They do a great job, my items were always secure, and I always had access. It just became too expensive in my opinion. It seemed like every 3 months there was a price increase so I canceled and decided to look elsewhere.
Sean D. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Tucson North
Testimonials From Recent Customers
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No improvements needed. Just wanted to mentioned that our truck's check engine light came on a few miles down the road and we returned it right away. The manager reviewed the engine code and informed us of the issue and put a note in our record for the drop off location on exactly what happened and that we were told we were fine to continue driving. He was very professional and patient. We really appreciated the assistance and reassurance.
Brittany L.Great job all around. Easy check in and check out.
Jeffrey W.Fast and efficient pick up. Great customer service
Sarah N.Normally I have good service, But today I went in to rent a motorcycle trailer and they did not have one available I was about to leave then I asked the guy if he could check at the other store . He did but I don't like that I had to ask. Then the manager suggested the next level up so that was fine with me . We got out there I had the wrong size ball . Then the gentleman that was helping me just stood there I had to suggest to him if he had a loaner. Before walking in to the store to check for a loaner ball he put the trailer back, why he put it back I don't know . Then he came out with the loaner ball. As he was hooking up the trailer I simply told him you should always think of the next step forward to help the customer out not just dismiss it right away. Then when I came back to drop off the trailer his manager came out and started lecturing me and he said that I had told the kid that he should be fired. I never said that and I never suggested that . I was just trying to give him some advice ... but the manager seem to want to lecture me about something that I did not tell him or say to him. I honestly think that was a cheap move on the kids part to go to his boss and lie about what I had said. And now I hope nobody gets offended because I'm calling him a kid I'm only calling him a kid because I don't know his name and he is way younger than I am.
RICHARD V.Great knowledgable and friendly service from all.
Karl W.I have used UHaul for years. The only problem I have had iis with your intranet system employees have to use. It is way too slow and sometimes even hangs up so employees have to reenter reservations. It definitely needs improvement!
Cindy B. | First ImpressionsGreat and would recommend
NORMA F. | Overall ExperienceI will use this location again.
Johnnie W.This was the first time using the Uhaul box container method. And it was pretty great. Everything arrived safely and intact, and everything arrived on time. Also the woman that dropped off my container was a freaking pro. She had my container unloaded and parked in my driveway in less than 10 min. I will definitely suggest this service to others.
Jess E.If equipment is not available at a particular location, the app should not be allowed to let you reserve it. A furniture dolly, which was critically needed was not available and using charged mileage would need to be consumed to drive to other locations to find one. Also example pictures of the truck I.was renting showed that it had a ramp. It did not.
Robert S.On scale of 1 to 10 I give them a 10 pleasant experance
Lawerence M.Awesome folks! I was extremely grateful for their willingness to stay a little late and help me when I arrived just a 7pm.
Christina B. | First ImpressionsThe delivery woman was awesome. I believe her name is Vanessa. She ensured that the containers were placed perfectly for our convenience in accessing. She is also very friendly, careful and very skilled at maneuvering the boxes into position. I was delighted to see her return for pickup.
Darryl S.I can not express my sincere appreciation for helping me last minute. I am really grateful y'all stayed after hours to help me. Gracias.
Christina B.Staff are friendly and very helpful. I always rent from this location when I need a trailer.
L A G.I have rented hundreds of Uhauls over the years and usually have the manager take the dolly out of the truck for me so I can use all the space I rented. I have never had a problem before. This time though the CSR said she could not do that and would have to charge me if I wanted the full use of the truck. I hope you will train your people. Otherwise, always a pleasure and she was very nice, just not trained in how to do that. A customer should not be forced to take equipment with them that they not only don't need but that blocks some of the truck they are paying for from working loading space.
Stephen D.The people at the store are helpful and know how to listen. Nice facility and very clean.
geno R.Again I'm not sure there is any improvements that can be made. I dropped off the trailer and then went to unload the truck. During both of the drop offs the process was incredibly fast and the staff was efficient and friendly. I could not be happier with the entire process and the great staff!
Kevin W.Needed help in finding my storage unit. I told 3 calls until I got help. Once the girl even hung up on me.
Virginia M. | First Impressions2 trailers and 15 foot truck rental went well but wasn't informed … warned … or given any email/phone call/ text updates on potential extra charge for 72 pads being turned after some unknown to me end date … I wasn't aware of any timeline nor did the gaining U-Haul seem to care if all the pads were present to begin with … I just turned the balance in and was charged $388 … I will be closing out my storage shed in Dec and never using U-Haul again unless that charge is refunded
ANDREW M.Great service yet it would be nice if you had discounts such as Military or Senior discounts
jill T. | First ImpressionsWindshield wipers needed replacing.
David W.Great and convenient drop off service.
Sean T.No problems
Nathan A.Great Staff very helpfull
EDWIN T.Tried to do an early pick via app but didn't work. Had to wait foe the store to open before getting my truck. Pit me an hour behind, other than it went well
Aaron O.There were mouse droppings in my unit during the time I rented storage space. A lot of mouse droppings, not just a few. That was enough to make me want to move my things out of storage there and find somewhere else.
Kevin C. | Overall ExperienceGo over exactly how much it'll cost per mile if they go over the miles they tell you. Other than that it was pretty good.
Ashley C.Excellent Customer service and the trailer was ready to go. Quick and easy
JonesRobert M.An excellent experience from start to finish.
Franklin B.Tried to resolve move out issue, but was told too bad…nothing they could do. Spent a lot at U-haul on this move, but can't be bothered to resolve an issue.
Stuart M. | Overall ExperienceIssues with vehicle. Car could not start correctly and started shaking when going on the highway. I also did not like that I had to drive back and return it to the original location instead for one that would be closer to us.
Riley M.Clean facility and superior to other storage facilities in marana/tucson. I wish you had availability in 2020 so I would have used your facility earlier and thus longer.
ROBERT S. | Overall ExperienceGreat Experience
carrie B.Kyle and his team saved the day. We received a call the morning of arrival on a 1 way trip across country that the drop off location was full and we were not welcome. The regional manager returned our call and directed us to a second location that he assured us would take care of us. They were also unable to serve our need for storage. That location manager sent us to Kyle and his team. Kyle and the team were terrific. My advice to any prospective customer considering U-Haul is to "Choose Wisely". U-Haul is not a consistent experience and it is clearly not a top down driven enterprise. Each location can be rated from 5 stars all the way down to 1 star based on the individual sites commitment to customer service.
Timothy C. | Overall ExperienceNot a thing !! Kyle the store manager was very helpful and accommodating and friendly and he made it so easy to rent from .
robert Z.I told the destination facility owner, that the check engine light came on going up and over a mountain. This resulted in some really sluggish performance with speeds topping out at 38 miles per hour. He was indifferent about this.
Jeff G.Container's definitely need to be bigger.
Ralph A.Unfriendly staff.
michelle b. | First ImpressionsConflicting information from telephone confirming agent vs local location employee.
Sanford P.I think this might be the best U Haul I have visited. Not Kidding!
Bob H.State of the art.
Bobby S. | First ImpressionsFriendly manager
Zachary Y.Link the Moving Help to UHaul's wesite so I don't have to look in two places for information. Review your website with customers to make it simpler and more user friendly.
Fran K.The staff is absolutely outstanding. We needed another unit on move in day and they got us in close to our first one. When it came time to get a climate controlled unit they were able to accommodate us as well.
Margaret S. | First ImpressionsThe associate who helped us out was very kind, helpful and made the process really easy I believe her name was Abigail
Ulices J.The staff here is absolutely outstanding. We had issues (of our own making) and the staff as well as the phone customer service people did everything they could to help us out. I was in tears at one point due to the stress and the staff member on duty was very understanding and helpful.
CHARLES S.Fastest, most professional service I have ever received at Uhaul!
Marianne J.Great job, nice folks, very friendly...
Juan B.Just keep up the great customer service! Very friendly and helpful at this location!
Darcy M.Thank you for being so cheaper the car rental places . .thanks again uhaul...
Kerry T.I had to wait 20 mins because of a hold they had on me from 2016 which was taken care of back in 2016 and the hold was never released. It was embarrassing to be turned away and having to wait till it was resolved. The staff there was nice though.
Terry G.The gas tank was at the full line. I'm was told by Customer service to fill up the tank. I believe if at the fuel line that meant the tank was full. When I went to fill up after driving just over 50 miles, paid over 17.00. The fuel line now was BELOW not at the fuel line!!!! I put MORE gas in than needed because the Customer Service person said the tank was FULL and to fill it up before returning. The cost of the rental at $19.95 cost over $90.00. Seriously!!!
Maria A.Nice and friendly with great customer service. Parking spot is nice and secure for my needs.
David C. | First ImpressionsWhat a difference 1500 miles makes. These folks were wonderful and I highly recommend them. Remember the I 10 exit 246 for the frontage road - make's getting there easier. Couldn't be happier with their customer service. Spokane Valley Uhaul could learn a lot from these folks. Take the advice! Thank you to Gary, Joann, and a host of others -made the customer experience very pleasant.
Brian A.Amazing service!!! Worked with Kyle. Super friendly and professional. Clean store and restrooms. Overall amazing experience.
Monty W.Kyle and his team were awesome. We had received the run around from other locations until the Marana location stepped up to save the trip. Our sincere appreciation.
Timothy C. | First ImpressionsI tried to do the pick up without going in. I followed all instructions and could not find the truck. I asked someone and he gave wrong info. I finally found the truck and had to go in to pick up the keys. I showed him the phone screen and he still could not find my reservation. Finally, someone helped him. He was so unhelpful and didn't seem to care!
Cathy H.The truck I was given to drive 2000 miles across the country was 15 years old with 160000 miles and a broken AC, which I didn't discover until well into the day. That was after I was delayed 8 hours at a rest stop because the starter in the old truck crapped out at our first restroom break. That cost me and my co-traveler a day of work, an extra 2 hotel rooms, and a lot of extra pain in the far side of the trip because of the entire schedule being shifted a day. Overall, would not recommend uHaul to anyone at this point and would really like my money back because of the multiple major issues with this rental.
Joshua B.One of the nicest storage facilities I've ever used.
Jodi W. | Overall ExperienceVery friendly and helpful staff. Accommodated all my needs.
Matthew M.Nothing, I will only use this location in Tucson. Always friendly and fare.
Will F.Ended up being a terrible mover had to keep the truck well after scheduled return time. Uhaul staff remained friendly and helpful throughout my experience.
eric S.The storage itself is good and clean, some of the staff is very rude and unwelcoming. The only welcoming and friendly staff was the person doing my check out. The others are very unfriendly and i felt uncomfortable and unwelcome when i first arrived to this location. I am renting out another facility for my storage needs because of the staff's very unprofessional and disrespectful manners.
Armando O. | Overall ExperienceBrian was kind and patient with my rental. Kyle was also very friendly a d kind to me upon my return.
Amanda K.Gary and his staff were very welcoming and helpful Thank you. my app and the reservation did not seem to sync up
Jim M.The team at Marana Uhaul was awesome! Very attentive, flexible and kind.
Nayadin P.Train your employees the proper manner and right customer skills!
Xiyang M.Agents were friendly and explained process in detail. Service was quick and efficient. I will definitely use this location again.
Kimberly G.The kid who helped us was not very knowledgeable when we inquired about storage units.
BRENDA K.Fix roadside support. 5hey suck
James H.Truck broke down on the trip. Support staff was very professional, worked to solve the problem and commicated very well in keeping me inform as to what was happening to solve the problem
Richard D.The latch on the box truck was hard to use. The driver's side “no step “ was broken so that it would not retract.
GERALD R.Very long wait to pick up van. 1 employee was unable to help and the other was involved in another rental.
Andrew C.Very helpful staff. Prompt arrival.
jean A.Very friendly team and great customer service!
FULLMOON W.Kyle and team are first class!
Robert D. | Overall ExperienceThe unit is overwhelmingly hot. I get that it's in Tucson, but the fans never ran for the entire year of our rental. The hallways are littered with dead bugs, and the building smells like poison. Carts are rarely available (even in neighboring buildings), so expect to walk far if you need one. The general manager at the time, Josh, was incredibly condescending, gave away our reserved unit and refused to honor our "month of free storage." We paid in full for a larger unit than what we wanted, out of desperation, and never went inside the office again. Upon moving out of the unit, it seems Josh has been replaced but the bugs are still a problem.
Stacia M. | Overall ExperienceSuper nice staff, extremely helpful and nice facilities.
Robert D. | First ImpressionsEveryone was helpful.
Marta D. | Overall ExperienceThe young lady at the front desk was friendly and helpful.
Jerry E. | First ImpressionsThe facility is beautiful and clean. Truly a notch above any place else we have seen.
Harold V. | First ImpressionsJoanne was beyond helpful and helped me with my storage unit at the cortaro location. She went above and beyond to ensure everything was taken care of. I hope this email finds her and she gets the recognition she deserves. Thank you uhaul!
Natasha T. | Overall ExperienceBest customer service! The entire team is friendly and helpful, especially Joann! Will absolutely recommend.
Samantha F. | Overall ExperienceInteractions with the staff were always good and helpful. Facility was clean and well-maintained.
Karen J. | Overall ExperienceNo comment , Thank you
Mary T. | Overall ExperienceGracias.
Patricia R. | Overall ExperienceCart were hard to find No climate control or fans on in C building. Lighting in unit could be better. Where do we move the poison in the unit. How do we touch it.
Orville W. | First ImpressionsA little disappointed about not being able to have 24 hr access
Cindi W. | First ImpressionsHelpful staff.
arnold p. | First ImpressionsThe staff was courteous and professional.
Sandy S. | First ImpressionsKyle was helpful and courteous.
Jean S. | First ImpressionsBest Uhaul Locaion in the Country!
Liz F. | First ImpressionsCleanest storage facility in a safe location. I would highly recommend this particular U Haul for storage and truck rental. The manager was always very friendly and helpful. Some of the other employees were less friendly, but overall, the experience was great.
Andrea L. | Overall ExperienceFriendly staff, clean facility. I'll be back to this location in the future.
liz b. | Overall ExperienceI can't believe you do not pro rate units. And after being in storage for 6 months three was a mouse in the unit. truck rental was fine.
Doreen D. | Overall ExperienceThis was honestly the best experience I have ever had with U Haul was at the Marana store. I had just driven 2 days with a U haul pull trailer from NORCAL and the staff at the store was very nice and accommodating. ¡Gracias!
Robert P. | First ImpressionsThis Uhaul location is the best I have ever experienced. Friendly and helpful staff. The facility was always clean and run very smoothly.
Denise S. | Overall ExperienceWe needed to store some things temporarily for a man from our church who went into a senior care facility. We had the shed for about a year and a half. U-Haul was very easy to work with.
DAVID H. | Overall ExperienceGreat service and friendly peopl
Keith r. | Overall ExperienceThe staff was knowledgeable and helpful with my storage and truck needs.
Claire B. | First ImpressionsGracias por el servicio 🌺
CLAUDIA H. | Overall ExperienceKyle was great and very helpful. Everything worked out awesome and was very convenient.
NICHOLAS P. | Overall ExperienceThe staff was amazing the facility was cleaner than clean and the price was great I could not be happier
Jim W. | First ImpressionsStaff at this facility was very helpful
Frank I. | First ImpressionsI rented a conditioned 5'x5' unit. The space was triangular shaped with one side 3' long and the other 5' long. It was completely unacceptable. The office was great about refunding me the full amount though.
Karen J. | Overall ExperienceThis was the smoothest U-Haul transaction I have had. Didn't have exactly what I signed up for online but got an upgrade with no issues and was outta there and in my storage unit lightning fast.
Sarah S. | First ImpressionsJoann was so helpful and made our experience very pleasant.
laurie b. | Overall ExperienceThank you do much for having a wonderful close to home facility. If I ever need to store stuff again this will be the first place I will go. Gracias
Sandy J. | Overall ExperienceMy belongings, several pieces of nice furniture,washer dryer antique items, along with other memorable things were stolen from my unit. Staff was very nonchalant about this. Very disheartening. I don't believe they cared one way or the other about what happened. My mistake for not realizing that there were no cameras inside or outside of the rental units . Therefore, no way to see anything. Was done by someone who had a unit there, or staff that worked there. Either case, DONT rent a storage unit that doesn't have camera security.
Dora J. | Overall ExperienceEverything was great. However I couldn't get the door latch to open. It was jammed in so tight it wouldn't move. After I finally did get it open it works perfectly now.
Jodi W. | First ImpressionsThe staff at this uhaul storage is not friendly they are rude with the customers I have heard at other uhaul storages that at this storage unit that other customers have said the staff can be rude and I myself have experience the rudeness with the staff. Thank u Gloria Lord
GLORIA L. | Overall ExperienceStaff we friendly and knowledgeable. Would recommend this place to others.
Debbie S. | First ImpressionsJosh and staff were awesome!
Christopher M. | Overall ExperienceWorst customer service I've ever experienced. De principio a fin. Both with my U-box rental and storage unit rental. It was a very inconvenient experience and I will not be using Uhaul for storage again. Two of the staff members I interacted with were extremely rude to not only myself but my wife as well.
Brandon C. | Overall ExperienceStaff at all levels has been amazing. Facility appears to be brand new, yet haas been at the location for at least a decade. Excellent attitudes and facility.
DANIEL H. | First Impressions