Customer Reviews for U-Haul Moving & Storage of Traverse City

443 reviews

981 N US 31 S   Traverse City, MI 49685

(231) 941-4150

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(231) 941-4150

981 N US 31 S
Traverse City, MI 49685

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The best self storage facility in Traverse City. Clean, secure, friendly service, and reasonable prices for indoor, climate controlled storage.

Stephen M  |  Overall Experience 
Rating:
5.0

GREAT service !!!

Jim F 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Great leader

Cheryl A 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Uhaul maintained their facility very well. Lights, accessibility, and service are all top notch. Thanks for your support!

WILLIAM S  |  Overall Experience 
Rating:
5.0

Gavin is wonderful to work with!!!

scott w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill E 
Rating:
5.0

Customer did not leave a comment.

RICKIE M  |  First Impressions 
Rating:
5.0

Great customer service. I really appreciate the help in picking the right truck for the job.

Paul M 
Rating:
5.0

Excellent customer service by Jesse! Thanks again for all your assistance!

JUSTIN D 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

DAMON J 
Rating:
5.0

The tech that hooked up my vehicle, hooked up in correctly. I had to re-adjust straps, and hook up in order to not lose my vehicle. Because the check incorrectly, the vehicle, there was damage to my front bumper. Causing damaged that needs to be repaired.

Richelle G 
Rating:
5.0

Everyone there is so helpful and nice!

Keith G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kal S 
Rating:
5.0

New facility…lots of equipment. Staff very helpful!

Tom L 
Rating:
5.0

Customer did not leave a comment.

Amy M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LYNNE E 
Rating:
5.0

Customer did not leave a comment.

daniel w 
Rating:
5.0

We found the facility exactly what we were hoping for. Clean, secure, convenient location, knowledgeable and friendly staff. Kudos to Gavin! He took great care to make sure we understood our options, got what we needed, that we were satisfied with our selections, understood the processes, and was familiar with the facility. Great job!!! Thank you!!!!

Charles D  |  First Impressions 
Rating:
5.0

Everyone here is helpful and friendly

TIMOTHY H  |  First Impressions 
Rating:
5.0

Equipment is clean and well maintained! The customer service at this location is what every company should strive for.

Paul M 
Rating:
5.0

Great service.

Michelle B 
Rating:
5.0

Best facilities I've ever seen.

DAVID R  |  Online Move In 
Rating:
5.0

Nicest moving and storage facilities I've ever seen.

DAVID R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle F 
Rating:
5.0

Beautiful facility and Jesse was great to deal with!

Nancy H  |  First Impressions 
Rating:
5.0

Everyone is professional and helpful

ANGELA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faith T 
Rating:
5.0

Awesome customer service!! Thank you.

Paul M 
Rating:
5.0

Customer did not leave a comment.

DAMON P  |  First Impressions 
Rating:
5.0

Personnel were great. I was greeted immediately and instructed where to proceed to return.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Jeannine M 
Rating:
5.0

Continue to treat your customers like people. What a great experience and the service is amazing. They truly care about helping customers.

Paul M 
Rating:
4.0

Customer did not leave a comment.

Michelle O 
Rating:
4.0

Customer did not leave a comment.

ANGELA M  |  Overall Experience 
Rating:
5.0

Outstanding!!!

Gary O 
Rating:
5.0

Couldn’t get the app to work when we turned it in

Kory B 
Rating:
5.0

Customer did not leave a comment.

Kip C 
Rating:
5.0

Customer did not leave a comment.

Jeannine M  |  Online Move In 
Rating:
5.0

The staff were immediately available and friendly, and knew exactly what to do to unhitch the trailer. I didn't even have to go inside!

Thomas C 
Rating:
4.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Kendra S 
Rating:
5.0

Customer did not leave a comment.

Jane G 
Rating:
5.0

Customer did not leave a comment.

Shale P 
Rating:
5.0

Everything went well, equipment was clean and ready to go

Grant M 
Rating:
5.0

Customer did not leave a comment.

Aaron M 
Rating:
5.0

Customer did not leave a comment.

Barbara T 
Rating:
3.0

Customer did not leave a comment.

WAYNE W 
Rating:
5.0

Customer did not leave a comment.

barbara M 
Rating:
5.0

Shale is beyond friendly and helpful. He turned a really ugly day into a much brighter one.

Keith G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lukas W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jekiraus M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin S  |  Overall Experience 
Rating:
5.0

Very easy to work with.

Wilber B 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Alicia H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
5.0

Customer did not leave a comment.

Kostantinos B 
Rating:
5.0

Almost felt luxurious, with the heated drive-in garages and very clean interiors.

VLAD B  |  First Impressions 
Rating:
5.0

Love that you pull up someone come out and unhooks it I didn't even hav to get out of my car

JEANIE H 
Rating:
5.0

Customer did not leave a comment.

Alex G  |  First Impressions 
Rating:
5.0

Excellent staff & facility. Professional, relaxed, knowledgeable, personable, thorough, fast & efficient

Frank S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda S 
Rating:
5.0

Customer did not leave a comment.

Kevin L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trish D 
Rating:
4.0

It would of been nice to of been able to reserve the equipment on their website and not of had to download the U-Haul app.

Doug K 
Rating:
5.0

Very nice place, heated and cooled storage. Priced very well.

Scott P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
5.0

Great Experience Both U-Haul employees that helped me we awesome.

Brian B 
Rating:
5.0

staff was SUPER friendly and helpful and the place was so clean and nice!!!

Amy R  |  Overall Experience 
Rating:
5.0

Very easy and smooth drop -off!

Daniel E 
Rating:
5.0

Customer did not leave a comment.

bob w 
Rating:
4.0

None

Ruth R 
Rating:
5.0

The gentleman that closed me out on Sunday (today) was as personable as could be. He was so pleasant, and interacting.

wade m 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  First Impressions 
Rating:
5.0

Excellent Service by Gavin B. who seemed to be everywhere that Sunday! He made sure everything was safely hooked up and checked out. Later, we had to come back for a larger trailer and he got us set up right away, so we were able to get our boat moved in time to go watch the Superbowl. Very appreciative of the courtesy discount and fast service!

Leonard O 
Rating:
5.0

Jake was excellent! He had the truck ready and running when we arrived. The facility was great. I highly recommend Uhaul of Traverse City!

Emily A 
Rating:
5.0

Awesome facility and staff!

TONI V  |  First Impressions 
Rating:
5.0

Nothing, it went very well

Robert B 
Rating:
5.0

All the staff were great but kudos to Jake.

Michael W  |  Overall Experience 
Rating:
5.0

Sevice was excellent ! Very efficient and friendly. We will come back. Thank you for a stress free rental.

Leo C 
Rating:
5.0

Customer did not leave a comment.

janine r 
Rating:
5.0

Great experience.

Andrew P 
Rating:
5.0

Nothing comes to mind. Very efficient operation & great equipment.

Dennis G 
Rating:
5.0

Customer did not leave a comment.

linda f 
Rating:
5.0

Jess was very helpful, friendly and easy to work with.

rich d 
Rating:
2.0

I have rented uhauls several times at other locations. This rental today was the most confusing transaction I've ever encountered. The online part was seamless. But arriving to pick up the trailer and start the actual rental was confusing and weird. I had no idea where to go or what to do. The app and website had no way to check in once onsite. There was virtually no signage telling me where to go to find assistance. I would not rent from this location again

SCOTT H 
Rating:
5.0

Nothing at all

Brandon W 
Rating:
5.0

We were blown away at the service and overall layout and experience at this new location. It’s 100 steps above the local slum lords and their crummy, overpriced and ever increasing in cost storage units! Highly recommend!!!

Brandon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

I appreciated the entire experience

Carl A 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

SUSAN E 
Rating:
5.0

A great place,,very helpful and super friendly, I will definitely go back if I need to rent again

Keith R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber R  |  First Impressions 
Rating:
5.0

Attendent was very helpful.

Michael W  |  First Impressions 
Rating:
5.0

Fast efficient and informative

Allin G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurt R 
Rating:
5.0

Customer did not leave a comment.

Dawn W 
Rating:
4.0

Check engine light was on when I hopped in the van but there was no mention of it so I snapped a picture and went on my way. As a mechanic I know there's a good chance probably not a big deal but that might deter someone else. Overall the van seemed to drive fine other than the howling sound of either some worn out ring pinion gears or possibly a failing drive shaft carrier bearing. Other than that it was smooth sailing and the vehicle got me where I needed to go and got the job done pretty much problem free. Pick up and drop off we're very easy and straightforward. Staff was friendly and informative. I do really appreciate the convenience of having relatively inexpensive access to vehicles like this when I need so I'm glad to have done business.

myles c 
Rating:
4.0

Had no windshield washer fluid. I was not allotted enough miles for my destination and had to pay too much for additional mileage.

David W 
Rating:
5.0

Jake was AMAZING! VERY FRIENDLY ANS SUPER HELPFUL!

Amy R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne S 
Rating:
5.0

Customer did not leave a comment.

Matt S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet L 
Rating:
5.0

Customer did not leave a comment.

Theresa K 
Rating:
5.0

Customer did not leave a comment.

Chris O 
Rating:
5.0

Customer did not leave a comment.

Marc F 
Rating:
5.0

The whole experience was very convenient easy The equipment was very clean and in mint condition

Geana H 
Rating:
5.0

Customer did not leave a comment.

Jennifer W 
Rating:
4.0

Gavin, a relatively new hire, did an excellent job of handling my trailer rental experience. Gavin has good customer service skills.

Ted N 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Wonderful customer service! Top notch pickup and drop off!

Clinton H 
Rating:
5.0

Jake was hospitable and very helpful.

Patricia H 
Rating:
5.0

Nothing

DUANE A 
Rating:
5.0

Love this place

Athena P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven h 
Rating:
5.0

Nothing!!!!!!!!!

SCOTT H 
Rating:
5.0

Nothing… good experience.

Jerry A 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Jake was friendly and professional.

Daniel K 
Rating:
5.0

I advised the agent when we dropped the truck off, but the passenger side door indow was stuck down and would not roll Back up. We had to make the trip down state and back up with the side window half down so it was pretty chilly and windy!

Lisa K 
Rating:
5.0

Great!

Frank C 
Rating:
5.0

Customer did not leave a comment.

Adrian E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES B 
Rating:
4.0

Facility is very clean and organized. Both attendants at pickup and drop off greeted me as I walked in.

SCOTTE C 
Rating:
5.0

Customer did not leave a comment.

jake W 
Rating:
5.0

Nothing…. perfect experience.

Jerry A 
Rating:
4.0

Customer did not leave a comment.

Greg R 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Jake and Jesse are why would return and share with our friends! Those two are unparalleled!

james h 
Rating:
5.0

What a great storage system I have a small cleaning business and I normally keep all my stuff stored in my vehicle but with a winter time it’s rough on the equipment and my supplies I’m able to store myself not overcrowd my car it’s affordable and so convenient not to mention the most cleanest I’ve seen Yet

Jennifer H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
1.0

I own a small business and rely on U-haul to move my samples twice a year to my tradeshows. This last rental I had made my reservation a month in advance, and the only van that was available was 1hr from my home. I drove to the location, my husband had to take off work to follow me there, and when I arrived at my reserved time, and the van I was supposed to pick up was nowhere to be found, and they could not get ahold of the person who was supposed to return the van. I waited an hour, still no answer to where the van is. I then was told there was another van an hour away in the opposite direction, so I drove an extra hour to get this van. At this point in time in started to snow and the roads were covered in snow driving 1.5 hours home. The GMC that was given to me was a rear-wheel-drive vehicle and I did not feel safe driving it on snowy roads as it was slipping all over with no traction even on the smallest amount of snow. I do not plan on renting from U-haul in the future due to their unpredictable reservation system and non-reliable vehicles.

Allison D 
Rating:
5.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Great experience!

Kirby S 
Rating:
5.0

Customer did not leave a comment.

Nicole H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fran K  |  First Impressions 
Rating:
5.0

Seriously amazing facility and staff!

Autum R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin S  |  First Impressions 
Rating:
5.0

Staff was extremely kind and helpful. He showed us around and how to work the security system, where our unit was and made the mood light all the while. Great experience, will definitely recommend uhaul to anyone who may benefit.

Michael W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim S  |  First Impressions 
Rating:
4.0

The biggest issue is at the office. There were times where you stop in and have to wait for assistance because no one was at the service counter. That can be an inconvenience when your in a hurry and just need to drop something off like my gate cards after I moved out. Otherwise everything was great.

Suzanne W  |  Overall Experience 
Rating:
5.0

Very friendly staff and easy process.

ERIC S  |  Online Move In 
Rating:
5.0

Thank you so much for the one month free storage unit. What a great idea! For the end of the move respite time, to regroup before the next long haul. Every area on your survey I could honestly rate as Excellent

SHARON M  |  First Impressions 
Rating:
5.0

Jacob was especially helpful and friendly. He made the whole experience fun and convenient. I would recommend this lo location to anyone! :)

Diane P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda P  |  Online Move In 
Rating:
5.0

So clean! The staff is really friendly and helpful, have recommended to friends and will continue to do so. Great experience!

Scott W  |  Overall Experience 
Rating:
5.0

Only issue I had moving in was my own fault. I got there kind of late due to having to work and trick or treating with my daughter and when I left to check out it was after 10 and I had an issue of trying to check out. It wouldnt allow me to. But other than that I loved how you could utilize the carts and the parking spaces inside so you can load and unload in the heat and out of the cold. It was absolutely great and convenient and the pricing is cheaper than any other storage unit I was in and when I called around for quotes.i highly recommend U-Haul on Us 31 l

KAYLA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott P  |  First Impressions 
Rating:
5.0

Jake and John were very helpful when we rented the truck and storage unit.

Solomon D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott W  |  First Impressions 
Rating:
2.0

I was told I should have received my first month free then when I went to use the faculty the first few times it didn’t work and the person at the desk said “sorry that’s just our system” so considering I wasn’t given my first month free and the first few times were unable to get in I’ll be moving to a different facility by next month

Kenneth B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nick D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce F  |  First Impressions 
Rating:
5.0

Really like the pull in aspect and new flatbeds. Clean as a whistle every time where are there !

Scott W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B  |  Overall Experience 
Rating:
5.0

Beautiful and brand new with plenty of flatbeds to use. Pulling your car in out of the weather is HUGE in northern Michigan especially in cold rain! Staff was friendly and ready to help with anything! Highly recommended!

Scott W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy S  |  First Impressions 
Rating:
5.0

Nick and the gal were great!

Thomas W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily B  |  Overall Experience 
Rating:
2.0

I rated it low because all 3 employees were woahfully under trained. It took FOUR visits to finally be checked in... after having the space checked out instead of checked in, almost lost it because it was open for rent again & then have a lock put on it even though I had a free month. Do not open for business unless they are given good training. Otherwise they are clueless & customers get frustrated

Angeline F  |  First Impressions 
Rating:
3.0

I stopped in and talked to Lisa. She took my name and number and she called me within two days of me stopping by. I am happy to be getting my stuff close by.

Pat M  |  First Impressions 
Rating:
5.0

Tajeb

Rumpole M  |  Overall Experience 
Rating:
3.0

Friendly and helpful transaction. We got the last unit available. It was very icy in front of the unit, which made moving items into the unit hazardous, but it went without incident.

Tim K  |  First Impressions 
No reviews have been submitted for this location.

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