Customer Reviews for U-Haul Moving & Storage of Versailles

1,002 reviews

501 Marsailles Rd   Versailles, KY 40383

(859) 251-6381

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(859) 251-6381

501 Marsailles Rd
Versailles, KY 40383

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joan F 
Rating:
5.0

Customer did not leave a comment.

Daniel J 
Rating:
1.0

After renting a truck for Louisville to Lexington I was told to return the truck to Versailles which was an extra 10 miles away from my new house. Upon returning the truck I was charged mileage for 16 extra miles compared to what I was “allowed” for the original contract. What an absolute scam. Not only did I have to waste my time, gas money, and find a ride home from Versailles but then I was also charged extra for the 10 miles!?!? absolutely ridiculous I will never be renting from Uhaul again. Not to mention I had to listen to the man behind the desk telling the customers in front of me about his first time buying tampons for his stepdaughter, including painful details about the size, shape, and rate of flow of her first period. WTF?

Travis B 
Rating:
5.0

Customer did not leave a comment.

Zack M 
Rating:
4.0

Customer did not leave a comment.

William A 
Rating:
5.0

Customer did not leave a comment.

Fero T 
Rating:
1.0

Reserved an appliance dolly in advance but when I arrived to pick up they had already loaned them all out for the day. Made moving much more frustrating. Will look to use an alternative company in the future.

Brent H 
Rating:
5.0

Customer did not leave a comment.

Bruce W  |  First Impressions 
Rating:
5.0

Excellent customer service. Got us in and out quickly.

Michael C 
Rating:
5.0

Great Team. Very friendly and helpful.

JAMES M 
Rating:
5.0

Friendliest and most helpful uhaul staff on the planet!

David L 
Rating:
5.0

Great people to work with. Couldn’t have asked for a better experience or nicer staff.

willieam b  |  Overall Experience 
Rating:
5.0

Your employee was very knowledgeable and super friendly! Highly recommend her!!

David G 
Rating:
5.0

Customer did not leave a comment.

hiram m 
Rating:
5.0

Versailles, KY did WONDERFUL!

Megan W 
Rating:
5.0

Customer did not leave a comment.

Tammy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen S 
Rating:
5.0

Customer did not leave a comment.

Jason V 
Rating:
5.0

Customer did not leave a comment.

VIOLA R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marilyn H 
Rating:
5.0

As always, the Versailles location exceeded my expectations. I needed a truck immediately to finish a move I started 3 years ago and they were very accommodating. Great location!

JOSHUA M 
Rating:
4.0

My poor review has nothing to do with the location. It has everything to do with Uhaul’s lack of communication with me over the 1st truck being broken down. The second truck having a flat steer tire and the 3rd truck not being road worthy

William W 
Rating:
2.0

Reservation for truck was 1:45. Truck was not available and was told it would be another 45 minutes for availability which was not suitable. Ended up with smaller truck than what was reserved which wasn't quite big enough. There was also no concession on price as well as the inconvenience.

Charles C 
Rating:
4.0

Customer did not leave a comment.

Timothy C 
Rating:
1.0

We rented a truck online. Store hours were supposed to be starting at 7:00 am. We were moving my son to Louisville. When my husband arrived to pick up the truck there was no one there. There were four other people there to pick up trucks and they were also waiting. We arrived at 8:00am. Doors were locked and no one in sight. My husband and I both called the number given on the booking info. He got no where. I called and spoke to a very nice and helpful woman named Cathleen at a corporate number. She attempted to call the store manager and he did not answer. She changed the pickup location to a place that was open that was in Lexington. She was great. My husband drove back by the Versailles facility to pick up the other truck at the other location and someone had finally come into work. The guy at the store switched the reservation back. This was now 9:00 am. Going on an hour late at this point. My husband said that the guy working said several times that he didn’t really know what he was doing but he’s the only one that showed up. I will never rent from this place again or recommend them to anyone. This is in my hometown and this was just a horrible experience.

Allison C 
Rating:
3.0

More carts for moving stuff to storage. There’s only 2.

Jeremiah B 
Rating:
5.0

Customer did not leave a comment.

john t 
Rating:
2.0

I booked two Months before on the app for a 10x7x10 They didn’t have it available on the day I needed to move in. Closest was a larger one a 10x10. Which cost more. They should have kept the price the same as it was there fault.

ANNE S  |  First Impressions 
Rating:
2.0

I reserved a cargo van a few days in advance and when I arrived they informed me they did not have a cargo van available. They smallest option for me that day was 15 foot box truck. I was required to pay more for this truck than I would have paid for the cargo van. I personally think when what I reserved (and had confirmation of this reservation made online) that I should have been rent the next size up at the same cost. The drivers seat would not move so I was unable to move it up far enough for me to reach the pedals and drive safely. I had to put a purse behind my back to keep me far enough up in the seat to reach the pedals. There wasn't another 15 foot available for me to trade out and I could not take a bigger truck due to the location I was going. Next the side mirror had been busted by a previous renter and had be replaced with very cheap fake stick on mirror that had no clear image and you could not see out of it at all, to the point by of it honestly being dangerous. I only made it 5 miles before the battery light started flashing on and off and continued to do so for the remainder of the day. The air conditioner knob was broken to the point of not being able to turn the air on at all. Apon returning the truck I made the employees aware of all of the issues with that truck and recommended it to be looked at before renting it to another customer. I STRONGLY recommended that the mirror be replaced correctly before someone else rented it because that was the most dangerous part of the rental. The mirror looked like the mirrors in the fun house amusement attractions, you literally could not see anything in it. This mirror was on the driver's side, preventing you from seeing anything behind the driver's side mirror.

Ashley M 
Rating:
4.0

I think this place needs 2 workers on the weekends. Service is way too slow on weekends.

Marilyn H 
Rating:
3.0

The truck did not have a functional driver side mirror, which made it unsafe for traveling on the freeway. The agent knew we were going on a 300+ mile trip and would need that mirror. About 90 minutes into our trip, all the instruments stopped working. The alternator and battery had to be changed with roadside assistance. The tech also brought and applied a circular mirror that we used for the driver side mirror. The truck was clean, except the windshield was filthy.

David F 
Rating:
2.0

I tried to rent a truck + appliance dolly the week prior, but despite having a reservation the dolly was unavailable, so I had to push the truck back a week. Then when I did finally get the truck, the drivers mirror was broken and replaced with some stick.on reflective plastic. The AC knob was also broken but still on the dash to make it look like it worked (it would come off if you tried to turn it on) and it was a 95+ degree day. The truck as a whole also ran poorly and made A LOT of screachong noises.

JORDAN S 
Rating:
3.0

Staff was very friendly and helpful, no complaints at all there. But the 15’ truck was rough. A/C didn’t blow through the vents (it was 96 degrees today), the driver door was very hard to shut and even when it did there was a crack big enough to see the outside in it. CEL was on for part of my 200 mile trip: Vehicle was 2015 model, so I don’t consider it to be old just not very well maintained.

CHRISTOPHER W 
Rating:
5.0

Fantastic people to work with,-- accomodating, pleasant -- best UHaul ever been to

Bonnie D 
Rating:
5.0

Customer did not leave a comment.

Murray C 
Rating:
5.0

The inside of the cabin was dirty.

Harold B 
Rating:
5.0

All went smoothly

Dayna F 
Rating:
5.0

The drop off site was difficult to find.

ROBERT V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ranjeet S 
Rating:
4.0

This location was fine. My original reservation was jacked up. You let me book a trailer at Hadawreck in Lawrenceburg KY only you find out the day I went to pick it up they are not even a uhaul dealer anymore. I had to scramble to find equipment at another location.

MICHAEL L 
Rating:
5.0

Nothing

Russell L 
Rating:
1.0

Customer did not leave a comment.

Robert B 
Rating:
2.0

Was promised that the size trailer I had reserved would be available. When I arrived, they didn’t have that size, and I had to wait 15 min to get the next size smaller.

Caleb C 
Rating:
5.0

Like the ease of access to the building. Only disappointed by no discount for retired veterans.

Sue O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly G 
Rating:
4.0

Customer did not leave a comment.

Donald F 
Rating:
4.0

Unfortunately the locker 1495 at 501 Mercedes road the locker itself had not been cleaned the floor was very very dirty with blood and feces on the floor I made a point to tell my service guy there that he should call the police because the locker look like a murderer and took place in that locker otherwise everything was absolutely perfect it was just that the guy who went back he saw that there wasn't a lock on there and he didn't write it up is what he said he did not raise the door to see if the locker was empty and clean and when I got there with my stuff and raise the door it was pretty much horrible I took pictures and took and showed him and then send them to the app the U-Haul out for it asked for such stuff okay thank you very much.

Howard c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keisha C 
Rating:
5.0

Good people at the Versailles Ky Location

GEORGE P 
Rating:
5.0

The manager Danielle was so helpful. She went out of her way to help me even back in the uhaul truck to the storage doors. The other 2 men working the office were always kind and helpful too whenever I’ve visited the storage unit or called with questions. The staff here is wonderful and the facility is great- clean and safe. Ty

Dulce L  |  Overall Experience 
Rating:
5.0

It was a good experience and very affordable.

Terri F 
Rating:
5.0

Customer did not leave a comment.

Melissa O 
Rating:
5.0

Customer did not leave a comment.

James O 
Rating:
1.0

I have rented form this location twice. Both times I returned the vehicles with the same or more gas and they still tried to charge me for gas.

Ashley P 
Rating:
5.0

Customer did not leave a comment.

Kelly G 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

PAUL R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

steve s 
Rating:
5.0

Friendly and attentive staff, very clean store and vehicle. Excellent experience overall.

CHRISTOPHER L 
Rating:
5.0

Customer did not leave a comment.

lincoln c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick P 
Rating:
5.0

Customer did not leave a comment.

Gwen L 
Rating:
4.0

Customer did not leave a comment.

Bruce S 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Excellent customer experience! Prompt service......staff well informed and friendly!

Tami Y 
Rating:
4.0

Map wasn’t accurate and had a non existing unloading area which was deceiving. I would have rented somewhere else. But staff was very helpful is trying to get a better unit.

Matthew F 
Rating:
5.0

Jonathan was a jewel

ASHLEY S  |  First Impressions 
Rating:
4.0

Jonathan was amiable and courteous! We look forward to using this location the next time we have a need!

Thomas W 
Rating:
5.0

Customer did not leave a comment.

sharon h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Not sure.

Vicki J 
Rating:
2.0

I was quoted one price, but it more than doubled when I got to this location. The woman behind the desk shrugged it off and said that she'll have a talk with her staff. Not a great experience

tom w 
Rating:
1.0

I rented a van and a storage unit and the check in experience was fine as we looked over the truck and the guy showed me to my unit. I asked him 3 time I do have 24hr access to the unit. He told me yes that was not a problem. I told him I had to be out of my place by the morning and my help was for that evening. I had calculated the milage as I knew I was going be making two trips. I came back that night and went to scan in and it said no access. It put me not being able to check out of my place the next morning which I'm being told is going to have an additional charge. I went over on my mileage bc I had to make an additional trip that I didn't need to make. I would like to be refunded or something be done because what would have been a simple easy experience turned into me losing money that I didn't have in the first place.

Jerrad V 
Rating:
4.0

Customer did not leave a comment.

Amy B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willieam b  |  First Impressions 
Rating:
5.0

Danielle did a great job helping me.

leeigh m  |  Overall Experience 
Rating:
5.0

Danielle was most helpful

Leigh M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter t 
Rating:
5.0

Customer did not leave a comment.

Cami I 
Rating:
5.0

These guys were awesome!!

Dorothy I 
Rating:
5.0

Customer did not leave a comment.

Troy M 
Rating:
5.0

Customer did not leave a comment.

Rebecca C 
Rating:
1.0

Customer did not leave a comment.

leeigh m 
Rating:
5.0

Customer did not leave a comment.

Glenn E 
Rating:
4.0

Staff enhancing their software management knowledge

Joseph J 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Deborah W  |  First Impressions 
Rating:
5.0

We initially made a reservation to get a Uhaul van from a location in Georgetown. Once we arrived, we were (rudely) told by the associate that she was actively renting that vehicle to two customers at the counter already and that we were going to have to go elsewhere and someone would be calling us. She had an attitude with us for no reason. We got the phone call and were told there was a van available at the Versailles location. When we arrived, there were four available - we had booked our reservation via phone w/ Uhaul so in the future I would recommend that the associates who are helping with these reservations advise customers whether one location has more available units so as to avoid this situation again. We were incredibly frustrated with having to drive ANOTHER so many miles to get a vehicle, as our rental pick-up time had already pretty much passed. Once we got to the Versailles location, they were fantastic and we have zero complaints regarding the service we received from that location. They allowed us to pick w/ van we wanted and then quickly and efficiently helped get us set up with all the additional items we wanted to purchase. They even pulled the van up to the front of the store so we didn't have to walk out to it. I would absolutely recommend the Versailles location - but would NOT recommend Uhaul overall customer service via phone or anything to do with the Georgetown location.

Ellen R 
Rating:
5.0

Customer did not leave a comment.

Stefany S 
Rating:
5.0

Customer did not leave a comment.

chris g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane W 
Rating:
1.0

Make sure the location has what was reserved!

BRIAN K 
Rating:
5.0

Price is expensive on the weekends

mike a 
Rating:
5.0

Customer did not leave a comment.

April J  |  Overall Experience 
Rating:
5.0

Danielle and Jonathan were very helpful & diligent. I appreciate all there help with storage units, u boxes & moving truck.

erica d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall F 
Rating:
5.0

Customer did not leave a comment.

david k  |  First Impressions 
Rating:
4.0

The customer service at both locations was great. The employees were knowledgeable - my only complaint was that the storage unit was located on the complete other side of the building from where my truck was able to unload which was designated spot for customers in uhaul. It took about an hour or more longer than we would have expected to unload due to this hurdle. I suggest maybe making another entrance for customers or telling them ahead of time this process if applicable - but overall I appreciate the consistent wonderful customer service uhaul offers- it’s refreshing -

Dulce L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ben W 
Rating:
4.0

Check in staff was great. Overall, experience was disappointing but I will still use services again. However, the truck had strong cleaning odor, being asthmatic, this caused a problem. The check engine light came on several times, loud motor sounds and tried to die out several times during trip. The self return option, to avoid $20 fee, was frustrating and hard to find in app.

Lisa B 
Rating:
4.0

Customer did not leave a comment.

laurel k  |  Overall Experience 
Rating:
2.0

They opened on time. They did not have the truck we reserved, but they did have the auto transport. We also got a brief lecture on how this location does not use reservation numbers to locate a reservation. We rented our truck at a different UHaul location and returned to Versailles 2 days later for the auto transport. We were told that we would have to load their own vehicle on to the auto transport and secure the vehicle. The employee (who was filling in for a sick boss) did not know how to do it. We ended up driving the empty transport to the Lexington Merchant Street location and those people quickly and cheerily got our vehicle secured to the auto transport. It's great to have a Versailles UHaul location, but this place has repeatedly had problems.

Ronald W 
Rating:
5.0

Customer did not leave a comment.

Ron R 
Rating:
5.0

The Versailles UHaul has it all. The storage area is well thought out, and being able to load or unload under-roof, out of the weather, is a great benefit.

Thomas T 
Rating:
3.0

I checked in online to save time. It took the guy 30 minutes to get me going. I could tell he wasn't the least bit interested in working.

DAVID B 
Rating:
4.0

Customer did not leave a comment.

stephanie c  |  First Impressions 
Rating:
1.0

I've already filed a complaint and yet you guys charged me full price even though I couldn't use the equipment on the truck. Not to mention charges for $30 in taxes that I didn't get on my 2nd rental. Uhaul representative needs to call me. You guys owe me explanation and some money.

Benji C 
Rating:
3.0

I came to check out of my storage unit and no one was at the desk. Then came back the next day and the representative I spoke with was not informed on how to manage storage unit rentals and was not sure if he actually closed out my unit or not. Also was not able to answer my questions relating to the unit closure. Gave me a number to call to see if he actually closed out the account. Also the storage facility is dirty and not well maintained

ELAINE S  |  Overall Experience 
Rating:
1.0

I got to the facility at 730 that said opened at 7 door was locked and no one was around. So I called and completed a 24/7 rental , the truck wouldn’t start because it was out of gas so I had to go home get a gas can and put in the truck before I could even leave. Then over the next 2 days the truck broke down on me 4 times I had to extend my reservation in order to get everything done due to the delays. Horrible experience

LARRY D 
Rating:
4.0

Customer did not leave a comment.

CHENG H 
Rating:
5.0

Customer did not leave a comment.

Murray C 
Rating:
5.0

You can always depend on U-Haul great company

James L 
Rating:
5.0

Helpful staff and great communication.

Mark V 
Rating:
1.0

Go somewhere else.

TERRY J 
Rating:
5.0

Excellent manager and facility. I have rented trucks from this place 3 times and it has always been a great experience. I build cabinets and remodel houses and have found this to be the most confident way to move cabinets and material. Hope to be back soon.

mathew c 
Rating:
5.0

I think this is the best location I have ever used as far as friendly and nice facilities/equipment. It isn’t even close. The people here are the best.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Tony W 
Rating:
5.0

Everything was perfect! Rented a truck today to move some things to my storage located at uhaul as well.

james a 
Rating:
4.0

I’m very disappointed that UHaul continues to send emails asking about service while not responding to my previous response about the employee who cancelled my rental and then rented my car carrier to someone else… and knowing that this happened the location did nothing to get me another one… and basically forced me to drive out of town to get one???

Karen G 
Rating:
3.0

Customer did not leave a comment.

Jeremy L 
Rating:
5.0

Danielle was amazing and a pleasure to talk to. Very informative and helpful.

james a  |  First Impressions 
Rating:
4.0

Everything has been spectacular and way above expectations aside from one minor issue we ran into. When we signed up, there was a promo for a free lock. The confirmation email for the rental said that we could proceed to the unit and the lock would be waiting for us inside. When we went to move in all of our belongings, there was no lock to be found anywhere and we had to drive across the street to Kroger to spend $16 on a disc lock ourselves (we were there after hours). Aside from that, we have loved everything about the rental and property.

Jonathon G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

laurel k  |  First Impressions 
Rating:
5.0

Nothing

Michael D 
Rating:
5.0

Customer did not leave a comment.

Tammy S  |  First Impressions 
Rating:
5.0

Check the gas. The contract was marked with "3/4" but the gauge was below that. Yes, I could have asked the contract to be redrawn, but time is money.

Ronald W 
Rating:
5.0

Customer did not leave a comment.

lonnie l 
Rating:
5.0

The service there was great. Quick and easy.

Jerrad S 
Rating:
5.0

Convenient and easily accessible location and staff was very friendly and helpful.

David H 
Rating:
5.0

Customer did not leave a comment.

Jeramiah J  |  First Impressions 
Rating:
5.0

Great indoor storage units!!

elaine s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K  |  Overall Experience 
Rating:
5.0

Thank You!

Elissa D  |  First Impressions 
Rating:
5.0

We stores our belongings (some for more than 6 months. Rented three trucks during this time; while waiting for a move to new city. No complaints everything was so clean and we are grateful Versailles had such a nice facility.

Mary S  |  Overall Experience 
Rating:
5.0

Extremely high quality climate controlled storage. Someone had a great design here. Terribly expensive, but also completely secure. Very clean and new. Intense security system.

Ann C  |  First Impressions 
Rating:
5.0

Rose was very helpful and professional

Christian G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DIANN K  |  Overall Experience 
Rating:
2.0

#6 question is more of a maybe than a yes. Customer service at this location is really poor. CS reps can barely figure out the computer (always messing up) every time I come in, nor do they seem to want to assist. Work attitude at this location needs to change.

Harold J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred l  |  First Impressions 
Rating:
4.0

I didn't cancel my storage. Why am I getting this message?

mike a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa L  |  First Impressions 
Rating:
5.0

Rose and her assistant are the best.

Jon D  |  First Impressions 
Rating:
1.0

very unfriendly staff

Tony E  |  Overall Experience 
Rating:
5.0

Mike did my paperwork to assign my units and process the transaction. He was very nice and professional. Rose and Jonathon were also there and were both very friendly, professional and knowledgeable. Jonathon volunteered to take us to the units and explained how to access the building. He was extremely efficient and took pride in his work. I didn’t realize at the time that Rose was the manager. I asked him if this was his store. Mike was from another store (he had told me this) . He told me that Rose was the manager and she did a great job. He said he had been there a few months but has expectations to move up within the company. It’s not often to see an office filled with three smiling, efficient, and very capable people! I know Mike was just there temporarily but with Rose and Jonathon there -this location is sure to thrive!! I was very happy with the help he provided. I was extremely pleased with the experience!!

Jamie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa G  |  First Impressions 
Rating:
5.0

The second person who helped me was wonderful, as was the third, who helped me access the storage unit! The other customers were awesome too; a man whose out of state move was cancelled by the seller. He helped me load the trolley when he had an entire truck to unload. Nice patrons too!

Elizabeth I  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tara C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammy M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Iain A  |  Overall Experience 
Rating:
5.0

So Convient to store items from my daughter's dorm, for a few months.

Kim C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenny b  |  First Impressions 
Rating:
5.0

It would be nice if the bathroom at the facility was working. It has been “Out of Order” for at least three months.

BRENDA H  |  Overall Experience 
Rating:
5.0

Just had some confusion that one of the units was cleaned out and was charged for both. But other than that , no problems. Freindly helpful staff.

Rebecca M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

Everything was fantastic- thank you

William W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

I reserved online but called and spoke to the local U-Haul clerk to change storage unit size. Both experiences were very good. No issues with the move in. Very pleased.

ELIZABETH J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff S  |  First Impressions 
Rating:
1.0

You send me a survey instead of doing your job and calling me about the ceiling falling in on my storage unit. You close out my account and charge me to clean up the ceiling debris? This must be a joke

DAVID B  |  Overall Experience 
Rating:
5.0

They went over and beyond to make sure my needs were met.

Toni C  |  First Impressions 
Rating:
5.0

Fast courtesy service

James O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S  |  Online Move In 
Rating:
1.0

Reservation was lost. No appropriate sized units offered. Manager not on site when she said she would be. Did not answer phone or return calls. Terribly run business.

Bruce H  |  Overall Experience 
Rating:
1.0

Reservation made in April was not honored. Units needed were not available. Staff was misleading, told me 10x10 units were available when they were really 2 5x10 units. Manager was not at the store when she was supposed to be, did not return my phones calls or answer my calls.

Bruce H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arinn W  |  Overall Experience 
Rating:
5.0

The staff was very nice, helpful and polite. They coordinated with each location to get us a storage space applicable for our needs.

Rebecca M  |  First Impressions 
Rating:
5.0

The manager Rose was extremely helpful, personable and friendly. Great asset to the company!

Kristy S  |  Overall Experience 
Rating:
5.0

The young man who helped us was very nice and helpful. I think his name is “T”? Everything went well.

Mary S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william N  |  Online Move In 
Rating:
5.0

The lady that we worked with there was very nice. Move in went very smoothly.

Wendy L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mildred M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEE R  |  First Impressions 
Rating:
5.0

Rose Beatty and her staff are the best!

Julie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer c  |  First Impressions 
Rating:
1.0

I purchased the storage unit for a month 2 days ago and still have not been able to get in. It does not say you have limited access for certain hours. I don’t understand the point of that. I work during the day and my only time that I am able to move things around is the evening but it won’t let me. Nobody has been onsite since i paid for the unit and I don’t have access to it.

Sergio E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ethan B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie R  |  First Impressions 
Rating:
5.0

Rose is absolutely the best, customer service is top notch.

Lola C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy C  |  Overall Experience 
Rating:
5.0

The staff was very helpful especially the young lady name Rose very helpful and pleasant. And yes I would definitely recommend you guys and will definitely be using you guys in the future.

Andrew H  |  Overall Experience 
Rating:
5.0

Friendly staff is super helpful in helping me get my storage unit. One of the cleanest storage units I’ve seen

Zachary S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colin M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jere R  |  First Impressions 
Rating:
5.0

So nice to have storage options in a convenient location. The climate control is great. All the employees are kind and helpful. Would highly recommend.

judith p  |  First Impressions 
Rating:
5.0

We were trying to beat the storm and Cody was most helpful.

Claudia C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyle E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary m  |  Overall Experience 
Rating:
5.0

Lexi was super helpful. We had reserved our unit online and the process to get the lock and into the unit was simple and efficient.

Christian S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeffrey b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S  |  Overall Experience 
Rating:
5.0

I really appreciated all the assistance from Rose and Stephanie.

Cheryl D  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful!!

Amy C  |  Online Move In 
Rating:
5.0

Stephanie was so helpful and pleasant to work with on Sunday when I was looking for a storage unit. She was very knowledgeable and helped me find what is best for my needs. The facility is new and has had many upgrades. I would highly recommend this location for your storage needs- they have many options and it is very convenient.

emily w  |  First Impressions 
Rating:
5.0

very friendly and helpful!

mary m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angela d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley G  |  Overall Experience 
Rating:
4.0

For transitioning into a storage facility from a previous different use the building was really quite good. Temperature was consistent. Staff was very accommodating. Very pleased even with construction going on!

ORIE E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T  |  First Impressions 
Rating: