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The woman in the office was very nice. The computer system for checkout had some issues leading to some frustration for her and some extra time in the shop for me. The van had a passenger side mirror that would not stay where I put it. It would move to the same place when we hit a bump..
Keeping a hand truck and moving pads on board the truck took up space i I could have used. I supplied my own hand truck and did not request moving pads. Just a thought. Other than that I received above the line service from the cherry street location as well as from Annie at the Camino real location.
They were so amazing and helpful and understanding. I could not have been happier with all of the help that they were able to provide.
make sure there are no problems with vehicle before it is rented. The low air pressure sign came on when I first started driving. I stopped to put air in the tire, but that did not help right away. Also on the way back from my trip, the sign came on for the oil change to be done.
The person assisting us at pick-up and drop-off was very helpful and friendly.
Very good overall start to finish experience. Staff was very friendly and helpful. In fact; we even started rental of a 10 x 5 storage unit. I am so glad that this location is so near to me. Thanks!
Very simple and smooth rental all around. Online reservation and check-in were easy. Good tools. Rental truck was very clean and ran well. Truck return was quick & simple. Staff was very courteous and Helpful. Would certainly rent from this location again. Thank you!
Loved it
OUTSTANDING SERVICE with the Proverbial Smile. Thanks for the rental on such short notice. You Gals ROCK!
Thank you for everything. You guys are the best
Very happy with everything they even allowed me a few extra days which was very nice
Employee on duty kept hanging out with a customer in the customer’s storage unit
My wife and I just needed the storage unit for a month and it worked just right. The personnel at Cottonwood Uhaul were always friendly and very helpful. We had a good experience with this storage facility.
The manager doing the check ins was very friendly and helpful.
All 3 of the staff I dealt with were terrific! Marian Kolb
The Uhaul attendant working: 1. B4 I could pay n sign my contract she started helping another person. 2. She didn't walk thru the rental inspection with me. 3. She didn't give me the dolly I had to go back and pick it up.
It is an old facility but the staff were great.
I was a bit put off by the request (not phrased as a request, but as a change I was expected to adhere to) to return the truck to a drop off location significantly further from my destination than my chosen return point. I replied to the request stating that I'd be sticking with my original plan, but I expected it to be a hassle. Instead, the woman at the Cottonwood location was very accommodating and helpful, and guided me through the after-hours return process. I do not recall her name, but she enabled this particular experience to end on a positive note. I'd suggest you review the verbiage and tone you use for (what I assume to be) system-generated “requests†for customers to fill in the gaps of your internal logistics requirements.
The service was outstanding, the vehicle was a dream and the staff so very friendly, helpful and lovely. All Round 100%+ Thank You
Agent was very helpful and patient while I loaded up my motorcycle.
Very helpful and knowledgeable.
Great experience and I highly recommend renting from here.
I think a full tank is always a great idea when getting a truck. One less thing to worry about so you can be on your way to moving quicker
Van was covered with small imperfections and small areas where the paint was scrapped off. Also the van was mostly clean but there was a lot of dirt in the cargo area floor mat and also the wheel well where caked with mud. About half the imperfections were not marked with stickers, not wanting to be held accountable i went back into the office to get you associate to show them the damage. They went around the van and inputs data into there phone? Also marketing collision insurance on a van that has that much damage i think could be boarding on fraud. You can take people money for collision insurance or to cover damage to the van BUT!!!! UHAUL IS NOT MAINTAINING the appearance. There were literally damage on every single panel of the van i rented.
very helpful and pleasant
What a pleasantly experience at this location.
Truck was basically new. No problems. Gentleman working at UHaul was super nice and helpful.
We reserved a 10ft truck for my wife to drive from Cottonwood, Az to San Antonio, Tx. She's never driven anything bigger than a pick up truck and was very apprehensive to drive it. 3 days before she was to pick it up, the rental office called and said they rented the 10 ft truck we reserved, but was giving us a 15 ft truck instead, for no additional charge! The money was not the issue, it was the truck size. No matter what I said, they couldn't get a 10 ft truck to the rental office. My wife couldn't drive that truck, so I had to take 3 days off work and fly to Arizona to drive the truck back. Very, Very Dissatisfied.Will never use Uhaul again. Penske or Enterprise or any other truck rental company in the future.
The U-Haul Representative was very helpful and explained my options for this rental. He helped make this experience very easy and cost effective.
Nothing! Both rental and return were quick and easy thanks to professionalism of staff. If we need another rental vehicle we'll know exactly where to go.
Great customer service!
Victoria is a wonderful person as well as all the other staff members. Great environment - super helpful.
Should have wiring adapters for trailers
OUTSTANDING, EFFICIENT, and FRIENDLY SERVICE. Clean and well serviced equipment delivered ONTIME as Promised. Clean facilities, and an Impressive Knowledgeable Staff. KUDOS to an outstanding team. Thank You for your help.
I have dealt with this location for several years. I'm happy Now I see it being well run and am happy to report a very good experience. Thanks for making my move easy.
Linda was great!
The agent was very helpful and accommodating. She certainly is a hard worker and gets things done professionally.
Keep up the good work
Only issue I had was after hours return was not working correctly, even though my location was on it kept telling me there was an error.
You guys have excellent customer service!
Thomas at the counter was great - pleasant, super helpful, and competent (so was the woman that checked me in when I returned the van although I don't know her name.) The location is squeaky clean, easy to access. The only ENORMOUS issue is this....the U-Haul vans automatically lock when you get out of the van - which means the likelihood of leaving your keys, purse, phone, etc. in the van when it locks is high - and that's what happened to me (in fact TWICE now.) So my feedback is that ) they shouldn't have self locking doors - what if I had a baby or dog in there?! and b) they should tell you that the doors lock automatically when you rent. And most importantly give the folks at the location a gosh darn extra key to the van! They would have driven it to me and it would have taken 20 minutes for me to get back in the van, rather than 3 hours.
The manager was great and made up for other shortfalls. New office systems proved to be problematic...15 minutes to log in, hit or miss in printing contracts, etc.
Great people. Got just what I needed at a good price. Will use again.
I would give the staff five stars, except no one there knew how to detach the tow dolly from the truck. Otherwise, great service!
Staff was very helpful and friendly!
Sandi and Tyler helped me check in right away and were able to upgrade my unit size. Tyler even helped me move my 2 heavier furniture pieces that I couldn't get myself. Thank you so much!
Thank you!!!
Don't mKe someone drive 60 miles to get a fucking uhaul I was supposed to get one in flagstaff until you guys made me go to cottonwood because you over rented in flagstaff. I had to pay an extra $50 in gas because of it so fuuuuuuuck youuuuuuuu uhaul you fucking suck But the cottonwood customer service was amazing and made me feel better about it
The customer service was great at the Cottonwood,AZ location. The lady who worked there on 8/7/19 was handled my rental perfectly. She was knowledgeable, thorough, kind, and even had a sense of humor. I don't think there was any way to improve on the service she provided.
The lady who helped me, on the phone and in person, was very helpful and courteous. She explained my options, and reviewed everything with me about the rental and policies. Upon return of the van the return process was quick and easy. Thank you for GREAT customer service!
We have had many storage lockers and they all would pro rate you if you checked out early very disappointed in your service in that regard.
Moving advice and one stop shop for moving needs was wonderful.
First stop at location on Camino Real refused to take our car dolly and did NOTHING to help us locate an accommodating UHaul in the area. Very rude older man.
Price for storage shed was raised one month after I began renting, didn't really seem worth the cost of $100.00 per month. No partial refund for moving my things out before the end of the month.
The truck comes with a hand dolly and moving blankets, you are informed when you show up to take the truck that if you break the zipties and use the hand dolly or moving blankets you will be charged for them. I asked the employee to remove them because I would not be needing them for my move and that they would be taking up space in the truck I was renting and would in fact make it more difficult to load and unload the truck as they were strapped to the right hand side wall by the roll-top door. The employee told me they couldn't remove them because "As soon as you break the zipties I would automatically be charged". Just know if you rent a uhaul truck that mine came with extra crap that I didn't need or want and was not told about until I came to take possession of the truck. It was an extra pain to have to load and unload the truck without knocking into the hand dolly and the moving blanket bag. The hand dolly and blanket bag could have been removed and put back in when I came to return the truck as this was a round-trip rental. Dissatisfied with the service I received at this location.
They do a great job there . I will use them again if I ever need a storage .
The service was adequate, but certainly not above average. I would encourage a more professional approach to conducting business.
Very friendly place.
The lady and gentleman who run this are super nice and helpful people it was a pleasure doing business there. The only reason it's not excellent is it could use secured access.
Nice place to do business with.
The manager Sandy was awesome and had the best customer service. And the other employees were awesome to.
Everybody everybody on the staff was very professional, very helpful and their customer service was outstanding! This location is the only bright spot of my rental experience. The fact that I don't live in Cottonwood or will be there for any reason I can assure you I will never use Uhaul again!
Nice people!
Great customer service!
Friendly staff, nice clean and secure facility. Would recommend to others!
All went well!
The local staff were fine, but U-Haul corporate now makes the renting experience a hassle. Calling a friend or relative to see if they know me? Get real! I'll do my local rentals from a small/local equipment rental place from now on.
Very Friendly. Was clean.
Nothing good customer service is all I got
Computer was not up when I brought back the Vehicle, so just wrote info down. Hopefully I will not get charged any more than quoted amt.
Springfield Missouri to cottonwood Arizona. From beginning to end you all made a stressful time simple and easy.
Very accommodating and courteous.
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They had everything that I needed for my move . plastic ,locks,they have it all
Nicole & Sandi were both absolutely lovely to work with. Keep it up!!!
Very Friendly staff.
My unit was filthy!! So much dust blew into my unit it was amazing. Everything was covered in dust. I complained to the person at the desk and they couldn't care less. I also saved $25/m by leaving.
Sandi was wonderful to work with. Very friendly & efficient service at move-in. Unit was clean & secure.
Excellences all the way through, from facilities to staff!
We were very pleased that Uhall was willing to help us out after our place fell through. Thanks
Sandi was superb in helping me get the move-out done, so kind and patient, too, U-Haul is lucky to have her. Have a great summer!
The staff is friendly, courteous, and professional.
I really appreciated the service I had received at U-Haul, the Managment was very polite and helpful. Thank you for being there for your community...
