Comentarios de los clientes para U-Haul Moving & Storage of Twin Falls

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Twin Falls

Clasificación general:

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Javier I.
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El cliente no dejó un comentario.

Bradley T.
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El cliente no dejó un comentario.

Randall P.
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El cliente no dejó un comentario.

Stephanie B.
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Wear masks.

RONALD J.
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El cliente no dejó un comentario.

Lance C.
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El cliente no dejó un comentario.

Lucas R.
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truck n trailer needed washed. customer service seemed as if i was bothering him windsheild was dirty inside and out

ROD R. | Overall Experience |
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El cliente no dejó un comentario.

Richard H.
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El cliente no dejó un comentario.

Nancy T.
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El cliente no dejó un comentario.

Donald A.
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El cliente no dejó un comentario.

Kevin B.
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El cliente no dejó un comentario.

Miranda H.
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I was two hours late dropping off my trailer and was charged an additional two days. I spoke with the center and told them we had gotten into the state later than expected and we would be there as soon as possible. As a disabled veteran and military spouse I was already incredibly disappointed that U-Haul wasn't a supporter of the military and now I am even more disappointed.

Christopher A.
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El cliente no dejó un comentario.

Leland P.
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El cliente no dejó un comentario.

Elizabeth D.
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El cliente no dejó un comentario.

Charles S. | Online Move In |
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Twin falls Idaho branch should be bulldozed! Horrible location, didn’t feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Caryl M.
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Thank you for helping us dis-connect our transport trailer. Muni Storage does not have the personnel to do this task. I am 77 years old and understand how to do this task but physically should not do it.

Mary M.
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Provide furniture dollies with large wheels instead of the tiny wheels. Was very difficult to move my refrigerator.

Gary B.
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El cliente no dejó un comentario.

Zach P.
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El cliente no dejó un comentario.

Justin S.
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The older gentleman that is there is very good. The young lady is ok, but does not seem to want to work. And the younger gentleman's attitude was not good, instead of explaining things he was very quick to a very poor attitude. He was helpful, but very horrible attitude.

ANTHONY MICHEAL R.
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El cliente no dejó un comentario.

Curtis A.
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El cliente no dejó un comentario.

BROC J.
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Check-in was great. The gentleman who helped get me set up was quick, efficient and helpful. Answered a couple of questions I had - but answered MOST of my questions before I even had a chance to ask. Returning the rig was great, too. The UHaul rep had me checked back in and had my order total ready before I was even finished unloading my junk from the cab of the truck I had rented. Really pleased with this experience overall, and will absolutely use you again!

Joe S.
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We found the personnel to be very pleasant and helpful at a very stressful time of our lives. the trucks were well maintained and clean. also, they were very helpful with suggestions to make our move easier. we will be happy to recommend to others. thanks.

Joe S.
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We found the personnel to be very pleasant and helpful at a very stressful time of our lives. the trucks were well maintained and clean. also, they were very helpful with suggestions to make our move easier. we will be happy to recommend to others. thanks.

Patrick W.
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El cliente no dejó un comentario.

Robert D.
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Customer service could be better they need friendly people working there.

Bryan M.
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I rented out the trailer I had originally paid $60 at first. I told the guy there that I wasn't going to be able to drop off the trailer before 5 because I didn't get off until five the next day and I asked him if it was okay if I took it half hour later and he said okay. The next day I had my sister drop off the trailer because I wasn't going to make it and she dropped it off at around 5:18 and ended up getting charged $112.85. I think it's unfair that I have to pay almost twice as much as what I was told the day I picked up the trailer.

Bruce B.
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Smelled like a dairy farm. I can't believe you don't use pre paid debit cards, will find another facility.

Rodderick R.
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El cliente no dejó un comentario.

PETER LEROY A.
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El cliente no dejó un comentario.

Nancy T.
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Excellent service! Responsive. Thank you.

Sheryl P.
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Jon the gm at this location was great. However the employee that helped us. Didn't even say a word. When asked found him to be disrespectful. Not sure if I would use U-Haul again.

Alan G.
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Very nice people to deal with. Reliable and competent

Alexis P.
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El cliente no dejó un comentario.

Irene E. | Overall Experience |
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Well managed and operated storage facility

Robert C.
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El cliente no dejó un comentario.

Barrett M.
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Make the National check in easier, I arrived and a checkout form was sent to me automatically, which turned itself off before I could use it. Then it took forever to use the one on the national website. If I am already in the system, and you have my credit card number, why do I have to spend 20 minutes figuring out your check in and have to join a member log I will use once! Silly!

Kenneth K.
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Fast, friendly service, both picking up and returning.

Nicolas W.
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Truck cab smelled of smoke

BARRY J.
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Get rid of the automated phone answering system spent over an hour on hold. So annoying

Brendan G.
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The guy who rented the truck and trailer to me said that it would fit the truck I needed towed. Said he was a tow truck driver and gave advice that it would be cheaper to rent a uhaul truck and trailer Long story short truck didn't even fit the way it should have. -5/10

Steve F.
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El cliente no dejó un comentario.

Kimberly P.
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Easy in and out. Quick return.

Christopher R.
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El cliente no dejó un comentario.

Justin J.
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El cliente no dejó un comentario.

phiilis H.
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Don't push your customers so hard to add Insurance. It's going to make them angry if you do. Your associates in Twin Falls are more customer oriented.

Karen B.
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El cliente no dejó un comentario.

Shawn A.
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Nothing! Excellent service!

Thomas G.
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Super friendly staff

Justin W.
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Clear instructions for gassing up the vehicle would be nice. Also, a way to extend the reservation online versus calling the 1800 number would be ideal.

Anthony L.
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El cliente no dejó un comentario.

Benjamin L.
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I stood around for over a half hour due to them having computer issues, I left hoping that would get my reservation sorted out in a timely manner. When I I returned the employee who was helping me said that it wasnt fixed and he didn't know when it would be. I left and called Uhaul regional number and made my own reservation and then I was able to walk into the SAME location and rent the car trailer I was after. This cost me a couple of hours and being that I was over an hour late to the scheduled time to make a car purchase, I got a call and the other party sold it due to me not being there. This was my childhood dream car and the odds of finding another one are slim to none.... I will not use UHaul again for any reason.

Luke L.
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El cliente no dejó un comentario.

Louis S.
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Great friendly staff thanks for the help!!🤩

Peter C.
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El cliente no dejó un comentario.

John M.
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Michael Dye was quick, frendly and kind. Thanks

Devon J.
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El cliente no dejó un comentario.

Robert D.
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El cliente no dejó un comentario.

Joshua C.
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El cliente no dejó un comentario.

Dianne V.
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El cliente no dejó un comentario.

Richard T.
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El cliente no dejó un comentario.

Shari M.
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El cliente no dejó un comentario.

WILLIAM T.
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El cliente no dejó un comentario.

Mark J.
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The pre-check in was awkward. I entered drivers license info three or four times before it stuck. Otherwise, excellent service!

Cody S.
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El cliente no dejó un comentario.

Alan C.
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Customer service was fantastic. Professionalism and courtesy was also fantastic! I would highly recommend U-Haul at this location again.

Mike T.
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El cliente no dejó un comentario.

John F.
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I had the pleasure of dealing with Bryan and John at the Kimberly road location in twin Falls they were amazing and very helpful

Lance W.
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Everything at the location was great. Truck was fine and service was excellent. But I don't like that when I call the local phone number, I end up talking to someone at a call center who doesn't know much about local availability.

Marielle W.
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Uhaul charged me for a one way when it should have been a local move. Overcharge of almost $50.

STEVE M.
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El cliente no dejó un comentario.

Terry B.
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Very easy delivery of truck after move. Nice understanding people!

Robert D.
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El cliente no dejó un comentario.

Lance W.
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Everything was good. Service was friendly and accommodating, vehicle was well-maintained. Easy and satisfying experience overall.

LANETTE H.
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El cliente no dejó un comentario.

Donna S.
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Reduce your gas charges. We only drove 18 miles and were charged $16 for gas.

Frank C.
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I understood the trailer I rented came with ramps and it did not, this made my project much more difficult, however, the know how and willingness of the staff at this location to help my fit my trailer hitch and show me how to install it and hook up was very helpful and much appreciated.

victor C.
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Could not get a hold of anyone at the store until i showed up

DAVID S.
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What I find ridiculous about all of this experience, is that I got charged a $20 fee for dropping off at a location after hours. I work from 6 a.m. to 4:30 p.m. during the week and my drop off time was at noon. Not very cool. Overall, not the greatest experience I've ever had with U-Haul.

Matthew H.
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El cliente no dejó un comentario.

Robert G.
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El cliente no dejó un comentario.

Allen S.
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El cliente no dejó un comentario.

Richard E.
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El cliente no dejó un comentario.

Lawrence S.
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El cliente no dejó un comentario.

Carly R.
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Give the guys better computer equipment

Cherie M.
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El cliente no dejó un comentario.

Randal K.
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Will not recommended any U-Haul service to anyone after the change in the reservation and rude representative! I live in customer service and can tell you I would never allow a representative to not offer something to keep a customer happy.

Terry B.
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El cliente no dejó un comentario.

Raymond R.
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had a blow out on tow dolly, sales person forgot to fasten safety chains, manager fixed the problem

Sarah J. | Overall Experience |
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El cliente no dejó un comentario.

Brian E.
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El cliente no dejó un comentario.

Justin M.
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El cliente no dejó un comentario.

linda F.
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El cliente no dejó un comentario.

Todd T.
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I do not like that employees use their personal phones to take pictures of Driver's License and send to U-Haul. The company should have scanners by register so personal information is protected. I strongly disagree that an employee has my information on their phone.

Raymond C.
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El cliente no dejó un comentario.

Scott S.
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El cliente no dejó un comentario.

Michael L.
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If there is something to improve im not aware of it you guys knocked it out of the oark, thank you.

JULIA J.
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El cliente no dejó un comentario.

GALEN G.
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El cliente no dejó un comentario.

Samuel H.
Clasificación:

Not worth it you wont change

Tyler M.
Clasificación:

The iPhone app is horrible. You have to opt out of additional purchases. If I want to buy $40 worth of boxes I will put them in my cart. I should not have to spend all my time deleting items I don't want out of my cart. The uhaul location was fantastic. The app is trash.

Shanti J. | Overall Experience |
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El cliente no dejó un comentario.

Shanti J. | First Impressions |
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Guys there were great, however when I showed up with my reservation number they didn’t have the unit available. I asked joe that could happen and they explained it didn’t matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can’t help.

Lynn H. | Overall Experience |
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Great place and very friendly workers. Will always use u-haul when I need storage

Phil W. | Overall Experience |
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Staff was pleasant to work with, and always helpful.

Natalie L. | First Impressions |
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The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Lynn H. | First Impressions |
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Very friendly. Very helpful.

Edward V. | Overall Experience |
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none

jakob h. | Overall Experience |
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Excellent customer service. Appreciate everything.

jakob h. | First Impressions |
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Very helpful staff and clean facility. Nice work 👍

Nicole L. | First Impressions |
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My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Lonnie p. | Overall Experience |
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..

MARJORIE S. | Overall Experience |
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Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

andy c. | Overall Experience |
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Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

Michelle J. | First Impressions |
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Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

ken d. | First Impressions |
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Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

Bill g. | Overall Experience |
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Great experience, the staff were very helpful ! !

DOUG F. | Overall Experience |
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This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

john v. | Overall Experience |
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Thank you so much

bianca g. | Overall Experience |
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the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

Mike W. | Overall Experience |
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Na

HAROLD P. | Overall Experience |
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Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

michael w. | Overall Experience |
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The whole team where very nice

Greg W. | Overall Experience |
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The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Shawna P. | Overall Experience |
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Thanks! Great staff....

David G. | Overall Experience |
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Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.

GABRIEL R. | Overall Experience |
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The best place

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