Customer Reviews for U-Haul Moving & Storage of Tonawanda

4,368 comentarios

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
5.0

Nothing keep up the good work.

Aurora V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashanti W. 
Clasificación:
5.0

The town of tonawanda u-haul location has always been great to deal with. The wait times can get long but the staff seem to be moving people along as quickly as possible.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria K. 
Clasificación:
3.0

I drove 30 miles but I used $50.00 gas

Isfak I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne M. 
Clasificación:
5.0

Everything was excellent and the best prices!

Jesus R. 
Clasificación:
5.0

High equipment availability, professional staff and prompt service are important. Keep it up.

edwin M. 
Clasificación:
5.0

Make sure you have enough inventory or alternative options before renting out trucks. It is frustrating to know the day of that your reservation has been cancelled or changed.

Raymond L. 
Clasificación:
5.0

The person on staff was excellent. Gave each customer attention even when multiple customers asked him questions at the same time, he had a great attitude! Everything went well but I'd recommend this location mostly because of how professional he was.

Chrystal R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Bueno

Lal T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

Nada

MICHAELBRIAN S. 
Clasificación:
1.0

Overcharged for gas and mileage

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

Customer service was excellent Terry and Julio were very courteous.

Stephaine H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan G. 
Clasificación:
5.0

Needs no improvement

Jeffrey E. 
Clasificación:
2.0

Make sure you put more gas than what they give you.Because if you give it to them exactly how they give it to you they'll say you owe them gas

Steven A. 
Clasificación:
5.0

Nothing your guy there was very professional

Christopher J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kavon R. 
Clasificación:
3.0

I made a reservation (#24519507) at the Eggert/Niagara Falls Blvd location on July 1st. Got there, and the trailer that was reserved for me was given out to another customer, and I had no trailer. The staff called the Kenmore group, and luckily they had the size I reserved. TOTALLY disapointed!!!!!!!!!!!!!! And for the aggravation and time having to drive to a further location, I was miffed! And, to top if off, I had to say something to the rep at Kenmore Ave about taking something off for all the trouble, and he said would $4 dollars do. Not even the cost of a gallon of Gas. Very disappointed with the service!!!

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
4.0

The van I rented had a very lumpy floor which made transporting a large tv very tricky. Also it had a shorter back opening than some other u-haul cargo vans which made getting the TV in more difficult as well. The location and service were fine but I wouldn't recommend that particular van to anyone moving larger or fragile items.

William H. 
Clasificación:
4.0

Eddie was professional, courteous and hard working. Please look after him.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamica S. 
Clasificación:
5.0

The in store employees and managers were excellent. What I'm very upset about is the fact that the reservation line was wrong. They told me my transport was there and it was not. The store employees then called the corporate office to try to fix it and I waited for 2 hours. Finally I called myself and found a transport at another location. All the while the employee was still waiting for corporate to call them back. As I said, in store staff was excellent. Your corporate call center people are terrible. So, my experience was awful. My day was 5 hours late so by the time I got to my destination, there was no one to help me. I will never trust your reservation service again.

LORAINE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parul R. 
Clasificación:
4.0

The employee that helped me was quick, knowledgeable and extremely helpful. Got me in and out quickly.

Caleb S. 
Clasificación:
5.0

Excellent staff very helpful. Got me in and out quickly. Returning equipment was excellent as well

Terrence H. 
Clasificación:
1.0

They charged for 2 days.

Joseph T. 
Clasificación:
5.0

Very please

Ada R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY B. 
Clasificación:
5.0

Very professional and they took good care of us. they were very nice and answered any questions we had. I was very pleased with the service and will use this location again in the future.

susan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda C. 
Clasificación:
1.0

Novody was there at 7 am, they came at 7:30 just because i contacted the manager of the zone. So i waited outside 30 minutes.

Miguel A. 
Clasificación:
5.0

Excellent service.

Crystal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

The worker was so nice and friendly! He made it a great experience. I forgot his name but he needs to be recognized for going above and beyond and making it an easy rental and hook up. Thank you!!!

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

steohanie M. 
Clasificación:
2.0

There was something wrong with the truck starter. They neglected to tell us which resulted in us being stranded with the truck not starting.

Lizzy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Your staff member was great and everything went very smooth. We'll be back

rick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
1.0

reservations don't matter. they give you whatever they have then change your mike rate even if you're forced into a vehicle you didn't order

Nicole L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Turn in guy was the best

jay T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave A. 
Clasificación:
5.0

Excellent customer service

Harland K. 
Clasificación:
3.0

Explain about things like "environmental fees" as this was an unexpected and unexplained charge

Brandi G. 
Clasificación:
5.0

The truck was very high mileage ran horrible and drove terribly .

jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

The service is good and everything is good.. We hope that you will work to reduce the price of the mile and the continuity of work progress

Sabah S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg D. 
Clasificación:
5.0

Friendly employees.

Belief G. 
Clasificación:
5.0

The 5 x 9 trailer with ramp was perfect for my project and the associate was helpful in connecting the trailer to my vehicle hitch and he made sure the lights were working

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
5.0

The staff on site were beyond helpful, customer focus and friendly. Beyond please with this Uhaul location. Fantastic staff and associates! Keep it up and we will be back!

Mackenzie D. 
Clasificación:
3.0

Vehicle reserved in order statement and vehicle provided were different. I received email saying that the vehicle was half tank full with gas but it was almost empty. Have pictures to prove. Please contact me to fix this Charged extra for unknown service provided by U-Haul. Need to sort this out

saravanan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieran K. 
Clasificación:
5.0

The process was quick and easy. The van I rented was almost new, did not smell like cigarettes (which has been my experience many times), the van was clean and drove well. The employee that assisted me was quick and there was no wait time.

Chingiz V. 
Clasificación:
1.0

The gas mileage on my contact wasn't accurate to the vehicle so When I returned the vehicle I got charge 25$ extra for your employee poor work judgment of gas tank !

omran A. 
Clasificación:
5.0

Great experience overall!!

Richard R. 
Clasificación:
5.0

Nothing service was excellent and employee was extremely helpful and informative.

Attiya F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF S. 
Clasificación:
4.0

The guys in the store were very helpful and friendly!

Dan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charleene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Staff was very professional. Hooked up trailer and checked lights.

Craig C. 
Clasificación:
5.0

Online you should have what ball hitch is required for each trailer.

david A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WJIII M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
1.0

I was charged an extra 65 dollars! I had my uhaul back in time within my mileage! This is ridiculous! I'll never ever use uhaul again!

Raechelle W. 
Clasificación:
5.0

The customer care was up and above what I had expected. The men were courteous and helpful to make sure my rental went well.

THOMASJOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave H. 
Clasificación:
4.0

Well I noticed that I was charged extra for extra mileage which is wrong. I received a phone call to verify my rental and was informed that my pickup point had been changed by 20 miles away which is exactly the amount of extra mileage I was charged, so that was very upsetting!

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikola B. 
Clasificación:
5.0

The passenger mirror was loose so I had to tighten it up with an allen wrench. Otherwise the rental was excellent!

Thomas W. 
Clasificación:
4.0

Very Happy with the solid level of customer service from the people I engaged with. Knowledgeable and efficient.

Timothy Z. 
Clasificación:
5.0

Everyone was very accommodating A+

Dean J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  Overall Experience 
Clasificación:
5.0

I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.

arlene n.  |  Overall Experience 
Clasificación:
5.0

Julio was very helpful even help me put my car on the dolly but definitely recommend

DANIELLE C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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