This location is clean but adjacent to a very busy thruway and no place to get off the road if there are multiple customers trying to pickup or drop off-- as in my case. It presented a very dangerous situation trying to enter with the lot busy and traffic backed up behind me. Also I was charged more for the trailer than the contract. I had a 1 day rental of 5 x9 ramp utility trailer for $46 but agreed to drop off at this location for a $16 discount. My card has been debited the full $46 not the $30 as quoted and contracted. I need this resolved to continue business with Uhaul! Please contact meKerry B.
Customer Reviews for U-Haul Moving & Storage of Twin City
Auburn, ME 04210
(Rt 4 & 11)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The location is a very tight squeeze with all of the trucks and the road is very, very busy. Nothing you can do about that!Dawn C.
I am being charged for gas that I didn't use and am also being charged for miles that I didn't use to drop off due to needing road side assistance.Jennifer W.
El cliente no dejó un comentario.Ron G.
El cliente no dejó un comentario.Bill S.
Over 24 hours after I had returned the equipment I get a call asking when I was going to bring it back. I am sorry but an inventory check should be the first thing done at the start of the business day. I will never use uhaul again because of this.DUANE H.
It's a holiday and the owner was working by herself when I got there. She did a terrific job! Help came later, but I was impressed with her dedication to customer service.david N.
El cliente no dejó un comentario.Todd M.
Ariel was very quick and professional, she even stayed a few minutes late to be sure the truck got checked in properly!!!!! Amazing experience!!!!Ben H.
Great service, thank you!Nicholas I.
El cliente no dejó un comentario.Donald N.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Charmaine W.
El cliente no dejó un comentario.Eric H.
We traveled 16 miles. I put 3 gallons of gas in. Then got charged for 4 more gallons of gas. That figures out too 2.2 miles to the gallon. I know you people are out to make money. Maybe you can improve on the gas mileage.Emily A.
Great service. Super friendly and helpful employees.... Tight and limited space out front for pick up/drop off.Mike A.
El cliente no dejó un comentario.Tia D.
El cliente no dejó un comentario.DEREK D.
An on-site waiting area would be more convenient. I had to walk to a local shopping mall to wait for the 2 hours it took to install the hitch.richard D.
El cliente no dejó un comentario.Peter C.
Long wait to check truck in. As with everyone else in business, workers are hard to come by and hard to keep. The man serving people at the counter did his best, but needs more helpBruce M.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Debbie K.
We returned the van and at 6:30 pm got a call from Derek stating the equipment was not returned. The van was returned at 10:30 am and the keys were given to the women behind the desk. My staff had to leave their family to drive back to uhaul to deal with this. Unacceptable very poor experience. Going to look at other options for van rental.Norma C.
Everyone is always great I rent a lot of uhauls because of my moving business very satisfied always.Ivan G.
Only one staff member and there was 8 people in line waited over an hour to get our trailer remtalKelly C.
Staff is overworked and rude. Policies change week to week or no one k owes what's going onDeborah W.
El cliente no dejó un comentario.Matthew L.
Parking lot had a lot of garbage everywhere on the ground.Kay D.
El cliente no dejó un comentario.Ariel C.
Poor communication between store and customer. Expected call back confirming arrival of ordered parts and expected a call when Hitch was installed and car was ready for pickup. Received neither. Never able to speak directly with the store always had to speak with the call center who were only able to partially answer our questions.John H.
Not much you can do. The trailer had brand new tires also.Mark B.
El cliente no dejó un comentario.Charles B.
I received my truck at 3/4 full and brought it back at rhay and was charged extra.Megan M.
El cliente no dejó un comentario.David J.
Everything was great even got a deal when upgraded to a bigger truckDaniel B.
Everything was great, no complaints hereMorgan H.
El cliente no dejó un comentario.Louise C.
Have a waiting room/ seating area for customers.The work was well done again.This is the second trailer hitch I have had installed at this location.Keep up the good work.Thanks.CALL MErichard C.
El cliente no dejó un comentario.DAVE J.
El cliente no dejó un comentario.Peter C.
El cliente no dejó un comentario.Richard F.
Cars were parked all over the place. There was one attendant for a line of 8 people.JOSEPH M.
I delt with 3 different employees an 1 was the manager an they're all very good with customer service. I literally felt like was with old friends... I give them a 10 plus 5 for going the extra mile...michael R.
El cliente no dejó un comentario.josette M.
El cliente no dejó un comentario.lisa B.
The only thing I would change or improve is the vehicle. The truck had no bluetooth or power windows. In today's world with GPS and other things Bluetooth is almost a necessity. It would have made the ride much more enjoyable and user friendly.Kara T.
El cliente no dejó un comentario.Jean Pierre H.
Professional, polite and knowledgeableMichael M.
Everything was made very easy with staff help.Ivan G.
El cliente no dejó un comentario.Anita C.
As always, I rent a pickup truck monthly, I got great efficient service. ALSO, AS I HAVE STATED FOR MONTHS, KEEP GETTING CHEVROLET PICKUPS!!!!! THEY DRIVE GREAT, MUCH BETTER THAN THOSE GM TRUCKS I USE TO GET FOR RENTALS!!!!! AS A WOMAN, I LOVE DRIVING THE CHEVROLET PICK UP TRUCKS, BECAUSE THEY DRIVE LIKE A CAR INSTEAD OF STEERING HARDER LIKE A TRUCK!!!! MUCH MORE COMFORTABLE AND SMOOTHER RIDE ON THE TURNPIKE TOO!!!!! KEEP AND GET MORE OF THE GREAT CHEVROLET PICKUP TRUCKS!!!!!L. L.
El cliente no dejó un comentario.Raymond L.
El cliente no dejó un comentario.bob F.
Everything went so smoothly. The communication was excellent!Kimberly B.
El cliente no dejó un comentario.kurt K.
El cliente no dejó un comentario.Michael D.
Very professional person. Easy drop off. No waiting. Thank you so much.suzanne S.
El cliente no dejó un comentario.JODIE W.
Petty customer service employees.Devon A.
El cliente no dejó un comentario.Daniel K.
Good jobNickel N.
Wash the Trailer before renting it outNOEL N.
El cliente no dejó un comentario.Caroline P.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.MATTHEW G. | Overall Experience
The service was very good. The 20 foot vehicle that I was given to drive from Maine to Florida was average. Brakes were soft, no cruse control, driver door poorly shut and the steering had a sway during driving.Gary C.
El cliente no dejó un comentario.Nicholas E.
El cliente no dejó un comentario.Jennifer t. | Overall Experience
We got hit a gas fee for no reason they said they had to add 3 gallons of gas when we brought it back with the same amount we got it with.SARAH A.
El cliente no dejó un comentario.Tianna A.
El cliente no dejó un comentario.Claude M.
El cliente no dejó un comentario.Matthew N.
Everyone is very professional and helpfulwilliam D.
The customer service people were both excellent despite a very long line. It seemed like there were a lot of people trying to rent vehicles without a reservation and because they had to provide more information, it was very slow.Kerry M.
El cliente no dejó un comentario.Benjamin L.
El cliente no dejó un comentario.Carlos A. | First Impressions
El cliente no dejó un comentario.Roxann J.
The Cargo van was dirty both in and outsideSofia B.
Hi, When I rented my truck from the people at 541 Center St., Auburn, Maine on Monday, one of the men said they were having a problem with trucks not being returned on time/missing. He remarked one/ or some were rented for the downtown Lewiston, Maine general area near where I live, but still missing/ or not returned yet. I had during the week or so previously seen a large Uhaul box driving around this general area of Kennedy park/Walnut Street in Lewiston. TELL THEM that THIS MORNING MAR.22, I SAW A BIG WHITE BOX TRUCK, the size of UHaul trucks, DRIVING DOWN WALNUT STREET. IT WAS CONSPICUOUSLY FRESHLY PAINTED SPARKING CLEAN WHITE!!!!! FRESH PAINTED SPANKING CLEAN WHITE AS THOUGH JUST DONE stood out like a sore thumb!!!! With dirty snow salt and street dirt being blown around by wind for days, NO CARS ARE CLEAN around here. ALL, especially white cars, have a dusty film all over. I thought I'd let them know in case the BIG WHITE BOX TRUCK, I SAW DRIVING DOWN WALNUT STREET this morning was stolen from UHaul and repainted!!!! This area has become a very bad neighborhood with a lot of crimes/shootings just this year with new people moving into the area!!!!Lora L.
El cliente no dejó un comentario.cornelius S.
El cliente no dejó un comentario.Derick R.
El cliente no dejó un comentario.Shirley M.
Stop spamming my email for a review.Joseph C. | First Impressions
The staff is excellent and very pleasant . The only problem is the small amount of available parkingNancy C.
El cliente no dejó un comentario.Doug B.
Nothing wrong with this location. However I am very disappointed with my reservation not being honored at the price I booked it. I will not be renting with Uhaul again. When I booked the reservation I booked it for a discounted rate to be returned in Oxford. But after speaker with a â€œservice managerâ€. I was told that I would be charged almost 800 dollars if I returned it there that I I wanted the discount I would need to drive 40 minutes each way to Auburn Maine. Very very dissatisfied will spread word to anyone that will listen.Thayer R.
El cliente no dejó un comentario.Kris W.
Not much. Super easy. The trailer was ready to go up on arrival. The staff was super friendly.Kevin F.
El cliente no dejó un comentario.Charles F.
El cliente no dejó un comentario.WILLIAM MICHAEL M.
double charged again....hard to resolve....john D.
I was told I was buying two different insurances to cover in case of situations that occured. I purchased these insurances as I knew it would be snowing and in Maine a rear wheel drive is not optimal. Still confused as to why a multi billion dollar company would even have useless vehicles int he northeast, or any northern region for that matter, something tells me you can splurge on the few all wheel or 4 wheel drives it takes to move in the north. Not only was i told false information I was told i recieved a text to confirm all of this. I DID NOT. Will never recommend, may buy my own truck to never have to deal with the lies of your company again. also was charged for 750 miles when i clearly went less than 400. my phone number is 207-890-3673 if anyone would like to communicate with me as I am still very angry with my experience and lack of service, not to mention the little detail to anything to do with my vehicle at pick up!lauren L.
Filthy on pickupChuck P.
Just keep the good workraymonde L.
El cliente no dejó un comentario.Jedediah D.
The two guys working were super friendly and helpful. Would totally use this location againKristy G.
Always great service at auburn storeJohn S.
very happy with the people and the help i got.jason H.
El cliente no dejó un comentario.Bruce M.
This was hands down the best experience with Uhaul I've ever had. The gentleman that assisted today was very helpful and courteous. He hooked everything up, cleaned off the snow and then quickly came out and unhooked everything when I got back. Entire process was flawless this time. ¡Gracias!Adrian C.
Bald rear tires are no good in winter.Johnathan G.
El cliente no dejó un comentario.Ricky H.
Can't think of anything. Associates were friendly and helpfulmichael M.
They were very helpfulgerard c. | First Impressions
El cliente no dejó un comentario.Jeff C. | First Impressions
El cliente no dejó un comentario.Brian W. | First Impressions
El cliente no dejó un comentario.Maryan A. | First Impressions
El cliente no dejó un comentario.scott h. | First Impressions
El cliente no dejó un comentario.Brian B. | Overall Experience
El cliente no dejó un comentario.Leila R. | Online Move In
El cliente no dejó un comentario.Jennifer t. | First Impressions
El cliente no dejó un comentario.bruce l. | Overall Experience
El cliente no dejó un comentario.Zachary K. | Online Move In
This move went a whole lot better than I thought it would.Elizabeth H. | First Impressions
El cliente no dejó un comentario.Kathleen K. | Online Move In
El cliente no dejó un comentario.DAVID M B. | Overall Experience
Mice infested, mouse poop on everything. Found dead mouse on cleanout and a live snake under my tarp.dave e. | Overall Experience
Amazing staff!! So very helpful!!Daniel D. | First Impressions
El cliente no dejó un comentario.Gail M. | First Impressions
El cliente no dejó un comentario.Michael K. | Overall Experience
Ariel was very helpful, knowledgable and friendly. She responded to my requests immediately.Laura S. | First Impressions
El cliente no dejó un comentario.lucille R. | Overall Experience
The one complaint I have is that there were a significant number of mouse droppings all through my boxes of books. I didn't move the furniture myself and haven't had a chance to look at it, so don't know if there are holes in the cushions. I'll try to get to that soon. Your options only allow for a Yes or a No; I don't know yet if I would recommend this site to someone else. I'm certainly not thrilled with mice having access.Linda S. | Overall Experience
I have been with u guys fkr 4 years now and u guys have been fantastic and very good to me as well so tt for everything and looong forward to keep doing business with u guys.....crystal b. | First Impressions
El cliente no dejó un comentario.DAVID R. | First Impressions
El cliente no dejó un comentario.John S. | Overall Experience
El cliente no dejó un comentario.JOHN P. | Overall Experience
Didn't like the price of mileageVERONICA D. | First Impressions
I reserved a unit online almost a week in advance. When I got to the storage they said they didn't have the size I reserved... I was offered 2 smaller units for more money... if there was anywhere else with units I wouldn't not use uhaul again.Stephaine H. | First Impressions
I found the staff there to be extremely helpful. Which made the move easy for me.Julie S. | First Impressions
El cliente no dejó un comentario.RANDALL S. | Overall Experience
I loved my experience at Uhaul. The only thing I didnt like was how much it is. The monthly storage is a little steep. But overall I liked it.Jessica N. | First Impressions
Location was kind of fur.Greg P. | Overall Experience
El cliente no dejó un comentario.Susan V T. | Overall Experience
El cliente no dejó un comentario.MATTHEW G. | First Impressions
Uhaul Auburn, Maine, went above and beyond in helping me. Excellent customer servicetammy g. | Overall Experience
Everything was easy!Robert B. | Online Move In
The staff were very friendly and professional.Thomas L. | First Impressions
El cliente no dejó un comentario.DEVIN H. | Overall Experience
I was there for six months instead of giving me a discount my price went up from my monthly payment I was never told how to use the key card but yet they kept complaining to me that the alarms was Going off but still never taught me how to use the key cardXiomara S. | Overall Experience
Had a problem with the reservation for the one on Merrill rd lew and this store fixed it and got me in and out awesome job auburn storeDARNELL O. | First Impressions
El cliente no dejó un comentario.Rodney R. | Overall Experience
I rented a storage unit and had nothing but terrible customer service. I emailed customer service and the corporate email with no responses. Finally on the day I decided to move my belongings to another company, there was a nice lady there and she actually listened to my complaints and took good care of me. The customer service was terrible, the storage unit did not seal well so my items were completely covered in road dirt and I could not access my unit at my leisure because they park their trucks in front of the units. They told me to give them notice. So I went all the way out of my way a few days before I would be there with movers and let them know the day and time I would be there. I was repeatedly promised the trucks would not be there. Sure enough the trucks were there. Went out of my way for nothing. The Manager at that location lacks any and all customer service skills. I have worked in customer service and as a customer service manager for 32 years and can feel confident in telling you he has no skills to be in that position working with your customersMelissa W. | Overall Experience
When I went to my storage unit there were trucks lined up in front of the unit. The customer service rep gave us a hard time and just about refused to move the trucks. This happened twice. The customer service is very poor to the point almost everyone is rude. There is also something wrong with the mechanism on my unit we had to pry open the lock every time we went there. I advised the staff and was ignored every time. I also was not offered a refund on the time I have left not renting the unit when I payed until April 9th.CHRISTINE S. | Overall Experience
Very long wait to get waited on. Both guys said I will be back in a second and went outside. I waited for quite a while and had to go out and get them. One was just smoking. I think he was the managerMelissa W. | First Impressions
El cliente no dejó un comentario.Ricia S. | Overall Experience
Ice is extremely bad, fell twice and have not received any follow up! Truck had problems and was huge hazard driving!Jacob g. | First Impressions
They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.MONICA W. | First Impressions
El cliente no dejó un comentario.Ervin L. | Overall Experience
I have had nothing but positive experiences with this facility. The staff including Josh, and the two younger gentlemen (didn't get their names) have been accommodating and pleasant each of the four times I've dealt with them. I even had someone back into my truck on accident (not staff), and they were quick to act, making sure if needed, a claim would be filed. Things must've changed there, since many past online reviews are negative. My only complaint is the lot is too small for all those trucks, it's a cluster f***.Brandon Y. | Overall Experience
The ceiling was falling in. Ruined to much of my moms stuff there was no light and my unit was always blocked ofdCrystal L. | Overall Experience
The young man who assisted me with the truck rental and order pick up on the afternoon of 1/15 was extremely helpful despite being apparently busy.KASEY D. | Online Move In
Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.Shannon G. | First Impressions
Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.Alex P. | Online Move In
El cliente no dejó un comentario.Suzanne K. | Overall Experience
El cliente no dejó un comentario.charise O. | Overall Experience
Very helpful TEamWilliam E. | First Impressions
El cliente no dejó un comentario.JOHN R. | First Impressions
I like the security of U-Haul it gave me a peace of mind knowing that my items in storage were safe. ¡Gracias!DARLENE C. | Overall Experience
¡Gracias!Gabi M. | Overall Experience
El cliente no dejó un comentario.Betsey C. | First Impressions
The staff in Auburn Maine was very helpful and courteous.DARLENE C. | First Impressions
El cliente no dejó un comentario.Wilfred L. | Overall Experience
You charged me aCcount for a month's rent on May 16 2020 after I had all my belongings removed on May 15, 2020 Why? So, obviously you are attempting to take something that does not belong to you which is call STEALING. And I had called personally to speak with the manger day's prior to let him know all my belongings.would be removed prior to the end date on my one month storage rental. So you were duly informed and away. .lawrence w. | Overall Experience
Where to start. Thank god it was a free month because we rented a uhaul trailer cross country or I never would have lasted the month. There are soooo many trucks parked everywhere it is hard to drive around or park your vehicle. There was always a truck parked in front of all one side of the units. You had to call to say please move the trucks so I can load and unload stuff. Very inconvenient. We were going to sign on for a year but it is too busy in that lot and way too many headaches and besides we found a unit in town for half the price uhaul quoted me! So overall we were not happy with U-Haul!!Susan D. | Overall Experience
El cliente no dejó un comentario.Susan D. | First Impressions
El cliente no dejó un comentario.ed g. | Overall Experience
The storage units look a bit old and in need of some repair, but they were clean and there was no issues with water or any damage. The staff were always very friendly and helpful.Gayle J. | Overall Experience
The people I encounted were very pleasant and helpful. Even the gentleman that was training was very knowledgeableKATHY W. | First Impressions
Unit:clean, good and spacious. A bit slippery but still good. Representative: good, helpful, overworked. Needs a helper so he can give 100℅ focus on customers.wandalee r. | First Impressions
It was a little unorganized. I thought it would be easier to get it ready a few days earlier online but when I got there it was a wait and the trailer I reserved was "missing"Kayla R. | Overall Experience
Great overall experienceKELLEY T. | Overall Experience
Clean and easy to get to. Best staff.PAMELA K. | First Impressions
Always a good experience hereDavid H. | Overall Experience
Thank you so much for your great service and flexibility. You guys are awesome! I would highly recommend you to a friend.Alyssa F. | Overall Experience
My experiences there have been very efficient and satisfyingDavid H. | First Impressions
Almost everything I had in storage was destroyed by mice. Wasted thousands of dollars to store things for them all to be destroyed. Unit always blocked by trucks. Rates constantly increased.ANGELA F. | Overall Experience
N/CKerry H. | Overall Experience
The young lady that was there helped us out was nice and helpfulRichard C. | First Impressions
The staff was helpful and friendly, answering any questions that I had.JUDITH B. | First Impressions
Beyond impressed with the customer service provided at the Auburn ME location. Fast, courteous, and without a doubt a place I will highly recommend.Rebecca B. | First Impressions
I was very pleased with the service. They are very fair.SALLIE H. | Overall Experience
The service was great n they were very friendlychristine b. | First Impressions
Excellent customer service. 24 hour access great. Very secure, dry and clean storage facility. Went out of their way to make move easy as possible. A little higher priced but worth it.adam b. | Overall Experience
I appreciate that I was granted one month storage at no charge. Thanks.Catharine L. | Overall Experience
Overall, I had a great experience at U-Haul. However, I didn't like that they stored the large trucks in front of the units. We should be able to have full access at any point.Diane L. | Overall Experience
Excellent.michael d. | Overall Experience
Way overcharged $95.00 for a tiny unit. Everything in the unit was covered in dirt, dust and cobwebs. Also indication of mice. Your call center was uninformed slow to serve. I wouldn't recommendRegilyn G. | Overall Experience
I have no complaints or concerns with this u haul storage facility.Larry W. | Overall Experience
This storage unit suited my needs perfectly.Lisa S. | Overall Experience
..James T. | Overall Experience
Ceiling in storage shed was caving in. Way over priced. Door to the shed didn't latch well, old, dirty.DARRIN H. | Overall Experience
Servicios adicionales en esta ubicación
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