El cliente no dejó un comentario.william S.
Customer Reviews for U-Haul Moving & Storage of Tucson North
Marana, AZ 85743
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICK C.
Refund the $400 I had to pay for extended time with furniture pads â€¦ I was not aware of timeline â€¦ nor warned â€¦ I just finished my last transaction with u haul unless that is remediedANDREW M.
No improvements necessary. All worked as we were told it would, from the time of making initial equipment reservation to date of pick-up. Also, it was fast and easy to extend the length of time we needed to use the equipment.George S.
El cliente no dejó un comentario.Oscar B. | First Impressions
El cliente no dejó un comentario.kevin b. | First Impressions
So far everything was good, Just if we could pick up sooner was better.ATAOLLAH A.
Keep being awesome😎Caleb B.
El cliente no dejó un comentario.Marvin J. | Online Move In
El cliente no dejó un comentario.Wayne L. | Overall Experience
El cliente no dejó un comentario.Casaundra D. | Online Move In
El cliente no dejó un comentario.monte B.
My original Reservation was at Ina Road - a much more convenient location. U Haul never T offered an explanation for changing locations to an inconvenient one.Constance B.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Victor C.
El cliente no dejó un comentario.Carol F.
El cliente no dejó un comentario.David W.
I always love this location! Good people.Stephen D.
The truck was very loud and pulled to the left. recommend maintenance.sierra F.
I found the staff & service excellant, but the web site difficult & confusing.Katherine B.
They do a great job, my items were always secure, and I always had access. It just became too expensive in my opinion. It seemed like every 3 months there was a price increase so I canceled and decided to look elsewhere.Sean D. | Overall Experience
No improvements needed. Just wanted to mentioned that our truck's check engine light came on a few miles down the road and we returned it right away. The manager reviewed the engine code and informed us of the issue and put a note in our record for the drop off location on exactly what happened and that we were told we were fine to continue driving. He was very professional and patient. We really appreciated the assistance and reassurance.Brittany L.
El cliente no dejó un comentario.jeff F.
El cliente no dejó un comentario.Arthur B.
Great job all around. Easy check in and check out.Jeffrey W.
Fast and efficient pick up. Great customer serviceSarah N.
El cliente no dejó un comentario.Liliana S.
El cliente no dejó un comentario.Scott M.
Normally I have good service, But today I went in to rent a motorcycle trailer and they did not have one available I was about to leave then I asked the guy if he could check at the other store . He did but I don't like that I had to ask. Then the manager suggested the next level up so that was fine with me . We got out there I had the wrong size ball . Then the gentleman that was helping me just stood there I had to suggest to him if he had a loaner. Before walking in to the store to check for a loaner ball he put the trailer back, why he put it back I don't know . Then he came out with the loaner ball. As he was hooking up the trailer I simply told him you should always think of the next step forward to help the customer out not just dismiss it right away. Then when I came back to drop off the trailer his manager came out and started lecturing me and he said that I had told the kid that he should be fired. I never said that and I never suggested that . I was just trying to give him some advice ... but the manager seem to want to lecture me about something that I did not tell him or say to him. I honestly think that was a cheap move on the kids part to go to his boss and lie about what I had said. And now I hope nobody gets offended because I'm calling him a kid I'm only calling him a kid because I don't know his name and he is way younger than I am.RICHARD V.
El cliente no dejó un comentario.BRODY R.
El cliente no dejó un comentario.Lindy F.
Great knowledgable and friendly service from all.Karl W.
El cliente no dejó un comentario.EDUARDO D.
El cliente no dejó un comentario.xavier s. | Overall Experience
I have used UHaul for years. The only problem I have had iis with your intranet system employees have to use. It is way too slow and sometimes even hangs up so employees have to reenter reservations. It definitely needs improvement!Cindy B. | First Impressions
El cliente no dejó un comentario.rod O.
El cliente no dejó un comentario.Samantha C.
El cliente no dejó un comentario.MARY O. | Overall Experience
El cliente no dejó un comentario.samantha c. | Overall Experience
Great and would recommendNORMA F. | Overall Experience
I will use this location again.Johnnie W.
This was the first time using the Uhaul box container method. And it was pretty great. Everything arrived safely and intact, and everything arrived on time. Also the woman that dropped off my container was a freaking pro. She had my container unloaded and parked in my driveway in less than 10 min. I will definitely suggest this service to others.Jess E.
El cliente no dejó un comentario.David L. | First Impressions
El cliente no dejó un comentario.Jason F.
El cliente no dejó un comentario.Luana N. | Overall Experience
If equipment is not available at a particular location, the app should not be allowed to let you reserve it. A furniture dolly, which was critically needed was not available and using charged mileage would need to be consumed to drive to other locations to find one. Also example pictures of the truck I.was renting showed that it had a ramp. It did not.Robert S.
On scale of 1 to 10 I give them a 10 pleasant experanceLawerence M.
Awesome folks! I was extremely grateful for their willingness to stay a little late and help me when I arrived just a 7pm.Christina B. | First Impressions
The delivery woman was awesome. I believe her name is Vanessa. She ensured that the containers were placed perfectly for our convenience in accessing. She is also very friendly, careful and very skilled at maneuvering the boxes into position. I was delighted to see her return for pickup.Darryl S.
I can not express my sincere appreciation for helping me last minute. I am really grateful y'all stayed after hours to help me. Gracias.Christina B.
Staff are friendly and very helpful. I always rent from this location when I need a trailer.L A G.
I have rented hundreds of Uhauls over the years and usually have the manager take the dolly out of the truck for me so I can use all the space I rented. I have never had a problem before. This time though the CSR said she could not do that and would have to charge me if I wanted the full use of the truck. I hope you will train your people. Otherwise, always a pleasure and she was very nice, just not trained in how to do that. A customer should not be forced to take equipment with them that they not only don't need but that blocks some of the truck they are paying for from working loading space.Stephen D.
El cliente no dejó un comentario.Robert C. | Overall Experience
The people at the store are helpful and know how to listen. Nice facility and very clean.geno R.
Again I'm not sure there is any improvements that can be made. I dropped off the trailer and then went to unload the truck. During both of the drop offs the process was incredibly fast and the staff was efficient and friendly. I could not be happier with the entire process and the great staff!Kevin W.
Needed help in finding my storage unit. I told 3 calls until I got help. Once the girl even hung up on me.Virginia M. | First Impressions
El cliente no dejó un comentario.daryl k. | First Impressions
2 trailers and 15 foot truck rental went well but wasn't informed â€¦ warned â€¦ or given any email/phone call/ text updates on potential extra charge for 72 pads being turned after some unknown to me end date â€¦ I wasn't aware of any timeline nor did the gaining U-Haul seem to care if all the pads were present to begin with â€¦ I just turned the balance in and was charged $388 â€¦ I will be closing out my storage shed in Dec and never using U-Haul again unless that charge is refundedANDREW M.
El cliente no dejó un comentario.Bill P.
El cliente no dejó un comentario.Patricia S.
Great service yet it would be nice if you had discounts such as Military or Senior discountsjill T. | First Impressions
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.JOHN P. | First Impressions
Windshield wipers needed replacing.David W.
Great and convenient drop off service.Sean T.
No problemsNathan A.
El cliente no dejó un comentario.CHARLES B.
Great Staff very helpfullEDWIN T.
El cliente no dejó un comentario.PAMELA S.
El cliente no dejó un comentario.Shelly C.
El cliente no dejó un comentario.joseph j. | Overall Experience
Tried to do an early pick via app but didn't work. Had to wait foe the store to open before getting my truck. Pit me an hour behind, other than it went wellAaron O.
There were mouse droppings in my unit during the time I rented storage space. A lot of mouse droppings, not just a few. That was enough to make me want to move my things out of storage there and find somewhere else.Kevin C. | Overall Experience
Go over exactly how much it'll cost per mile if they go over the miles they tell you. Other than that it was pretty good.Ashley C.
Excellent Customer service and the trailer was ready to go. Quick and easyJonesRobert M.
El cliente no dejó un comentario.Matthew R. | Overall Experience
An excellent experience from start to finish.Franklin B.
El cliente no dejó un comentario.Gustavo R.
El cliente no dejó un comentario.Karl M.
El cliente no dejó un comentario.Phillip S.
El cliente no dejó un comentario.John W. | Overall Experience
El cliente no dejó un comentario.Jenny U.
Tried to resolve move out issue, but was told too bad…nothing they could do. Spent a lot at U-haul on this move, but can't be bothered to resolve an issue.Stuart M. | Overall Experience
El cliente no dejó un comentario.DAVID W. | Overall Experience
El cliente no dejó un comentario.Kevin B.
Issues with vehicle. Car could not start correctly and started shaking when going on the highway. I also did not like that I had to drive back and return it to the original location instead for one that would be closer to us.Riley M.
Clean facility and superior to other storage facilities in marana/tucson. I wish you had availability in 2020 so I would have used your facility earlier and thus longer.ROBERT S. | Overall Experience
Great Experiencecarrie B.
Kyle and his team saved the day. We received a call the morning of arrival on a 1 way trip across country that the drop off location was full and we were not welcome. The regional manager returned our call and directed us to a second location that he assured us would take care of us. They were also unable to serve our need for storage. That location manager sent us to Kyle and his team. Kyle and the team were terrific. My advice to any prospective customer considering U-Haul is to "Choose Wisely". U-Haul is not a consistent experience and it is clearly not a top down driven enterprise. Each location can be rated from 5 stars all the way down to 1 star based on the individual sites commitment to customer service.Timothy C. | Overall Experience
Not a thing !! Kyle the store manager was very helpful and accommodating and friendly and he made it so easy to rent from .robert Z.
El cliente no dejó un comentario.DANNA A. | Overall Experience
El cliente no dejó un comentario.Jon M.
I told the destination facility owner, that the check engine light came on going up and over a mountain. This resulted in some really sluggish performance with speeds topping out at 38 miles per hour. He was indifferent about this.Jeff G.
El cliente no dejó un comentario.Sheila K.
Container's definitely need to be bigger.Ralph A.
Unfriendly staff.michelle b. | First Impressions
Conflicting information from telephone confirming agent vs local location employee.Sanford P.
El cliente no dejó un comentario.Jesus E. | Overall Experience
El cliente no dejó un comentario.Nicholas M.
El cliente no dejó un comentario.JULIE W. | Overall Experience
El cliente no dejó un comentario.John T.
I think this might be the best U Haul I have visited. Not Kidding!Bob H.
State of the art.Bobby S. | First Impressions
Friendly managerZachary Y.
El cliente no dejó un comentario.Devora Z.
Link the Moving Help to UHaul's wesite so I don't have to look in two places for information. Review your website with customers to make it simpler and more user friendly.Fran K.
El cliente no dejó un comentario.Rocky B.
The staff is absolutely outstanding. We needed another unit on move in day and they got us in close to our first one. When it came time to get a climate controlled unit they were able to accommodate us as well.Margaret S. | First Impressions
The associate who helped us out was very kind, helpful and made the process really easy I believe her name was AbigailUlices J.
The staff here is absolutely outstanding. We had issues (of our own making) and the staff as well as the phone customer service people did everything they could to help us out. I was in tears at one point due to the stress and the staff member on duty was very understanding and helpful.CHARLES S.
El cliente no dejó un comentario.Anthony G. | First Impressions
El cliente no dejó un comentario.Carlos M. | Overall Experience
Fastest, most professional service I have ever received at Uhaul!Marianne J.
Great job, nice folks, very friendly...Juan B.
El cliente no dejó un comentario.ken G.
Just keep up the great customer service! Very friendly and helpful at this location!Darcy M.
Thank you for being so cheaper the car rental places . .thanks again uhaul...Kerry T.
I had to wait 20 mins because of a hold they had on me from 2016 which was taken care of back in 2016 and the hold was never released. It was embarrassing to be turned away and having to wait till it was resolved. The staff there was nice though.Terry G.
El cliente no dejó un comentario.Kyle K.
El cliente no dejó un comentario.Clague V. | First Impressions
El cliente no dejó un comentario.Jon O.
El cliente no dejó un comentario.JILL C. | Overall Experience
El cliente no dejó un comentario.Bryan R.
The gas tank was at the full line. I'm was told by Customer service to fill up the tank. I believe if at the fuel line that meant the tank was full. When I went to fill up after driving just over 50 miles, paid over 17.00. The fuel line now was BELOW not at the fuel line!!!! I put MORE gas in than needed because the Customer Service person said the tank was FULL and to fill it up before returning. The cost of the rental at $19.95 cost over $90.00. Seriously!!!Maria A.
Nice and friendly with great customer service. Parking spot is nice and secure for my needs.David C. | First Impressions
What a difference 1500 miles makes. These folks were wonderful and I highly recommend them. Remember the I 10 exit 246 for the frontage road - make's getting there easier. Couldn't be happier with their customer service. Spokane Valley Uhaul could learn a lot from these folks. Take the advice! Thank you to Gary, Joann, and a host of others -made the customer experience very pleasant.Brian A.
Amazing service!!! Worked with Kyle. Super friendly and professional. Clean store and restrooms. Overall amazing experience.Monty W.
Kyle and his team were awesome. We had received the run around from other locations until the Marana location stepped up to save the trip. Our sincere appreciation.Timothy C. | First Impressions
El cliente no dejó un comentario.John W.
I tried to do the pick up without going in. I followed all instructions and could not find the truck. I asked someone and he gave wrong info. I finally found the truck and had to go in to pick up the keys. I showed him the phone screen and he still could not find my reservation. Finally, someone helped him. He was so unhelpful and didn't seem to care!Cathy H.
The truck I was given to drive 2000 miles across the country was 15 years old with 160000 miles and a broken AC, which I didn't discover until well into the day. That was after I was delayed 8 hours at a rest stop because the starter in the old truck crapped out at our first restroom break. That cost me and my co-traveler a day of work, an extra 2 hotel rooms, and a lot of extra pain in the far side of the trip because of the entire schedule being shifted a day. Overall, would not recommend uHaul to anyone at this point and would really like my money back because of the multiple major issues with this rental.Joshua B.
One of the nicest storage facilities I've ever used.Jodi W. | Overall Experience
Very friendly and helpful staff. Accommodated all my needs.Matthew M.
El cliente no dejó un comentario.Vincent C.
Nothing, I will only use this location in Tucson. Always friendly and fare.Will F.
Ended up being a terrible mover had to keep the truck well after scheduled return time. Uhaul staff remained friendly and helpful throughout my experience.eric S.
El cliente no dejó un comentario.john S.
El cliente no dejó un comentario.Kathy F.
El cliente no dejó un comentario.clariant c. | Overall Experience
El cliente no dejó un comentario.venessa G. | Overall Experience
The storage itself is good and clean, some of the staff is very rude and unwelcoming. The only welcoming and friendly staff was the person doing my check out. The others are very unfriendly and i felt uncomfortable and unwelcome when i first arrived to this location. I am renting out another facility for my storage needs because of the staff's very unprofessional and disrespectful manners.Armando O. | Overall Experience
Brian was kind and patient with my rental. Kyle was also very friendly a d kind to me upon my return.Amanda K.
El cliente no dejó un comentario.David G. | Overall Experience
Gary and his staff were very welcoming and helpful Thank you. my app and the reservation did not seem to sync upJim M.
Kyle and team are first class!Robert D. | Overall Experience
The unit is overwhelmingly hot. I get that it's in Tucson, but the fans never ran for the entire year of our rental. The hallways are littered with dead bugs, and the building smells like poison. Carts are rarely available (even in neighboring buildings), so expect to walk far if you need one. The general manager at the time, Josh, was incredibly condescending, gave away our reserved unit and refused to honor our "month of free storage." We paid in full for a larger unit than what we wanted, out of desperation, and never went inside the office again. Upon moving out of the unit, it seems Josh has been replaced but the bugs are still a problem.Stacia M. | Overall Experience
El cliente no dejó un comentario.VIKKI E. | First Impressions
El cliente no dejó un comentario.LIN M. | First Impressions
Super nice staff, extremely helpful and nice facilities.Robert D. | First Impressions
Everyone was helpful.Marta D. | Overall Experience
El cliente no dejó un comentario.Orville W. | Overall Experience
El cliente no dejó un comentario.ROBERT L. | First Impressions
The young lady at the front desk was friendly and helpful.Jerry E. | First Impressions
El cliente no dejó un comentario.Sandra C. | First Impressions
El cliente no dejó un comentario.Cathy B. | Overall Experience
El cliente no dejó un comentario.EUGENE Y. | Overall Experience
El cliente no dejó un comentario.Deborah C. | Overall Experience
The facility is beautiful and clean. Truly a notch above any place else we have seen.Harold V. | First Impressions
El cliente no dejó un comentario.ARNOLD P. | First Impressions
Joanne was beyond helpful and helped me with my storage unit at the cortaro location. She went above and beyond to ensure everything was taken care of. I hope this email finds her and she gets the recognition she deserves. Thank you uhaul!Natasha T. | Overall Experience
El cliente no dejó un comentario.Meghan M. | First Impressions
Best customer service! The entire team is friendly and helpful, especially Joann! Will absolutely recommend.Samantha F. | Overall Experience
Interactions with the staff were always good and helpful. Facility was clean and well-maintained.Karen J. | Overall Experience
No comment , Thank youMary T. | Overall Experience
El cliente no dejó un comentario.Jerry A. | Overall Experience
Gracias.Patricia R. | Overall Experience
Cart were hard to find No climate control or fans on in C building. Lighting in unit could be better. Where do we move the poison in the unit. How do we touch it.Orville W. | First Impressions
El cliente no dejó un comentario.Juana H. | First Impressions
El cliente no dejó un comentario.Jim T. | First Impressions
A little disappointed about not being able to have 24 hr accessCindi W. | First Impressions
El cliente no dejó un comentario.tina M. | Overall Experience
El cliente no dejó un comentario.Thomas H. | Overall Experience
El cliente no dejó un comentario.GRACE C. | Overall Experience
Helpful staff.arnold p. | First Impressions
El cliente no dejó un comentario.KAILA K. | First Impressions
El cliente no dejó un comentario.ERNESTO A. | Overall Experience
El cliente no dejó un comentario.Michael A. | First Impressions
The staff was courteous and professional.Sandy S. | First Impressions
Kyle was helpful and courteous.Jean S. | First Impressions
El cliente no dejó un comentario.James K. | Overall Experience
El cliente no dejó un comentario.Terry W. | First Impressions
El cliente no dejó un comentario.David G. | Overall Experience
El cliente no dejó un comentario.Marty B. | Overall Experience
Best Uhaul Locaion in the Country!Liz F. | First Impressions
Cleanest storage facility in a safe location. I would highly recommend this particular U Haul for storage and truck rental. The manager was always very friendly and helpful. Some of the other employees were less friendly, but overall, the experience was great.Andrea L. | Overall Experience
Friendly staff, clean facility. I'll be back to this location in the future.liz b. | Overall Experience
I can't believe you do not pro rate units. And after being in storage for 6 months three was a mouse in the unit. truck rental was fine.Doreen D. | Overall Experience
This was honestly the best experience I have ever had with U Haul was at the Marana store. I had just driven 2 days with a U haul pull trailer from NORCAL and the staff at the store was very nice and accommodating. ¡Gracias!Robert P. | First Impressions
El cliente no dejó un comentario.Charles H. | Overall Experience
This Uhaul location is the best I have ever experienced. Friendly and helpful staff. The facility was always clean and run very smoothly.Denise S. | Overall Experience
We needed to store some things temporarily for a man from our church who went into a senior care facility. We had the shed for about a year and a half. U-Haul was very easy to work with.DAVID H. | Overall Experience
Great service and friendly peoplKeith r. | Overall Experience
The staff was knowledgeable and helpful with my storage and truck needs.Claire B. | First Impressions
El cliente no dejó un comentario.Cassandra H. | Overall Experience
Gracias por el servicio 🌺CLAUDIA H. | Overall Experience
El cliente no dejó un comentario.John A. | Overall Experience
El cliente no dejó un comentario.liz b. | First Impressions
El cliente no dejó un comentario.Chloe W. | Overall Experience
Kyle was great and very helpful. Everything worked out awesome and was very convenient.NICHOLAS P. | Overall Experience
The staff was amazing the facility was cleaner than clean and the price was great I could not be happierJim W. | First Impressions
Staff at this facility was very helpfulFrank I. | First Impressions
El cliente no dejó un comentario.JOSEPH S. | First Impressions
I rented a conditioned 5'x5' unit. The space was triangular shaped with one side 3' long and the other 5' long. It was completely unacceptable. The office was great about refunding me the full amount though.Karen J. | Overall Experience
This was the smoothest U-Haul transaction I have had. Didn't have exactly what I signed up for online but got an upgrade with no issues and was outta there and in my storage unit lightning fast.Sarah S. | First Impressions
Joann was so helpful and made our experience very pleasant.laurie b. | Overall Experience
El cliente no dejó un comentario.ROBERT P. | Overall Experience
Thank you do much for having a wonderful close to home facility. If I ever need to store stuff again this will be the first place I will go. GraciasSandy J. | Overall Experience
My belongings, several pieces of nice furniture,washer dryer antique items, along with other memorable things were stolen from my unit. Staff was very nonchalant about this. Very disheartening. I don't believe they cared one way or the other about what happened. My mistake for not realizing that there were no cameras inside or outside of the rental units . Therefore, no way to see anything. Was done by someone who had a unit there, or staff that worked there. Either case, DONT rent a storage unit that doesn't have camera security.Dora J. | Overall Experience
El cliente no dejó un comentario.DOMINIC s. | Overall Experience
Everything was great. However I couldn't get the door latch to open. It was jammed in so tight it wouldn't move. After I finally did get it open it works perfectly now.Jodi W. | First Impressions
El cliente no dejó un comentario.Stephanie L. | First Impressions
El cliente no dejó un comentario.Eldon G. | Overall Experience
El cliente no dejó un comentario.CYNTHIA M. | Overall Experience
El cliente no dejó un comentario.Kayli S. | Overall Experience
The staff at this uhaul storage is not friendly they are rude with the customers I have heard at other uhaul storages that at this storage unit that other customers have said the staff can be rude and I myself have experience the rudeness with the staff. Thank u Gloria LordGLORIA L. | Overall Experience
Staff we friendly and knowledgeable. Would recommend this place to others.Debbie S. | First Impressions
Josh and staff were awesome!Christopher M. | Overall Experience
Worst customer service I've ever experienced. De principio a fin. Both with my U-box rental and storage unit rental. It was a very inconvenient experience and I will not be using Uhaul for storage again. Two of the staff members I interacted with were extremely rude to not only myself but my wife as well.Brandon C. | Overall Experience