Customer Reviews for U-Haul Moving & Storage of Utica

2,523 comentarios

430 Lomond Pl   Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

(315) 733-2386

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(315) 733-2386

430 Lomond Pl
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!

John R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
3.0

The inside of the truck was muddy and dirty. I swept and cleaned it before loading my items.

Gerardo R. 
Clasificación:
3.0

The guy at the front desk was a bit rude

Isabella R. 
Clasificación:
1.0

I walked in and said hello to the three employees staring at me. No response. It was pulling teeth to get help. Even once they helped they slowly moved and acted bothered. I've had the experience with this location maybe three times now.

BARRINGTON A W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONNIE J S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal W. 
Clasificación:
5.0

The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!

Louis C.  |  Overall Experience 
Clasificación:
2.0

Well the price for starters, the price isn't what it says on the vehicles and that excluding the mileage, definitely misleading. I came there expecting to pay 19.96 and whatever mileage I travel. Instead I paid over 45 dollars for going to 9 in mileage.

ADAN ABDULKADIR A. 
Clasificación:
3.0

The uhaul seemed good at first. As we drove the 2000 miles we had an issue with the gas peddle sticking occasionally and the airbag light saying the airbags needed service.

Erika S. 
Clasificación:
4.0

Windshield was filthy, extremely difficult to see through.

Edwin K. 
Clasificación:
4.0

The gentleman that I dealt with was very helpful and got me hooked up with the trailer and on the road fast, safe and sound. The trailer had no issues over our 1000 miles of travel. I'll use this location again next year when I travel.

Francis S. 
Clasificación:
5.0

Guy at counter was awesome. Very helpful, forgot his name, sorry.

Mike R. 
Clasificación:
5.0

Absolutely nothing, Brad the gentleman that helped me was great and very helpful. Would definitely use them again

Leon D. 
Clasificación:
5.0

Nothing pretty with 120,000 miles on it and some strange sounds along the way, but overall it rode smooth and got the job done. Very pleased and great customer service.

DANIEL JOHN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

I forgot a blanket and service people were very understanding and accommodating. I was able to return it by 7:00 pm.

Bryan W. 
Clasificación:
4.0

No complaints.

Mitchel H. 
Clasificación:
5.0

Very friendly and helpful staff

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
1.0

Have the equipment in stock where promised instead of making your customers drive hours out of their way to pick it up.

Andrew M. 
Clasificación:
5.0

Great service. Special thanks to Ray who always provides Easy in and out rental service. Will rent again from this location.

Vartan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia C. 
Clasificación:
2.0

I was overcharged by $15.00. I put gas in the truck to the exact amount of gas used before returning it. When I received my final statement I was charged $15.00 for gas. I should not have been charged this fee. I will not be using uhaul again. Gracias.

Darlene S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

Special thanks to Ray who was assisting me for truck pick up. Great customer service!

Vartan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
3.0

I do not agree with the 20$ service charge for dropping off the truck "after hours". My rental truck was due back to the store on Sunday 10/24 @ 7:00am (before the store opens) and I returned the truck on Saturday 10/23 at about 8:30pm. And I left it with MORE gas in it than when I picked it up!! I think the $20 should be refunded to my card.

Steven R. 
Clasificación:
3.0

When I brought the vehicle back it was after hours and they were closed so I went to the process or at least the tempted to to return the vehicle with the link provided by the text message sent to my phone. What I learned was the process doesn't alert you to the absolutely necessary steps required in a certain sequence. When I went to take a picture I took a picture but I couldn't upload it to your system because I found out later you are controlling the phone app to take a picture at that point I had already dropped the keys into the box and couldn't turn the truck on to get a picture of the odometer. So the important part is to let people know the absolutely necessary sequence of steps needed before they start so that doesn't happen to other people.

Chris A. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK M R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY S S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali A. 
Clasificación:
1.0

El cliente no dejó un comentario.

DEREK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
2.0

The checkout process was smooth. The truck started to shake anytime I got above 45 miles per hour and the door ajar noise went off the entire time I was driving the vehicle. The door was shut and locked and it didn't change anything. The truck was clean the return process was easy enough. Beside the store looking dark 20 minutes before closing time with all the lights off with a clerk sitting at the desk.

Ryan S. 
Clasificación:
2.0

1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.

Richard P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward K. 
Clasificación:
5.0

Ray was great! He was helpful and even saved me some money!!

Robert H. 
Clasificación:
5.0

No suggestions presently.

Daniel K. 
Clasificación:
5.0

Nothing everything was excellent thank you.

Pamela P. 
Clasificación:
4.0

Location is convenient for me. Van equipment was hit or miss. The equipment was clean with exception of previous user spilled a liquid on the passenger side floor and it had dried. Overall it was good

At Johns Church G. 
Clasificación:
5.0

I found this rental to be the quickest and most efficient than previous rentals great experience.

PAUL FRANCIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard S. 
Clasificación:
2.0

Poor customer service. I try to grap a bag of raper and he told me no there is one in the track. So after dring 6 mi and beening ready to load my furnture, I did not see any and I have to drive back to get one. Plus, he was talking like that he give me favor.

IBRAHEEMHAMID A A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENIFER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

Brian was super helpful.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley L. 
Clasificación:
4.0

The elderly gentleman behind the counter at Lomond St Utica, NY is very good!

Richard W. 
Clasificación:
5.0

EVERYONE WAS GREAT !! WONDERFUL SERVICE , NICE CLEAN VEHICLES, EASY TO DO BUSSINESS WITH.

Grant E. 
Clasificación:
5.0

nothing, everything went fine

Stephen O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEYSCOTT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

I've rented from this location a few times now and the crew there is perfect.

Maria K. 
Clasificación:
4.0

I did not receive an emailed receipt after I dropped off trailer after hours?

Jacob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc S. 
Clasificación:
2.0

Let customers know ahead of time the size truck they reserved is not available - and what can be offered is an upgrade to a bigger truck. I advised the store I didn't need a bigger truck since 20ft was already too big and some of my iitems were damaged because of traveling with the 26ft. In addition to that having to pay more for gas that wasn't originally planned. "Same day upgrades" on trucks can be very inconvenient.

Dalton W. 
Clasificación:
5.0

Staff was efficient and friendly

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARYELLENC L. 
Clasificación:
5.0

The customer service was excellent and I had no problem with my return. Everyone was very friendly. The best way to go. Thanks so much U-Haul Moving & Storage of Utica!

Jacqueline W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLEY M. 
Clasificación:
5.0

Mr. Blair is a very helpful guy.

Allen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Great customer service. Great equipment,

Joseph G. 
Clasificación:
4.0

Would like receipt to explain charges in detail. Was charged 3 times on last credit card detail ?????????

Lisa L. 
Clasificación:
2.0

Hire more staff. 1 person working not good

Roger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.

John R.  |  First Impressions 
Clasificación:
5.0

Brad made the whole process easy. Rented a 10' van and a 5'x 5' storage area. it went very well. The truck was very clean and everything worked. The storage unit was clean and everything that you needed to move heavy furniture was available at no charge. Thanks Brad.

John R. 
Clasificación:
5.0

They were very accommodating and easy to work with. I was able to use their website easily for all of my requests. I am very pleased and they made my moving experience so much less stressful.

Lisa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

I am not sure how tolls are billed or paid now that NYS moved to all EZ Pass - that should be incorporated into the discussion when picking up the truck. Overall great experience, thank you

Mary S. 
Clasificación:
2.0

Rude staff when dropping off.

Katelyn W. 
Clasificación:
5.0

Nothing at all

Alafia E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Finley B. 
Clasificación:
5.0

I've rented from this location many times and Brian and Brad are great. I really appreciate all their help.

CHRISTY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica H.  |  Online Move In 
Clasificación:
5.0

Very helpful and accommodating staff.

Christopher H. 
Clasificación:
2.0

The u-haul was dirty upon pick-up. The door would not come down. The employees were friendly, but clearly dissatisfied with work or something.

Zachary S. 
Clasificación:
5.0

The gentleman was very helpful and courteous. Explained everything and was very professional

Albina R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L. 
Clasificación:
4.0

Dropping off equipment was fairly quick & easy. The area was well lit as it was dark out. The online equip rtn was nice as I was able to rtn after hrs.

Gazella C. 
Clasificación:
5.0

Not much!!! You were friendly and helpful!

Daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

Brian was extremely helpful

Erin L. 
Clasificación:
5.0

The contact person was very friendly and helpful.

Suzanne B. 
Clasificación:
5.0

We did the late night return. Seamless.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLASFRANCIS G. 
Clasificación:
3.0

El cliente no dejó un comentario.

eugene B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA H. 
Clasificación:
1.0

Truck was towed away a day early. We had to borrow a pickup truck to unload the uhaul to get to the apartment because we had a time window that we could move in. Then we had no transportation to and from hotel it was a disaster. They did pick up the truck promptly and the customer service was very good on the 800 number. But very expensive for us not to be able to complete our move. They never notified the drop off location that it was towed either

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

The truck was filthy inside and out muds all on the outside all over tires and and dents all over Service although was good No discounts were given

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S.  |  First Impressions 
Clasificación:
4.0

The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent

Frank R.  |  First Impressions 
Clasificación:
5.0

Thanks it worked perfectly.

James H.  |  Online Move In 
Clasificación:
5.0

Great service great outside units just wondering one thing is there 24 hour access to the units outside

Manuel C.  |  Online Move In 
Clasificación:
5.0

wonderful experience..professional ,easy and fast..Brian was great in every way..thank you

Lucille L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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