Customer Reviews for U-Haul Moving & Storage of Upper Marlboro

383 comentarios

8000 Penn Randall Pl   Upper Marlboro, MD 20772

(301) 735-6988

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 735-6988

8000 Penn Randall Pl
Upper Marlboro, MD 20772

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ALEAZOR N.  |  Overall Experience 
Clasificación:
5.0

Our experiences with U Haul has been excellent from beginning to end. We called U-Haul last minute when another moving company failed to show up. They got us a box within a day. All the stuff was stored, moved and deli

Jennifer F. 
Clasificación:
3.0

Ninguno

DAVID C.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Thank you for your courteous professionalism.

Chantice C. 
Clasificación:
2.0

Misleading information on website and customer service calls. Hidden costs, Discrepancies between online and phone quotes which in total costed me $400 more. Very poor experience and I doubt I will be using Uhaul services again.

Farah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Oscar C. 
Clasificación:
3.0

The staff was just fine. The truck was just old. Lights were terrible for driving at night, to include dashboard lights. I couldn't even see the gear shift indication on the dashboard as the light was out. Wipers didn't do a good job when it rained. You couldn't even link one's phone to the radio via bluetooth! That's a tremendous safety feature lacking in itself!

Brendon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin H. 
Clasificación:
5.0

Very kind, great customer service and efficient.

Ishmila W. 
Clasificación:
5.0

Drop off went smooth. Good service. Great work!

Ishmila W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence H. 
Clasificación:
3.0

Ubox was the biggest headache at every turn. I would spend the extra and use PODS to do over again. Moving is stressful enough. 1) I booked online for Bladensburg Road. Without calling me, Uhaul transferred the rental to South Capitol. I only learned of this transfer (and the later transfers) by checking my account online. 2) After confirming 3 days prior to loading at the South Capitol location, again without telling me, they transferred my box reservation to Upper Marlboro. I had to pay my movers for extra travel time because we only planned a within DC move. Uhaul did not reimburse the additional costs for transferring the reservation without my consent or notice. 3) I only used 2 boxes although I ordered 3. Michael at Upper Marlboro kindly refunded the rental cost for the box but could not update the delivery info in the system. So when my 2 boxes arrived in Denver, they charged me an additional $700 for delivery of the third box I never used. Getting a refund seems impossible as I've emailed the local office, called corporate, and I'm still looking at the full cost on my credit card. I'm expecting the worst when I go to actually retrieve my personal belongings from the boxes and can only hope they have not lost them or confused them with someone else's belongings. It has been a nightmare.

Emily S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Shaniece C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria J. 
Clasificación:
5.0

Keep up the good work

Nelson G. 
Clasificación:
3.0

DELIVER MY BOXES ON THE DATE PROMISED. I WILL NEVER USE UHAUL AGAIN.

Chris D. 
Clasificación:
5.0

Fantastic crew! Very hard working. These folks could definitely use more help. Servicio al cliente de excelencia.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine F.  |  Overall Experience 
Clasificación:
1.0

I ordered a dolly, which was not there. The car's dash stated it had a tire inflation issue. While the vehicle performed fine, this gave me concerns and no representative gave me a heads up on this. Also, it took a long term to pick up the vehicle.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE Y.  |  First Impressions 
Clasificación:
5.0

none at this time

Chris S. 
Clasificación:
5.0

Great service we were in good hands

Antoine J. 
Clasificación:
5.0

I have no complaints or improvement ideas. Great job! From beginning to end was great.

Marie M. 
Clasificación:
5.0

Unless less you want to provide free coffee and donuts in the morning when customer are picking up their rental truck the site Manager: Mike Kafant is doing an excellent job.

Gregory F. 
Clasificación:
3.0

Ubox do not hold as much as advertised. Each box do not hold a one bedroom apartment. Most apartments have living and dining room sets. One Ubox does not hold that much.

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie D. 
Clasificación:
5.0

Rental equipment needs to be serviced & no customer should be issued a rental with en empty gas tank.

Rosalind J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

They went out of there way to make it easy. The best experience of the whole screw up day. Every one there amazing and very helpful. Best experience I have had a U-Haul place. Send people there

Andrew P. 
Clasificación:
5.0

Your establishment is great and excellent keep it up.

Sunday O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona S. 
Clasificación:
5.0

N/C

Robert O. 
Clasificación:
5.0

Non

Henry A. 
Clasificación:
3.0

Completed online reservation and was contacted afterwards that the pickup/drop off location was changed. This added 34 miles and about $48 ($1 per mile + 3 gallons of gas) in additional charges. I proposed $10 credit for the inconvenience and costs and was declined. Bit of a downer on their location change after the reservation was finalized, not to mention that my $100 rental ballooned to $150.

Bryan D. 
Clasificación:
3.0

Having customer service be a LOT more understanding when unforeseen events occur. Offering help instead of ultimatums would be A LOT more conducive for returning customers.

Alejandro P. 
Clasificación:
5.0

I didn't know that there was another location other than the camp springs site. I learned something new. I think that the pads that was rented should be sold to the customers as an option as well for the same low price.

Colette J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

Try to have at least 2 associates to assist customers.

Darryl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin A. 
Clasificación:
4.0

Fix the uhaul website so that you can only book a specific size truck based on true availably at a location. I tried to get a 20 ft truck in one location and the website let me book. Later that night they transferred me to a different location. Called that location two days prior to moving and they didn't have the truck. Had to go to a site 20 miles away. More accurate information would benefit everyone

Branden O. 
Clasificación:
4.0

Better hours. Hours that blend in with the hours and traffic of neighborhood.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA B. 
Clasificación:
3.0

Got charged a cleaning fee for no reason at all The website kept saying I didn't have a reservation and I did .It kept doing that when I picked up vehicle and when I dropped it off .The loading area of truck on the inside WAS GREASY.It was like someone poured motor oil on the floor .Me and my son both slipped and fell a couple of times in the truck . I will be contacting corporate over a discount or refund .Imagine while you are moving and you and your helpers keep falling because of the inside of the truck feeling like a skating rink Not happy at all

Aaron F. 
Clasificación:
3.0

I would stress to the store employees a better overall customer service experience.

Maurice B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lamont C.  |  First Impressions 
Clasificación:
5.0

Outstanding Customer Service and affordable storage and always helpful

Charles C.  |  Overall Experience 
Clasificación:
5.0

The manager mike was great had a great deal of customer service and professionalism..

Bobby G. 
Clasificación:
5.0

This is a really nice location. I was in and out quickly and the staff was nice. The location was also very nice inside and out (not rundown and old like some other locations).

Andrew B. 
Clasificación:
5.0

Good customer service.

Monica G. 
Clasificación:
5.0

Great customer service. Very professional and curteous.

Tonya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick H. 
Clasificación:
3.0

The location was hard to find on Nav system.

Edwin B. 
Clasificación:
5.0

Quick efficient and amazing customer service

Keith M. 
Clasificación:
2.0

El cliente no dejó un comentario.

MYRA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marva C. 
Clasificación:
5.0

Very customer friendly staff.

LINDA T. 
Clasificación:
5.0

Ninguno

Joseph G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA J. 
Clasificación:
5.0

N/C

DEVIN B. 
Clasificación:
5.0

Michael was extremely helpful and provided good information about how to backup and turn the uhaul trailer. It would be helpful if UHAUL provided a hardcopy instruction sheet outlining the "How To" process.

GWENDOLYN M. 
Clasificación:
5.0

Truck was rough. Was the worst truck I have ever rented

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

I always receive excellent customer service from the U-Haul Moving and Storage of Upper Marlboro location.

Gregory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELAWN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSARIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose G. 
Clasificación:
4.0

Price quoted on internet was less than charged at the location and I cancelled the trailer which was included in the original on line quote. I also used 200 miles less with no credit given. Other that, the service and experience was great.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan W. 
Clasificación:
5.0

Excellent Rental Truck Experience with Management and Staff. Great check-out and check-in experience!!!

Gregory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

thelma J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

The person on duty was great very professional and helpful I was in and out in no time to complete my moving thanks UHAUL!

BRENDA H. 
Clasificación:
5.0

Keep up the good work Thank you

MELVIN H. 
Clasificación:
5.0

N/C

TOFIK G. 
Clasificación:
5.0

Being able to check-in online makes the process much easier and quick. It was very easy.

Pamela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk S. 
Clasificación:
5.0

My experience with this facility has always been a pleasant one!

RUTH G.  |  Overall Experience 
Clasificación:
3.0

As a new user of U-Haul,i was asking questions from the lady who first attended to me,and she was so friendly and happy to explain. However the other guy that i met when i returned the truck was so rude and unfriendly. When next I come to this location or send someone there,I'm not gonna do anything if i meet this rude and unfriendly brown hair guy!

AKINTAYO O. 
Clasificación:
4.0

I have no complaints or advice. Thank you

Antoinette J. 
Clasificación:
1.0

Don't like the new set up uhaul has especially with the uboxes. I was an old customer with Capital Beltway for years and was very happy with them, had a nice spacious unit and very affordable I had to give up when uhaul took over. Don't like that I have to call 24 hours in advance to access my storage that's ridiculous. Not happy and looking for better options.

JEFFERY J.  |  Overall Experience 
Clasificación:
5.0

I love this UHaul location. It's very clean, neat, and service is always good and helpful. Thank u Kisha! The vehicles are also clean and have moving accessories in the trucks should you need to rent them.

GAIL S. 
Clasificación:
3.0

The technical person there Philip Herbig did not take a picture that I'm aware of of the back of the vehicle after he connected it in a way that I've never had it connected before you never run the chains through the bar on the hitch he just hooked the hook piece into it and put the rubber pieces on it if that gets wet that would pop loose he needs to be retrained on how to hook a vehicle up. I didn't notice it until I brought the trailer back I I'm formed another technician when I brought it back that this is how it's hooked and that is not correct I've never had it hooked that way in any of the years I've been to any U-Haul.

Fayton G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnest M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANICE L.  |  Overall Experience 
Clasificación:
5.0

Excellent customer Service at this location. Very helpful representatives. They even upgraded my rental due to original not available with no extra charge.

Christina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

do the same thing that you are doing 👍🏾

Hasmon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY H. 
Clasificación:
4.0

We would have stayed there if we had been able to keep the storage unit. We had been there for years! You always were pleasant and worked with us. I was so disappointed when the decision was made to go to U-boxes. That's the only reason we left. Best wishes for continued success. DelMarVa Depression Glass Club

Kay H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Lamar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA A. S.  |  Overall Experience 
Clasificación:
5.0

I've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.

Stephanie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MASHAWN V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bert D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M.  |  Overall Experience 
Clasificación:
5.0

I am very satisfied and happy with the services received always from everyone in the uhaul office. Gracias

DUPREE M.  |  Overall Experience 
Clasificación:
5.0

I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless  everyone.

P. GDORA C.  |  Overall Experience 
Clasificación:
5.0

These gentleman was excellent!!!

Rhonda S.  |  First Impressions 
Clasificación:
2.0

When I arrived, I was informed that reserving a unit online doesn't actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.

Paul R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA B. M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine B.  |  First Impressions 
Clasificación:
4.0

Service was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business

CASSANDRA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNINE W.  |  Overall Experience 
Clasificación:
5.0

I have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!

DEBORAH F.  |  Overall Experience 
Clasificación:
5.0

Personnel was very professional and courteous. Keep up the good work.

MELVIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES I. F.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.

GREGORY F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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