Comentarios de los clientes para U-Haul Moving & Storage of W Towne

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of W Towne

Clasificación general:

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Shawna W.
Clasificación:

We had rented a truck online, but the guy who checked us in and gave us the keys was rude and unhelpful. At first, we thought we had gone to the wrong location because he didn't help us find our reservation. When we returned the truck, he did not wear a mask, did not respect social distancing, and was snarky when I asked him a question. We've enjoyed using this location in the past as the staff has been friendly and helpful, but we might look elsewhere going forward.

Christine F. | Overall Experience |
Clasificación:

For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.

john R.
Clasificación:

El cliente no dejó un comentario.

Jack P.
Clasificación:

Cab area needed to be cleaned

marian s. | Overall Experience |
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El cliente no dejó un comentario.

Todd B.
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So easy to use!!! New cargo vans had less than 4,000 miles on them.

Larry S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WILLIAM R.
Clasificación:

Poor performance of the tow dolly. The straps that hold the front wheels would come loose if I turned at an intersection because the front wheels would turn no matter how hard I wrapped it down . I stopped a total of 5 times in two days to fix the problem. Maybe my dodge caravan is to too big? That's the problem I had on the way. The staff in Madison were great.

John C.
Clasificación:

Keep Morgan on staff! Outstanding young man.

James M.
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Staff was Great! Trailer was not swept out. A small pile of leaves and dirt visible in the back. not too terrible.

HARRY W.
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El cliente no dejó un comentario.

Jon A.
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El cliente no dejó un comentario.

Aaron S.
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Guys there were super helpful and even let us borrow a lock overnight

Joseph A.
Clasificación:

Friendly and helpful staff

WILLY S.
Clasificación:

The were good.

curtiss G.
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El cliente no dejó un comentario.

Jeni L.
Clasificación:

El cliente no dejó un comentario.

Karen T.
Clasificación:

El cliente no dejó un comentario.

James M.
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El cliente no dejó un comentario.

Tod N.
Clasificación:

Very easy.

Daniel D.
Clasificación:

Very friendly and helpful at the desk

robert W.
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El cliente no dejó un comentario.

JEFFREY L.
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El cliente no dejó un comentario.

bruce D.
Clasificación:

El cliente no dejó un comentario.

Elizabeth S.
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El cliente no dejó un comentario.

Steven B.
Clasificación:

El cliente no dejó un comentario.

Troy P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul S.
Clasificación:

na

Angie M.
Clasificación:

El cliente no dejó un comentario.

Douglas H.
Clasificación:

El cliente no dejó un comentario.

Sadie Z.
Clasificación:

Very smooth pick up and drop off. It went so great, I came back the next day to rent again! Very polite and helpful!! Exactly what I needed during a stressful move! Thank you!

SADIE Z.
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Very smooth pick up and drop off. Very polite and helpful!! Exactly what I needed during a stressful move! Thank you!

DAWNE B.
Clasificación:

El cliente no dejó un comentario.

Margaret D.
Clasificación:

There was only one, very over-worked employee on site. Despite the fact that I filled out info online before arriving at the site, and then did even more data entry once I arrived and found the truck, I still ended up waiting in line at least 15-20 minutes for a key. So i got the truck 45 minutes after I was supposed to get it, but the app still told me I had to have it back 4 hours from the time I was supposed to have been able to check it out, which made us feel a lot of pressure to work even faster to get it back in time. There were two or three alert on the screen when we picked up the truck -- one tire was very low on air, I think it needed oil or something, and there may have been one other alert flashing. It made it hard to get the mileage because the error messages just kept flashing. Pickup was pretty frustrating. Drop off went smoothly and clearly more employees had shown up by that time.

LISA B.
Clasificación:

El cliente no dejó un comentario.

KARISSA K.
Clasificación:

Fast and easy. We didn't even have to get out of the car!

Chris H.
Clasificación:

El cliente no dejó un comentario.

Kent F.
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El cliente no dejó un comentario.

Avery C.
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El cliente no dejó un comentario.

R G.
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Great communication and friendly

Matthew R.
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El cliente no dejó un comentario.

Pat W.
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El cliente no dejó un comentario.

Myra H.
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Excellent and helpful service all the way around.

Sandra M.
Clasificación:

Answer phone calls.

Ira S.
Clasificación:

El cliente no dejó un comentario.

Patricia L.
Clasificación:

El cliente no dejó un comentario.

Doris D.
Clasificación:

The website is difficult to use. A. In order to place the order for the pickup truck, I had to go through page after page of offers I did not want, and in order to move on to the next page the "no thank you" link was hidden in different parts of each page. B. Then when I arrived at the pick up location, the contactless sign-in feature did not work and I had to enter the store to complete the pick up process.

Joseph B.
Clasificación:

El cliente no dejó un comentario.

thomas L.
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El cliente no dejó un comentario.

Hyewon P.
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Great stream lined service process throughout. Kind & professional staff members! They deserve kudos for their hard work ~ Keep up the good work!! Thank you!

David L.
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El cliente no dejó un comentario.

Brandon S.
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El cliente no dejó un comentario.

Azadeh A.
Clasificación:

El cliente no dejó un comentario.

Chris L.
Clasificación:

El cliente no dejó un comentario.

Gavin H.
Clasificación:

The man who helped me was great. I have rented from usual on west Washington in Madison and had a horrible experience all around. This platte drive location was much better.

Janet E.
Clasificación:

El cliente no dejó un comentario.

Lisa B.
Clasificación:

El cliente no dejó un comentario.

Douglas P.
Clasificación:

El cliente no dejó un comentario.

Allen R. | Overall Experience |
Clasificación:

Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another day

B. Ann L.
Clasificación:

El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Steve C.
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El cliente no dejó un comentario.

mike R.
Clasificación:

Keep doing what your doing. Efficient work.

Christopher W.
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El cliente no dejó un comentario.

jesse H.
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El cliente no dejó un comentario.

ANN D.
Clasificación:

Thank you so much it was a perfect situation with the UHAul so reliable - we were able to return it at 11 pm per our original plans and that worked out perfectly so I am very very thankful. God Bless and we will certainly be doing service with you again!! Moving is always hard but you make it so easy and comforting. Thank you.

james S.
Clasificación:

El cliente no dejó un comentario.

marcus E.
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I made the reservation online and did they extra steps for a faster pickup. It took longer than the person who was behind me and didn't even have a reservation.

Keith L.
Clasificación:

El cliente no dejó un comentario.

Holly S.
Clasificación:

We came at the last minute and they were very accomodating to our needs.

Gregory S.
Clasificación:

Morgan was great and hooked everything up so quickly!

DENNIS B.
Clasificación:

Little more staff,

TRENT R.
Clasificación:

El cliente no dejó un comentario.

Christine V.
Clasificación:

I was promised a 5 x 8 trailer and "guaranteed" this by the central registration person. When i got to uhaul--as expected--they tried to foist off a 6 x 12 trailer and were very put out when I did not want to accept the huge trailer. Finally they found a 5 x 8 trailer that had not been checked in properly. They said I should have been called with an equipment replacement for a 6 x 12 trailer--I was never contacted. If uhaul did not have a monopoly on trailer rentals, I would NEVER use them. Next time, I will buy an enclosed trailer at one end of my move and sell it off at the other end. I hope I am done with uhaul for good.

John K.
Clasificación:

El cliente no dejó un comentario.

Sita D.
Clasificación:

El cliente no dejó un comentario.

Pamela G.
Clasificación:

Nothing

Luke R.
Clasificación:

El cliente no dejó un comentario.

ANYIEKAN U.
Clasificación:

El cliente no dejó un comentario.

Jadrien D.
Clasificación:

El cliente no dejó un comentario.

CLARK C.
Clasificación:

El cliente no dejó un comentario.

ed B.
Clasificación:

Our service advisor was very helpful and efficient.

Nicholas R.
Clasificación:

El cliente no dejó un comentario.

CAROLANN D.
Clasificación:

Trucks do not allow for a person under 5 ft 3 in to drive easily. It is extremely hard to get in/get out of truck and hard to reach gas pedal.

David P.
Clasificación:

El cliente no dejó un comentario.

JASON I.
Clasificación:

El cliente no dejó un comentario.

Todd F.
Clasificación:

El cliente no dejó un comentario.

Robert T.
Clasificación:

El cliente no dejó un comentario.

James V. | Overall Experience |
Clasificación:

Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.

Randy P.
Clasificación:

El cliente no dejó un comentario.

Maggie M.
Clasificación:

El cliente no dejó un comentario.

angela W.
Clasificación:

My pickup location was incorrect and was not the same as what I had requested and received via email as a confirmation. When I did get to the other location, the guy was nice but there was only one person working and the straps I was sold did not ratchet so I had to go to Menards to purchase additional ones. Additionally, when I dropped the trailer off at a different location (which I had asked the pickup person if I could return at a different location, which he okayed and put on the contract), there was tons of confusion at the return location. They thought I had two trailers and the gentlemen there, while nice was CLUELESS and my return process took well over 30 minutes and involved a credit to my card b/c I was charged for two trailer rentals. To end, I was told the hitch I had was rented but turns out you don't rent them and I now own it. NOT a good experience.

Nicholas R.
Clasificación:

Location convenient for me. Rental and return was quick and easy.

ryan r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jedidiah V.
Clasificación:

El cliente no dejó un comentario.

ted R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Al S.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

El cliente no dejó un comentario.

PETER A.
Clasificación:

El cliente no dejó un comentario.

Barbara T.
Clasificación:

Online checkin was bad. Took much much too long

Sam W.
Clasificación:

El cliente no dejó un comentario.

Gregory M.
Clasificación:

This location provided us with excellent service, was clean, and offered a multitude of products. Well done! :)

LYNN B.
Clasificación:

El cliente no dejó un comentario.

Leonard M.
Clasificación:

El cliente no dejó un comentario.

John A.
Clasificación:

No suggestions. Everything was great. Staff very helpful, courteous and professional.

Jeffrey B.
Clasificación:

Morgan and the staff at U-Haul Moving & Storage of West Towne are professional but personable making it a positive and stress-free experience. Keep up the good work!

aaron T.
Clasificación:

Uhaul Mobile check-in is a waste of time.

Stuart K.
Clasificación:

El cliente no dejó un comentario.

Natalie S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Natalie M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Camille R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

eric c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

george h. | Overall Experience |
Clasificación:

Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heine

sherry s. | First Impressions |
Clasificación:

Staff was helpful. Check in was well organized, professional, and safe.

Hugh M. | First Impressions |
Clasificación:

Morgan at the facility was extremely helpful and pleasant to work with.

William A. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Mary T. | Overall Experience |
Clasificación:

Way too expensive! Shop around! The online payment app doesn’t always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.

Aisha D. | Overall Experience |
Clasificación:

I really liked everything

michael l. | Overall Experience |
Clasificación:

Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.

Jason C. | Overall Experience |
Clasificación:

Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.

John A. | First Impressions |
Clasificación:

Morgan was confident friendly helpful and flexible! He's a true asset to your company

debra m. | Overall Experience |
Clasificación:

Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.

Tony P. | Overall Experience |
Clasificación:

Clean facility, friendly helpful staff

Colin C. | First Impressions |
Clasificación:

Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.

Jason C. | First Impressions |
Clasificación:

Treated me very professional. Highly informative and took care of my needs with no issues.

BERNETTA P. | Overall Experience |
Clasificación:

long time tenant------no problems

Joshua R. | First Impressions |
Clasificación:

Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.

Michael H. | First Impressions |
Clasificación:

I always have a positive experience at this location.

JESSICA S. | First Impressions |
Clasificación:

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

Mark K. | Overall Experience |
Clasificación:

friendly and helpful staff!!

ANNE T. | Overall Experience |
Clasificación:

Felt secure with our unit!

Gigi W. | Overall Experience |
Clasificación:

Morgan was quick and efficient. Easy to work with.

Carl S. | Overall Experience |
Clasificación:

Thanks.

glenn c. | Overall Experience |
Clasificación:

I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.

Karen C. | Overall Experience |
Clasificación:

A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!

DAVID M. | Overall Experience |
Clasificación:

The manager and staff are FANTASTIC!

Sarah L. | Overall Experience |
Clasificación:

Easy move in and out

REGINA B. | Overall Experience |
Clasificación:

The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit

Hannah L. | Overall Experience |
Clasificación:

Thanks guys!!

Nicole C. | Reservation |
Clasificación:

Nothing

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