Customer Reviews for U-Haul Moving & Storage of Terre Haute

Clasificación:

4.0

My wife and I should have been able to do a 1-way to Indianapolis so it didn't cost so much.

Rating:

5.0

Very courteous and helpful staff!

Rating:

2.0

Over charged the truck was returned in same clean condition and fuel the same was told we would not be charged to return truck at 315 pm cause our truck wasn't cancelled so we had picked it up late and was returned at that time. Would like refund on additional charges

Rating:

3.0

The truck itself had a screw in the tire. Come on now. I'm paying $100 for a unit to borrow that can't hold air. That's a wee bit ridiculous. The staff was nice and aired up the tire after I asked, but that truck shouldn't be available until the necessary corrections have been made. I rented a van earlier in the month and it was pristine. I think from now on I will stick with the vans if possible.

Rating:

3.0

We have rented from you numerous times, including a storage unit. We are always happy to see William working. He is knowledgeable, helpful, explains things well. We seldom remember people's names, his was easy, because he is a pleasure to work with. The best customer service we have received in Terre Haute.

Rating:

5.0

This was a great experience.

Rating:

5.0

This truck ran very rough. It didn't seem to shift gears well. It only got 7mpg

Rating:

5.0

Went very smooth

Rating:

4.0

Truck had door damage..

Rating:

5.0

Very easy return process and the technician was very kind. Hope to use them again in the future.

Rating:

4.0

Easy pick up although not using the key box area as set up on the website yet.

Rating:

5.0

Quick and easy. They were very friendly and informative!

Rating:

3.0

Uhaul is super expensive! They need to work on making bundle deals for traveling or allow drop offs at other locations

Rating:

3.0

Verify ramps work before you send the truck out.

Rating:

4.0

The truck rental was 19.95 but after I returned the truck the total was 29.95 plus another charge of $9.78. I put the gas back to the original, and the bill really does explain why there is a truck that rents for 19.95 and it ends up being $40.00. my husband left his phone in the truck by accident and when I went back the next morning to pick it up the gentleman 8ns8de told me I was free to look inside the truck because he had checked a few trucks in when he opened. So basically if he had rented the truck out before I got back up there someone would have easily got the phone. My point being, if you checked the truck in and the phone was laying on the center console, I stead of looking through the truck, the center console was flipped up and the phone flew behind the seat.

Rating:

5.0

Switch to diesel

Rating:

5.0

I was charged for mileage and should not of been I was told I got 175 miles and an extra 15 to go 20 miles for my truck to Muncie. And we had a 10 mile detour coming back to Anderson. So 50 miles was just in getting the uhaul and bringing it to my start point.

Rating:

4.0

While the truck did just fine on the trip, the engine light was on, which when we ask were told the catalytic converter had been stolen days before and didn't have the exact right part so the sensor stayed on, that was OK, but the only complaint is they talk about having great suspension, well I'm here to tell ya, that isn't quite so. But we also realize we're driving a 26ft box truck. Overall though the experience with pickup and drop off we're very easy. Thanks.

Rating:

3.0

When we called to schedule a pick up they said it would be ready. When we got there they didn't have our unit ready and we had to wait for over 45 minutes. When you hired movers and have to pay them waiting for your unit to get ready to take it didn't set well with us. We called 24 hours in advance to schedule time we would need unit ready.

Rating:

5.0

N/A

Rating:

5.0

N/A

Rating:

5.0

Great customer service!

Rating:

5.0

Again, great people, great service!!

Rating:

5.0

Staff very knowledgeable , helpful

Rating:

2.0

Service was excellent. Price was fair. Mirrors are great. The box of the truck worked well for the move. The truck, though, was quite hard to drive. It has bad tires, has unbalanced tires or lacks alignment. I would still recommend because it's the best game in town.

Rating:

5.0

Rental smelled of cigarettes. Should be no smoking because it's a shared space.

Rating:

5.0

I arrived after business hours and was going to use the app to check out but there was still an employee on site who came out and unhooked the trailer and said he would take care of it. I never had to get out of my vehicle.

Rating:

4.0

We were told we would get a receipt emailed to us and we have yet to receive it.

Rating:

5.0

Greg was very helpful and efficient

Rating:

5.0

I did request a dolly but non was available. Think they need more dollies.

Rating:

2.0

I made the reservation of a truck and a tawdolly and went to pick it up 30 miles I was charged 69 dollars and my online account I got 355 total ended up paid 396.

Rating:

5.0

Too bad I can't rate the drop off location. That no one was at. Or that the place I dropped it ultimately at didn't put the return date into the computer until two days later resulting in overcharges.

Rating:

5.0

Great folks!!

Rating:

2.0

The young man at the counter was very helpful..The truck was clean and served the purpose we needed it for. I was just grateful we didn't have very far to go. The truck was a very loud it's transmission didn't shift gears smoothly at all.. It didn't want to go over 30 miles a hour. Also the front end needed a lined..

Rating:

2.0

I ordered a furniture dolly with my rental. I was told on the day i picked up the van that a furniture dolly was not available. Totally inconvenient as i ordered this two weeks prior to pickup.

Rating:

5.0

The pick up my truck app was difficult to use. However, returning the truck was smooth and effortless

Rating:

5.0

The truck I rented had an intermittent "Service Tire Pressure Monitor System" error, and the doors were difficult to latch. These things could have been easily addressed prior to renting the vehicle to me. Otherwise, both employees that I worked with were very pleasant and helpful. A+ customer services, B- equipment.

Rating:

5.0

With the pandemic, it was challenging to get a unit but persistence paid off! The front desk staff was professional and knowledgeable. They were very helpful. The unit was clean.

Rating:

1.0

Charged succeeded triple my quote and expectations.

Rating:

5.0

Very nice and helpful staff there. The U-Haul system is now convenient too. Sent the contact via email and confirmation email after I dropped the trailer. Reliable and convenient service!

Rating:

1.0

My deposit was never refunded nor can be verified of payment through my contract number even though I have statement of amount paid previously from Terre haute location.

Rating:

2.0

There were food crumbs & trash in the truck, the tank was less than 1/4 full, & the employee was less than pleasant.

Rating:

1.0

Cheaper price for being 5 hours late. Not overcharge me for miles. I have spent over 4000 this year on rentals with yall for no discount at all. I could have bought a used uhaul and trailer for as much as I have spent. There was a used vape and lighter and black and mild in the truck when I rented it. Nobody knew the difference in 48 inches clearance and a 56 inch gate opening yall had on the trailer I reserved. I will be purchasing a trailer and truck soon to avoid the high rental charges

Rating:

5.0

Great experience , thank you

Rating:

1.0

Take the time to tell your customer how the truck is numbered and explain exactly where the parking space has letters.When you are looking for your truck have the employee greet the customer,not be waiting for clock out time and completely ignore them.Don't send the customer back and forth for just to be sent away without anyone knowing what is going on.I had already paid and was called the next day asking me where the truck was.I was delayed in my moving process and General manager was rude and said when we were having problems finding the truck because of the numbers on the side of the truck not on the back.Was making trips back and forth talked to people from Alaska when I was from Terre Haute In.Made trips back and forth with nothing getting resolved.General manager said he was on call and wasn't notified of the problem but was usually noticed by email but hadn't been.This made the move behind for us.With this service I was very disappointed 😞 and would never recommend U haul.Was charged an extra 50 dollars after the general manager told us not to worry about keeping it a little longer.It was verbal so that was a mistake I made.I really believe you need to train your people how to deal with problems instead of having us standing in the rain and being told they were sorry they hadn't fixed the problem instead of charging me an extra 50 dollars because none of the several different people I had talked to didn't contact him so that he could have fixed the problem.Come on U haul this isn't anyway to run a business.I will never recommend this very unexceptable behavior from a business that should have fixed the problem not cost me more money running back and forth costing me more money on a stressful day of moving.I plan to tell anyone that tells me that they are wanting to use your establishment about the poor service that I encountered and hope you will hire more qualified help.I was really floored being transferred to Alaska for help in Indiana.If the General manager was supposed to be alerted then he should of been there helping us not calling us to see where the the truck was.You had been paid by me over the phone but I will never pay up front for a service that turned out to be a more costly to me because no one could be bothered to fix the problem.I hope you can get better qualified people that are there to satisfy there customers More help better trained to help the people on what to do and not make it more costly with added stress.I wish I would have paid a friend to help with this and will use there truck and it probably would have been cheaper.I wish things would have had a different outcome but they didn't.I will be sending a copy of this to the BBB in hopes you will not rip of the next customer.Maybe hire an employee to be on sight trained to be able to not call me the next morning and not even know the truck hadn't left the lot.He wouldn't have had to be explaining to us in the rain they should have emailed him.I said wow he didn't even know the truck hadn't even left the lot.The workers that were there were to not busy waiting to start there weekend and hadn't tryed to help to come offer any help.Very unhappy customer 🇺🇸😡

Rating:

1.0

Transmission acting up, finally when I got replacement truck I was already late on picking up unit, the place closed at 6 and I didn't have enough time so had to make two day trip but was told they give me free day and take off 1/2 mileage, we'll get my bill and it's 540. Called about bill and no one wants to talk to me. I'm pissed this wasn't my fault, and I shouldn't have to pay for second day when I rented truck early enough to make sure I can get in one day. If they don't fix this bill I will show this to everyone on Facebook, I've always paid my bill in past and this time I shouldn't have to. The truck with issue showed 5 things wrong with it. It should have been checked b 4 it got rented out!

Rating:

5.0

Always pleased with service

Rating:

5.0

Nothing it was an awesome experience I was nervous about driving a 15ft truck at first then I was comfortable driving it

Rating:

5.0

Site manager, Greg Delaney was very helpful in getting an auto transport reserved in uhaul system at another nearby pickup/drop site which was not open as advertised.

Rating:

5.0

Shop in Terre Haute really helpful , thanks

Rating:

5.0

William took good care of my needs. Even called me when I left phone in truck. A1 service!!

Rating:

5.0

The staff here were supper friendly and very flexible. I was a little unsure about renting u-boxes, but after all was said and done, it was a very smooth transaction!

Rating:

5.0

The people in Terre Haute In. Were extremely kind and helpful.

Rating:

3.0

It smells like dead animals as soon as you walk in. The 2nd floor smells terrible. Rat traps everywhere.

Rating:

5.0

Easy sign-up and move-out process, having the carts and side ramp available were helpful. Friendly staff as well.

Rating:

5.0

Great people, friendly and helpful!

Rating:

5.0

Great customer service

Rating:

3.0

Being 1 month late on a storage unit should not mean adding OVER the amount of the storage unit itself in late fees and lock out. Give the customers at least another month to catch up before doing all that while we are in a NATIONAL pandemic and times are hard. RIDICULOUS!! other that garbage, the workers and facilities were great.

Rating:

5.0

Our experience was terrific. Staff was very easy to work with and the move out was smooth, with no issues. We will be back next year after Rose Hulman year is done. Thank you!

Rating:

4.0

Wish they had more units available and a 10x20. Mice traps in unit so a little concerned about my stuff.

Rating:

5.0

I moved out of town and still paid on my storage unit for years until I was able come back and get my stuff. It was well kept. Climate controlled...no mildew!!! The office staff was always helpful and prompt when I would arrive. I recommend this place to anyone!!!

Rating:

3.0

The facility is definitely in need of some repair & updates. But clean, I was disbelief by the large rat baits in the actual unit & around the facility.I am Terrified that my belongings will be a rats playground while there. I hope that's not case.

Rating:

5.0

Greggory went above and beyond to ensure a great customer experience!

Rating:

5.0

Greggory went above and beyond to ensure a satisfied customer. THANK YOU!

Rating:

5.0

Very Happy with this Location

Rating:

4.0

I found broken glass in the parking lot for days.

Rating:

5.0

I had the storage unit for about 15 years with only a couple minor problems. The office took care of the problems right away. Good job, and I'll be back. Thanks.

Rating:

3.0

I had my belongings in storage for 3 years. I was supposed to move out of state to teach for a year but it fell through and I ended up living with family. I wasn’t pleased that rent increased 2x in those 3 years and for what? It was also horrible if I needed to reach someone. Rarely was able to. Often when I did the agents were rude. I paid most often in advance a month or more and yet when I needed just a few more days to move my stuff out I was forced to pay a full month more and told there would be no prorated return. I literally paid an additional month for like 7 days before I moved out; an expense I didn’t need while trying to move into a new home.

Rating:

5.0

I couldn't have asked for anything more.

Rating:

4.0

Everything was great except I noticed what I believe to be mildew on some of my stored items. So far It has come off I believe except for on some pillows. Obviously the humidity control was not up to par in the actual storage units but for the most part my things were stored safe in a place all summer. Pretty happy with my experience.

Rating:

5.0

The staff here are amazing! They go above and beyond to help with any issue or to answer any question. The facilities are well maintained as well as the equipment. This place and the people working here are all top notch!!!

Rating:

5.0

I give a 5 star rating because of your experienced professional staff member Todd!!! I look forward to working with him in the near future

Rating:

5.0

Highly recommend U-Haul Storage!

Rating:

3.0

Had an issue with access cards not working. According to staff their "system" was not allowing us access to the facility on several occasions. Therefore we could only access our storage when the facility was open so that staff could let us into the facility. Not very convenient.

Rating:

5.0

Storage was clean and the workers in the store were very helpful overall a great experience and i would highly recommend to all my family and friends!.

Rating:

1.0

They charge to much money all uhaul is want your money hungry

Rating:

4.0

Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Rating:

2.0

After moving my mother from OK 1/1/2020, we needed to store her belongings for a couple of weeks. The unit had to be swept out as we waited. Covered in debris and broken glass. Not clean at a all.

Rating:

5.0

I always use U-Haul for all my moving and storage needs. Location on Wabash in Terre Haute IN is the best.

Rating:

5.0

Love this place

Rating:

5.0

Great facility. Storage, truck & trailer rental/drop-off, moving supplies all available. Staff was helpful & friendly. Would use them again and recommend to anyone needing storage!

Rating:

5.0

Recommend De-Icer or sand in front of rental units. Gutters drained right in front of units and getting to my unit (113) was treacherous. Nothing but a solid sheet of ice! Staff awesome, place clean!

Rating:

3.0

The units were not that clean and it looked like there is mold in one of the 2 units we rented

Rating:

1.0

Uhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.

Rating:

3.0

all waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo

Rating:

5.0

Wabash location has a great crew. Nice bunch of folks, very helpful & friendly.

Rating:

5.0

Everyone was so very helpful. Great group of folks to work with.

Rating:

5.0

The staff was extremely helpful

Rating:

5.0

Our family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.

Rating:

1.0

I went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.

Rating:

4.0

Super easy to work with

Rating:

1.0

I was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.

Rating:

2.0

I moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking

Rating:

5.0

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Rating:

5.0

Although the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.

Rating:

4.0

Very nice facility. Good service.

Rating:

5.0

I have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.

Rating:

5.0

The guys there are wonderful

Rating:

5.0

Was very friendly

Rating:

5.0

Excellent

Rating:

1.0

staff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s

Rating:

1.0

This place was rude, dirty, took more money out of my account after just paying my unit bill. They took forever to return the money. Then there were roaches in my unit. So i hd to throw away alot.

Rating:

1.0

I ended up getting mold on all of my furniture, which resulted in me throwing away my couch and mattress. The staff was always wonderful, but I would never ever store my things there again.

Rating:

4.0

One complaint is that I used the app to rent a truck, and I was supposed to be able to use the app to check-in, but when I finished I had to go inside and wait in line for a key, seemed pointless.

Rating:

5.0

Thank you for your help.

Rating:

5.0

Customer service was great

Rating:

5.0

The staff was very friendly, courteous, and helpful. Moving is always a hassle but they made the process much easier.

Rating:

5.0

Everything was great. I was due a refund and it was back on my card within an 30 minutes.

Rating:

4.0

The facility is very clean and secure. The staff was great. The only complaint I have is there is no lighting in the actual storage units.

Rating:

2.0

The staff at this location were helpful and accommodating, but the inability to reach anyone by phone was an issue! Also, one of our units was wet when we moved out. Helpful staff is the ONLY ok part.