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Leroy J | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Trappe
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience
Raymond S | Overall ExperienceI have had that same storage unit for 6 years. I did not appreciathen charge mextra fees. I moved in my new apt November and I made a payment arrangement and asked if I could pay by December 1st. Which I did. However, I was charged a late fee. Which I would like to be refunded to me. Then I was overcharge for the U-haul truck to move my things out of storage on Sunday December.3rd and not the4th and was charged $60 for 2 hours. I have been a loyal customer of U-haul storage. For 6 years. I am very disappointed in the customer service and management
Kim J | Overall ExperienceA very delightful experience,everything eas just great staff was vry helpful
Norman C | Overall ExperienceWe have had a unit at this facility for years. We decided to consolidate what we had at other storage locations to Grassonville. The facility is excellent and the people who manage it are great.
John D | Overall ExperienceI used this facility for 9 years and it was always clean, easy to access, climate controlled, and pest free. Couldn't ask for more!
LARRY S | Overall ExperienceSam is amazing to work with and helped us through our storage needs!
Jennifer M | Overall ExperienceVery nice and courteous staff. Went far beyond to assist me.
Carolyn G | First ImpressionsEverything was great except for the billing. I had set things up for autopay and for some reason I was still being charged late fees. I would receive late notifications and then charged for late fees. The manager was very nice and helpful and the storage units were very clean and well maintained and lighted. Thank you
Tim B | Overall ExperienceNever saw and spoken to anyone that worked in the office
NoShima C | Overall ExperienceI was very pleased with renting from u-haul. The only negative thing is the fees continued to increase. But very clean and I enjoyed my experience
Tashieka B | Overall ExperienceThe two young women at the intake procedure were most pleasant and informative explained everything so I understood it and where I was going I definitely would recommend them again
Diane M | First ImpressionsCompany manager, Wyatt Waugerman, was always v helpful. Highly recommend UHaul and this facility in particular.
Brian G | Overall ExperienceChristine Is the Best she helped us so much during our rental period.
JOSHUA P | Overall ExperienceChristine and Wyatt are amazing and so easy to work with!
TRISHA W | Overall ExperienceChristine and wyatt are amazing!
TRISHA W | First ImpressionsHard to reach the local office impossible really
MICHAEL E | Overall ExperienceWyatt and Christine could not have been more accommodating. Sign up was VERY easy (and quick). Have not accessed my unit yet so cannot really speak to that.
Brian G | First ImpressionsThe facility was clean and temperature control was great. Could not have asked for anything more
Erik I | Overall ExperienceI am a novice at moving and have discovered moving & storage is a big industry and UHaul is the leader! They have it down to a science and are a great resource. Very helpful!
Lorraine P | First ImpressionsKeep raising prices - twice in less than a year!!!
Beverly C | Overall ExperienceWyatt is knowledgeable and goes all out for you. Trustworthy. A pleasure.
LAWRENCE M | First ImpressionsAppreciate Wyatt assisting in our departure. Our relationship with this UHaul storage has been well over 20 years. Thank you.
MID-SHORE W | Overall ExperienceVery friendly and easy to deal with, even when we moved up our date.
Linda B | First ImpressionsWyatt was not responsive to emails. Tammy is great.
Brian W | First ImpressionsI found the staff to be pleasant and very helpful to work with.
Christine L | First ImpressionsDefinitely a good experience. The manager, Wyatt and his employee were great to work with. Our rental unit was clean and the area around was well lit. The temperature inside was comfortable with it being in the 90’s outside. I didn’t have to worry about our belongs getting damaged by the heat while they were in storage. We are renting a Uhaul truck next week and we would definitely use this company again.
Christine L | Overall ExperienceAfter receiving my access code, I was unable to enter to building. My code was denied several times. However, I spoke to the manager Tammy and she was kind enough to give me her code until I reached customer service. After, reaching customer service, I was told that no one was at the building and I should receive a call back for my new code. From my understanding, this company is 24/7. However, it’s the next day and I’m still waiting on my call. No big deal but I would like to have my access code by Tuesday.
Takelia A | First ImpressionsOutstanding professionalism Outstanding clean and well maintained facility
Melvin B | Overall ExperienceNever any issues, was always able to access my unit 24 hours a day 7 days a week. Always clean and well lit! If i ever need a unit again, i will be using UHaul!
ALLISON W | Overall ExperienceWe have had multiple storage units of the years, especially during our 20 years of military service. Our time with Uhaul Storage in Trappe Maryland was one of the easiest and most professional we have
WILLIAM S | Overall ExperienceTammy was great answer all our questions. Pointed out several packing box tips. She is a great employee
Richard & | First ImpressionsThanks
Tracy M | Overall ExperienceI didn’t get clear directions on where to complete the registration.
Ronald T | First ImpressionsThis facility is clean, well lite, climate controlled and conveniently located. There is no one at the facility so you are on your own. Overall, my experience was a positive one.
Brian M | Overall ExperienceIt may take a little bit for them to call back, but when they do, it's with a solution. Very intuitive, and they don't waste time
Robert B | Overall ExperienceOverall, this rental went very smoothly. My earlier experiences with access to the facility had been difficult at times, but the kinks seem to have been worked out since. Well done.
Andy S | Overall ExperienceExcellent service and very prompt help in resolving forgotten key issue. Tammy is great. Highly recommend.
VAN S | Overall Experience👍
John C | Overall Experiencegreat experience
Charles B | Overall ExperienceEveryone at Uhaul has been so professional, helpful and friendly. Instructions were clearly communicated and the move so far has been much easier than I expected.
Julia N | ReservationNothing to add.
Brian W | Overall ExperienceThe UHaul Self Storage in Trappe, MD was extremely clean, and the temperature never varied from 70 degrees. It was a great place to use for temporary storage. The staff were extremely help
Martin J | Overall ExperienceTammy and her management staff "get it". Grateful. indeed.
DIANA T | Overall ExperienceExcellent
Gary Y | Overall ExperienceYou request 24 hours notification for cancellation but when you changed my pick up location have less than 24 hours only to arrive at location to find out that didn't have a truck.
Crystal M | ReservationThe ladies there are the best they made it easy the first time I had to get a storage unit and this time as well as when I needed a U-Haul always great service and was good experience. EXCELLENT!!
tammy m | ReservationUHaul staff was friendly- the truck was easy for a lady to navigate/ drive, and the storage are was clean, climate controlled and well lit. Staff was helpful and overall I was pleased with the results
Nancy H | Overall ExperienceMany thanks to Tammy (Trappe, MD). She was always very helpful.
ALEXANDER K | Overall Experience