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TIFFANY M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Tule Springs
Testimonials From Recent Customers
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The staff is very friendly and helpful. The only issue I had was that the tires on the trailer were pretty bald. I was traveling about 750 miles. They didn't hesitate to swap the trailer out. I did have to wait another 25mns for swapping trailers.
ALFREDO AThe staff was very helpful and courteous overall one of the best Uhaul storage facility great experience very professional and clean well organized.
WILLIE C | Overall ExperienceExplain how to use equipment at all.
Gregory MGreat customer service and easy to use website (unlock PODS)! Thanks!!
Darryl SA break & a running light were out
THOMAS EChris is THE BEST!
Jameson MI rented in town and feel like the agent did not explain clearly that if I returned the truck to the same location it would be cheaper. I returned it closer to my end destination thinking it would save money. An in town rental should be explained more clearly. I paid double the amount i intended too. Very disappointed in U-Haul for not helping me understand better.
MARY DYoung lady that checked out the equipment to me was very nice and excellent customer service. All the staff I came in contact with were friendly and helpful.
ROY HQuick and easy
DANNY PMo personnel interaction, dropped off after hours
VUKASIN JThe rep was such a sweetheart. Helped me understand. I've never rented a truck before. She made easy and made me at ease during a very stressful time.
REBECCA HI appreciate everything you did for these couple of months that I needed it and I will be back if I have to move again thank you for everything
Elanda W | Overall ExperienceThe manager very friendly and helpful, he listened and understood my frustrations and did the best job of dealing with me, I could tell he was a good manager and runs a sharp operation, wish I had started my reservation from this location, he deserves a raise
ANTHONY MI was very satisfied
Ervine r | First ImpressionsI had an outstanding move process. The check out process was smooth. I hired 2 guys from Muscle Moverz to help with the load and unload. They were amazing! Justin and Mike were life-savers, and I would easily hire them again!
BRUCE KWhen arriving to the facility no one greeted me at all. Upon arriving to the counter the your ladies never addressed me I had to greet them and let them know I was here for a reservation upon our transaction the lady never expressed this is a new policy where everything is digital through a link and to please submit photos when done returning the Uhal truck. No I have been over charged for gas when it clearly states I went 4 miles it's impossible for the gas to drop that fast. This is by far the worst experience and customer service was not at its best.
Brandy BGreat customer service!
MARC WGreat customer service and excellent equipment.
Michael AChris the manager was awesome, professional and the place was spotless and staff friendly
Josie K | Overall ExperienceI waited location average because I never visited the site. I did not use the pads.
martha jGreat experience. You’re crew was ON IT!!👌
RICHARD KCustomer service not professional.
RUBEN GThe young lady that assisted me was very help in doing the paperwork. I really appreciated her kindness. Thanks. Michael Mitchell
MICHAEL WManager Chris and staff were SO RUDE need customer service training, I coukd not even ask a question without Chris the manager giving me an attitude also a black lady that was there in the morning was so rude. I wouldn't recommended this location to anyone
Ariel M | First ImpressionsI have been using this u-haul pretty much since this location opened. The managers and staff at this U-Haul go above and beyond with helping me every time I call or go into the store. For my Business this is the place for me to come when I rent, my enclosed trailers they are all ways ready to help and I'm thankful. You guys are an important part of my business. Barbara A-B
Barbara AAbsolutely phenomenal experience with u-haul! I trusted them to move one container across the country for me and the customer service and attention to detail was amazing from the beginning to the end.
Brandy MEveryone at this location was very knowledgeable, friendly and helpful in all ways while I was there. Very clean all around and I talked to and asked questions of the staff and was very satisfied with their customer service support.
Levester J | Overall ExperienceAll done excellent!!
veronica dNo issues here.
NYASIA AThank you for your excellent service
Pleshette P | First ImpressionsOverall, a very positive experience with my two storage units. Move in and move out we're both made with ease. Thank you, Mae!
Scott F | Overall ExperienceGas tank gauge should match paperwork.Causes discrepancy on return. I didn't drive off your lot and already lost one mile. That is a discrepancy that should be looked into and without A/C running or wiithout revving just at idle. Customer is subjective
ST CAll the worker were awesome and they were fantastic 😊
Terry BStorage facilities are excellent but I had bad experience when I claimed my car! The 2 people who helped me were in doubt & kept asking questions as if i am dumb; maybe i looked haggard having jet lag.
MA R | Overall ExperienceOnly thing I recommend is have trash bins near the drop off area to clean the vehicle you rented
Alejandro MKeep up the good work!👍🏼👍🏼👍🏼
Gabriel NExtremely friendly and helpful staff. Mae was very sweet and made the experience stress free.
Christine JChris and the team were amazing. Really the best experience of renting a storage unit. They were always very professional and I would recommend there service to anyone. My company is a small start-up and Chris was just the best. Sincerely, MM
Matt M | Overall ExperienceGreat service from the team always.
Ronnie GVery satisfied
Eli C | Overall ExperienceAbout a decade ago.. in a state move.. i really hated uhaul... b Bur for this move from cali.. the uboxes situation was 100 times better.. and when i decided to get a unit .. this location made it extremely easy... i definitely appreciated that
TANESHA T | First ImpressionsWe picked up the trailer after failed attempts in Bullhead City, AZ. We called numerous places and no one called us back. I called the corporate office and Ashley & Megan helped us out a lot. Thank you. We got the rental and went back to Laughlin only to find out the right tail light was out and could not transport the vehicle the next morning. Laughin was sold out of rooms and we spent the night in the truck. (Not a smart move but had no choice). We could not drive at night because the U Haul locations were closed and could not move the vehicle. When dawn came we left. Got the car to where it needed to be and unfortunately the drop off place was changed only because we were going back to Flagstaff but found out the were closing in 22 minutes but was a 3 hour drive for us to get there. So I asked to change the drop off location and got charged an additional amount. Not a good trip for us at all. The only two bright stars out there was Megan and Ashley. They were super helpful.
BRENDA ARenting my 10' van was easy and the counter lady explained everything very well. When I went to find my truck the gentleman helped me find the truck and showed me how to find the truck # and showed me how to latch the sliding door. Overall everyone who helped me were very nice and friendly.
Susana HNada
WILLIAM AGreat staff, knowledgeable and helpful.
Scott T | Overall ExperienceGreat customer service!
Michael ANothing but good things to say about this location. My best experience with U-Haul by far.
Gary BThe team they have working at this location are amazing!! Everyone was super nice. Very happy with our experience
DEVON TNada
ERVINE RFrom the pick up to drop off, both of the clerks were rude and seem as though they didn't want to help. The manager and the guy cleaning another drop off vehicle were nice. The people that were in the office, checking people in and out should not be customer facing. They should be in the back working in the vehicles because they have the worse customer service
Bruno LBeautiful facility and great staff! I felt cared for and appreciated by the staff and was given full instruction on how the storage works and the gates! Gracias
Karen B | Online Move InNothing everything was great 👍
darrel cIt was a pleasure to store my belongings at N5th facility. Would store there again.
DERRICK S | Overall ExperiencePrice is high compared to other storage that’s why I left.
Lilibeth L | Overall ExperienceVery easy to navigate online. I was able to book the truck and storage all at one time,and take advantage of the promotions. Definitely will refer friends and family.
Tricia M | Online Move InNothing they were nice, friendly, fast and helpful
Christina MGood service
Norma MWe were swapped over to another trailer due to a botched tire patch on the first trailer, Photos were provided, and Mae was very helpful and patient once we brought it to her attention. I put that it wasn't well maintained due to the botched tire, overall, the second trailer was sufficient.
Justine AQuick check out process.
jordan rThe best storage experience ever!
Monica P | Overall ExperienceThe staff are very friendly and helpful. Thank you Jason for helping me with my t.v. stand you and your co-workers went above and beyond I appreciate your professionalism and help.
cassandra j | Overall ExperienceFix the A/C in 107 degree temperatures
Gregory GI like the climate conditioned unloading area
JOHN B | First ImpressionsGeneral manager and staff very nice and helpful.
Monica A | Overall ExperienceN/a
ALLAN M | First ImpressionsI never got my rental or my money back worst service ever
Victoria R | Online Move InIt smelled really bad 5/28/24. Not sure what it was. I don't think it was the facility, I think it was a UHaul customer. Overall it was still a clean and safe place for me to store my stuff for a while. Gracias
Lindell H | Overall ExperienceI have no complaints with the facility and staff. Chris was awesome with my overall experience. Thank you for everything.
Diana C | Overall ExperienceWe couldn't be happier with the help we received from Chris. He not only found us the perfect spot, but also helped guide us into the space - as first time RVers this was a godsend! We cannot thank Chris enough for all his help!
Robin L | First ImpressionsChris and the Staff at this location need a raise! They were all incredibly friendly, helpful and courteous! This is the best service I've received this year in any category of customer service I've encountered. I dont usually fill these surveys out, but I couldn't allow myself to go without recognizing all these awesome people for their service! Please send them to lunch or something,; they provide this company with some of best customer service I've ever seen.
sonya E | First ImpressionsEverything was great and clean. Honestly I seen a couple roaches inside the facility but they were all upside down so that just means they treat for pests often! Which is a big plus in this area. Would highly recommend to anyone.
LaTisha R | Online Move InPatricia and La'Niece helped me until I had an inquiry for the manager named Chris. Khris was off work, but he still responded to my text messages and inquiries. The entire staff was attentive, and I ended up renting an RV spot because of their friendliness. The place across the street was less expensive, but I chose UHAUL, all of your staff created. I'm so happy to be proud UHAUL customer.
Tristan C | First ImpressionsI love this facility and feel that my property is safe here. It's very clean and well lit
Victoria M | Online Move InThank you so much. I cannot tell you how easy you made my move cross country. Not just average stuff but my eBay business as well. Everything went perfect thanks to your staff.
david u | First Impressionsnice
Elon M | First ImpressionsVery nice facility and nice staff. Good supply of products.
Terry S | Overall ExperienceVery nice and helpful staff!!
Charles A | First ImpressionsEveryone was friendly service was great all the time
Yasmine G | Overall ExperienceGreat
Russell H | First ImpressionsI took my uhaul from Florida to Nevada and arrived at a storage facility and they took the uhaul and rented the unit!
Cabrini B | First ImpressionsStaff was always friendly and professional. Very nice location to rent.
EDWARD H | Overall ExperienceOutstanding employee’s
Carlos S | Overall ExperienceThere are ONLY a few employees that re subpar. The management is great
George R | Overall ExperienceMay helped me pay for my storage....she provided excellent customer service! ¡Gracias!
Victoria H | First ImpressionsI would tell my friends about the location,very clean and new
Genetta H | First ImpressionsThe process was easy and convenient and the staff are friendly and helpful. 10 out of 10 recommend!!
MAHEALANI S | Overall ExperienceThey were able to answer all of my questions, and check in was made easy!!!
JINEANE M | First ImpressionsEverything was nice clean and convenient the people were excellent there and I had a great experience at U-Haul I will surely refer you to any one of my friends or if I have to use it again I certainly will.
Candris D | First ImpressionsAmazing hospitality, by Chris! Most Appreciate it ;)
Bita K | Overall ExperienceThis is the place to come to store your possessions! Clean, convenient and the staff is great and willing to help.
Terry S | First ImpressionsI loved it it doesn’t feel sketchy
Sergio N | First ImpressionsManagement team is professional, clear in their communication and always helpful.
Richard C | First ImpressionsAll of my expectations were met
John H | Overall ExperienceManager Chris, was very helpful and friendly.
Zita H | First ImpressionsChris and his team are consummate professionals and I would strongly recommend that anyone renting a storage space or equipment in North Las Vegas rent from the facility located a 671 N. 5th Street North Las Vegas, Nevada. The facility is immaculate and the staff are super helpful. Servicio al cliente de excelencia.
Reynold B | Overall ExperienceMy experience was amazing. Every employee was pleasant and friendly. La'Niece did an awesome job at helping us understand everything and make the best choice foe my needs. He cleaning manager was very nice and cleaned up a spill my son made at the water fountain. She was understanding and did her job with a smile. I definitely recommend this location to everyone
Coronda S | First ImpressionsThank you for phenomenal service!! 🫶🏼🫶🏼🫶🏼
Christine I | Overall Experience