Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

1,263 comentarios

9050 NW Prairie View Rd   Kansas City, MO 64153
(North of Zona Rosa)

(816) 844-3101

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(816) 844-3101

9050 NW Prairie View Rd
Kansas City, MO 64153
(North of Zona Rosa)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

pat S. 
Clasificación:
5.0

Staff was awesome! Very friendly, professional helpful.

Leanne C. 
Clasificación:
3.0

It would have been helpful to have someone show me how to run all of the lights.

DIXIE K. 
Clasificación:
5.0

Incredibly helpful staff!!!

Lauren W. 
Clasificación:
2.0

First of all, I had an appointment set weeks in advance, but when I got there, they were short handed and a 3 hour installation took 5 hours because the owner/manager had to do the install and work the counter. One would assume that if they knew in advance that they had an installation appointment, that they would make sure they had enough staff to cover the counter. I think a person with a reserved time slot should come before someone walking in and buying boxes.

Donna C. 
Clasificación:
5.0

Both staff members were helpful and interested in making our experience a success.

Kevin C. 
Clasificación:
5.0

N/C

Tara N. 
Clasificación:
5.0

The ‘Customer Service' experience was beyond my expectations. The ladies who helped me - Victoria and Megan - with my rental were very helpful with the situation that I was faced with at the time of rental. They were considerate - kind - and caring. When I come back to KC- I will look forward to renting from your location again .  Please extend my most GRACIOUS and HUMBLE - THANKS - to your ‘CREW' ! They were most helpful! (Which is hard to find these days! I know !) Sincerely - Elizabeth DiChristofaro

Mary Elizabeth D. 
Clasificación:
5.0

Victoria was energized, personable and professional. It was obvious she enjoyed her job and took care of people/customers. Big help; great employee/teammate.

John K. 
Clasificación:
5.0

Pick up and drop off we're convenient. The staff was friendly and made sure questions were answered before we left. Great experience.

LUKE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Staff were friendly and helpful. Good experience from beginning to end.

Kenneth S. 
Clasificación:
4.0

The person that checked me in did not tell me she was writing up and filling out a damage report on the exterior of the trailer that was already there when I checked it out. All i did was pull it from point A to point B.

Ken M. 
Clasificación:
5.0

The staff was very warm and pleasant. Made me feel comfortable and well taken care of

Amy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline W.  |  Overall Experience 
Clasificación:
3.0

Great facility and helpful staff. I little hard to find access to the facility

Roland J. 
Clasificación:
5.0

Keep the staff you have there. The manager was amazing and very professional. I witnessed him handling a difficult customer and he was outstanding in his way of settling the problem. I will always use this location. Even the support staff was great. Perfect location

CHRIS P. 
Clasificación:
1.0

I've rented over 100 Uhaul's this year alone and this was by far the worst experience. The check in wanted me to have 2 emergency contacts which I've never had to do. They wanted me to take a picture of my own license which I've never had to do. They wanted me to take pictures of my own truck, never done. Then the guy that checked me out was rude and pointed out scratches on a beat up uhaul like I did then. The uhaul in St Joseph MO is much better than this location. Terrible experience

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Minh N. 
Clasificación:
5.0

Very helpful and friendly. They went above and beyond for accommodating me with my needs!

lance w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Torre C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal L. 
Clasificación:
1.0

When the employee hooked the trailer to my vehicle he did not tighten the hutch to the ball. I luckily did not have it come off the ball before I found it was loose. Employees need to be fully trained and need to make sure they do not cut corners when connecting trailers to customers vehicles.

Darrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen Q. 
Clasificación:
5.0

Adam is the best!!!!! He is informed about his products, he knows how to talk to people so that they know what is going on with their vehicle and purchase. I came in a customer and left feeling like I had gained a friend. He was awesome.

Bruce M. 
Clasificación:
5.0

Great service!!!

Lila P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHONTA L.  |  Overall Experience 
Clasificación:
2.0

Communication was horrible until things got in the last-minute and the manager at the Tiffany Springs location absolutely disrespectful and belittling. The staff outside of him were professional though. I honestly hate that I chose that location and uhaul all together for my storage. I may not have ended my terms with them in the best manor but honestly after the process I had with them followed with the grand finally unprofessional conversation (or lack of) that I had with the manager, I was sadly just over it in total. I will say that the facility as far as the units were clean and again the staff were professional once you did get them on the phone but thinking of the manager and his conduct frustrates me till this moment.

camille f.  |  Overall Experience 
Clasificación:
5.0

All the staff were very friendly, and helpful! Awesome people to work with and kind……

lance w.  |  First Impressions 
Clasificación:
5.0

Everyone is very nice and helpful! They help you out & take care if you. I highly recommend this uhaul they have everything plus they have storage available & all the packing supplies you could ever need!!

Victoria S. 
Clasificación:
5.0

Customer service and staff were great. They were very helpful.

Kristina E. 
Clasificación:
4.0

This was a nice location.

Sonya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harshad P. 
Clasificación:
5.0

The guy who checked me out was excellent and very professional. Will come to this location again.

theodore D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
3.0

I showed the gentleman at the counter, my reservation confirmation, and he advised it had been canceled. I asked if they had another vehicle available which I ended up renting since I was there, but he was very unfriendly. He should not be at the front counter helping customers.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

Process was smooth from start to finish.

Kevin B. 
Clasificación:
5.0

I want to say thank you for the amazing customer service I received at this location. Andy was so helpful in renting me a U-Haul and honored my reservation at the right price! Victoria was very helpful too! If you're ever looking for a clean and professionally ran business to help with your moving or storage needs, check out the U-Haul Moving & Storage of Tiffany Springs!

fatir B. 
Clasificación:
5.0

El cliente no dejó un comentario.

cody P. 
Clasificación:
5.0

I always seem to have a challenge finding my final invoice. Is this final bill emailed out?

Kraig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

Everything was perfect

BOBBIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
4.0

Nothing I can think of

Elizabeth M. 
Clasificación:
5.0

The lady works there was kind and she helped me.

Arshed A. 
Clasificación:
1.0

Worst experience of my life with U-Haul and possible any other company I've ever dealt with. Andy at the counter of this location was extremely rude and condescending. Our reservation was for a 20' truck, and it was confirmed the night before, only to show up and be told they had no 20' trucks available. I saw three 20' trucks on the lot but they refused to give me what I had reserved. They forced us to take a 26' truck, which is way more truck than I wanted to be driving because I also had an auto transport as well. Customer service was also terrible, every person in the organization we spoke to was terrible. I've never had a worst experience, and never been so upset with the way I was treated. I will do everything in my power to avoid U-Haul going forward. I know this review is just a formality for you so this will fall on deaf ears, but hopefully there's a chance someone hears us.

Andy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

david L. 
Clasificación:
4.0

El cliente no dejó un comentario.

bennett L. 
Clasificación:
5.0

The desk staff was very helpful and pleasant the return staff was spot on greeted me immediately. My move went very well thanks for your wonderful help.

Lorrie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy J. 
Clasificación:
5.0

Easy check in/out, friendly service, convenient location. Thanks.

John W. 
Clasificación:
1.0

Literally the worst location I've ever been too . With the most unprofessional staff I've ever encountered

Mayra E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
4.0

Would have been Excellent if I had not been over charged. Had to call for a partial refund. Refund was issued the very next business day. Gracias

Michael R. 
Clasificación:
5.0

The staff was extremely attentive and friendly. it was a pleasurable exerience.

Sara M. 
Clasificación:
4.0

Very busy location! I don't know how these guys do everything they do! Helped me w everything I needed, very nice and professional. Willing to go the extra mile to provide great customer experience.

Melissa D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mayra H. 
Clasificación:
2.0

Truck had barely enough fuel to get me to Platte City 7 miles away . It was just barely off the empty mark when I picked it up, although it was supposed to have a quarter tank. She adjusted that before I left. When I got to Platte City the low fuel reminder said 6 miles to empty. This sort of thing shouldn't happen. The truck was fairly clean but not in very good condition. Obviously should be retired. Your employees were constantly bickering amongst themselves. The lady that was taking “care” of us was more than just a little rude. She said she had to go check the vehicle again because something was wrong with the computer. It had already been checked in. The truck was quite a ways as there was a long line of vehicles that had been setting there for hours. I explained that I was handicapped and asked if they made any accommodations for handicapped. She said yes there was handicapped parking and I should go stand by my vehicle. (Very rudely) when she did come by she completely ignored me and talked to my wife.As a Twenty year military veteran and a senior citizen I can assure you I will never recommend UHAUL to anyone. I have used UHAUL many times over the years and have never experienced anything like this. The way things are going these days these folks will be given a raise and a promotion. Thanks for ruining my day .

Gerald F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

VIctoria went above and beyond, even calling me after hours to assure me my reserved vehicle would be available!

Myra H. 
Clasificación:
4.0

El cliente no dejó un comentario.

john A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

The storage, and delivery of the 10 Uboxes in Kansas City was handled. with absolutely no problem. Just don't have 6 stars available.

FRANK M. 
Clasificación:
5.0

Got a new truck with no issue whatsoever. Fast processing, friendly staff

Andriy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saima R. 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle R. 
Clasificación:
5.0

Lock did not work

Remington S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON A.  |  Overall Experience 
Clasificación:
1.0

Dropped trailer off with agent at approx 9:40am and did not receive email/text closing contract. Next day took repeated phone calls and on the phone at least an hour to finally get trailer checked in. Local agent had attitude when inquiring about status. Poor customer service and misinformation provided. Did not take accountability for their shortcomings.

Joel P. 
Clasificación:
4.0

Everyone I interacted with was great! the only reason I gave an above average rating is detailed below. The loading dolly I requested (and paid for) was not included. When I called and asked for the charge to be removed I was told it would but there is no credit on my account for it. Seems pretty shifty to charge me for something I did not receive.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
4.0

Radio in truck didn't work.

randy W. 
Clasificación:
5.0

If you're renting a vehicle for a non-for-profit organization, make sure you know when you should bring your documentation. I was told to bring my tax exempt letter when I settled up. Maybe that's true if you settle up in person, but if you bring your rental back before they open (Sunday), you settle up on-line and have no way of indicating a tax exempt status. So I had to "eat" it. Be sure to ask how to handle this situation if you cannot bring back your vehicle during their "open" hours.

james K. 
Clasificación:
2.0

Only bc of the behavior of some of the staff.

Bilqis J. 
Clasificación:
5.0

The staff were amazing! So nice, so helpful!

Candyce K. 
Clasificación:
5.0

Excellent customer service from rental start to return, knowledgeable staff. Couldn't ask for more.

Maurice P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

Very nic location located in the northern suburbs of Kanas City in Tiffany Springs.

Tyrone L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon J. 
Clasificación:
4.0

Everything was excellent EXCEPT returning the truck after hours. The process was tedious & confusing at times. At one point the system would not take the odometer reading. If you didn't have a smart phone, you'd be out of luck.

BARBarA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane C. 
Clasificación:
2.0

Check-in was VERY SLOW. I was scheduled to pick up the Truck at 9AM CDT. Everyone was nice but slow and not efficient. They did not have the truck ready and had to find it then pull it around and clean it out, etc. We did not finish check in until 9:45 AM. This already threw us behind schedule. The inside of the truck was clean, but the engine sounded horrible, a lot of rattling, and would stay on 4 RPMs for a long time before it even shifted gears. I told the girl who checked me back in, but she didn't seem to be concerned and said I could tell the manager. (I thought the whole point of outside, and online check-in was that you did not have to go inside. I doubt she mentioned it to her manager. Also, the fuel gage does not work properly and gets stuck at the 7/8 of a tank. I fueled the truck before return, and initially the fuel gage moved, but then stopped moving and then after a bit the gas pump stopped because it ended up completely filling the tank. I asked the girl who checked me in about getting reimbursed for the 1/4 tank gas they just got for free, and she said that was not possible. I mentioned well if I didn't bring the truck back to the fuel gage at 7/8 you would have charged me $4.75 per gallon. So basically, you all received a fuel tank of gas because your fuel gages do not work properly. It did not read FULL until about 20 minutes after I filled the truck. She just went through a check list and did not seem concerned. We were about a good 20 yards from the front door of the building and those employees outside were just standing around and someone belched so loud it echoed. Not a professional crew working for you, and they didn't really seem to care. Someone should be listening and making notes on the trucks that are returned. They need to be Mechanically maintained. I will look elsewhere next time I need to rent a truck.

Tabith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aster W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
5.0

They communicated with us on the drop off we were late they stayed to make sure we got our move completed

Chris C. 
Clasificación:
1.0

The people there cheated me out of money and charged me for 2 extra days when I only had the truck for one day. And wouldn't give me back all the money they owed me. I will never do business with U-Haul again. It's pretty sad when you take advantage of the elderly.

sharron S. 
Clasificación:
5.0

The app glitched on me during check-in. The employee was great at helping. During checkout, I must've answered an answer wrong because the app tried to charge me a $25 cleaning fee for a clean truck. The same employee took care of that for me and I didn't get charged. I wonder how many people don't actually look and just accept the charges. Be sure you fill up the gas tank...I paid $35 for a quarter tank only because I didn't have time to fill up myself. Great customer service and will do business there again if needed.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
5.0

The staff is always so helpful

Anita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmine J. 
Clasificación:
4.0

Respect the reservation of the people and whenever your employees make mistakes let they learn to say sorry or I apologize.

deneke B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha and or Bryan L.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and patient! Excellent service and well maintained and clean trucks!

Jordin G. 
Clasificación:
5.0

Keep up the quality work!

Jeff C. 
Clasificación:
5.0

Customer service was EXCELLENT. The gentleman on 9-21 who checked the equipment in was outstanding & extremely nice. I will definitely rent from this Uhaul facility again. Overall a great experience. Thanks to all.

richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha and or Bryan L.  |  First Impressions 
Clasificación:
2.0

It sure would have helped our moving in experience if the elevators worked. Hopefully we won't have to stay there for more than a year.

Brian H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARDAISHA M.  |  Overall Experience 
Clasificación:
3.0

The elevator is broke, need to get it fixed ASAP.

connie s.  |  First Impressions 
Clasificación:
3.0

Cleanliness was a problem. People left trash, soiled carpet in the hallways.

Jill M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

karen g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce h.  |  Overall Experience 
Clasificación:
3.0

The staff were very helpful and kind. The facility itself needs improvement, starting with elevators. It was explained prior to reserving that the elevators were being renovated. I decided to continue because the apartment I was living out off was literally across the street from the facility. Convenience kept my business. Transporting into storage was twice as hard without elevators.

NICHOLE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G.  |  Overall Experience 
Clasificación:
4.0

The ladies staff are super nice!! I wld recommend anyone to use their services! Just one negative thing; its the elevator it wasn't working. We had to use stairs back n forth for our moving experience.

MARK H.  |  Overall Experience 
Clasificación:
4.0

Would have been excellent if the elevator worked

Christopher F.  |  First Impressions 
Clasificación:
4.0

The only thing was when asked if they had a bigger unit, they did on the 2nd floor. I asked if they had an elevator to use, no not at this time it wasn't for use for the customers at this time. We would have to bring our items up the steps. But the General Manager was very helpful even though he was very busy.

michael R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B.  |  Overall Experience 
Clasificación:
5.0

Andy is the best manager in the uhaul

FLAVIO S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE T.  |  Overall Experience 
Clasificación:
5.0

All the people I worked with were great. I had contact with three people and they all worked very hard.

Tony S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C.  |  Overall Experience 
Clasificación:
5.0

Friendly and very helpful

John E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE G.  |  First Impressions 
Clasificación:
4.0

The only hiccup I had was when I went to return the truck and unpack into storage, there was construction blocking the particular storage unit. Therefore, we weren't able to unpack that day. However, the staff accommodated time for me to unpack the next day while construction was still occurring. The staff was very nice, and accommodating.

Barbara W.  |  First Impressions 
Clasificación:
4.0

Access hours could be more liberal!

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Torri W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE T.  |  First Impressions 
Clasificación:
5.0

Andy is very good manager he help us

FLAVIO S.  |  First Impressions 
Clasificación:
2.0

Rented a 5x5x9 however there is a huge pylon in the middle of the unit so it is not what it is advertised as. It is much smaller cause the pylon is taking up a 1/4 of the space

madison g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL V.  |  Overall Experience 
Clasificación:
5.0

Andy was very personable and helpful. Great customer service. Easy access to storage unit.

Jackie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leandra B.  |  First Impressions 
Clasificación:
5.0

Thank You for being a Great Company. We had hired a moving company and they never showed up. I would recommend U-Haul every day of the week. Warning ⚠️ to anyone moving please consider U-Haul. Do not trust American Van Lines LLC.

Phillip H.  |  First Impressions 
Clasificación:
5.0

Perfect, thanks! Great staff!!!!

jeffery k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

Barbara H.  |  First Impressions 
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