Great service! Great attitude!
Mark T.Customer Reviews for U-Haul Moving & Storage of Verde Valley
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Make the pick up and drop off truck app easier to use. I could get the process started but could not finish the process.
Leanne V.I ordered my truck online and was completely unaware of an “in town†only policy So fortunately I had to go in because my app wasn't allowing me to do the online pickup. The lady there was very helpful and extended my truck for 24 hours after explaining that I would have to drive the uhaul back up and spend extra money on gas and pay .80/mile for another 115 miles I was not expecting. When I returned the truck I was told the internet was down and I would receive an email notice confirming the mileage and gas. That was at 10:30am, I receive a text at 11:00 stating I was late returning the truck and may be charged a late fee. I then called and got stuck on hold for almost 20 minutes and there was no resolution. I was told I would get a call back and that never happened. I still haven't received my invoice for what I was charged. I am extremely frustrated that I had to pay extra for having to return the truck and then getting told I may have a late fee attached to my bill and yet there has been nothing sent to me what I'll actually be charged. I will not rent from uhaul again and will not refer anyone to your company while I'm still in limbo and not knowing what exactly I will be charged.
Leslie C.Claudia & Sarah were amazing. We had some issues with a trailer rented from another location & they did everything they could to get us back on the road. They really went above & beyond to help us out. Thank you ladies so very much!
Jessica C.Very professional, and courtesy
Donald D. | Overall ExperienceThe lady I worked with was great. She was fast and knew her stuff. I have rented from this site several times and they are easy to work with. No complaints at all.
Dorothy B.All staff were super friendly & helpful
Sheri P.Nada
Alfonso P.Nice staff
Marc H.this criticism has nothing to do w/ the location but to do instead w/ the app. The check in process is too cumbersome on the app & deserves to streamlined. At minimum, customers ought to be adivsed that the app requires 10-15min to check the equipment in & as such that time outhgt to be considered when returning the vehicle on a tight timeline. Specifically, we were told by the location that the app likely won't allow more than 8-10 min late check-in, and out vans were due at 8am. We arrived just 2-3min after 8am, but the check in process for the 2 vans we rented was such that it took 20-30min to check them both in via the app & I was nervous the whole time that we'd be charged for an extra day, as was advised by the location staff. Complicating the issue is that there's no practical way to distinguish one vehicle from another when you have more than one piece fo equipment to return, so you have to try one vehicle & hope it's right -- this further delayed our check in, as the app told us we were entering milage that was less than when we checked out the van, and that was the only way to identify which vehicle was which during check in. I'm sure it's referenced in the contract, but I didn't think to look at time of check in, as I was just rushing to figure it out & complete the check in process, nor is that as practical as providing some type of identifying info on the app to connect the reservation to the specific vehicle/equipment at time of check in, such as license plate #, mileage at time of check -out, etc. Otherwise the location/ staff there were AWESOME,. super communicative & informative, and the vans did what we needed.
JAY C.The younger dark haired girl was rude.
Ronnie G.The staff was excellent! I was amazed with their attitude and professionalism
George L.keep up the great work could not have been better!
margaret L.Excellent and friendly service here!
David P.You are awesome!
Theresa K.Claudia us very nice. Very good ar her job.
Shawnna F.Outstanding customer service.
Richard C.Well, not much. They were always friendly and anxious to be of service.
Jeffrey T.Keep up the good work. Very friendly service. ¡Gracias!
Scott J.It was all good exceptionally good service
theresa M.It's convenient and easy for us to use
Donald D. | First ImpressionsThe ladies were very friendly and conducted business in a proper manner.
Debra P.The folks working here were exceptionally helpful and friendly.They made it easy to do business there.
Geneva S. | Overall ExperienceDon't park the vehicles so close together. I could not get in the van because it was so close to another van. I couldn't squeeze through the tight space or climb up in the van. One of the U-Haul employees had to move it for me. Not critical, just a pain in the butt. On a good note, the lady who served me was very professional and nice.
Dorothy B.Very very accommodating. Pleasant and helpful. Their rates are well priced.
louanna k. | Overall ExperienceHelpful staff and ownership. Clean storage and facility.
Richard J. | First ImpressionsIt was overall a great experience and I would recommend this U-Haul to all of my friends
George b. | Overall ExperienceI'm thankful I was able to secure the unit as it was the last available one. That said, I was less than thrilled having to pay monthly insurance. Finally, the checkout office personnel was extremely helpful and professional!
REVA B. | Overall ExperienceStaff are up beat and friendly. Gave all info needed so I didnt have to ask any questions. Very helpful!
Joleen T.Thru need to make sure charges are as accurate as they can when you pick up equipment
Matt P.People were super friendly and helpful. Unit was clean. Easy to get to. I have never rented before and they showed me all I needed to know.
Geneva S. | First ImpressionsGreta, fast, friendly service. Professional staff. Wish I would have had my storage unit here for the 18 months I needed it. Great people!
Maria C.Staff was professional, knowledgeable and very kind...
NELSON C.We have used this location many times.
DEAN B.Hey, it's a U Haul. It always gets the job done!
CHRISTOPHER N.Never caught the name of the gal who helped me on Tuesday night but she was very nice, professional, and helpful. Had a bit of a problem with returning the truck after hours but thankfully Victoria was able to help me out with that.
TIMOTHY R.A very pleasant experience overall, thank you L&T
larry S.I pleasantly surprised that this Cottonwood location even existed! Glad it does. Attention and service by staff was quick, easy, and professional! Recommend!
JOSEPH P.Everyone is very nice and understanding!
SAMANTHA A.Rude employees. Tried to let them know the van pulled hard to the left. Especially if loaded with furniture. They told me it did not. I asked for the manager to let her know. She came and rudely told me it is not pulling. She said she drove it a week ago and it was fine. The van is fine. Wow. Dangerous! Not to listen. Even worse.
SOGI S.So far everything's been great we'll see how fast it takes to get my money put back on my card
DAVID J.I have a Major issue I need resolved - one week ago I rented a van and I put about 85 miles on then paid $12.00 for gas. Yesterday I rented van put about 71 miles but had to pay $23.00 for gas, it used 7 gallons! There is a major problem with that van you rented me. Please resolve this issue!
JOSEPH O.mileage charge was positively usory-I rented this van two weeks prior and was charged 20 cents a mile, this time they charge dme 69 cents a mile-never again bye bye U haul
WALTER M.These people were so very accommodating and helpful in a stressful move. We really appreciated the above average service and how they went far beyond what was expected. Cannot say enough about the customer service. ¡Gracias!
Renee O. | First ImpressionsStacey & Victoria are awesome! Helpful, professional and expeditious! They're the BEST!!
Robecca A. | First ImpressionsGetting the second key at the office and returning it is annoying
satch g. | Overall Experiencerental agent, van and entire experience was excellent
WALTER M.You have inadequate drainage in your storage area--when my unit flooded, I lost thousands of $$$ of my belongings and you called it an "act of god"???????!!!!! You did nothing!!! This is BAD, very BAD....
TERRENCE M.I had never rented a Uhaul van before. The equipment was awesome, very clean and seemed quite new.
PHILLIP JOHNSTON H.They really helped me out when I was in a bind and provided quick but still excellent customer service. I truly appreciate Uhaul helping me out and I will be recommending them to others based on this experience.
ROBYN L.Servicio al cliente de excelencia.
RANDY S. | First ImpressionsGreat customer service!
Anna C.Staff was great! It's clear they work very hard and are helpful, professional and courteous. Well done to a great team!
CYNTHIA C.The truck was towed from my house to this location, which is less than a block away from where I live. I wish I could have picked up and dropped off from here in the first place.
Stephanie M.The last question would I recommend is a yes and a no. It was quite expensive but the employees were phenomenal!
savannah m. | Overall ExperienceOnly a couple negative comments. 1. A need for too many contacts. 2. Gravel drives. 3. Having to stop by office to get a key to your lock is strange. Ha
Hazel J. | First ImpressionsVicki was awesome. Give that girl a raise. I have gotten a vehicle from her each week for the past 3 weeks. She has made sure they were there and ready for me each and every time. And her customer service skills are top notch.
MICHEAL E.The afternoon before our pickup, a call came in asking us to confirm. We did get home later in the afternoon and were able to comply. I asked what the outcome may have been if we had not returned to our old residence that night, and was told that we might have forefeitted if another customer came along in need of that truck. I want you to know that this would have resulted in considersble hardship and expense to us, and we would have been very upset if this had hsppened.
William C.I would use this facility again if I needed too.
DAVID S. | Overall ExperienceThe on-site rental Agent was amazing! Really appreciated her positive attitude.
Kyle K.Good positive people... I have always get free boxes at this location.. God bless!!
MARTIN M. | First ImpressionsThey were very understanding when the move took much longer than anticipated. It would be nice if they updated the equipment, but everything worked well enough and got the job done!
PILISA R.Melanie was friendly, efficient and provided me with a very well cleaned and maintained truck. She checked me back in after my use and had me on my way in just minutes. I would absolutely recommend this location to anyone looking to rent in this area!
Amalia G.it took an hour to check out the van because of U-Haul computer problems, then another delay returning because the employee did not come out until I walked in the office, even though the sign said stay in the vehicle. Next new paper had to be loaded to print the receipt. Not very professional, including the manager who had to come in to handle the morning computer problem.
ROBERT O.Customer service staff was very polite and helpful in person and over the phone. The person who assisted me on the phone was Victoria at this facility in Cottonwood, AZ.
ROBIN L H. | First ImpressionsThey are so nice at both Uhaul places in Cottonwood. This one had limited hours where the other one had access 24/7 but both are very clean and the people are very nice.
donna g. | Overall ExperienceVictoria was very helpful (as always) and I appreciate her biting wit. It's refreshing to find a diamond among the pebbles!
Jeffrey T.Nada
Samuel D.Victoria is an accomplished, professional young woman. She is highly responsible, mature, and ready to help in any way. She has been a pleasure to have as my storage manager.
Alice D. | Overall ExperienceClean facilities, and vehicles, outstanding staff, quick and efficient services. Thank You.
GLEASON L.We didn't care for the additional lock you put on our unit. That should only happen if someone is in arrears with their payment.
Eric L. | Overall ExperienceWell...insure the fuel gauge is properly working and instrument panel not damaged. Also ensure the customer who has a reservation gets what they reserved when they were supposed to. Not fair I get a call saying my rental for the next day to get it wasnt available because the party before extended out and I had to instead, the night before to grab a 15-ft truck instead of the pickup truck I reserved and have it back by noon the next day the day of my actual reservation because there's a to reservation for it how is this a double standard? I abide that somebody else can keep that was not right. Then on top of that my mileage went up because I was given a box truck opposed to the pick up rate? I didn't need the Box check I had to take but I still got charged the mileage of 69 cents per mile instead of the $0.39 the pickup was.
EMILY D.Gas gauge didn't work . There was a sticker over part of the mile per hour gauge had a sticker over some of the numbers and you couldn't see the gauge
gloria W.We used storage to hold my deceased moms things until I was ready to look, purge and donate items. Staff always friendly, helpful and patient during these difficult times. ¡Gracias!
Cheryl H. | Overall ExperienceStaff was friendly and helpful. The truck could've used a wash or at minimum bugs cleaned from windshield. It had bad ball joints and/or loose tie rod ends with lots of play in the steering.
Joseph S.Friendly efficient service...good rates ..highly recommend them..
LARRY S.This reply is for the COTTONWOOD AZ, Cherry Street locations ONLY! ALL OTHERS DID LOUSY STUFF TO US BY NOT BEING RESPONSIVE KEEPING/ CHANGING COMMITMENTS THAT WE HAD RESERVED FOR. These include: RENO NV. VIrginia Street, RIM ROCK AZ.
Robert B.The 24/7 share drive thing didn't work and I had to get help from front office, luckily they were open.. the manager said that it only works in 1 out of 20 customers from what he sees, at least in this location, the app keeps saying that it couldn't detect my location
Chrystal P.Victoria was very helpful;
kevin w. | First ImpressionsClean the vehicle, especially the windshield, which was covered with bugs, before renting out the van to the next customer.
DOUGLAS M.Very happy with my storage experience.
Denise s. | Overall Experiencewhat kind of people you have working here shady up to irony know worst ever im looking for corporate number it was that bad
JOHN A.Reimburse the driver for mileage not used.
Tara S.They were amazing, great customer service !!! Thank you for all your help. 1,000 times better than my last moving truck rental. Renewed faith in Uhaul.
ROXANNE K.Staff is friendly, knowledgeable, and on top of their game!
Jared C. | First ImpressionsI'm very grateful for that service and I have an easy access to my storage on the end of a row. Well it was several years since I was there and I do not remember if there was a light to have it be well lit. I was always there during the day and it was always well lit because of that !!!
JEANNIE F. | Overall ExperienceThis uhaul is amazing.... the staff are phenomenal, friendly and very helpful and I would recommend them 100%. Feel very blessed and lucky to have them here. Gracias.
FIONA P. | First ImpressionsAlthough we were not long term unit renters, our experience was very very good. We like the security measures and the units were clean and dry. The staff was very friendly and helpful. Location was great and access was easy. Would definitely recommend this facility to anyone.
Thomas H. | Overall ExperienceThe staff was able to find me a storage shed when almost every other storage facility in town was completely filled. I would recommend this facility to anyone with storage needs.
Tobias H. | First ImpressionsThe staff at this location were amazing! Highly recommended.
Janine W. | Overall ExperienceGreat staff and convenient location.
Deborah E. | Overall ExperienceThe manager Victoria was always wonder in every way. The property, and myb2 storage units were in perfect condition. I would 1,000% recommend this location!!!
Joy M. | Overall ExperienceAwesome
Oscar O. | Overall ExperienceVery helpful and friendly staff.
SUSAN S. | Overall ExperienceLovely group. Friendly, helpful and clean.
SUSAN S. | First ImpressionsThey were so amazing and helpful and understanding. I could not have been happier with all of the help that they were able to provide.
Machelle S. | Overall ExperienceThank you for everything. You guys are the best
Jody A. | Overall ExperienceEmployee on duty kept hanging out with a customer in the customer’s storage unit
Corrisa J. | First ImpressionsMy wife and I just needed the storage unit for a month and it worked just right. The personnel at Cottonwood Uhaul were always friendly and very helpful. We had a good experience with this storage facility.
Brian T. | Overall ExperienceAll 3 of the staff I dealt with were terrific! Marian Kolb
marian k. | First ImpressionsGreat customer service!
Forest B. | Overall ExperienceVictoria is a wonderful person as well as all the other staff members. Great environment - super helpful.
Nancy B. | Overall ExperienceI would give the staff five stars, except no one there knew how to detach the tow dolly from the truck. Otherwise, great service!
Sharon S. | First ImpressionsStaff was very helpful and friendly!
Pam W. | Overall ExperienceSandi and Tyler helped me check in right away and were able to upgrade my unit size. Tyler even helped me move my 2 heavier furniture pieces that I couldn't get myself. Thank you so much!
Nadine M. | First ImpressionsThank you!!!
Jodi E. | Overall ExperienceWe have had many storage lockers and they all would pro rate you if you checked out early very disappointed in your service in that regard.
Becky & Gordon M. | Overall ExperiencePrice for storage shed was raised one month after I began renting, didn't really seem worth the cost of $100.00 per month. No partial refund for moving my things out before the end of the month.
Tobias Hutchens B. | Overall ExperienceThey do a great job there . I will use them again if I ever need a storage .
Todd L. | Overall ExperienceNice place to do business with.
Todd L. | First ImpressionsThe manager Sandy was awesome and had the best customer service. And the other employees were awesome to.
Nathan & Jena A. | Overall ExperienceFriendly staff, nice clean and secure facility. Would recommend to others!
Tobias Hutchens B. | First ImpressionsVery Friendly. Was clean.
CAROLE R. | Overall ExperienceSpringfield Missouri to cottonwood Arizona. From beginning to end you all made a stressful time simple and easy.
Patricia Garland L. | Overall ExperienceVery accommodating and courteous.
Janette & Daryl C. | Overall Experience,,,,,
Gayle J. | Overall ExperienceThey had everything that I needed for my move . plastic ,locks,they have it all
George L. | Overall ExperienceNicole & Sandi were both absolutely lovely to work with. Keep it up!!!
Karen Broman J. | Overall ExperienceVery Friendly staff.
Howard & Naomi R. | ReservaciónMy unit was filthy!! So much dust blew into my unit it was amazing. Everything was covered in dust. I complained to the person at the desk and they couldn't care less. I also saved $25/m by leaving.
Jeffrey K. | Overall ExperienceSandi was wonderful to work with. Very friendly & efficient service at move-in. Unit was clean & secure.
Karen B. | ReservaciónExcellences all the way through, from facilities to staff!
Nelson C. | Overall ExperienceWe were very pleased that Uhall was willing to help us out after our place fell through. Gracias
Daniel & Mira C. | Overall ExperienceSandi was superb in helping me get the move-out done, so kind and patient, too, U-Haul is lucky to have her. Have a great summer!
Jacqueline or Leena A. | Overall ExperienceThe staff is friendly, courteous, and professional.
Julie Larsen R. | Overall ExperienceI really appreciated the service I had received at U-Haul, the Managment was very polite and helpful. Thank you for being there for your community...
Jim F. | Overall Experience