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Gary S.Customer Reviews for U-Haul Moving & Storage of The Shoals
Testimonials From Recent Customers
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Steven S.I did not like constantly being asked what time I would have the van back. It was very distracting during my move. Will not be using uhaul in the future.
Shaquita C.Customer service was excellent for pickup and drop off....
Tamika B.All they was worried about was when i was going to bring it back when I rent for 24 hours that what I expect 24 hours And no i will not be going back there they did my son the same way :(
Bruce T.Friendly and helpful stuff
Christopher K.Our experience was perfect. I do not think it could be any better. Would not hesitate to use it again.
Joan A.very nice people
Randy W.The lady that was working there was absolutely amazing and went above and beyond to help me out. Some of the best customer service I've ever experienced
BRIAN M.I 100% would recommend this location to anyone. I had issues with moving into my new home. They were very helpful and accommodating to my situation. If anyone asks me, I will definitely recommend this location.
Phillip A.Teisha and Butch were absolutely a amazing! They helped us at up the equipment and double checked everything after we packed up. They gave me complete piece of mind are wonderful people to pass some time with. ¡Gracias!
Lisa R.Nothing, the personnel was nice and helpful.
LUEVENIA B.The employees were both informative and helpful. It made my first experience less stressful. Thank you again for your excellent customer service.
JACQUELINE B.As usual, awesome customer service. The best ever.
Benjamin B.i was told the rate was $19.95 and then was charged $79.95 for the rental
Jennifer L.Nothing that I can think of. They did great.
Debra H.Thank you Teisha Cash for excellent and friendly customer service when I picked up my U-Haul rental.
Elisa C.$$$
Daniel C.Completely different than what I found in Texas.
FRANKLIN K.Everything went good, I have no complaints
Jeanette H.Not rip me off on the gas I put $20 in gas and drove 60 miles and was still charged for three extra gallons. So how did your truck use 14 gallons in 60 miles. No way in heck
SONYA H.EXCELLENT customer service and great equipment as always!
Benjamin B.None the Manager was outstanding !
Larry T.Nothing! Great service.
Lee S.AMAZING AS USUAL!!!. I have rented 3 trailers from this location in 4 weeks. The customer service is rare and unique. I will ALWAYS rent from this location. What a wonderful experience. This type of customer service is something lost today and is so refreshing.
Benjamin B.The manager is AWESOME!!! I've rented from here multiple times and is the only place I will rent from.
Benjamin B.Location and equipment both clean and in good working condition!
Joshua M.Nothing. The service, equipment, and customer service was fabulous!!!
Benjamin B.Very well done.
ronald S.The trailers are poorly designed, way too heavy on the tongue, and terrible to pull. Additionally, there were bees all over the hitch receiver, making it difficult to connect.
Mitchell B.The woman that runs this location is amazing, going above and beyond to help us and explain everything very efficiently. If I ever need a truck or van again I won't go anywhere but to her!! Literally the best customer service I've seen in so long! Whatever you're paying her probably isn't enough. Thanks for making our move just that much easier. Wouldn't pick anyone else!
Stuart B.Can't think of a thing, Teisha took care of me like one of her own kinfolk.
Gary P.Nice lady who had everything ready. Very professional.
JOHNO W.The location manager was very nice and patient. Went the extra mile to help me after the first booked location didn't work out. Will keep this location in mind for the future.
Benjamin C.Everything was great truck was clean, fueled up ready to go. No improvements needed.
Eric H.Everything was great especially the U- Haul representative.
Llewellyn R.Teisha has been a pleasant person both times we've met. She mentioned her location is being renovated into the building behind where they are currently at. She excellent as offering advice on what equipment and was very professional and kind. I have no doubt that she's an asset to this company and a huge influence here in Florence with everyone she meets. ¡Gracias!
Jesse S.Excellent service. Quick and efficient. The equipment was so clean. I will always use this store!
Teisha C.Your online system did not give me the option to use numerous locations closer to my home
FRANKLIN K.Tiesha was also extremely helpful and so jolly! I was not looking forward to the truck rental experience, but the personnel changed my mind.
Vanessa M.Employee was friendly, helpful and knowledge. Easy access to facility and to trailers with lots of room to get hooked up. I would just recommend that your employee makes sure that the renter understands that there is a time of day that the trailer is due back, not just a day.
Douglas K.Great, friendly service!!
Charles E.Wonderful experience, everything went better than expected! Will be using this location for all my UHaul needs
JEANETTE C.Place need to better parking lot and better place for costumers .
ernesto C.Not Over Charge for something
Savanah B.excellent store manager-very helpful
Burt W.