Customer Reviews for U-Haul Moving & Storage of Tonawanda

4102 comentarios

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The guy at the front desk was great and also the person I spoke with over the phone was phenomenal. You guys get a 10 all the way around.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joeseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore L. 
Clasificación:
5.0

Normally equipment is very clean, but I did come on shot notice and the end of business day so I still appreciate the accomodations.

DWIGHT JR R. 
Clasificación:
5.0

Workers at the Kenmore Ave location in Buffalo, NY were extremely helpful, professional and friendly.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
4.0

Service rep @ pick up was friendly & courteous, had same person when we brought back, same service!

Dennis K. 
Clasificación:
3.0

Could have had better direction from outside staff

BONNIEJOAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muhammad A. 
Clasificación:
5.0

Cody was Fantastic! He could use some help as location is understaffed.

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTEDWIN M. 
Clasificación:
1.0

I placed my order for the U-Haul I needed weeks ago, but found out at 10 PM the night before that my reservation have been changed significantly. This is completely unacceptable. I rented this U-Haul for a very important community event giving out 800 backpacks to lower income families in Buffalo. The entire event hinged on this truck because we had nowhere to store the backpacks in advance and volunteers were literally giving them out from off the back of the truck. The event began at 10 AM. My original reservation was for 7 AM pick up. When it had been changed to a 10 AM pick up instead without any notification to me, I had to scramble to fix it at 10 o'clock at night the day before the event. Again, this is completely unacceptable. I will not be using U-Haul again.

Rebecca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth C. 
Clasificación:
4.0

The agent was no able to correct errors on the contract.

John H. 
Clasificación:
5.0

Thank you, will definitely recommend the employees are very nice and helpful. God bless you

Ada R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal P. 
Clasificación:
5.0

Absolutely flawless experience, including the recommended Moving Helpers. Definitely a 10 out of 10!!!

Joseph P. 
Clasificación:
5.0

Don't change a thing

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajalya C. 
Clasificación:
5.0

Everything was EXCELLENT THANK YOU

Charles F. 
Clasificación:
5.0

Nothing all was great.

Robert S. 
Clasificación:
5.0

Make website more user friendly.

Theodore N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

Good staff, what little there was available

Kent D. 
Clasificación:
4.0

We were scheduled to pick up at the eggert rd and sheridan location. They did not have a truck and did not do anything to remedy it. They sent us out of the store to another further location with no compensation and with an attitude. I'm not likely to rent a uhaul again. VERY frustrating

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
1.0

Really unhappy person took care of me. My pickup location was changed and I called Uhaul to confirm that the equipment was there for an early pickup. I was told it was and I went to that location. I was tild that the equipment isn't there and told ot go to another location. When I arrived the person at this location was clearly unhappy and not particularly nice.

Stanislav B. 
Clasificación:
5.0

The 1500 mile drive with this single axle 4x8 covered trailer was absolutely flawless.

Mark C. 
Clasificación:
5.0

Nolan was great, very helpful!

michael B. 
Clasificación:
5.0

Employees are absolutely stellar

salvatore C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane H. 
Clasificación:
3.0

I used much less than my anticipated 20 miles and was charged for 20

Sharon S. 
Clasificación:
5.0

The manager was very helpful

Eugene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCAA C. 
Clasificación:
5.0

Efficient & friendly.

Stephanie H. 
Clasificación:
3.0

I reserved a cargo van. When I got there I was told I had to take a 10 ft truck even though there was a cargo van on site. I was told that was reserved. What was the point of my reservation?

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

GREAT costumer service!!!

Joseph A. 
Clasificación:
4.0

Provide a more clear way of finding the vehicle with parking designation.

TYLER P. 
Clasificación:
5.0

The mobile check in process is lengthy, the associates in the store were very helpful.

Rachel H. 
Clasificación:
5.0

gas up the vehicle. Had less than 1/4 tank and had to get gas right away rather than starting my move.

Sean H. 
Clasificación:
5.0

Nada

David L. 
Clasificación:
4.0

Seamless and quick

Rachel F. 
Clasificación:
3.0

Send manager to charm school

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

Customer service was bad attendant lazy doesn't want to inspect vehicle during pickup and return so therefor once I leave attendant lies about gas to charge customer extra

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank Z. 
Clasificación:
4.0

Please put tow trailer not in a dead end where when hitched is hard to turn around. That space is best for drivable trucks. Gracias

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cynthia Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
3.0

Have better manners when speaking to people probably make more suggestions instead of being ignorant when people asks questions.

Luis L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lavon C. 
Clasificación:
4.0

The Gentleman at this facility, your Victor,ny facility and Sue at your Phelps NY facilities were Great!!

sean C. 
Clasificación:
1.0

I rented a truck for the day and they made me bring it back in 4 hours and charged more then it was supposed to be will never rent from there again

George R. 
Clasificación:
3.0

1. The rep adjusted the # of furniture pads from 12 to 6 and told me they were in the truck. I trusted him. They were not in the truck and it caused a lot of pain during my move. 2. The furniture dolly I ordered was not available at pickup and was frustrating. I wish I was notified in advance so I could make other arrangements.

Shaun M. 
Clasificación:
3.0

the vehicle was not clean inside or out; inside of windshield filthy. Steering wheel felt sticky, unacceptable in these Covid times.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Radwan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
5.0

The process to check out for getting the rental was slow, due to slow internet, but return process was excellent !

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl H. 
Clasificación:
3.0

The van cockpit had crumbs in it

Alfred W. 
Clasificación:
1.0

There isn't any visible sign or instructions for a drop-off vehicle location on this branch. The aren't any professional staff at this branch. No one gives any receipt when you drop off the vehicle so what if someone stole the truck? How can I prove that I already dropped it off when I don't have any receipt in my hand to prove it? This branch is an absolute garbage!!!

Mohsen R. 
Clasificación:
3.0

Drop off was okay. The attendant was polite, but didn't offer me a receipt or anything to signify that I had dropped off the vehicle. I would have wanted something other than just an email later in the day. I have had problems in the past when dropping off vehicles.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremias G. 
Clasificación:
5.0

The equipment and the trip was excellent I highly recommend your company.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
5.0

Quick and easy pick-ups and returns. Able to extend our move which was from hell for three additional days. The same person helped us out picking up and returning. Made a difficult time much easier!

Froilan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
3.0

Next time you rent a truck to someone, make sure it is totally EMPTY of the previous client's belongings . They called me and said I had to return the truck....immediately to them because it never should have left the lot due to someone leaving things in the truck. I though that was rude and unprofessional esp seeing I would have been charged for the extra mileage. I brought back the person's belongings, and the man there was very cavalier about the whole incident. I drove my own vehicle to return the items because we had already started packing it up for my move. I was told I would be given a credit for my troubles. I am very unhappy with my experience with UHaul.

WILHELMINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laurie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

The person who checked me in was awesome

Charles G. 
Clasificación:
1.0

Trailer was dirty. The man that the led us in was rude and a complete asshole

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

Attendant went above and beyond to accommodate my needs.

Mark D. 
Clasificación:
3.0

I paid for a utility dolly and moving blankets that were not in the truck

John A. 
Clasificación:
5.0

Get your phone system working! wait time is ridiculous and made me go to Enterprise. Simplify your online reservation format.

John S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angelo A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon S. 
Clasificación:
2.0

We were given the Uhaul practically on E and with the check engine light on.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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