Best
Ioane S. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Twin Creek
Testimonials From Recent Customers
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The lady I delt with was amazing
ADAM A. | First ImpressionsThe gentlemen who were in the office at the time of renting the unit were outstanding with their customer service. I am extremely satisfied with how my son and I were treated and have absolute confidence in them and this specific U-Haul facility.
SANDY L. | First ImpressionsIncredible fast and professional customer service.
Adalberto R.Customer service was great, however the lot is very small and parking personal vehicles when picking up is difficult.
Madison M.Open earlier, some of us. only have a day off on sundays
Paulette F.Staff was very understanding of a mishap I had with the vehicle. Issue was promptly resolved without scorn or ill feelings towards me by the staff for my blunder.
Douglas. H.make sure the windows are clean
Michael B.Very pleased with them!
SUSAN R. | Overall ExperienceNada
Melinda C.Absolutely remarkable customer care and service!! I'll never go anywhere else for my Uhaul needs. Everything was explained clearly and they made sure all my needs were met. Outstanding location if your in need of their services. Highly recommended!!!
Jamarcus M. | First ImpressionsJAY AND SHANNON WENT ABOVE AND BEYOND TO HELP ME, KEEP ME INFORMED AND UP TO DATE ABOUT THE STORSGE UNITS THAT I RENTED. THE PHCILITY IS VERY CLEAN AND SAFE. CUSTOMER SERVICE PROVIDED 5 STARS PLUS..... I WOULD HIGHLY RECCOMENED THIS UHAUL LOCATION. THE STAFF ARE WONDERFUL!!!!!! I WANT TO THANK THEM SO MUCH FOR MAKING MY EXPERIENCE A PLEASANT ONE!!! NEVA K.
Neva K. | Overall ExperienceGreat customer service and informative. I would reccomend .
Neva K.Impressed
Jacob P. | First ImpressionsN/a
Eric B.Horrible customer service by Sabrina
Lilybeth V. | Online Move InMuchas gracias muy amables
Miguel C. | First ImpressionsBest Uhaul in town
Ramona B.We used our unit for 2.5 years while we we’re stationed at fort hood, never had an issue, it was always easy to come and go and the facility was always clean! 10/10 would recommend!
Jasmine V. | Overall ExperienceVery nice services and staff is always friendly. Yes would recommend them to anyone.
Larrette S. | Overall ExperienceWay too expensive! What happened to unlimited miles? I could have rented a luxury car for the same amount of time for less!
SHAWNA J.Guy who booked my reservation only booked me a one-way. Never explained to me how the whole process of renting a truck and hiring helpers/movers worked because he was too caught up on getting my card information. Got to the location to receive the vehicle and was told I couldn't add additional mileage to my reservation in order to bring the truck back to the same location I got it from.
Jalen S.The people where more than nice, they went above and beyond what passes today for customer service
ROBERT W. | First ImpressionsRoland was very helpful toward my needs. He answered every question and addressed my concerns. Roland was very courteous and respectful. I ended up seeing Roland three times, as I needed additional storage units. Twice, I called Roland and told him what I needed, and he had everything ready when I arrived. Awesome job Roland!!!
Christine M. | First ImpressionsNada
GERARD R.If your using this uhaul locally, but your license isn't from Killeen/harker heights. You'll get charged for out of local area. Pretty sure I got charged as if I was going to take the uhaul and turn it into a different location. I went 6 miles total lol. Smh
PAUL H.Great service, great people!!!
Lee H. | Overall ExperienceWhen I rented the unit it had lights. When the lights stopped working two years ago I notified the manager. She said they would get the lights working. I checked on the status every month until it became obvious that they would not repair the lights. Instead my storage fee continued to increase every year.
Shirley E. | Overall ExperienceGreat location and service. I was called when the truck was available.
Peter K.Recommend fixing the big hole close to the gate.
Jose C. | Overall ExperienceThe front Clerk was very Respectful and answered MY questions and questions I didn't know to ask. I will be happy do business with him again.
RAUL C.It states on the contract to give you the best deal, including a combination of daily, weekly, and monthly rates. My three day rental was $383. Only one day should have a rate of $89.00 not all the days for that part of the contract to have been fulfilled. I was over charged a total of $70 had it been given to me at the best price with combination pricing.
Kirsten M.The Rental keys got locked inside the rental vehicle, the employee didn't provide me any support, I was stuck with my family for over 4 hours until I had to use my own personnel insurance (USAA) who was able to support and take care of my family, instead of the U- Haul staff who didn't make any effort to help me.
JOHN R.The mangers were very helpful and very courteous
KAREN M.Jannell and Shannon and the whole staff was excellent
pamela b. | Overall ExperienceThe service I received was beyond exceptional. The service agent was kind and well informed in all aspects of the experience and she upgraded me to the next size truck since the truck I ordered was still in use. Great experience. Thank you.
JACQUELINE V.Smooth rental. Thanks for all the helpful ideas of what size truck I needed.
JAMES R.Clerk was amazing
Roberta S.Excellent service from location attendant! Availability of vehicle was very easy. Vehicle performed very well. I was very satisfied with overall experience. Thank you very much.
VICTOR MANN G.2 thumbs up !
JERRY S.The staff were amazing! They made sure the unit was secure at all times! Even it wasn't they called and let me know.
Charlescia T. | Overall ExperienceThe staff at this location were extremely pleasant and helpful.
stacey a. | First ImpressionsHorrible, would never give them a penny. Customer service was horrid.
Chasity H. | Overall ExperienceEnsure prices on contract are what you're actually charging the customer. I was told once price, but was charged more every month. Great people, friendly environment. Lorraine is great!
CHASITY H.I would expect a refund for the days I did not use the storage. My bill was due on October 13th and I moved out on October 7th so those remaining days I would of thought I'd get credit back but didn't.
Latoya H. | Overall ExperienceShannon and her team were phenomenal. They educated us on processes and procedures of the establishment. She was very courteous and went out of her way to ensure we had what we needed to be successful.
kevin A. | Overall ExperienceWonderful group of guys over there very well spoken easy to work with Makeing things simple for customer
EARLY R. | First ImpressionsThier service is excellent, and the facility is clean. Staff is very helpful and professional.
Yong N. | Overall ExperienceSo far it's good.
JAMES LYNN R. | First ImpressionsNothing, all good 👍
ROGER H.Everything was great!
Davante J. | First ImpressionsGreat place 👌
Toniva T. | Overall ExperienceThe van had a terrible odor like a farm but I picked it up at 11:30pm so there's no one physically there to help me. I guess I just have to work with what was assigned to me.
Satui T.The owner aasisted me in getting my reservation changed to her location, despite being extremely busy with customers in the store and the phone literally ringing off the hook.
DANIEL C.The staff is wonderful and enjoy to be with if I ever would need another storage I would use them again.
Sharmon V. | Overall ExperienceShannon was very professional and very helpful during the process to make sure I was comfortable with the rental process and make I was taken care of properly
Stefan B.Mr. Jay was one of the best u-haul managers I have ever worked with. He explained everything! Great job Jay.
LEE B.I will never rent from that site again the truck was given to me with no gas and it was dirty
Russell W.Great customer service.
Vincent C. | Overall ExperienceThe manager Jay was very good and did a great thorough job of briefing me and helping me prepare for my move.
Robert H. | First ImpressionsThe air conditioner in the truck turned off whenever you gave the vehicle gas. The steering was very loose in the vehicle in and the brakes were very Spongy. The location was wonderful and the girl working there was great. I just feel like this vehicle has served its purpose or needs a lot of maintenance upgrades. Gracias
BRIAN J.They changed everything on me without even notifying me and then I wanted to pay him where he had about it
ALBERT D.Owner was very helpful and informative, other than for the extreme heat while moving in; overall experience was great. Thanks again.
Wayne O. | First ImpressionsExcellent customer service!
FELISHA L. | First ImpressionsThey were friendly and polite and made us feel welcome
Damian J. | First ImpressionsN/C
Sheila C. | Online Move InBoth the agent when I picked up and dropped off were the nicest uhaul agents I have ever met. Wow I will only be using this location from here forward. Cargo van I rented was perfect for what I needed
LEXI H.Although we had an check in mixup over my online checkin the facility took care of me . Excellent service.
Robert M. | Online Move InVery nice couple greet us very well and friendly
Toniva T. | First ImpressionsShannon was incredibly gracious in resolving an earlier issue with another U-Haul facility. I was so appreciative of her experience and understanding.
Delisa L. | First ImpressionsWas a Little Late returning truck and I was automatically falsely accused of motor vehicle theft and threatened with the law. Not really sure that's what Uhaul's first step in dealing with its clients should be.
JOSHUA T.I've appreciated the fact that Uhaul hasn't raised its prices dramatically over the years!
LINDA P. | First ImpressionsGreat service! Shannon and Jay were professional and very considerate in helping me with obtaining a storage unit. They followed through with phone calls. Second time renting from this location. Price is reasonable. Area is pretty decent!
Francine A. | First ImpressionsNone-All was well.
RONNIE S.Speed up the pickup process. Literally waited 45min for the customer service rep to help one person in front of me. I was needing to move on a tight deadline and ended up missing my appointment to drop off some furniture as the place was closed because I couldn't get my u-haul in time.
WENDY SUE W.I’ve been a regular customer and customer service was great!
Vincent C. | First ImpressionsDid a excellent job helping me located the unit, even if it was in another town. I returned the unit in Killeen since I live in Killeen. Will definitely use them again if I have the need for a rental.
JAMES C.Amazing group of people.😘
crystal l. | Overall ExperienceThis was the worst experience. I reserved a 10 foot trailer for Temple Pick up. I get a call the day before pick asking me to drive 30 minutes away to pick it up. Then I was promised a 15 foot truck and the extra mileage at no additional charge. I got there and it was only the 10 foot truck. The estimate did not include taxes so there was an extra fee that I was not prepared for. Then the lock box for the keys wouldn't open. Plus the tank was only half full. All in all NOT a pleasant experience. I have another move on June 5th that I was planning on using Uhaul for but I am seriously thinking of using someone else.
Amy C.Awesome intro, friendly staff and clean facility
Mechelle L. | First ImpressionsAwesome and courteous service. Thank you for the service.
JOLENE M.We had the best experience renting our storage unit. So quick and easy! We will definitely let anyone we know looking for storage about Shanon and Jay and the amazing service they gave!
Kari M. | First ImpressionsAwesome customer service!
ESSENCE C.Good place nice people. Just had an issue with switching my card over before I left on deployment. I called and switched my card only for them to have an issue the first month I was gone. Little things like that grind my gears.
CLAUDE F. | Overall ExperienceThe U-Haul was filthy. The windshield and windows were filthy. They inside was filthy. The windshield wipers didn't work properly, and it POURED both days. The arm rest was broken on the driver's seat. It was not an enjoyable experience. But it got the job done.
RICHARD S.Wouldn't chose or recommend anything else except Uhaul for storage and moving. Excellent service.
Christopher P. | Overall ExperienceKeep up the good work but the only thing was the systems were down maybe due to the stormy weather.
Rose R. | Overall ExperienceAmazing so friendly, helpful, accommodating, extremely professional and understanding.
MITZI P. | First ImpressionsVery friendly staff, professional and pleasant to work with
Tammy O. | First ImpressionsQuality customer service. Great, friendly staff. Very professional staff.
Michael M. | Overall ExperienceStay sweet and keep doing you don't change anything
SHARMON V.Quick and efficient.
ERNEST DELMAR W.I had 0 problems & my household goods stayed there foe 1 yr. Thanks UHaul.
tracey f. | Overall ExperienceThe gentleman man that' took care of me was awesome! He was great! Well mannered charming and he was sure to go over everything I needed to know. I happy I went to his location. This establishment represent what I know about Uhaul I stopped at the one off the expressway in Killeen and the man was very rude and obnoxious
HILARY W. | First ImpressionsThe courtesy calls helped a lot. The customer service was very good.
Carolyn S. | Overall ExperienceShannon was excellent, great customer service. Above and beyond.
Scott T. | First ImpressionsLanes are tight for 26ft truck
JOEL D. | First ImpressionsThe staff at my unit was the best i have ever experienced. They best any uhaul station in the killeen area hands down way more friendly and helpful. They made my storage worries go away before i pcs'd as they knew exactly how to help me and made sure I got everything i needed
Michael D. | Overall ExperienceThe owner was every nice you don’t see that to much thank you
Loretta F. | First ImpressionsThe Alexander's were AWESOME!!! Very professional, efficient, helpful, and a real pleasure to meet and do business with. This U-haul is the very best that I've encountered throughout my military career. My sincerest appreciation to the Alexander's for all their assistance. GREAT CUSTOMER SERVICE!!!
Ivette F. | Overall ExperienceThe best storage place, the best staff, always helpful, always happy..... Thank you all.
AIDA R. | Overall ExperienceVery friendly and accommodating
Girard H. | First ImpressionsExcellent staff at this location. They were very helpful and beyond friendly. I will recommend this location to all of my soldiers, for their rental needs.
Tami W. | First ImpressionsThis location is always come through for me, the people are friendly and very professional.
RONALD B.There is no security cameras or security that monitors the storage area. My unit was damaged. No one knew when or who damaged the unit. I was told that my storage fees would be waived the next month due to the damage and inconvenience due opening of the unit and not being able to open it until maintenance e came in. Thankfully there was no rodents that I could see, however, I was still charged for the fee month. I moved my belongings and cancelled my service. The staff was very friendly.
Cheree C. | Overall Experience¡Gracias!
TEKILA D.We had no problems at all and we liked the remote access without punching in numbers.
Linda J. | Overall ExperienceThank 🙇 you for the experience and staff from San Antonio to Killeen.
Rose R. | First ImpressionsThank you so much for all your help during this process! The site manager is amazing!
Jasmine S. | Online Move InThe manger handle all issue ASAP.
marcus r. | Overall ExperienceWill remember for any all future services
Soldier For T. | First ImpressionsGive more info on how to do mobile check in prior to the check in process I feel this would expedite the process because the customer could of been prepared prior to check in.
MARIE S.Staff was always friendly and helpful!
BRENT B. | Overall ExperienceY'all were my life savers! Thank you so much for being so kind.
Anya L. | Overall ExperienceThe interior lights in 81 were not working.However enough light from outside.
evertte r. | Overall ExperienceThe manager and staff at this location have always been helpful,curtious and professional I've rented storage and trucks at this location and I highly recommend them.
Veronica M. | Overall ExperienceN/C
enrique C.Took over 4 years for this matter to be taken care of I will never deal business with this killen location worst experience I have ever dealt with.
JOSEPH S. | Overall ExperienceThe staff was very accommodating and helpful. Best U-Haul I have ever been to.
Mark H. | First ImpressionsI had a great experience and excellent customer service, thanks.
VIRGIL A.