Customer Reviews for U-Haul Moving & Storage of Upper Marlboro

243 comentarios

8000 Penn Randall Pl   Upper Marlboro, MD 20772

(301) 735-6988

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 735-6988

8000 Penn Randall Pl
Upper Marlboro, MD 20772

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing-it was easy as it gets. Thanks

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA A. S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLA B. 
Clasificación:
5.0

Best customer service I have had anywhere I a few years...the one man show deserves a raise

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

Rep was very helpful.

REGINALD H. 
Clasificación:
5.0

Uhaul needs to do a better screening when suggesting contractors/vendors. I chose moving help from the list of providers and the company took money and never arrived to perform services. I lost out on the money I spent on the truck and spent most of my moving day extremely stressed and looking for moving assistance. When Uhaul customer service was contacted they said that they were unable to assist me and that I needed to take it up with the 3rd party company or my bank. This ordeal has been stressful and I'm very disappointed that Uhaul offered no assistance.

AISHA J. 
Clasificación:
4.0

The UBox unit was still bolted shut upon arrival to my apartment, even with my personal lock still attached. The movers and I struggled to open the unit with this additional bolting

Amanda S. 
Clasificación:
5.0

Great Customer Service!!!

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
5.0

I've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.

Stephanie T.  |  Overall Experience 
Clasificación:
5.0

Scott & his team run this location just as you would expect a Uhaul should be run.

VINCENT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natisha C. 
Clasificación:
3.0

They wanted to charge me more for fuel. After some effort to convince them that I was not supposed to pay extra, I went home, looked for the contract and provided them the evidence. They also had read the fuel tank wrongly and claimed that it had less gas than it really had. I would not say that it was a bad experience, but it was not a smooth one. Thankfully, they were willing to check everything again and ended up not charging me anything extra. I appreciated that.

Jonathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN B.  |  Overall Experience 
Clasificación:
5.0

Spotless facility and excellent customer service. I would happily go back and I would highly recommend this business to others.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH B.  |  Overall Experience 
Clasificación:
5.0

Scott and his team are the very best! So every time I've rented there they are kind helpful efficient and the equipment is always in great working order. Thank you again for another fantastic experience!! Randy

RANDY H. 
Clasificación:
5.0

I've used uhaul a lot over the years and this was the best experience I ever had with them,

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARNEST M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KINARD C. 
Clasificación:
4.0

The box did not arrive on time. When calling to inquire I did not always get satisfactory answers to my questions. Some aspects were outstanding, like the delivery driver and her communication.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary Y. 
Clasificación:
5.0

Staff is friendly and knowledgeable. Equipment was ready, staff hooked up trailer and performed operational and safety check. Would recommend this center to anyone.

MARTINEZ B. 
Clasificación:
5.0

Nada

Elijah M. 
Clasificación:
5.0

No improvements neccessary at that location. Both gentlemen who helped me with my transaction were spot on and friendly too. Would do business with again.

SHAWN B. 
Clasificación:
5.0

Extraordinario servicio al cliente

William T C. 
Clasificación:
5.0

Donald provides great customer service. Great guy. This location seemed under-staffed, though.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
5.0

Outstanding customer service!

MICHEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Personal was professional, listened to my concerns and gave helpful suggestions that addressed what l needed.thanks for being a real organization.

Bobby P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomar K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MASHAWN V.  |  Overall Experience 
Clasificación:
5.0

The customer service was superior. That means alot to me. They were very knowledgeable and helpful. The store was very nice and clean.

ANPHON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Everything was great, Thank You

PETER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S.  |  Overall Experience 
Clasificación:
5.0

It was a great experience.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
4.0

The outside of the truck was clean, but the inside was not; nor sanitized. Nevertheless, I would recommend this location. The customer service and cleanliness of the store were above excellence.

URSULATERESA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
1.0

I filled the gas before I dropped the truck off to the closed location. However, I was charged $40 for fuel. I also reserved for a 1 way transport. The rep called to change my reservation to be picked up from the drop off location. I couldn't do that. I was then told I couldn't get a truck unless I brought it back to that location. Not only was I inconvenienced by the location changing my reservation. But I was also overcharged $40 for gas. I would never use this location again.

Darlene B. 
Clasificación:
5.0

The whole team was amazing!!

Kinard C. 
Clasificación:
5.0

Great experience with staff and rental rental

GREGORY F. 
Clasificación:
5.0

Excellent experience with management and staff very professional rental truck was ready, clean and they went over the operation of truck.

GREGORY F. 
Clasificación:
5.0

Keep up the great job

MELVIN H. 
Clasificación:
5.0

All is well!

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danitra L. 
Clasificación:
4.0

Very fast and friendly agents, customer service was great

RICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G. 
Clasificación:
5.0

I think it was great and easy. Very friendly.

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie C. 
Clasificación:
5.0

Excellent customer service

Jay T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantalle H. 
Clasificación:
5.0

This location was new and clean. Service was quick for pick up and return of vehicle was hassle free, no gimecks or schemes like other rental companies. Thanks for continuing the great integrity Uhaul.

SIMMIE W. 
Clasificación:
5.0

Gentleman working there was so nice and professional.

Ana V. 
Clasificación:
5.0

Update online service to the local stores

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantalle H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bert D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RICH L. 
Clasificación:
5.0

All was Good, no need for improvement !

BESSIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M.  |  Overall Experience 
Clasificación:
5.0

This was the most professional U-Haul establishment I have ever been to.

FERNANDEZ B. 
Clasificación:
5.0

I am very satisfied and happy with the services received always from everyone in the uhaul office. Gracias

DUPREE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fransine B. 
Clasificación:
5.0

I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless  everyone.

P. GDORA C.  |  Overall Experience 
Clasificación:
5.0

These gentleman was excellent!!!

Rhonda S.  |  First Impressions 
Clasificación:
5.0

The staff was extremely kind.

RHONDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

Store rep epitomized customer sevice!! I forgot his name ( black male mid 40'-50's).

Jarvis H. 
Clasificación:
5.0

Customer service Rep was outstanding. Don't remember his name but 2 thumbs up from me!!

Kenneth H. 
Clasificación:
1.0

Sale the company

Wayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

Fast, efficient, and friendly. The trailer was ready to hook up and pull away. Helpful and courteous staff.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
4.0

No recommendations for improvements

Thesolina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHONZY A. 
Clasificación:
5.0

Nothing at the moment. I always get great service at this location. The team is friendly, efficient and caring. The process was painless, that's way the location is my service of choice every time I needed a truck.

CYNTHIA J. 
Clasificación:
5.0

That location is always a great experience...🙂

WILLIAM D. 
Clasificación:
5.0

The guys at this location are extremely helpful and flexible, they helped me get a big project done right in time

AQIYL R. 
Clasificación:
2.0

When I arrived, I was informed that reserving a unit online doesn't actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.

Paul R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Khalilah C. 
Clasificación:
5.0

Keep up the great job

MELVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA B. M.  |  Overall Experience 
Clasificación:
5.0

The rental started rocky in that there were errors in the system regarding the amount quoted. However, the representative on the phone and at the location Don and Dee were superb with getting everything corrected!!

Darryl S. 
Clasificación:
5.0

Keep up the great work

MELVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY C.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent and very helpful.

Steve J. 
Clasificación:
5.0

Keep up the good work

MELVIN H. 
Clasificación:
5.0

Excelente servicio al cliente

DONNA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise G. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine B.  |  First Impressions 
Clasificación:
4.0

Service was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business

CASSANDRA S.  |  Overall Experience 
Clasificación:
1.0

The worst experience I will never use U Haul again

Wayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enemecio Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN R. 
Clasificación:
5.0

Customer service was excellent, they were friendly and helpful with what I needed and great timely manner I would highly recommend this location!

Corey A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Service is always great, keep up the good work.

MELVIN H. 
Clasificación:
4.0

Renting one way is an issue. You can't hardly find them even if they book it.

Cheryl G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

No, great customer service.

bobbie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNINE W.  |  Overall Experience 
Clasificación:
5.0

I have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!

DEBORAH F.  |  Overall Experience 
Clasificación:
5.0

Personnel was very professional and courteous. Keep up the good work.

MELVIN H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
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    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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