Customer Reviews for U-Haul Moving & Storage of Utica

3,327 reviews

430 Lomond Pl   Utica, NY 13502
(Rt 8 & 12S Chenango Rd, French Rd. - Home Depot, IHOP, ConMed)

(315) 733-2386

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 733-2386

430 Lomond Pl
Utica, NY 13502
(Rt 8 & 12S Chenango Rd, French Rd. - Home Depot, IHOP, ConMed)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Nothing. It was an excellent experience.

Kacey A 
Rating:
4.0

I was disappointed I had to pay more mileage and fuel due to U-Haul not being able to offer me the requested equipment much closer to where I need to drive. In the past I had been offered a $50 credit in similar circumstances. I do not blame the Lomond location for htis but am disappointed as a U-Haul customer

Andrew F 
Rating:
5.0

I wish the attendant had shown me how to secure the sit down mower I was transporting and offered to sell me tie down straps that I later had to come back to purchase once I looked up on line how to tie the mower securely to the trailer.

Margarita P 
Rating:
4.0

This location could use some more personal or workers so when customers as myself come in for customer service there will be someone at the front desk to greet or wait on the customer.

ARTHUR G 
Rating:
5.0

Good customer service and good truck!!

Aaron B 
Rating:
5.0

Thank you!

mike Z 
Rating:
5.0

Nothing all great

Ralph L 
Rating:
4.0

Customer did not leave a comment.

robert b 
Rating:
5.0

Everyone was kind and helpful.

Josie P 
Rating:
4.0

Customer did not leave a comment.

vincent D 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Customer did not leave a comment.

Stephanie T 
Rating:
5.0

Customer did not leave a comment.

Jason E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Good

Vladimir K 
Rating:
5.0

Customer did not leave a comment.

Alex L 
Rating:
5.0

Customer did not leave a comment.

Paul K 
Rating:
5.0

We received immediate attention when we pulled. Quick response

Melanie D 
Rating:
5.0

Professional services

humberto M 
Rating:
5.0

Customer did not leave a comment.

Judith P 
Rating:
5.0

Thank you!

Arpad S 
Rating:
5.0

Dakota made it easy. TKS

Roger O 
Rating:
4.0

Customer did not leave a comment.

paul t 
Rating:
2.0

They did not have the truck size I had pre-ordered nor did they have any of the moving blankets that I had reserved. Employees were polite and as helpful as they could be.

Robert F 
Rating:
4.0

Customer did not leave a comment.

Gregory C 
Rating:
4.0

Customer did not leave a comment.

John N 
Rating:
1.0

I was told I could return the truck to a different location even though it was not listed to just call the 1- 800 number and they would complete the return. When i went to return the truck at the location closes to me, I was told I couldn't return it there and the closest place was in Utica. I had already filled it with gas that was at the spot where it was at when we got it and I was not over my miles. Because I had to take the truck to a different location, i was over my miles and the gas level was not where they liked it and i was charged for this. I do not agree with is. I was told i could return the truck to any uhaul place that rents out trucks and i got penalized for it. I will not be using uhaul again. I will not recommend it to anyone with the experience i had.

Ashley B 
Rating:
4.0

Customer did not leave a comment.

ANNIE K  |  Overall Experience 
Rating:
5.0

The female employee was the only person working at the time we picked up the equipment. She was very professional and acknowledged us as we waited in line. She was proficient at connecting the trailer to the pickup truck and we had zero problems.

Paula F 
Rating:
5.0

Great service, reliable equipment

humberto M 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Thomas K 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

At first I was hesitant about renting equipment (a trailer). What a game changer the staff was. The equipment was reliable and safe.

humberto M 
Rating:
5.0

Customer did not leave a comment.

Caroline H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darlene l 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

I love the staff ..especially the Manager. He’s so on point & Handsome .

Margarita M  |  First Impressions 
Rating:
5.0

Very good job excellent

Jason F 
Rating:
4.0

Very friendly helpful and courteous.

Arthur C 
Rating:
4.0

Everyone was very friendly and helpful. Truck needs maintenance as check engine light came on & stayed on the whole time I had the truck. My daughter called to inform them of this just in case we had to bring it back asap but was told it just needs maintenance UNLESS the light started flashing then it needed to go back. Would think they would've checked all that before i left the lot. Also noticed the visor & the door trim on the driver's side needs to be fixed. Also, since it was an older truck there was no way to adjust the seat closer to the pedal which made for a difficult ride. I would rent again but check the truck out before leaving the lot.

dawn j 
Rating:
2.0

Customer did not leave a comment.

Harry S 
Rating:
5.0

Friendly staff. Smooth rental experience

Matthew K 
Rating:
4.0

Customer did not leave a comment.

Walter C 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

The vehicle was large enough for our pickup and delivery to housr. Everyone, were courteous and professional.

William F 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
5.0

Customer did not leave a comment.

Thomas P 
Rating:
5.0

The staff members were highly informative, helpful, and experienced.

Stephanie M 
Rating:
5.0

Good service!!!

Kevin B 
Rating:
5.0

Customer did not leave a comment.

margaret s 
Rating:
5.0

It would be nice if the cab of the truck was cleaned out too, there were loose tissues about the cab, the cup holders were nasty like they havent been cleaned in a while and there was a pair of white sunglasses that were on the floor behind the drivers seat.

DIANE G 
Rating:
5.0

Customer did not leave a comment.

Shawn M 
Rating:
5.0

Customer did not leave a comment.

Byron A 
Rating:
5.0

Customer did not leave a comment.

Candice O 
Rating:
5.0

Customer did not leave a comment.

Harold B 
Rating:
5.0

The sales associate was very helpful and helpful with assistance.

Frank M 
Rating:
4.0

Customer did not leave a comment.

Colin I 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

arben b 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
1.0

Girl who hooked up my 4way flat for the trailer didn't secure it. Dragged on road and damaged my connector. When dropping trailer off they offered no help and told me to call the 1800 number.

Alexander S 
Rating:
5.0

Customer did not leave a comment.

Alzki D 
Rating:
4.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

No comment

GODWIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GODWIN G 
Rating:
5.0

Customer did not leave a comment.

Sarah K  |  Overall Experience 
Rating:
2.0

The trailer ramp was sitting on top of the trailer instead of under it like the other, plus the lady seemed annoyed we were there.

Jeffrey O 
Rating:
5.0

Customer did not leave a comment.

Allen K 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Associates were very efficient and made my pick up and drop off effortless

paul e 
Rating:
5.0

Customer did not leave a comment.

Jason E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik M  |  Overall Experience 
Rating:
4.0

Easy transaction, friendly, knowledgeable staff, no issues!

Julie G 
Rating:
5.0

Customer did not leave a comment.

Stephanie D 
Rating:
5.0

The man on the lot was friendly and extremely good at his job. Had my account closed and the trailer unhooked in a matter of a minute or two. Beyond my expectations!

James D 
Rating:
4.0

Customer did not leave a comment.

William M 
Rating:
5.0

Your staff were outstanding and very helpful.

dan w 
Rating:
4.0

In both pickup and drop off uhaul had IT issues. However, the employees were wonderful. In Lomond Pl. the electrical harnesses were a problem. The first two trailers did not have working harnesses but the third one was fine.

Jonathan M 
Rating:
5.0

Customer did not leave a comment.

JOHN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

outstanding customer service!!!!!!!!! Very friendly and knowledgeable staff!!!!!!!!!!!

GAETANO L 
Rating:
2.0

Make sure trucks are cleaned and have fuel in them. The truck had food in the cup holders and the back smelled like fried food. The gas tank any had 14 miles to Empty. I agreed to return it with 1/4 tank of gas which I had to make a special trip to do and was charged for the extra mileage.

Ryan D 
Rating:
5.0

Quick and easy drop-off.

scott b 
Rating:
5.0

Everyone was courteous and professional keep doing what you’re doing

Thomas G 
Rating:
5.0

The engine light came on on the vehicle. Other than that I was fine. The manager was good helpful and friendly.

DEANA B 
Rating:
4.0

Customer did not leave a comment.

Garry W 
Rating:
4.0

Customer did not leave a comment.

Laurenn H 
Rating:
5.0

The employees went out 9f their way to help customers. I was very impressed. What a great experience

Paul S 
Rating:
4.0

Customer did not leave a comment.

Keith B 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

The vehicle had 130k miles and while it ran and served its purpose, the steering was quite loose. Other than that it was a great experience.

Stephen O 
Rating:
5.0

Customer did not leave a comment.

Sue C 
Rating:
4.0

The right side pin needed repair for the ramp. You needed a hammer to take out and put back in. The lower pin holder didn’t line up with the upper pin holder

JOSEPH B 
Rating:
4.0

Customer did not leave a comment.

Suzanne W 
Rating:
4.0

Customer did not leave a comment.

Jeremy G 
Rating:
3.0

Customer did not leave a comment.

Robert D 
Rating:
4.0

The 24/7 check in process is not efficient. I signed up for it and still had to go inside for the key, plus wait for 'approval,' which seems like it could have been done prior to check in. People are on a schedule, and that process is inefficient. The truck itself should not be driven. It sounds like it was about to die and never got above 45 mph. I fell unsafe driving it, worried that I was going to break down. The truck was so slow that I worried about turning onto busy roads and being hit because there was no pick up. I will test drive any trucks I get from now on before leaving the parking lot. The back door of the truck was also so hard to open and close that it took 2 grown adults to make it work. The latch was so difficult to close, as well as the latch for the ramp. All in all, not my favorite u haul experience.

Anna K 
Rating:
4.0

Customer did not leave a comment.

Chelsi V 
Rating:
5.0

Customer did not leave a comment.

evalina h 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

My trailer had no internal tie downs. They were visibly damaged in the floor and it caused me to not beable to use the trailer for its intended rental. Extremely Disappointed.

Dominic C 
Rating:
3.0

Customer did not leave a comment.

Patrick V 
Rating:
5.0

Customer did not leave a comment.

Alex M  |  First Impressions 
Rating:
5.0

Excellent customer service and great facility management by the employees.

MOLLY C 
Rating:
5.0

the phone is never answered it clicks over to a "central" site and asks about car accidents there is NO WAY POSSIBLE to leave a message

Amy G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

margaret s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wayne e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abas I  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer r  |  First Impressions 
Rating:
5.0

From beginning till the end, this U-Haul facility made me feel valued as a customer.

Micheal C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie P  |  First Impressions 
Rating:
5.0

The staff was very nice and professional !

Frantasia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley M  |  Overall Experience 
Rating:
5.0

Quick and easy.

Kristopher K  |  First Impressions 
Rating:
5.0

Worked well with me I appreciate it

khalil t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M  |  Overall Experience 
Rating:
5.0

Fast, Respectful & 100% good service.

Ricky C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy A  |  Overall Experience 
Rating:
5.0

Thanks

Daniel P  |  Overall Experience 
Rating:
5.0

Friendly but not pushy. Seeing the sizes in your show room helped.

Barbara B  |  First Impressions 
Rating:
5.0

Each time I came in and had to personally deal with staff they were very helpful very polite and engaging... Great experience

Stacy B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRUCE,A K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jhony A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TOM N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corinne d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaShane P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maryann s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

margaret s  |  First Impressions 
Rating:
4.0

Staff was very helpful but two units had doors that were hard to open needing maintenance

miles M  |  Overall Experience 
Rating:
5.0

The man who waited on me was excellent

Vincent F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank L  |  Overall Experience 
Rating:
4.0

Nice, friendly + Efficient staff, checkinin/pit process

tracy m  |  Overall Experience 
Rating:
4.0

The staff was very helpful and the facility was very clean but the unit doors are not well maintained. The door on my first unit was broken and when they switched me the second unit door was difficult to open and close. The doors need better maintenance.

miles M  |  First Impressions 
Rating:
5.0

The staff was helpful and they worked with me well

Mark T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherman R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Romona N  |  First Impressions 
Rating:
5.0

The manager nelson was great to talk to when I had any questions. Would rent there again

olivia d  |  Overall Experience 
Rating:
5.0

All of the staff was great but the best was Mr Nelson he helped out a lot an we appreciation all he did for my family and I

Rachelle B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tyrell O  |  Overall Experience 
Rating:
5.0

The person, his name is Ray was very nice and very helpful but the poor guy needs help

Mark T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eliazar R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dmitry U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larae l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damonazehia T  |  First Impressions 
Rating:
5.0

Great staff. Super helpful. Only constructive feedback I could give would be the appearance and upkeep in the self storage area. Just needs some updates. But overall nothing to turn me away.

Ben G  |  First Impressions 
Rating:
3.0

the gate didnt work for months so that kinda sucked, still paid full price for half the security, which is why i left. also i think the water gutters that come down from the roof and run off the side of the buildings in between every few units leaked badly into my unit. nothing like actually damaged but everything that was in the front left corner of my unit (near the drain spout outside the unit) was soaked. it was just towels and clothes for me which can be easily washed but i worry for someone else that may have like nice wood furniture or important paper documents? the staff there is very friendly tho and renting vehicles for moving was always very easy and efficient.

Addison B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee W  |  Overall Experience 
Rating:
5.0

If I ever need a storage again I would go back to U-Haul

Antoinette F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREWBEN R  |  First Impressions 
Rating:
5.0

Ray at the front desk,,,,,Is the Man !

Frank L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyra R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shanice J  |  Overall Experience 
Rating:
5.0

Natalie was so helpful!

Priscilla C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roseann J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber S  |  Overall Experience 
Rating:
5.0

The staff was on top of all our needs, even before we got there.

adam m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B  |  Overall Experience 
Rating:
5.0

Thank you all for a good experience. I would def rent from there again shall I need storage in the future.

NICOLEYOLANDA P  |  Overall Experience 
Rating:
5.0

Ray Cousins was outstanding!

Malcolm L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aletha T  |  Overall Experience 
Rating:
5.0

Good service .friendly personnel

craig b  |  Overall Experience 
Rating:
5.0

The staff is always friendly, polite and very helpful

Lisa O  |  First Impressions 
Rating:
5.0

The store is very clean, and their restroom is exceptionally clean. The staff is wonderful. I am very impressed, and I am sharing my experience with other people. My realtor was very happy to hear about my experience, as she has other clients who would find this useful for their move.

William A  |  Overall Experience 
Rating:
5.0

Your staff was wonderful, and very helpful. The facility is very clean and comfortable. This storage solution is a lifesaver- or at least a sanity saver. The closing on our house was moved several days earlier. The only way to empty it so quickly was to have a uhaul truck to put everything in, and a storage unit to move it into . We now have a month to sort and deal with it all. Our realtor was impressed and will share this with other clients. She hadn’t realized you had this service. Your staff was very kind and we will share our experience with friends.

William A  |  First Impressions 
Rating:
5.0

Nelson at the front desk was extremely helpful and a great employee for you guys to have.

Jeffrey W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danelle m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L  |  Overall Experience 
Rating:
5.0

I have been to Lomond Place u-haul several times and the staff are always very pleasant and helpful. It’s greatly appreciated!

Linda G  |  First Impressions 
Rating:
5.0

From day 1 to my close out day the experience was excellent!

INDIRA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tynisha W  |  Overall Experience 
Rating:
2.0

Broken gate Drive through not really adequate Received notice of late payment with a $15 surcharge instead of receiving a notice that my payment will be due in a few days. It would have been paid and I would have saved the late fee. At the time of renting, they ask for other addresses and all. My contact info and my billing info should be sufficient. Not please with the all the requirements. Easier to rent a truck than it is to rent a 10×10 storage. Really?

Mario P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen V  |  Overall Experience 
Rating:
5.0

Very helpful staff. Ray went over and beyond. Great customer service.

Kathleen K  |  Overall Experience 
Rating:
1.0

I should’ve walked away when I rented the storage unit and the person was extremely rude. They then did not set up automatic payment and sent a letter to the emergency contact that I was not paying my bill. I had no idea until I went to the unit and was told I had a past due bill. The facility is almost NEVER secured. Only twice did I ever have to use my access card. The roof leaked and caused boxes to get wet and moldy. I was never notified of any issues however the day we moved out they were repairing the roof. It caused moldy clothes and broken boxes because of the wetness that resulted in broken dishes. The staff said “awesome” and that was it. Absolutely the worst experience ever!

Melissa S  |  Overall Experience 
Rating:
5.0

Outstanding service! Pleasant, helpful, really listened and assisted me with solutions. Highly recommended. Thanks Chad!

Stephen F  |  First Impressions 
Rating:
3.0

Storage isn’t free the first month. My things were in there a week and a half with no reimbursement.

Daquila C  |  Overall Experience 
Rating:
5.0

Ray was very courteous and quick to get me on the road

Joe W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danelle m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal b  |  Overall Experience 
Rating:
5.0

The guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!

Dominica A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerri N  |  Overall Experience 
Rating: