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JOHN T.Customer Reviews for U-Haul Moving & Storage of The Shoals
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Excellent service; great location; equipment as expected and functioned with no issues.
Michael R.Great experience
Mike G.I feel like compared to other units in my area that are climate controlled that this facility is slightly overpriced per month but the convince of the online sign up and the security offered outweighed the difference. Only wish that the unit had 24/7 access for convenience sake as I work night shift but not a huge deal. Also to note, the staff at the facility and their actions to help get me acclimated and moved in we're fantastic. Best part by far. Keep those people.
Drake P. | Online Move InThe staff in Florence are so helpful, interactive, efficient, and friendly. I love going there!
Elyse H.Great staff and helpful 👍
ALTON H.He striped the bolts he put in. he didn't even put in every bolt, the bolt he did put in messed up my bed frame. he scratched my car so bad
Harley M.John was outstanding. Excellent service and professionalism.
John F.The workers were super helpful, cheerful, patient, and understanding! Love this company and it's workers
Elyse H.The staff there is very friendly and helpful I was pleased with my purchase....Thank you guys for helping me get the storage!!! Thanks Again May God Bless....
Gilbert H. | First ImpressionsNot much, John is a great person who goes the extra mile to help you get what ever you need.
Ronald S.John, General Manager was professional, helpful, knowledgeable, friendly, and managed the facility well. I was pleased with the service. I'm still renting a storage space, and a couple U-Boxes. Associate Butch was also friendly and helpful.
Regina G. | First ImpressionsInsure equipment reserved is available!
Michael B.The staff was great and the place was really clean
KEVIN R. | Overall ExperienceCustomer was unable to view reservation. Took way too much time to sort out the details.
ERIK M.Chris helped me, very nice young man, helpful and professional.
John H.Check the overhead door on the trailer to make sure that they work, lost a day's driving time waiting for the repairs to be done.
Ronald S.Since Covid things have changed and I understand that. However, your website is not user friendly I tried to upload photos of the scratches on the truck andthe areas that you guys had X's on but your website wouldn't allow me to attach the pictures and I couldn't submit the form sent in my text for agreement or dispute of the condition of the truck. I did dispute discuss this with your GM as well. He told me as long as I have the pictures not to worry. But the whole point is the customer should be able to complete your form with ease. When a customer rents from you and a link is sent to them for verification of the product to evaluate in comparison to what is rented. Those pictures of the truck rented should should exactly what you have in the system for the customer to approve or dispute. Your pictures show trucks in perfect condition which is not true. There are scratches on the sides of the truck and on the bumper. Whatever damages are on the truck your website should indicate a XX for those areas. Also the first truck that I was given it was marked as containing 3/4 tank of gas and it was only 1/4 tank of gas. The air conditioner didn't work either. When I called to address it, the GM told me to come back in and he would give me another truck. He updated the system buy he didn't have me re-sign anything or provide me with an update contract. I will give credit where credit is due. I ask while there to upgrade to a larger truck which was $10 a day more and he gave me the larger truck for the same price of my original reservation. Considering this is a small city this company will still get business but not by my recommendation.
Patricia C.The service and staff was excellent!! Maybe put air fresheners in the storage area.
Mary S.The only problem I have is, I reserved a trailer, a furniture dolly and an appliance dolly. They said they were out of appliance dollys to rent they had some for sale. That struck me as being a little odd.
Robert B.Butch was very nice and helpful!
Jordan R. | First ImpressionsThe mirrors on the truck were not adjustable and that can be quite dangerous. Other than that everything was great. Anna Claire was absolutely a joy to work with, kind, friendly, accommodating.
Tommy H.Everything was fine! Truck was what I expected. Best customer service I've had in a while! ESPECIALLY from a corporate company!!! "Kudo's" to this location !
Lawrence T.Very clean. Was able to back truck into an area to unload. It was raining, was able to unload and keep my belongings dry.
Nancy W. | First ImpressionsI cannot say enough about how great this facility is and the customer service is EXCEPTIONAL!!!!!
Renee P. | Online Move InThe staff is rude. I spent 30 min online to be able to pick up without going in. I get there and the site still didn't work and I had to go in. And inside the lady was so rude. For sure would not go back to this location next time.
Paul M.very nice place the workers were nice have no complaints.
Charles M.Got another state when I called the local number, he made the reservation for rental, when got there it took them a while to find it. Never showed up online and had to get receipt in person. Was never emailed.
Linda D.Did 24/7 truck pickup. This location forgot to put the key in the lockbox, so I had to wait on them to open. Made me several hours behind all day. Turn my truck in using 24/7 truck drop off following the online instructions, when I get my final bill they charged me a $20 fee to manually check the truck in. Tried to call this location for 4 hours they never answered the phone. I had to get customer service to call me back which took about 1 1/2 hours. So NO I will not recommend this location.
WALTER S.Our experience renting the storage unit was really quick and easy. The girl took us right to our storage unit and showed it to us the facility is extremely clean. I would let my friends know to come here before anywhere else.
GORDON C. | First Impressionsnothing to add
Donna F.I did not get any money back from dropping off the uhaul a day early
Chad W.Great service
Suhail M. | Overall ExperienceThis van smelled strongly of cigarette smoke. I have asthma so had to be careful about keeping the vehicle aired out. It took quite a while to figure out the cruise control. It's much different than my Ford. Maybe give some instruction or one of those helpful little stickers. A hand hold at the back end would be wonderful.
Karina O.Truck was wrecked, cigarette holes in the seats. Rental agent did not disclose this to me at time of rental.
AMY H.The representative at this location was attentive and helpful. The equipment was in good working order.
Brett H.The whole process was great and the equipment worked perfectly, except the brake lights/ turn signals on the right side of the trailer. Other than that, everything was great and I would absolutely recommend uhaul to everyone.
Bryan D.staff went above and beyond to help me with all my questions. She was very patient with me and was super nice.
Margaret H.Amazing place with super friendly staff.
Anthony R.Made us return the u-haul to a location a lot further away when I had one literally minutes down the street. Called the customer service number to see if I could return it to the closer location and she was not friendly, borderline rude.
April R. | Overall ExperienceNothing at this time.
WILLIAM H.I loved these people.
JANET H.Backup cameras
James G.Uhaul is a name you can trust. However when money transaction or debit that acts like cash takes place. This should be and clear on how this transaction should take place. My original check in place could not receive cash or give cash. My customer service experience was great.
Kelley S.Just wanted to add that Anna Claire was so friendly and her customer service is top notch!
Jesse S. | Overall ExperienceThe young lady that help me and my boyfriend was very friendly and helpful. We need more employees like her. I will definitely recommend her and this this facility to my friends and family.. Anna Claire. Thank you for helping me and my family.. You are such a great add on to this company. Keep up the good work ❤️
Melissa k. | First ImpressionsDid not have enough fork lift drivers available
C Brooke W.The people there was very nice
Robert T.It would be better to have large signage for after hours drop off. It was a little hectic looking for the geo tag to verify the drop off.
Patricia B.I was scheduled to pick up a uhaul down the street from my house. Got there and they were closed. Not sure why I was scheduled to pick up from a closed business. Wasted 4 hours of my time trying to get it all sorted out and had to be late for work the following day due to all of the issues. That was $50 of my time as well. No satisfied with my experience at all.
MEGAN T. | Online Move InThis system is worthless
Patrick C.The customer service here was really good, but I rented a truck and when I showed up found out that the receiving hitch had been stolen off of it. That was the whole reason for renting the truck so I had to use a box truck for two days until I could find an alternative. It was the customer service center that I spoke with to confirm the hitch and I really think that the two need to communicate better. If equipment is missing, it should be noted. Otherwise it was a good experience.
Toni M.Very well maintained and excellent customer service will definitely use them again
Hillman G. | Overall ExperiencePrompt service. I did have trouble downloading my drivers license on ur app, it took about a dozen attempts by me and a very computer knowledgeable friend.
Joseph C.Service was good. No improvement needed
Senitha C.Very clean, personnel friendly and all in order. Overall very accommodating. TU
Suzanne F.I was promised an e-receipt for the rental after I returned it but nobody has bothered to send it. Now I have to go to the rental location to get my receipt so I know exactly what they charged my credit card. I know u-haul (like many businesses now) want to conduct their business online to maximize profits with a minimum of paid representatives, however don't forget to follow thru on your end of the obligation.
Cheryl V.The app is a little off. It would not let me load pictures of the truck before I drove it. But overall pickup and drop off went great. Need more available trucks where we want to pick them up. I needed a truck at one of the two locations near me but was not available so I had to drive out of the way just to pick up and drop off.
Chance M.LIKE Working with this location>
Gary H.Need more help but we have had the best experience everytime we go there. I love this store always focused on their customers and serve them in order when someone tries to cut ahead of you!!! We've been renting climate controlled storage units, trailers, trucks for years now and will stay at Florence Blvd and even though we recently moved cross the river will continue! Thank you very much!!
Tammy C.Customer service was great! Helped in hooking up trailer and unhooking when returned. Would definitely recommend this place.
David K.Keep up the good work
jason D.The Florence Alabama location was very helpful.
Agnes E. | First ImpressionsVery helpful and knowledgeable
Heather K. | First ImpressionsRates are to high !
Mick C. | Overall ExperienceService has improved greatly with the addition of more staff.
Roger W. | First ImpressionsU-Haul site does not have you listed for return of trailers.
Kenan L. | First ImpressionsWas so impressed with facility and staff that i posted it on my FaceBook!!
RUSSELL W. | First ImpressionsNice, new, clean facility. Employees friendly and competent. Access thru keypad card was very convenient. Hand trucks provided for loading/unloading. Price within market norm.
Kenan L. | Overall ExperienceOnly would not recommend because costs are too high
Lacondra R. | Overall ExperienceI have storage units in other places. This is by far the best I've ever used.
BRANDON H. | First ImpressionsI have probably rented u-haul 10 times in my life. U-haul of the Shoals is the best location I have ever worked with.
Brent M. | First ImpressionsI like the units they have plenty of room inside out of the elements. Not too far away from where I live. Whatever
Christopher W. | First ImpressionsKnowledgable, polite, and professional. Top notch people!
JOHN T. | First ImpressionsAt a spur of the moment need, the size and price was exceptional. The provided carts made move in and move out so much easier.
Jeffrey A. | Overall ExperienceVery friendly staff clean facility.
Kenan L. | First ImpressionsVery helpful and polite.
Justin H. | Overall ExperienceVery friendly n helpful
Stephanie S. | First ImpressionsThe gentleman was very nice and accommodating. The woman who came in to work was very rude. When she first walked up, we were apparently trying to get into the storage area through the wrong door. (Not marked as after hours door only). She wasn't in uniform and came across as a rude, know it all, pot stirring customer. After she put on uniform, she wasn't much better. Her tone is very off putting. Her customer service skills were poor. Not sure if she's actually meaning to be that rude or if she is. Also, we brought a lock from home and we're told we had to use a certain kind for the unit and had to buy one there. Needs access from back of facility to access back units. We were told they had to rent the ones in the back first. Unloading a HUGE uhaul was extremely tiring alone but then having to carry or push everything from the front door, past empty units, to the very last row made it even more so.
elizabeth h. | First ImpressionsThe facility I moved my storage items into is new. There were a few issues with computer log-ins that came up but they have all been worked out. The units are very clean and the safety that is built into each individual unit is impressive ! I feel my items are safe in their storage unit !
Scott B. | Online Move InVERY friendly and helpful staff! I'd highly recommend this location.
Jay J. | First ImpressionsI was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.
Alissa H. | Online Move InExcelente Store
Juan R. | First Impressions