Customer Reviews for U-Haul Moving & Storage of Utica

2,695 comentarios

430 Lomond Pl   Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

(315) 733-2386

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 733-2386

430 Lomond Pl
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The experience at the UHaul location was very good. However renting the truck was a nightmare. Online did not have a clue as to actual availability of the equipment. Reservation was confirmed, canceled, confirmed 3 times at least. We ended up renting different equipment than we preferred which did the job, but was cumbersome. Moving is stressful and UHaul's reservation system made it MUCH worse. I will never use UHaul again unless I can go to the actual location in personâ€"and then I will be skeptical. I would note, staff that I spoke with on the phone and especially in person, were always professional and courteous. Damon at Lomond place in Utica checked us in and out, and he was very helpful.

Maureen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

Everything was fine. Very efficient, professional and no long wait.

Teresa M. 
Clasificación:
5.0

The guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!

Dominica A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM C.  |  Overall Experience 
Clasificación:
4.0

All was good. The truck did the job it was to do and the 5 of us did the back work..saving me $100's ! T y

Michael Y. 
Clasificación:
5.0

Easy rental process

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
2.0

More professional with the customers was not a smooth experience when we picked up the vehicle order online and they said I did it all wrong but for some reason they called me the night before and said everything was all set. Miss communication I guess not sure what happened?????

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerri N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal b.  |  First Impressions 
Clasificación:
4.0

The truck was well maintained but old. Transmission issues along with hard starting.

ANTHONY P. 
Clasificación:
4.0

The steering on the truck was very loose, hard to keep it in the lane.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodora V. 
Clasificación:
5.0

I’m upset about losing my valuable belongings,but I can’t lie you guys are phenomenal and yes I would recommend this company!!

Debbie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna H. 
Clasificación:
4.0

Your prices could be less for repeat customers

Scott B. 
Clasificación:
5.0

Nada

James G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mariam M. 
Clasificación:
5.0

Customer service was phenomenal. The gentlemen that were in the store were very friendly and extremely helpful. I would definitely use them again.

Alison M. 
Clasificación:
5.0

Great customer service!!

LORI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
5.0

The return went well--people were helpful and efficient. No issues.

Craig M. 
Clasificación:
4.0

Chad the manager said he would make my issue right and I think he will and soon I'll find out Thank you

Scott B. 
Clasificación:
5.0

Have enough staff on hand during busiest times.

Walter F. 
Clasificación:
5.0

Everyone was very friendly and tried they're best to accommodate us, but it's a very busy location. Wait times on the phone were super long (25 - 30 minutes each time I had to call!!), and wait time to pick up and drop off were long because they're so busy. The guys behind the counter were hustling as fast as they could, but customers had issues or questions that needed their attention. Yet they never appeared or sounded impatient or flustered. Always smiling and friendly!! They could definitely use another staff member to help. Someone who just answers the phone could probably be a big help to them.

KIMBERLYANN A. 
Clasificación:
5.0

Employees of UHaul doing a Great Job. Other I come fill propane Tanks or rent trailer or tow dolly. Last 20 yrs always been respectful To me. Well Appreciated.

paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dzeneta K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julius F. 
Clasificación:
5.0

Fast and easy check in and out!!!

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise P. 
Clasificación:
3.0

Truck had an odor-air freshener would be nice. Should have more exact gas measurement-I felt like we had filled it sufficiently, but was charged for 2 gallons of gas.

Jody W. 
Clasificación:
3.0

Customer service was unpleasant , the truck wasn't maintained I had a very. bad experience with the Brakes I did tell someone and he was pleasant on my arrival.

gwendolyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Staff efficient, helpful and friendly.

Richard G. 
Clasificación:
1.0

I will contact corporate with my issue, but will likely never do business with UHAUL in the future if how they did things here is corporate policy.

Donald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SaiKrishna G. 
Clasificación:
5.0

Keep Ray on the payroll!

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

clyde R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Give us a heads up that trailer makes alot of noise when there is nothing in it was scary

Teresa H. 
Clasificación:
5.0

Quick/Simple Trailer Rental, worked great and I'll likely use again.

Nathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

Excellent customer service!!

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
4.0

Great staff!!

Daniel B. 
Clasificación:
2.0

The guy at the counter talks to you like he owns you. If he were my employee his ass would be fired.

Curtis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
5.0

Your express return for after hours drop offs never works. I can never load pictures so I can't get pass stage 2 of return process

heath C. 
Clasificación:
3.0

Tried using the online app for the return process and it did not work. Person who helped me was great

James C. 
Clasificación:
5.0

Chad assisted me and was the best U-Haul employee I have dealt with in all my dealings with U-Haul. He is an asset to the company.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich E. 
Clasificación:
1.0

Stop stealing peoples money

Sean M. 
Clasificación:
5.0

Great service very pleased thanks!

David P. 
Clasificación:
5.0

Check drop box before calling to say truck wasnt turned in

Irma V. 
Clasificación:
5.0

The early check in on the computer was not user friendly I had to upload my driver's license photo 10 times and then I didn't think it worked and all of a sudden it just worked but it was frustrating

Janine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert E. 
Clasificación:
5.0

Nothing, overall a great experience.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDR S. 
Clasificación:
5.0

After a check in process and inspection, the trailer was OK'd and I went on my way. Very simple and easy. It made moving all the way from Florida to upstate New York very nice. Gracias.

JEFFREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas S. 
Clasificación:
5.0

Very friendly and helpful folks! Will return again.

David D. 
Clasificación:
5.0

Salesman was so professional and. helpful.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
3.0

Truck was not received with 1/2 tank of gas, sounded like it had an exhaust leak, and the overhead door was almost impossible to open or close. No discount offered for returning it with more gas than I received it.

Scott E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominica A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ava E. 
Clasificación:
4.0

Not much. From on-line reservation to pick-up to return all went smoothly. Agent knowledgeable and friendly. All good, thank you Fred

fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShane P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alisha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter F. 
Clasificación:
4.0

El cliente no dejó un comentario.

dan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K.  |  First Impressions 
Clasificación:
5.0

It worked out good. We appreciate your help. Gracias.

Eugene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra C. 
Clasificación:
5.0

Always have good luck with your location (40) years

Fredrick D. 
Clasificación:
5.0

Very helpful

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Thanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly. My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.

CHRISTOPHER C.  |  Overall Experience 
Clasificación:
1.0

Management has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mind

Jonathan A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue B. 
Clasificación:
3.0

El cliente no dejó un comentario.

carissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VLADIMIR B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE ALPHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLEYOLANDA P.  |  First Impressions 
Clasificación:
5.0

Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.

DONNA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberta B.  |  First Impressions 
Clasificación:
5.0

Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!

John R.  |  Overall Experience 
Clasificación:
5.0

The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!

Louis C.  |  Overall Experience 
Clasificación:
2.0

1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Mr. Blair is a very helpful guy.

Allen S.  |  Overall Experience 
Clasificación:
5.0

I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.

John R.  |  First Impressions 
Clasificación:
1.0

I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.

NORA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica H.  |  Online Move In 
Clasificación:
5.0

The gentleman was very helpful and courteous. Explained everything and was very professional

Albina R.  |  First Impressions 
Clasificación:
5.0

After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.

Virginia S.  |  Overall Experience 
Clasificación:
2.0

Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it out

John D.  |  Overall Experience 
Clasificación:
5.0

staff always pleasant and helpful

CHARLES L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S.  |  First Impressions 
Clasificación:
1.0

I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520

Candy F.  |  Overall Experience 
Clasificación:
5.0

I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.

Dominick P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NORA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk B.  |  Overall Experience 
Clasificación:
4.0

The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent

Frank R.  |  First Impressions 
Clasificación:
5.0

The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth Russell

Elizabeth R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory P.  |  Overall Experience 
Clasificación:
5.0

Thanks it worked perfectly.

James H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

Really professional, thanks

Jose A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick P.  |  First Impressions 
Clasificación:
5.0

The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.

Olivia H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Tracy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah K.  |  First Impressions 
Clasificación:
5.0

Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.

William Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R.  |  Overall Experience 
Clasificación:
3.0

The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don't like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.

Chad L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott G.  |  Overall Experience 
Clasificación:
5.0

I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.

Jeanette C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrinka D.  |  First Impressions 
Clasificación:
5.0

Great service great outside units just wondering one thing is there 24 hour access to the units outside

Manuel C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandr b.  |  Overall Experience 
Clasificación:
1.0

The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.

Ashley Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin L.  |  First Impressions 
Clasificación:
5.0

The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.

Linda F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F.  |  First Impressions 
Clasificación:
1.0

Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.

KAREN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G.  |  First Impressions 
Clasificación:
1.0

The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.

Vanessa J.  |  First Impressions 
Clasificación:
5.0

Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.

Robert S.  |  Overall Experience 
Clasificación:
5.0

The manager and staff were polite, professional and extremely helpful!

Philip O.  |  Overall Experience 
Clasificación:
1.0

Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people

Pierre H.  |  Overall Experience 
Clasificación:
5.0

N/a

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

Brian and Ray are great! Remember them when you're looking to promote from within; they both deserve it! Fantastic Customer Service!

Barbara B.  |  Overall Experience 
Clasificación:
5.0

Great service

Jack O.  |  Overall Experience 
Clasificación:
1.0

I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.

Karen P.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable, friendly, and efficient

Rebecca M.  |  First Impressions 
Clasificación:
5.0

The manager Brian was very helpful and knowledgeable.

Robert R.  |  Overall Experience 
Clasificación:
3.0

We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.

MARY H.  |  Overall Experience 
Clasificación:
5.0

wonderful experience..professional ,easy and fast..Brian was great in every way..thank you

Lucille L.  |  First Impressions 
Clasificación:
5.0

The owner is great. Very knowledgeable and fast.

Nelson O.  |  First Impressions 
Clasificación:
4.0

Bueno

Laura R.  |  Overall Experience 
Clasificación:
5.0

No comment

jeffrey j.  |  Overall Experience 
Clasificación:
1.0

I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.

Valerie T.  |  First Impressions 
Clasificación:
2.0

We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.

Massiel R.  |  Overall Experience 
Clasificación:
5.0

Great service

Bethany S.  |  Overall Experience 
Clasificación:
5.0

Brian handled my storage unit rental efficiently and provided exceptional customer service.

Linda S.  |  First Impressions 
Clasificación:
5.0

Staff was very professional and helpful

Robert R.  |  First Impressions 
Clasificación:
5.0

Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.

Debra P.  |  Overall Experience 
Clasificación:
5.0

It went really smoothly.

Alex M.  |  First Impressions 
Clasificación:
5.0

Only 1 card key given

DONNA A.  |  Overall Experience 
Clasificación:
5.0

Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.

Timothy D.  |  First Impressions 
Clasificación:
5.0

They was very nice and helpful

sandra l.  |  Overall Experience 
Clasificación:
5.0

Overall great experience

Tina O.  |  Overall Experience 
Clasificación:
5.0

The owner is really involved and give you everything you need to enjoy your experience.

Xavier K.  |  Overall Experience 
Clasificación:
5.0

Wonderful,hardworking staff.

Anita S.  |  Overall Experience 
Clasificación:
5.0

They were wonderful to work with and they were understanding to what I was going through. ¡Gracias!

todd m.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem

CARLO G.  |  Overall Experience 
Clasificación:
5.0

The manager, Brian, was extremely knowledgeable, friendly and helpful.

Robert B.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia.

Frank S.  |  Overall Experience 
Clasificación:
4.0

Friendly staff, storage unit was clean.

Craig B.  |  First Impressions 
Clasificación:
1.0

Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.

Douglas H.  |  Overall Experience 
Clasificación:
5.0

Great experience with storage. Brian, the manager, was very helpful!! Thank you!

Taylor M.  |  Overall Experience 
Clasificación:
5.0

Everyone I had the pleasure of dealing with was professional and determined to get me on my way.

Michael K.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Kind and helpful.

Chistopher M.  |  Overall Experience 
Clasificación:
1.0

They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone

Zuleika B.  |  Overall Experience 
Clasificación:
5.0

.

Nicholas F. | Reservación
Clasificación:
1.0

The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.

Ryan M. | Reservación
Clasificación:
5.0

Owner was friendly, patient and thorough. Great experience.

Xavier K. | Reservación
Clasificación:
5.0

The main gate was broken at the time, so the facility was not secure. Customer service was great!!

MARK S.  |  Overall Experience 
Clasificación:
5.0

Everything was great,uhaul good condition,customer service was excellent thank you Brian.

Debbie S. | Reservación
Clasificación:
5.0

staff were very helpful and facility and vehicles were clean.

Shari D.  |  Overall Experience 
Clasificación:
5.0

Awesome great service

Ken B. | Reservación
Clasificación:
5.0

they were good

BETTY T. | Reservación
Clasificación:
5.0

great customer service. Everything was ready for me as scheduled. I would return and use them again

MARK S. | Reservación
Clasificación:
5.0

The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.

Stephen H.  |  Overall Experience 
Clasificación:
5.0

Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked

Kimberly W. | Reservación
Clasificación:
4.0

Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.

Paul s.  |  Overall Experience 
Clasificación:
3.0

Very happy with all service from them

michelle H. | Reservación
Clasificación:
1.0

My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.

Elizabeth T.  |  Overall Experience 
Clasificación:
4.0

Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.

Jessica C.  |  Overall Experience 
Clasificación:
3.0

Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.

DE BAO X.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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