Comentarios del cliente para U-Haul Moving & Storage of W Towne

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of W Towne

Grado total:

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Ellen F. en

Grado:

Nothing, everything was great

scott S. en

Grado:

Outstanding service. Great employees and the truck was clean and ready. I would give this whole experience a 10 out of 10!

Srikanth P. en

Grado:

Management is rude and I just took pickup for an hour and they told me to drop keys and they care of the return so I dropped keys , next day they charged 20$ extra without informing me earlier . And even online return instructions are not clear there , after I dropped keys and papers on the box , I tried go online to self checkout but it asked me to share location and reading screenshot , I already dropped that so I can’t unlock the truck . Dropping instructions steps should be mentioned clear . Advertised as 19.95$ for a hour But after return total charged 55.52$ (Only 9 miles I drove )

James M. en

Grado:

I was not aware of checking in the trailer when I returned it. I received the text message the next morning and the mobile app wouldn't let me checkin - frustrating so I called and she wasn't sure what to do either. She eventually contacted the store to let me know the trailer was indeed returned. Good Grief!!

James R. en

Grado:

El cliente no dejó un comentario.

Baoli L. en

Grado:

I was shocked to see the less professional work being done.Tool and supply material were left underneath hook(above engine). Muffler was left unhooked.even after the two complains and the tech check his work for the second time. Customer service is not acceptable either.

CAROLYN B. en

Grado:

El cliente no dejó un comentario.

Francis D. en

Grado:

This happened to me with this rental, no harm done but... Please remind customers if the truck is backed into parking and you cannot see the back door, don't drive away without making certain the cargo door is shut. I got the truck to where I was to pick up furniture and found the door was open.

bruce S. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

El cliente no dejó un comentario.

Adrien D. en

Grado:

I have rented from this location a couple times before and had decent service. This weekend I showed up at opening time, and waited...and waited...nobody showed. By the time someone showed up to open, I was about an hour behind my schedule and ended up having to use the rental truck to drive to other appointments that day, which cost me probably $30 in extra mileage I hadn't intended. I definitely will not be renting again from this location.

dorjee L. en

Grado:

El cliente no dejó un comentario.

Joe H. en

Grado:

thanks

Daniel P. en

Grado:

Need more than one person checking people in took way tooooo long to check in.

khaja S. en

Grado:

El cliente no dejó un comentario.

Elizabeth K. en

Grado:

El cliente no dejó un comentario.

Samantha S. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

I went in and was told to drop the keys on the desk. (The person was helping another customer at the time) I did and left.

Bernard G. en

Grado:

They were busy and staff there was very helpful.

Ben W. en

Grado:

The steering rods in the moving truck were noticeably worn to the point of having to turn the steering wheel more than 20 degrees before the tires would start to respond to the steering wheel. However, the staff was helpful and accommodating.

Bryan L. en

Grado:

Not much to improve. Top notch facility and service. Easy peasy. Thanks!!

Wayne B. en

Grado:

There was only one person serving the customers on a busy Saturday morning. He was fast and efficient, but I think the ones behind me would have appreciated a second attendant to speed up the process. Otherwise, excellent experience.

Taikiah P. en

Grado:

Be clear when telling the customer what the insurance covers.

Crystal T. en

Grado:

The pricing was high but overall it was ok.

Susan D. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

Although the truck had been through it's paces, it worked very well for our needs and the location and staff were very accommodating.

KIMBERLY C. en

Grado:

El cliente no dejó un comentario.

Carolyn T. en

Grado:

The tow dolly we rented not only had a blinker that wasn't working but something in the system malfunctioned and while it was rented out to us, somehow was non existent to get swapped for another one. We had to do a last minute shuffle and drive for 19hrs separately instead of towing the car behind. This was after having to get the dolly from a different location than we originally reserved. Also, when we picked up the truck in the morning we asked if it was okay to come back for the dolly once the truck was packed. Got a verbal okay, then halfway through the day got a voicemail asking whether we intended to fulfill our reservation and if we didn't call back within the hour it would be canceled. Since we were actively making a truck at the time, I'm amazed I even saw the missed call in time. A really really frustrating experience, I will do a much more thorough job of shopping around next time we move. The saving grace was that the staff at this location were friendly, helpful, and genuinely compassionate about our situation. I wish I remembered their names because they had a massive positive impact on our otherwise crummy experience.

Joseph C. en

Grado:

El cliente no dejó un comentario.

Mitch M. en

Grado:

Was a smooth and pleasant experience.

August L. en

Grado:

The staff was friendly and knowledgeable

SUNDAR A. en

Grado:

El cliente no dejó un comentario.

Janice T. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

brian C. en

Grado:

Morgan, and the rest of the staff were great!

Michelle C. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.

John A. en

Grado:

Morgan was confident friendly helpful and flexible! He's a true asset to your company

debra m. en

Grado:

Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.

Tony P. en

Grado:

Clean facility, friendly helpful staff

Colin C. en

Grado:

Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.

Jason C. en

Grado:

Treated me very professional. Highly informative and took care of my needs with no issues.

BERNETTA P. en

Grado:

long time tenant------no problems

Joshua R. en

Grado:

Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.

Michael H. en

Grado:

I always have a positive experience at this location.

JESSICA S. en

Grado:

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

Mark K. en

Grado:

friendly and helpful staff!!

ANNE T. en

Grado:

Felt secure with our unit!

Gigi W. en

Grado:

Morgan was quick and efficient. Easy to work with.

Carl S. en

Grado:

Thanks.

glenn c. en

Grado:

I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.

Karen C. en

Grado:

A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!

DAVID M. en

Grado:

The manager and staff are FANTASTIC!

Sarah L. en

Grado:

Easy move in and out

REGINA B. en

Grado:

The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit

Hannah L. en

Grado:

Thanks guys!!

Nicole C. en

Grado:

Nothing