Customer Reviews for U-Haul Moving & Storage of Twin City

2080 comentarios

541 Center St   Auburn, ME 04210
(Rt 4 & 11)

(207) 784-5706

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(207) 784-5706

541 Center St
Auburn, ME 04210
(Rt 4 & 11)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Maire H. 
Rating:
4.0

Start the truck out with a full gas tank. I've never picked up a U-Haul with a quarter tank. That is just inconvenient. Other than that, it was a good experience.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Reimbursed me for the windshield wipers I had to replace. Had a covered area for rental return.

Rodney H. 
Rating:
1.0

The customer experience in the Auburn location was horrible. I rented a 20 foot Uhaul for a cross country trip 6 weeks in advance. The night before I was to pick it up, they called me and told me they did not have any 20 footers available. They stated I would have to take a 26 footer. I did not want to travel 3400 miles in the 26 footer but was told that is the way it is. The next day I show up to get it, they did the paper work, then threw the key on the counter and said "its in back in the first row, go find it". Who does that to customers. No walk around the truck, no bringing it up for me. Nothing. I discovered when I dropped it off that there is an app to take pictures and document, but when I picked up the truck they said nothing. I will never use Uhaul again after this experience.

Gregory M. 
Rating:
5.0

Had a problem with the reservation for the one on Merrill rd lew and this store fixed it and got me in and out awesome job auburn store

DARNELL O.  |  First Impressions 
Rating:
5.0

I hated the truck, though. No cruise control was the worst. Windows having to be cranked? I didn't even know they made those any more. The 75mph speed limiter was also a great annoyance, unnecessarily slowing my progress. Lastly, I now have to figure out how to pay tolls since a toll transponder was not offered/available. If I ever have to rent one of these poorly equipped trucks again, it will be too soon.

Mark H. 
Rating:
3.0

Arrived at pick-up location a bit early opened the business door to a greeting of "we don't open till 7". Went back outside and sat on curb. At 7 went back into business, no good morning, just blank stares. checked in and was told "truck is 1st in line, out back." There were 3 lines of trucks located between self storage units, truck was not 1st in line. I had reserved blankets and a hand truck, they were not in truck. Back into the business, and the employees pointed to were I could find, and self load items.

JONATHAN G. 
Rating:
4.0

Many thanks the Chevy pickup allowed me to go to my sons graduation which was at an airport so had air-conditioning when I needed

JAMES H B. 
Rating:
5.0

A+++

TRISHA A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

I spent many minutes preprocessing the rental information online. When I got to the pick-up location they reported that they had no record of things like my payment information. It would appear that your online site is still not communicating with your local agents which is a problem for everyone.

GEORGE J. 
Rating:
3.0

My husband sat in the truck. Following the rules on the sign. After about 10 minutes, I walked into the lobby. It was a busy Saturday morning. I understand. Maybe take the sign down if you aren't able to do what the sign says.

William O. 
Rating:
5.0

Customer did not leave a comment.

Winona C. 
Rating:
5.0

Very cordial young lady...she deserves a raise.

DIANE A. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

Customer did not leave a comment.

rebbeca W. 
Rating:
5.0

Great customer service!

ALLEN S. 
Rating:
3.0

Customer did not leave a comment.

VICKI W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

Rodney R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Trailer was clean but we used it to move our son the roof leaked so bad his bed got wet and a bunch of his other belongings too I mentioned that to the guy when I took the trailer back to return it and all I got was “ gee awfully sorry that happened to you “ roof up front had been patched and apparently who ever did it did a poor job.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Kane R. 
Rating:
3.0

They should tell customers to not leave with truck until a text is received to do pre inspection of truck to verify milage. Bad customer service.

NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

I had to do a list minute rental because the place I had a reservation in Portland couldn't switch my date. Auburn was SOOOO helpful in answering my questions and getting me set up. Very understanding vs. Portland.

KATHLEEN G. 
Rating:
3.0

If there will be a fee for dropping equipment off after hours, it should be disclosed verbally. Not a surprise when the invoice is sent out the following day. It's just courteous and professional that your staff are up front and honest.

SARAH P. 
Rating:
5.0

The person who took care of me was great. Your company should hire more people like him.

MARK I. 
Rating:
1.0

The owner Tom war extremely rude and unprofessional. I would never recommend this place

BOBBY S. 
Rating:
5.0

good outfit!!!

CAMERON E. 
Rating:
3.0

I was never told I had to check my text messages when I returned the rental van. I rented for 5 hours and was charged an extra $20.00. When chatting with customer service, she said there was nothing she could do.

CAROLINE P. 
Rating:
5.0

Excellent service and friendly staff.

PATRICK V. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

DANIELLE P. 
Rating:
5.0

Customer did not leave a comment.

HAOHUI Z. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

vance B. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH S. 
Rating:
5.0

prompt check-in, check-out pleasant,a courteous staff

DEANA A. 
Rating:
1.0

This entire experience was one I hope never to have to repeat. You failed on every level and there were at least 6 points of contact I had with Customer Service wherein it could have been remedied and wasn't. The failure ruined my day and that of the inevitable ripple effect of everyone with whom I was involved on this day.

DAVID M. 
Rating:
1.0

Super rude hard to work with not upfront and honest about everything

Seth M. 
Rating:
1.0

I WAS TREATED VERY BADLY BY MANGER!!!!!!! DOWN RIGHT NASTY TO ME!!!

LORA L. 
Rating:
1.0

Customer did not leave a comment.

Lauren F. 
Rating:
1.0

Better!!!! Communication

DIANE L. 
Rating:
4.0

Picking up the trailer was great, the two guys that were there had great customer service skills. Dropping it off however is a completely different story. I pulled up to the return kiosk like the signs said and started to detach the trailer myself because nobody was there to help. After I got the trailer fully detached someone came out and said that another person would be out to help me. The next kid that came out had little to 0 customer service skills whatsoever. He came out and said I'd need to back the trailer up away from the drop off station. So I asked “where he'd like it parked?” The kid replied under the sign. The “sign” is 15-30 feet long by 3 feet deep that runs along their lot. Mind you, it's already got 5 trailers under it already. So I asked again, “where do you want it?” He replies, under the sign. So I get in my vehicle after making sure the trailer is attached now so I can move it and begin to back up under the sign. I stopped 3 feet away from the pile of trailers and asked again, where do you want this parked? Because right now I'm blocking the entry way into the lot, there isn't any room under the sign for this trailer to go, and when I picked it up, it was stacked into another trailer that I'm assuming was done by hand or a professional because of how tight they had been stacked. I put the vehicle in park and as the kid comes to my passenger side window I asked him where exactly he'd like the trailer parked because I'd already been there longer than I thought I'd be for dropping off a simple trailer. The kid replies huh? I said where do you want this? Huh? Where do you want this? Huh? Where do you want this? The kid is almost climbing into my vehicle at this point and I'm beginning to show my frustration because of the amount of times I've repeated myself. “Over there is a spot”, the kid finally says. “Over there”, is another 10 feet from where I already backed up into and was not anywhere near what I thought was under the sign. But regardless I pulled forward, rearranged and backed the trailer into the new spot. I exited my vehicle to help detach the trailer again and then asked, “is there anything I need to sign?” “Huh?” Is the reply I got. “Is there anything I've got to sign?” “Huh?” This time I begin to use my hands as I ask again if there was anything else I needed to sign. “No” I got into my jeep and drove off.

Alex B. 
Rating:
3.0

Customer did not leave a comment.

SADAAM O. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Keep good people like you have at this location. They were very pleasant to do business with.

Terry D. 
Rating:
4.0

Customer did not leave a comment.

tina W. 
Rating:
5.0

I loved the check-in after hours process! so convenient!

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Kayla R. 
Rating:
3.0

Employees morale was horrible.

BRIAN S. 
Rating:
1.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

SHEILA G. 
Rating:
5.0

It was fine

DARLENE C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Great customer service!

JOHN R. 
Rating:
1.0

I rented a storage unit and had nothing but terrible customer service. I emailed customer service and the corporate email with no responses. Finally on the day I decided to move my belongings to another company, there was a nice lady there and she actually listened to my complaints and took good care of me. The customer service was terrible, the storage unit did not seal well so my items were completely covered in road dirt and I could not access my unit at my leisure because they park their trucks in front of the units. They told me to give them notice. So I went all the way out of my way a few days before I would be there with movers and let them know the day and time I would be there. I was repeatedly promised the trucks would not be there. Sure enough the trucks were there. Went out of my way for nothing. The Manager at that location lacks any and all customer service skills. I have worked in customer service and as a customer service manager for 32 years and can feel confident in telling you he has no skills to be in that position working with your customers

Melissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

S MARK L. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

We did find that the truck leaked...a few boxes were really wet...but otherwise very happy till we dropped off the truck...we had to go more than 20 minutes away from the storage unit. But everything was handled fast and efficiently...we were very pleased...we also returned the truck 3 days earlier than expected...thank you very much.

Kevin A. 
Rating:
1.0

First and foremost CHANGE THE LOCATION IN AUBURN! This one is worse than the Cooks Corner, Brunswick,Maine old location. The truck I rented was showing its age; the doors did not shut well, the drivers seat showed the miles &tc. BUT the truck did well, even with the check engine light on for over an hour till I got it back. The price was reasonable. ALL the big trucks could use a 21st century back up camera with a LARGE screen in the cab. I wish you would bring back the stake bed trucks again. I hauled lumber in this truck, and it was too much truck for the work, but there was no other option. The lumber was 16to 18 ft. long. Last, I tried my local U Haul in Brunswick, Maine NEW LOCATION, but they had no truck to rent. It seems they are busy all the time. Keep up the good work, I think you are the last of this sort of rental outfit left.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDR A. 
Rating:
4.0

Your vehicles were using parking for customers..not enough spots

vicki O. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
1.0

General manager is extremely rude so I had to file a customer complaint. Treat people as you would like to be treated!

RACHEL H. 
Rating:
3.0

Customer did not leave a comment.

Jeremie C. 
Rating:
4.0

U-Haul trucks are always beat to death. This was no exception. The truck was given to me with 1/4 tank of gas and then I was charged $20 for not bringing it back with the 3/8 they said it had. Fill them up and that issue goes away. Easier to fill a truck than try to get a ridiculous level of gas. I put almost 10 gallons in it before returning putting it back to as close as I could. Ridiculous.

CHRISTIE S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
4.0

Customer did not leave a comment.

ALANA B. 
Rating:
5.0

Customer did not leave a comment.

DARLENE C. 
Rating:
5.0

Great Customer Representative

MICHEL B. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
4.0

Have the trucks checked better to be sure everything is working the way it should be. The passenger headlight was pointing directly at the ground about 3 feet in front of the truck, even though there was no visible damage to the headlight assembly.

JAMES D. 
Rating:
3.0

Difficult to get in and out of...property is tad cramped.

David S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

There was only one person working and the line of customers was long. The U-Haul I rented was dirty and smelled of cigarette smoke.

DENISE K. 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Make sure radio works

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

GREG M. 
Rating:
5.0

The gentleman I worked with was very helpful and understanding, great guy. Sorry do not know his name.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
3.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
2.0

Customer did not leave a comment.

JOAN F. 
Rating:
1.0

Customer did not leave a comment.

DANIEL O. 
Rating:
4.0

It would have been nice if I hadn't had to search so much for the truck. Maybe a better layout of the vehicles.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Norman G. 
Rating:
2.0

the manager Tom Senson at this branch was a total A-HOLE. He was not helpful at all and made us feel we were bothering him in renting a truck. He was pisssed because he had to redo the reservation because a land line number was given and not a cell phone number. Very unprofessional to say the least....

KATHLEEN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN J. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Nawaf H. 
Rating:
5.0

We are very satisfied with this U-Haul location and staff. Very friendly staff. We have used their equipment many times over the years and was satisfied each time. Thanks to everyone at U-Haul

STEPHEN R. 
Rating:
5.0

Nothing. A last minute change in scheduling was processed without issue. Very happy with experience.

BETTY J. 
Rating:
1.0

When I went to my storage unit there were trucks lined up in front of the unit. The customer service rep gave us a hard time and just about refused to move the trucks. This happened twice. The customer service is very poor to the point almost everyone is rude. There is also something wrong with the mechanism on my unit we had to pry open the lock every time we went there. I advised the staff and was ignored every time. I also was not offered a refund on the time I have left not renting the unit when I payed until April 9th.

CHRISTINE S.  |  Overall Experience 
Rating:
3.0

Very long wait to get waited on. Both guys said I will be back in a second and went outside. I waited for quite a while and had to go out and get them. One was just smoking. I think he was the manager

Melissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricia S.  |  Overall Experience 
Rating:
1.0

Ice is extremely bad, fell twice and have not received any follow up! Truck had problems and was huge hazard driving!

Jacob g.  |  First Impressions 
Rating:
1.0

They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.

MONICA W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ervin L.  |  Overall Experience 
Rating:
5.0

I have had nothing but positive experiences with this facility. The staff including Josh, and the two younger gentlemen (didn't get their names) have been accommodating and pleasant each of the four times I've dealt with them. I even had someone back into my truck on accident (not staff), and they were quick to act, making sure if needed, a claim would be filed. Things must've changed there, since many past online reviews are negative. My only complaint is the lot is too small for all those trucks, it's a cluster f***.

Brandon Y.  |  Overall Experience 
Rating:
1.0

The ceiling was falling in. Ruined to much of my moms stuff there was no light and my unit was always blocked ofd

Crystal L.  |  Overall Experience 
Rating:
5.0

The young man who assisted me with the truck rental and order pick up on the afternoon of 1/15 was extremely helpful despite being apparently busy.

KASEY D.  |  Online Move In 
Rating:
5.0

Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.

Shannon G.  |  First Impressions 
Rating:
2.0

Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.

Alex P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Suzanne K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charise O.  |  Overall Experience 
Rating:
5.0

Very helpful TEam

William E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  First Impressions 
Rating:
5.0

I like the security of U-Haul it gave me a peace of mind knowing that my items in storage were safe. Thanks!

DARLENE C.  |  Overall Experience 
Rating:
4.0

Thank you!

Gabi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betsey C.  |  First Impressions 
Rating:
5.0

The staff in Auburn Maine was very helpful and courteous.

DARLENE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilfred L.  |  Overall Experience 
Rating:
1.0

You charged me aCcount for a month's rent on May 16 2020 after I had all my belongings removed on May 15, 2020 Why? So, obviously you are attempting to take something that does not belong to you which is call STEALING. And I had called personally to speak with the manger day's prior to let him know all my belongings.would be removed prior to the end date on my one month storage rental. So you were duly informed and away. .

lawrence w.  |  Overall Experience 
Rating:
2.0

Where to start. Thank god it was a free month because we rented a uhaul trailer cross country or I never would have lasted the month. There are soooo many trucks parked everywhere it is hard to drive around or park your vehicle. There was always a truck parked in front of all one side of the units. You had to call to say please move the trucks so I can load and unload stuff. Very inconvenient. We were going to sign on for a year but it is too busy in that lot and way too many headaches and besides we found a unit in town for half the price uhaul quoted me! So overall we were not happy with U-Haul!!

Susan D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ed g.  |  Overall Experience 
Rating:
4.0

The storage units look a bit old and in need of some repair, but they were clean and there was no issues with water or any damage. The staff were always very friendly and helpful.

Gayle J.  |  Overall Experience 
Rating:
4.0

The people I encounted were very pleasant and helpful. Even the gentleman that was training was very knowledgeable

KATHY W.  |  First Impressions 
Rating:
5.0

Unit:clean, good and spacious. A bit slippery but still good. Representative: good, helpful, overworked. Needs a helper so he can give 100℅ focus on customers.

wandalee r.  |  First Impressions 
Rating:
3.0

It was a little unorganized. I thought it would be easier to get it ready a few days earlier online but when I got there it was a wait and the trailer I reserved was "missing"

Kayla R.  |  Overall Experience 
Rating:
5.0

Great overall experience

KELLEY T.  |  Overall Experience 
Rating:
5.0

Clean and easy to get to. Best staff.

PAMELA K.  |  First Impressions 
Rating:
5.0

Always a good experience here

David H.  |  Overall Experience 
Rating:
5.0

Thank you so much for your great service and flexibility. You guys are awesome! I would highly recommend you to a friend.

Alyssa F.  |  Overall Experience 
Rating:
5.0

My experiences there have been very efficient and satisfying

David H.  |  First Impressions 
Rating:
1.0

Almost everything I had in storage was destroyed by mice. Wasted thousands of dollars to store things for them all to be destroyed. Unit always blocked by trucks. Rates constantly increased.

ANGELA F.  |  Overall Experience 
Rating:
3.0

N/A

Kerry H.  |  Overall Experience 
Rating:
5.0

The young lady that was there helped us out was nice and helpful

Richard C.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly, answering any questions that I had.

JUDITH B.  |  First Impressions 
Rating:
5.0

Beyond impressed with the customer service provided at the Auburn ME location. Fast, courteous, and without a doubt a place I will highly recommend.

Rebecca B.  |  First Impressions 
Rating:
4.0

I was very pleased with the service. They are very fair.

SALLIE H.  |  Overall Experience 
Rating:
5.0

The service was great n they were very friendly

christine b.  |  First Impressions 
Rating:
5.0

Excellent customer service. 24 hour access great. Very secure, dry and clean storage facility. Went out of their way to make move easy as possible. A little higher priced but worth it.

adam b.  |  Overall Experience 
Rating:
5.0

I appreciate that I was granted one month storage at no charge. Thanks.

Catharine L.  |  Overall Experience 
Rating:
4.0

Overall, I had a great experience at U-Haul. However, I didn't like that they stored the large trucks in front of the units. We should be able to have full access at any point.

LARRY L.  |  Overall Experience 
Rating:
5.0

Excellent.

michael d.  |  Overall Experience 
Rating:
2.0

Way overcharged $95.00 for a tiny unit. Everything in the unit was covered in dirt, dust and cobwebs. Also indication of mice. Your call center was uninformed slow to serve. I wouldn't recommend

Regilyn G.  |  Overall Experience 
No reviews have been submitted for this location.

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