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Michael T.Customer Reviews for U-Haul Moving & Storage of W Babylon
Testimonials From Recent Customers
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service was friendly. I did everything online so went smooth
Lynn P.The representative was polite
Marnelly A.Everything went smoothly and the employee's of UHaul did an excellent job.
robert W.The hospitality of the workers were excellent and I will recommend my people meaning family friends and acquaintances and then some👍
Stanley G.Both Garson who checked us in and Ian we returned the van too were extremely nice, knowledge, and friendly. We love this location because you always have a truck on rental day and the staff is amazing. Garson and Ian are great employees and care about the customers.
Scott E.Nada
Martin C.Very satisfied withthe whole process and will be coming back again for all of our company's needs - Thank You !!
Salvatore P.First time renting a motorcycle trailer. Uhaul store rep named Ian was very friendly and extremely helpful. He answered all my questions/concerns. Great experience! :)
Steven R.NOTHING IT WAS GREAT
christopher H.Using the mobile app to complete my rental pickup and drop off was awesome! No improvements needed!
Stephen A.Quick and efficient service
David W.Anthony, the manager, was very helpful and courteous, made our experience great…
Daniel L.Customer service was awesome he was handling multiple people at a time and was very good at it
Greg M.The manager was incredibly accommodating. Very professional and helpful.
Kim C.Individual that accepted trailer drop was great
David S.I would also recommend this location.
Maureen F.I reserved a truck almost a month in advance, I arrive to pick it up And I'm told they don't have anything for me . This was a terrible experience !!!
Krystal P.Cab of truck was clean, however, driver's seat belt did not work Ian at the location was excellent! Fast, thorough and extremely helpful. A delight to work with.
Annette G.My initial pick up location was Glen Cove, NY. I received a call one day prior to pick up informing me that my location & truck size were changed to Syosset, NY (same pick up time). I get there at 9:30am, there is not truck. I call uhaul (30-40 min hold) was transferred countless amount of times until I was connected with rep Calvin Harris. Calvin was not in any way shape or form helpful or inviting, after speaking with Calvin, he appointed me to West Babylon, NY (now 40 mins away from my home). I get to West Babylon & the truck Calvin intended for me to pick up was already reserved by a customer who already had the reservation confirmed days prior. Luckily the rep at West Babylon was able to call the customer in which they had cancelled. It is now 2pm (6 hours from my initial pick up time) that I am able to pick up a truck. Not to mention, after speaking with Calvin he had informed me of a $50 credit for the inconvenience in which was not coming up on the cashier's end (delaying my process even more & resulting me to call uhaul a 4th time for an additional 20-30 min hold time. For uhaul to be such a widely used company, it is not beneficial when a company that needs to be reliable & dependable is not reliable and dependable. My situation im sure as much as others, is time sensitive & requires things like a trucking company to be on time and on the same page.
Yamell G.Everything was perfect. Check in and check out was fast. Second time this week I rented a truck. Same gentlemen helped me both times and he was great, got us in and out.
Brian M.The Uhaul agents were professional and understanding. Wound up using 2 vans. The first gave a message “low oil pressure. Add oil†Returned to location where they added 2 quarts of oil and gave me another van. The second van was dirty. Perhaps the worst part was the dirty interior windshield which created glare in the sunlight and the oncoming headlights.
Peter D.Damage to my vehicle due to hitch installment. Uhaul taking zero responsibility and accountability. Uhaul will not release video footage and have closed the insurance claim. Stay away from here.
Jason S.Employee put wrong fuel and mileage on paperwork which caused headache upon return. They wanted to overcharge for milage I did not use. Manager was a little confrontational and spoke bad about us under his breathe. In the end he manage to only charge me for what I used.
michael L.Anthony was exceptional in meeting my needs. Friendly and great service.
Frank G.I will continue to use this location exceptional .
Devon S.Website reliability should be improve. Can't use the online returning function as it should be.
Bin L.The self-service option is not user friendly. Steps were unclear.
Bryan B.Everything went smooth no issues what soo ever!
Rolando G.The check in by phone wasn't working but the employees at this location were fast and friendly so it didn't bother me.
Maureen F.Employee was excellent. Did his job well. Truck seemed to get very poor gas mileage. Didn't care for the digital receipts. Or the fact that you put the walk around truck inspection on the customer alone. Went to a link sent by uhaul but didn't hit continue. Went to look at it later but it had expired. I still don't know if it was important to my rental. By putting inspection of truck on customer you take away personal service that a business should strive for. To have a relationship with your customer to show concern that your providing a safe vehicle for their use. Also I had employee remove the blankets and hand truck as I didn't need them and they were taking up loading space in truck
eric S.Couldn't pick up rental as specified
Thomas C.The staff was amazing.
Barry S.Location Manager was excellent
noel D.Start accepting prepaid debit cards.
kevin L.Polite ,helpful, ..My reservation was ready to go. Gracias
PETE B.Gteat staff!
Joe P.Vehicles with more modern features such as power windows, door locks, and navigation.
Andre P.Equipment wasn't available even if i had a $50 guarantee for reservation, so i have to make a new reservation, pay more money and I don't see any $50 deposit on my account
Richard M.bumped me last minute. gave me a smaller vehicle than what i reserved, causing extra trips, mileage and gas. would not recommend to anyone
Max P.The general manager, Anthony Joseph, was professional, courteous, and kind. He noticed me limping after my difficult day of moving furniture and offered to help me, which was gentlemanly, and beyond the call of duty. I am so appreciative for his service.
DESIREEVICTORIA G.Horrible rental experience! Rude staff. Old trucks w barely any brakes or shocks. I do not recommend using uhaul from the west Babylon NY location
Michael F.Help me even beyond for me and my kids, made my move less stressful. Anthony you are the best!!! Gracias
Maria M.Staff great customer service and friendly. Help and guide me thru out the process. Definitely will be back just his service. Gracias
Wai S.N/a
michael B.Truck was in terrible shape. Drifted a lot, mirrors wouldn't stay in position. Not safe to drive. Asked for partial refund, was denied. Call me at 516 302 5684 for more info.
Scott H.Everything especially your employees were great and very helpful Thank you
Laura C.Anthony was amazing and very personable and professional
Jeanne S.Stop charging customers $1:00 for environmental fee. I HATE IT!!!
PETE H.Quick service
Robert G.The Unit I rented was in pretty rough shape - multiple dents and damage areas and a filthy dirty box. Cab interior was not great either with weathered, torn up seats. Everything else was fine, but the equipment should probably be refurbished or replaced.
Nathaniel K.It was a pleasure to do business with u haul. The price I got was the price I paid...great staff at The West Babylon location. Polite and helpful..
PETE B. | Overall ExperienceProfessional courteous service.
CARL B.Gave me a brand new truck to use. It was fantastic.
Richard S.Nothing, everything was great and everyone was so nice at the West Babylon location!
Catherine P.Charged for furniture pads and was not given any price for a couple hours was falsely advertised I don't think I will be using U-Haul again unfortunately
Bryan G.This UHaul location was an absolute pleasure to deal with, extremely professional & took care of all of my needs. You can't miss dealing with this branch. I will DEFINITELY be coming back here for my rental needs!
Michael L.The U-haul 15 I reserved but was not available and I had no choice to get 2 10, I am really disappointed with service.
mohammad N.Nas..was professional. Polite ,showed me the storage options available at the West Babylon location. Excellent service...thank you.
PETE B. | First ImpressionsI had my Unit (001) since 2006 at the U-Hall in West Babylon, NY. For the majority of that time the manager was Mary. Mary was an outstanding individual and always professional and kind. My experience for the 16 years I had this storage unit was excellent. There was one incident that my car was broken into and the staff was very supportive in assisting with the situation. Thank you for your service and if I am ever in need to rent a unit again U-Hall will be my first choice.
UNIQUE VACATIONS S. | Overall ExperienceCould use more staff
Mark B. | Overall ExperienceCrystal helped me she is the best
Jason L. | First ImpressionsOne free month had to be resolved by contacting a Manager who was helpful and efficient. Long wait times and inefficient staff while in store. I left the facility due to frustration. Previous Dublin Ohio location was flawless.
Michael M. | Overall ExperienceAkeem was so very helpful.. Thank you all at West Babylon
Janice D. | Overall ExperienceAkeem was awesome, good customer service
Janice D. | First ImpressionsI love it
RICHARDE D. | First ImpressionsEveryone (3 workers) were VERY HELPFUL, and the teamwork they showed eachother was a Beautiful sight to see. Great Job Employees at west babylon location.
Desiree A. | First ImpressionsSuch a great staff
vicky c. | Overall ExperienceI will use whole again thank you so much for storing my things
Ernestine C. | Overall ExperienceQuick and easy to rent a truck..and space if need it..
OSCAR F. | Overall ExperienceThe guys over there are very helpful.
Andrew H. | Overall ExperienceGreat customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.
joyce a. | Overall ExperienceHelpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .
Fazal R. | First ImpressionsThey were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.
Joyce A. | First ImpressionsI love the manager he’s great
whitney h. | Overall ExperienceMr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies-I know where to go. Much respect.
LATIQUA W. | Overall ExperienceUnfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.
Karen M. | First ImpressionsVery helpful and courteous. A pleasure
joseph n. | First ImpressionsRyan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen
STEPHEN J. | Overall ExperienceThis storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy
darlene g. | Overall ExperienceThe insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go
carrie p. | ReservaciónThe staff are so helpful. I would definitely recommend using this uhaul.
Justine M. | ReservaciónI want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.
Douglas O. | Overall ExperienceCustomer service and etiquette skills need to improve tremendously.
Natasha C. | Overall ExperienceMy bedroom set was destroyed because of water getting into the unit when it's supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back
vicent s. | Overall ExperienceRyan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure
christine p. | Overall ExperienceAll good
joseph l. | Overall ExperienceI had a great experience. If I need to, I will use them again.
EILEEN L. | Overall Experience