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Haley Shepard | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Verde Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a great experience with this location. Friendly and extremely helpful staff there always. Would not hesitate to use them again in the future or recommend them to others.
Jean Harrison | Overall ExperienceEveryone is also helpful, friendly, and professional!
Stephanie Young | Overall ExperienceKJ and his team at U-haul Moving & Storage of Verde Valley were very accommodating to our moving needs, and helped us with ordering, delivery and departure of our U-haul U boxes every step of the way. KJ and everyone else we encountered were friendly and easy to work with. This U-Haul facility and the box truck we rented from them were clean and easy to use. We would recommend this facility to anyone with storage or moving needs. Thanks guys!
Adam ClumpThey answer the phone and are friendly, helpful, knowledgeable and respectful. The 9 foot cargo van was comfy and easy to drive. I highly recommend.
Sally StrickerThe lady working was extremely friendly and helpful.
Joshua RodriguezThey we're amazing and the lady who helped us in the office was very knowledgeable and great!
Shiloh TichiA shout out to Sarah on site and Jennifer at Network. They were extremely helpful and friendly and made our move much easier. Thanks ladies!
BOYD HEIDENREICHGreat service
Tommy StillsThe best customer service in all of Cottonwood. They definitely know how to treat their customers. I'd use them for anything!!
marilyn jamesKeep up the great work. Knowledgeable, kind, compassionate, dependable, thoughtful, and business savvy. Thanks Sara!
Dustin PosegateNothing. Great customer service at the location. Fast and easy!
Stacie GarciaAlways perfect Service!
Rock SvobodaNot helpful in any means. Very poor customer service. Will never rent from them again.
Rachelle SatterfieldKJ was knowable and friendly. Great to work with even at 7am. He was the first to inform me of the one way free rental storage unit too. Thank you!
Patricia DanielThe ladies at UHaul in Cottonwood, AZ are 5h3 most friendly, give great customer service and were ever helpful to me at a time when my life was up in the air. They were very kind and professional.
Tina Sutfin | Overall ExperienceI have no suggestion for improvement. Everything was just perfect.
Sakinah NematiGreat service!!
THEODORE WILLIAM JOHNSON | First ImpressionsGreat , friendly customer service . Will use this location for any of my future moving / storage needs . Of course also refer to friends that might need these services
Carsten PeterStrongly recommend this location to several NPO.
MICHELE INGLIS ZAHNERSarah provided excellent service and brightened my day with her upbeat attitude and humor.
Gregory Onstottexcellent personnel and customer service
Michelle DeClueTip: Plan your pickup/dropoff time away from school start/ end hours. Great location and handy 24hr access.
Kendall MersonSarah was very helpful! I’d refer anyone to the Cottonwood AZ facility. Prompt and efficient!
Susan Van NormanExellent !!!!
DENNIS DIXONWas perfect, 10/10
Beth CooperSara is a rockstar!!
Rhonda PIGATI | First ImpressionsI gotta tell ya. Miss Sara made the whole experience worth it. She was quick to help us get a truck and displayed incredible professionalism and kindness. Thank you Sara :)
LAYLA KUNKLE👍
nick myers | First ImpressionsGreat staff…friendly and helpful..!
Robert KosslynIt was quick and efficient, and the owner was friendly and helpful. I haven't seen my electronic receipt come through yet.
Gillian HubbleWindshield had small spider crack in drivers side, and was a little smudgey. (Minor observations.) Sarah was excellent!
donald worfolkReserved a box truck for a certain time only to be called 10 minutes prior to pickup that a mistake was made and my reservation would be pushed back to a later time. In the end I got the truck later than I wanted but still finished up the move.
Jeffrey HowellEveryone there has been great to work with. I am currently renting 3 units and each time the process was very easy.
Stephanie Young | First ImpressionsThe only reason I didn’t give 5 stars, is that I moved from the facility on Oct 15th. I was told that I wouldn’t received a partial refund for the remainder of October. We left the unit clean and swept, and I know there’s a waiting list in Cottonwood. That U-Haul will be getting another’s rent for those remaining 2 weeks. That’s not really fair to charge rent when we’re not there.
Deirdrea Cummins | Overall Experience2nd time renting from this location and they are fabulous! Great friendly customer service and their trucks are the best. They made everything easy and pleasant. I would definitely recommend them.
Carl HunterSuper staff.
MICHELE INGLIS ZAHNERExcellent customer service and convenience. Thank you
JEFFREY BRIONWould not let me extend my rental another day but charged me a days worth extra for only extending it a few hours. I felt cheated and ripped off when you can rent it for 24 hours 19.99 but can't extend it any longer than that and when I dropped off the uhaul that was needed at a certain time they were quick to offer me a new one out of the 6 sitting there.
Keith GrayI love the customer service attention, knowledgeable, kind, comprehensive, friendly
GLORIA MOLINAGreat service!
BRADLEY DANGLERGreat recommendations!
VIVIEN MANNVery pleasant people, and quick to help out, super great quality service with a smile can’t beat that.
Daniana Alvarado | First ImpressionsQuick and Efficient
Robert ViegasClaudia And Ray Are Par Excellence In Giving And Extending Service To The Customer! Both Their Energy Made Us Want To Go To The Location When They Are On Shift! Claudia And Ray Definitely Are Creating An Image For UHAUL That Is Absolutely Needed Now A Days With Any Business! They Both Connect To The Customer In A Very Authentic Manner! Thank You❤️❤️❤️
Scott petersenThe staff was very helpful and friendly.
sid haskin | Overall ExperienceMilage rate was too high.
Roger RedenbaughExcellent management and top notch service.
Pasquale NeriGreat friendly service! Thank you.
Brian HornbeckFriendly helpful clean units!
Rick VanWyhe | Overall ExperienceThere service was excellent. The representative was super nice, courteous and helpful!
Brian HornbeckThe truck was dirty, especially the windows. I was told I would get a receipt via email in a few minutes, 1 day later and still no receipt.
Brian HornbeckThe staff at this location is excellent all of the time!
Rachel CollinsThe ladies that work at the U Haul storage facility were always very helpful and knowledgeable to me. I never had any problems accessing the storage facility. It was convenient and close by.
Jane Defoe | Overall ExperienceI was freaking out and then started crying and she was very nice and heard what l had to say and just was a very pleasant person
Robin Watson | First ImpressionsLadies are very professional and kind!
Amado MarronFabulous operation. Fantastic manager.
MICHELE INGLIS ZAHNERVery friendly and Respectful i feel very welcome there
Tim claybon | First ImpressionsNothing
Judy HarrisVery kind ladies work there.
SHANE LANDERS | Online Move InThey were fantastic! All the women who work there are great, very friendly and welcoming. If I ever have storage needs in the valley again it will definitely be with you folks. Thanks for being kind and safe and clean!
Rebecca Miller | Overall ExperienceI had to pick up the vehicle before the location opened. The cargo van was absolutely disgusting, and parked in between to clean vans. The windshield was so covered in bugs that I literally could not see to drive. I had to stop at a gas station nearby and try for 15 minutes to scrape the bugs off the vehicle, and it was not successful. There were bugs on the side mirrors and the vehicle was essentially dangerous to drive due to lack of visibility. The brakes were squeaking which is not reassuring on 6% descent Hills, the vehicle over revved when driven in manual. The vehicle clearly needed a good detail and a full service before it can safely be rented out to a customer. I had to pay $200 to drive this liability. I informed the employee when I came back and she simply said she would make a note about it. My 15 minute stop at the gas station was unexpected and made me late for every single scheduled appointment that day. Very stressful and unacceptable experience
DEVON BELANGERNo complaints. Very friendly.
Charla StevensVery impressed with the staff member who assisted on the day of the rental. She was fast and efficient.
Laura BambuschI really love dealing with the Store Manager, Casey. She never disappoints, is pleasant, and her Customer Service is ALWAYS top-shelf.
Doncy FalveyThe manager was so helpful and courteous
Noel LeonardNothing! Your company has always been above and beyond each time I rent from you. Thank you for everything!
Rock SvobodaThe girl working there was super! Friendly and helpful.
DEVON BELANGERNothing at all
Tom SporrerIt would have been nice if they told us that when returning the vehicle we needed to take a pic of everything while still at the location. I took a photo of the gas a mileage than took off logged on trying to up load the pic. We were ready 30 miles away and had to turn back just to upload the photo.
Monica BustamanteThere was NOTHING about this visit that needed improvement. The Manager at this location, Casey, is nothing short of a U-Haul Goddess. VERY pleasant and professional to work with. She is a keeper, for sure.
Doncy FalveyI only wish the gas tanks would already be totally full, as it would be so much easier to fill back up just by waiting to hear that full-click sound.
Doncy FalveyIt would be so nice to have full tanks of gas to start off with.
Doncy FalveySara is dedicated, friendly and professional . Casey is awesome. Both are very knowledgeable and helpful. Great equipment.
MICHELE INGLIS ZAHNERWe love renting from this location! Everyone who works there is friendly and bends over backwards to help. We Rent often for our business and will always use this location. Thank you for the excellent service
Amy MillsSarah cares about her role. 👍🏼
Daniel DoriaThe attendant was great. She felt so bad that the van we rented was still out with the prior customer. She upgraded us to a larger truck with actually worked at better for the same price, except for the gas increase. She was a great asset to your company.
Margaret BevanClaudia was very helpful
kelly farlow | First ImpressionsEs muy buena la atención que brindan al igual que las instalaciones
Alfonso Romero | Overall ExperienceGreat place! The staff ; professional, knowledgeable, and super friendly! Will recommend this facility to friends and strangers alike. The 24 hr access was a great option to those who may need it. We did! Thanks for everything. It was overall a good experience and helpful to our lives. Blessings!! ~~sea~~~
chelsea Johnson | Overall ExperienceGreat ,friendly staff !
Rick Romero | Overall ExperienceI was there with my stuff in storage for 7 years. I think I visited the site only a couple times during those years. Everything was there that I’d put in when I took it out. The rent went up 3 times (I believe) during those years. I didn’t feel that was warranted but then everything went up a lot except my SS. I do have a major objection, I had paid another month about 6 days or so before I moved out. Anywhere else would have pro rated that for me, especially after that many years. Y’all just took the whole month. I’m not a happy camper about that at all. Just due to that I would not recommend y’all. Sandra McDaniel 2577 W Greenway Rd Phoenix,Az 85023
Sandra McDaniel | Overall ExperienceVery nice and helpful staff
Terrie Lazarus | Overall ExperienceThe staff was excellent
Clementine Cortez | Overall ExperienceThe staff was friendly. They made sure if something wasn't exactly right they would do their best to make it that way.
Pamela Franklin | First ImpressionsSarah was amazing- so helpful. Thank you!
Lori Freed | First ImpressionsVery professional, and courtesy
Donald Dishneau | Overall ExperienceIt's convenient and easy for us to use
Donald Dishneau | First ImpressionsThe folks working here were exceptionally helpful and friendly.They made it easy to do business there.
Geneva Saint-Amour | Overall ExperienceVery very accommodating. Pleasant and helpful. Their rates are well priced.
louanna klapp | Overall ExperienceHelpful staff and ownership. Clean storage and facility.
Richard Jones | First ImpressionsIt was overall a great experience and I would recommend this U-Haul to all of my friends
George brewer | Overall ExperienceI'm thankful I was able to secure the unit as it was the last available one. That said, I was less than thrilled having to pay monthly insurance. Finally, the checkout office personnel was extremely helpful and professional!
REVA BROWN | Overall ExperiencePeople were super friendly and helpful. Unit was clean. Easy to get to. I have never rented before and they showed me all I needed to know.
Geneva Saint-Amour | First ImpressionsThese people were so very accommodating and helpful in a stressful move. We really appreciated the above average service and how they went far beyond what was expected. Cannot say enough about the customer service. Thank you!
Renee Oglesbee | First ImpressionsStacey & Victoria are awesome! Helpful, professional and expeditious! They're the BEST!!😇
Robecca Anaele | First ImpressionsGetting the second key at the office and returning it is annoying
satch gonzales | Overall ExperienceExcellent customer service.
RANDY STOOPS | First ImpressionsThe last question would I recommend is a yes and a no. It was quite expensive but the employees were phenomenal!
savannah morris | Overall ExperienceOnly a couple negative comments. 1. A need for too many contacts. 2. Gravel drives. 3. Having to stop by office to get a key to your lock is strange. Ha
Hazel Jones | First ImpressionsI would use this facility again if I needed too.
DAVID SCHULTZ | Overall ExperienceGood positive people... I have always get free boxes at this location.. God bless!!
MARTIN MORENO | First ImpressionsCustomer service staff was very polite and helpful in person and over the phone. The person who assisted me on the phone was Victoria at this facility in Cottonwood, AZ.
ROBIN L HOTCHKISS | First ImpressionsThey are so nice at both Uhaul places in Cottonwood. This one had limited hours where the other one had access 24/7 but both are very clean and the people are very nice.
donna gleine | Overall ExperienceVictoria is an accomplished, professional young woman. She is highly responsible, mature, and ready to help in any way. She has been a pleasure to have as my storage manager.
Alice Dubroff | Overall ExperienceWe didn't care for the additional lock you put on our unit. That should only happen if someone is in arrears with their payment.
Eric Lynn | Overall ExperienceWe used storage to hold my deceased moms things until I was ready to look, purge and donate items. Staff always friendly, helpful and patient during these difficult times. Thank you!
Cheryl Heimer | Overall ExperienceVictoria was very helpful;
kevin walsh | First ImpressionsVery happy with my storage experience.
Denise serrano | Overall ExperienceStaff is friendly, knowledgeable, and on top of their game!
Jared Cheney | First ImpressionsI’m very grateful for that service and I have an easy access to my storage on the end of a row. Well it was several years since I was there and I do not remember if there was a light to have it be well lit. I was always there during the day and it was always well lit because of that !!!
JEANNIE FITZSIMMONS | Overall ExperienceThis uhaul is amazing.... the staff are phenomenal, friendly and very helpful and I would recommend them 100%. Feel very blessed and lucky to have them here. Thank you.
FIONA PACE | First ImpressionsAlthough we were not long term unit renters, our experience was very very good. We like the security measures and the units were clean and dry. The staff was very friendly and helpful. Location was great and access was easy. Would definitely recommend this facility to anyone.
Thomas Hajdu | Overall ExperienceThe staff was able to find me a storage shed when almost every other storage facility in town was completely filled. I would recommend this facility to anyone with storage needs.
Tobias Hutchens | First ImpressionsThe staff at this location were amazing! Highly recommended.
Janine Wheelwright | Overall ExperienceGreat staff and convenient location.
Deborah Etgen | Overall ExperienceThe manager Victoria was always wonder in every way. The property, and myb2 storage units were in perfect condition. I would 1,000% recommend this location!!!
Joy Moore | Overall ExperienceAwesome
Oscar Ontiveros | Overall ExperienceVery helpful and friendly staff.
SUSAN SCOTT | Overall ExperienceLovely group. Friendly, helpful and clean.
SUSAN SCOTT | First ImpressionsThey were so amazing and helpful and understanding. I could not have been happier with all of the help that they were able to provide.
Machelle Schanely | Overall ExperienceThank you for everything. You guys are the best
Jody Amick | Overall ExperienceEmployee on duty kept hanging out with a customer in the customer’s storage unit
Corrisa Jones | First ImpressionsMy wife and I just needed the storage unit for a month and it worked just right. The personnel at Cottonwood Uhaul were always friendly and very helpful. We had a good experience with this storage facility.
Brian Tabeling | Overall ExperienceAll 3 of the staff I dealt with were terrific! Marian Kolb
marian kolb | First ImpressionsGreat customer service!
Forest Bowman | Overall ExperienceVictoria is a wonderful person as well as all the other staff members. Great environment - super helpful.
Nancy Bradley | Overall ExperienceI would give the staff five stars, except no one there knew how to detach the tow dolly from the truck. Otherwise, great service!
Sharon Sterling | First ImpressionsStaff was very helpful and friendly!
Pam Wood | Overall ExperienceSandi and Tyler helped me check in right away and were able to upgrade my unit size. Tyler even helped me move my 2 heavier furniture pieces that I couldn't get myself. Thank you so much!
Nadine Mann | First ImpressionsThank you!!!
Jodi Elliott | Overall ExperienceWe have had many storage lockers and they all would pro rate you if you checked out early very disappointed in your service in that regard.
Becky & Gordon Moline | Overall ExperiencePrice for storage shed was raised one month after I began renting, didn't really seem worth the cost of $100.00 per month. No partial refund for moving my things out before the end of the month.
Tobias Hutchens Bradi Rhodes | Overall ExperienceThey do a great job there . I will use them again if I ever need a storage .
Todd Lincoln | Overall ExperienceNice place to do business with.
Todd Lincoln | First ImpressionsThe manager Sandy was awesome and had the best customer service. And the other employees were awesome to.
Nathan & Jena Amick | Overall ExperienceFriendly staff, nice clean and secure facility. Would recommend to others!
Tobias Hutchens Bradi Rhodes | First ImpressionsVery Friendly. Was clean.
CAROLE ROBINSON | Overall ExperienceSpringfield Missouri to cottonwood Arizona. From beginning to end you all made a stressful time simple and easy.
Patricia Garland Lisa Griel | Overall ExperienceVery accommodating and courteous.
Janette & Daryl Cason | Overall Experience,,,,,
Gayle Johnston | Overall ExperienceThey had everything that I needed for my move . plastic ,locks,they have it all
George Lay | Overall ExperienceNicole & Sandi were both absolutely lovely to work with. Keep it up!!!
Karen Broman James Montanez | Overall ExperienceVery Friendly staff.
Howard & Naomi Rosenberg | ReservationMy unit was filthy!! So much dust blew into my unit it was amazing. Everything was covered in dust. I complained to the person at the desk and they couldn't care less. I also saved $25/m by leaving.
Jeffrey Klisiewicz | Overall ExperienceSandi was wonderful to work with. Very friendly & efficient service at move-in. Unit was clean & secure.
Karen Broman | ReservationExcellences all the way through, from facilities to staff!
Nelson Caraballo | Overall ExperienceWe were very pleased that Uhall was willing to help us out after our place fell through. Thanks
Daniel & Mira Curtis | Overall ExperienceSandi was superb in helping me get the move-out done, so kind and patient, too, U-Haul is lucky to have her. Have a great summer!
Jacqueline or Leena Ades | Overall ExperienceThe staff is friendly, courteous, and professional.
Julie Larsen Rick Barley | Overall ExperienceI really appreciated the service I had received at U-Haul, the Managment was very polite and helpful. Thank you for being there for your community...
Jim Fenwick | Overall Experience