Customer Reviews for U-Haul Moving & Storage of Tustin

9,772 comentarios

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

(714) 731-1901

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
2.0

The truck was super dirty and the fuel tank was empty. Even though they adjust the final bill but I don't think this is acceptable.

MANUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
3.0

Clean windows and mirrors other than that the derby was fast efficient. Thanks for providing the service.

RICHARD Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRE H. 
Clasificación:
4.0

Kitty was awesome in the customer service unit getting the equipment and storage unit set up for me.. The location is great as well..but I see a charge error...that needs refunding..the storage unit was switched and I currently have a charge for both units taken out of my account..I need a refund.

CHARITY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
4.0

Way under staffed. The workers were working hard: double timing.

BISHOP A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K. 
Clasificación:
5.0

Nathan was excellent! Super helpful and friendly. Thank you so much for all his help.

BELLADONNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE C. 
Clasificación:
3.0

Only two employees working and service was very slow. Hardly any parking whatsoever. Truck smelled like smoke.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Update your system, took to long to get the paperwork completed.

RAYMOND B. 
Clasificación:
5.0

Very convenient location. Service was quick. Helpful Staff reasonable price. Gracias.

Tarek H. 
Clasificación:
5.0

great customer service throughout the process and well trained team!

Andrew L. 
Clasificación:
3.0

Even though location of pick up was changed, customer service was excellent fast process and very nice truck. Cost of mileage was bit high but very nice truck.

CHRISTINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE M. 
Clasificación:
5.0

Just please start early morning on weekends. Thanks.

SEYED M. 
Clasificación:
5.0

The service reps there were very efficient and friendly.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABEER R. 
Clasificación:
5.0

Everything was great and easy.

Zachary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RABIN M. 
Clasificación:
3.0

Other than that the van was dirty (only on the outside) there was no problem with the vehicle, and I liked the (first time for me) use of the app to check out the vehicle as well as to check it back in. One other comment; the attendant appeared to be in a hurry during the return of the vehicle, and I could barely complete the check in and upload photos.

NEHEMIA R. 
Clasificación:
5.0

THE BEST CUSTOMER SERVICE & ALWAYS HELPFULL

ALI T. 
Clasificación:
5.0

The attendant retrieved my overlooked water bottle. They were very outgoing and pleasant.

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

Everything was perfect. I was helped right away and everybody was very helpfu and very nice. The truck was very clean and in a very good condition. Then, when we were ready to return the truck, it was unbelievable easy. No complicated at alll. Was something wonderful in the middle of all the stress that we can have with a moving. Was a total relief. I am very thankful with all the employees that helped us, because it was a very nice experience.

PATRICIA R. 
Clasificación:
1.0

Dreadful experience. Van broke down. Customer service non existent. What a mess.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO B. 
Clasificación:
1.0

I had to move to Vegas i made a reservation for monday on Saturday they called saying it was canceled although the people that were attending me were amazing.

ISAAC C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENATO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIONICIO G. 
Clasificación:
5.0

I was there a few times during the week and was able to check out a vehicle during those days. Everything was outstanding...... Nothing to complain.... Of course I'll go back!!!!! Thank you. :)

hector B. 
Clasificación:
5.0

Great people enjoyed the whole team super

KENNETH H. 
Clasificación:
5.0

Customer service was excellent. Very fast check in and pick up process. Van itself had some trash behind the seats and in the storage areas but overall good experience.

CHIH C. 
Clasificación:
2.0

Initially the rental was through Fullerton then they told me to pick up at Placentia finally on Friday when I was going to pick up the trailer I was notified I had to pick it up in Tustin. By the time I open the email it was 3ish on a Friday after work. This blew up my whole timeline because I had to drive 15 miles one way in rush-hour traffic. U-Haul customer service said trailer had to be taken back to Tustin and would not except drop off in Fullerton. Tustin location was understaffed and not very professional. They made sure the signal and brake lights worked but they didn't check the other lights around the trailer. So when I looked back at the trailer I could see lights on the right that workAnd lights on the left that didn't. Overall my main complaint was being inconvenienced Having to drive 30 miles round-trip to pick up a trailer that I ordered a mile away.

David B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

Excellent, friendly, and efficient service.

Nancy M. 
Clasificación:
5.0

William was great and made my experience super pleasant .

OMAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAY R. 
Clasificación:
5.0

Super nice and friendly

Kristia C. 
Clasificación:
5.0

Extraordinario servicio al cliente

GOLI Z. 
Clasificación:
5.0

Very nice to work with

Jeffery D. 
Clasificación:
5.0

Francisco was phenomenal. Very understanding. I will recommend this facility and him specifically. Give him a raise.

Ted K. 
Clasificación:
5.0

Eddie was very courteous and helpful. He was able to find a truck we needed.

Kelly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chao-Ming L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dwight B. 
Clasificación:
1.0

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

brittany A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sungeun L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP ANDREW E. 
Clasificación:
5.0

Awesome experience. Thank you so much for everything. Would highly recommend this place to anyone!.

GERALDINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAIAH P. 
Clasificación:
5.0

Helpful and friendly

Linda P. 
Clasificación:
5.0

Staff was super helpful and friendly. Would definitely recommend to a friend or family member.

Glen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN C. 
Clasificación:
1.0

You suck

Ron H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittni B. 
Clasificación:
5.0

Excellent customer service!

Cary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK Z. 
Clasificación:
1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza n.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

todd S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilio O. 
Clasificación:
4.0

Loxation personnel were great. But Uhaul Truck 24/7 app does not work on Android to upload photos of odometer. So cannot drop off truck after hours using three app. Spent over 45 minutes at 1am trying to drop off truck using the app. Uhaul app is big waste of time due to this glitch. Fortunately, app store comments said to login on the website instead of the uhaul app. Website uhaul.com does work to drop off after hours if you have an account set up on the website. However uhaul instructions say to use the app which has a known glitch (dozens of comments on the app store about the glitch inability to upload photos to complete drop off(.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL C. 
Clasificación:
5.0

Eddie was very nice and helpful. Even helped us with purchasing a trailer light adapter by going into the main store front after trailer was already connected. Great customer service.

EDWARD V. 
Clasificación:
2.0

AT $1.09 a mile the pricing was absolutely ridiculous!!! The trucks are old piles of crap. AC worked poorly, drivers door had to be slammed to be closed, wind up windows, no central locking - really!!!! the trucks rented for 49 cents a mile just a couple years ago. Then after spending over $800 on the rental, they would not even take back my 10 boxes because I did not have the receipt because my wife bought the boxes on her card!!!!

OLDRICH K. 
Clasificación:
4.0

Well the car hauler I got had bald tires. I wasnt hauling a junk car it was my show truck. I would have hated to be on the side of the road to poor maintenance. Over all the service was quick.

Jaime A. 
Clasificación:
5.0

The manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. ¡Gracias!

tony o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARACELI O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Evelyn C. 
Clasificación:
4.0

Minimal parking. The layout of picking up and returning was restrictive (only 1 way). I need to get out and had to back out.

JOCELYN A. 
Clasificación:
5.0

Guys were helpful and friendly even after they were out in the 99 degree dun all day. I was impressed. My favorite rental place.

MARTIN C. 
Clasificación:
5.0

Frank was awesome. Friendly, helpful

VICTOR C. 
Clasificación:
5.0

I was very impressed with the friendly staff. It is nice to have excellent customer service. Thank You

JENNIFER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
4.0

There was no warning about needing a 2nd person to receive a confirmatory call.. Fortunately my partner was with me and able to do this but had I been alone, I am not sure what I would have done or if this step would have prevented my order from happening.. I would suggest you notify renters in advance of this requirement.

Ava M. 
Clasificación:
5.0

Jocelyn was an exceptional customer service rep! Hire more like her

DANIEL C. 
Clasificación:
5.0

Check in and return process was quick and easy. The team at the location was really nice and helpful as well. I've gone to buy boxes in the past before my move and they've always been great.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maija C. 
Clasificación:
5.0

Will provided great customer service. Was very professional and made sure we were helped as soon as we pulled up.

GARY O. 
Clasificación:
5.0

Staff very friendly and fast check out

Jeffery D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
2.0

Rude customer service, management is disorganized , circus atmosphere...its uhaul what can you expect.

joe T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

Thanks to the team member who checked the truck back in. He was very helpful!!!

BRIAN M. 
Clasificación:
4.0

Reduce queue time / otherwise service was very well. Especially the gentleman putting the trailer on and of.

Robert V. 
Clasificación:
2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn R.  |  Overall Experience 
Clasificación:
1.0

Needs friendlier workers!!

luis g.  |  Overall Experience 
Clasificación:
5.0

Great service

Javier A.  |  Overall Experience 
Clasificación:
5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O.  |  Overall Experience 
Clasificación:
4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L.  |  Overall Experience 
Clasificación:
3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.

Christine O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  Overall Experience 
Clasificación:
4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

luis g.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

elio g.  |  Overall Experience 
Clasificación:
1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie R.  |  First Impressions 
Clasificación:
5.0

Good job.

elio g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

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  • Ícono de enganche para remolque
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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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