Comentarios del cliente para U-Haul Moving & Storage of Versailles

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Versailles

Grado total:

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Matthew Z. en

Grado:

El cliente no dejó un comentario.

Jodie V. en

Grado:

The actual communication at the storage facility wasn't always great but everything was completed so no issues.

Robert K. en

Grado:

Clerk could not rent equipment. Had to return home and order online. Should be easier to rent equipment that is on site.

William D. en

Grado:

El cliente no dejó un comentario.

Daniel F. en

Grado:

El cliente no dejó un comentario.

Carolyn E. en

Grado:

The 19.99 per day price is a lie ! I took it less than thirty miles round trip and put the gas back in it and had it for less than 4 hours and it was 80+ dollars! Very very disappointed!

Michael T. en

Grado:

El cliente no dejó un comentario.

Jeffrey R. en

Grado:

El cliente no dejó un comentario.

Anthony W. en

Grado:

Great service

Robert W. en

Grado:

El cliente no dejó un comentario.

Danny D. en

Grado:

El cliente no dejó un comentario.

Danny D. en

Grado:

El cliente no dejó un comentario.

Jorge U. en

Grado:

El cliente no dejó un comentario.

joyce C. en

Grado:

El cliente no dejó un comentario.

Connie L. en

Grado:

sign on door directing where key drop is located is needed

Lawrence M. en

Grado:

El cliente no dejó un comentario.

Raji R. en

Grado:

Proper communication, friendly interaction will help.

Connie L. en

Grado:

Let customers know where the key drop box is and maybe post a sign on the front/main door so folks are not wondering around in the parking lot after hours looking for it.

John Q. en

Grado:

Truck was in excellent condition and online check in was easy!

Ruth B. en

Grado:

Justin, the manager, was extremely helpful. I had a couple of complications and he helped me work through my plans.

John R. en

Grado:

Top notch manager, equipment & service!!

Larry Y. en

Grado:

Loved the ease and speed of pick up and drop off!

Kevin S. en

Grado:

El cliente no dejó un comentario.

Cheri D. en

Grado:

El cliente no dejó un comentario.

Ladawn R. en

Grado:

The return of the truck online was a little cumbersome and actually took a while to complete. I couldn't do it with my phone and had to use my husband's in order to do the online return. It was a nice option to have since facility wasn't open.

Manila R. en

Grado:

El cliente no dejó un comentario.

Anne E. en

Grado:

El cliente no dejó un comentario.

Sara A. en

Grado:

El cliente no dejó un comentario.

George P. en

Grado:

Great experience. It was raining pretty hard and the staff did a great job getting me unhitched and back on the road.

Rhodes I. en

Grado:

This manager was wonderful and helpful. We look forward to doing business with him again.

Ian Y. en

Grado:

El cliente no dejó un comentario.

Ava H. en

Grado:

El cliente no dejó un comentario.

adam M. en

Grado:

From start to finish, this was a very bad experience. On Friday, October 4, I called the uhaul national office to book a u box. They assured me that the box would be dropped off that afternoon by 4 PM. To accommodate this timeframe, I arrived to my place of employment late and left early. After contacting my driver at 4, 5, and 7, I found out that the box would not be delivered. U haul did nothing to help me solve their mistakes. The next morning, I then had to figure out the logistics of rescheduling the box pickup for your packing and logistics company. Once I had, I received an email informing me that my box would be delivered to Seattle no later than October 19, and I would be compensated $50 for each day or was late. I thought everything was good to go, but then I received a phone call on Thursday, October 10th that my box had not yet been shipped. For some reason, they had not collected my credit card number and therefore did not so my box for delivery. Considering that I gave this information to the national office, I feel like this was another substantial miscommunication on behalf of uhaul. On Sunday, October 20, I had to call the uhaul office in Everett to find out when my box would be delivered. They assured me they it would arrive between 10 AM and 12 PM. After calling back around 1 PM, they told me that 2-3 was the new window. The driver eventually arrived at about 3:15. This resulted in in nearly an entire wasted day which I would much rather have spent doing any number of other things. As stated before and I will reiterate now, this was an extremely unpleasant experience. I do not intend to use the service again, and have already let friends and family know to do the same. Please let me know how I can be reimbursed for your tardiness and miscommunication. Good day.

Patrick S. en

Grado:

Very friendly, and very courteous. I would recommend U Haul to all my friends!....Once again THANK YOU

Anthony W. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

My experience with the employee who helped me at pickup and return was exceptional. I very much appreciate how I was treated and by how he addressed my needs. I wish I had remembered his name.

Donald W. en

Grado:

To start with have the size truck reserved on site. Called the day before to make sure truck was in and ready to go. I was told it was confirmed, in which i asked so Does confirm mean truck is on site. Uhaul represententative said yes. 1 hour later uhaul calls me to say my truck os not there and instead of 26ft truck, they would give me a 20ft and a pull behind trailer. Didnt have much choice since i was on a tight schedule. Improvements to uhaul pull behind. The trailer did not have a jack so you have to pick it up manually and its heavy. This means you have to pick it up and disconnect it from truck to load truck. Then again to unload truck. We got to our location late and it was dark. No lights i. Trailer couldnt see anything inside trailer so had to stop Couldnt unload truck because trailler was to heavy to disc without a jack since it was loaded. Then because couldnt work at night uhaul charged me another day after missing time set. Worst move i ever had.

Larry W. en

Grado:

El cliente no dejó un comentario.

Marla Z. en

Grado:

Justin is great! Knows his products and works very hard!

james C. en

Grado:

El cliente no dejó un comentario.

Charles K. en

Grado:

Very good to do business with this store I will use the place again he was kind and helped me and I am thankful

Jerald A. en

Grado:

We picked up a truck on Aug. 16 and made a reservation at that time with Justin Upton for a truck on Aug. 25. When we went to pick up the truck on the 25th (I was not there but the person the reservation was under was), he said there was NO RESERVATION and no truck available. My friend called me and I told him Justin better find us a truck because we DID make a reservation. Justin did miraculously then find a truck (20 ft and was going to charge us for that even though we requested a 15 ft). So my friend leaves in the truck. Not more than ten minutes later I get a call from Justin saying "we had a pick up reservation for (my friend)….." as if we hadn't shown up!! I said UM YES and you said there was no reservation but found him a truck like ten minutes ago!!! HE was like OH YEAH you're right. What a dumbass. Unbelievable. After he freaked us out and had me calling all over Frankfort trying to find a truck. So when we returned the truck later that day we told the other guy working and he had no idea why Justin had a problem that morning. He also confirmed It was in fact a bigger truck than we had the reservation for and deducted the extra cost. Of course Justin was just going to charge us for the bigger truck. Justin might need an update on how to look things up in the computer or something. It can't be THAT HARD.

Nicole B. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

None

cari H. en

Grado:

Have someone answer the damn phone. My u box was moved to a different location with no explanation. The location was 3x further than the original location. I was unable to access my unbox on the day my daughter needed to move into school. I was given no explanation or compensation for the relocation of my box. I will never use U-Haul again

Susan S. en

Grado:

Truck too high for my 5 ft. Had to really climb to get in Climbing into the truck bed was MUCH easier than I expected. Step and hand-hold were placed perfectly. Rough ride. Felt every bump in the road Impressed with all of the hooks to aid in tying down the load

Kelly L. en

Grado:

El cliente no dejó un comentario.

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

Pamela F. en

Grado:

El cliente no dejó un comentario.

Chelsea B. en

Grado:

The whole process felt very disorganized. The location is currently under construction so it is a huge, empty warehouse with maybe 2-3 vehicles. I'm not sure why I was matched with a pickup location that was 25 miles away from my house, but it really made the ordeal much more $$ due to all the extra driving i had to do. The truck that was given to me was not the length of the truck that I reserved over the phone (I was told I was getting an 8ft truck but was given a 7ft. 9 in truck). By the grace of god my couch barely fit. Additionally I was told the truck had a full tank of gas, which was not the case (it was on a quarter tank when i got in). I had to get gas of course to make the drive I was planning and try to estimate how much I was going to use throughout the day. Of course U Haul ended up with a tank much more full than it was when i picked it up. Finally the reservation was never linked to my account for whatever reason, so I was alone in this giant parking lot, on the phone w/ customer service for upwards of 25 minutes while also trying to navigate a website that was glitching at 9pm at night after a day of moving just to check the truck back in (a process that was not explained to me at all when i went to pick up the truck). I have no idea what all I was charged for, as my receipt doesn't make much sense but i can't bring myself to call them back. I never was successfully able to check it back in and there is a charge for "add'l day" so I suppose i just need to eat that cost. I've rented from uhaul before and had an awesome experience--hoping this is just a fluke but $140 plus $50 in gas seems like a lot of money to rent a pickup for one day and drive it less than 250 miles.

robert K. en

Grado:

Justin Upton has provided excellent service on several occasions

Lori S. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

El cliente no dejó un comentario.

billy H. en

Grado:

El cliente no dejó un comentario.

JAMES A. en

Grado:

Customer service was great!

leetha L. en

Grado:

I was quoted on the phone 0.59/mile. When I payed he charged me 0.79/mile stating it was the weekend! Friday is a weekday! I returned the truck at 4:00 pm.

Alex D. en

Grado:

My $20 VIP ticket did not work. I also had to change locations the day of my pickup.

Karen M. en

Grado:

I was unable to add photos therefore unable to verify damage prior, or check the truck back in when finished. I called uhaul's main number ( we returned the truck on a Sunday) and received excellent customer service

William Z. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

I wanted to rent a van but none were available. It might be good if this location had a van. But the 10 ft truck did what I needed it to do. Excellent service and was treated very nice.

Robert W. en

Grado:

The gas gauge was faulty--it showed full the entire time. This required that I put far more gas in than I used, and when full, the gauge then dropped to 3/4. Other than that issue, everything was fine.

mona G. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

El cliente no dejó un comentario.

Cynthia B. en

Grado:

We returned the trailer after hours using the online return process. Worked like a charm.

rebecca W. en

Grado:

i will never use uhaul again. I made my reservation on line. Had 3 conformation text. Went to pick up the truck and there wasnt any trucks to be had. I had to drive to another city to pick the truck up which added lots of miles to my costs!!!! There was no credit on my bill, no, Im sorry for the inconvenience!!!! Just way more cost and time i didnt have. this company sucks!!!

philip M. en

Grado:

El cliente no dejó un comentario.

kevin T. en

Grado:

Great great great

DEWAYNE P. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

Although I had a great experience at this location, the 800 number for U-Haul is terrible. Im

daniel B. en

Grado:

Nothing at all. Everything went smoothly and great customer service.

Tiffany M. en

Grado:

Doors to building were open but did not see anyone for over 30 minutes. Another customer went around back (huge store might I add, I walked around the store and did not see anyone) and found him unloading several containers. I believe that is fine but if no one is going to be at the front desk he should have a cell number to call or a buzzer. I was not comfortable leaving the trailer in the parking lot without any one knowing as I did not want to have to pay for it if anything happened to it but waiting over 30 minutes and having another customer hunt him down is unacceptable.

Brad B. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

Great with explaining quick check-in/verification process. Also great at explaining the change in billing once the contract changed after I returned the vehicle with more than 100 miles logged - saved the customer additional fees. Thank you.

linda C. en

Grado:

El cliente no dejó un comentario.

linda T. en

Grado:

El cliente no dejó un comentario.

Franklin F. en

Grado:

Best U-Haul rental experience I have had to date.

Beth H. en

Grado:

we had great service. the van was full of animal hair and a bit dirty. we are a caterer and needed a very CLEAN van. price was higher than we are used to paying for 3 days the vehicle was in great working order and the location was local so that was a plus.

William P. en

Grado:

The store was closed so I did the 24/7 check in but the appliance dolly I requested was not in the truck so I had to call u-haul which found me one at an open store but I had to drive across town to pick it up which added miles to my rental and lost time.

Chris B. en

Grado:

It was great

Russell H. en

Grado:

El cliente no dejó un comentario.

jammie S. en

Grado:

I wouldn't change anything about my experience, it was great.

brian T. en

Grado:

El cliente no dejó un comentario.

karen W. en

Grado:

El cliente no dejó un comentario.

david L. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

El cliente no dejó un comentario.

wendy N. en

Grado:

N/A. Best UHaul site I've ever used.

alan D. en

Grado:

Professional associate, this site is still under start-up it seems, does a great job with limitations still to facility. Will surely get a lot better as developement of property proceeds

jonathon A. en

Grado:

El cliente no dejó un comentario.

Georgina G. en

Grado:

El cliente no dejó un comentario.

Rebecca M. en

Grado:

Great location with large parking lot and easy to access. We did the night time key drop off, so didn't deal with any personnel.

garciala R. en

Grado:

It would be help if there were more moving products, a heavier tape, bunging cords, option for paper instead of plastics for wrapping, etc. Also staying open until 6 and opening at 8 or 7:30 especially on the weekends would be very helpful.

John S. en

Grado:

El cliente no dejó un comentario.

Jeffrey G. en

Grado:

Justin was excellent he did and excellent job truck was outstanding

Charles W. en

Grado:

Not a thing!

Neil F. en

Grado:

El cliente no dejó un comentario.

EDEN S. en

Grado:

El cliente no dejó un comentario.

Aaron B. en

Grado:

El cliente no dejó un comentario.

lauren P. en

Grado:

Excellent staff at front desk. Thank you for being so helpful.

SHARON L C. en

Grado:

Everything was ok, not suggestions

vicky Y. en

Grado:

El cliente no dejó un comentario.