Customer Reviews for U-Haul Moving & Storage of Traverse City

412 reviews

981 N US 31 S   Traverse City, MI 49685

(231) 941-4150

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(231) 941-4150

981 N US 31 S
Traverse City, MI 49685

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAMON PLESS  |  First Impressions 
Rating:
5.0

Personnel were great. I was greeted immediately and instructed where to proceed to return.

Kevin Kurkowski 
Rating:
5.0

Customer did not leave a comment.

Jeannine M Ward 
Rating:
5.0

Continue to treat your customers like people. What a great experience and the service is amazing. They truly care about helping customers.

Paul Mallon 
Rating:
4.0

Customer did not leave a comment.

Michelle OKelly 
Rating:
4.0

Customer did not leave a comment.

ANGELA MENTCH  |  Overall Experience 
Rating:
5.0

Outstanding!!!

Gary Overstreet 
Rating:
5.0

Couldn’t get the app to work when we turned it in

Kory Brahm 
Rating:
5.0

Customer did not leave a comment.

Kip Cantrick 
Rating:
5.0

Customer did not leave a comment.

Jeannine M Ward  |  Online Move In 
Rating:
5.0

The staff were immediately available and friendly, and knew exactly what to do to unhitch the trailer. I didn't even have to go inside!

Thomas Compson 
Rating:
4.0

Customer did not leave a comment.

David Geisler 
Rating:
5.0

Customer did not leave a comment.

Kendra Smith 
Rating:
5.0

Customer did not leave a comment.

Jane Griffin 
Rating:
5.0

Customer did not leave a comment.

Shale Perkette 
Rating:
5.0

Everything went well, equipment was clean and ready to go

Grant Martin 
Rating:
5.0

Customer did not leave a comment.

Aaron May 
Rating:
5.0

Customer did not leave a comment.

Barbara Timock 
Rating:
3.0

Customer did not leave a comment.

WAYNE WRIGHT 
Rating:
5.0

Customer did not leave a comment.

barbara Maurer 
Rating:
5.0

Shale is beyond friendly and helpful. He turned a really ugly day into a much brighter one.

Keith Gerow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lukas Weber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jekiraus Mccrary-chandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Smith  |  Overall Experience 
Rating:
5.0

Very easy to work with.

Wilber Burth 
Rating:
5.0

Customer did not leave a comment.

JOHN BASEL 
Rating:
5.0

Customer did not leave a comment.

Alicia Higham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Park 
Rating:
5.0

Customer did not leave a comment.

James Allen 
Rating:
5.0

Customer did not leave a comment.

Kostantinos Batsikouras 
Rating:
5.0

Almost felt luxurious, with the heated drive-in garages and very clean interiors.

VLAD BORZA  |  First Impressions 
Rating:
5.0

Love that you pull up someone come out and unhooks it I didn't even hav to get out of my car

JEANIE HICKMAN 
Rating:
5.0

Customer did not leave a comment.

Alex Gradowski  |  First Impressions 
Rating:
5.0

Excellent staff & facility. Professional, relaxed, knowledgeable, personable, thorough, fast & efficient

Frank Spanato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Snyder 
Rating:
5.0

Customer did not leave a comment.

Kevin LeJeune  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trish Dormitzer 
Rating:
4.0

It would of been nice to of been able to reserve the equipment on their website and not of had to download the U-Haul app.

Doug Kile 
Rating:
5.0

Very nice place, heated and cooled storage. Priced very well.

Scott Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Sherby 
Rating:
5.0

Great Experience Both U-Haul employees that helped me we awesome.

Brian Briggs 
Rating:
5.0

staff was SUPER friendly and helpful and the place was so clean and nice!!!

Amy Richards  |  Overall Experience 
Rating:
5.0

Very easy and smooth drop -off!

Daniel Empey 
Rating:
5.0

Customer did not leave a comment.

bob white 
Rating:
4.0

None

Ruth Riley 
Rating:
5.0

The gentleman that closed me out on Sunday (today) was as personable as could be. He was so pleasant, and interacting.

wade mariage 
Rating:
5.0

Customer did not leave a comment.

Jason Maxwell  |  First Impressions 
Rating:
5.0

Excellent Service by Gavin B. who seemed to be everywhere that Sunday! He made sure everything was safely hooked up and checked out. Later, we had to come back for a larger trailer and he got us set up right away, so we were able to get our boat moved in time to go watch the Superbowl. Very appreciative of the courtesy discount and fast service!

Leonard Overmyer 
Rating:
5.0

Jake was excellent! He had the truck ready and running when we arrived. The facility was great. I highly recommend Uhaul of Traverse City!

Emily Ancinec 
Rating:
5.0

Awesome facility and staff!

TONI Verlac  |  First Impressions 
Rating:
5.0

Nothing, it went very well

Robert Badner 
Rating:
5.0

All the staff were great but kudos to Jake.

Michael Woods  |  Overall Experience 
Rating:
5.0

Sevice was excellent ! Very efficient and friendly. We will come back. Thank you for a stress free rental.

Leo Carr 
Rating:
5.0

Customer did not leave a comment.

janine rogers 
Rating:
5.0

Great experience.

Andrew Petrini 
Rating:
5.0

Nothing comes to mind. Very efficient operation & great equipment.

Dennis Garzonio 
Rating:
5.0

Customer did not leave a comment.

linda foa 
Rating:
5.0

Jess was very helpful, friendly and easy to work with.

rich dunnill 
Rating:
2.0

I have rented uhauls several times at other locations. This rental today was the most confusing transaction I've ever encountered. The online part was seamless. But arriving to pick up the trailer and start the actual rental was confusing and weird. I had no idea where to go or what to do. The app and website had no way to check in once onsite. There was virtually no signage telling me where to go to find assistance. I would not rent from this location again

SCOTT HILLS 
Rating:
5.0

Nothing at all

Brandon Williams 
Rating:
5.0

We were blown away at the service and overall layout and experience at this new location. It’s 100 steps above the local slum lords and their crummy, overpriced and ever increasing in cost storage units! Highly recommend!!!

Brandon Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hall 
Rating:
5.0

I appreciated the entire experience

Carl Anders 
Rating:
5.0

Customer did not leave a comment.

Kevin Kevwitch 
Rating:
5.0

Customer did not leave a comment.

SUSAN ELIZABETH WARNER 
Rating:
5.0

A great place,,very helpful and super friendly, I will definitely go back if I need to rent again

Keith Radkey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Rousseau  |  First Impressions 
Rating:
5.0

Attendent was very helpful.

Michael Woods  |  First Impressions 
Rating:
5.0

Fast efficient and informative

Allin Griffis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurt Rautenberg 
Rating:
5.0

Customer did not leave a comment.

Dawn Wolfe-Rogers 
Rating:
4.0

Check engine light was on when I hopped in the van but there was no mention of it so I snapped a picture and went on my way. As a mechanic I know there's a good chance probably not a big deal but that might deter someone else. Overall the van seemed to drive fine other than the howling sound of either some worn out ring pinion gears or possibly a failing drive shaft carrier bearing. Other than that it was smooth sailing and the vehicle got me where I needed to go and got the job done pretty much problem free. Pick up and drop off we're very easy and straightforward. Staff was friendly and informative. I do really appreciate the convenience of having relatively inexpensive access to vehicles like this when I need so I'm glad to have done business.

myles chapman 
Rating:
4.0

Had no windshield washer fluid. I was not allotted enough miles for my destination and had to pay too much for additional mileage.

David Westerfield 
Rating:
5.0

Jake was AMAZING! VERY FRIENDLY ANS SUPER HELPFUL!

Amy Richards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Stine 
Rating:
5.0

Customer did not leave a comment.

Matt Sheidler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet Landis 
Rating:
5.0

Customer did not leave a comment.

Theresa Kowalski 
Rating:
5.0

Customer did not leave a comment.

Chris Oien 
Rating:
5.0

Customer did not leave a comment.

Marc Fritz 
Rating:
5.0

The whole experience was very convenient easy The equipment was very clean and in mint condition

Geana Hilbert 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wagner 
Rating:
4.0

Gavin, a relatively new hire, did an excellent job of handling my trailer rental experience. Gavin has good customer service skills.

Ted Nelson 
Rating:
5.0

Customer did not leave a comment.

Stephen Mitchell 
Rating:
5.0

Wonderful customer service! Top notch pickup and drop off!

Clinton Herigstad 
Rating:
5.0

Jake was hospitable and very helpful.

Patricia Hoyt 
Rating:
5.0

Nothing

DUANE ALLEN COSTELLO 
Rating:
5.0

Love this place

Athena Perample  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven habedank 
Rating:
5.0

Nothing!!!!!!!!!

SCOTT HUBER 
Rating:
5.0

Nothing… good experience.

Jerry Adams 
Rating:
5.0

Customer did not leave a comment.

Bruce Curl 
Rating:
5.0

Jake was friendly and professional.

Daniel Kim 
Rating:
5.0

I advised the agent when we dropped the truck off, but the passenger side door indow was stuck down and would not roll Back up. We had to make the trip down state and back up with the side window half down so it was pretty chilly and windy!

Lisa King 
Rating:
5.0

Great!

Frank Chaprnka 
Rating:
5.0

Customer did not leave a comment.

Adrian Esquivel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES BROCK 
Rating:
4.0

Facility is very clean and organized. Both attendants at pickup and drop off greeted me as I walked in.

SCOTTE CROSS 
Rating:
5.0

Customer did not leave a comment.

jake WIRSCHING 
Rating:
5.0

Nothing…. perfect experience.

Jerry Adams 
Rating:
4.0

Customer did not leave a comment.

Greg Rohde 
Rating:
5.0

Customer did not leave a comment.

Robert Clark 
Rating:
5.0

Jake and Jesse are why would return and share with our friends! Those two are unparalleled!

james howell 
Rating:
5.0

What a great storage system I have a small cleaning business and I normally keep all my stuff stored in my vehicle but with a winter time it’s rough on the equipment and my supplies I’m able to store myself not overcrowd my car it’s affordable and so convenient not to mention the most cleanest I’ve seen Yet

Jennifer Honeysette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Jacobs 
Rating:
1.0

I own a small business and rely on U-haul to move my samples twice a year to my tradeshows. This last rental I had made my reservation a month in advance, and the only van that was available was 1hr from my home. I drove to the location, my husband had to take off work to follow me there, and when I arrived at my reserved time, and the van I was supposed to pick up was nowhere to be found, and they could not get ahold of the person who was supposed to return the van. I waited an hour, still no answer to where the van is. I then was told there was another van an hour away in the opposite direction, so I drove an extra hour to get this van. At this point in time in started to snow and the roads were covered in snow driving 1.5 hours home. The GMC that was given to me was a rear-wheel-drive vehicle and I did not feel safe driving it on snowy roads as it was slipping all over with no traction even on the smallest amount of snow. I do not plan on renting from U-haul in the future due to their unpredictable reservation system and non-reliable vehicles.

Allison Deschaine 
Rating:
5.0

Customer did not leave a comment.

Christopher Kidd 
Rating:
5.0

Great experience!

Kirby Slocum 
Rating:
5.0

Customer did not leave a comment.

Nicole Hough  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Derek Lanni 
Rating:
5.0

Customer did not leave a comment.

Diane Pantall 
Rating:
4.0

The trailer did leak but the rental place would not have know that.

Guadalupe Steinberg 
Rating:
5.0

Customer did not leave a comment.

John Fyfe 
Rating:
5.0

Customer did not leave a comment.

William Newman 
Rating:
5.0

Customer did not leave a comment.

Nathan Block 
Rating:
4.0

Customer did not leave a comment.

Steven Stcharles 
Rating:
5.0

Customer did not leave a comment.

AARON TURNER 
Rating:
5.0

Customer did not leave a comment.

Michael Broodo 
Rating:
5.0

Customer did not leave a comment.

James Tomalia 
Rating:
5.0

Jake was helpful, courteous, and took care of business.

Donald Emerson 
Rating:
5.0

Customer did not leave a comment.

Josh Maes 
Rating:
5.0

Customer did not leave a comment.

Fran Koppa  |  First Impressions 
Rating:
5.0

Seriously amazing facility and staff!

Autum Richmond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Skiver  |  First Impressions 
Rating:
5.0

Staff was extremely kind and helpful. He showed us around and how to work the security system, where our unit was and made the mood light all the while. Great experience, will definitely recommend uhaul to anyone who may benefit.

Michael Wear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Samocki  |  First Impressions 
Rating:
4.0

The biggest issue is at the office. There were times where you stop in and have to wait for assistance because no one was at the service counter. That can be an inconvenience when your in a hurry and just need to drop something off like my gate cards after I moved out. Otherwise everything was great.

Suzanne Welton  |  Overall Experience 
Rating:
5.0

Very friendly staff and easy process.

ERIC STOMBERG  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Montalbino 
Rating:
5.0

Thank you so much for the one month free storage unit. What a great idea! For the end of the move respite time, to regroup before the next long haul. Every area on your survey I could honestly rate as Excellent

SHARON MCKEON  |  First Impressions 
Rating:
5.0

Mileage rates are high when combined with high gas prices. In hindsight, I should have just rented a larger vehicle from enterprise with unlimited mileage and it would have cost less.

Elizabeth Lucius 
Rating:
5.0

Jacob was especially helpful and friendly. He made the whole experience fun and convenient. I would recommend this lo location to anyone! :)

Diane Panaccio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Ponder  |  Online Move In 
Rating:
5.0

Friendly staff.

Matthew Larke 
Rating:
5.0

Customer did not leave a comment.

Giorgio Vozza 
Rating:
5.0

So clean! The staff is really friendly and helpful, have recommended to friends and will continue to do so. Great experience!

Scott Werly  |  Overall Experience 
Rating:
5.0

Only issue I had moving in was my own fault. I got there kind of late due to having to work and trick or treating with my daughter and when I left to check out it was after 10 and I had an issue of trying to check out. It wouldnt allow me to. But other than that I loved how you could utilize the carts and the parking spaces inside so you can load and unload in the heat and out of the cold. It was absolutely great and convenient and the pricing is cheaper than any other storage unit I was in and when I called around for quotes.i highly recommend U-Haul on Us 31 l

KAYLA ANN CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Price  |  First Impressions 
Rating:
5.0

Jake and John were very helpful when we rented the truck and storage unit.

Solomon Dy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Otoole 
Rating:
5.0

There is nothing you all were so kind. I even came without a ball on my hitch and Jake was kind enough to let me borrow his personal on Thank you all and God blesd

Judy Mccarren 
Rating:
5.0

Helpful professional staff!

Gene Tobin 
Rating:
5.0

Customer did not leave a comment.

Sandra Karaganis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Whybrew  |  First Impressions 
Rating:
2.0

I was told I should have received my first month free then when I went to use the faculty the first few times it didn’t work and the person at the desk said “sorry that’s just our system” so considering I wasn’t given my first month free and the first few times were unable to get in I’ll be moving to a different facility by next month

Kenneth Borst  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nick Dunbar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Blake  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce Farr  |  First Impressions 
Rating:
5.0

Really like the pull in aspect and new flatbeds. Clean as a whistle every time where are there !

Scott Werly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY BURCH  |  Overall Experience 
Rating:
5.0

Beautiful and brand new with plenty of flatbeds to use. Pulling your car in out of the weather is HUGE in northern Michigan especially in cold rain! Staff was friendly and ready to help with anything! Highly recommended!

Scott Werly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey Frees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Serey  |  First Impressions 
Rating:
5.0

Nick and the gal were great!

Thomas Worm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BURCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA FAY AUSTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Brandt  |  Overall Experience 
Rating:
2.0

I rated it low because all 3 employees were woahfully under trained. It took FOUR visits to finally be checked in... after having the space checked out instead of checked in, almost lost it because it was open for rent again & then have a lock put on it even though I had a free month. Do not open for business unless they are given good training. Otherwise they are clueless & customers get frustrated

Angeline Forton  |  First Impressions 
Rating:
3.0

I stopped in and talked to Lisa. She took my name and number and she called me within two days of me stopping by. I am happy to be getting my stuff close by.

Pat Musico  |  First Impressions 
Rating:
5.0

Tajeb

Rumpole Mortimer  |  Overall Experience 
Rating:
3.0

Friendly and helpful transaction. We got the last unit available. It was very icy in front of the unit, which made moving items into the unit hazardous, but it went without incident.

Tim Kibby  |  First Impressions 
No reviews have been submitted for this location.

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