Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

643 comentarios

9050 NW Prairie View Rd   Kansas City, MO 64153
(North of Zona Rosa)

(816) 844-3101

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 844-3101

9050 NW Prairie View Rd
Kansas City, MO 64153
(North of Zona Rosa)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

RUDOLPH B. 
Clasificación:
3.0

Would recommend for convenience and location, but safety and customer service could be improved.

SONYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK H. 
Clasificación:
4.0

Convenient location. I would say the driveway has to many pot holes and needs new pavement. (only reason I didn't put 5 stars). Staff where friendly here and plenty of parking was available.

YUSUF M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse A. 
Clasificación:
5.0

A friend dropped it off. I did not see location

TERESA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrilyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kalynn G. 
Clasificación:
3.0

The parking lot was really bad. So many pot holes. But the employees were nice!

kelsey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

made it very easy on drop off

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VLADIMIR D. 
Clasificación:
5.0

Megan did a great job and was super knowledgeable about the trailer we were renting!

Rachel P. 
Clasificación:
5.0

The staff was extremely friendly and exceptionally hospitable. 10/10 would recommend to anyone in the KCMO area. Treat people with kindness and respect. They will treat you right back to 100% satisfaction. Won't rent from anyone else!

Blake H. 
Clasificación:
5.0

Andrew was very professional and helpful on pickup. Nathan was the same on return. Great service. Great company. Will use you again!

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATIER M. 
Clasificación:
5.0

Great people to rent from

John B. 
Clasificación:
1.0

My reservation was for 8am at a location close to my house. When I checked in it told me my location was now 5 miles away and at 9am. When I told the clerk he said you don't have a reservation, you have a preferred location and time. The staff was extremely rude and I had to wait while my truck was cleaned.

JOEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
2.0

The truck had had the ramp stolen, the staff would not trade out for one of the many other trucks on the lot The truck was underpowered, noisy - a mechanical issue normal to neglect of a vehicle - clearly no one from uhaul had driven this vehicle, or no one cares enough to make some basic repairs to keep the vehicle to a decent standard It was drivable - like an old pick up truck you only drive to get firewood in the winter Lady at the counter was nice but non responsive to request for a truck with a ramp

Chris P. 
Clasificación:
5.0

Excellent service. I haven't used UHaul in a few years. The pre-check-in online, the online checking out of the truck, and finally online drop-off were all easy and efficient. I was dreading the experience, but ended up being pleasantly surprised!

David N. 
Clasificación:
5.0

Helped immediately by an employee when I was looking for my truck on the lot. Everyone very helpful. Quick in and out.

BRITTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jade M. 
Clasificación:
1.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA R. 
Clasificación:
5.0

Like this 1 a lot better than the other uhaul I usually go too

Janesko J. 
Clasificación:
3.0

Waited over 10 minutes for response from “agent” on online chat. 2 staffers on Saturday seemed overwhelmed and did not address waiting customers.

MICHAEL D. 
Clasificación:
2.0

When we checked out our truck there was one person at the counter, it took us 45 minutes to get the keys. They started our reservations at 1:30 instead of 2:15! At this point we were already behind then the young woman at the counter who couldn't have cared less that we were this late then said oh I need to clean the truck. We told her not to worry as at this point it was pouring rain so we were going to get it muddy anyway! When we returned it they were as rude as they were when we checked it out! No way we'll use them again ever if I had to drive an hour away!!! Or we'll use another truck rental.

WILLIAM C. 
Clasificación:
1.0

I had a reservation for 10 am. We arrived at 9:45 am and had everything done online. The check-in took 45 minutes. That's ridiculous.

Marcie M. 
Clasificación:
5.0

Everyone was great. Its was quick and easy. The truck was ready on time, clean and with a full tank of gas. I would rent from here nect time I move.

MARK A. 
Clasificación:
5.0

great experience. Could not have been any easier.

ROBERT M. 
Clasificación:
4.0

Very busy location; additional staff may help.

MARK N. 
Clasificación:
3.0

It took 40 minutes to rent the Uhaul trailer. We had reserved it online and done the paperwork except the driver's license picture. We reserved from a different location earlier this year and it took 15 minutes. It was not a very streamlined process. Waited in line then had to go out to hook up the trailer then had to go back inside to wait in line again to finish up the paperwork - and then had to go back outside to get the number off the trailer. Only had 2 people working and not sure they were using walkie-talkies to communicate - might have made things more streamlined?

Ryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDI F. 
Clasificación:
2.0

They need to gave more counter people. One in particular was very slow and possibly needed more training. Very long waits to pick up and drop off.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin S. 
Clasificación:
5.0

Good experience. Thank you!

JANET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

Chad made every single visit to U-Haul awesome to the extreme. He was there every single time I visited - to get hitching wiring installed, to picking up a trailer, and always with a smile on his face and happy to help. He even helped me figure out how to tow safely since this was my first time and I was doing it alone. While I was there in the facility, I watched him deal with ornery people with a firm hand and a cool head and they were being just difficult and demanding. Moving is stressful so I can only imagine how much of peoples' frustrations this guy deals with on a daily basis. I hope Chad gets a raise because I've never been impressed by a U-haul employee to the point of asking their name until now...and after having moved out of KC and taking a month to settle in, I'm hoping I remember his name correctly. So even if I named him wrong, I hope he knows this is about him and that his higher ups reward him for being kind and attentive to all my needs. Dude kills it at his job. KEEP IT UP! You're being noticed!!! (He's the taller lean dude with the dark brown hair and has a small beard)

Carys J. 
Clasificación:
1.0

Better customer service. Staff needs to listen to the customer before making stupid decision and comments.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cooper S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barney P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lowell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Quick friendly Service

DANILO W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherry W. 
Clasificación:
4.0

During pick up there was only one person working, but they were in the garage and never came out until I knocked on the window. Even after that he seemed put out wanting to help. For drop off there was multiple staff outside that came and took care of the check out process immediately. That was great.

Shawn S. 
Clasificación:
5.0

The gentleman that handled my return was very pleasant and understanding!!!

Barbara B. 
Clasificación:
5.0

Andy was a great help in renting and returning. ¡Gracias!

LAUREN P. 
Clasificación:
5.0

Great people that are there to take care of you.

CURTIS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN V. 
Clasificación:
4.0

Made sure the gas gauge is right my was supposed to have 1/4 tank and only 1/8 of gas

JAMES M. 
Clasificación:
5.0

Courteous employees and easy after hours return. Impressed on the updates for uhaul.

Daniel D. 
Clasificación:
4.0

When I arrived I was told the trailer size I had reserved was unavailable because the one on site needed new chains. Should this have gotten me the $50 guarantee? The last time I got a trailer I was notified ahead of time the equipment wouldn't be available and was offered the next larger size at the same price. I feel I should have been advised sooner than upon arrival. I have used this facility several times in the last year and while you don't have loyalty program it would be nice be recognized as a nice repeat customer. I would like to continue using this facility when needs arise but if need be I willchange locations if this were to occur again.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

shandra S. 
Clasificación:
5.0

I appreciated the support on finding a better size UHaul for my needs.

nanette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
4.0

I am very upset with uhaul. I tried calling multiple times this morning to try and change the location in which we should have dropped it off, seeing as they only let us pick Tiffany springs location which is 30 miles from where we live and there were ton of other locations closer, which made our mileage go up and we were charged for that and wasted the gas tank we just filled up. I was also told from the first location that I wasn't going to be charge for the uhaul until I returned it and was charge the same day of picking it up and was charged a overdraft fee since there wasn't that amount in my bank seeing as I was told that it would be taken out later. I was on hold for 54 minutes with costumer service and when they answered the phone they hung up on me. Very disappointed in the costumer service.

Corbin S. 
Clasificación:
5.0

Great experience! I wouldn't change a thing!

Edward T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

N/C

Joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna H. 
Clasificación:
5.0

Great service!

Stuart M. 
Clasificación:
5.0

The whole experience was excellent. All I did was rent furniture pads. The phone rental order went smoothly, the staff on site were so friendly and helpful. When I returned the pads on Sunday the computers were down but the staff were upbeat, outside meeting customers and helping. Kudos to management for such great training and positive culture among your employees. I highly recommend!

Jennifer S. 
Clasificación:
1.0

Check in was not done calling me 5 hours asking after I returned the equipment telling me I needed to bring it back

Trent N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
5.0

I did have issues with the U Haul app not working correctly, but the staff here took care of things quickly and safely.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
5.0

Keep doing the good work! I would like to thank the guy I met there for his exceptional service.

JEAN S. 
Clasificación:
5.0

Nothing. Everything went smoothly.

KEITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Great staff at this location. Thank you!!

AMELIA J. 
Clasificación:
1.0

I had a conflicting doctor's appt and couldn't make it in time for the drop off and was charged 50 bucks extra late fee, even though they had several truck the same size as ours there. Wasn't like they had a person sitting there waiting for the truck. They were very rude at this location as well. But no matter, will NEVER use U-haul again based on both experiences. Plenty of other places to rent trucks from,

Barry P. 
Clasificación:
5.0

Staff was extremely helpful, especially given my difficult move. Thank you for your help

Tim J. 
Clasificación:
5.0

I wanted to let you know that there was alot of play in the steering wheel ,that might cause a problem down the line but outside of that, all was a very enjoyable experiences

Constance H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

Very professional crew in Kansas City. Fast, efficient, friendly and personable. Ensured that the cracked windshield would be repaired for next renter.

Richard R. 
Clasificación:
5.0

People were there whdn we rolled in to greet us and the turn in was quick and painless.

Christopher W. 
Clasificación:
5.0

Megan was very helpful. My only suggestion would be if I completed all of the process in advance online then I would think you only need for me to show my identification and give you the credit card and you show me what you are putting onto my credit card. Maybe 90 seconds? My experience we positive!

Brian D. 
Clasificación:
1.0

Not satisfied with my overall experience at all! I was sent to three different places and almost two hours later I finally got the van I reserved online the night before!! I end up having to reschedule my prior commitment that day due to a lack of communication. Tried calling the Customer Service number and waited for a good hour and no one answer.

Magdalena T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke R. 
Clasificación:
5.0

Very helpful staff

Barbara H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba