Customer Reviews for U-Haul Moving & Storage of Upper Marlboro

218 comentarios

8000 Penn Randall Pl   Upper Marlboro, MD 20772

(301) 735-6988

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 735-6988

8000 Penn Randall Pl
Upper Marlboro, MD 20772

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

EARNEST M. 
Rating:
5.0

Customer did not leave a comment.

KINARD C. 
Rating:
4.0

The box did not arrive on time. When calling to inquire I did not always get satisfactory answers to my questions. Some aspects were outstanding, like the delivery driver and her communication.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Gary Y. 
Rating:
5.0

Staff is friendly and knowledgeable. Equipment was ready, staff hooked up trailer and performed operational and safety check. Would recommend this center to anyone.

MARTINEZ B. 
Rating:
5.0

Nothing

Elijah M. 
Rating:
5.0

No improvements neccessary at that location. Both gentlemen who helped me with my transaction were spot on and friendly too. Would do business with again.

SHAWN B. 
Rating:
5.0

Great customer service

William T C. 
Rating:
5.0

Donald provides great customer service. Great guy. This location seemed under-staffed, though.

James M. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Outstanding customer service!

MICHEL A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Personal was professional, listened to my concerns and gave helpful suggestions that addressed what l needed.thanks for being a real organization.

Bobby P. 
Rating:
4.0

Customer did not leave a comment.

LEON P. 
Rating:
5.0

Customer did not leave a comment.

Tomar K. 
Rating:
5.0

Customer did not leave a comment.

MASHAWN V.  |  Overall Experience 
Rating:
5.0

The customer service was superior. That means alot to me. They were very knowledgeable and helpful. The store was very nice and clean.

ANPHON F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Everything was great, Thank You

PETER V. 
Rating:
5.0

Customer did not leave a comment.

Derek S.  |  Overall Experience 
Rating:
5.0

It was a great experience.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
4.0

The outside of the truck was clean, but the inside was not; nor sanitized. Nevertheless, I would recommend this location. The customer service and cleanliness of the store were above excellence.

URSULATERESA W. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
1.0

I filled the gas before I dropped the truck off to the closed location. However, I was charged $40 for fuel. I also reserved for a 1 way transport. The rep called to change my reservation to be picked up from the drop off location. I couldn't do that. I was then told I couldn't get a truck unless I brought it back to that location. Not only was I inconvenienced by the location changing my reservation. But I was also overcharged $40 for gas. I would never use this location again.

Darlene B. 
Rating:
5.0

The whole team was amazing!!

Kinard C. 
Rating:
5.0

Great experience with staff and rental rental

GREGORY F. 
Rating:
5.0

Excellent experience with management and staff very professional rental truck was ready, clean and they went over the operation of truck.

GREGORY F. 
Rating:
5.0

Keep up the great job

MELVIN H. 
Rating:
5.0

All is well!

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Danitra L. 
Rating:
4.0

Very fast and friendly agents, customer service was great

RICHELE M. 
Rating:
5.0

Customer did not leave a comment.

Yvonne G. 
Rating:
5.0

I think it was great and easy. Very friendly.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Excellent customer service

Jay T. 
Rating:
5.0

Customer did not leave a comment.

Chantalle H. 
Rating:
5.0

This location was new and clean. Service was quick for pick up and return of vehicle was hassle free, no gimecks or schemes like other rental companies. Thanks for continuing the great integrity Uhaul.

SIMMIE W. 
Rating:
5.0

Gentleman working there was so nice and professional.

Ana V. 
Rating:
5.0

Update online service to the local stores

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Chantalle H. 
Rating:
4.0

Customer did not leave a comment.

Bert D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICH L. 
Rating:
5.0

All was Good, no need for improvement !

BESSIE W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  Overall Experience 
Rating:
5.0

This was the most professional U-Haul establishment I have ever been to.

FERNANDEZ B. 
Rating:
5.0

I am very satisfied and happy with the services received always from everyone in the uhaul office. Thank you

DUPREE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fransine B. 
Rating:
5.0

I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless 🙏 everyone.

P. GDORA C.  |  Overall Experience 
Rating:
5.0

These gentleman was excellent!!!

Rhonda S.  |  First Impressions 
Rating:
5.0

The staff was extremely kind.

RHONDA S. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Store rep epitomized customer sevice!! I forgot his name ( black male mid 40'-50's).

Jarvis H. 
Rating:
5.0

Customer service Rep was outstanding. Don't remember his name but 2 thumbs up from me!!

Kenneth H. 
Rating:
1.0

Sale the company

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Fast, efficient, and friendly. The trailer was ready to hook up and pull away. Helpful and courteous staff.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

No recommendations for improvements

Thesolina H. 
Rating:
5.0

Customer did not leave a comment.

ALPHONZY A. 
Rating:
5.0

Nothing at the moment. I always get great service at this location. The team is friendly, efficient and caring. The process was painless, that's way the location is my service of choice every time I needed a truck.

CYNTHIA J. 
Rating:
5.0

That location is always a great experience...🙂

WILLIAM D. 
Rating:
5.0

The guys at this location are extremely helpful and flexible, they helped me get a big project done right in time

AQIYL R. 
Rating:
2.0

When I arrived, I was informed that reserving a unit online doesn’t actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.

Paul R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Khalilah C. 
Rating:
5.0

Keep up the great job

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA B. M.  |  Overall Experience 
Rating:
5.0

The rental started rocky in that there were errors in the system regarding the amount quoted. However, the representative on the phone and at the location Don and Dee were superb with getting everything corrected!!

Darryl S. 
Rating:
5.0

Keep up the great work

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C.  |  Overall Experience 
Rating:
5.0

Customer service was excellent and very helpful.

Steve J. 
Rating:
5.0

Keep up the good work

MELVIN H. 
Rating:
5.0

Excellent Customer Service

DONNA F. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

mario O. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  First Impressions 
Rating:
4.0

Service was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business

CASSANDRA S.  |  Overall Experience 
Rating:
1.0

The worst experience I will never use U Haul again

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

MACK L. 
Rating:
5.0

Customer did not leave a comment.

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Enemecio Z. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R. 
Rating:
5.0

Customer service was excellent, they were friendly and helpful with what I needed and great timely manner I would highly recommend this location!

Corey A. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Service is always great, keep up the good work.

MELVIN H. 
Rating:
4.0

Renting one way is an issue. You can't hardly find them even if they book it.

Cheryl G. 
Rating:
4.0

Customer did not leave a comment.

Patricia S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

No, great customer service.

bobbie B. 
Rating:
5.0

Customer did not leave a comment.

JEANNINE W.  |  Overall Experience 
Rating:
5.0

Excellent service from manager very professional and helpful also manager's co-worker was very professional and dedicatedly to help customers this is the best experience that I had thank you very much I will recommend this location to do business

pablo S. 
Rating:
5.0

I have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!

DEBORAH F.  |  Overall Experience 
Rating:
4.0

Attendant was very helpful!

James C. 
Rating:
5.0

Personnel was very professional and courteous. Keep up the good work.

MELVIN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

try to do more safety checks on the equipment.when i went to pick up my car dolly one of the straps was damaged & i had to get a different one, but still got what i came for.all in all i was satisfied with my visit.

MARK F. 
Rating:
5.0

Excellent customer service would definitely rent from this location again. Very friendly staff!😊

Robin A. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

Customer did not leave a comment.

Ragan W. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Service was great, keep up the good work

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia O. 
Rating:
5.0

Very professional and helpful

Martin J. 
Rating:
4.0

Customer did not leave a comment.

ShaRonne B. 
Rating:
5.0

Customer did not leave a comment.

Antoine B. 
Rating:
5.0

Customer did not leave a comment.

Safiya I. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

N/A

Paul T. 
Rating:
5.0

Outstanding Customer Service!

Norman P. 
Rating:
5.0

Customer did not leave a comment.

CARRIE N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES I. F.  |  Overall Experience 
Rating:
5.0

I had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.

GREGORY F.  |  Overall Experience 
Rating:
5.0

haven't moved in yet

Briana L.  |  Reservation 
Rating:
3.0

Experience was great! Staff was very helpful.

AISHA S.  |  First Impressions 
No reviews have been submitted for this location.

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