayla W.  |  Overall Experience 
Rating:
5.0

I enjoy storing my items here at this U-Haul location. It’s convenient and easy to access, with many size options. All employees are personable and ready to assist. This location can get really busy and the employees are always calm, respectful, courteous and considerate. I will recommend this location to anyone needing storage or moving supplies.

Cherrelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANIYIA H.  |  Overall Experience 
Rating:
4.0

The manager Gerald was patient and understanding, and provided excellent customer service. He worked with my family to vacate my deceased’s brother’s rental unit and made the process seamless.

Briana V.  |  Overall Experience 
Rating:
5.0

Excellent customer service and very friendly general manager. Helpful with a smile. Conducted business very professionally. I would recommend this facility to all my residents and friends

ABDELHAKIM A.  |  First Impressions 
Rating:
5.0

The staff at the rental facility was extremely helpful and courteous. I was very impressed by their willingness to make sure I was totally satisfied.

TIMOTHY A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wanda S.  |  First Impressions 
Rating:
5.0

The only problem I had was getting the movers to show up, which made the unloading very difficult. Once the movers showed they were great!

Wolfgang B.  |  First Impressions 
Rating:
5.0

Amazing service. Amazing help. Highly recommend!

Nia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chioma P.  |  Overall Experience 
Rating:
5.0

Our unit was easy to get to, came in handy when it was needed and we loved the customer service while renting trucks so we knew we couldn’t go wrong. It was a great experience over all. Thank you !

Rhoshika T.  |  Overall Experience 
Rating:
3.0

Everyone was always professional at this location. The hours to get into the climate controlled units should be extended in my opinion.

Tarrell R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon J.  |  Overall Experience 
Rating:
3.0

The storage unit that I rented was one row of the few that you literally had to get down to the ground to open it. It was very difficult for me as a disabled person to get it open. However; the staff would come and help me out if they were available. I'm glad I'm out and I won't go back there again. Also, not to mention it was no lights on my row or the one beside me. Happily I got out when I did because the rain was coming in at the front right entrance once you stepped in. A tan piece of luggage was sitting there. It has a rust streak going down the luggage. That location needs a lot of work.

Patricia B.  |  Overall Experience 
Rating:
5.0

Your employee by the name of Danny Bland I believe is his name was an exemplary employee. We got there around 6:45 near closing and he was amazing Very polite friendly and didn’t seem to mind that we were there near closing. I cannot tell you what I’ve been going through these past couple of days and to meet up with the gentleman like him with your company was very pleasing I just wish everyone was like Mr. Danny bland. And I hope that he gets recognized for the work that he does there for your company. Absolutely amazing I cannot say enough about this gentleman. He made my move very easy very helpful and that’s exactly what I needed. And I applaud you for hiring this gentleman thank you Virginia Dineen

Virgina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyrone O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rafael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denatta w.  |  Overall Experience 
Rating:
4.0

They. Lied an about the size of the unit an I end up getting the most expensive one because I was moving an didn't have any other choice

Stanley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dehlia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denatta w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn G.  |  Overall Experience 
Rating:
5.0

Serenity was awesome 👌

George M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Y.  |  First Impressions 
Rating:
5.0

Everyone was professional and the facility was always clean and accessible. My belongings were safe and well kept !

Brittany M.  |  Overall Experience 
Rating:
4.0

Don't have any negative other than location on Capital Blvd Wake Forest. Traffic is very bad for north bound exit. Bars at loading dock/door entrance are a tripping hazard. Parking at loading entrance is limited. Was very good to work with. Have used facility over the years and found employees to be very good

THOMAS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry A.  |  First Impressions 
Rating:
4.0

Since we have an outside unit we did not get a swipe card which meant the bathroom was not accessible and we had to run down to the gas station several times.

CYNTHIA B.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly. Went above and beyond to help out.

Simon V.  |  Overall Experience 
Rating:
1.0

My unit was leaking water and 80% of my furniture and clothing is ruined from mold

Ashia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TABATHA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEATRICE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TUCCOBIE W.  |  Overall Experience 
Rating:
1.0

Empty trucks were blocking the unloading area. Employees were yelling at customers parking in wrong spots even though nothing was available. It was not an easy or smooth process at all. The alarm system was not explained and kept going off the whole time we were at the location.

Cullen B.  |  Online Move In 
Rating:
1.0

I lossed Every last single memory of my deceased sons memory, I fell behind on my payments I would call to attempt to make a partial payment but it was refused, notations where made to the account and i was rest assured that uhaul was not the business of just selling your items. I felt assured. I mentioned my son's Memories, it's been hard for me since the death of my infant son. After being sent a email on February 13th 2023 that my unit was auctioned! I called the storage and I initially spoke with a Gentleman who place me on hold to check to see if the lock was off... then a woman returned to the phone to Say unfortunately Ms. Calhoun all you items are gone and the unit is Empty. This mind blowing info made me instantly refrence back to my email because i knew i hadn't gotten any emails from uhaul in awhile after reviewing. Then February19th I get an email that the move out date was February 18th?! When were my items MOVED OUT? I Was told February 13 it was EMPTY! When were my items auctioned off?!

Kadidrea C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamekia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Overall Experience 
Rating: