Comentarios del cliente para U-Haul Moving & Storage of W Babylon

Excellent service from start to finish

nothing ! =)

Everything was great.

Desk young man was very Pleasant, fast, accommodating

Both young men Anthony and Mario were two of the most curtious and respectful employees that I have every encountered. From start to finish I had a wonderful experience, I have been using uhal for the past 30 years and Anthony was the nicest and most helpful I have ever encountered. I will always use the West Babylon site from now on.

Nothing.

Only thing wrong with trailer was loose hold down for removable fender. But it wasn’t a problem on trip

nothing

Great customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.

Waited for more than 10 mins for anyone to show up in the office. Was told the 2 dozen blankets I rented were in the truck. When I got to pack the truck there were. No blanlets. The location was more than 20 miles from where I had requested the truck. Wound up having to pay for additional miles on the rental agreement. I would not use U-Haul again

Customer service has been great!.....RYAN, ROBERT, ANTHONY and MIGUEL...went above and beyond to make our moving and storage needs perfect.....all are extremely friendly and knowledgeable...exceeded our expectations!

The only problem that I saw Was that the cushion in the cab had dog hair in them.

Excellent professional service.

Your sales rep Anthony was professional and courteous and dedicated to service, a job well done.

Free WiFi I would help customers for app check in and check out sometimes it’s slow loading up to check in or check out due to phone coverage

Excellent service

Five stars!!!!

a coffee machine

Helpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .

Trailer door and tracks were rusty. Latching system could not be operating without a pry bar. I lubricated it which helped some. Very satisfied.

You should be straight forward with your customer and should keep your promise.

Only for trucks

Everything work out perfectly truck was ready at the time

The 20 foot truck the guy originally gave me after doing the paperwork didn’t start & uhaul did not have a pair of jumper cables .so I was forced to use a smaller truck which was dirty filthy the windshield couldn’t even see out of it .at least it started

Nice courteous and professional service. Very smooth transaction from pickup to return.

I returned the truck in good condition and explained to the gentleman that I didn’t use the utility dolly and to be sure he took it off of my bill before he totaled it out. He proceeded to tell me he couldn’t I showed him where the lock tie was not broken and I shouldn’t be charged. He told me he couldn’t take it off. I asked him to call the manager and he told me he didn’t know how to get in touch with the manager. I then asked him to call corporate and he said he didn’t have the number. I will not use this location again, he was rude and walked out of the store and left me standing inside without saying anything. I called customer service and a very nice lady took care of the issue.

We made an online reservation. We were sent a confirmation to a different location. I called and changed the reservation to a closer location. We went to the location at the specified time and it was closed. Since there were key lockers outside the location but we did not have a combination to them, we called customer service. After 5 minutes I was disconnected so we called back on my husband’s phone. Although we were told the location we were at should have been open, customer service coukd bot get in contact with anyone and we had to go to another location. The satellite locations that do not have enough inventory and are not open when expected inconveniences customers and negatively affects the uhaul brand.

Everything was great. I do have a small suggestion though. Perhaps when doing the rental online, verify the driver before they get dropped off. Stood outside for 40 mins waiting to be verified in the cold. Small criticism

i went and reserved a open car trailer to go from new york to florida go to the location and had no running lights

Easier assistance Cleaner truck attention Was surprised

Let the customers know about hidden charges or “new policies” like the after hours service charge you guys banged me for. Was never informed of this till I was charged on my last rental

I never when in he knew my name and I was gone just like a rental car there great !

We reserved a 5x8 trailer (because for some reason the website wouldn’t allow us to rent a 4x6 trailer- which is what we really wanted). We were given a 6x12 trailer because there were no 5x8s available- even though we had reserved one. The 6x12 was significantly larger than what we needed and was more difficult to drive. Kinda frustrating- especially for $300 on way (ouch).

The manager and the employee were both there, and they handled the paperwork quickly, and expeditiously had me out the door to do my tasks. I rented a pick up and trailer and was done in under two hours. I will definitely use their services in the future! Thanks U-Haul!!!

Clean your trucks and make sure all gas Guage’s are working I only drove 40 miles total put 20$ in tank right up block and the guy told me I was still low and off charges me 21$ extra thanks a joke and I rent monthly from ur company I won’t anymore I’ll us budget

The person in charge was great. I think his name was ivan.

Renting with the app is great

Very nice service ppl

I don't why I get charge for gas I left gas tank exactly how I pick it up For no reason they charge me 4 gallon of gas

This was not the original site which was actually closer to where I lived but the trailer was available and the manager was helpful. I was never given an explanation as to why the location was changed.

When I returned the vehicle there was a problem, in that the clerk found damage to the vehicle and attempted to assess the damage to me. Later that week I talked to a supervisor and he cleared up the matter and I was not charged, Good outcome!

good service

Upon arrival I was refuse the keys . And then heckled by other customers . It wasn’t until I called roadside assistance that the employee acknowledged me and finally gave me my keys and let me leave . This was extremely frustrating because I had the confirmation number on the app and the instructions to collect the keys from the employee .

Very professional. Office staff friendly and knowledgeable. Clean office, vehicles, and property. Will use again and highly recommend to anyone needing a truck.

I was told 4x7 trailer was not available. When I got there it was so the agent charged me fir the 4x7 but insisted I take the slightly larger one. When I returned the trailer I was charged the higher price and the origi slightly guy wasn't very friendly! I've renting almost every weekend for the last 5 weeks. His word should have been kept/honored by him.

They called a day later asking where the truck was after it was already returned and checked out

Excellent service, very fast check in and check out. Thank you...

Clean front windshield better-wiper fluid didnt work.everything else was good

I received citation ticket for driving on Southern State Parkway. U-haul according to state trooper is considered commercial truck.

They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.

Eli who helped us was amazing day of pick-up. I was extremely frustrated with how far out of the way from my intended location that I originally put I had to go to pick up my U-Haul.

Very well maintained and very good service. Been there several times and wouldn't change anything.

I have rented here before I believe 3 times, always helpful polite professional staff members !!! Highly recomend this location to anyone renting .

Am not happy with your new policy. Will not use u haul again

I love the manager he’s great

Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.

Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.

Very helpful and courteous. A pleasure

Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen

This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy

The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go

The staff are so helpful. I would definitely recommend using this uhaul.

I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.

Customer service and etiquette skills need to improve tremendously.

My bedroom set was destroyed because of water getting into the unit when it’s supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back

Ryan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure 😊

All good

I had a great experience. If I need to, I will use them again.