Customer Reviews for U-Haul Moving & Storage of W Babylon

3,553 reviews

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

(631) 422-5771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Mobile return checkout instructions to scan the barcode could be clearer to new customers, should say that it's on the truck itself. Tried in vain to find a barcode on next to the front door of the storefront itself, and couldn't get past that screen because I was looking in the wrong place entirely..

HERB W. 
Rating:
5.0

The staff at the West Babylon U-Haul are wonderful!!! Very friendly and very helpful.

ANTHONYROCCO M. 
Rating:
3.0

Online return is having trouble

RAYMONDFELIX G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Davone D. 
Rating:
5.0

The manager was very accommodating and friendly!

James S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
5.0

Customer did not leave a comment.

VINCENT D. 
Rating:
5.0

Customer did not leave a comment.

LESTERC B. 
Rating:
5.0

The manager, Destiny was very helpful and had outstanding human relations skills. I was very impressed by her warm professional demeanor and dedication to get the job done professionally.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Check the travel trailers better , loose lugs and bad running lights are not good when you get a ticket in Virginia for no running lights and then in South Carolina loose lugs.

john B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELD B. 
Rating:
3.0

Customer did not leave a comment.

John I. 
Rating:
4.0

Picking up the truck was perfect but when I got in the truck the truck was dirty coffee stains on the inner cupholders everything is all dirty inside. But they still over overall very good

John Y. 
Rating:
5.0

i had two different rentals to pick up one truck and one car carrier the car carrier was the problem and the first drop off location was also a problem you should be able to pick up anything and one location and drop off at another location where you are and the rates changed so now im disputing the charge still waiting day 2

john M. 
Rating:
5.0

Customer did not leave a comment.

Fortunata M. 
Rating:
4.0

On this vehicle specifically, needs a new set of wiper blades. Otherwise the truck ran fine and got the job done.

FREDERICKJOHN II S. 
Rating:
1.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra B. 
Rating:
5.0

The manager Destiny Sulima was super nice and accommodating to my needs. I remember renting a trailer about 2 years ago, and she helped me out as well. Very nice person. Her staff was nice as well when I returned the trailer. I have closer Uhauls by my house, but I'll be coming back to this location for future rentals.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

store personnel were welcoming and professional.

MICHAELA W. 
Rating:
4.0

Customer did not leave a comment.

rod A. 
Rating:
5.0

Kenny was very nice

ERINMARIE F. 
Rating:
5.0

Customer did not leave a comment.

IMMACULENE B. 
Rating:
5.0

Customer did not leave a comment.

JINFENG Z. 
Rating:
5.0

Megan and her husband were above reproach. I was shocked by the customer service I received. Allow me to give a preface: Oct 31st, sans appointment, I reserved a vehicle online. She not only contacted me, but contacted another customer to coordinate. She was pleasant, clear and concise. Promote and retain at earliest opportunity.

FRANCISH R. 
Rating:
5.0

Great Customer Service

JASON R. 
Rating:
4.0

Customer did not leave a comment.

DAVIDJ G. 
Rating:
5.0

Customer did not leave a comment.

STANLEYMATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

MICHAELD B. 
Rating:
5.0

Excellent customer service experience all around from entire staff

James M. 
Rating:
4.0

I had to send my crew to this location due to the fact the location that had my reservation did not have a 15' truck. This is the third time that I have had a reservation and was told "no truck available" at that particular site. I don't think we will be using UHAUL any longer. Extremely disappointed and frustrated.

MATTHEWRICHARD A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
4.0

I was charged for gas, although I filled the tank to the level it was at when I received the vehicle. I mentioned this during the process of returning the van. I haven't heard from Uhaul about this detail. The vehicle was new, in good condition and clean, but it smelled of cigarettes. No big deal, just mentioning it because it might be a problem for some customers.

Peter D. 
Rating:
5.0

Excellent and extremely helpful staff at west babylon location. Especially Destiny who really went above and beyond to help me out.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

FRANKJ B. 
Rating:
5.0

The box portion of the truck was perfect. The drivers section though very clean was extremely used, the drivers seat was very saggy, the center jumpseat seemed to be missing the closure for the seat belt and the passenger door had obviously been in an accident. There was an issue with a gas fee but it was taken care of over the phone by customer service. I would still recommend this location!

Vicky E. 
Rating:
3.0

Customer did not leave a comment.

MICHAELF D. 
Rating:
5.0

Crystal helped me she is the best

Jason L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID JR R. 
Rating:
5.0

Shorten the safety chains on the unit I used!

Martin M. 
Rating:
5.0

Customer did not leave a comment.

STANLEYCARL JR J. 
Rating:
1.0

I reserved a 15 foot truck which would have made my move one trip. Upon getting to this uhaul location, I was told that they were all sold out and I could only have a cargo van. Took me 2.5 trips and wasted a lot of my time. Not happy with this experience at all. More hassle than ease.

Corey B. 
Rating:
5.0

I do not appreciate being charged a $20 Service Fee for bringing my rental back early after hours. The uhaul/share site was NOT working; I was NOT able to upload a picture of the instruction panel to show mileage and fuel level.

WILLIAMTHOMAS M. 
Rating:
5.0

Nothing everyone was great!

Martin C. 
Rating:
5.0

I can't see any room for improvement when you great management ran by Destiny like the way she runs it at the West Babylon location NY location off of sunrise highway. She along with the rest of her associates helped get situated with a tow last minute and they were polite and professional. I couldn't be happier with the service I received. Thank you Chris Prevete

Chris P. 
Rating:
4.0

Customer did not leave a comment.

PETERJ JR V. 
Rating:
3.0

Customer did not leave a comment.

Leonard B.  |  Overall Experience 
Rating:
1.0

The vehicle was filthy. The Air conditioner and radio were broken. The gas gauge was under 1/8 but my receipt was listed as 1/4. Is anybody paying attention.

JOSEPHG M. 
Rating:
5.0

BECAUSE....

Len B. 
Rating:
5.0

Customer did not leave a comment.

Leandro G. 
Rating:
5.0

Customer did not leave a comment.

VINCENT D. 
Rating:
2.0

One free month had to be resolved by contacting a Manager who was helpful and efficient. Long wait times and inefficient staff while in store. I left the facility due to frustration. Previous Dublin Ohio location was flawless.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COBYP S. 
Rating:
5.0

The night shift went above & beyond to Help me pay my bill in cash. They were great !!!

EARLALLEN II P. 
Rating:
3.0

The strap was broken on the car trailer

DAMIAN T. 
Rating:
2.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Service was excellent. Attendant was professional

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO B. 
Rating:
5.0

Ooo waoo very nice. Muy bueno.

WALTERORLANDO P. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

CHARLESC H. 
Rating:
4.0

Equipment could use some upgrades. Very uncomfortable ride. Noisy vehicle.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWPAUL S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHG M. 
Rating:
5.0

Customer did not leave a comment.

VICTORJ M. 
Rating:
5.0

Customer did not leave a comment.

RYANISAAC R. 
Rating:
5.0

Very nice clean location in west Babylon also the drop off on beaver st in Stamford was also super nice George Kreppein

George K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHV D. 
Rating:
5.0

Akeem was so very helpful.. Thank you all at West Babylon

Janice D.  |  Overall Experience 
Rating:
1.0

That girl that was in the office don't remember her name short, short cut hair with a green e cigarette smoking in ppls faces in the building she is very very disrespectful the way she spoke to people and us was out right disrespectful “if you don't have a reservation I can't help you I have nothing” “ oh I don't care you have to return it one way that's not my problem” she was slamming things she was just really nasty If you don't like your job simply quit worst experience of my life

Davion D. 
Rating:
5.0

Employees were very nice and helpful..van was easy to drive and very clean

Brandy Q. 
Rating:
5.0

The truck radio didn't work and the ac worked when it wanted to. Not very happy about that

KYLE M. 
Rating:
5.0

Keep up the great work!

ALECC A. 
Rating:
4.0

Customer did not leave a comment.

lenaox C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYHARRIS L. 
Rating:
5.0

Too expensive and no coupons available to help with high prices.

David C. 
Rating:
5.0

Everything runs nice n smooth at this location

PAUL R. 
Rating:
4.0

Smooth return process, very happy with them!

PAMELAS S. 
Rating:
2.0

Customer did not leave a comment.

ADRIANC C. 
Rating:
3.0

truck was low on oil and washer fluid. truck burns a quart of oil evry 700 miles or so . the cargo area was full of debris (small rocks, sand and concrete dust). the fuel level was lower than on contract. no usage seal on hand truck. very high mileage was afraid of breaking down on my almost 1500 mile round trip

Joseph V. 
Rating:
5.0

Great overall experience yesterday

WILLIAM S. 
Rating:
5.0

Easy in and out

LAWRENCEJ G. 
Rating:
5.0

The two people at this location where excellent very helpful and I will not be going anywhere else but there, I believe his name was Kenny and his wife I don't remember her name but they were very nice people they helped me with everything and made my visit very easy and stress free.

JOSEPHFIORE P. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
4.0

The truck u rented wasn't available, but the representative got me a smaller truck. I was charged too much and she could fix it so I have to go back, but the representative was fantastic. She went above and beyond.

CATHERINE I. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

I wasted 2 hours at this location only to find out the mechanic did not know how to install the hitch wiring harness. Then the guy has the nerve to lie and say he could not finish the install because he is missing a part and I had to drive to the East Islip location to finish the install. The mechanic at East Islip confirmed the original guy did nothing. A install that shoul have taken 30 mins ended up taking 3.5 hours

Joseph C. 
Rating:
1.0

Had a reservation for 9am for a 15' truck. Got there and there were no trucks available. The two employees there were extremely helpful and friendly and they were able to rectify the situation, they were both new. The manager who was supposed to be there was nowhere to be found and they were unable to get ahold of her for some time. The truck I was given had a horrible smell of marijuana. When I returned the truck, I believe it was the manager at the store. I went inside to let her know and she said to just leave the truck and in about a half hour I would get an email with my receipt. There was no second walkthrough to confirm everything was correct and good with the truck. If it wasn't for the two new workers in the morning i would NEVER recommend this location. It appears management has no care and left the employees to drown, instead they excelled and saved a potential horrible situation

ROBERTANTHONY O. 
Rating:
1.0

The clerk checking me in cancelled my order for today having being a newbie on the computer. I had originally booked two trucks- one van for Friday the 27th (returned the same day) and one truck for Saturday the 28th; only to discover that the 20 footer I ordered for Saturday was cancelled (night before I need to pick it up and move the heavy things from my current place.) This of course was caused by the guy lacking the knowledge to check people in and run transactions on the computer- which caused me hardship and stress the night before my big move with my wife pregnant to boot. Having said that, I was forced to book another truck (smaller one - 15 footer) at a different location which almost didn't come to fruition because of lack availability (trying to book it a night before doesn't leave many choices since trucks are mainly used during the weekend) in locations near me.

Nissim Y. 
Rating:
5.0

Customer did not leave a comment.

Elena D. 
Rating:
5.0

Your computer system is sooooooooooooooooooo sloooooooooooooow. It takes forever to pick up a vehicle.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
Rating:
4.0

Akeem was awesome, good customer service

Janice D.  |  First Impressions 
Rating:
5.0

See above notes

Sean M. 
Rating:
5.0

Well the wait in line was so long that some customers started leaving. Need more workers at the register. Other than that, excellent service, affordable prices, clean trucks and easy process for drop off after hours on a mobile phone.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

GREGORYSCOTT G. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Originall my my reservation on line at 22 Bay Shore Rd in Bay shore. We showed up and the place was closed. We could not get a truck. We had to find another location. When I called U-Haul I was placed on line for 45 minutes and when they did answer I was told “what do you want us to do about it”. Thank God the people at 451 Sunrise Highway were professionals. Overall this cause well over an hour delay on a day I was moving and ruined our day.

STEPHENT S. 
Rating:
5.0

Customer did not leave a comment.

Charlie H. 
Rating:
5.0

I love it

RICHARDE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

annette s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard B.  |  First Impressions 
No reviews have been submitted for this location.

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