Customer Reviews for U-Haul Moving & Storage of Twin Creek
Killeen, TX 76543
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARK B.
If your using this uhaul locally, but your license isn't from Killeen/harker heights. You'll get charged for out of local area. Pretty sure I got charged as if I was going to take the uhaul and turn it into a different location. I went 6 miles total lol. SmhPAUL H.
El cliente no dejó un comentario.Kari M. | Overall Experience
Great service, great people!!!Lee H. | Overall Experience
El cliente no dejó un comentario.Tiara A. | Overall Experience
When I rented the unit it had lights. When the lights stopped working two years ago I notified the manager. She said they would get the lights working. I checked on the status every month until it became obvious that they would not repair the lights. Instead my storage fee continued to increase every year.Shirley E. | Overall Experience
El cliente no dejó un comentario.DENZEL G.
El cliente no dejó un comentario.Ricardo M. | Overall Experience
Great location and service. I was called when the truck was available.Peter K.
El cliente no dejó un comentario.Jena W. | First Impressions
Recommend fixing the big hole close to the gate.Jose C. | Overall Experience
The front Clerk was very Respectful and answered MY questions and questions I didn't know to ask. I will be happy do business with him again.RAUL C.
El cliente no dejó un comentario.Terry W. | Overall Experience
It states on the contract to give you the best deal, including a combination of daily, weekly, and monthly rates. My three day rental was $383. Only one day should have a rate of $89.00 not all the days for that part of the contract to have been fulfilled. I was over charged a total of $70 had it been given to me at the best price with combination pricing.Kirsten M.
El cliente no dejó un comentario.DENZEL G.
The Rental keys got locked inside the rental vehicle, the employee didn't provide me any support, I was stuck with my family for over 4 hours until I had to use my own personnel insurance (USAA) who was able to support and take care of my family, instead of the U- Haul staff who didn't make any effort to help me.JOHN R.
The mangers were very helpful and very courteousKAREN M.
El cliente no dejó un comentario.cierra c. | Overall Experience
Jannell and Shannon and the whole staff was excellentpamela b. | Overall Experience
The service I received was beyond exceptional. The service agent was kind and well informed in all aspects of the experience and she upgraded me to the next size truck since the truck I ordered was still in use. Great experience. Thank you.JACQUELINE V.
El cliente no dejó un comentario.DARRELL T. | Overall Experience
El cliente no dejó un comentario.Tangulia M. | Overall Experience
Smooth rental. Thanks for all the helpful ideas of what size truck I needed.JAMES R.
Clerk was amazingRoberta S.
Excellent service from location attendant! Availability of vehicle was very easy. Vehicle performed very well. I was very satisfied with overall experience. Thank you very much.VICTOR MANN G.
2 thumbs up !JERRY S.
El cliente no dejó un comentario.Lashonda G. | Overall Experience
The staff were amazing! They made sure the unit was secure at all times! Even it wasn't they called and let me know.Charlescia T. | Overall Experience
El cliente no dejó un comentario.JASMINE B. | Overall Experience
El cliente no dejó un comentario.DAMIEN K.
El cliente no dejó un comentario.Krissie M. | First Impressions
The staff at this location were extremely pleasant and helpful.stacey a. | First Impressions
Ensure prices on contract are what you're actually charging the customer. I was told once price, but was charged more every month. Great people, friendly environment. Lorraine is great!CHASITY H.
El cliente no dejó un comentario.RANDY M.
El cliente no dejó un comentario.Brandon G. | First Impressions
El cliente no dejó un comentario.Kristen H. | First Impressions
El cliente no dejó un comentario.Mike T. | First Impressions
El cliente no dejó un comentario.ricky v. | First Impressions
Wonderful group of guys over there very well spoken easy to work with Makeing things simple for customerEARLY R. | First Impressions
So far it's good.JAMES LYNN R. | First Impressions
Nothing, all good ðŸ‘ROGER H.
Everything was great!Davante J. | First Impressions
El cliente no dejó un comentario.SANTANNIA G.
El cliente no dejó un comentario.Lori D. | First Impressions
The van had a terrible odor like a farm but I picked it up at 11:30pm so there's no one physically there to help me. I guess I just have to work with what was assigned to me.Satui T.
The owner aasisted me in getting my reservation changed to her location, despite being extremely busy with customers in the store and the phone literally ringing off the hook.DANIEL C.
El cliente no dejó un comentario.Pamela M. | First Impressions
El cliente no dejó un comentario.JASMINE B.
El cliente no dejó un comentario.Mary V. | First Impressions
Shannon was very professional and very helpful during the process to make sure I was comfortable with the rental process and make I was taken care of properlyStefan B.
Mr. Jay was one of the best u-haul managers I have ever worked with. He explained everything! Great job Jay.LEE B.
I will never rent from that site again the truck was given to me with no gas and it was dirtyRussell W.
The manager Jay was very good and did a great thorough job of briefing me and helping me prepare for my move.Robert H. | First Impressions
The air conditioner in the truck turned off whenever you gave the vehicle gas. The steering was very loose in the vehicle in and the brakes were very Spongy. The location was wonderful and the girl working there was great. I just feel like this vehicle has served its purpose or needs a lot of maintenance upgrades. GraciasBRIAN J.
They changed everything on me without even notifying me and then I wanted to pay him where he had about itALBERT D.
Excellent customer service!FELISHA L. | First Impressions
They were friendly and polite and made us feel welcomeDamian J. | First Impressions
Both the agent when I picked up and dropped off were the nicest uhaul agents I have ever met. Wow I will only be using this location from here forward. Cargo van I rented was perfect for what I neededLEXI H.
Although we had an check in mixup over my online checkin the facility took care of me . Excellent service.Robert M. | Online Move In
El cliente no dejó un comentario.Tiffany W. | First Impressions
Was a Little Late returning truck and I was automatically falsely accused of motor vehicle theft and threatened with the law. Not really sure that's what Uhaul's first step in dealing with its clients should be.JOSHUA T.
I've appreciated the fact that Uhaul hasn't raised its prices dramatically over the years!LINDA P. | First Impressions
Great service! Shannon and Jay were professional and very considerate in helping me with obtaining a storage unit. They followed through with phone calls. Second time renting from this location. Price is reasonable. Area is pretty decent!Francine A. | First Impressions
El cliente no dejó un comentario.Carla K. | First Impressions
None-All was well.RONNIE S.
El cliente no dejó un comentario.Tangulia M. | First Impressions
El cliente no dejó un comentario.LARRY T.
El cliente no dejó un comentario.Stephen S. | First Impressions
Speed up the pickup process. Literally waited 45min for the customer service rep to help one person in front of me. I was needing to move on a tight deadline and ended up missing my appointment to drop off some furniture as the place was closed because I couldn't get my u-haul in time.WENDY SUE W.
El cliente no dejó un comentario.JORI Z.
Did a excellent job helping me located the unit, even if it was in another town. I returned the unit in Killeen since I live in Killeen. Will definitely use them again if I have the need for a rental.JAMES C.
El cliente no dejó un comentario.Avery H.
El cliente no dejó un comentario.THERESA W.
This was the worst experience. I reserved a 10 foot trailer for Temple Pick up. I get a call the day before pick asking me to drive 30 minutes away to pick it up. Then I was promised a 15 foot truck and the extra mileage at no additional charge. I got there and it was only the 10 foot truck. The estimate did not include taxes so there was an extra fee that I was not prepared for. Then the lock box for the keys wouldn't open. Plus the tank was only half full. All in all NOT a pleasant experience. I have another move on June 5th that I was planning on using Uhaul for but I am seriously thinking of using someone else.Amy C.
El cliente no dejó un comentario.GEORGE O.
Awesome and courteous service. Thank you for the service.JOLENE M.
El cliente no dejó un comentario.Mark J. | First Impressions
We had the best experience renting our storage unit. So quick and easy! We will definitely let anyone we know looking for storage about Shanon and Jay and the amazing service they gave!Kari M. | First Impressions
Awesome customer service!ESSENCE C.
El cliente no dejó un comentario.ASHLEY R.
The U-Haul was filthy. The windshield and windows were filthy. They inside was filthy. The windshield wipers didn't work properly, and it POURED both days. The arm rest was broken on the driver's seat. It was not an enjoyable experience. But it got the job done.RICHARD S.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Timothy B.
Amazing so friendly, helpful, accommodating, extremely professional and understanding.MITZI P. | First Impressions
Very friendly staff, professional and pleasant to work withTammy O. | First Impressions
Stay sweet and keep doing you don't change anythingSHARMON V.
Quick and efficient.ERNEST DELMAR W.
El cliente no dejó un comentario.CHRISTINA LUCIA W.
The gentleman man that' took care of me was awesome! He was great! Well mannered charming and he was sure to go over everything I needed to know. I happy I went to his location. This establishment represent what I know about Uhaul I stopped at the one off the expressway in Killeen and the man was very rude and obnoxiousHILARY W. | First Impressions
El cliente no dejó un comentario.RONALD C.
El cliente no dejó un comentario.Colin H. | Online Move In
The owner was every nice you don’t see that to much thank youLoretta F. | First Impressions
El cliente no dejó un comentario.delilah t. | First Impressions
El cliente no dejó un comentario.MATTHEW D.
Very friendly and accommodatingGirard H. | First Impressions
This location is always come through for me, the people are friendly and very professional.RONALD B.
El cliente no dejó un comentario.PAMELA V.
El cliente no dejó un comentario.Rainelle T. | First Impressions
Thank you so much for all your help during this process! The site manager is amazing!Jasmine S. | Online Move In
El cliente no dejó un comentario.Kenneth C. | First Impressions
Give more info on how to do mobile check in prior to the check in process I feel this would expedite the process because the customer could of been prepared prior to check in.MARIE S.
El cliente no dejó un comentario.kettely d. | First Impressions
El cliente no dejó un comentario.Lashonda G. | First Impressions
El cliente no dejó un comentario.QUINYATTA A.
El cliente no dejó un comentario.Taneka P.
I had a great experience and excellent customer service, thanks.VIRGIL A.
El cliente no dejó un comentario.Nicole T.
El cliente no dejó un comentario.WILLIAM B.
Take out the dolly and the big bag of blankets I guess that were in it. It took up about 2 feet by 3 feet and up to the top of the truck. We were counting on the whole truck and forcing someone to use your hand truck and blankets is very bad business. We needed that space and it caused us to have to re arrange the truck because everything would not fit in it. I am very disappointed in that part of this experience because by re arranging and that spot not usable it caused several boxes to rearrange themselves causing them to fall and breaking some of the contents. If I had know that hand truck was in there I would have gone to another uhaul that did not have that in it the first time I rented the 15ft truck. Next time I will look at it to make sure there is no hand truck when you order an item you expect to get the whole item not just part. I know you probably think its silly but I needed that space.JASON B.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.ROBERT B.
Excellent service. The guy there thoroughly cleaned/disinfected the cab of the truck before giving me the keys.JAMESJOSEPH F.
El cliente no dejó un comentario.yolanda V.
Trucks could be cleaner. Tires had mud on them before I got the truck. Inside could be cleaner. Also the chat room staff should advise customers if trucks don't come with a rail like the 10' truck. Thank goodness for the in store staff letting me know before hand. I think you all should have a lost of what you can and cannot put in your uhaul vehicles.Kindra L.
Daniel was fantastic. Definitely went above and beyond. This is the place to go if you need storage or any of the other services they offer. Keep up the great work. First to fight.DAVID J.
Jay was really friendly and helpful getting us everything we needed for our drive to AZ!Krista C.
El cliente no dejó un comentario.Allen P.
El cliente no dejó un comentario.Johnnie W.
El cliente no dejó un comentario.JOHN H.
The agent was still pretty new to the system. There was a miscommunication between rental. However, I believe the main uHaul got the billing straightened out. Refund show show up in 3-5 business days. So other than billing everything was great and will definitely use this site again when renting a trailer.JUDY B.
Lot is too small for the size of vehicles needing to maneuver to inside or around it. Horrible layout and design for an equipment pick up and drop off locationRobert E.
El cliente no dejó un comentario.Zachary H.
El cliente no dejó un comentario.Shane P.
El cliente no dejó un comentario.Esteban E.
Jay Alexander was very helpful to me in getting the truck. GraciasEVERETT R.
El cliente no dejó un comentario.Rocky L. | First Impressions
El cliente no dejó un comentario.Bailey B.
Very professional store. They took very good care of me.CHAD H.
El cliente no dejó un comentario.KENNETH B.
Clean, quick, and good customer service. Very affordable.William G. | First Impressions
Shannon Alexander was aweful she had an attitude when I asked her to explain current charges. She even got in a argument with me and called me dumb. Uhaul has poor leadership.ERICA H.
El cliente no dejó un comentario.JAMES DANIEL B.
El cliente no dejó un comentario.Benjamin G.
El cliente no dejó un comentario.KATHY H.
I had an overall positive experience from beginning to end. The gentleman who assisted me was friendly and professional. He explained everything thoroughly and answered all questions. I would definitely use this location again!Donna B.
Loved the customer service that I received when I picked up my appliance dolly.Dominick W.
El cliente no dejó un comentario.NILESVAN F.
Informative and friendly serviceEnoc A.
Evreyone at the u haul are wonderful they all go way out of their to help you understand the process and the rules and regulations and they are just wonderful and beautiful people inside and outSharmon V.
El cliente no dejó un comentario.Micheal D.
I highly recommend doing business with Jay and Shannon. My experience returning my trailer and renting a storage unit on-site was second to none. When moving into a new town to start a new job, it can be a very busy and stressful time but it is really comforting to arrive at their location and feel welcomed and appreciated, and assisted with a friendly and helpful attitude. Overall Grade: A+++ | Six Stars ******JoeyJames G.
Jay needs to go train the Fort Worth location. He projects customer service at it's best. I saw him training a new employee and if I didn't already have a great job I would have applied because of him.Malik W.
Always friendly and caring i have a storage unit there for a while and will never rent from any one else. Shannon ,Jay and Catherine are very wonderful .Sharmon V.
El cliente no dejó un comentario.Alexander K.
I have used this location many of times due to the kindness and understanding of the staff/ employees. I will continue to refer others to this location and be a patron of this U haul locations as long as I remain in Killeen Texas.Robin T.
El cliente no dejó un comentario.Jenneice H.
El cliente no dejó un comentario.James A.
Mr Hunter was very nice. I plan to do business there againTerre D.
El cliente no dejó un comentario.Kendrick L.
El cliente no dejó un comentario.Lakisha R.
Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)Rhonda H. | First Impressions
El cliente no dejó un comentario.Rex T. | First Impressions
The customer service at this location was bad, but maybe she was just having a bad day. 🤔. Good luck 👍!anthony b. | First Impressions
Great Service; I was contacted by phone from the staff and completed the paperwork the same evening.Willie S. | First Impressions
Very kind.Ashley P. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!