Customer Reviews for U-Haul Moving & Storage of Tonawanda

4,322 comentarios

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent service.

Crystal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

The worker was so nice and friendly! He made it a great experience. I forgot his name but he needs to be recognized for going above and beyond and making it an easy rental and hook up. Thank you!!!

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

steohanie M. 
Clasificación:
2.0

There was something wrong with the truck starter. They neglected to tell us which resulted in us being stranded with the truck not starting.

Lizzy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Your staff member was great and everything went very smooth. We'll be back

rick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
1.0

reservations don't matter. they give you whatever they have then change your mike rate even if you're forced into a vehicle you didn't order

Nicole L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Turn in guy was the best

jay T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave A. 
Clasificación:
5.0

Excellent customer service

Harland K. 
Clasificación:
3.0

Explain about things like "environmental fees" as this was an unexpected and unexplained charge

Brandi G. 
Clasificación:
5.0

The truck was very high mileage ran horrible and drove terribly .

jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

The service is good and everything is good.. We hope that you will work to reduce the price of the mile and the continuity of work progress

Sabah S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg D. 
Clasificación:
5.0

Friendly employees.

Belief G. 
Clasificación:
5.0

The 5 x 9 trailer with ramp was perfect for my project and the associate was helpful in connecting the trailer to my vehicle hitch and he made sure the lights were working

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
5.0

The staff on site were beyond helpful, customer focus and friendly. Beyond please with this Uhaul location. Fantastic staff and associates! Keep it up and we will be back!

Mackenzie D. 
Clasificación:
3.0

Vehicle reserved in order statement and vehicle provided were different. I received email saying that the vehicle was half tank full with gas but it was almost empty. Have pictures to prove. Please contact me to fix this Charged extra for unknown service provided by U-Haul. Need to sort this out

saravanan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieran K. 
Clasificación:
5.0

The process was quick and easy. The van I rented was almost new, did not smell like cigarettes (which has been my experience many times), the van was clean and drove well. The employee that assisted me was quick and there was no wait time.

Chingiz V. 
Clasificación:
1.0

The gas mileage on my contact wasn't accurate to the vehicle so When I returned the vehicle I got charge 25$ extra for your employee poor work judgment of gas tank !

omran A. 
Clasificación:
5.0

Great experience overall!!

Richard R. 
Clasificación:
5.0

Nothing service was excellent and employee was extremely helpful and informative.

Attiya F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF S. 
Clasificación:
4.0

The guys in the store were very helpful and friendly!

Dan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charleene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Staff was very professional. Hooked up trailer and checked lights.

Craig C. 
Clasificación:
5.0

Online you should have what ball hitch is required for each trailer.

david A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WJIII M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
1.0

I was charged an extra 65 dollars! I had my uhaul back in time within my mileage! This is ridiculous! I'll never ever use uhaul again!

Raechelle W. 
Clasificación:
5.0

The customer care was up and above what I had expected. The men were courteous and helpful to make sure my rental went well.

THOMASJOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave H. 
Clasificación:
4.0

Well I noticed that I was charged extra for extra mileage which is wrong. I received a phone call to verify my rental and was informed that my pickup point had been changed by 20 miles away which is exactly the amount of extra mileage I was charged, so that was very upsetting!

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikola B. 
Clasificación:
5.0

The passenger mirror was loose so I had to tighten it up with an allen wrench. Otherwise the rental was excellent!

Thomas W. 
Clasificación:
4.0

Very Happy with the solid level of customer service from the people I engaged with. Knowledgeable and efficient.

Timothy Z. 
Clasificación:
5.0

Great location, excellent staff.

Matthew E. 
Clasificación:
5.0

Great hospitality at this location ! Quick and easy. Can't forget informative staff! Way to go

Michael T. 
Clasificación:
5.0

Angel and the other gentleman were both very helpful and friendly

Mary M. 
Clasificación:
5.0

Team work.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly K. 
Clasificación:
3.0

the guy working there was busy, but great. He was alone and did a good job getting me on the road.. The pickup truck I drove for 350 miles was filthy ..I stopped and bought some wipes to clean the sticky steering wheel and interior door handles... The windshield looked like someone sneezed on it a few times a week ago.... need to hire someone to clean these vehicles out, the windows and vacuum them out once in a while. Average rating because that's how they all look when I rent them.

christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCY R. 
Clasificación:
3.0

Why did my cost double? I returned the truck with more gas than received it.

Debra P. 
Clasificación:
5.0

They were super easy to work with!! We actually had a great time with having them help us. They handled out personal items beautifully, super personable, and trustworthy. I would use their services and recommend them to someone else!! 殺

Lindsey G. 
Clasificación:
5.0

No improvements needed. I had an excellent experience.

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
5.0

Staff was super helpful and professional, even on a busy Saturday afternoon. Thanks guys!

Russell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

contract took 4 iterations

Chris M. 
Clasificación:
5.0

I have rented several times from this location and have always had outstanding customer service and well-maintained equipment.

Jaime P. 
Clasificación:
4.0

The representative that took care of me was exceptionally personable. His customer service skills are great. You should be proud to have him as an employee

Pamela L. 
Clasificación:
4.0

Trailer was quite dirty. It could have used a sweeping.

John D. 
Clasificación:
5.0

Jaquan and Eddie were the BEST team members! They provided excellent customer service and helped us plan a safe, efficient, and cost-sensitive trip across country! I appreciate their support and guidance.

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

Eddie was very easy to work with and through .. he made the process very easy .. thanks Eddie great job working with you

Ron O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne B. 
Clasificación:
4.0

Propane discount with rental

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
4.0

on-line reservations, easy. In-store assistance informative & helpful. Customer Service friendly and professional.

Sherrill Q. 
Clasificación:
3.0

I ordered a 26' truck 4 or 5 days early got confirmation email for equipment and location. A little later I got an email changing my pickup location further away. I called since it's a dollar a Mile charge I wanted to see what cam be done, the store told me that the 585 dispatch number can discount the service etc and had me call them which I did. I spoke with the dispatch office they said nothing could be done and the location lied to me however while we were on the phone they had a 26' truck cancel and I was now all set at the original location with everything. On moving day I went to the location they told me that I have a 20' truck saved and not a 26'... we were not happy it wasn't what we reserved and were about to walk away when the manager then lowered the milage cost ( wich the dispatch said wasn't possible). While loading the truck the handle on the door got stuck inside the top of tge truck not allowing the door to close so I had to call roadside assistance. They told me that I had to fix the truck ( I didn't know that I worked for Uhaul) and sent me a video to do so. I ended up wasting almost an hour of time where everyone was sitting around waiting 11 people doing nothing, labor isn't cheap. After we fixed the truck ourselves everything else seemed to be..OK... luckily the Check engine light came on when I arrived at the Uhaul drop off location.

Dawn C. 
Clasificación:
5.0

Everything went well. Julio and Eddie had the truck and paperwork all ready for an easy pickup.

Dr. Gerard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

WJIII M. 
Clasificación:
5.0

ND

Wayne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
3.0

The staff could care less. Nothing for the truck was explained they just brought it to the front and handed off the keys. Said they would email a receipt and I never got it. Had to call the call center to get one.

Caitlyn C. 
Clasificación:
5.0

Everyone was very accommodating A+

Dean J.  |  First Impressions 
Clasificación:
5.0

The service was outstanding and there were smiles all around. What a difference from 2 years ago!

Fahim M. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
1.0

Told me it was at full tank of gas and it wasn't it was under a half of a tank

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia B. 
Clasificación:
5.0

Again, Julio and Eddie took very good care of us, having all the paperwork done (Julio) and the truck clean and ready to go (Eddie) It is absolutely enjoyable to work with these enjoyable personalities. Because of our recurring rentals, these guys have become friends.

Dr. Gerard W. 
Clasificación:
2.0

I don't know why it takes 30 minutes to get cashed out to rent a trailer when you fill all the information out online.. Also the app sucks when you return your rental. There was 8 people in line which is easily an hour and a 1/2 wait so I dropped the trailer off and logged in to your website and it doesn't even give me an option to return it it should be super simple. There should be a huge icon that says return rental rental click on it and done. It's ridiculous how It took me 4 tries on the website 3 phone calls I got kicked off the phone call twice then they called back I wasn't able to answer. So literally I left the trailer there and took a picture of it and hoped for the best.. It's a ridiculous system after all of these years I don't know how you guys manage to still screw it up.

Carl K. 
Clasificación:
4.0

The truck had multiple scratches on it. Also the truck did not drive smoothly at all and had a leak on the back right corner that damaged furniture that was inside the trailer. The people working at the pick up location had great customer service but the truck was horrible

George S. 
Clasificación:
5.0

The van was ready, all the paperwork was ready upon rental and the return was very easy. Julio and Angel are both personable and knowledgeable, and very helpful. Eddie, the yard person, is very friendly and helpful. Very easy transaction.

G JR W. 
Clasificación:
5.0

Excellent! And friendly

Christin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirlee C. 
Clasificación:
1.0

How do you go ahead and, after have me sign for $0.29 / mile and then try and FLAT RATE 100 miles at $79? This is false advertising and honestly am really disappointed with excessive withdrawls from my account for a toll that you are on route of. Not only that but you had already overcharged me to begin with, and a month later you are still adding charges? Do not use Uhaul. And If you must, take pictures & video. Before and Upon starting the vehicle. By far the most absurd experience I've ever had.Conspiracy to changing his name while sending me 4 different contract receipts. All with over 100 less miles than I had started with. Their contact forms don't work either. Seeing as I sent an email out days after this happened. That was Feb 4th.

Miguel A. 
Clasificación:
4.0

I always deal with my rental needs at this site as they are most professional.

Leona C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  Overall Experience 
Clasificación:
5.0

I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.

arlene n.  |  Overall Experience 
Clasificación:
5.0

Julio was very helpful even help me put my car on the dolly but definitely recommend

DANIELLE C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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