Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

564 comentarios

9050 NW Prairie View Rd   Kansas City, MO 64153
(North of Zona Rosa)

(816) 844-3101

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(816) 844-3101

9050 NW Prairie View Rd
Kansas City, MO 64153
(North of Zona Rosa)

Services at this Location:

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Check in was not done calling me 5 hours asking after I returned the equipment telling me I needed to bring it back

Trent N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
5.0

I did have issues with the U Haul app not working correctly, but the staff here took care of things quickly and safely.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
5.0

Keep doing the good work! I would like to thank the guy I met there for his exceptional service.

JEAN S. 
Clasificación:
5.0

Nothing. Everything went smoothly.

KEITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Great staff at this location. Thank you!!

AMELIA J. 
Clasificación:
1.0

I had a conflicting doctor's appt and couldn't make it in time for the drop off and was charged 50 bucks extra late fee, even though they had several truck the same size as ours there. Wasn't like they had a person sitting there waiting for the truck. They were very rude at this location as well. But no matter, will NEVER use U-haul again based on both experiences. Plenty of other places to rent trucks from,

Barry P. 
Clasificación:
5.0

Staff was extremely helpful, especially given my difficult move. Thank you for your help

Tim J. 
Clasificación:
5.0

I wanted to let you know that there was alot of play in the steering wheel ,that might cause a problem down the line but outside of that, all was a very enjoyable experiences

Constance H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

Very professional crew in Kansas City. Fast, efficient, friendly and personable. Ensured that the cracked windshield would be repaired for next renter.

Richard R. 
Clasificación:
5.0

People were there whdn we rolled in to greet us and the turn in was quick and painless.

Christopher W. 
Clasificación:
5.0

Megan was very helpful. My only suggestion would be if I completed all of the process in advance online then I would think you only need for me to show my identification and give you the credit card and you show me what you are putting onto my credit card. Maybe 90 seconds? My experience we positive!

Brian D. 
Clasificación:
1.0

Not satisfied with my overall experience at all! I was sent to three different places and almost two hours later I finally got the van I reserved online the night before!! I end up having to reschedule my prior commitment that day due to a lack of communication. Tried calling the Customer Service number and waited for a good hour and no one answer.

Magdalena T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke R. 
Clasificación:
1.0

When returning the truck the kid was disrespectful and awful. I would never recommend this location and will tell everyone about this experience.

CAMERON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

Staff was helpful and knowledgeable and efficient.

Thomas W. 
Clasificación:
5.0

I have used this facility six or seven times and the manager is extremely helpful courteous and well mannered

ENRIQUE C. 
Clasificación:
3.0

Drove about 12 miles had off the entire time not using put in 3 gallons gas looked like same amount on stick still charged 14.50 for more gas won't be using this location again. Otherwise good overall!

RICHARD S. 
Clasificación:
5.0

All good

June M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nir A. 
Clasificación:
5.0

Clearer instructions on drop off after hours.

Karen V. 
Clasificación:
5.0

They came out to sign the truck out of our names so we didnt really have much experience with this location.

KENNETH S. 
Clasificación:
4.0

The padlock to get the key off the back of the truck was challenging and took a long time to release and no one could be reached at telephone number to assist. Finally figured it out after about 45min.

MICHAEL M. 
Clasificación:
5.0

Very polite and courteous young man

Enrique C. 
Clasificación:
5.0

Rented a car hauler trailer. No issues. Worked great. Reasonable price.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Reserving and checking in online was easy. It saved a lot of time at the counter. Everything was ready to go, the staff were friendly and knowledgeable. One thing that might be changed is that you had to run a gauntlet of displays before getting to the check-in counter. This was confusing and should probably be rectified.

MARK W. 
Clasificación:
3.0

the person who checked me in - Andy - could not have been more unpleasant. Although i had completed online check in ahead of time it took a long time. Rather than take a picture of my drivers' license directly he insisted on texting it 3 times (didn't go through) then e-mailing it to me (i received this one) then it didn't come back through on his end. finally he solved it in the most expeditious manner - the one i had thought we could start with since we were right there. = yep he took the pic himself. he also refused to have me do a walk through of the truck and be alerted to the potential damages it already might have. I could not figure out how to take off the tow/haul setting (remember no walk through to alert me about how to do that) The check in process was fine - she knew how to take that tow/haul setting off.

Rhonda W. 
Clasificación:
5.0

Very helpful staff

Barbara H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenia C. 
Clasificación:
5.0

Megan helped and assisted us very well and all went smoothly...Thank you...

CINDY D. 
Clasificación:
5.0

Amazing staff!

Stephanie L. 
Clasificación:
4.0

Advise customer who intends to use after hours drop off that the keys must be scanned for location verification. I dropped mine in the lock box and therefore had to call in for assistance to show my truck returned.

TERRIE D. 
Clasificación:
5.0

Customer service was great.

Stephen S. 
Clasificación:
4.0

Gentleman that helped us was very good. I could not get the site to upload photos of the trailer. It kept giving me an error. Tried to call the number but was on hold for 20 min and gave up.

vickie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malik C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY P. 
Clasificación:
1.0

Horrible customer service by both the local store employee and the corporate customer service phone line. We booked a u-haul at one location with a $50 reservation guarantee. On moving day they didn't have the truck. We relocated us to another location 20 miles away, but refused to give us the $50 reservation guarantee money, refused to compensate us for the added 40 miles round trip for switching our location, and also refused to let us return the truck at the original local location we reserved at. We also used the online check-in as recommended and sat outside of the u-haul store for over 30 minutes while it “waited approval.” Would have been much faster to just go inside, so I did, and the employee there told me there's nothing he can do for me, I just have to sit in the parking lot and wait. Highly dissatisfied with the lack of customer service all around.

Casey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRETH S. 
Clasificación:
5.0

The people inside was so great on helping me. Gracias

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEANA P. 
Clasificación:
5.0

Best service ever

JOHN R. 
Clasificación:
1.0

I rented the uhaul to be picked up at the Parkville location but they did not have the right one for me and told me that I would have to go to the Tiffany Springs location to pick it up, when I asked to drop the uhaul off at the Parkville location where I had originally planned to and the reason I rented it from the Parkville location in the first place, I was told that wasn't possible unless I wanted to pay a fine. I am very dissatisfied and disappointed that I was inconvenienced due to your employees incompetence

MATTHEW L. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
5.0

you are doing great

Timothy J. 
Clasificación:
5.0

Quick pick up and quick check in. Very friendly and helpful employees.

MARSHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

Stellar work.

SIONE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID O. 
Clasificación:
1.0

Let customers know they're being billed for insurance by uhaul. Im a ex uhaul dealer i know how everything works. Its very unprofessional that i was taken advantage of by this location I've state farm insurance which covers me on any vehicle I'm driving. #bad business

SHEILA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAUGHN VEZIE H. 
Clasificación:
5.0

It went well!

Steven A. 
Clasificación:
5.0

The staff was extremely helpful, nice, and friendly! I was unsure about a lot of things, but they made sure before I left the store that I had a clear understanding of everything! I also loved the cleanliness of the store and the equipment! Again, thank you for your outstanding customer service!

Betty M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clasificación:
5.0

Fantastic Service!

RYAN F. 
Clasificación:
5.0

Great Service!!

RYAN F. 
Clasificación:
3.0

Have reserved equipment at one location

Glen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY G. 
Clasificación:
4.0

The truck was not in great condition. Over 100k miles and it showed. I also reserved a 10 foot truck at $19.95/day but was given a 15 foot truck and charge $29.95. Not a huge deal but kind of a jerk move.

Scott C. 
Clasificación:
5.0

Well run shop! Appreciate it

Francis G. 
Clasificación:
5.0

Super friendly answered all my questions overall best customer service experience I've had anywhere... 10/10 would definitely recommend to anyone

Darion F. 
Clasificación:
5.0

Trailer towed very good nice smooth pulling it

MICHAEL T. 
Clasificación:
5.0

Easy access from 152 or 129 Barry road. Big lot for easy and safe parking and moving around with trailers. Employees very helpful checking in and fast return. Have rented trailers 3 times so far I can haul more in than pickup faster and safer.

Thomas E. 
Clasificación:
5.0

Very friendly staff and easy checkout and return.

DEBRA B. 
Clasificación:
5.0

Your manager is Awesome. I had a situation. He helped me turn a bad situation into a easy fix. I truly appreciated his kind yet professional approach. Best overall experience possible.

Harold K. 
Clasificación:
5.0

Tiffany Springs UHAUL management was absolutely great! I know individual stores have no control over this but if upper management reads this please make the process easier to rent a truck before or after store hours ... it's easier to vote for the next president then to use the process to get a truck outside of regular hours! Please update your process. Make it easier.

MCKENZIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole S. 
Clasificación:
4.0

Great curbside service upon return. Great location for me. ¡Gracias!

SCOTT M. 
Clasificación:
5.0

The gentleman that checked me in was very professional courteous and polite and efficient!

Darren C. 
Clasificación:
4.0

Don't know why you have to login to uhaul's app if you are returning after closing time. Imho it was just an unnecessary hassle and the app didn't work correctly from my iPhone.

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

More lighting on south side building for night returns. Love the new location easy on off hi way

Thomas E. 
Clasificación:
4.0

The representatives were nice but not knowledgable on many questions I had (I thought they would be easy to answer).

ANDREW C. 
Clasificación:
5.0

Everyone was very friendly & helpful. Check-in & check-out was very quick! Definitely would recommend this location!

MINNIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

Easy smooth process. Staff very freindly

VINCENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brayden V. 
Clasificación:
5.0

Everything went very well. Thank you.

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
4.0

Everything was great with the exception of, when returning my truck the site wouldn't allow me to return the truck. It was unable to find my location.

TYRONE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick H. 
No se han enviado comentarios para esta ubicación.

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