Mike helped up check in and was great.
Maria B. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Twin Falls
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Awesome!! Give them a raise!!
Siaki M.No improvements needed! They have/are… Speedy check-in. Super friendly. And Value people! Thanks!
Candace L.Great service
RANDA R.I was very impressed with the overall ease and professionalism of dealing with U-Haul for this move from Idaho to California. Everything was very easy and on time. From booking the UBOX to having it removed when we were finished was seamless. Thanks for a great experience!
Help me a lot with the lights
Omar R.Dropped off after closing time - no issues.
Jeffrey P.They overdraft my account
Maria C.They didn't have a hitch lock in stock for this size.
Roseann B.Nice people
DANNY ALLEN H.Staff at the Twin Falls, Kimberly Rd. Location all great! Very helpful and courteous. They treat their customers very well. A+ THANK YOU!
Adam I.I need to pick up a new access card and lock/key
william y. | First ImpressionsI pulled up the guys came out to greet me . After busting some a?? moving for 3 days , seeing them come out was awesome ! Highly recommend this location !!
Toni S.Customer service was excellent.
pamila L.Couldn't find the place so I called and they talked me thru it. Very personable and excellent service.
leslie B.Prompt and friendly service.
Kenna A.Unit had some steering creaks and whine that made it a little nervous driving it. Other than that it was an excellent experience.
Josh A.keep some one in the office had to go find some one to pick up my reservation
Dan S.We use this location a lot and they always go above and beyond.
Sheri D.Try to make easy the online application.
Samuel N.Cruise control would be very Helpful driving these trucks.
Richard D.Not happy with added mileage and higher mileage charge that I had to pay because of non-availability with what I initially ordered.
Arthur J D.The people at the location were great. It's really uhaul that sucks. Ours was broken from the second we took it. I never drove one before so I thought they were supposed to drive like that. Until my boyfriend drove it after I almost died that he said something was wrong. Turns out the BREAK caliper was broken and the screws were completely gone. Uhaul then still tried to make me pay a late fee for when we were broke down and had to have someone fix it.
Chyanne S.The associate was knowledgeable and kind, helpful with our first rental!
McKenzie S.Ninguno
John W.Kenneth and Jeremy were amazing to work with, they took extra care to explain important details and were very kind. Would definitely want to see and work with them again!
Ikaika K.Truck was beat up and dirty. Broke down 3 hrs into trip. Sat on the side of the road for 8 hrs before they got me a repair person, new truck and reload. New truck, literally with only 1200+ mi on it leaked in the bed and soaked boxes on the floor U-Haul only pd the moving help the reloaded trucks that my daughter and I had already 1/2 done when they showed up. They were nice and very efficient but after 8 hrs on the side of the road it was to little too late. On top of it they aren't wanting to reimburse for the gas I left in the 1 st truck nor the 2nd, nor are they willing to knock off any of the round trip rental that became a one way. Not a happy customer at this pt!
leona J.Service was great and speedy! Ken/Kenneth was a great help :-)
Shea Ann O.Good service
Amy L.Keep the crew you have. These guys are awesome. They are kind, to everyone, polite, they listen. They all know their job, a real pleasure right there. I will rent from them again, no problem. Thank you You all get a much deserved raise!
Margaret S.Our e rake was rusted out and got stuck under the tire and we were told to call roadside assistance, while stuck in the middle of the road took over half a day of our moving away so we didn't help help to finish and when I called was told it would only cost another 39 dollars and I was charged 69
Tieray D.Everything was great 👍
Mike P.Extraordinario servicio al cliente
Jeff W.How about not charging a cleaning fee for pretty much just having to sweep some dirt out. We had no messy items. There was jo need for a cleaning fee.
sergio M.Great, got in fast helped right away and back out with the equipment I needed at a great price
anthony A.Kenneth Palmer was great help! He explained everything step by step for us and insured we understood everything. Definitely a great guy
norma M.The right tail light on the car hauler dolly was inop. This should be fixed and working before the unit is rented.
Matthew B.Service rep wouldn't help with returning trailer. I had to call haul service to make arrangements for return to local shop. He couldn't make changes or answer my questions in order to accommodate my needs.
Lynn H.Allow customers who rent frequently like myself to get a better rate for spending x amount of money.
Joshua H.One staff on site, he was extremely rude, wouldn't even speak to us, rolled his eyes and just walked over to our truck and unhooked the trailer, the trailer then rolled away and into another truck, the staff member didn't even care, just left it there and then walked off back to the building without saying a word to us. My husband had asked him if we needed to sign anything for the return, he was ignored and had to follow him inside to ask again. This staff member yelled that he was "very busy and had been working all day" When asked for his supervisor, he replied "I am the supervisor". We ended up leaving and calling the store we rented from to make sure the return was checked in on their system and to report his behavior.
kayla B.Had to wait a long time for help, when should have been already on the road. Please have more than one person to help customers in the mornings.
Larry connie M.This store is very busy and appears to be very under staffed. The employee that was there did a great job under the circumstances.
Joseph K.Great customer service. Great communication, positive attitude all in all 5 star to everything. Thanks again
chris B.Yy
Dalia M.Great group of guys. Would highly recommend
Anthony O.The two guys working here were so kind and helpful. I had a rough day of my car breaking down they went out of their way to help us unload the trailer and move my things to the box truck.
Danni K.Staff was great got everything all set up for us with pictures of the equipment, snow cleared off etc. it was nice not to have to get those ourself as it was 0 degrees out.
Joshua B.Everything was great!
Mike S.Kenneth was a great help bringing me in and checking my vehicle out. Really appreciate his excellent customer service!
joshua K.The truck I rented broke down and I had to go with a smaller truck. The location assisted by throwing in a trailer. While moving an aluminum panel on the interior of the truck gave way while one of my friends was carrying an object to be moved. very lucky no one was seriously hurt.
Joe K.kenneth was amazing, and went above and beyond to make my experience pleasant.
chance C.Nada
steve S.Extremely courteous and professional. Made the turn in experience efficient and enjoyable
Randy N.I would have rented the car trailer from here but inventory on line said none were available. When I returned the trailer 2 were there (maybe they were returned during the day)
Randy K.Jayson was the most ignorant person,he felt the need to steal from me he charged me 33.00 more than he should have and he is very rude, the atmosphere and employees attitudes in that store sucks!!!
John C.They really went out of the way to get the job done.
Rick W.I paid for blankets that I never got.
CLYDE I.Very quick, processed return on his mobile device and we were out the door in minutes. Very effecient
Michele C.This was my 1st time using Uhaul and it has been THE most horrible experience Ive ever had with any company! Every part of my rental was messed up by an employee, from the truck rental to the storage rental. I will never rent anything from this company again!
Mercedes V. | First ImpressionsGREAT PEOPLE 👍 👌 👍
PAUL M. | Overall ExperienceThe only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.
PeggyJill v. | First ImpressionsI was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated
rosa c. | First ImpressionsNo lighting in the back where my storage unit was.
Stacy D. | Overall ExperienceOnly thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.
DeAnna P. | Overall ExperienceI had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul
DEBBIE D. | Overall ExperienceVery friendly and helpful staff. Thank you!
DeAnna P. | First ImpressionsGreat storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.
andrew w. | Overall ExperienceEverything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don't have to do online chat that's harder in my opinion. Thank you for everything it was a great experience
DEBRA B. | Overall ExperienceTwin falls Idaho branch should be bulldozed! Horrible location, didn't feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!
Charles S. | Online Move InWell managed and operated storage facility
Irene E. | Overall ExperienceGuys there were great, however when I showed up with my reservation number they didn't have the unit available. I asked joe that could happen and they explained it didn't matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can't help.
Shanti J. | First ImpressionsGreat place and very friendly workers. Will always use u-haul when I need storage
Lynn H. | Overall ExperienceStaff was pleasant to work with, and always helpful.
Phil W. | Overall ExperienceThe help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!
Mike C. | First ImpressionsVery friendly. Very helpful.
Lynn H. | First Impressionsnone
Edward V. | Overall ExperienceExcellent customer service. Appreciate everything.
jakob h. | Overall ExperienceVery helpful staff and clean facility. Nice work 👍
jakob h. | First ImpressionsMy only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.
Nicole L. | First Impressions..
Lonnie p. | Overall ExperienceJon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.
MARJORIE S. | Overall ExperienceMichael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.
andy c. | Overall ExperienceMike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones
Michelle J. | First ImpressionsJon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks
ken d. | First ImpressionsGreat experience, the staff were very helpful ! !
Bill g. | Overall ExperienceThis U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y
DOUG F. | Overall ExperienceThank you so much
john v. | Overall Experiencethe fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.
bianca g. | Overall ExperienceNa
Mike W. | Overall ExperienceYour whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.
HAROLD P. | Overall ExperienceThe whole team where very nice
michael w. | Overall ExperienceThe service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.
Greg W. | Overall ExperienceThanks! Great staff....
Shawna P. | Overall ExperienceJon was very helpful. My Uboxes where ready when he told me I could Pick them up.
David G. | Overall ExperienceThe best place
GABRIEL R. | Overall Experience