Customer Reviews for U-Haul Moving & Storage of W Babylon

3,501 comentarios

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

(631) 422-5771

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

BECAUSE....

Len B. 
Rating:
5.0

Customer did not leave a comment.

Leandro G. 
Rating:
5.0

Customer did not leave a comment.

VINCENT D. 
Rating:
2.0

One free month had to be resolved by contacting a Manager who was helpful and efficient. Long wait times and inefficient staff while in store. I left the facility due to frustration. Previous Dublin Ohio location was flawless.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COBYP S. 
Rating:
5.0

The night shift went above & beyond to Help me pay my bill in cash. They were great !!!

EARLALLEN II P. 
Rating:
3.0

The strap was broken on the car trailer

DAMIAN T. 
Rating:
2.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Service was excellent. Attendant was professional

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO B. 
Rating:
5.0

Ooo waoo very nice. Muy bueno.

WALTERORLANDO P. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

CHARLESC H. 
Rating:
4.0

Equipment could use some upgrades. Very uncomfortable ride. Noisy vehicle.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWPAUL S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHG M. 
Rating:
5.0

Customer did not leave a comment.

VICTORJ M. 
Rating:
5.0

Customer did not leave a comment.

RYANISAAC R. 
Rating:
5.0

Very nice clean location in west Babylon also the drop off on beaver st in Stamford was also super nice George Kreppein

George K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHV D. 
Rating:
5.0

Akeem was so very helpful.. Thank you all at West Babylon

Janice D.  |  Overall Experience 
Rating:
1.0

That girl that was in the office don't remember her name short, short cut hair with a green e cigarette smoking in ppls faces in the building she is very very disrespectful the way she spoke to people and us was out right disrespectful “if you don't have a reservation I can't help you I have nothing” “ oh I don't care you have to return it one way that's not my problem” she was slamming things she was just really nasty If you don't like your job simply quit worst experience of my life

Davion D. 
Rating:
5.0

Employees were very nice and helpful..van was easy to drive and very clean

Brandy Q. 
Rating:
5.0

The truck radio didn't work and the ac worked when it wanted to. Not very happy about that

KYLE M. 
Rating:
5.0

Keep up the great work!

ALECC A. 
Rating:
4.0

Customer did not leave a comment.

lenaox C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYHARRIS L. 
Rating:
5.0

Too expensive and no coupons available to help with high prices.

David C. 
Rating:
5.0

Everything runs nice n smooth at this location

PAUL R. 
Rating:
4.0

Smooth return process, very happy with them!

PAMELAS S. 
Rating:
2.0

Customer did not leave a comment.

ADRIANC C. 
Rating:
3.0

truck was low on oil and washer fluid. truck burns a quart of oil evry 700 miles or so . the cargo area was full of debris (small rocks, sand and concrete dust). the fuel level was lower than on contract. no usage seal on hand truck. very high mileage was afraid of breaking down on my almost 1500 mile round trip

Joseph V. 
Rating:
5.0

Great overall experience yesterday

WILLIAM S. 
Rating:
5.0

Easy in and out

LAWRENCEJ G. 
Rating:
5.0

The two people at this location where excellent very helpful and I will not be going anywhere else but there, I believe his name was Kenny and his wife I don't remember her name but they were very nice people they helped me with everything and made my visit very easy and stress free.

JOSEPHFIORE P. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
4.0

The truck u rented wasn't available, but the representative got me a smaller truck. I was charged too much and she could fix it so I have to go back, but the representative was fantastic. She went above and beyond.

CATHERINE I. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

I wasted 2 hours at this location only to find out the mechanic did not know how to install the hitch wiring harness. Then the guy has the nerve to lie and say he could not finish the install because he is missing a part and I had to drive to the East Islip location to finish the install. The mechanic at East Islip confirmed the original guy did nothing. A install that shoul have taken 30 mins ended up taking 3.5 hours

Joseph C. 
Rating:
1.0

Had a reservation for 9am for a 15' truck. Got there and there were no trucks available. The two employees there were extremely helpful and friendly and they were able to rectify the situation, they were both new. The manager who was supposed to be there was nowhere to be found and they were unable to get ahold of her for some time. The truck I was given had a horrible smell of marijuana. When I returned the truck, I believe it was the manager at the store. I went inside to let her know and she said to just leave the truck and in about a half hour I would get an email with my receipt. There was no second walkthrough to confirm everything was correct and good with the truck. If it wasn't for the two new workers in the morning i would NEVER recommend this location. It appears management has no care and left the employees to drown, instead they excelled and saved a potential horrible situation

ROBERTANTHONY O. 
Rating:
1.0

The clerk checking me in cancelled my order for today having being a newbie on the computer. I had originally booked two trucks- one van for Friday the 27th (returned the same day) and one truck for Saturday the 28th; only to discover that the 20 footer I ordered for Saturday was cancelled (night before I need to pick it up and move the heavy things from my current place.) This of course was caused by the guy lacking the knowledge to check people in and run transactions on the computer- which caused me hardship and stress the night before my big move with my wife pregnant to boot. Having said that, I was forced to book another truck (smaller one - 15 footer) at a different location which almost didn't come to fruition because of lack availability (trying to book it a night before doesn't leave many choices since trucks are mainly used during the weekend) in locations near me.

Nissim Y. 
Rating:
5.0

Customer did not leave a comment.

Elena D. 
Rating:
5.0

Your computer system is sooooooooooooooooooo sloooooooooooooow. It takes forever to pick up a vehicle.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
Rating:
4.0

Akeem was awesome, good customer service

Janice D.  |  First Impressions 
Rating:
5.0

See above notes

Sean M. 
Rating:
5.0

Well the wait in line was so long that some customers started leaving. Need more workers at the register. Other than that, excellent service, affordable prices, clean trucks and easy process for drop off after hours on a mobile phone.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

GREGORYSCOTT G. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Originall my my reservation on line at 22 Bay Shore Rd in Bay shore. We showed up and the place was closed. We could not get a truck. We had to find another location. When I called U-Haul I was placed on line for 45 minutes and when they did answer I was told “what do you want us to do about it”. Thank God the people at 451 Sunrise Highway were professionals. Overall this cause well over an hour delay on a day I was moving and ruined our day.

STEPHENT S. 
Rating:
5.0

Customer did not leave a comment.

Samantha N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

I was told I can pick up my truck later than the scheduled time and It was rented out to someone else by the time I go there.

LUCASAARON D. 
Rating:
3.0

Customer did not leave a comment.

HAKAN P. 
Rating:
5.0

Location was very helpful. The rental process which has nothing to do with this location is horrendous!!! You order a trailer in one place and your told to pick it up 80 miles out of your way. Then they don't have it because it wasn't turned in by someone else. I don't order a product from Home Depot in Freeport and expect to go to Bablyon Home Depot to get it. Originally it was Holbrook! This was very stressful and set me back hours on my trip. Not a pleasant experience. Tell me where I'm picking this up when ordered not the day before where Uhaul is scrambling to find me a trailer the day before my scheduled trip! And if the location where it was ordered does not have it YOU bring it there for the customer. Don't expect the customer to drive in the wrong direction because you don't have a system to move these trailers around…. Never again

Joel R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

very good service.

YONG L. 
Rating:
5.0

Customer did not leave a comment.

Jillian M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERA S. 
Rating:
5.0

Customer did not leave a comment.

RICHARDE D. 
Rating:
5.0

For some reason my invoice amount has changed from when we left the facility to when we returned. We were caught in traffic and returned 39 minutes late and were charged an additional day. Not acceptable.

JAMESJ V. 
Rating:
1.0

The system was down when I arrived to pick up my vehicle, my address was incorrect and I was charged $150 more than I agreed to. DO NOT USE UHAUL!! I will use Penske next time I need to rent a truck.

Heather G. 
Rating:
5.0

Jessica was so professional, clam and well informed, She made the process so straight forward, unlike your phone calls or texts, or online process. What a relief walking into the location and having Jessica wait on us and making it so simple. It was a pleasure to do business at this location. Another staff member was also very helpful and courteous but I forgot his name. I have used U-Haul before and never got such wonderful service.

Donna D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHG M. 
Rating:
5.0

Customer did not leave a comment.

andrew N. 
Rating:
4.0

Customer did not leave a comment.

DANIELP C. 
Rating:
5.0

It was a great experience! I just wanted to say an employee named Kyle was super helpful, friendly and knowledgeable and made a rookie like me feel confident to handle a last minute move. Thanks again!

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

REBEKA E. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

I love it

RICHARDE D.  |  First Impressions 
Rating:
5.0

Friendly service

Murat A. 
Rating:
5.0

The associate that took my rental really made it an overall excellent experience at the UHaul location. It was last minute and she made it work! simon

Simon W. 
Rating:
5.0

Customer did not leave a comment.

JOHNWILLIAM W. 
Rating:
4.0

Very expensive

Michael B. 
Rating:
2.0

Online reservation of equipment was cumbersome to navigate. Online payment was inaccurate. Reserved equipment for 7am in person pick up at counter, scheduled hours were open at 7am, employee arrived at location at 8:30am. Had to wait additional 45 min on line to pick up equipment. Ordered dolly, had to retrieve for myself. Negative attitude from employee upon checking out. Equipment was very well maintained easy to use and very helpful. Waited additional 30 min on line to return equipment employee doing his best to take card if customers by himself. Charged 5 dollars for environmental fee? Equipment returned spotless. I needed UHaul sncc do equipment and location were perfect everything else was negative

ROBERTHENRY F. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Felix H. 
Rating:
5.0

Customer did not leave a comment.

SIMONRICARDO H. 
Rating:
1.0

The west Babylon location was extremely unprofessional. There was a gentlemen named D who tried to take money from my husband & accuse him of wrecking the truck. Also U haul over charged our credit card multiple times

JAMESC F. 
Rating:
5.0

not a thing everything went great!!!!!

MICHAELA P. 
Rating:
5.0

Customer did not leave a comment.

DECLONRAOUL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Great services

GUSTAVO A. 
Rating:
5.0

Everyone (3 workers) were VERY HELPFUL, and the teamwork they showed eachother was a Beautiful sight to see. Great Job Employees at west babylon location.

Desiree A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDAMARIA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Very professional

JOSEPHD G. 
Rating:
5.0

Customer did not leave a comment.

JUDY B. 
Rating:
5.0

Customer did not leave a comment.

RODERICKN C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYJ W. 
Rating:
4.0

Customer did not leave a comment.

TALIAS M. 
Rating:
5.0

Customer did not leave a comment.

Marta C. 
Rating:
5.0

Customer did not leave a comment.

MELINDA C. 
Rating:
5.0

Customer did not leave a comment.

Karmen B. 
Rating:
1.0

This location customer service is poor and does not respect online rentals so it's just a waste of time doing reservations online also when I went to drop off the vehicle the lock box was completely unsecured all the keys were exposed for the taking anyone coming to this location just be observant take lots of pics and videos for your own safety

PHILLIP V. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
1.0

y'all have horrible customer service and the van was so poorly maintained the left signal didn't work and the tires needed air it was a mess . 1/10 because it still worked lol

sarah N. 
Rating:
5.0

Everyone made the drop off super easy.

Jillian G. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
4.0

Customer did not leave a comment.

annette s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard B.  |  First Impressions 
No reviews have been submitted for this location.

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