Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.donna r. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Utica
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVIDB C.
Let customers know to avoid tolls when they are renting and taking the Thruway with the tollsMICHAELANGELO ED S.
El cliente no dejó un comentario.DANIELJ W.
El cliente no dejó un comentario.JORDAND E.
El cliente no dejó un comentario.Jennifer S.
i picked up the largest size trailer from this location. it had to be cleaned inside after it was picked up. four clearance lights were not working (1 light was fixed while i waited). the Passenger side fender was falling off. overall this trailer needed proper repairs before i picked it up.JOHN M.
El cliente no dejó un comentario.BARBARA B.
Everything was fine. Truck served it's purpose and I got my stuff moved.Kyle R.
El cliente no dejó un comentario.Diana D.
El cliente no dejó un comentario.CHRISTINEEMILY F.
El cliente no dejó un comentario.Frederick D. | First Impressions
Great customer service!!!!!!!!GAETANO L.
El cliente no dejó un comentario.ROYR B.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.DONALD WILLIAM A.
El cliente no dejó un comentario.Kathleen O.
El cliente no dejó un comentario.MICHAELR Q.
Always a great experience. Great staff. Very knowledgeable and helpfulMAURICEMICHAEL S.
No suggestions! All went well and I was pleased with the equipment I rented. Great experience!Deborah F.
El cliente no dejó un comentario.ZACHARYRYAN T.
Staff was very helpful and wonderfulalex K.
The wait time to settle the bill was a bit too long due to a lack of adequate staffing. I will say that the people who took care of me on both the front end and the back end were professional and courteous.lon M.
Truck needed oil changeWalter B.
It could not have been a better experience. I received courtious, helpful and respectful treatment . And ever so affordable . Gracias.DIANNEM F.
El cliente no dejó un comentario.Roberta B. | First Impressions
El cliente no dejó un comentario.GLORIA S.
El cliente no dejó un comentario.Philip G.
El cliente no dejó un comentario.SARIANNORA W.
Your workers were so amazing extremely helpful 10/10 will only go to you guyserika K.
Nothing!! Very helpful ,friendly and attentive staff. We are definitely coming back.John F.
Amazing customer service. Immediately came out and checked out the truck. It was super easy and fast to return!Alexandria E.
Horrible experiencePaula H.
Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!John R. | Overall Experience
El cliente no dejó un comentario.Cynthia B.
The inside of the truck was muddy and dirty. I swept and cleaned it before loading my items.Gerardo R.
The guy at the front desk was a bit rudeIsabella R.
I walked in and said hello to the three employees staring at me. No response. It was pulling teeth to get help. Even once they helped they slowly moved and acted bothered. I've had the experience with this location maybe three times now.BARRINGTON A W.
El cliente no dejó un comentario.Keith F.
El cliente no dejó un comentario.RONNIE J S.
El cliente no dejó un comentario.Sherry K.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Crystal W.
The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!Louis C. | Overall Experience
Well the price for starters, the price isn't what it says on the vehicles and that excluding the mileage, definitely misleading. I came there expecting to pay 19.96 and whatever mileage I travel. Instead I paid over 45 dollars for going to 9 in mileage.ADAN ABDULKADIR A.
The uhaul seemed good at first. As we drove the 2000 miles we had an issue with the gas peddle sticking occasionally and the airbag light saying the airbags needed service.Erika S.
Windshield was filthy, extremely difficult to see through.Edwin K.
The gentleman that I dealt with was very helpful and got me hooked up with the trailer and on the road fast, safe and sound. The trailer had no issues over our 1000 miles of travel. I'll use this location again next year when I travel.Francis S.
Guy at counter was awesome. Very helpful, forgot his name, sorry.Mike R.
Absolutely nothing, Brad the gentleman that helped me was great and very helpful. Would definitely use them againLeon D.
Nothing pretty with 120,000 miles on it and some strange sounds along the way, but overall it rode smooth and got the job done. Very pleased and great customer service.DANIEL JOHN K.
El cliente no dejó un comentario.ANTHONY P.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Frank R.
I forgot a blanket and service people were very understanding and accommodating. I was able to return it by 7:00 pm.Bryan W.
No complaints.Mitchel H.
Very friendly and helpful staffChristopher L.
El cliente no dejó un comentario.Michelle F.
Have the equipment in stock where promised instead of making your customers drive hours out of their way to pick it up.Andrew M.
Great service. Special thanks to Ray who always provides Easy in and out rental service. Will rent again from this location.Vartan P.
El cliente no dejó un comentario.Mark O.
El cliente no dejó un comentario.Alicia C.
I was overcharged by $15.00. I put gas in the truck to the exact amount of gas used before returning it. When I received my final statement I was charged $15.00 for gas. I should not have been charged this fee. I will not be using uhaul again. Gracias.Darlene S.
El cliente no dejó un comentario.Gregory S.
Special thanks to Ray who was assisting me for truck pick up. Great customer service!Vartan P.
El cliente no dejó un comentario.Lori B.
I do not agree with the 20$ service charge for dropping off the truck "after hours". My rental truck was due back to the store on Sunday 10/24 @ 7:00am (before the store opens) and I returned the truck on Saturday 10/23 at about 8:30pm. And I left it with MORE gas in it than when I picked it up!! I think the $20 should be refunded to my card.Steven R.
When I brought the vehicle back it was after hours and they were closed so I went to the process or at least the tempted to to return the vehicle with the link provided by the text message sent to my phone. What I learned was the process doesn't alert you to the absolutely necessary steps required in a certain sequence. When I went to take a picture I took a picture but I couldn't upload it to your system because I found out later you are controlling the phone app to take a picture at that point I had already dropped the keys into the box and couldn't turn the truck on to get a picture of the odometer. So the important part is to let people know the absolutely necessary sequence of steps needed before they start so that doesn't happen to other people.Chris A.
El cliente no dejó un comentario.FRANK M R.
El cliente no dejó un comentario.TIMOTHY S S.
El cliente no dejó un comentario.Ali A.
El cliente no dejó un comentario.DEREK C.
El cliente no dejó un comentario.John H.
The checkout process was smooth. The truck started to shake anytime I got above 45 miles per hour and the door ajar noise went off the entire time I was driving the vehicle. The door was shut and locked and it didn't change anything. The truck was clean the return process was easy enough. Beside the store looking dark 20 minutes before closing time with all the lights off with a clerk sitting at the desk.Ryan S.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Edward K.
Ray was great! He was helpful and even saved me some money!!Robert H.
No suggestions presently.Daniel K.
Nothing everything was excellent thank you.Pamela P.
Location is convenient for me. Van equipment was hit or miss. The equipment was clean with exception of previous user spilled a liquid on the passenger side floor and it had dried. Overall it was goodAt Johns Church G.
I found this rental to be the quickest and most efficient than previous rentals great experience.PAUL FRANCIS P.
El cliente no dejó un comentario.Bernard S.
Poor customer service. I try to grap a bag of raper and he told me no there is one in the track. So after dring 6 mi and beening ready to load my furnture, I did not see any and I have to drive back to get one. Plus, he was talking like that he give me favor.IBRAHEEMHAMID A A.
El cliente no dejó un comentario.JENIFER G.
El cliente no dejó un comentario.Frank R.
Brian was super helpful.Matthew D.
El cliente no dejó un comentario.Haley L.
The elderly gentleman behind the counter at Lomond St Utica, NY is very good!Richard W.
EVERYONE WAS GREAT !! WONDERFUL SERVICE , NICE CLEAN VEHICLES, EASY TO DO BUSSINESS WITH.Grant E.
nothing, everything went fineStephen O.
El cliente no dejó un comentario.Tim T.
El cliente no dejó un comentario.MELVIN L.
El cliente no dejó un comentario.BRADLEYSCOTT C.
El cliente no dejó un comentario.Frank R.
I've rented from this location a few times now and the crew there is perfect.Maria K.
I did not receive an emailed receipt after I dropped off trailer after hours?Jacob R.
El cliente no dejó un comentario.Marc S.
Let customers know ahead of time the size truck they reserved is not available - and what can be offered is an upgrade to a bigger truck. I advised the store I didn't need a bigger truck since 20ft was already too big and some of my iitems were damaged because of traveling with the 26ft. In addition to that having to pay more for gas that wasn't originally planned. "Same day upgrades" on trucks can be very inconvenient.Dalton W.
Staff was efficient and friendlyMark K.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.MARYELLENC L.
The customer service was excellent and I had no problem with my return. Everyone was very friendly. The best way to go. Thanks so much U-Haul Moving & Storage of Utica!Jacqueline W.
El cliente no dejó un comentario.Vincent D.
El cliente no dejó un comentario.KIMBERLEY M.
I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.John R. | First Impressions
El cliente no dejó un comentario.Erica H. | Online Move In
The gentleman was very helpful and courteous. Explained everything and was very professionalAlbina R. | First Impressions
El cliente no dejó un comentario.Stephen S. | First Impressions
The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellentFrank R. | First Impressions
Thanks it worked perfectly.James H. | Online Move In
Great service great outside units just wondering one thing is there 24 hour access to the units outsideManuel C. | Online Move In
wonderful experience..professional ,easy and fast..Brian was great in every way..thank youLucille L. | First Impressions
Servicios adicionales en esta ubicación
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