El cliente no dejó un comentario.Andrew C.
Customer Reviews for U-Haul Moving & Storage of Utica
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Richard W.
Superb serviceEverett T.
El cliente no dejó un comentario.Sherry G.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Vanessa E.
El cliente no dejó un comentario.Hailey E.
El cliente no dejó un comentario.Herbert H.
Nothing great job.Michael M.
Give the Gentleman Who works behind the desk a raise. He was charming funny and clearly explain to me the terms of the contract. One of the best employees I've ever met at a U-Haul!Carlene M.
You FUCKED me on GAS It had 3/4 tank when I picked it up and when I brought it back. The paperwork is WRONG, I should have checked it. Ray Cousins marked it had a FULL TANK. In fact it was 3/4. He didn't check the truck just assumed it had a full tank. I went 193 miles and Paid 86.74 in gas. I'm disputing this bill. On my way in I bought Gas at Cliffs for 55.29 I have the receipt. I'm pissed off. Normally I'm treaded well. I rent their often and the guys know me.Robert D.
Neither of the store employees were wearing masks either time I was in the store and they were not mandating any of the other customers who did not have a mask to place them on. One of the employees kept coughing as well and did not even cover his mouth when he did cough. Completely unacceptable. I am filing a complaint with Oneida County and NYS Health Departments as well.James M.
El cliente no dejó un comentario.Nicholas A.
a second person. apparently when pulled in to return vehicle, there was one customer inside. three more customers entered the building. aparantley being only one employee working the desk. He rented them their vehicles before coming out side to complete my return. In my mind I should not have had to wait in the truck while rentals were completed. So it should be first come first served, or a second employee to take care of returns.Edwin F.
Keep up the good work!John M.
No issues.Frank P.
The inside of the truck was dusty and had glue residue on the dash from previous mounting of who-knows-what. Smelled clean, but had dust and dirt all over the dash and the cup holders/doors etc. The truck got the job done, yes, but when they stress how clean you need to leave it when returning the vehicle, I expected better, especially during these times. I also used the truck for just over 24 hours, and notified them that I would need it from 5:30pm that day until 9pm the next day when I made the booking. They told me it was no problem, but to return it no later than 9pm because someone else needed it. Ok, fine, no problem. Well they charged me two full days of renting (without telling me that was was they were doing) because it was over the 24 hours.... I understand, however, if I paid for 48 hours, then don't tell me I have to have it back after 28 because someone else needs it... and maybe inform your customer that you're doing that because when I dropped it off, there was no one to dispute the charge....Kaylyn S.
treat customers with respectFaith B.
Yes clean But the steering wheel was way off to go straight the whereas sideways,Jowell Raymond called and told Uhaul she was told no its Fine.For going almost500 miles No It Was Not Fine!!!Richard R.
El cliente no dejó un comentario.Samantha L.
Recent? This was 9 months ago!Jane S.
El cliente no dejó un comentario.Andrew T.
Quick and friendly service. Equipment worked great, no issues.Scott R.
El cliente no dejó un comentario.Raymond N.
The military veteran that I reserved the truck through a few days before was wonderful. When I arrived to pick up the truck, the person who checked it out was the rudest person I have ever seen in a public facing position. My brother and other people in the store commented as well. Will not use them again if they allow this type of behavior from their employeesPaul H.
I never received my final receipt of the charges when I rented.Jim M.
The van was sort of clean, there was not debris in it, but it was obvious it had not been wiped down in a long time. I know this because I wiped the cab with disinfectant wipes and the grime and dust was VERY apparent, had to use 2x as many wipes as expected. This was just in high touch places like the door handles, cup holders, brake, and steering wheel areas. I would hope that U-Haul wipes down the trucks between uses during this pandemic? Or recommends that users do themselves?Rebecca M.
Last minute I needed a pickup truck and they made the process painless and snag free!ROSARIO B.
Your purpose built motorcycle trailers are awesome, and rented at a very reasonable price. Saved me from the annoyance of having to borrow or rent a truck to transport my new motorcycle home (200 mile round trip). Super easy to load and tow. Highly recommend these trailers for anyone needing to transport a motorcycle.Todd J.
The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.Olivia H. | Overall Experience
El cliente no dejó un comentario.Tracy R. | Overall Experience
Counter service should pay more attention to what the pay customer is asking for because I got charge for something I didnt ask for or didnt use thank youTracy R.
El cliente no dejó un comentario.JONATHANA S.
El cliente no dejó un comentario.anthony m. | Overall Experience
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Denise H.
El cliente no dejó un comentario.Vladimir B.
The guys at the counter were great. It did not take long to get me hooked up and on my way. BUT, when I got home and opened the trailer doors it smelled like cow manure! It was clean inside but smelled really bad. So I'm sticking my house furniture in this trailer, I had no other option due to time constraints. Then I was half way into my three hour journey and I noticed one of the tires had a big gash in it and by the looks of the warn tire that it had been there awhile. I could see the inner tube of the tire but I'm not sure that they are tubed tires?? I made it to my destination ok but was constantly watching the tire waiting for it to go flat. I told the lady at the drop off site there was a big gash in the tire. She was going to make a note.Jerry Z.
everything was great!!!!Gaetano L.
Pricing,started at 39.95 and ending up over 80.00.donna L.
Very good people to deal with ,they will make sure you have what you need no matter how big or small your arrangements or needs are .Brian L.
I always only pickup at this location because the staff is excellent.Maria K.
El cliente no dejó un comentario.Tara S.
El cliente no dejó un comentario.Sarah K. | First Impressions
The two guys working kept arguing about how to process my rental as if it was a huge commission. One of them even dropped an â€œF-bomb!â€ while processing my order! Very unprofessional. Use the app to avoid dealing with these two! U-haul should really look into their training policies and employee development strategies.Frank R.
Very helpful staffSarah K.
El cliente no dejó un comentario.Bob S.
Fix your system or close your store. What a joke !!!!!Beverly B.
El cliente no dejó un comentario.Jeremy M.
Great Service!Louis C.
El cliente no dejó un comentario.Toni B.
El cliente no dejó un comentario.Hiram R.
Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.William Q. | First Impressions
El cliente no dejó un comentario.Jeffrey B.
The manager Brian and the other gentleman were very helpful and professional.WILLIAM Q.
El cliente no dejó un comentario.brian B.
The guys who run this location are top notch. Would highly recommend. Gary WereszynskiGary W.
These guys are always good.william K.
The pick up was fine. The district manager was an absolute jerk. She went beyond to be rude and not helpful.William M.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Rebecca W.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Paul M.
Excellent customer service !Vincent C.
The truck was in bad shape . I couldn't wait to drop it back off to storePablo O.
Nothing. Great experience from end to end.Eric K.
Great serviceJACK O.
No comment. Everything went well.Robert S.
El cliente no dejó un comentario.Mark C.
Excellent customer service. Very positive experience throughout the rental process.Roger C.
El cliente no dejó un comentario.Frank R. | Overall Experience
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Frank R.
Brian was spot on in all aspects of my rental. good man , keep him alAlan O.
The representative who waited on me was less than pleasant. First thing he said when I walked is hold on I am busy. After a few minutes he said what do u need". I said I have a reservation and provided my name, instantly he seemed mad and said " you choose the mobile app why did you come inside". I told him that I didn't realize that. He said fine I will fix it. When I arrived back I came inside... He words were where is the truck. I told him on the side of the building. He told me that I should have parked under the green tent and then I would have no need to come inside. I said how would I have known that you didn't tell me. He said fine I will be right back. I wouldn't recommend going back there.... His tone, attitude, very unpleasant and unprofessional. If u expect someone to park the vehicle in a certain place perhaps you could tell them that instead of snapping at them for not doing it.Catherine S.
Employees were very helpful and efficient. Have used uhaul before and will use them again.RICHARD M.
Told me they can't help me, that our trailer we rented leaked.Darryl P.
put better lights on the trucks so you can see the road betterJoseph B.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.RaNinna W.
El cliente no dejó un comentario.Bronson H.
El cliente no dejó un comentario.MATTHEWJ S.
The two customer service reps were talking to eachother the whole time and our rep was not paying attention to us at all, he was dragging his feet and interfering with the other reps ability to handle his client. He also took a photo of my drivers licence with his personal device ( not ok even if he had an app he was using you can not check to make sure its secure) When we dropped off the same representative that gave us poor service on pick up, was openly complaining to all customers in the building about the other service rep poor ability to do his job. I would avoid this location in the future.Michael C.
Reduce local mileage fee.TOM M.
While it was fast and efficient, I almost wish that the process was done a little slower and I was walked through it more. I mostly already knew things because I had used Uhual several times before but if someone were new to renting a truck, I think they would benefit having more of an explanation.SAMUEL A.
El cliente no dejó un comentario.GREGORY B.
Online reservation system needs improvementGERARD S.
The heat was not working in the truck when we picked it up and we had to wait for 45 minutes while it was fixed, but they let us keep the truck for an extra 45 minutes so it all worked out and we got what we needed done!!Lori M.
El cliente no dejó un comentario.Edward P.
The point of the phone app rental is speed, I went through all the steps only to find out nobody left a key in the lockbox and I wasted 40 minutes in line waiting on the key. We also had to go down a mildly snowy road for our pick up and the rear tires were useless on this truck, need better tires especially this time of year. Although this didn't concern me, it seems the guy left alone on counter was new, had about 5 people in line and every time he asked for help he was told they were too busy to assist, kind of held everything up. Nice running truck though, if you guys had ones with rear seats we would definitely rent them more often.Jarrad W.
Customer Service reps were knowledgeable and efficient, and were a pleasure to do business through. Give them a raise!!Scott M.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.CHADWICK D.
El cliente no dejó un comentario.Kenneth E.
El cliente no dejó un comentario.Rory B.
El cliente no dejó un comentario.Thomas C.
Brian was awesome. Made sure equipment was safely connected, efficient check in and check out. Highly recommend this location for rentals.Carolyn K.
I put no under well maintained because one of the trailer tires was down to the wear bars and even wearing the wear bars. Needs replacement. Also the website would not let me access the picture on step 5 of returning equipment. I tried for 45 minutes at 8pm. Needless to say it was a bit annoying getting that far and not being able to finish.RUSSELL H.
El cliente no dejó un comentario.Kevin G.
The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don't like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.Chad L. | Online Move In
El cliente no dejó un comentario.Aung S.
Brandon did a great job talking me through everything. They helped me get a trailer that day moved from another locationjames R.
El cliente no dejó un comentario.Dianne H.
El cliente no dejó un comentario.Nicole H. | Overall Experience
The manager was not kind.JAE SUNG P.
El cliente no dejó un comentario.Jeff D.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Matthew G. | First Impressions
El cliente no dejó un comentario.Rebecca W. | Online Move In
El cliente no dejó un comentario.Scott G. | Overall Experience
I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.Jeanette C. | Overall Experience
El cliente no dejó un comentario.Cheryl T. | Overall Experience
El cliente no dejó un comentario.Katrinka D. | First Impressions
Great service great outside units just wondering one thing is there 24 hour access to the units outsideManuel C. | Online Move In
El cliente no dejó un comentario.Aleksandr b. | Overall Experience
The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.Ashley Z. | Overall Experience
El cliente no dejó un comentario.Justin L. | First Impressions
The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.Linda F. | Overall Experience
El cliente no dejó un comentario.Linda F. | First Impressions
Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.KAREN W. | Overall Experience
El cliente no dejó un comentario.Scott G. | First Impressions
The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.Vanessa J. | First Impressions
Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.Robert S. | Overall Experience
The manager and staff were polite, professional and extremely helpful!Philip O. | Overall Experience
Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 peoplePierre H. | Overall Experience
N/aJennifer D. | Overall Experience
Brian and Ray are great! Remember them when you're looking to promote from within; they both deserve it! Fantastic Customer Service!Barbara B. | Overall Experience
Great serviceJack O. | Overall Experience
I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.Karen P. | Overall Experience
Very knowledgeable, friendly, and efficientRebecca M. | First Impressions
The manager Brian was very helpful and knowledgeable.Robert R. | Overall Experience
We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.MARY H. | Overall Experience
wonderful experience..professional ,easy and fast..Brian was great in every way..thank youLucille L. | First Impressions
The owner is great. Very knowledgeable and fast.Nelson O. | First Impressions
BuenoLaura R. | Overall Experience
No commentjeffrey j. | Overall Experience
I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.Valerie T. | First Impressions
We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.Massiel R. | Overall Experience
Great serviceBethany S. | Overall Experience
Brian handled my storage unit rental efficiently and provided exceptional customer service.Linda S. | First Impressions
Staff was very professional and helpfulRobert R. | First Impressions
Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.Debra P. | Overall Experience
It went really smoothly.Alex M. | First Impressions
Only 1 card key givenDONNA A. | Overall Experience
Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.Timothy D. | First Impressions
They was very nice and helpfulsandra l. | Overall Experience
Overall great experienceTina O. | Overall Experience
The owner is really involved and give you everything you need to enjoy your experience.Xavier K. | Overall Experience
Wonderful,hardworking staff.Anita S. | Overall Experience
They were wonderful to work with and they were understanding to what I was going through. ¡Gracias!todd m. | Overall Experience
Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problemCARLO G. | Overall Experience
The manager, Brian, was extremely knowledgeable, friendly and helpful.Robert B. | Overall Experience
Excellent customer service.Frank S. | Overall Experience
Friendly staff, storage unit was clean.Craig B. | First Impressions
Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.Douglas H. | Overall Experience
Great experience with storage. Brian, the manager, was very helpful!! Thank you!Taylor M. | Overall Experience
Everyone I had the pleasure of dealing with was professional and determined to get me on my way.Michael K. | Overall Experience
Great customer service. Kind and helpful.Chistopher M. | Overall Experience
They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyoneZuleika B. | Overall Experience
.Nicholas F. | Reservación
The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.Ryan M. | Reservación
Owner was friendly, patient and thorough. Great experience.Xavier K. | Reservación
The main gate was broken at the time, so the facility was not secure. Customer service was great!!MARK S. | Overall Experience
Everything was great,uhaul good condition,customer service was excellent thank you Brian.Debbie S. | Reservación
staff were very helpful and facility and vehicles were clean.Shari D. | Overall Experience
Awesome great serviceKen B. | Reservación
they were goodBETTY T. | Reservación
great customer service. Everything was ready for me as scheduled. I would return and use them againMARK S. | Reservación
The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.Stephen H. | Overall Experience
Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I lookedKimberly W. | Reservación
Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.Paul s. | Overall Experience
Very happy with all service from themmichelle H. | Reservación
My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.Elizabeth T. | Overall Experience
Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.Andrew C. | Overall Experience
Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.Jessica C. | Overall Experience
Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.DE BAO X. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!