Comentarios de los clientes para U-Haul Moving & Storage of Utica

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Utica

Clasificación general:

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Frank R.
Clasificación:

El cliente no dejó un comentario.

Alan O.
Clasificación:

Brian was spot on in all aspects of my rental. good man , keep him al

Catherine S.
Clasificación:

The representative who waited on me was less than pleasant. First thing he said when I walked is hold on I am busy. After a few minutes he said what do u need". I said I have a reservation and provided my name, instantly he seemed mad and said " you choose the mobile app why did you come inside". I told him that I didn't realize that. He said fine I will fix it. When I arrived back I came inside... He words were where is the truck. I told him on the side of the building. He told me that I should have parked under the green tent and then I would have no need to come inside. I said how would I have known that you didn't tell me. He said fine I will be right back. I wouldn't recommend going back there.... His tone, attitude, very unpleasant and unprofessional. If u expect someone to park the vehicle in a certain place perhaps you could tell them that instead of snapping at them for not doing it.

RICHARD M.
Clasificación:

Employees were very helpful and efficient. Have used uhaul before and will use them again.

Darryl P.
Clasificación:

Told me they can't help me, that our trailer we rented leaked.

Joseph B.
Clasificación:

put better lights on the trucks so you can see the road better

Michael G.
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

El cliente no dejó un comentario.

RaNinna W.
Clasificación:

El cliente no dejó un comentario.

Bronson H.
Clasificación:

El cliente no dejó un comentario.

MATTHEWJ S.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

The two customer service reps were talking to eachother the whole time and our rep was not paying attention to us at all, he was dragging his feet and interfering with the other reps ability to handle his client. He also took a photo of my drivers licence with his personal device ( not ok even if he had an app he was using you can not check to make sure its secure) When we dropped off the same representative that gave us poor service on pick up, was openly complaining to all customers in the building about the other service rep poor ability to do his job. I would avoid this location in the future.

TOM M.
Clasificación:

Reduce local mileage fee.

SAMUEL A.
Clasificación:

While it was fast and efficient, I almost wish that the process was done a little slower and I was walked through it more. I mostly already knew things because I had used Uhual several times before but if someone were new to renting a truck, I think they would benefit having more of an explanation.

GREGORY B.
Clasificación:

El cliente no dejó un comentario.

GERARD S.
Clasificación:

Online reservation system needs improvement

Lori M.
Clasificación:

The heat was not working in the truck when we picked it up and we had to wait for 45 minutes while it was fixed, but they let us keep the truck for an extra 45 minutes so it all worked out and we got what we needed done!!

Edward P.
Clasificación:

El cliente no dejó un comentario.

Jarrad W.
Clasificación:

The point of the phone app rental is speed, I went through all the steps only to find out nobody left a key in the lockbox and I wasted 40 minutes in line waiting on the key. We also had to go down a mildly snowy road for our pick up and the rear tires were useless on this truck, need better tires especially this time of year. Although this didn't concern me, it seems the guy left alone on counter was new, had about 5 people in line and every time he asked for help he was told they were too busy to assist, kind of held everything up. Nice running truck though, if you guys had ones with rear seats we would definitely rent them more often.

Scott M.
Clasificación:

Customer Service reps were knowledgeable and efficient, and were a pleasure to do business through. Give them a raise!!

Michael P.
Clasificación:

El cliente no dejó un comentario.

CHADWICK D.
Clasificación:

El cliente no dejó un comentario.

Kenneth E.
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El cliente no dejó un comentario.

Rory B.
Clasificación:

El cliente no dejó un comentario.

Thomas C.
Clasificación:

El cliente no dejó un comentario.

Carolyn K.
Clasificación:

Brian was awesome. Made sure equipment was safely connected, efficient check in and check out. Highly recommend this location for rentals.

RUSSELL H.
Clasificación:

I put no under well maintained because one of the trailer tires was down to the wear bars and even wearing the wear bars. Needs replacement. Also the website would not let me access the picture on step 5 of returning equipment. I tried for 45 minutes at 8pm. Needless to say it was a bit annoying getting that far and not being able to finish.

Kevin G.
Clasificación:

El cliente no dejó un comentario.

Chad L. | Online Move In |
Clasificación:

The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.

Aung S.
Clasificación:

El cliente no dejó un comentario.

james R.
Clasificación:

Brandon did a great job talking me through everything. They helped me get a trailer that day moved from another location

Dianne H.
Clasificación:

El cliente no dejó un comentario.

Nicole H. | Overall Experience |
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El cliente no dejó un comentario.

JAE SUNG P.
Clasificación:

The manager was not kind.

Jeff D.
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El cliente no dejó un comentario.

Linda M.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

Great service.

Candice B.
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El cliente no dejó un comentario.

Thomas S.
Clasificación:

Great service! Thanks

Kenisha M.
Clasificación:

El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Rebecca W.
Clasificación:

Great service, the manager Brian assisted me with all my needs and made sure that I had a unit next the one I originally rented. Selling my home in the interim of moving out of state I truly appreciate having the ability to use these storage units until I move. Thank you.

Christopher W.
Clasificación:

U-Haul team was awesome. I will make sure all my business is with them

Orlando C.
Clasificación:

El cliente no dejó un comentario.

David N.
Clasificación:

El cliente no dejó un comentario.

Irma R.
Clasificación:

Great work...

Steven R.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

Reduce wait time. Need more reps.

Samantha A.
Clasificación:

El cliente no dejó un comentario.

Deborah M.
Clasificación:

El cliente no dejó un comentario.

JOHNA M.
Clasificación:

El cliente no dejó un comentario.

ROBERT M.
Clasificación:

AAA

Mark O.
Clasificación:

The truck waa old. There was 2 newer trucks the same size. And I was given the old truck. The ramp had issues. The last time I could not get the ramp in. It ended up falling off the truck. Terrible. I was on a time constraint and I messed around with the gate for over an hour ! After moving an entire house with the 26 foot truck this was terrible ! They had to know the gate was issue. Why not save the oldest truck for the last person to come in? When I came back both newer 26 foot truck where still in the lot ! Terrible customer service!

THOMAS L.
Clasificación:

Brian Blair makes coming in personal. You leave with a smile and feel like a friend.

Linda A.
Clasificación:

El cliente no dejó un comentario.

Frank S.
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El cliente no dejó un comentario.

Timothy G.
Clasificación:

El cliente no dejó un comentario.

Ken B.
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El cliente no dejó un comentario.

Paul G.
Clasificación:

Horrible customer service, associates had an attitude and didn't seem to wanna be at work eye roll as soon as I walked in and picked his teeth while talking to me.

Ronald C.
Clasificación:

El cliente no dejó un comentario.

Stephen M.
Clasificación:

Had to wait 20 minutes for service from blue haired male attendant. Final bill was 30 percent higher than competition. Great business model.

Charles L.
Clasificación:

Staff person was very professional, very helpful. Truck was immaculate, no problems. Thank you very much. Deana & Charles Lafferty

David F.
Clasificación:

nothing everything was good

Matthew G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles H.
Clasificación:

El cliente no dejó un comentario.

C B.
Clasificación:

El cliente no dejó un comentario.

John A S.
Clasificación:

El cliente no dejó un comentario.

MARGARET MARY T.
Clasificación:

El cliente no dejó un comentario.

Lee W.
Clasificación:

El cliente no dejó un comentario.

Rebecca W. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Edin M.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

Jennifer M.
Clasificación:

El cliente no dejó un comentario.

Fitimalo T.
Clasificación:

El cliente no dejó un comentario.

SCOTTD S.
Clasificación:

El cliente no dejó un comentario.

Sandra L.
Clasificación:

El cliente no dejó un comentario.

RICHARDSTEWART C.
Clasificación:

El cliente no dejó un comentario.

Pam N.
Clasificación:

El cliente no dejó un comentario.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

karen D.
Clasificación:

I went with tears in my eyes and was greeted by the most kind hearted man, Ray, and left with a smile. Because of the amazing customer service I would recommend u-haul on Lomond place to everyone. Thank you Ray for brightening a gloomy day.

Barbara S.
Clasificación:

Better tracking of reservations. I made a reservation for 6x12 trailer on Monday for Friday and received confirmation. On Thursday was called saying my reservation could not be fulfilled. I called corporate office and they were not able to alleviate the situation. Other than a smaller trailer or open trailer. I was transporting my grandmothers antique dinning room set. The open trailer was out of the question due to weather concerns. I took the smaller trailer but there was damage to the dining room set due to lack of room. I felt that the location staff did try to accommodate the situation as much as possible but felt they were restricted by corporate rules. I think once reservations are confirmed the company needs to make accommodations to fulfill their commitment.

Frank B.
Clasificación:

Very organized and smooth checkout and return.

Derrick H.
Clasificación:

Tim, at the Utica location, was fantastic and very helpful. Thanks for the assistance in the move, guys!!

William S.
Clasificación:

MANGER AND WORKER ARGUED THE WHOLE TIME I WAS THERE. MANGER SEEMED TO WANT TO KEEP THE ARGUMENT GOING. VERY UNPROFESSIONAL .

richard D.
Clasificación:

The other employee Tim cursed at customers, he was extremely rude to all customers & employee brad. Tim told customers to "go somewhere else". I have years of retail & business management experience but I would have let him go on the spot.

Amir Z.
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El cliente no dejó un comentario.

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Allen L.
Clasificación:

El cliente no dejó un comentario.

Patricia S.
Clasificación:

The guy who handle our transaction was cheery and up-beat, efficient and professional. He made everything easy and fast. Terrific customer service!

Mary M.
Clasificación:

I have 3 different prices! The truck doesn't cost $19.95 like the add shows! The first price I got was $65 online for truck and trailer second price was when we got the sit down and do the paperwork and then the third price was after I dropped the equipment off and got a price of $130 !!!! What the fuck? Why ?????? How does this happen and why don't you advise the huge UP charge 😤

Jose Y.
Clasificación:

Clear information....

Cara B.
Clasificación:

The staff at this location was accommodating, helpful and flexible. I'd recommend them to anyone.

Glenn G.
Clasificación:

El cliente no dejó un comentario.

Deborah S.
Clasificación:

The internet person told me I could drop off the truck to Oneida site but when I got to pick up the truck they said they never do that with their trucks. So I had to bring it back to the Utica Uhaul site. I have had better service in the past.

alan H.
Clasificación:

El cliente no dejó un comentario.

Lawrence M.
Clasificación:

El cliente no dejó un comentario.

Andrea B.
Clasificación:

El cliente no dejó un comentario.

ramon C.
Clasificación:

El cliente no dejó un comentario.

Michelle F.
Clasificación:

El cliente no dejó un comentario.

John F.
Clasificación:

El cliente no dejó un comentario.

JAMES L.
Clasificación:

El cliente no dejó un comentario.

Scott G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

My Cargo trailer was dirty inside and the staff is irritable. I think they need more help

Eric S.
Clasificación:

El cliente no dejó un comentario.

Rachel W.
Clasificación:

The truck itself was exactly as advertised, no issues and a smooth ride. Customer service left a lot to be desired. There were several customers ahead of me and the employee (who wore neither a name tag nor a mask) was impatient with every single one of them.

Jeanette C. | Overall Experience |
Clasificación:

I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.

Cheryl T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Katrinka D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Manuel C. | Online Move In |
Clasificación:

Great service great outside units just wondering one thing is there 24 hour access to the units outside

Aleksandr b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ashley Z. | Overall Experience |
Clasificación:

The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.

Justin L. | First Impressions |
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El cliente no dejó un comentario.

Linda F. | Overall Experience |
Clasificación:

The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.

Linda F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KAREN W. | Overall Experience |
Clasificación:

Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.

Scott G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Vanessa J. | First Impressions |
Clasificación:

The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.

Robert S. | Overall Experience |
Clasificación:

Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.

Philip O. | Overall Experience |
Clasificación:

The manager and staff were polite, professional and extremely helpful!

Pierre H. | Overall Experience |
Clasificación:

Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people

Jennifer D. | Overall Experience |
Clasificación:

N/a

Barbara B. | Overall Experience |
Clasificación:

Brian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!

Jack O. | Overall Experience |
Clasificación:

Great service

Karen P. | Overall Experience |
Clasificación:

I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.

Rebecca M. | First Impressions |
Clasificación:

Very knowledgeable, friendly, and efficient

Robert R. | Overall Experience |
Clasificación:

The manager Brian was very helpful and knowledgeable.

MARY H. | Overall Experience |
Clasificación:

We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.

Lucille L. | First Impressions |
Clasificación:

wonderful experience..professional ,easy and fast..Brian was great in every way..thank you

Nelson O. | First Impressions |
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The owner is great. Very knowledgeable and fast.

Laura R. | Overall Experience |
Clasificación:

Good

jeffrey j. | Overall Experience |
Clasificación:

No comment

Valerie T. | First Impressions |
Clasificación:

I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.

Massiel R. | Overall Experience |
Clasificación:

We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.

Bethany S. | Overall Experience |
Clasificación:

Great service

Linda S. | First Impressions |
Clasificación:

Brian handled my storage unit rental efficiently and provided exceptional customer service.

Robert R. | First Impressions |
Clasificación:

Staff was very professional and helpful

Debra P. | Overall Experience |
Clasificación:

Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.

Alex M. | First Impressions |
Clasificación:

It went really smoothly.

DONNA A. | Overall Experience |
Clasificación:

Only 1 card key given

Timothy D. | First Impressions |
Clasificación:

Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.

sandra l. | Overall Experience |
Clasificación:

They was very nice and helpful

Tina O. | Overall Experience |
Clasificación:

Overall great experience

Xavier K. | Overall Experience |
Clasificación:

The owner is really involved and give you everything you need to enjoy your experience.

Anita S. | Overall Experience |
Clasificación:

Wonderful,hardworking staff.

todd m. | Overall Experience |
Clasificación:

They were wonderful to work with and they were understanding to what I was going through. Thank you!

CARLO G. | Overall Experience |
Clasificación:

Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem

Robert B. | Overall Experience |
Clasificación:

The manager, Brian, was extremely knowledgeable, friendly and helpful.

Frank S. | Overall Experience |
Clasificación:

Excellent customer service.

Craig B. | First Impressions |
Clasificación:

Friendly staff, storage unit was clean.

Douglas H. | Overall Experience |
Clasificación:

Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.

Taylor M. | Overall Experience |
Clasificación:

Great experience with storage. Brian, the manager, was very helpful!! Thank you!

Michael K. | Overall Experience |
Clasificación:

Everyone I had the pleasure of dealing with was professional and determined to get me on my way.

Chistopher M. | Overall Experience |
Clasificación:

Great customer service. Kind and helpful.

Zuleika B. | Overall Experience |
Clasificación:

They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone

Nicholas F. | Reservation |
Clasificación:

.

Ryan M. | Reservation |
Clasificación:

The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.

Xavier K. | Reservation |
Clasificación:

Owner was friendly, patient and thorough. Great experience.

MARK S. | Overall Experience |
Clasificación:

The main gate was broken at the time, so the facility was not secure. Customer service was great!!

Debbie S. | Reservation |
Clasificación:

Everything was great,uhaul good condition,customer service was excellent thank you Brian.

Shari D. | Overall Experience |
Clasificación:

staff were very helpful and facility and vehicles were clean.

Ken B. | Reservation |
Clasificación:

Awesome great service

BETTY T. | Reservation |
Clasificación:

they were good

MARK S. | Reservation |
Clasificación:

great customer service. Everything was ready for me as scheduled. I would return and use them again

Stephen H. | Overall Experience |
Clasificación:

The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.

Kimberly W. | Reservation |
Clasificación:

Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked

Paul s. | Overall Experience |
Clasificación:

Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.

michelle H. | Reservation |
Clasificación:

Very happy with all service from them

Elizabeth T. | Overall Experience |
Clasificación:

My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.

Andrew C. | Overall Experience |
Clasificación:

Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.

Jessica C. | Overall Experience |
Clasificación:

Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.

DE BAO X. | Overall Experience |
Clasificación:

Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.

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