Customer Reviews for U-Haul Moving & Storage of W Babylon

4,434 reviews

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road, North side of road, cross street is Cindy Drive)

(631) 422-5771

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road, North side of road, cross street is Cindy Drive)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It was an excellent experience working with the guys. Not only did they make sure I had all the proper equipment for the trailer I rented but they also made sure to hook it up and make sure that all the stoplights and blinking lights worked perfectly before I left the facility. And when I returned they even unhooked everything for me, the experience was awesome. I highly recommend this facility.

ALLEN C 
Rating:
5.0

Customer did not leave a comment.

Javier T 
Rating:
5.0

Customer did not leave a comment.

Margaret F 
Rating:
5.0

Customer did not leave a comment.

Niekya S 
Rating:
5.0

Customer did not leave a comment.

edward c 
Rating:
5.0

Would absolutely recommend this location. Very clean, very professional and vehicle were the best I’ve see at any uhaul.

Regionald D 
Rating:
5.0

Customer did not leave a comment.

Gilberto M 
Rating:
5.0

Peoples.work inside no good

aydin t 
Rating:
5.0

Great

RAHEEL I 
Rating:
5.0

The Manager and staff was every professional.

tanischia m  |  Overall Experience 
Rating:
5.0

I use this location on a regular basis, always professional

Frank P 
Rating:
5.0

I know gas is expensive but I think if you gave free gas and mileage for a rental 25 miles or less. People would appreciate that! Just a thought 🙂

Victor C 
Rating:
5.0

Customer did not leave a comment.

Ramon C 
Rating:
5.0

Woman on duty was quick, kind and helpful

Gregg S 
Rating:
3.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

PETE B 
Rating:
5.0

Customer did not leave a comment.

Niekya S 
Rating:
4.0

Everyone at the location was knowledgeable and helpful. The drop off was smooth and uneventful.

joanne b 
Rating:
5.0

Customer did not leave a comment.

petter j 
Rating:
4.0

The android app sucks. At first it wouldn't load even though I had 5G UC service on Tmobile. When it did load it wouldn't let me proceed with verifying drivers license pictures. It kept on kicking me back to original page and I had to start over. I did this a couple times but gave up and went to desk inside and had the worker check me in

Richard P 
Rating:
5.0

Thank you for the great service! The guy working there is awesome!

Daniel M 
Rating:
5.0

Customer did not leave a comment.

JOANNE I 
Rating:
5.0

Customer did not leave a comment.

Gilberto M 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Today’s service was excellent. But prior to this twice I had made reservation for a pickup truck then was told either the day before or that day that a truck was not available.

FRANK L 
Rating:
5.0

Customer did not leave a comment.

Evan C 
Rating:
5.0

Customer did not leave a comment.

VICTOR W 
Rating:
5.0

Customer did not leave a comment.

ATHANASIOSD G 
Rating:
4.0

Customer did not leave a comment.

David T 
Rating:
5.0

Customer did not leave a comment.

WALTERPATRICIA G 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

The uhual app is a great idea if it actually worked. It was such a waste of time dealing with it. Frustrating and overwhelming made it a bad experience.

WILLIAM A 
Rating:
5.0

The staff at 451 sunrise hwy are all exceptional, Anthony and Veron are always so friendly and just seem to always go above and beyond the call of duty. They are definitely professional and are aces in my book. It is because of the staff at this location that I continue to do business with this facility.

ABRAHAM S  |  Overall Experience 
Rating:
1.0

I was overcharged and when i called the office the gentleman was not pleasant. Also i was not refunded the full wrongfully charged amount. I will not visit this U-Haul ever again and will spread the word about the serious accounting errors on their part.

Yolanda G 
Rating:
5.0

Customer did not leave a comment.

Brandon T 
Rating:
5.0

Customer did not leave a comment.

CORAZON C 
Rating:
5.0

Very nice people to do business with

Joe P 
Rating:
5.0

Excellent costumer service

CARLOS E 
Rating:
5.0

Not on you approvong but people that drop off after hours are a bunch of idiots. They were out to sunrise hwy cause thry didnt pull in far enough and i was returning a 26 foot truck, thank hod the other driveway was open.

Lisa F 
Rating:
5.0

Customer did not leave a comment.

Joanne A 
Rating:
5.0

The service manager was excellent and he was very courteous thank you

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

RAHEEL I 
Rating:
5.0

Customer did not leave a comment.

Jemima G 
Rating:
5.0

N/A

Erik J 
Rating:
5.0

Both pick up and return were great. Very quick and painless with both employees being very nice.

Todd S 
Rating:
5.0

Honestly, I had a perfect experience. Friendly and professional, no one wasted my time, and my rental was immaculate and well maintained. I will definitely bring my business back here again

David R 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
4.0

Customer did not leave a comment.

Gerard K 
Rating:
5.0

Its got what you need

Robert c 
Rating:
5.0

Customer did not leave a comment.

israel r 
Rating:
5.0

Great service and quick process

Timothy S 
Rating:
5.0

Customer did not leave a comment.

Amadeusz L 
Rating:
4.0

Help your employees out. On Sunday, the UHaul representative had to manage everything by himself. He had four people return trucks at the same time and was backed up, plus he was vacuuming and moving the trucks back to their assigned location. This gentleman needed some help!!! You should have at least 2 people working a shift for work, break, lunch purposes.

nancy J 
Rating:
5.0

Customer did not leave a comment.

guerline c 
Rating:
3.0

First truck had a tpms light. Second truck had front end shimmy at speeds over 30mph. Was charged an additional 20 for cleaning after I swept and wipped down the trucks box. I spoke to customer service. Will no long use uhaul will be using Budget next time.

Nicholas r 
Rating:
5.0

Customer did not leave a comment.

Nicholas G 
Rating:
5.0

I needed a truck very last minute. I was able to rent it online and it was ready to go as soon as I got to the location. My husband and I were very happy with how smooth the process was.

Erin D 
Rating:
5.0

The Representatives were extremely helpful. I watched as several people came in everyone was acknowledged and handled with the same level of priority. You could tell they genuinely care about the customers they serve. Thank you!

FARAHC F 
Rating:
5.0

Customer did not leave a comment.

Linda A 
Rating:
4.0

Customer did not leave a comment.

Ruel N 
Rating:
5.0

Customer did not leave a comment.

Florence N 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
5.0

Nothing , The service was Great Your Hospitality was Pleasant and everyone was more then Helpful. All I Have to Say is Keep Up The Good Work

john m 
Rating:
2.0

Pick up was pleasant, then I realized my seat belt wouldn’t stay locked after I left. Truck smelt like smoke. Upon return agent was clearly frustrated by the previous customer. Asked if I could be refunded for a non opened pack of moving cloths, he just shook his head no.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Jozef G 
Rating:
5.0

Everyone at the 451 sunrise hwy in west babylon location are just wonderful, they all are helpful, knowledgeable about everything at facility and are just so pleasant to talk to. They explain everything. I give the manager Anthony and his crew 100 stars if I could. Job well done.

ABRAHAM S  |  First Impressions 
Rating:
5.0

All good , not problen

ernesto e 
Rating:
4.0

Customer did not leave a comment.

Joanne A 
Rating:
5.0

Back-up cameras on the larger trucks would help tremendously!

Nicholas C 
Rating:
5.0

Customer did not leave a comment.

Jhelin t 
Rating:
5.0

Customer did not leave a comment.

Tyler R 
Rating:
2.0

I originally set the usage for Miles for 100 miles and I was told upon return if I used less I would be reimbursed the miles not used. I drove 70 miles with the expectation that I would get refunded the 30 miles not used. However I still got charged for the 100 even though I only used 70 miles. I tried to have this corrected and your representative onsite made it seem like I was incorrect and that I was being charged correctly for 70 miles. My. Contract listing the 100 miles had the same price I was charged for 70 miles. This is ridiculous and I am disappointed. Please do not say I will get refunded if that’s not true

Yolayna Y 
Rating:
5.0

This is my favorite location. Printed out contract, explained everything, truck was clean.

Stephen P 
Rating:
5.0

Customer did not leave a comment.

Joseph p 
Rating:
3.0

Customer did not leave a comment.

Joan J 
Rating:
5.0

Customer did not leave a comment.

Peter M 
Rating:
3.0

Customer did not leave a comment.

Robert L 
Rating:
1.0

Picked up a trailer that had damage, didn’t think anything of it. You’d imagine the employees would know the condition of the trailer before releasing it to you. Dropped it off in the exact same condition as when I received it. Got a call saying I damaged the trailer and had to pay for it. After going back and fourth with an employee they said they would email me information regarding the situation. Never received an email because they know I was correct.

nicholas s 
Rating:
5.0

Anthony was the technician and he was absolutely wonderful. We would definitely recommend U-Haul to anyone.

Michelle W 
Rating:
3.0

The communication with the manager was poor. He explained that yeah up to five days before they locked you out and when we had a blizzard, I was two days late and they locked me out because I couldn’t get inside the place or to the place and then they charge me a leaf fee, very unfair and unsatisfied Would not recommend U-Haul to anyone poor management

Francis A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt W 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Service here is excellent..very helpful.. Antony is attentive and has an excellent crew..

PETE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilberto M 
Rating:
1.0

People made false accusations called the company and got my truck taken away because U-Haul is incompetent to figure out which truck is driving dangerous in Long Island not only was my truck taken away before I had to bring it back I had to postpone my move I will not be renting here again and I do not recommend renting here to anyone it is very unfortunate how they can run a business like this when people rent cars from them not a good idea unless you wanna have your truck taken away mid rent

Michael B 
Rating:
5.0

I rented an auto transport. There was some previous damage that mildly affected the function of the trailer. The trailer was covered in dust and debris as if it had been used at a construction site. When I tried to lower the fender and pull out the loading ramps, I got covered with dust and debris. Also, the ratchet straps for the front wheels were very rusty and almost not functioning. I lubricated them and afterward they worked well. I was very happy with the facility itself and both representatives I dealt with were exceptional, however, the equipment left a lot to be desired. I’ve rented several trailers from UhAul and this was by far the worst.

Frank B 
Rating:
5.0

Customer did not leave a comment.

Kelvin A 
Rating:
4.0

When you rent out a trailer to tow a car, let the renters know that the drivers side fender needs to be released so it folds down so you can exit the drivers side door so you can exit the vehicle.

GREGORY B 
Rating:
5.0

Good experience with the tech. Overall great job

MICHAEL R 
Rating:
5.0

The sam treatment thanks

Mahmoud E 
Rating:
4.0

Customer did not leave a comment.

Jamie M 
Rating:
5.0

Customer did not leave a comment.

Saber N 
Rating:
5.0

Customer did not leave a comment.

Thomas G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin A  |  First Impressions 
Rating:
5.0

Scheduled to pick up with out having to go inside but when I filled out info on app at the place. I had to wait for approval which took over 12 minutes. Why would you not have this done prior to picking up the car. Waste of time still had to go inside. Need better system.

Chris D 
Rating:
4.0

Nice installation. Friendly staff.

Joseph N 
Rating:
5.0

Customer did not leave a comment.

john p 
Rating:
5.0

Customer did not leave a comment.

Anthony L 
Rating:
5.0

Customer did not leave a comment.

Niekya S 
Rating:
5.0

Every one is helpful there very friendly.Trucl ran amazing.

KEITH S 
Rating:
5.0

Customer did not leave a comment.

Elisa A 
Rating:
5.0

More than excellent experience

Blanca T 
Rating:
4.0

I rented a car trailer. It worked out fine. I could have been rinsed off before I took it. It was covered with road salt. Other than that it was in great condition.

Paul R 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

The man on duty at the West Babylon NY location Sunday 02-19-24 was very helpful recommending things I might need for the move.

Gerard C 
Rating:
5.0

Moving is stressful, but UHAUL made it easier. Super helpful staff all around. Pleasant, accommodating, nice van - which drove great! I was very happy with the whole rental experience - from booking it through telephone customer service to dropping the vehicle off. THANK YOU.

Rose D 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
5.0

The entire staff at the 451 sunrise hwy facility should be commended for the exceptional excellence in customer engagement and service. They are extremely helpful and knowledgeable and courteous they get an A+++ in my book. Anthony and Veron have always made my experience renting at this U-Haul facility an Excellent one and I believe they should be used as an example on how other facilities should be run.

ABRAHAM S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane R  |  Overall Experience 
Rating:
5.0

I was a customer for years at this place. They where always very helpful with me.

DANIEL W  |  Overall Experience 
Rating:
5.0

Uhaul is excellent. had a issue with the inside unit where a few of my belongings are damaged. How it works

ROSA L  |  Overall Experience 
Rating:
5.0

Great and efficient service

Kanisha A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pricilla C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie-Lynne O  |  First Impressions 
Rating:
5.0

The gentleman in the office Anthony couldn’t have been nicer He was great! He answered all my questions and showed me how to get in the storage place.He patiently walked me through every step of how to gain access with the card Thank you so much Anthony

annie G  |  First Impressions 
Rating:
5.0

Customer service was excellent and I would recommend UHaul to anyone I know who is seeking storage or moving services. Thank you.

Victoria B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher j  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura R  |  First Impressions 
Rating:
5.0

Everything was great except those locks very difficult to open and also needs to invest in big storage

ROSA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrios K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly R  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Matthew R  |  Overall Experience 
Rating:
3.0

The 5x10 indoor unit is a bit on the expensive side and seems to increase in price every few months. The storage hours are acceptable and units are secure. However, the most inconvenient thing to note is the very large bump you have to figure out how to maneuver the dolly around in order to exit the storage facility.

Raeann P  |  Overall Experience 
Rating:
5.0

Excellent service from you guys. Thank you so much

dionicio b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natalie r  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NEHRU S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Keith G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

garson w  |  First Impressions 
Rating:
5.0

It was a pleasure to do business with u haul. The price I got was the price I paid...great staff at The West Babylon location. Polite and helpful..

PETE B  |  Overall Experience 
Rating:
5.0

Nas..was professional. Polite ,showed me the storage options available at the West Babylon location. Excellent service...thank you.

PETE B  |  First Impressions 
Rating:
4.0

I had my Unit (001) since 2006 at the U-Hall in West Babylon, NY. For the majority of that time the manager was Mary. Mary was an outstanding individual and always professional and kind. My experience for the 16 years I had this storage unit was excellent. There was one incident that my car was broken into and the staff was very supportive in assisting with the situation. Thank you for your service and if I am ever in need to rent a unit again U-Hall will be my first choice.

UNIQUE V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin O  |  Overall Experience 
Rating:
4.0

Could use more staff

Mark B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANMARIEG L  |  Overall Experience 
Rating:
5.0

Crystal helped me she is the best

Jason L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leonard B  |  Overall Experience 
Rating:
2.0

One free month had to be resolved by contacting a Manager who was helpful and efficient. Long wait times and inefficient staff while in store. I left the facility due to frustration. Previous Dublin Ohio location was flawless.

Michael M  |  Overall Experience 
Rating:
5.0

Akeem was so very helpful.. Thank you all at West Babylon

Janice D  |  Overall Experience 
Rating:
4.0

Akeem was awesome, good customer service

Janice D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha N  |  Overall Experience 
Rating:
5.0

I love it

RICHARDE D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DECLONRAOUL V  |  Overall Experience 
Rating:
5.0

Everyone (3 workers) were VERY HELPFUL, and the teamwork they showed eachother was a Beautiful sight to see. Great Job Employees at west babylon location.

Desiree A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

annette s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard B  |  First Impressions 
Rating:
5.0

Such a great staff

vicky c  |  Overall Experience 
Rating:
5.0

I will use whole again thank you so much for storing my things

Ernestine C  |  Overall Experience 
Rating:
5.0

Quick and easy to rent a truck..and space if need it..

OSCAR F  |  Overall Experience 
Rating:
5.0

The guys over there are very helpful.

Andrew H  |  Overall Experience 
Rating:
5.0

Great customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.

joyce a  |  Overall Experience 
Rating:
5.0

Helpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .

Fazal R  |  First Impressions 
Rating:
5.0

They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.

Joyce A  |  First Impressions 
Rating:
5.0

I love the manager he’s great

whitney h  |  Overall Experience 
Rating:
5.0

Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.

LATIQUA W  |  Overall Experience 
Rating:
1.0

Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.

Karen M  |  First Impressions 
Rating:
5.0

Very helpful and courteous. A pleasure

Joseph N  |  First Impressions 
Rating:
5.0

Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen

STEPHEN J  |  Overall Experience 
Rating:
1.0

This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy

darlene g  |  Overall Experience 
Rating:
2.0

The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go

carrie p  |  Reservation 
Rating:
5.0

The staff are so helpful. I would definitely recommend using this uhaul.

Justine M  |  Reservation 
Rating:
5.0

I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.

Douglas O  |  Overall Experience 
Rating:
1.0

Customer service and etiquette skills need to improve tremendously.

Natasha C  |  Overall Experience 
Rating:
1.0

My bedroom set was destroyed because of water getting into the unit when it’s supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back

vicent s  |  Overall Experience 
Rating:
5.0

Ryan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure 😊

christine p  |  Overall Experience 
Rating:
5.0

All good

joseph l  |  Overall Experience 
Rating:
5.0

I had a great experience. If I need to, I will use them again.

EILEEN L  |  Overall Experience 
No reviews have been submitted for this location.

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