Comentarios de los clientes para U-Haul Moving & Storage of Twin Creek

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Twin Creek

Clasificación general:

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VICKI R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Soldier For T. | First Impressions |
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Will remember for any all future services

VICKI R. | First Impressions |
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El cliente no dejó un comentario.

MARIE S.
Clasificación:

Give more info on how to do mobile check in prior to the check in process I feel this would expedite the process because the customer could of been prepared prior to check in.

BRENT B. | Overall Experience |
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Staff was always friendly and helpful!

Anya L. | Overall Experience |
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Y’all were my life savers! Thank you so much for being so kind.

evertte r. | Overall Experience |
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The interior lights in 81 were not working.However enough light from outside.

kettely d. | First Impressions |
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El cliente no dejó un comentario.

Lashonda G. | First Impressions |
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El cliente no dejó un comentario.

Jacquelane G. | Overall Experience |
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El cliente no dejó un comentario.

Isaiah K. | Overall Experience |
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El cliente no dejó un comentario.

QUINYATTA A.
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El cliente no dejó un comentario.

Veronica M. | Overall Experience |
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The manager and staff at this location have always been helpful,curtious and professional I've rented storage and trucks at this location and I highly recommend them.

Ricardo M. | First Impressions |
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El cliente no dejó un comentario.

Taneka P.
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El cliente no dejó un comentario.

DAVID W. | First Impressions |
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El cliente no dejó un comentario.

enrique C.
Clasificación:

N/A

JOSEPH S. | Overall Experience |
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Took over 4 years for this matter to be taken care of I will never deal business with this killen location worst experience I have ever dealt with.

Mark H. | First Impressions |
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The staff was very accommodating and helpful. Best U-Haul I have ever been to.

VIRGIL A.
Clasificación:

I had a great experience and excellent customer service, thanks.

anne n. | Overall Experience |
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El cliente no dejó un comentario.

Nicole T.
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El cliente no dejó un comentario.

Candida J. | First Impressions |
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Jay Alexander was AMAZING very professional and he made sure I fully understood everything. Plus excellent customer service!

Alexandria R. | First Impressions |
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Very nice made my situation priority and even thow my I'd was a little messed up they manually typed it in so I could get what I needed done

WILLIAM B.
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El cliente no dejó un comentario.

JASON B.
Clasificación:

Take out the dolly and the big bag of blankets I guess that were in it. It took up about 2 feet by 3 feet and up to the top of the truck. We were counting on the whole truck and forcing someone to use your hand truck and blankets is very bad business. We needed that space and it caused us to have to re arrange the truck because everything would not fit in it. I am very disappointed in that part of this experience because by re arranging and that spot not usable it caused several boxes to rearrange themselves causing them to fall and breaking some of the contents. If I had know that hand truck was in there I would have gone to another uhaul that did not have that in it the first time I rented the 15ft truck. Next time I will look at it to make sure there is no hand truck when you order an item you expect to get the whole item not just part. I know you probably think its silly but I needed that space.

James S.
Clasificación:

El cliente no dejó un comentario.

Kristina M. | Overall Experience |
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The staff were friendly and very helpful from move-in until move-out. The facility was clean and easy to access. They made the whole process easy and painless. My only complaint is with the U-Haul app. It was easy to navigate but it was quite buggy.

James S. | First Impressions |
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Awesome rental experience. Very friendly, helpful and informative.

JESSICA A. | Overall Experience |
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El cliente no dejó un comentario.

ROBERT B.
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El cliente no dejó un comentario.

JAMESJOSEPH F.
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Excellent service. The guy there thoroughly cleaned/disinfected the cab of the truck before giving me the keys.

yolanda V.
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El cliente no dejó un comentario.

Kindra L.
Clasificación:

Trucks could be cleaner. Tires had mud on them before I got the truck. Inside could be cleaner. Also the chat room staff should advise customers if trucks don't come with a rail like the 10' truck. Thank goodness for the in store staff letting me know before hand. I think you all should have a lost of what you can and cannot put in your uhaul vehicles.

DAVID J. | First Impressions |
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Daniel was awesome, very professional and helped us out so much. This is where you need to store stuff if you’re in need in this area.

DAVID J.
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Daniel was fantastic. Definitely went above and beyond. This is the place to go if you need storage or any of the other services they offer. Keep up the great work. First to fight.

Krista C.
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Jay was really friendly and helpful getting us everything we needed for our drive to AZ!

Todd P. | First Impressions |
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The people were friendly. The building and storage area has a musty smell that reminded me of grandma's basement. I hesitate to move anything with fabric in there due to the smell. Otherwise, the lot is small, prices reasonable, and the loading area was compact but good, and I will not hold them accountable for someone else cutting their internet line. Pretty convenient off I-14 and MLK Blvd.

Allen P.
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El cliente no dejó un comentario.

Johnnie W.
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El cliente no dejó un comentario.

janet e. | Overall Experience |
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Rodent droppings in 649.

JOHN H.
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El cliente no dejó un comentario.

JUDY B.
Clasificación:

The agent was still pretty new to the system. There was a miscommunication between rental. However, I believe the main uHaul got the billing straightened out. Refund show show up in 3-5 business days. So other than billing everything was great and will definitely use this site again when renting a trailer.

Robert E.
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Lot is too small for the size of vehicles needing to maneuver to inside or around it. Horrible layout and design for an equipment pick up and drop off location

Zachary H.
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El cliente no dejó un comentario.

Shane P.
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El cliente no dejó un comentario.

Esteban E.
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El cliente no dejó un comentario.

Soldier Four T. | Overall Experience |
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It was a pleasure to work with staff. Question: Our 501 c3 “Soldiers In Need” mission... Suicide Attempt Awareness would like a point of contact, with your permission to honor your organization at our picnic! 254-338-8447 Pre/Founder Soldier 4theLord https://youtu.be/p2ErXJAFXBk

EVERETT R.
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Jay Alexander was very helpful to me in getting the truck. Thanks

Rocky L. | First Impressions |
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El cliente no dejó un comentario.

Bailey B.
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El cliente no dejó un comentario.

CHAD H.
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Very professional store. They took very good care of me.

KENNETH B.
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El cliente no dejó un comentario.

William G. | First Impressions |
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Clean, quick, and good customer service. Very affordable.

ERICA H.
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Shannon Alexander was aweful she had an attitude when I asked her to explain current charges. She even got in a argument with me and called me dumb. Uhaul has poor leadership.

JAMES DANIEL B.
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El cliente no dejó un comentario.

JESSICA A. | First Impressions |
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El cliente no dejó un comentario.

Benjamin G.
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El cliente no dejó un comentario.

KATHY H.
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El cliente no dejó un comentario.

Virginia M. | Overall Experience |
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Kathrine was just amazing. She needs a raise. She was that good. Not sure what she makes but she needs more than that .

Donna B.
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I had an overall positive experience from beginning to end. The gentleman who assisted me was friendly and professional. He explained everything thoroughly and answered all questions. I would definitely use this location again!

Dominick W.
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Loved the customer service that I received when I picked up my appliance dolly.

sharmon v. | Overall Experience |
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Very friendly employees go out of their way to understand and help you with everything you need.

NILESVAN F.
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El cliente no dejó un comentario.

Charles H. | Overall Experience |
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El cliente no dejó un comentario.

James-Blake b. | Overall Experience |
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Communication from staff was excellent , clean, well lite. Enjoyed doing business with you.

marcus r. | First Impressions |
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El cliente no dejó un comentario.

Enoc A.
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Informative and friendly service

Sharmon V.
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Evreyone at the u haul are wonderful they all go way out of their to help you understand the process and the rules and regulations and they are just wonderful and beautiful people inside and out

sharmon v. | First Impressions |
Clasificación:

Love the employees never go any where else

Micheal D.
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El cliente no dejó un comentario.

JoeyJames G.
Clasificación:

I highly recommend doing business with Jay and Shannon. My experience returning my trailer and renting a storage unit on-site was second to none. When moving into a new town to start a new job, it can be a very busy and stressful time but it is really comforting to arrive at their location and feel welcomed and appreciated, and assisted with a friendly and helpful attitude. Overall Grade: A+++ | Six Stars ******

Malik W.
Clasificación:

Jay needs to go train the Fort Worth location. He projects customer service at it's best. I saw him training a new employee and if I didn't already have a great job I would have applied because of him.

Sharmon V.
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Always friendly and caring i have a storage unit there for a while and will never rent from any one else. Shannon ,Jay and Catherine are very wonderful .

Lilia B. | First Impressions |
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The lady at the store was very nice and accessible to all my questions I did love it. I didn’t know what to expect since it was my first time doing this but she made it so easy and enjoyable 100% recommended. :)

ruby R. | Overall Experience |
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El cliente no dejó un comentario.

Alexander K.
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El cliente no dejó un comentario.

Mendie T. | Overall Experience |
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Shannon and Jay keep this location so clean and well maintained. We really are going to miss this location but we moved to McKinney, Texas. Excellent Job Guys.

Robin T.
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I have used this location many of times due to the kindness and understanding of the staff/ employees. I will continue to refer others to this location and be a patron of this U haul locations as long as I remain in Killeen Texas.

James D. | Overall Experience |
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El cliente no dejó un comentario.

Jenneice H.
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El cliente no dejó un comentario.

James A.
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El cliente no dejó un comentario.

Evelyn R. | Overall Experience |
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El cliente no dejó un comentario.

Terre D.
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Mr Hunter was very nice. I plan to do business there again

josie m. | Overall Experience |
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Our light was broken from day one and in all the months we were there it never got fixed. Then when we went to move out we only used five days of the month and got charged for the entire month. I don’t agree with the policy or the rude way it was explained to me.

Kendrick L.
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El cliente no dejó un comentario.

Lakisha R.
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El cliente no dejó un comentario.

Darius C.
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El cliente no dejó un comentario.

Francine A. | Overall Experience |
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Professional and friendly staff!

Wytosky C.
Clasificación:

Very unhappy!!! The inside of the truck had a leak from the ceiling that soaked our mattress! We were only told that that insurance covered the truck and not our personal items so we didn't take the insurance out. Jay at that location that I felt with discounted the rental fee but it doesn't help the fact that our bed will probably end up molding and we will have to purchase another one! I've rented with uhaul several times and never had a problem. When I told him that the lady who did the rental never told us insulting was for personal items as well he blamed it on social distancing and said the form that they usually go over was by the desk and we didn't see it. (Come to find out she was his wife) so of course he stuck up for that. Very very dissatisfied!

Angela E. | First Impressions |
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El cliente no dejó un comentario.

Jose P. | Overall Experience |
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A pesar de la situación que estamos atravesando, con e Corona Virus, tanto los pocos empleados Que pudieron asistir a trabajar, como los gerentes , realizaron un esfuerzo extraordinario para atender a los clientes excelentemente

Christopher W.
Clasificación:

Friendly staff

Rhonda H. | First Impressions |
Clasificación:

Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)

Rhonda H. | Overall Experience |
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Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)

PAMELA S. | First Impressions |
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The lady that helped me was just awesome! I had several questions and she was able to provide me with answers and made me feel glad I chose U-Haul for my storage needs.

Jeremy T.
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El cliente no dejó un comentario.

Todd T.
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Second time I've rented from there. Have no intention of going any place else.

Angela B.
Clasificación:

N/A

Wykeitha M. | First Impressions |
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Everybody at this location was so friendly nice. I will continue to do business at this location. In my box everybody get a 10+

VERONICA M. | Overall Experience |
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The manager and staff was profrsssional helpful and knowledgable.i would highly recommend this storage facility

Sabra E.
Clasificación:

Thanks Shannon for the reminder call and thanks to Jay for your excellent customer service. Also Ms.White awesome job at check in

nayet J.
Clasificación:

Customer service and the card machine was down and people were not notified until the last minute so we where turned around to get cash making us late for the appointment

VELDONNA R. | Overall Experience |
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El cliente no dejó un comentario.

Rex T. | First Impressions |
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El cliente no dejó un comentario.

Toshia N. | First Impressions |
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I appreciate the great customer and speedy service. A well organized and clean environment. I would definitely recommend!!!!!!!!!!!!!!!!!

Michael D. | Overall Experience |
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With all the headaches of having to deal with a storage unit, the management team is what makes it 5 stars. Shannon and her husband are an excellent help and was a calm ti the storm for a long year.

Ronald J.
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Very pleasant and accommodating

Lenny G. | Overall Experience |
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Catherine is very friendly and helpful

Jovana G. | First Impressions |
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Wayyyy to expensive!!!!!

La Tanya R. | Overall Experience |
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EXCELLENT CUSTOMER SERVICE. THANK YOU VERY MUCH FOR ALL YOU DO. MR JAY AND MS SHANNON, FROM MS LA TANYA M. RUDULPH @ 5104598347

Lenny G. | First Impressions |
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Kathy was extremely helpful and friendly, she help me really well.

Cory H. | Overall Experience |
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Staff was very professional. Went above and beyond to help out in every way they could. Proactive in reminding customer about up coming rental payment. Very friendly atmosphere. Thank you!

Donald W.
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El cliente no dejó un comentario.

Samuel B. | Overall Experience |
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Absolutely wonderful staff and very good trucks

anthony b. | First Impressions |
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The customer service at this location was bad, but maybe she was just having a bad day. 🤔. Good luck 👍!

Willie S. | First Impressions |
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Great Service; I was contacted by phone from the staff and completed the paperwork the same evening.

Roselina C. | Overall Experience |
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This is the place for all your storage and moving needs. Professional, secure, clean, convenient, modern and reasonably priced is my description of Uhaul Moving and Storage of Twin Creek.

Latoya S.
Clasificación:

The gas tank was on the f and the guy comes back and says is 7/8s and charges me an extra 12 dollars for gas after I just spent 45 to fill it back up. I wont ever be going back to this location again. 12 dollars and the needle is directly on the F??? You guys are crooks.

Estelle R. | Overall Experience |
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Good place

Sherry S. | Overall Experience |
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Great facility with wonderful staff.

Bonnie B.
Clasificación:

Very pleasant staff. Thorough with the check out and checking in of the vehicle. Everything went smoothly.

Francine A. | First Impressions |
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Service went well and the employee was professional.

Clarisa F. | Overall Experience |
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I never had any problems or concerns while renting here! The staff is friendly and the place is well maintained!

Efrain B.
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Clean or washed -

VICKIE L.
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El cliente no dejó un comentario.

Keasia A.
Clasificación:

Jay was a great representative for U-Haul & made the process smooth & easy.

Mike H. | Overall Experience |
Clasificación:

Good job

JESSICA F. | Overall Experience |
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Shannon is excellent!!! She is so nice and answered any and all my questions. Thankyou to all of you there.

MICHAEL F. | First Impressions |
Clasificación:

Professional, courteous staff. Clean, secure facilities.

Natiyah G.
Clasificación:

I spent over 3 hours in the middle of the night on the phone with U-Haul employees as well as in the live chat trying to check into my after hours reservation. It was BEYOND a disappointment. I cut my family trip short in order to drive to Killeen and move my furniture. U-Haul website, app and after hours representatives all need a complete makeover. I ended up going into the store during business hours and having to pay my apartments an additional $140.

Kenneth c. | First Impressions |
Clasificación:

Very easy sign-up procedure and plenty of room in the facility for maneuvering the truck. Appears very very secure.

gloria H.
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El cliente no dejó un comentario.

Darius C.
Clasificación:

I was overcharged and never notified I could had added a plan to save on miles and I was lied to and coerced about 323 and 143.99 34.00

Christopher c. | Overall Experience |
Clasificación:

Best storage Facility I have ever used

Clarisa F.
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Great customer service each time I visited the store! They have nothing to improve on!!

Fernanda F.
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El cliente no dejó un comentario.

Tobias W.
Clasificación:

Process was ok.

Nicole H.
Clasificación:

Staff was friendly

Allen C.
Clasificación:

none

Keaun B. | Overall Experience |
Clasificación:

Great Customer service!

Jeanne I.
Clasificación:

Women wasn't clear on prices and wasn't clear on procedures. Would have appreciate someone who knew what they were doing. The office was clean and so was the equipment. Appreciate that

Tekila D. | First Impressions |
Clasificación:

The service was excellent. The representative at one location called an location to find a couple of units for us. We are ecstatic about having our belongings in a place close and easily accessible.

Loretta S.
Clasificación:

El cliente no dejó un comentario.

Jordan W.
Clasificación:

El cliente no dejó un comentario.

Julio R.
Clasificación:

El cliente no dejó un comentario.

Morgan H.
Clasificación:

Margaret Hall needs to be fired. I was originally at her location and she refused to help me because she claimed I had an attitude problem. After asking for help she ignored me. I told her this was for a military move and she said “I could give less of a shit about military families”. I refuse to use Uhaul now because of her. I expect to be contacted on the problem and to have a written apology from her.

Felix L.
Clasificación:

El cliente no dejó un comentario.

Kimyatta H.
Clasificación:

El cliente no dejó un comentario.

Amanda P.
Clasificación:

El cliente no dejó un comentario.

Katiria D. | First Impressions |
Clasificación:

Super great customer service!

Khadija R.
Clasificación:

This is the best UHaul site, and I've used as real over the years in different states Polite helpful, easy to understand.Overall five star!

Tyshon J. | Overall Experience |
Clasificación:

I would use this facility again hands down no questions asked.

Randy M. | First Impressions |
Clasificación:

Dave was a very professional Representative for Uhaul Storage at Twin Peak. His briefing on dos and don't was very clear, and he assisted me with no delay or misleading information. Super Job!!

Shirell M.
Clasificación:

El cliente no dejó un comentario.

Brandy H.
Clasificación:

Miguel was awesome!!

Patricia w. | Overall Experience |
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I have used this facility several times over the years. This time was no different-everything was perfect! I love the online paying method as well. Thanks for your professionalism & caring attitude.

Joseph G.
Clasificación:

Staff was very friendly and helpful.

Valarie M.
Clasificación:

The night lady was a little rude and the insurance should be returned back to the customer when you turn in what you used and there is no damage to the equipment

khadija R.
Clasificación:

The telephone center was very patient especially as they were dealing with a wonky computer system. The woman at the pick up site was very easy to deal with. 4 Star because of computer system problem, not the people.

EDGAR R. | Overall Experience |
Clasificación:

Best storage I've ever been to.

Terry L D. | First Impressions |
Clasificación:

Jay was professional and expedient.

REBECA R. | Overall Experience |
Clasificación:

Great job

Lee P. | First Impressions |
Clasificación:

Mrs. Kayla was very nice and pleasant I would do business with her any time.

Woodrow C.
Clasificación:

Very professional crew will rent from again. Thank you.Very pleasing experience.

Nedra M. | First Impressions |
Clasificación:

Awesome Customer Service.

Vera S. | Overall Experience |
Clasificación:

I was happy with the service

Marcus P. | First Impressions |
Clasificación:

It was excellent

Javier V.
Clasificación:

El cliente no dejó un comentario.

Ramiro M. | First Impressions |
Clasificación:

Staff was friendly, knowledgeable, made great recommendations to help with my move.

Lee B. | First Impressions |
Clasificación:

My process went GREAT at the drop off location. The people were very very helpful in every phase of the drop off.

MARY L. | Overall Experience |
Clasificación:

The staff was extremely helpful and friendly. They explained everything fully.

nicholas T.
Clasificación:

Place is great and the attendant was very helpful.

MARY G.
Clasificación:

El cliente no dejó un comentario.

Mitchell H.
Clasificación:

The MLK location was fine. Kayla did an excellent job. However, I was scheduled to drop off on Veterans Memorial and they did not accept me. They turned me around because of space. This isn't a huge deal except for the planning and driving in the city. Had I received the appropriate alerts and the Veterans location checked their inbound, I could have saved over an hour on my return trip.

Emily S.
Clasificación:

El cliente no dejó un comentario.

sharmon v. | Overall Experience |
Clasificación:

I told a family friend and they took 25.00 off of my rent for June but I took all my stuff out yesterday and didn't get the 25.00 which sucks

Tracy G. | Overall Experience |
Clasificación:

While relocating from Ft Worth to Killeen, we rented 6 units at this facility. The staff are amazing and always worked with us to meet our needs. Very clean and secure!

Clint P.
Clasificación:

The clerks was friendly and helpful

Tiffany R. | Overall Experience |
Clasificación:

N/A

Laura C. | First Impressions |
Clasificación:

Clean, Friendly and great customer service. I have dealt with other U-haul places and this one has topped it all getting 5 stars in my book.

Laura C.
Clasificación:

I think this place has it under control. They are helpful and very friendly a great pleasure doing business with them.

Stanley D.
Clasificación:

Brand new truck with less than 1000 miles on it. Was just what I needed for moving some light items from my old residence to my new one. Pickup worked great.

Edward K.
Clasificación:

El cliente no dejó un comentario.

Wilmer J.
Clasificación:

Nothing

James C.
Clasificación:

El cliente no dejó un comentario.

Wilmer J.
Clasificación:

El cliente no dejó un comentario.

Cathleen S. | Overall Experience |
Clasificación:

The storage areas were always clean and well maintained. The staff were very friendly and helpful.

Jeannine W.
Clasificación:

Nothing the staff is great very friendly and helpful great job they all are doing

Vera S. | First Impressions |
Clasificación:

We received excellent customer service!!!

Royce P.
Clasificación:

This location is fine but I initially put the reservation in with the Store on veterans in killeen because it was closer they didn't have my trailer ready I had to go to another store it's all about time management and the veterans memorial store failed

ECHELLE C. | Overall Experience |
Clasificación:

We had our furniture in storage for 6 years while we lived in Florida and never had any issues. We felt that our stuff was safe and secure

Jonathan F. | Overall Experience |
Clasificación:

Excellent service overall

Telly P. | Overall Experience |
Clasificación:

GREAT experience

Crystal C.
Clasificación:

Customer service is unprofessional. The lady that helped me never once looked at my face. She was on her cell phone mostly. The man there told me to go follow the girl out in the cold and wind instead of waiting In the lobby area to find out the total after returning the truck. So I went out and stood there while she did the assessment in the cold and wind for her to tell me my final charges. I thought she would go out look and come back in and help me. I felt like the guy was rude and it made me angry.

Sherry S. | First Impressions |
Clasificación:

The experience went very good. Shannon provided excellent service and answered all of our questions. Thank you very much!

scott w. | Overall Experience |
Clasificación:

The team there was great. They met my every need for storage. Thanks

Tonya D. | Reservation |
Clasificación:

I would tell any one to go to this one I love how they help and are always nice..

Tracy G. | Reservation |
Clasificación:

Friendly staff. Very clean facility. Reasonable rates.

sharmon v. | Reservation |
Clasificación:

Very friendly and courteous employee and very helpful and understanding.

JETTIE H. | Reservation |
Clasificación:

liars

brenda r. | Overall Experience |
Clasificación:

Workers very helpful

VELMA R. | Overall Experience |
Clasificación:

Thank you so much , for your Help when i need it the most..

dezarae g. | Overall Experience |
Clasificación:

Great ladies at the front desk

Cesar C. | Overall Experience |
Clasificación:

Secure and friendly staff.

Dorothea G. | Overall Experience |
Clasificación:

Staff was always friendly, professional and helpful. I would highly recommend this facility to my friends and family.

rizzi s. | Reservation |
Clasificación:

Great customer service!

JONATHAN H. | Overall Experience |
Clasificación:

The storage unit was well kept. The temp was maintained. Thanks

Ashley P. | Reservation |
Clasificación:

Very kind.

jerry b. | Overall Experience |
Clasificación:

The Staff was Always nice and polite. Great Communication.

Avis W. | Overall Experience |
Clasificación:

Great Job

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