Customer Reviews for U-Haul Moving & Storage of Twin Falls

2,819 comentarios

1757 Kimberly Rd   Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

(208) 735-0075

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 735-0075

1757 Kimberly Rd
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kimberlee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa F.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and made sure the trailer was attached correctly.

Nelson L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita N. 
Clasificación:
5.0

The guys at this location were great. Hooked up the trailer for me and moved the trailer next to the rental as it was too tight to pull out. the yard was covered in ice so they did all the hard work. Gracias

Chris R. 
Clasificación:
5.0

All good

Larell P. 
Clasificación:
5.0

I really found the use of the cargo van easy and convenient. As I live in a duplex that is built sideways to my street the sliding side door of the cargo van made it easier to load the van when parked in front of my duplex apartment. I only used the van to move stuff from my house to Goodwill and storage before a rental property management inspection. I had too much stuff, and I needed to meet inspection requirements quick. The size and design of the cargo van made hauling and moving stuff quick and convenient. I have a pickup with a camper shell but climbing up in the back all the time hurts my knees and back. You can climb in and out of these cargo vans really easily without hurting your knees or your back. I recommend renting or owning a cargo van to anybody over 35 years old with bad knees and back. I wish cost of renting the equipment was less expensive. The employees at twin falls U-Haul are polite and reasonably understanding of my moving equipment needs.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha J. 
Clasificación:
5.0

Clean out the snow in back of the truck before renting...

Shane G. 
Clasificación:
5.0

Very perfessional, Very knowledgeable, ND very helpful.. Told them about this car hauler they downed it rigaway ... also said they should not have rented this unit . Unsafe and unacceptable.

Christopher Q. 
Clasificación:
5.0

Very helpfull!

Daniel C. 
Clasificación:
3.0

I would say that the employees were less than friendly and didn't seem like they wanted to be there.

Robert H. 
Clasificación:
1.0

My son left his wallet in truck and no one searched it or cleaned it before they rented it out. So now gis Wallet is gone

Cristie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall T. 
Clasificación:
5.0

A young lady came right out and was very helpful in understanding the return area and process. She then went out of her way to disconnect the tow dolly from my truck and wish is a Merry Christmas. Very impressed and I wish I could recall her name but she deserves a pat on the back. Gracias

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie R. 
Clasificación:
2.0

Customer service was terrible. The first employee we talked to about reservations acted like he would rather be taking a nap. When we made the reservations, we had to ask if we should come back at another time because no one seem interested in helping us. No one told us that no locations in northern Idaho were taking drop offs. That would have been really nice.

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
2.0

They forgot my dolly.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronlee G. 
Clasificación:
3.0

The tail lights on the trailer did not work should have checked them before I left was easy fix for me a wire had come loose on the trailer

James S. 
Clasificación:
4.0

The people at pick up were nice but inside the truck was dirty and still had stuff in it. As well as a gummy bear stuck tothe wall. I asked for tire chains and was told you don't do chains. U had to buy some. Then when I went to return the truck I was told uhaul corporate said they weren't taking returns do to bad weather. I had just driven over an hour to return it in REALLY bad weather. Thank God the guy took it. No one from uhaul ever called me to tell me. I would have waited until the next day when the weather and roads were alot better. I'm very displeased

Anthony J. 
Clasificación:
5.0

Excellent service

Mark L. 
Clasificación:
4.0

They are not friendly people at this location. The drop off sight in Boise, very friendly and courteous.

Roann C. 
Clasificación:
1.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

judy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

elaine O. 
Clasificación:
5.0

Service was nice, but the U-Haul had a bad leak on top and a lot of my items got wet and my 55 inch tv got a lot of moisture on it and I have a red vertical line in the middle of my tv now which does not look good.

Allen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
3.0

Receiving agent did his job, but didn't seem very happy about it.

Kurt F. 
Clasificación:
1.0

The customer service was HORRIBLE. The guy who set us up was rough but not impolite. When we checked the vehicle back in, when we walked in he greeted us with a very annoyed “what do you want?!” And we told him we were checking back in and he asked where we parked and we told him, and he slammed his stuff down, shook his head, muttered “oh Jesus” and walked out the door to check the vehicle. This was the first and last time we will ever use this location. We get that times are tough and customers haven't been the nicest lately, but that's still no way to treat anybody.

Myranda F. 
Clasificación:
5.0

Michael at the twin falls store was just amazing and very friendly....

Sherry R. 
Clasificación:
3.0

They didn't really seem to care about my complaints about the light and radio. Told me the other place had charged me before I left there. I was hoping for a little bit of a refund for the problems I had to deal with, But that went out the door.

PATRICIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

I would definitely recommend using the U-Box service. My containers arrived undamaged, on time and the delivery person was friendly.

Kareen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clifford W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelley J. 
Clasificación:
5.0

Have more 5' wide small trailers with ramps.

John B. 
Clasificación:
2.0

My wife received an advertisement from U-Haul with regarding a trailer you could get the first month free on a U box . So we inquired about a U box that would hold the contents of our trailer which was 6 x 12. When we arrived we box we got box that was only large enough for a 4 x 8 trailer. We requested another you box at this location to fit the rest of our belongings that wouldn't fit in the original U box . The manager at this location said that he could not assist us because he didn't know who we originally had spoken to when we arrived at this location for the free month for the U box . I told him I didn't care who my wife had spoken to you just wanted another you box so I could load our stuff into a U box to get on with my day. The manager said that he would see what he could do to locate another U box to help me out or I could unload the one U box and put my stuff in a storage facility in the middle of his building. Finally the manager located a Nother you box so I could clear up the rest of my stuff that was lying in the alleyway and said I will get the first month free just like the first you box and it would be $93 a month after that . I told him the $93 doesn't matter I just want to get my stuff out of the alleyway so I can get on with my day. Well the manager located a Nother you box and we cleared up the stuff out of the ally way . Upon finishing loading all our possessions into the to Uboxes I went to find someone to let them know that we were finished loading and that they could put them in the proper location for storage. In the process we needed someone to move one of the U boxes so we could back our trailer up so we could return it to a designated location given to us by U-Haul. Upon that request one of the training people at this location told me that no one is available and I would have to wait for someone to come back to finally move the Ubox and get on with the rest of my day. My experience was just a bit better than I had through the whole experience with U-Haul but not much better.

elaine O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

Great service. Was a pleasure to work with the staff.

Erin N. 
Clasificación:
5.0

Super efficient guy helped us check in our trailer and he unhitched it for us, while filling out our check-in paperwork at the same time. He was the only employee there and was still really helpful and friendly.

Lara A. 
Clasificación:
4.0

quickly done

Daniel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherie B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph R. 
Clasificación:
4.0

No lighting in the back where my storage unit was.

Stacy D.  |  Overall Experience 
Clasificación:
4.0

They were very helpful and accommodating with some special circumstances we encountered during our move. We will definitely use uHaul again in the future.

PHILLIP S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
2.0

Customer service was lacking and equipment was old

Justin G. 
Clasificación:
5.0

No improvement needed! Excellent service and extremely helpful!

Carl W. 
Clasificación:
3.0

Improve maintenance. Taillight was out on the trailer but employee assumed it was the fuse on my vehicle. I changed it just in case. Tested it later and my vehicle was fine. The issue was the trailer but the employee did not take the time to check and just assumed the issue was my vehicle.

Samuel B. 
Clasificación:
5.0

Excellent service and very friendly staff! Have use this location before and was extremely satisfied with the service then! That's why we go to this location when we need trucks or trailers!!!

Carl W. 
Clasificación:
5.0

Something needs to change in your order process. When I ordered online, I got a phone call. The agent told me the truck I ordered wasn't available, so I had to go to another location and do after hours pickup. When I went to that location, there were no trucks. The Kimberly location was great. The process of getting there was horrible.

Emily C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina H.  |  First Impressions 
Clasificación:
3.0

Road side assistance is very hard to get ahold of

cindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY M. 
Clasificación:
5.0

I rented an excellent 10 foot truck. This truck is perfect for a small move. The suspension on this truck was so good that none of my furniture was the least bit damaged This truck was easy to drive. Everything on the truck worked perfectly

Thomas K. 
Clasificación:
2.0

It took us over an hour to get our truck that we pre-ordered online. It put back our move. Also, they charged us 45 more dollars than it said we would be charged online.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly G. 
Clasificación:
5.0

That's for all the help and pride you take in your job!

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
2.0

Delayed 1 he b/c E-Alert bs, for no reason . Then returned trailer 30 min late after keeping it an extra day…I was charged 3 days. R U proud of ur rape & run business?

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
4.0

Prompt and professional services! Thank you!

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAM E. 
Clasificación:
5.0

The trailer we rented worked well the whole trip and was easily returned to the one way location drop off store. Thankful for the use of the Uhaul trailer.

Roberta D. 
Clasificación:
5.0

Everyone was kind and in a hurry to get me out the door when they first open.

Jennifer T. 
Clasificación:
5.0

Great service. They explained all the expenses and even saved me money on the wiring harness install. Got my vehicle back earlier than expected. Very happy i chose them to install my hitch.

Vlatko H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

The drivers side mirror on the truck we rented wouldn't stay in position... It kept vibrating down as we drove causing it to be near impossible to use the mirrors to drive safely. Was also charged over $100 more than the initial quote. NOT HAPPY!!!

Kimberly O. 
Clasificación:
2.0

When I arrived to pick up my truck and trailer the man (Nick?) was less than friendly. No friendly greeting. I came in a a joyful and even asked how he was doing and I got "what do you need" with food in his mouth and whatever he was still eating in his hand. I consider this very unprofessional. It was just awkward. I asked for his name and tried to confirm it with another employee and all I got was shrug of his shoulders. I then asked "so you don't know your fellow co-workers name?" Then this man said "what's wrong with you"..."you've been on one since you got here." Of course he wasn't present for the first exchanges between Nick? and I. I spent over $3000 and got a very less than friendly experience. They also forgot to give me my ID back so I had to make another trip back.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce S. 
Clasificación:
5.0

My personal vehicle broke down. The guys set me up with a great truck and made extra effort to help me get back on the road quickly!

Peter H. 
Clasificación:
1.0

The sign said to wait in the truck. No one came out. I went in and 3 people were sitting there eating. I was asked my name, if it was a 1 way and then told to leave the key in the door. No one ever stood up. Nothing was checked. Laziest group of workers I have ever seen.

Shannon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roseann B. 
Clasificación:
5.0

Very helpful and nice. Thank you

Glenda R. 
Clasificación:
3.0

Give better direction regarding verifying condition of vehicle.

Barry B. 
Clasificación:
5.0

Wash windows and mirrors. Very dirty.

Clifford H. 
Clasificación:
5.0

The one who assisted me with the truck was very nice, professional and personable! Good customer service! ¡Gracias!

Ramona S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lou M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
2.0

Employee tried to blame me for a failing sidewall on a tire. It was plain as day the sidewall was cracking and clearly hadn't been rubbed against any curb

Ryan D. 
Clasificación:
4.0

It would have been easier to pick up the truck full and return it full.

Angela P. 
Clasificación:
4.0

Location is the only reason it don't get 5 stars. When it busy it difficult to maneuver in the parking lot.

Mario U. 
Clasificación:
4.0

unknown

JOHN RUSSEL R. 
Clasificación:
2.0

The employee that check me in obviously hates his job. Not only was he grouchy but when the right side brake and directional lights did not work on the trailer he blamed the issue on my truck ( a 2021 Ram with 2,000 miles). He had no interest in verifying this, just sent me on my way. I got home, disconnected the trailer and attached it to my Yukon and got the same result...trailer issue, not a truck issue. So for 6 days I had a trailer with only running lights on the right side. When I returned the trailer, the man who check me back in was quick, professional, and upbeat. What a difference.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

This store knows their product! Constantly working and gets people taken care of.

Cherie V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Melissa J. 
Clasificación:
5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Mike C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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