Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

795 reviews

9050 NW Prairie View Rd   Kansas City, MO 64153
(North of Zona Rosa)

(816) 844-3101

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(816) 844-3101

9050 NW Prairie View Rd
Kansas City, MO 64153
(North of Zona Rosa)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Leroy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY P. 
Rating:
5.0

Easy process, helpful and friendly staff. I will use then again.

RAMONDA W. 
Rating:
5.0

Return I needs to be better. Not every one has a cell phone or data on there phones It was impossible to know what to do. When that how to do it the old way. Not everyone has a cell phone and the hours were not accurate. They said open till 7. Web site said 7. I was there shortly after 6:12pm. Loocked up tight. No one there so change what you tell people. And correct your web page. Time WAS A Problem.

donna J. 
Rating:
5.0

They are always kind and professional here. Ive rented about 6xs from them. Only negative is they make you walk alllllll the way to the back to get your truck instead of pulling it up front for you.

Jill J. 
Rating:
5.0

Customer did not leave a comment.

PAUL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Need signs for entrance so u u don't miss them at dark and have to turn around somewhere.

JON K. 
Rating:
5.0

Staff was very professional and very helpful. I felt valued as a customer throughout the process.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Andy was very personable and helpful. Great customer service. Easy access to storage unit.

Jackie N.  |  First Impressions 
Rating:
5.0

Fast check in and check out. Great service and staff!

MARC E. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

CHENYA H. 
Rating:
5.0

Customer did not leave a comment.

Katherine G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

CECILEE L. 
Rating:
5.0

Best way in for most people is Tiffany Springs Road exit pass the Honda dealership to the south

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Patricia Lee P. 
Rating:
3.0

Front desk person could upgrade her customer service skills. The outside guy was great- friendly and efficient.

Esther T. 
Rating:
5.0

They guys there got me what I needed. In and out fast . I will be back soon ! I appreciate all there help and time .

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY Z. 
Rating:
5.0

They were very helpful and easy to work

MARK K. 
Rating:
5.0

Great to do business inside with a person! Friendly, inviting, accommodating, efficient. knowledgeable. This made an emotional and back breaking task seem a little less difficult. Equipment was excellent. TKS to everyone!!

DEARMEDIA R. 
Rating:
5.0

Customer did not leave a comment.

Leandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

tracey B. 
Rating:
5.0

Thank You for being a Great Company. We had hired a moving company and they never showed up. I would recommend U-Haul every day of the week. Warning ⚠️ to anyone moving please consider U-Haul. Do not trust American Van Lines LLC.

Phillip H.  |  First Impressions 
Rating:
5.0

Whoever the guy working was, he did a great job. Talked to him picking up and dropping off. He even torqued down a trailer hitch that I didn't even buy at his location for free.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY BRENT M. 
Rating:
3.0

Fire the guy name Andy believe he is a racist idiot!!

AARON R. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Nathan was very helpful! He came out to greet me, took care of me right away, and was very kind.

ZACHARY B. 
Rating:
5.0

Easy to use and very flexible. Would recommend using them

Dylan M. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

I don't see any need for Improvements. The staff were helpful and friendly. The Check-Ins and check out process were easy to follow and quick. Thanks for treating your customers well.

TRAVIS Y. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Carmen W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

The guy that helped me out

TYLER P. 
Rating:
3.0

When there is more than a few customers in line to pick up it be nice if the people walking around helped get people checked in and out

AARON R. 
Rating:
4.0

Seemed understaffed at pickup - I had to wait for employee to fix another customer's rental truck lights. The rental truck I received had a grimy steering wheel that would stick to my hands - I would guess from countless sweaty hands.

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

TYIESHA W. 
Rating:
5.0

The salesman was extremely helpful. I had trouble figuring out the app and he went above and beyond. Super friendly.

MICHAEL R. 
Rating:
5.0

excellent staff, friendly and helpful.

TIMOTHY S. 
Rating:
5.0

The guys were extremely nice and helpful

Raed H. 
Rating:
5.0

Great guys, dealt with them before.

Thomas O. 
Rating:
5.0

Personnel were courteous and efficient.

garry B. 
Rating:
3.0

The man at the counter was repeatedly curt and rude not only to me but to 2 other customers that were there. Another customer an older lady said to him, "You yelled at me yesterday please don't today." Your man seemed like a good worker, But should not be representing your business, to your customers. I am sure you will be loosing customers because of his attitude that seems to be dominate with him. Not just a bad day.

David S. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
3.0

Customer did not leave a comment.

NGHI N. 
Rating:
5.0

Customer did not leave a comment.

ANNA R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Sarah V. 
Rating:
5.0

Nothing…I'll be back.

JOHN K. 
Rating:
5.0

Polite gentlemen

Michael W. 
Rating:
5.0

Great Service, Great people, Thanks

ron G. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

Absolutely the best UHAUL franchise ever! Excellent service every time Thank you!! Stuart

Stuart M. 
Rating:
5.0

Nothing to improve customers service was excellent will keep coming the person that help me out did a wonderful job forgot his name really good employee's

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Perfect, thanks! Great staff!!!!

jeffery k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Issues with after hours return, couldn't get app to work, no timely explanation... a single fat finger and got stuck,

jeffery K. 
Rating:
5.0

Outstanding customer service and the employees there NEED to be recognized for the outstanding job!!

Brian A. 
Rating:
4.0

Maybe make the process less involved and time-consuming.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

SHANE A. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

N/A

angela B. 
Rating:
4.0

Thank you for your help!

SAMANTHA D. 
Rating:
5.0

The gentleman who I worked with at the location was great. He was helpful got some changes made to set me up with the equipment that was better suited for my needs that day. However the customer service agent that I dealt with that morning that called to make changes to my reservation was RUDE, unhelpful and argumentative over everything I said. She had a rude tone the second I answered because I said I had issues with the website reservation system the night before, and all she wanted to do was argue with me that it was my fault. The onsite agent that helped me saved this visit he was a 5/5 start if it where not for him I would have rated this a 1/5 transaction with the agent.

BRANT L. 
Rating:
3.0

The on line app wasn't user friendly! I was unable to check in on line. Then when store helped me they wanted info that was on line and upcharged me and am unsure why cost increased! Truck was clean but pretty beat up!

Donita H. 
Rating:
5.0

Super easy experience and helpful staff!

Stacey R. 
Rating:
5.0

It was quick easy process, and all the staff were super friendly.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

MARK Y. 
Rating:
5.0

Customer did not leave a comment.

Shana F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

No improves. Your manager is really helpful & very polite.

MARLIN S. 
Rating:
5.0

Customer did not leave a comment.

FRANCES D. 
Rating:
5.0

Customer did not leave a comment.

Carolyn L. 
Rating:
1.0

Maintain your trucks!!! I don't know if Uhaul had or had not been notified about the condition of that truck, but we showed them pictures of what the problem is so you all know now. That truck should 1000% not be out for use. We were VERY concerned that it was going to tip over or fall off the road. The back of the truck is not directly behind the cab so it goes down the road at a diagonal. The front driver's wheel has to be on the centerline in order to keep the back passenger wheel on the road and this made the top passengers back corner very tippy.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Martha P. 
Rating:
5.0

Very friendly and helpful staff...

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Great team at this location.

Horton B. 
Rating:
2.0

Have trucks available at location requested otherwise know to switch truck rentals to one way

Dawnna N. 
Rating:
5.0

The gentleman that helped us was very pleasant and nice. Honestly there wasn't anything you can do to improve my service. Very nice facility

Sheri M. 
Rating:
4.0

While I answered yes on everything. I am at odds with Uhaul. I feel that the company has put most things that need to be done prior to and after the rental on the customer. While I receive a $20 refund for the checking in after hours. It amazes me on that entire process. It is far from customer friendly. The check out process also is odd. I trusting to customer to see the damage and then sign off on it. The crew at this location were very friendly and this is why I would suggest them. But as far as Uhaul and the process of the rental I feel there may be far better ways to improve the process.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

The young man that assisted me with the rental on Sunday morning, 8/22, couldn't have been more helpful even though he was very busy. You couldn't find a more outstanding representative for your business.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

I reserved my equipment 11 days ahead of my required use but could not obtain it at the location I needed so had to go to the Tiffany Spri gs location which is over an hour round trip. I used the pre-check-in system when making my reservation but still spent 15 to 20 minutes at the check in counter. First guy checking me in seemed to not really want.to be there (slow, spoke so softly and unclear I had to have him repeat everything twice). Guy that finished the check in and hooked up the trailer knew what he was doing and was pretty fast considering he hadn't had any sleep due to a family member hospitalization. He is the only reason for the 4 stars. I drove almost 12 hrs coming back and after dropping off my load had to drive another hour to return trailer which wasn't fun.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  First Impressions 
Rating:
5.0

None

BARRY L. 
Rating:
5.0

Even after reviewing the transaction, it still shows "estimated" charges more than 12 hours after check in. I would expect the bill would be finalized shortly after the in-person checkin is complete. Beyond that - the people at the location were helpful, and the truck was nicer than I expected.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Lynn F. 
Rating:
3.0

Customer did not leave a comment.

BARRY L. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Excellent dealership, great staff, always friendly and helpful. Its the only place I will go. Thank you! Stuart

Stuart M. 
Rating:
5.0

Very helpful. Willing to take care of the customer.

Lorant R. 
Rating:
5.0

Everything went well and smoothly. Staff was helpful, kind, and courteous. Equipment was clean and well maintained.

BRYAN R. 
Rating:
1.0

Terrible experience. Terrible customer service.

Scott B. 
Rating:
4.0

The after hours check in process sucks! The process is fine in theory but when there are a lot of returns and you have to park the vehicle back a little the internet doesn't stay connected and getting pictures into the form is nearly impossible. After a very long day of hard work, it should be easier....minimally your internet signal needs to reach further into your parking lot.

LEIGHANN C. 
No reviews have been submitted for this location.

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