Customer Reviews for U-Haul Moving & Storage of Twin Creek

852 reviews

1507 Martin Luther King Jr Blvd   Killeen, TX 76543

(254) 532-3001

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(254) 532-3001

1507 Martin Luther King Jr Blvd
Killeen, TX 76543

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JON A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benicia h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANTLEY G  |  First Impressions 
Rating:
4.0

Continue as you are.

Cleophus L 
Rating:
5.0

Customer did not leave a comment.

Heidi B  |  Overall Experience 
Rating:
5.0

The person that helped me was amazing. Answered all my questions and explained everything to me.

JAMES W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tameka M  |  Overall Experience 
Rating:
5.0

Wad a very easy process.

CHRISTINE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSUE O 
Rating:
5.0

Customer did not leave a comment.

Tanara W  |  Overall Experience 
Rating:
5.0

Well Done

Michael E 
Rating:
5.0

Representative came out in the rain and helped me finish my online check out with the app. the app froze on me cause the weather

MARIA V 
Rating:
5.0

Place was clean and everything what you need is at arms length over all they give a choice look and expect it and make your choice easy took us over all 20 mins to get us on the road. Will recommend to any one to use this place thanks for the experiance.

JESUS M 
Rating:
5.0

Customer did not leave a comment.

GENE B  |  Overall Experience 
Rating:
5.0

Just keep doing the great job of helping customers in the great way this location has always done.

WILMER J 
Rating:
3.0

Customer did not leave a comment.

Keiala B 
Rating:
5.0

I Always have perfect service whether I'm online or in person. Thank you.

SANDRA T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JIM H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiayna G 
Rating:
3.0

Customer did not leave a comment.

AYESHA R 
Rating:
3.0

Customer did not leave a comment.

andrian g 
Rating:
4.0

Customer did not leave a comment.

DARRYL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVONNE E  |  First Impressions 
Rating:
5.0

The staff member was very courteous and professional.

Lenore L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damian G  |  Overall Experience 
Rating:
4.0

Waited to long to get my storage, only one person working on Sunday took me almost an hour to even start the process. Once started it was pretty quick. Got the storage space I needed and was able to pack and leave pretty quickly. Liked that the lock was free

Taiesha K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENZEL G 
Rating:
4.0

None

RICHARD R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connor P  |  Overall Experience 
Rating:
3.0

It was fine security sucks.

JASON G  |  Overall Experience 
Rating:
5.0

The Management and staff was always extremely helpful and accommodating to all my customer needs. Thank you professionalism and courtesy.

cory h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHELL I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLOS H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AALYAHMARIE W  |  Online Move In 
Rating:
1.0

Agents were rude and disrespectful they charged me for stuff that wasn’t even valid. Then when confronted they hung up the phone on me smh. Tried to charge and extra day for only 30 minutes of being late when I called in advance

Vicki H 
Rating:
5.0

Customer did not leave a comment.

MELVIN F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JASON G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LUTHER H  |  First Impressions 
Rating:
5.0

great customer service

FRANCISCO M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

guy h  |  Overall Experience 
Rating:
5.0

Ms. Alexander and staff were very patient and helpful, offering exemplary customer service.

Tony C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Junior K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathrin O  |  Overall Experience 
Rating:
5.0

Always clean. Prompt in notifying of any changes in fees. Nothing hidden or subversive. A good experience and I would recommend it for storing your personal goods.

Ali P  |  Overall Experience 
Rating:
3.0

Have easier ways to return. I had to keep my truck an extra day because I couldn't return my truck after hours.

JACOBBY w 
Rating:
5.0

Keep up the great work and superb customer service to all seeking equipment. Truly pleased as this location is my go to place for any and all equipment rental.

antonio q 
Rating:
1.0

Tried to over charge with fuel fee when I clearly refueled truck. And charged me for extra day fir being 10 mins late

John T 
Rating:
5.0

Customer did not leave a comment.

faith a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN H  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great customer service.

NIKIA H  |  Overall Experience 
Rating:
5.0

N/A

LeEbone G  |  Online Move In 
Rating:
2.0

The service is poor, my reservation was for 12:00 pm so I arrived at 11:53. Hoping to be done by 12:00, but it took approximately 15 - 20 minutes to process the paperwork. I finally departed at 12:27, but my rental was due back the next day at 11:53 🤷🏽‍♀️.

Shirley E 
Rating:
5.0

Customer did not leave a comment.

Bernice G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice G 
Rating:
5.0

Extremely easy to rent the unit. Checkout/closeout was equally easy.

Laurence M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAHAMA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quincy J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eulando G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katja F 
Rating:
5.0

Customer did not leave a comment.

SONYA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javidi T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  Overall Experience 
Rating:
5.0

Thank you for the great customer service. Loved the buy one month get one free by the way.

GENE B  |  First Impressions 
Rating:
5.0

Best u haul location in 50 miles radius Killeen Texas. I've been to over 6 locations here local and this Martin Luther King location always have great service and a rental of choice, whether be truck or trailer or both. Thanks Again. Happy Cuts Lawn Care llc👍

Joseph C 
Rating:
5.0

Better at this location. I don't like the smell of body odor and hemp, but the truck was clean with five air fresheners on on mirror and air vent. They tried. I'm good with that. The truck was solid and in good shape. Insurance, tax, Fees and mileage charges added some, but it was local and relatively short distance. Can't change that, but for .70 per mile I would not have rented here if needing to go out of town.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

Christopher C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthias W  |  Overall Experience 
Rating:
5.0

Nothing needs to be improved. I received excellent service.

Eddra P 
Rating:
5.0

Customer did not leave a comment.

Heather P 
Rating:
5.0

Customer did not leave a comment.

Jomarr G  |  Overall Experience 
Rating:
5.0

Definitely using it again next time I deploy or just storage needs.

Garrick J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dymond S  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

FRANK S 
Rating:
4.0

Good customer service. Fast and easy process

Jomarr G 
Rating:
5.0

Customer did not leave a comment.

Berlinda r 
Rating:
5.0

Storage was percect

dominick a  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kentral H 
Rating:
5.0

N/A

Dyshonne M 
Rating:
3.0

Customer did not leave a comment.

Alejandro V 
Rating:
5.0

Customer did not leave a comment.

Ed C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce W  |  Overall Experience 
Rating:
5.0

There was nothing to improve, Ms. Nor at the Killeen location was precise, and professional and answered every one of my questions and put my mind at ease. Thank you.

Dimitri D 
Rating:
5.0

Very friendly and accommodating.

BRENT P 
Rating:
5.0

Customer did not leave a comment.

Aaronana H 
Rating:
5.0

Customer did not leave a comment.

MELVIN F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad A  |  Overall Experience 
Rating:
5.0

Very friendly staff..I would recommend this location to everyone

Melinda K 
Rating:
5.0

Shannon and her staff are always a pleasure to work with, thank you!

KHADIJAH C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William G  |  Overall Experience 
Rating:
4.0

If access hours were a little longer, I would give a higher rating.

Maria S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher B  |  Overall Experience 
Rating:
5.0

Great and Friendly service from everyone

TOBY S  |  Overall Experience 
Rating:
4.0

Thanks y'all made a hard time in my life easy.

vanessa t  |  Overall Experience 
Rating:
4.0

The young that waited on me was very kind and helpful I thank God for her.

gween h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

OUISA T  |  Overall Experience 
Rating:
5.0

The store manager was very helpful, She was able to get me a storage supply me with a unit from her storage. Then when I came back she didn't have a truck for me, however she made sure her staff was able to assisted me with finding a truck. I appreciate her and her staff the are truly amazing.

LATARA G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tina T 
Rating:
5.0

Shannon and her team are on it! I was running late for pickup and she called immediately to ensure everything was okay. Very professionally run.

Matthew L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suan J  |  Online Move In 
Rating:
3.0

Besides the rental being late no bad complaints and it was a nice truck

Roger B 
Rating:
5.0

Customer did not leave a comment.

Jeannie M 
Rating:
3.0

Charged me another $16 for a extra 15 miles. When I had to go 3 extra places to get a storage. And that in it self added extra miles . Think I should get the money back that I got charged for the extra miles

patsy L  |  First Impressions 
Rating:
5.0

Maybe a big parking area

Richard P 
Rating:
5.0

Customer did not leave a comment.

Charles T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalynn T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Customer did not leave a comment.

TONY B 
Rating:
5.0

Customer did not leave a comment.

Nancy P 
Rating:
5.0

Customer did not leave a comment.

Anyssa R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom F 
Rating:
5.0

Nice place!

Guadalupe O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rex T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA S  |  Online Move In 
Rating:
5.0

The young man who assist me did a great job...

Sonia D 
Rating:
4.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Christine S 
Rating:
5.0

The owner and staff went above and beyond , thank you so much for a great experience

RONALD C  |  Overall Experience 
Rating:
5.0

Ty

Jamaica G  |  First Impressions 
Rating:
4.0

More selection of various vehicles. During my visit there were a few vehicles available.

efrem y 
Rating:
1.0

Staff was extremely rude, lazy.. and had no willingness to help.. I have never had this experience at a U-Haul storage facility before… I’m medically retired from the military and used storage units by uhal all across this country.. but never have had such a terrible experience in such a short time. This facility has made it to where I have no desire to use uhal for any reason further… and I only had my stuff in storage for 1 month. 0 stars

Matthew G  |  Overall Experience 
Rating:
5.0

The customer service is over the top. The associate is so warm and nice and she explained everything with care.

TERESA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela m  |  Overall Experience 
Rating:
5.0

Jay provided excellent customer service.

Ronda W 
Rating:
5.0

Customer did not leave a comment.

Cirrilo F  |  Overall Experience 
Rating:
5.0

Excellent!

Tuliloa L  |  Overall Experience 
Rating:
5.0

Would rent again if necessary

Samantha N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Shannon was very friendly, helpful, and accommodating, and attended to my needs.

RONALD C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce D 
Rating:
5.0

The staff and management is super friendly! This was my 2nd time renting a storage from them. Their fees are flat and set unlike many other storages that gave a fee over the phone and then when you showed up they gave you a different price told you you had to add on protections and other stuff making the price double. Uhaul is the same proce they give you over the phone and dont make you add on any xtra fees. Plus they had 24/7 access. Will continue to rent from them when needed.

TANAIRY M  |  Overall Experience 
Rating:
5.0

great job

PIERCE I  |  Overall Experience 
Rating:
5.0

Husband and wife were very friendly!

Ivette C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DESHAY K  |  Overall Experience 
Rating:
5.0

No need

WILMER J 
Rating:
5.0

Nothing! I will only use this location, No matter how far out the way it is from me because the customer care here is ALWAYS Amazing !! Thank you So Much.

carol C 
Rating:
5.0

Customer did not leave a comment.

Craig R 
Rating:
5.0

Fast service and awesome customer service from start to finish!!!!

Steven A 
Rating:
5.0

Customer did not leave a comment.

Tyrone S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malik M 
Rating:
5.0

Great customer service

steve M 
Rating:
5.0

Customer did not leave a comment.

RALPH S  |  First Impressions 
Rating:
5.0

Professional employees. Jay and Sharon are awesome, understanding, and people- friendly! Facility is always clean.

Francine A  |  Overall Experience 
Rating:
4.0

Van was great on gas. Comfortable and heated quickly to keep me nice and toasty inside. Inside was very dusty and had pet hair😣 on seats floor dash. Overall…..van was 👍🏾

SHARON G 
Rating:
5.0

Charged .99 per mile when site says .79. I don’t care what day of the week it is. Straight BS.

Jack B 
Rating:
5.0

Went to the one Saturday on Martin Luther king in killeen the service was wonderful had everything ready for us we rented a truck and trailer for a riding mower we said the hassle was outstanding we bought the mower picked up rentals and returned them n 1.5 hours strongly recommend them for all your moving and towing service 5 stars

jackie h 
Rating:
5.0

Customer did not leave a comment.

DORIS B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantaye A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRACEY L 
Rating:
5.0

Customer did not leave a comment.

Tina g 
Rating:
5.0

The experience was awesome excellent customer service he was awesome

PAMELA B  |  First Impressions 
Rating:
5.0

This is the cleanest uhaul place I've ever been to. The bathrooms were always spotless! The staff are always friendly.

tanya h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela E 
Rating:
5.0

Customer did not leave a comment.

Nancy C  |  Overall Experience 
Rating:
5.0

All of the staff I came into contact with were helpful and friendly.

SANDY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esperanza G  |  Overall Experience 
Rating:
5.0

Everyone at the location did above and beyond to make sure everything was taken care of

Larry S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORA H  |  Overall Experience 
Rating:
5.0

I love Shannon and Jay they run this facility so great. Hopefully Uhal know what kind of starts they have. Also hopefully they are able to get more truck and trailers at this location I will not rent from any other Uhal no matter how bad I need it. If Shannon and Jay don’t have it I use another company’s trucks or trailers. Uhal please take my feedback seriously and consider adding more trucks and trailers along with the space to house them to their location. Again Shannon and Jay you are the best and I will always be a customer with you two there.

Jamie C 
Rating:
5.0

The ladies were awesome and helpful. When I went to a u haul store and they didn't have what I needed, I was so happy they was able to call another store and find what I needed. Thank yall so much

stacy j  |  First Impressions 
Rating:
2.0

Stop the waiting. Agent not sure of a genuine credit card VISA.

william m 
Rating:
5.0

Customer did not leave a comment.

Leleiga T  |  Overall Experience 
Rating:
5.0

They were the best and most understanding I rented for a year and the staff there is amazing helpful. Thank you for everything. You have N amazing staff.

Jaslyn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R 
Rating:
5.0

Customer did not leave a comment.

ISAK E  |  Overall Experience 
Rating:
3.0

I paid for the month of February, moved all furniture with the exception of my couch . I received a call from Shannon the next day stating there was no lock, which I was aware of . I had an emergency situation an wasn’t able to come back To apply lock or return her call right away . Shannan stayed I would be charged 100$ for them to dispose of my coach. Called on 2/24/23, an was told that they assumed I moved out . This is horrible business an my unit was paid up until the end of February. I was told by Jay they disposed of the coach and rented unit to someone else. I’m very unhappy with the procedure or prodical used in this situation. I would NEVER recommend uhaual to anyone

TRENIECE W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffeny W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ONDINA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laurie h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Shannon and Jay have been so helpful, very informative, and super easy to work with. They kept communication with me throughout my time with U-Haul.

Athea B  |  Overall Experience 
Rating:
5.0

Thank you, Shanon and Jay. You guys are the best.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Kayla S 
Rating:
5.0

I don't care if the truck was new, clean, and the experience pleasant and professional, which it was. $80 is excessive and too much to pay for renting a truck for 4 hours, period.

Frank B 
Rating:
5.0

Customer did not leave a comment.

regina b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco E 
Rating:
5.0

Customer did not leave a comment.

Anita S 
Rating:
5.0

Customer did not leave a comment.

marcel j  |  First Impressions 
Rating:
5.0

Great location excellent pricing

Tracee S  |  First Impressions 
Rating:
5.0

They were great very professional

Hope B 
Rating:
5.0

Customer did not leave a comment.

Kay G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco E 
Rating:
5.0

Customer did not leave a comment.

Linda J 
Rating:
5.0

Everything was fine, great customer service and was so quick.

BRIAN O 
Rating:
5.0

Customer did not leave a comment.

RICARDO M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick P  |  Overall Experience 
Rating:
5.0

I actually moved on the 30th

RICKY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaParis S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol c  |  Overall Experience 
Rating:
5.0

Never had any issues with the unit

Ethan M  |  Overall Experience 
Rating:
2.0

The manager Sandra was not aware of of the units. She told me that there was no available units so i called the main line and they were able to provide one. Also the main u haul stated the military discount was up to the location, and I’ve been with this storage before any they did it. Just expecting the same price as before

larry a  |  First Impressions 
Rating:
5.0

The only thing I wish I knew was that the new lock was left inside of the unit. Otherwise everything went great!

Victoria D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herwin P 
Rating:
5.0

Customer did not leave a comment.

Manuel G 
Rating:
5.0

Customer did not leave a comment.

Amber C  |  First Impressions 
Rating:
5.0

Great

Kevante J  |  Overall Experience 
Rating:
4.0

Needs more lights

Christopher B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C  |  First Impressions 
Rating:
5.0

Front desk help Is nice

shakeena j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley W 
Rating:
5.0

Customer did not leave a comment.

Brandon G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matthew m  |  Overall Experience 
Rating:
5.0

Muy amable

Julio C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jomarr G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sage T 
Rating:
5.0

I appreciate the staff and manager in the twin creek location taking the time to answer my questions. from price and availability to billing. it was super easy to do and was really faster than expected. I didn't their get names but Iiked their customer service.

Garrick J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas D  |  Online Move In 
Rating:
5.0

Staff was always a pleasure to talk to

Foster C  |  Overall Experience 
Rating:
5.0
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