Customer Reviews for U-Haul Moving & Storage of Twin Falls

2,905 comentarios

1757 Kimberly Rd   Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

(208) 735-0075

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 735-0075

1757 Kimberly Rd
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Guy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wes W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
5.0

Note: The door seal on the passenger side door is lose.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew V. 
Clasificación:
5.0

I appreciate the great service

gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

Everyone was super helpful.

Kathrine W. 
Clasificación:
2.0

I had applied a Coupon code online when I reserved the truck and this location wouldn't honor the coupon. So disappointed.

Marielle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

Everyone I dealt with was so help ya don't kind.

Kat W. 
Clasificación:
1.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian H. 
Clasificación:
3.0

Only issue is that person checking me in was also trying to help someone on the computer who kept asking questions. My feeling is that he could have said " I`ll help you with your computer problem as soon as I'm finished with my customer ". Other than that, it was ok but I didn't need additional ID. I also wasn't able to call office (20 min wait) to confirm I was on my way.

Anne B. 
Clasificación:
5.0

The gentleman in Twin that helped me on the front-end was incredibly kind and understanding of our situation (we rented the trailer to move items out of my father in-law's house after he unexpectedly passed away). He secured the trailer, made sure I was comfortable with how to hook everything up, and we safely made it back to Portland, OR.

Sean L. 
Clasificación:
5.0

The guy who helped me out was quick, efficient, and to the point. Without missing details, he was quick to explain everything, quick to get me out the door, and quick to get me checked back in. My kind of service for sure. I'll be back!

BROC J. 
Clasificación:
2.0

El cliente no dejó un comentario.

April B. 
Clasificación:
5.0

Very fast and smooth drop off

Andrew H. 
Clasificación:
5.0

Computer software updates caused unnecessary delay for the customer and frustration for the employee. Corporate should do software maintenance only at night and on the slowest day of the week.

kelly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
4.0

Overall it is a good trip truck and Trailer were in good shape. Only thing is the stereo system needs a CD player or a USB port so you can have music you like.

Cameron D. 
Clasificación:
5.0

I dropped off my equipment after hours but the directions were posted and very clear on what to do. There is plenty of space to drive a truck into and park.

Kelle S. 
Clasificación:
3.0

Answer the phones when someone calls!!

Vera A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rustam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
3.0

A little more urgency would have been great. I stood and waited for someone to help for about 5 minutes and the process to get the trailer took longer then at other locations.

Jackson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

Good people working there

robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricl S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
4.0

Quick drop off. For the outrageous price gouging, perhaps a mint on a pillow next time?!?

David F. 
Clasificación:
3.0

Some of the staff members were very helpful and friendly, but some were grumpy and terse. I had no idea my storage unit, with the same Uhaul company, was going to be about 2 miles away from where I dropped my equipment, and it was hard to find. When you've driven hundreds of miles and packed and unpacked a Uhaul, and you are sore and tired and irritable, it would be really nice to have a prompt, easy, painless process when you're done with the equipment... that's not quite what I experienced at this location. Also, the Idaho Uhaul agent I spoke to on the phone on April 3rd was very rude and unprofessional; she had an obvious bias toward me due to where I am located in the state.

Polly H. 
Clasificación:
5.0

Very helpful and nice

Savana S. 
Clasificación:
5.0

It was a great experience

Mart L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
5.0

The guys are friendly and knowledgeable! Very good experience!

RAMONA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherman P. 
Clasificación:
4.0

Teach employees how to use the computer for reservations more.

Jo M. 
Clasificación:
5.0

The rental hand truck and the blanket in the back of the truck gets in the way and takes up valuable space. Get rid of it, and let the cudtomer rent it seperately.

Steve J. 
Clasificación:
5.0

El cliente no dejó un comentario.

fabian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKE A. 
Clasificación:
3.0

Firstly, I am always glad when management solicits customer feedback because it tells me that management is committed to improving service delivery. I've never rented a vehicle from U-Haul before. Staff person who checked me in at pickup explained information too quickly, plus speech was inarticulate, mumbled, and difficult to understand. First-time customers would be genuinely appreciative if all management and staff understood this and took the time and effort to ensure they explain all information clearly for those unfamiliar. Separately, I had difficulty obtaining information about vehicle and property protection coverages offered by U-Haul. Information on the website was summary, at best. The multiple contacts I inquired with via phone or in-person did not know how to address my inquiry appropriately. Not that every staff person should be required to know all information about U-Haul vehicle and property protection coverages, only that management should provide training to staff for how to handle such inquiries. Thank you for permitting me to provide this feedback to management.

PAUL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cory P. 
Clasificación:
5.0

The customer service was excellent. The gentleman helped me load up my car on the towing by presetting up the ratchet straps and helped me make sure my car was secure before I left the store. The U haul had a crack in the windshield and several water bottles inside. Other than that, everything was perfect!

Crystal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

There is nothing to improve. The staff was the friendliest and most accommodating staff that I have ever had in my over 15 moves. They went above and beyond and even gave me a ride to get my keys when I forgot to bring them. This is the way service should be done. I do not recall all the names, but there was a gal and a mr. Jeremy that especially stood out.

Daniel M. 
Clasificación:
5.0

good product good quality

Pavel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tessa P. 
Clasificación:
5.0

Nothing I can think of.

carol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

Rachets were rusty. Good thing i had some WD-40! Trailer worked great after that! I was double charged because I was 12 minutes late though. I sat waiting for help for about 8 of those minutes. Not cool

Jacob K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
1.0

I made an online reservation for a trailer rental & did the full online rental process to save time. I show up & have to go thru all the standard rental process again. No time saved doing the online check-in? Then they go to hook up trailer to my truck & the trailer has a flat tire, so then I am waiting for them to replace the flat tire on the trailer. If u-haul is going to offer this on-line reservation & check-in, everything should be ready to go when a customer shows up for equipment pick-up!

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yucheng H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashad H. 
Clasificación:
5.0

We had to drive 31 miles over our limit because we had to pick up the truck in a spot farther away. U Haul waved the extra fee.

DONALD J. P. 
Clasificación:
5.0

I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated

rosa c.  |  First Impressions 
Clasificación:
5.0

Everything went very smoothe and we will be renting again in the next couple weeks!

Michael W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chance M. 
Clasificación:
5.0

I would highly recommend using your services. We were very pleased with all aspects of our moves!

Debra K. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN K. 
Clasificación:
4.0

The store was clean. The sales clerks were friendly and knowledgeable. It was an enjoyable experience.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
3.0

Make sure the gas tank is full beforehand!

JONATHAN F. 
Clasificación:
5.0

Michael did an outstanding job from start to finish! Would definitely recommend this location! Thanks Michael!!

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri T. 
Clasificación:
5.0

Best uhaul in twin! I do all the road side assistance jobs there!

Nohe N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shirley M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
3.0

I wouldn't recommend uhaul.

Kimberli P. 
Clasificación:
4.0

No issues at either end

Stan V. 
Clasificación:
2.0

Both employees were too busy playing Pokémon on their phones to actually help me. I sat there watching them for a few minutes before I decided that they weren't going to help me unless I interrupted the game. Even then they never put their phones down and talked about the game the whole time. It was one of the worst displays of customer service I've seen in Uhaul.

Shannon B. 
Clasificación:
5.0

Service was amazing! Super friendly staff.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberlee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa F.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and made sure the trailer was attached correctly.

Nelson L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita N. 
Clasificación:
5.0

The guys at this location were great. Hooked up the trailer for me and moved the trailer next to the rental as it was too tight to pull out. the yard was covered in ice so they did all the hard work. Gracias

Chris R. 
Clasificación:
5.0

All good

Larell P. 
Clasificación:
5.0

I really found the use of the cargo van easy and convenient. As I live in a duplex that is built sideways to my street the sliding side door of the cargo van made it easier to load the van when parked in front of my duplex apartment. I only used the van to move stuff from my house to Goodwill and storage before a rental property management inspection. I had too much stuff, and I needed to meet inspection requirements quick. The size and design of the cargo van made hauling and moving stuff quick and convenient. I have a pickup with a camper shell but climbing up in the back all the time hurts my knees and back. You can climb in and out of these cargo vans really easily without hurting your knees or your back. I recommend renting or owning a cargo van to anybody over 35 years old with bad knees and back. I wish cost of renting the equipment was less expensive. The employees at twin falls U-Haul are polite and reasonably understanding of my moving equipment needs.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha J. 
Clasificación:
5.0

Clean out the snow in back of the truck before renting...

Shane G. 
Clasificación:
5.0

Very perfessional, Very knowledgeable, ND very helpful.. Told them about this car hauler they downed it rigaway ... also said they should not have rented this unit . Unsafe and unacceptable.

Christopher Q. 
Clasificación:
5.0

Very helpfull!

Daniel C. 
Clasificación:
3.0

I would say that the employees were less than friendly and didn't seem like they wanted to be there.

Robert H. 
Clasificación:
1.0

My son left his wallet in truck and no one searched it or cleaned it before they rented it out. So now gis Wallet is gone

Cristie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherie B.  |  Overall Experience 
Clasificación:
4.0

No lighting in the back where my storage unit was.

Stacy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina H.  |  First Impressions 
Clasificación:
5.0

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

DeAnna P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C.  |  First Impressions 
Clasificación:
3.0

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

DEBBIE D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Thank you!

DeAnna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordyn J.  |  Overall Experience 
Clasificación:
5.0

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

andrew w.  |  Overall Experience 
Clasificación:
5.0

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don't have to do online chat that's harder in my opinion. Thank you for everything it was a great experience

DEBRA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebed S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROD R.  |  Overall Experience 
Clasificación:
1.0

Twin falls Idaho branch should be bulldozed! Horrible location, didn't feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Charles S.  |  Online Move In 
Clasificación:
5.0

Well managed and operated storage facility

Irene E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shanti J.  |  Overall Experience 
Clasificación:
2.0

Guys there were great, however when I showed up with my reservation number they didn't have the unit available. I asked joe that could happen and they explained it didn't matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can't help.

Shanti J.  |  First Impressions 
Clasificación:
5.0

Great place and very friendly workers. Will always use u-haul when I need storage

Lynn H.  |  Overall Experience 
Clasificación:
4.0

Staff was pleasant to work with, and always helpful.

Phil W.  |  Overall Experience 
Clasificación:
5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Mike C.  |  First Impressions 
Clasificación:
5.0

Very friendly. Very helpful.

Lynn H.  |  First Impressions 
Clasificación:
4.0

none

Edward V.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. Appreciate everything.

jakob h.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and clean facility. Nice work 👍

jakob h.  |  First Impressions 
Clasificación:
4.0

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Nicole L.  |  First Impressions 
Clasificación:
5.0

..

Lonnie p.  |  Overall Experience 
Clasificación:
5.0

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

MARJORIE S.  |  Overall Experience 
Clasificación:
5.0

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

andy c.  |  Overall Experience 
Clasificación:
5.0

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Michelle J.  |  First Impressions 
Clasificación:
5.0

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

ken d.  |  First Impressions 
Clasificación:
5.0

Great experience, the staff were very helpful ! !

Bill g.  |  Overall Experience 
Clasificación:
5.0

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

DOUG F.  |  Overall Experience 
Clasificación:
5.0

Thank you so much

john v.  |  Overall Experience 
Clasificación:
5.0

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

bianca g.  |  Overall Experience 
Clasificación:
5.0

Na

Mike W.  |  Overall Experience 
Clasificación:
5.0

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

HAROLD P.  |  Overall Experience 
Clasificación:
5.0

The whole team where very nice

michael w.  |  Overall Experience 
Clasificación:
5.0

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Greg W.  |  Overall Experience 
Clasificación:
4.0

Thanks! Great staff....

Shawna P.  |  Overall Experience 
Clasificación:
5.0

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.

David G.  |  Overall Experience 
Clasificación:
5.0

The best place

GABRIEL R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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