Customer Reviews for U-Haul Moving & Storage of Upper Marlboro

728 reviews

8000 Penn Randall Pl   Upper Marlboro, MD 20772
(Off Capital Beltway)

(301) 735-6988

View Facility Map

Office Hours

  • Mon-Thur: 8 am–7 pm
  • Fri: 8 am–8 pm
  • Sat-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 735-6988

8000 Penn Randall Pl
Upper Marlboro, MD 20772
(Off Capital Beltway)

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–7 pm
  • Fri: 8 am–8 pm
  • Sat-Sun: 9 am–5 pm
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I prefer this location because of the convenience and mostly because there is a great group of people working here

Alberta B 
Rating:
5.0

Continue providing great customer service.

Shirley W 
Rating:
5.0

Customer did not leave a comment.

Dylan M 
Rating:
4.0

Customer did not leave a comment.

kim f 
Rating:
5.0

Thank you to both the young man and young lady who helped me! Keep up the great work!!

Elsie C 
Rating:
5.0

Have the system upgraded to show that the equipment is in the proper place before rental reservations. My wasn't where it was supposed to be. I had to got to another facility that opened later than the time allotted pushing behind the time I wanted to get to my destination and back.

ERNEST S 
Rating:
4.0

Customer did not leave a comment.

Barry W 
Rating:
5.0

Very friendly staff, I was in and out in no time at all

George S 
Rating:
5.0

This is the only location I prefer because the staff is excellent. They are courteous, professional and helpful

Alberta B 
Rating:
5.0

The trailer we received met our intended need. However, the rolling door was a bit rough going up and down, I sprayed some WD-40 on the track and that made it easier to roll up and down. Although the rolling door got stuck up in the trailer twice and it was a hassle to get it down.

Troilinn M 
Rating:
5.0

Thimas and his co-workers are the best!

Alberta B 
Rating:
5.0

Customer did not leave a comment.

Aiah F 
Rating:
3.0

District mngr did not assist me with Uhaul truck rental and did not call per my request to discuss issues during truck rental

lorrele J  |  First Impressions 
Rating:
4.0

The person that waited on me was vey helpful.

McKinley M 
Rating:
5.0

The entire rental experience was extremely pleasant. Better than expected. Thank you.

Reginald T 
Rating:
5.0

Everyone I encounter at this location are excellent!. I love renting a trailer from this location and am very disappointed if the trailer size is not available here.

Alberta B 
Rating:
4.0

I was given the key for a different truck than I ordered, but while on the road, the customer service agent straightened out the paperwork and let me keep the truck I had. The only issue was the truck was low on gas.

Joe S 
Rating:
5.0

Michael was the attendant there and he made a miserable experience at least bearable. He was helpful and went above and beyond to help me.

Felix W 
Rating:
5.0

The staff with the young ladies was definitely impeccable and there customer service was wonderful

Phillip H 
Rating:
5.0

Every person I have encountered at this location is very polite, professional, and friendly. Check my record, this is the one location I come to regularly.

Alberta B 
Rating:
5.0

It was great

Allen O 
Rating:
4.0

Customer did not leave a comment.

franklin s 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Nothing you’re doing a great job

BRAINARD H 
Rating:
5.0

Customer did not leave a comment.

roberto c 
Rating:
5.0

Customer did not leave a comment.

JAVIER M 
Rating:
5.0

Everyone was great and friendly to work with.

Brian L 
Rating:
5.0

Customer did not leave a comment.

franklin s 
Rating:
5.0

The return process was wonderful the representative knew exactly what I needed and was able check me out in 5 minutes!

Ronald M 
Rating:
4.0

Customer did not leave a comment.

NATASHA J  |  Overall Experience 
Rating:
5.0

Nothing Everything Was Perfect!! Thank You again

Tresa W 
Rating:
3.0

I was charged extra, more money then the agreement was agreed to.

Ricky G 
Rating:
5.0

Customer did not leave a comment.

JESSIE C  |  Overall Experience 
Rating:
5.0

Nice costumer service

JAVIER M 
Rating:
4.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

Kathy R 
Rating:
3.0

Customer did not leave a comment.

Gerardo C 
Rating:
1.0

Pricing was too much, truck acceleration was terrible.

zoraida v 
Rating:
5.0

Great customer service

Delonta B 
Rating:
4.0

The young ladies who checked me in and out was great. Very pleasant to talk and work with.

Barry W 
Rating:
5.0

Customer did not leave a comment.

Stephen G 
Rating:
5.0

I look forward to the great customer service I get from this location. The staff are excellent

Alberta B 
Rating:
4.0

Customer did not leave a comment.

Harry J 
Rating:
5.0

Customer did not leave a comment.

ALBERT H  |  First Impressions 
Rating:
5.0

Outstanding service. Courteous, friendly and prepared. Picking up and returning. I had a wonderful experience and would rent from that location again.

Anthony H 
Rating:
5.0

Pleasant experience!

JASBIR M 
Rating:
5.0

Everyone that works there have good customer service skills. I will never go back to the Andrews !!!

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

Jovanna H 
Rating:
5.0

Keep up the great work

Melvin H 
Rating:
5.0

Only issue was having to upload a photo of your driver's license in a building with poor cell reception so I had to walk out front. Would be easier of Uhaul had scanners so they could do it at the counter

Meghann D 
Rating:
4.0

Customer did not leave a comment.

Larya W 
Rating:
5.0

I will say I have moved many times in my years and this was the cleanest location and the cleanest truck inside I’ve seen ever customer service was great. Definitely will use this location and recommend this location to my friends and family. Annesha was great and gave me perfect customer service.

Shannon E 
Rating:
5.0

The 19.99 marketing is a scam. I was charged for mileage, 47 measly miles, at ten dollars per mile and 30 dollars for using a quarter tank of gas. This three hour rental cost me seven times the advertised rate. $30 for insurance also. The upsell is ridiculous. Never will I use u-haul again. It would have been more economical to go to enterprise. I should report this transaction to the authorities. This is definitely an unfair trade case

Rosemary H 
Rating:
5.0

This is a great Uhaul franchisee. The staff are friendly and keep the place clean. They greet me on arrival, even in the parking lot. They lean forward with customer service. Also, they are diligent with trailer safety protocols and take photo proof each time I've been here. The facility itself is good with space to turn around with a trailer. I enjoy my experience at this location and let my friend know. Allan Manuel

Allan M 
Rating:
3.0

Manager Mike is a good guy yo do business with and I appreciate him. Barry

Barry W 
Rating:
5.0

Thank you so much fantastic job

Shirley t 
Rating:
5.0

Customer did not leave a comment.

Kourtney H 
Rating:
5.0

Customer did not leave a comment.

Randall M 
Rating:
5.0

Customer did not leave a comment.

Derrick W 
Rating:
5.0

Michael and his entire staff were very helpful, friendly, professional in assisting me to rent the U-Haul van. I've rented from them before and I'll continue to do so in the future! Richard Landon

Richard L 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

Aelese F 
Rating:
5.0

Customer did not leave a comment.

Walter M 
Rating:
5.0

Great people.

LESZEK W 
Rating:
4.0

We had a Uhaul right around the corner, however we had to use a different uhaul to drop off the unit a few miles away. Why did it overlook the one around the corner from 33527 on Martin Luther King dr.

Martha O 
Rating:
5.0

Customer did not leave a comment.

INDIA K 
Rating:
5.0

This facility and staff is my preference. I always get courteous and professional service. I don’t like when I get a report that the equipment I want to rent us not there

Alberta B 
Rating:
5.0

Customer did not leave a comment.

Reginald W 
Rating:
5.0

Everything good thanks

Levani E 
Rating:
5.0

Customer did not leave a comment.

Vicente O 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
1.0

I"m in disbelief, the female attendant who checked me in asked, did I refuel the tank. Not only did l refill it, I over filled it and stated joke fully, " I wish I could cipher some back. She still billed me for an extra 2 gallons. Then instead of notifying me I let my motorcycle cover in the truck, it gets discarded and I'm charged a $25 fee. Nothing else was in the truck. I simply transported my motorcycle. I would recommend customers stay for check out.to avoid over charges. Thanks

perry h 
Rating:
5.0

Customer did not leave a comment.

Shaina C 
Rating:
5.0

Customer did not leave a comment.

craig o 
Rating:
5.0

As I shared in the office, since my container was abruptly transferred from Tacoma Park to your location, the service has been excellent. Really appreciate you all. You have made this last leg of this U-haul experience the best, ever.

MARLON B 
Rating:
3.0

Customer did not leave a comment.

Michelle A 
Rating:
5.0

Great customer. Young man was very respectful and courteous. However, the truck was pulling to the right while driving between 36-50 MPH.

antonio w 
Rating:
5.0

Everyone who helped me during my 3 visits were friendly and efficient! Thanks yall!

Mamei W 
Rating:
5.0

Customer did not leave a comment.

Nyna A 
Rating:
3.0

Customer did not leave a comment.

VERNON R 
Rating:
5.0

Everybody was very courteous.

Diane J 
Rating:
5.0

Customer did not leave a comment.

Atul S 
Rating:
5.0

Friendly and very quick

Matthew H 
Rating:
5.0

I like this location. The staff is friendly and courteous

Alberta B 
Rating:
5.0

Customer did not leave a comment.

Carlos N 
Rating:
3.0

Customer did not leave a comment.

maria m 
Rating:
4.0

The customer service I received at 4599 ALLENTOWN ROAD from one Gio was appalling! He was RUDE and CONDESCENDING. He exhibited a very disrespectful attitude. He was very unprofessional. I lodged a complaint at the Washington DC scheduling office. Gio needs a disciplinary action from management and an in-service training to better his CS skills. If Gio worked for me, I would fire him on the spot! He is sooo disrespectful!!! I had to leave and return my truck and trailer to the PENN PL location where they were very professional and respectful.

alex s 
Rating:
5.0

The staff there are really polite and helpful

Alberta B 
Rating:
5.0

Customer did not leave a comment.

Diamond G 
Rating:
5.0

Everything was nice and easy and the desk person made it real good for me thanks

Maurice J 
Rating:
4.0

Customer did not leave a comment.

Shushanna M 
Rating:
5.0

The customer service was superb from each (3) employee that I encountered. That is rare these days.

Ted Y 
Rating:
5.0

You'll have wonderful customer service.

Michelle B 
Rating:
5.0

The young lady at the front desk was very polite and helpful. I

Janet S 
Rating:
5.0

Nothing that I can think of, maybe stay open overnight. Ha ha

Robert W 
Rating:
5.0

Customer did not leave a comment.

Porshia M 
Rating:
5.0

Customer did not leave a comment.

Stephanie W 
Rating:
3.0

Stop using partial rental days schemes to get the truck back the same days. We pay the same amount for a rental fee regardless if we rent for one hour or the full day.

Ervin L 
Rating:
4.0

Check out the auto lamps (turning lamps, dome, flashers) are all working.

Barry W 
Rating:
5.0

nice employee explained everything n was very fast delivery of the truck

nelson u 
Rating:
5.0

I’m not certain how many moving pads were included but I got charged $155 for them and they were turned in. Also prior to being charged $155 there was a $139 credit and I didn’t receive that either.

Lanette B 
Rating:
4.0

The Uboxes were smaller than the person that recommended I use them than I thought. I ended up using 5. I did tell the person who took my reservation how many rooms I needed to store. Two Uboxes was not nearly enough. I want to commend April on a job well done. She was on time with every delivery and pick up. Very pleasant to work with and communicated well during the moving process from start to finish. April was professional and truly made the whole process stress free because of her concern to ensure I had what I needed and when. Thank you April!!!!

Denise D 
Rating:
1.0

The questions that have been asked, my most honest rating is that the service was acceptable. My grievance is about honesty in pricing. In the contract we received an estimate regarding the price for the rental. We were subsequently charged this price plus tax when we picked up the vehicle. We were given a discount and directed to return the vehicle to a location in Upper Marlboro, Md. When we went to drop it off at this location, the proprietor refused to take it. We were then directed by you to take it to another location. After dropping the vehicle off, we were levied with an extra charge. This appears to be a breach of contract and an unjust fee. We are appealing this fee through your company as well as with our credit card issuer. Our overall rating would be one star. We would also not recommend this company to our friends; however, we are aware that you control the largest share of the moving van rental space. We also know that this lack of recommendation would do very little to impact your business prospects.

Michael M 
Rating:
4.0

I would have preferred closer to where I live. Very helpful and friendly staff.

Deanna K 
Rating:
5.0

Customer did not leave a comment.

Flor M  |  Overall Experience 
Rating:
5.0

Great place and price is reasonable

ANTHONY S  |  First Impressions 
Rating:
5.0

It was a pleasure talking with costumer service

Flor M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlotte M  |  Online Move In 
Rating:
3.0

Mice droppings all over my belongings

JERRE N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavon T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIA L  |  Overall Experience 
Rating:
4.0

It was a smooth process, and Michael was very accommodating!

jada A  |  First Impressions 
Rating:
5.0

Mike has always been polite and helpful. I miss him when he’s not up front. The girl that does the calling has been great and very courteous. Even after I explain my situation, she said she will note the account. I saw her doing a lot of physical work outside and was concerned since they have men in staff. But she didn’t complained and power through.

Tatia H  |  First Impressions 
Rating:
5.0

Great service, friendly employees who were professional. Michael Kafant and Phillip were great and they took real good care of my needs. Rich Landon

RICH L  |  First Impressions 
Rating:
5.0

The staff here were very professional, courteous, and friendly. I will absolutely use this UHaul store again.

sabrina h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYJUANETERRELL S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim H  |  Overall Experience 
Rating:
5.0

I never had any problems with these people at the Penn Randle location. They were always professional in their conduct. I would not hesitate to utilize their services in the future, if need be. James Butterworth

JAMES B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley E  |  Overall Experience 
Rating:
5.0

Thank you for your considerations over the years.

OLIVIA A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W  |  Overall Experience 
Rating:
5.0

“Michael” was professional, respectful, knowledgeable, courteous and friendly! Easy sign up online and brief sign in at shop. Move in space clean and good. Will definitely refer others!

Valerie P  |  First Impressions 
Rating:
5.0

Need more storage places like this one

Taurian M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jovona A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim H  |  First Impressions 
Rating:
5.0

Staff is always friendly, professional and knowledgeable! Thank you for a great experience every time I come in and always having a clean facility!

LaTasha H  |  First Impressions 
Rating:
5.0

Staff here is always helpful and great you with a smile

JOHN S  |  First Impressions 
Rating:
5.0

Michael and his staff were GREAT, always helpfull.

Robert H  |  Overall Experience 
Rating:
4.0

A smaller unit was not available I was told and had to pay for a unit size I did not need. Overall I always use Uhaul. Thanks!

Laurie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEAZOR N  |  Overall Experience 
Rating:
3.0

None

DAVID C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENE Y  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lamont C  |  First Impressions 
Rating:
5.0

Outstanding Customer Service and affordable storage and always helpful

Charles C  |  Overall Experience 
Rating:
5.0

None

Joseph G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B  |  Overall Experience 
Rating:
5.0

My experience with this facility has always been a pleasant one!

RUTH G  |  Overall Experience 
Rating:
1.0

Don’t like the new set up uhaul has especially with the uboxes. I was an old customer with Capital Beltway for years and was very happy with them, had a nice spacious unit and very affordable I had to give up when uhaul took over. Don’t like that I have to call 24 hours in advance to access my storage that’s ridiculous. Not happy and looking for better options.

JEFFERY J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANICE L  |  Overall Experience 
Rating:
4.0

We would have stayed there if we had been able to keep the storage unit. We had been there for years! You always were pleasant and worked with us. I was so disappointed when the decision was made to go to U-boxes. That's the only reason we left. Best wishes for continued success. DelMarVa Depression Glass Club

Kay H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA A  |  Overall Experience 
Rating:
5.0

I've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.

Stephanie T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SARAH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MASHAWN V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bert D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS M  |  Overall Experience 
Rating:
5.0

I am very satisfied and happy with the services received always from everyone in the uhaul office. Thank you

DUPREE M  |  Overall Experience 
Rating:
5.0

I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless 🙏 everyone.

P. G  |  Overall Experience 
Rating:
5.0

These gentleman was excellent!!!

Rhonda S  |  First Impressions 
Rating:
2.0

When I arrived, I was informed that reserving a unit online doesn’t actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.

Paul R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine B  |  First Impressions 
Rating:
4.0

Service was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business

CASSANDRA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNINE W  |  Overall Experience 
Rating:
5.0

I have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!

DEBORAH F  |  Overall Experience 
Rating:
5.0

Personnel was very professional and courteous. Keep up the good work.

MELVIN H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARRIE N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES I  |  Overall Experience 
Rating:
5.0

I had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.

GREGORY F  |  Overall Experience 
Rating:
5.0

haven't moved in yet

Briana L  |  Reservation 
Rating:
5.0

Over the last 17yrs I have been totally satisfied with the service there and the staff they are always fair and kind and ready to help you when they can , Sincerely yours Mr. Raymond Council

RAYMOND C  |  Overall Experience 
Rating:
5.0

Exceptional customer service! Employees are extremely nice and helpful!

Diasia A  |  Overall Experience 
Rating:
5.0

Great location.. Great value and friendly service.. I relocated to another state, which is why I closed my unit

MARK B  |  Overall Experience 
Rating:
4.0

I moved out of the storage area 9/28/2018, not in October. My experience with capital beltway Mini storage was a pleasant experience. I would consider them if the need arose in the future. thanks

STEVE J  |  Overall Experience 
Rating:
5.0

W

WAYNE A  |  Overall Experience 
Rating:
5.0

The staff here is exceptional. You’re always greeted with a friendly face and know your things are well cared for. Thank you!

Sarah B  |  Overall Experience 
Rating:
5.0

Great staff!

TIFFANI B  |  Overall Experience 
Rating:
4.0

The facility is run very professionally and helpfully. Just be aware, this is a storage box, not a storage unit.

Privacy R  |  First Impressions 
Rating:
5.0

I got to the facility late, twenty minutes prior to closing. Even so, the facility manager helped me, even though I was unable to use the unit. Excellent service!

Privacy R  |  First Impressions 
Rating:
3.0

Experience was great! Staff was very helpful.

AISHA S  |  First Impressions 
Rating:
5.0

The gentleman who helped me was very professional and made my transaction very smooth and easy. It was a great experience!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top